Device42, A Freshworks Company Reviews & Product Details

Device42's automated discovery, dependency mapping, and centralized infrastructure visibility are its biggest strengths. It helps maintain accurate IT asset information, understand relationships between infrastructure components, reduce manual effort, and support effective troubleshooting, impact analysis, and infrastructure planning. Review collected by and hosted on G2.com.

The main area for improvement is the user interface and navigation, which can feel a little complex initially. Some workflows and reporting options could be more intuitive, and performance can occasionally slow down when handling very large data sets. Better documentation and more streamlined reporting would further improve the overall user experience. Review collected by and hosted on G2.com.

Enhances IT asset management capabilities designed to provide customers with a single, integrated platform. New features help customers reduce risks and resolve incidents faster. Review collected by and hosted on G2.com.

It is priced separately as an add-on, not as a product. Review collected by and hosted on G2.com.

Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and troubleshooting issues much easier and less time-consuming. Review collected by and hosted on G2.com.

What I dislike about Device42 is that it can feel a bit complex to set up and navigate at first, especially for smaller teams Review collected by and hosted on G2.com.

Device 42 is a tool easy to use, but also easy to manage and maintain. Easy to run updates, deploy settings etc ... Year after year, we receive valuable new features and the product increasingly meets business needs. Every time we have support request, we have someone engage to close the case. On top of that, with API provided by D42, we do many integration with our internal tools, it is very help full for us. Review collected by and hosted on G2.com.

We run D42 for years, there is nothing we dislike, but if we can have an external database to offload VM load when we have high volume of requests. Review collected by and hosted on G2.com.

They are great at using the latest trends in asset management, most complete hybrid IT discovery. Review collected by and hosted on G2.com.

Some users reported occasional performance slowdown especially dealing with huge data or requests. Review collected by and hosted on G2.com.

Overall we're very happy to be a Device42 customer, they're very customer oriented and working together with them happens always on a partnership level and in a very kind way.

Their support is really outstanding, of course during the implementation there were challenges and areas for improvements, but they picked them up and made sure they get solved. This was not just limited to the beginning, they really try to make sure we're continuously a satisfied customer. In case we run into questions or issues we can always rely that the support is picking it up very open minded and tries to help us to get it solved, without questioning immediately whether we can prove that the root cause isn't in our environment but in Device42, that's great teamwork.

They're also very good in continuously developing the product further, release new features and strive to make it better and better. The solution is very user-friendly designed, but also very powerful with all its discovery features.

At the beginning I was a bit missing a standardized training approach, like web-based trainings to have an easier entry to some topics, as it might be a bit overwhelming studying the documentation or always engaging a Customer Success Engineer, but recently they also started their Academy which contained from the beginning a good set of trainings and also a certification approach. Also here the content is constantly growing and improving.

When we were looking for a discovery solution with Application Dependency Mapping feature, Device42 made a big difference to their competitors during our evaluation from a functional perspective and also with their support concept and they proved it until today that we went for the right solution. Review collected by and hosted on G2.com.

I can't really say there is something I dislike. Review collected by and hosted on G2.com.

The platform helps enterprises gain visibility into their IT assets, applications, and network dependencies. Review collected by and hosted on G2.com.

The organization should provide a demo or free trial for businesses and individuals to try out if the platform meets their need. Review collected by and hosted on G2.com.

Best thing about Devie42 is very easy to understand, implement, discover all kinds of devices in your infrastructure. Device42 has it all that is needed to analyze your datacenter infra, not only physical compute, network devices but also you can analyze power usage. 10/10 to Device42 team and customer service support team. Customer service support is always prompt in helping and they are simply geniuses who can turn around things very quickly. Thank you team, Keep doing the great work you are doing!!! Review collected by and hosted on G2.com.

There is nothing to dislike about Device42 but yeah as the tool is very cool to use, implement, we like customers, our expectations keep growing, we hope Device42 will keep growing and keep adding new features to their product. Review collected by and hosted on G2.com.

I really appreciate how Device42 integrates with legacy solutions and enhances the portfolio of tools Review collected by and hosted on G2.com.

I wouldn't call it dislike, but I hope that Device42 would be more ITIL aligned at some areas Review collected by and hosted on G2.com.

Easyness of use. The product gets better with every update. The support teams are fantastic. Review collected by and hosted on G2.com.

Getting results was slow until this new release. Review collected by and hosted on G2.com.