Shared inbox software provides a collaborative space for teams to answer emails jointly. Shared inboxes can also aggregate multiple email accounts into one inbox for streamlined management. Businesses will often have a main email account for inquiries or customer service, which different employees can access but cannot collaboratively answer. Shared inbox solutions solve this problem by bringing emails into a space that allows teams to work together on answering outside inquiries while simultaneously offering the benefits that come with crowdsourcing knowledge and communicating in-app. They also provide tools to build workflows and tasks around email inquiries.
Shared inboxes pull emails from email accounts provided by email software providers where they can be discussed and answered collaboratively. Otherwise, these products are standalone solutions that will sometimes integrate with CRM software to create a seamless record of organization-customer interactions. They will also integrate with task management software to allow users to easily create tasks related to email or ticketing.
To qualify for inclusion in the Shared Inbox category, a product must:
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Front is reinventing email for the way teams work. With new workflows, efficient collaboration, and all their communication channels in one place, nearly 5,000 businesses rely on their Front inbox to accomplish more as a team. Try Front for free at frontapp.com.
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.
HubSpot is a leading growth platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 56,500 total customers in more than 100 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to Grow Better. HubSpot Marketing Hub has everything you need to run successful inbound marketing campaigns that make people interested in your business and happy to be your customer.
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 150000+ customers worldwide, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic and QuizUp.
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.
Cerb boosts the productivity of online teams with bot powered email and workflow automation. * High-volume email management that scales to millions of conversations per year. * Shared mailboxes that provide a single point of contact for clients no matter who is on duty. * Bots for creating powerful, event-driven, automated behaviors from a web browser without any computer programming experience required. * Custom shared workspaces to foster team collaboration. * Dashboards for real-time reporting, monitoring, goal tracking, and operational intelligence. ... and much more
Gmelius is a new type of CRM: lightweight, collaborative and seamlessly integrated into your main communication hub, your inbox. Designed from the start to fit the modern workflow of SMEs, Gmelius offers an all-in-1 and consolidated solution that helps daily more than 150,000 professionals and teams to sell more productively, foster team collaboration, manage and build valuable customer relationships. With a broad and interoperable set of features, Gmelius cover each and every stage of your customer relationship funnel. Under Gmelius' plans you'll get: Sales Automation: An advanced sales automation set of features which will ultimately empower your business growth. - Gain insights and plan your communication cadence with features like email tracking, per-recipient and click/link tracking, - Automate your email follow-ups and scale your funnel thanks to Gmelius’ Sequences, - Personalize at scale and send drip campaigns from Gmail with Gmelius Campaigns, - Sell more productively thanks to a collection of smart automation tools right at your fingertips, tools like Email scheduling, Smart Follow-ups. Team Collaboration: An extensive set of collaboration tools that will allow you to collaborate with your team on client communication, model and automate business processes and ultimately foster team communication. - Keep your funnel organized and streamlined thanks to Shared Gmelius Boards, - Minimize internal emails, reply faster and avoid reply-all accidents with Shared Email Notes, - Manage group emails like you would do from a helpdesk right from your inbox with Shared Inbox and Labels, - Make the most of your high performing emails, keep your client communication consistent with shared Email Templates. Plus: Gmelius ensures your inbox remains secure with Trackers Detection and Email Stamping - a unique Blockchain-powered architecture and offers innovative algorithms to protect your privacy.
ClientFlow is a client management solution that enables teams to collaborate and control client communications via Shared Inbox, manage client projects tasks and track time on a single platform ClientFlow brings together Shared Inbox, Project management and team collaboration on a single platform. All personal and group email accounts such as info@, support@ etc. can be connected so that users can operate out a single platform for all email communications. With shared inbox, all client communication can be organised on one platform and shared with teammates so they can collaborate by assigning conversations to a specific teammate, adding internal comments, following conversations etc. Teams can also send custom branded standardized approval requests to clients to have all approvals on the record. ClientFlow provides all features of a task management software such as assigning, setting due dates, adding internal comments, etc. With all conversations and tasks on a single platform, you can ensure that you have complete context and can completely focus on client service.
Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base. Only pay for what you need & customize your help desk and user portal to your exact wishes.
Optimize your teamwork by collectively managing your external communications directly in Slack or in Microsoft Teams MailClark is a Smart Messaging Assistant, enhanced with AI, helping everydays 12 000+Teams from more than 70 countries. This solution optimizes teamwork by collectively managing external communications directly within their daily workspace Slack or Microsoft Teams. MailClark is made for Support, IT, Marketing, Sales or Management teams.