Hiver Reviews & Product Details

The best thing about Hiver is how it centralizes our customer interactions directly within Gmail. For our app, Farabiulder.com, we needed a way to manage support chat and our docs/knowledge base without jumping between different platforms. Hiver’s knowledge base software is incredibly intuitive; it allowed us to set up a professional help center quickly so our users can find answers themselves. The support chat is equally seamless—it feels native to our workflow. Being able to assign chats as tasks and collaborate with the team using internal notes has significantly improved our response time and organization. Review collected by and hosted on G2.com.

we have no any negaitve thing but they can imporve mobile gmail solution too Review collected by and hosted on G2.com.

Previous Response: Hiver is constantly building on their tool. Ranging from integrations to AI, they are improving rapidly AND value customer feedback immensely. I have met with them multiple times on needs we have and they have been able to build out solutions for us on it. A very customer focused organization Review collected by and hosted on G2.com.

Previous Response: If you use google groups and plan on making any automations with Zapier there are some limitations when it comes to how data can be passed through. It is on the roadmap to change however. Review collected by and hosted on G2.com.

I can closed the email, and when open it is tagged to you, you can take notes, I use it daily in my work, is was easy to star using it, and is was easy of integrate everything, we have customer support at the begging of implementation, it has a lot of pros. Review collected by and hosted on G2.com.

somethimes when open the email doesn't pull the hiver Review collected by and hosted on G2.com.

Hiver’s shared inbox and email collaboration features make it incredibly easy for teams to manage support and sales queries without missing anything. The ability to assign emails, track status, and communicate internally via notes improves productivity and response time significantly. Review collected by and hosted on G2.com.

Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation features are limited compared to full-fledged help desk tools. Review collected by and hosted on G2.com.

Hiver is been very helpful to us in organizing our shared inbox and I see that it can also be used for ticket handling. Works very well, even though we are using it on a free version, it seems to be very helpful. Easy to implement, had the support we needed and it was fast. We use it on a daily basis, very easy to integrate with Gmail. Review collected by and hosted on G2.com.

Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configuration for that from time to time or it is our fault). Other than that it works very well! Review collected by and hosted on G2.com.

I highly appreciate how Hiver has transformed our team's workflow by making the management of shared inboxes significantly more organized. The ability to easily assign emails and track who is working on what task has simplified our operations tremendously. I love that it integrates seamlessly with Gmail, which is our main platform, reducing confusion about email ownership among team members. The intuitive and simple interface is another aspect I enjoy, as it ensures that even those less tech-savvy find it user-friendly to adopt. Additionally, the initial setup was very easy, which facilitated a smooth transition to the system, eliminating potential headaches often associated with new software implementation. Review collected by and hosted on G2.com.

Sometimes the status takes a bit longer than usual to update. Review collected by and hosted on G2.com.

The ability to assign emails to specific team members is invaluable. No more "did someone reply to that?" chaos. The shared draft and notes features have also streamlined our collaboration immensely, ensuring we're all on the same page and providing consistent, high-quality customer service.

The best part about Hiver is that it's super simple. Since it's right in Gmail, it's not a pain to learn, everything is already implemented. We didn't have to train our team on a new tool; they were productive with it from day one; the integration was very smooth. Customer support is very efficient with the 24/7 chat available. Review collected by and hosted on G2.com.

Nothing comes to mind. The only downside is that it’s exclusively for Gmail, so it won’t work if you’re on a different email platform. Review collected by and hosted on G2.com.

The email management and task assignment features are excellent. It centralizes communication and ensures nothing slips through the cracks. Using it as our major customer support workflow has been a game-changer. It is quite easier to use and we use it quite frequently in our day to day routine. Review collected by and hosted on G2.com.

A two-way integration with Slack would be extremely helpful. Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency. Also, better email notifications like daily digest will be useful. Review collected by and hosted on G2.com.

I tested Hiver during the premium trial and then switched to the free plan, and overall I was pleasantly surprised. What convinced me the most was the shared inbox feature. We needed to manage addresses like support@ with several teammates, and Hiver made that simple: assign emails, track status, add notes, avoid duplicates. Everything happens directly in Gmail, so no new tool to learn, no switching platforms.

The workflow extras are also handy — tags, basic analytics, automations — without feeling overwhelming. For a small team, it’s more than enough.

Hiverr did exactly what we needed. If your team is already using Gmail every day and you want an easy way to manage a shared mailbox together, Hiver is definitely worth trying. Review collected by and hosted on G2.com.

On the downside, two points stood out:

- The interface is only in English. Personally, that’s fine for me, but it really slowed down some of my colleagues who aren’t comfortable in English.

- The automatic labels Hiver adds in Gmail can get very long and a bit messy in the sidebar. Review collected by and hosted on G2.com.

I like using Hiver to manage emails. It helps by keeping an actual record of mail closing and resolving issues, enhancing the overall customer experience. I appreciate that it reduces the time it takes to revert to customer queries. I find it very convenient that Hiver automatically assigns emails to the respective users based on their department and assigned tasks, eliminating the need for manual email assignment. Additionally, Hiver provides reports of emails by user, making data analysis easier. Setting it up was hassle-free as it just required downloading the extension and logging in. Review collected by and hosted on G2.com.

Nothing till now i have not faced Review collected by and hosted on G2.com.