# SweetHawk Reviews **Vendor:** Sweethawk **Category:** [API Marketplaces](https://www.g2.com/categories/api-marketplace) **Average Rating:** 4.1/5.0 **Total Reviews:** 12 ## About SweetHawk SweetHawk builds powerful workflow apps that extend the functionality of Zendesk and allow organisations to leverage the true power of the platform. Whether you're needing to track your tasks better, get approvals faster or you simply need to remember to get back to that customer after you've closed their ticket... You're sure to find at least one of their apps to improve your day to day efficiency in Zendesk. 1000's of customers (large and small) use SweetHawk apps to: - Save time & money - Enforce process (ITSM / Change Management) - Ensure quality and SLA's - Stay compliant - Reduce agent training time - Continuously improve the agent and customer experience Our apps add pivotal functionality like: - Comprehensive tasks & sub-ticketing - Calendar integrations - Watertight approval processes - Customisable popup notifications - NPS surveys and more! ## SweetHawk Reviews ### 1. Absolutely necessary for the operation of our IT division **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Head of Global Information Technology Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about SweetHawk?** SweetHawk does everything that Zendesk doesn't. SweetHawk handles lists and approvals and it helps us run our IT effectlvly. **What do you dislike about SweetHawk?** If you turn off SweetHawk or let the trial expire it can break your ZenDesk. **What problems is SweetHawk solving and how is that benefiting you?** ZenDesk does not do checklists or approvals. SweetHawk fills in the gaps in ZenDesk. ### 2. Software lacks Features **Rating:** 1.0/5.0 stars **Reviewed by:** Derrick M. | Management Assistant, Airlines/Aviation, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SweetHawk?** Their customer support is not outstanding. The software is non user friendly. The integration options are not impressive which does not allowing me to seamlessly connect with my business tools. **What do you dislike about SweetHawk?** I am a bit disappointed with SweetHawks customer service. They tend to have slow response times. Their representatives aren't always helpful. Furthermore the software lacks features, which limits its functionality. In addition to that the pricing is, on the side compared to their competitors. **What problems is SweetHawk solving and how is that benefiting you?** SweetHawk is not tool that integrate smoothly with Zendesk solving the problem of customer support. With their user interfaces and intuitive features. SweetHawk is not able to simplify ticket management, routing and automation processes. This has decreased my business growth. ### 3. My Experience With SweetHawk - Very Productive Yet Affordable **Rating:** 4.5/5.0 stars **Reviewed by:** Atendi M. | IT Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about SweetHawk?** First, I like that implementing SweetHawk is easy and it comes with lots of helpful features The software integrates seamlessly with other tools such as Zendesk and makes boosting business productivity easy Using it is straightforward and it is cost effective making it ideal for business use. **What do you dislike about SweetHawk?** With SweetHawk, there has been nothing to complain about and it is very useful. **What problems is SweetHawk solving and how is that benefiting you?** We have used it to better productivity and works well with Zendesk ### 4. Ultimate Solution for Increased productivity **Rating:** 5.0/5.0 stars **Reviewed by:** John T. | Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about SweetHawk?** Even though it is not the user friendly their customer support team is incredibly helpful. The notifications can get a bit overwhelming. Overall I dont have any complaints, about the integration. **What do you dislike about SweetHawk?** The lack of instructions lor tutorias makes it difficult to fully utilize all its features. It shows potential, for automation. **What problems is SweetHawk solving and how is that benefiting you?** With its user interface and powerful features it has significantly improved our workflow to provide customer assistance. Our company has experienced a rise, in customer contentment. ### 5. All the apps you did and didn't know you needed in Zendesk. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan B. | Principal Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about SweetHawk?** Not only do they already have just about everything you might need when working with Zendesk, but their team is also very receptive to feedback, and often make changes based on what their customers are saying. **What do you dislike about SweetHawk?** Nothing really - only that they raise your expectations for applications and support that often other companies cannot match! **What problems is SweetHawk solving and how is that benefiting you?** They have helped us integrate Google Calendar into Zendesk, allowing for the scheduling of ticket tasks and changes seamlessly. They have also given us functionality like Approvals on Zendesk tickets, Tasklists attached to tickets which includes sub tickets, and Recurring tickets. ### 6. A stack of apps for your Zendesk tickets **Rating:** 4.5/5.0 stars **Reviewed by:** Dylan H. | Business Analyst and Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about SweetHawk?** We use 6 sweethawk apps and love them all but I personally use reminders the most as its helps me manage my customer support flow best **What do you dislike about SweetHawk?** Not a lot. They work solidly and seem like they are a part of Zendesk **What problems is SweetHawk solving and how is that benefiting you?** Sweethawk helps us keep on top of a busy volume of support tickets by giving us the additional tools to manage client expectations ### 7. SweetHawk has great potential **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about SweetHawk?** I love the automation aspect. It saves time and brain toil **What do you dislike about SweetHawk?** I don't think it is the easiest to use. I found it confusing to set up a ticket and to edit existing ones **What problems is SweetHawk solving and how is that benefiting you?** SweetHawk is helping build automation in ZenDesk tickets. It benefits me by saving time building re-ocurring tickets ### 8. Check out SWEEHAWK! **Rating:** 3.0/5.0 stars **Reviewed by:** Adam S. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2022 **What do you like best about SweetHawk?** Resolves ticketing issues and can adapt smoothly **What do you dislike about SweetHawk?** Not that many APIs and sometimes it tends to be buggy. **What problems is SweetHawk solving and how is that benefiting you?** Ticketing issues ### 9. Custom Zendesk apps **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about SweetHawk?** I am able to get notifed on tickets when being tagged **What do you dislike about SweetHawk?** The notifications can get cluttered and not so effective **What problems is SweetHawk solving and how is that benefiting you?** I am actually looking to step away from Sweethalk ### 10. Sweethawk **Rating:** 4.5/5.0 stars **Reviewed by:** Zale G. | WX Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about SweetHawk?** The automation makes it a great tool in zendesk **What do you dislike about SweetHawk?** Configuration of the tool was a bit cumbersom **What problems is SweetHawk solving and how is that benefiting you?** Automating preventative maintenance tasks for my team ### 11. Sweethawk Field conditions app has simplified categorizations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2021 **What do you like best about SweetHawk?** Using the sweethawk field conditions app has allowed my team to triage information and label categorization sfor incoming support tickets. When tracking support inquiries back to root causes, this has been very helpful. **What do you dislike about SweetHawk?** there has not been very much in terms of user documentation when first using their app indetegrations for zendesk. However, contacting the customer support team has been helpful to answer the questions necessary. **What problems is SweetHawk solving and how is that benefiting you?** Sweethawks fiiel docnditions app has allowed my team to triage and assign support ticket sin Zendesk appropriate conditions that follow a logical format for categorization. ### 12. Great tools to use within Zendesk! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly S. | System Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about SweetHawk?** Setup is not hard to learn, even if you're not very tech-savvy. And day-to-day use is very easy! We use SweetHawk Tasks and SweetHawk Reminders. **What do you dislike about SweetHawk?** I would say I'm beginner-tech-savvy, but I haven't really had any complaints about the integration/software itself. We were able to get it set up to do what we needed it to do and so far have not run into any problems or significant glitches. **Recommendations to others considering SweetHawk:** We use SweetHawk Tasks and SweetHawk Reminders within our Zendesk Support. They are both very valuable tools and integrating them has been seamless and problem-free. The products probably have even more potential than what we are using them for, but even for the very basic use we get out of them, they are great tools for us to help support our customers better. **What problems is SweetHawk solving and how is that benefiting you?** SweetHawk is helping us to bring consistency and thoroughness to our processing of routine requests (via SweetHawk Tasks) and preventing requests that aren't immediately solvable from slipping through the cracks. Our Agents love and have come to depend on Reminders in particular. ## SweetHawk Discussions - [What is SweetHawk used for?](https://www.g2.com/discussions/what-is-sweethawk-used-for) - [View SweetHawk pricing details and edition comparison](https://www.g2.com/products/sweethawk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+14%3A29%3A36+-0500&secure%5Bsession_id%5D=c4c77a5c-5563-427c-80e2-5111a101588a&secure%5Btoken%5D=702563f584c9cd5ecc14fd29d9dad02a368631f69c759d866badc55eadfe429e&format=llm_user) ## Top SweetHawk Alternatives - [Zapier](https://www.g2.com/products/zapier/reviews) - 4.5/5.0 (2,026 reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - 4.5/5.0 (615 reviews) - [Integrately](https://www.g2.com/products/integrately/reviews) - 4.7/5.0 (680 reviews)