Complaint management software is used to accept, categorize and track customer complaints from initiation through resolution. It provides a means to link issues to customers so they are notified when their complaint has been addressed, prioritize complaints using a variety of criteria, alert service personnel and deploy assets to solve those issues, and keep records of complaints for further analysis.
Complaint management software is nearly always owned by customer service and support teams, but other departments and job functions generally have access to it as well; complaints can be relayed at any customer interaction, and employees need the ability to create a record. Complaint management software is therefore usually integrated with CRM software, help desk software, and customer self-service software. Some vendors built complaint management directly into these or other related systems.
To qualify for inclusion in the Complaint Management category, a product must:
Complaint Management reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Investigations are complex. We make it easier to manage them. i-Sight case management software simplifies the process of tracking and managing investigations, and gives you the reports you need to analyze results, demonstrate trends and prevent losses. Create new cases quickly and easily, collecting all complaints and case-related information from any intake stream into one central file. Manage investigations with workflow rules that create a logical, structured process and all case information stored in one place. Analyze investigation data using i-Sight’s powerful summary reports that provide in-depth information on trends and areas of risk.
Everest Complaint Management System is an effective resource for building customer relationships by engaging with your customers and providing timely responses to customer feedback. Flexible workflow, built-in correspondence and extensive reporting are among the many features that will streamline your business.
HappyFox Complaint Management Software lets you gather all your customer complaints into one common help desk system where you can categorize, assign and resolve all these complaints with ease, without having to struggle with a cluttered inbox filled with customer emails.
Customer complaints management software helps regulated companies reduce complaint resolution time. Customer complaints alert the FDA and other global regulatory agencies to potentially life threatening product nonconformances. These nonconformances can be better managed by implementing an automated customer Complaint Management software solution.
Sparta Complaint Management solutions are highly flexible and integrate with your quality management system. Additionally, no matter your industry, our solutions automate and centralize your compliants intake process, so you're more efficient at handling and correcting customer issues to improve product quality and your brand reputation.
UsefulFeedback!, an on-demand customer complaint and feedback management software solution by iCaseworkTM, is specifically designed for capturing, managing and reporting on complaints and feedback across your entire business network. Our wide range of industry specific templates will enable your organization to adhere to regulations, improve service levels and enhance the customer experience.
Zendesk Support, a leading Complaint Management system, is a wonderfully simple system for tracking, prioritizing, and solving customer support tickets from any channel. Support easily manages complaints with software that allows businesses to improve communication and turn interactions into lasting quality relationships by improving the customer experience and delivering seamless, consistent support across channels.