automate communications and ease of use Review collected by and hosted on G2.com.
Everything is very good, I haven't found any detail that I dislike. Review collected by and hosted on G2.com.
Scalability and support: Being backed by the infrastructure of a company with such a long history in telecommunications as Avaya, they offer an enterprise level of security and reliability. They can handle from a few messages to millions of interactions globally. Review collected by and hosted on G2.com.
At the moment, I have nothing negative to say. Review collected by and hosted on G2.com.
What I value most about Avaya Communications APIs is the excellent audio quality, as there are rarely any issues when communicating with clients. Everything is heard clearly and without interruptions, which facilitates and gives greater confidence to the calls. Review collected by and hosted on G2.com.
What doesn't convince me about Avaya Communications APIs is that it doesn't store a complete call history, which prevents me from always reviewing what happened in past conversations. Additionally, I find that certain functions can be somewhat complex to use if you don't have prior experience with the system. Review collected by and hosted on G2.com.
Avaya APIs integrate with the most common CRM and ERPs like Oracle and Salesforce which are usually used in the industry Review collected by and hosted on G2.com.
Some level of expertise is required to configure and use these APIs. The documentation and API packages are not readily available and need to involve the Avaya Professional Services team to use it. Review collected by and hosted on G2.com.
Avaya is one of the leading communication tools in the market. Review collected by and hosted on G2.com.
Connection issues that rarely occur Review collected by and hosted on G2.com.
The cloud computing and letting it be in the internet, connections inside it etc. Review collected by and hosted on G2.com.
Mostly of the times for the client is not too helpful due to they hear what they want and it turns back to direction the call to a diferent path Review collected by and hosted on G2.com.
It's easy to implement and use. Flexible in easy to integrate products and other services with the help of these APIs. Review collected by and hosted on G2.com.
Didn't notice any issues yet but further improvement is possible. Review collected by and hosted on G2.com.
The upside about using Avaya is the fact that you can use a soft phone. Once we used the Avaya cloud that worked better as well. All our calls were recorded which was good as well. Review collected by and hosted on G2.com.
What I disliked about Avaya was the fact that it had a lot of issues when it came to using Service Titan. The bubbles would not populate and the calls would sometimes not come up. Review collected by and hosted on G2.com.
The ability to work from anywhere is helpful Review collected by and hosted on G2.com.
The customer service and support is the worst I have ever dealt with, they are hard to reach and not able to fix simple issues Review collected by and hosted on G2.com.
One of the most successful modifications From support department and unified communication features to app design and integration, it can fulfill a wide range of modern professional needs. Review collected by and hosted on G2.com.
Everything is in order as far as any difficulties are concerned. It was a joy to use. Review collected by and hosted on G2.com.
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