The FreshCaller interface is intuitive and easy to navigate. Call quality has been consistently great. Never had any issues with audio.
It has a lot more bells and whistles than we need, reports, call metrics, etc
I also like the integration with other Freshworks products like FreshDesk
There isn't a customer support phone number. No chat system for support either. We also utilize FreshDesk and that product does have a support chat option. The support team there has been helpful but sadly, FreshCaller has been extremely slow and at times unresponsive to my support tickets.
I actually contacted the FreshDesk team via chat to get some movement on my support ticket with the FreshCaller support team.
A few other complaints:
I don't see a way to download invoices.
If someone calls the number and hangs up before the phone even rings a ticket is created that says abandoned call. I don't think that feature is useful and it only causes confusion.
If you are already using FreshDesk then I would definitely consider using FreshCaller.
Make sure you understand the web based interface, you'll need to enable desktop notifications and/or have speakers plugged in to hear the 'phone' ringing.
We use FreshCaller for our customer support phone number for one of our software products.
One of the best benefits for us is the integration with FreshDesk (we use that for managing all support tickets). All voicemails are forwarded into our FreshDesk account making it easy to manage missed calls and follow up with clients on a timely basis