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Shared Inbox reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Shared Inbox Software

    Shared inbox software provides a collaborative space for teams to answer emails jointly. Shared inboxes can also aggregate multiple email accounts into one inbox for streamlined management. Businesses will often have a main email account for inquiries or customer service, which different employees can access but cannot collaboratively answer. Shared inbox solutions solve this problem by bringing emails into a space that allows teams to work together on answering outside inquiries while simultaneously offering the benefits that come with crowdsourcing knowledge and communicating in-app. They also provide tools to build workflows and tasks around email inquiries.

    Shared inboxes pull emails from email accounts provided by email software providers where they can be discussed and answered collaboratively. Otherwise, these products are standalone solutions that will sometimes integrate with CRM software to create a seamless record of organization-customer interactions. They will also integrate with task management software to allow users to easily create tasks related to email or ticketing.

    To qualify for inclusion in the Shared Inbox category, a product must:

    Collect emails from one or multiple email accounts into a collaborative email client
    Provide tools or integrations to create tasks and workflows surrounding email responses
    Allow users to communicate with one another inside the application via messaging and/or comments
    Enable uses to allocate and divide tasks related to inbox functionality

    Top 10 Shared Inbox Software

    • Front
    • Hiver
    • Service Hub
    • Freshdesk
    • Gmelius
    • Help Scout
    • Drag
    • Helpwise
    • Keeping
    • Trengo

    Compare Shared Inbox Software

    G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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    (666)4.6 out of 5
    Optimized for quick response
    Entry Level Price:$9 per user/month

    Front powers the heart of business — the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,000 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact. Learn more at frontapp.com.

    (522)4.6 out of 5
    Optimized for quick response
    Entry Level Price:$22 /user/month (annually)

    Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enter

    (543)4.4 out of 5
    Entry Level Price:$0

    Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service teams struggle to meet these growing demands because their tools and data live across multiple sources. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base. Plus, when usin

    (2,347)4.4 out of 5
    Optimized for quick response
    Entry Level Price:Free for UNLIMITED agents

    Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered sup

    (275)4.4 out of 5
    Optimized for quick response
    Entry Level Price:$0 per user

    Our Mission: Build the 1st collaboration platform that lives where you work 🚀 Collaborate on email, manage projects and automate workflows inside Gmail and Google Workspace (formerly G Suite) - and beyond, by connecting your existing tools like Slack, Trello and more. Simplify teamwork through increased alignment, transparency and accountability. Monitor and distribute your company's workload visually, and automate all the grunt work. Your daily apps are brought together, with no need to migr

    (228)4.3 out of 5
    Entry Level Price:$20 user/month

    Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iOS apps and Android app to support customers on the go, Help Scout lets your team focus on what really matters: your customers

    (116)4.5 out of 5
    Entry Level Price:$0 user / month

    Drag is the World's first all-in-one workspace in Gmail. One single place to support customers, manage tasks and close deals, from the place teams love, Gmail. Stop switching between tools and run your entire workflow from your inbox (where most things start and end). Trusted by 30,000+ professionals across 30+ countries. Easy to install. Easy to set up. No training required.

    (34)4.9 out of 5

    Helpwise is a team inbox for support teams to answer customer queries across multiple channels. Helpwise currently provide team inboxes for email, SMS, WhatsApp, Facebook, Twitter and Live chat. Apart from shared team inboxes, Helpwise also provides additional features like website chat widget and knowledgebase. Helpwise integrates will other business tools to provide you complete context & information about your customers within the conversation. With Helpwise, you can chat with your c

    (32)4.4 out of 5

    Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in Brooklyn, NY, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.

    (33)4.6 out of 5
    Entry Level Price:€5 per agent / month

    Trengo a powerful solution to manage all you prospect, client and team communication. The multi-channel team inbox enables it to collaborate with colleagues and communicate efficient with prospects & clients via all available communication channels: Email, WhatsApp, Messenger, Telegram, Livechat, WeChat, Voice & SMS. Embed the multi-channel livechat on your website and enable prospects and clients to communicate via all aforementioned communication channels. Automate conversations w

    (10)4.9 out of 5
    Entry Level Price:12£ user/month

    Its hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails. You need a single app thats going to help you move faster and keep everything and everyone on the same page. As a collaboration hub, Loop Email connects your team so you can chat, exchange files, and manage shared inboxes easily. It brings messages, emails and files in one app.

    (39)4.3 out of 5

    Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers.

    (197)4.1 out of 5
    Optimized for quick response
    Entry Level Price:$15 /agent/month

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

    (24)4.3 out of 5

    Helpmonks' goal is to help you with your customer interactions. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is th

    (6)4.0 out of 5

    Missive was launched in 2015 from Quebec City, Canada. It is currently composed of 3 co-founders and 2 employees. Missive is an app that brings team inboxes and chat under a single roof. It was built with collaboration in mind to centralize your team's communication. Among its many features, Missive offers four key ones: - Team Inboxes. - Internal Team Chat. - Rules to automate workflows. - Integrations.

    (6)4.3 out of 5
    Entry Level Price:12.50 user/month*

    Streamline your shared email inbox with Outpost. Easily track, collaborate, and respond to messages sent to catchall email addresses like info@ or support@. Everyone can work in the same inbox without stepping on each other's toes. - Assign emails to colleagues or subject matter experts to ensure your team knows who's doing what. - Real-time collision alters ensure no two team members are working on the same email response. - With dynamic email templates, custom routing rules, tags, and fi

    (13)4.7 out of 5
    Entry Level Price:$ 0

    ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals a

    (1)3.5 out of 5

    Cerb boosts the productivity of online teams with bot powered email and workflow automation. * High-volume email management that scales to millions of conversations per year. * Shared mailboxes that provide a single point of contact for clients no matter who is on duty. * Bots for creating powerful, event-driven, automated behaviors from a web browser without any computer programming experience required. * Custom shared workspaces to foster team collaboration. * Dashboards for real-time rep

    (1)4.5 out of 5
    Entry Level Price:$19 2 User Month

    ClientFlow is a client management solution that enables teams to collaborate and control client communications via Shared Inbox, manage client projects tasks and track time on a single platform ClientFlow brings together Shared Inbox, Project management and team collaboration on a single platform. All personal and group email accounts such as info@, support@ etc. can be connected so that users can operate out a single platform for all email communications. With shared inbox, all client communic

    (8)4.8 out of 5

    Optimize your teamwork by collectively managing your external communications directly in Slack or in Microsoft Teams MailClark is a Smart Messaging Assistant, enhanced with AI, helping everydays 12 000+Teams from more than 70 countries. This solution optimizes teamwork by collectively managing external communications directly within their daily workspace Slack or Microsoft Teams. MailClark is made for Support, IT, Marketing, Sales or Management teams.

    0 ratings
    Entry Level Price:$10 user/month

    An email productivity tool for shared mailboxes that seamlessly integrates with Microsoft Office 365 and your Outlook mail client. Manage high volumes of email faster for team inboxes like sales@ and customerservice@ with automated assignment, alerts for unanswered messages and reporting. Organize your team inbox, with clear email ownership and visibility, never miss another email or duplicate a reply.

    0 ratings

    Emailtopia Response streamlines, automates and personalizes the entire inbound email lifecycle for group mailboxes. This includes intelligently routing inbound emails to agents, facilitating accurate and prompt responses and providing the tools to measure and audit email interactions.

    (4)4.4 out of 5
    Entry Level Price:$9 user/month

    Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base. Only pay for what you need & customize your help desk and user portal to your exact wishes.

    0 ratings

    Benbria Loop is a customer engagement software that was designed to improve service and profitability, creating more loyal guests.

    0 ratings

    Shared inbox - Team portal - Smart notifications. Easy information sharing in your team, project or company!

    0 ratings

    Bring transparency, efficiency, and built-in collaboration to your organization, instead of more emails. SEDNA's shared inbox solution gives emails, transactions, internal conversations, and documentation a single home to create one source of truth for all team communication. By boosting productivity and promoting company-wide visibility, SEDNA has helped NORDEN, Glencore Agriculture, Monson Agencies Australia, Bunge, and more accelerate their workflows and reduce email volume by up to 90%.

    (11)4.4 out of 5
    Entry Level Price:$8 user/month

    Sortd is the world's first Business Productivity Suite for Gmail and GSuite. It has been rated as the #1 App for Gmail with 3,600+ upvotes on Product Hunt. Sortd expands beyond email and productivity and integrates across the business into Projects, Sales, Client service, Hiring, Finance and Operations. It offers many of the same capabilities of an Airtable, Monday, Tables by Google or Asana but has a far stronger value proposition for Customer-Facing teams. Unlike competitors who focus on

    (1)2.0 out of 5

    Threads is a cloud based application that records your entire organisation's emails and phone calls and allows you to view, share and investigate them in an easy to use, familiar interface.

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    Check out the G2 Grid® for the top Shared Inbox Software products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
    Leaders
    High Performers
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    Niche
    Freshdesk
    Kayako
    GrooveHQ
    Help Scout
    Front
    Hiver
    Gmelius
    Drag
    Service Hub
    Helpmonks
    Keeping
    Trengo
    Helpwise
    Loop Email
    Market Presence
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