Introducing G2.ai, the future of software buying.Try now
MindCloud
Sponsored
MindCloud
Visit Website
Product Avatar Image
SweetHawk

By Sweethawk

4.1 out of 5 stars

How would you rate your experience with SweetHawk?

MindCloud
Sponsored
MindCloud
Visit Website
It's been two months since this profile received a new review
Leave a Review

SweetHawk Reviews & Product Details

Profile Status

This profile is currently managed by SweetHawk but has limited features.

Are you part of the SweetHawk team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Pricing

Pricing provided by SweetHawk.

Super Suite (all apps)

From $10
/agent/month
Product Avatar Image

Have you used SweetHawk before?

Answer a few questions to help the SweetHawk community

SweetHawk Reviews (12)

Reviews

SweetHawk Reviews (12)

4.1
12 reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
David C.
DC
Head of Global Information Technology Support
Mid-Market (51-1000 emp.)
"Absolutely necessary for the operation of our IT division"
What do you like best about SweetHawk?

SweetHawk does everything that Zendesk doesn't. SweetHawk handles lists and approvals and it helps us run our IT effectlvly. Review collected by and hosted on G2.com.

What do you dislike about SweetHawk?

If you turn off SweetHawk or let the trial expire it can break your ZenDesk. Review collected by and hosted on G2.com.

DM
Management Assistant
Airlines/Aviation
Small-Business (50 or fewer emp.)
"Software lacks Features"
What do you like best about SweetHawk?

Their customer support is not outstanding. The software is non user friendly. The integration options are not impressive which does not allowing me to seamlessly connect with my business tools. Review collected by and hosted on G2.com.

What do you dislike about SweetHawk?

I am a bit disappointed with SweetHawks customer service. They tend to have slow response times. Their representatives aren't always helpful. Furthermore the software lacks features, which limits its functionality. In addition to that the pricing is, on the side compared to their competitors. Review collected by and hosted on G2.com.

AM
IT Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"My Experience With SweetHawk - Very Productive Yet Affordable"
What do you like best about SweetHawk?

First, I like that implementing SweetHawk is easy and it comes with lots of helpful features

The software integrates seamlessly with other tools such as Zendesk and makes boosting business productivity easy

Using it is straightforward and it is cost effective making it ideal for business use. Review collected by and hosted on G2.com.

What do you dislike about SweetHawk?

With SweetHawk, there has been nothing to complain about and it is very useful. Review collected by and hosted on G2.com.

JT
Information Technology and Services
Mid-Market (51-1000 emp.)
"Ultimate Solution for Increased productivity"
What do you like best about SweetHawk?

Even though it is not the user friendly their customer support team is incredibly helpful. The notifications can get a bit overwhelming. Overall I dont have any complaints, about the integration. Review collected by and hosted on G2.com.

What do you dislike about SweetHawk?

The lack of instructions lor tutorias makes it difficult to fully utilize all its features. It shows potential, for automation. Review collected by and hosted on G2.com.

Dan B.
DB
Principal Engineer
Enterprise (> 1000 emp.)
"All the apps you did and didn't know you needed in Zendesk."
What do you like best about SweetHawk?

Not only do they already have just about everything you might need when working with Zendesk, but their team is also very receptive to feedback, and often make changes based on what their customers are saying. Review collected by and hosted on G2.com.

What do you dislike about SweetHawk?

Nothing really - only that they raise your expectations for applications and support that often other companies cannot match! Review collected by and hosted on G2.com.

Dylan H.
DH
Business Analyst and Customer Support
Small-Business (50 or fewer emp.)
"A stack of apps for your Zendesk tickets"
What do you like best about SweetHawk?

We use 6 sweethawk apps and love them all but I personally use reminders the most as its helps me manage my customer support flow best Review collected by and hosted on G2.com.

What do you dislike about SweetHawk?

Not a lot. They work solidly and seem like they are a part of Zendesk Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"SweetHawk has great potential"
What do you like best about SweetHawk?

I love the automation aspect. It saves time and brain toil Review collected by and hosted on G2.com.

What do you dislike about SweetHawk?

I don't think it is the easiest to use. I found it confusing to set up a ticket and to edit existing ones Review collected by and hosted on G2.com.

Adam S.
AS
Account Manager
Small-Business (50 or fewer emp.)
"Check out SWEEHAWK!"
What do you like best about SweetHawk?

Resolves ticketing issues and can adapt smoothly Review collected by and hosted on G2.com.

What do you dislike about SweetHawk?

Not that many APIs and sometimes it tends to be buggy. Review collected by and hosted on G2.com.

Verified User in Computer Hardware
AC
Mid-Market (51-1000 emp.)
"Custom Zendesk apps"
What do you like best about SweetHawk?

I am able to get notifed on tickets when being tagged Review collected by and hosted on G2.com.

What do you dislike about SweetHawk?

The notifications can get cluttered and not so effective Review collected by and hosted on G2.com.

Zale G.
ZG
WX Manager
Enterprise (> 1000 emp.)
"Sweethawk"
What do you like best about SweetHawk?

The automation makes it a great tool in zendesk Review collected by and hosted on G2.com.

What do you dislike about SweetHawk?

Configuration of the tool was a bit cumbersom Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by SweetHawk.

Super Suite (all apps)

From $10
/agent/month
Product Avatar Image
SweetHawk
View Alternatives