# Freshcaller Reviews **Vendor:** Freshworks **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 132 ## About Freshcaller Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide. ## Freshcaller Pros & Cons **What users like:** - Users enjoy the **simple and clean UI** of Freshcaller, making it a breeze to navigate and use. (2 reviews) - Users value the **automation features** of Freshcaller, which enhance efficiency and improve customer response times. (1 reviews) - Users find the **call recording feature** invaluable, enhancing functionality with a straightforward and user-friendly interface. (1 reviews) - Users value the **simple and clean UI** of Freshcaller, making customer communication effortless and efficient. (1 reviews) - Users value Freshcaller's **simple dial pad and call features** , enhancing their overall communication experience effortlessly. (1 reviews) - Easy Setup (1 reviews) - Users value the **efficiency** provided by Freshcaller, as it streamlines workflows and enhances productivity with automation. (1 reviews) - Users value the **integration capabilities** of Freshcaller, enhancing their business ecosystem and improving overall efficiency. (1 reviews) - Intuitive (1 reviews) - Quick Setup (1 reviews) **What users dislike:** - Users express a **lack of features** in Freshcaller, desiring more options and functionality for their needs. (2 reviews) - Users find the lack of **detailed contact information** frustrating, especially missing recent call notes for better context. (1 reviews) - Users are frustrated by the **lack of detailed contact information** , especially missing recent call notes. (1 reviews) - Users desire **more detailed contact information** , specifically recent call notes, to enhance their experience with Freshcaller. (1 reviews) - Users report **poor customer support** with slow response times affecting urgent issue resolutions on Freshcaller. (1 reviews) ## Freshcaller Reviews ### 1. Simple UI with Efficient Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd Saif S. | Remote Monitoring Analyst , Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Freshcaller?** I like Freshcaller's simple and clean UI, which makes it easy to use. I also find the dial pad, recording, and call tags particularly valuable as they suit my needs well. The initial setup was a piece of cake, which was appreciated. **What do you dislike about Freshcaller?** I don't like that there aren't more details on the contacts. It should have the recent call note. **What problems is Freshcaller solving and how is that benefiting you?** Freshcaller helps in calling customers of our robots fleet and creating Freshdesk tickets. It enables calling customers and tracking with ease of ticket creation. ### 2. Freashworks has been extremely instrumental in increasing agent level productivity. **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Freshcaller?** Freshworks helped us to perform customer support via emails, calls, and chats on a single platform with automation capabilities. **What do you dislike about Freshcaller?** AI can be better to provide a better approach to new users. **What problems is Freshcaller solving and how is that benefiting you?** It has helped our agents to interract with customer via emails, calls, and chats all in 1 platform. ### 3. Efficient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Freshcaller?** What I like the most is the ease of use; since I started using it, I have greatly improved my productivity. Its easy interface makes it easy to learn. It has very good customer support, which also shows interest in the user, and its integration is efficient and useful. I use it very frequently. **What do you dislike about Freshcaller?** Some advanced functions are not so intuitive and it takes quite a bit of time to learn to use and handle them well, sometimes they do not have ease of implementation. **What problems is Freshcaller solving and how is that benefiting you?** Despite these inconveniences, Customer Service Suite has been really useful. It allows us to have all customer interactions in one place, which has made our support team work more efficiently and respond faster. ### 4. Unveiling Excellence: A Review of Freshworks Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** vijeesh n. | Sales Manager - Digital Business Solutions (SaaS, Smart Cities, IoT), Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Freshcaller?** Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools. Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions. Integration Capabilities: The software's ability to integrate with other popular tools and platforms contributes to a more comprehensive and connected business ecosystem. **What do you dislike about Freshcaller?** No Cloud Hosting in Middle East Response Time: In some cases slower response times from customer support, impact the resolution of urgent issues. Feature Requests: Users might wish for certain additional features that are not currently available within Freshworks' offerings. **What problems is Freshcaller solving and how is that benefiting you?** Disjointed Communication: Freshworks' suite of customer engagement tools consolidates communication channels, preventing fragmented interactions and helping businesses manage customer inquiries seamlessly. Inefficient Support: Freshworks' customer support software streamlines and automates support processes, reducing manual tasks and ensuring timely responses to customer queries. Sales Pipeline Management: Freshworks' CRM tools help businesses track leads, manage sales activities, and forecast revenue, leading to more organized and efficient sales processes. ### 5. Outstanding VOIP service **Rating:** 5.0/5.0 stars **Reviewed by:** Ted K. | Helpdesk Support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2023 **What do you like best about Freshcaller?** It is simple and easy to use. You can use it on any PC or mobile device. It is cheaper than other providers and there is virtually no downtime. The quality of the calls is outstanding. **What do you dislike about Freshcaller?** I wish there were integrations with AI tools such as Vonage AI where you can set up virtual agents to pick up the phone. Or if there is a tool to summerize the calls as in voice to text. **What problems is Freshcaller solving and how is that benefiting you?** It removes the need for conventional phones. It saves space by getting rid of the SIP phones and cables. We can use it on our mobile phones. It saves the company money. ### 6. Very Good Product **Rating:** 5.0/5.0 stars **Reviewed by:** Yuri A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Freshcaller?** The app is extremely easy to use and very user friendly. I like the country switching when dialing different country numbers. **What do you dislike about Freshcaller?** I found no glitches of the app so far, so no dislikes yet. **What problems is Freshcaller solving and how is that benefiting you?** The problem solved is that we don't require physical phones any more and it makes contacting customers way faster. ### 7. Great tool for Calling and emailing customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Freshcaller?** It helps to manage customer interactions including phone, email, and chat, which is easy to use at the same time. It has an intuitive user interface and is easy to navigate and use. **What do you dislike about Freshcaller?** I believe one of the main things that I dislike is the limited customization options. It's very difficult to modify the layout of the dashboard or make custom fields. **What problems is Freshcaller solving and how is that benefiting you?** You can find all customer interactions in one place, which provide a tremendous and steady customer experience. You can contact customers via call, email, or chat. It also helps to decrease manual tasks. ### 8. Freshdesk Contact Center **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Freshcaller?** It is a good thing to call all countries, and it works for me most of the time, it is a very useful and very nice application to get numbers from another country without too much hassle and keep their call logs. **What do you dislike about Freshcaller?** i like freshdesk contact center, very useful. maybe all country add toll-free number. i think they should use another consultant for business. **What problems is Freshcaller solving and how is that benefiting you?** Usually worked for me when calling my clients ### 9. freshworks useful **Rating:** 5.0/5.0 stars **Reviewed by:** Osman Y. | project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Freshcaller?** All products of freshworks are loved by our employees. **What do you dislike about Freshcaller?** no bulk application, separate license fee for each application **What problems is Freshcaller solving and how is that benefiting you?** call center chat and crm are used with a single license. ### 10. Great tool to integrate with other Freshworks products! **Rating:** 4.5/5.0 stars **Reviewed by:** Yasaswy P. | Director - Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Freshcaller?** It was a very easy onboarding process to get started and try using Freshdesk Contact Center / Freshcaller. **What do you dislike about Freshcaller?** Nothing as of now. Once or twice faced some issues of not being able to make calls to few countries but it was quickly resolved by their team. **What problems is Freshcaller solving and how is that benefiting you?** It is a low-cost call center solution esp. when we started our Global outreach ### 11. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Carissa L. | Marketing, PR, Events Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Freshcaller?** We recently switched from Line2 to Freshdesk Contact Center and Im really glad we did. You basically can create a call center between your different employees, great for working from home. Connection was a big improvement from Line2 as well. **What do you dislike about Freshcaller?** The set up did take some time to get everything switched over but I think it was on par with other new technology set ups we have done in the past. **What problems is Freshcaller solving and how is that benefiting you?** Good call connections with our customers, the ability to be offline and send all calls to voicemail was very helpful as we were not able to do this before. ### 12. Freshdesk is a Basic Tool, Not recommended for a Fast-Moving Team **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Freshcaller?** I like how the platform captures and displays 'Canned Responses' as it really helps to be able to see this information on the side panel without it interfering with the actual body text of the message that you are writing out. **What do you dislike about Freshcaller?** Freshdesk is not optimized for categorizing issues and makes it extremely difficult to categorize tickets based on issue type. It becomes difficult to assign issues and keep track of them as there is no good categorization or views method on this platform. **Recommendations to others considering Freshcaller:** It really depends on what your goal is and what you want out of a customer contact centre. If you want something extremely basic that will get the job done and don't want to spend money I would say go for it and give it a try. I think if you are a growing business I would highly suggest looking at another platform as you will thank yourself later! **What problems is Freshcaller solving and how is that benefiting you?** Customer Support Tickets and answering them within a given timeframe. ### 13. The central station of our business hub. **Rating:** 5.0/5.0 stars **Reviewed by:** Jodie S. | Nurse Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Freshcaller?** The flexibility. I am at my desk and can see who's calling in, and I can take it out and about with the app when I need to so I don't get chained to my desk all day long. I like the multiple functionalities, the emailing, which you can link to 1 or 5 separate email accounts. Each email account might connect to separate programs within the company. So if each email address is a different program, you can limit which staff see which tickets, so they only see what is relevant to them, which also improves efficiency. There is also an achievement board to track how productive each employee is in terms of FreshDesk usage. **What do you dislike about Freshcaller?** Nil, it's a great system. I can't think of a bad thing. Like al technical systems, there are times when the line may go down or minor technical issues occur, but even in these instances I have found that the tech support is prompt and efficient at finding the root of the issue and resolving it in a timely manner. Often the issue is something easily fixed, and I find the staff are very adept at talking you through solutions and getting you back on task quickly so you don't lose much production time. **Recommendations to others considering Freshcaller:** It is the central hub of all business communications. Once you have entered Client details you can see who is calling in, and it registers the time and duration of the call. There is a functionality to take notes on each call within FreshDesk, however we keep patient notes in a seperate core. We have a useful 'solution tool' tab where we keep all useful information and call scripts to make call outs super simple and having ticket statuses so you can view by resolved or not, and also tag each ticket to narrow down your search even further. **What problems is Freshcaller solving and how is that benefiting you?** We are keeping in touch with our patients who are utilizing a particular medication to manage their condition. Using FreshDesk we can manage their infusion dates and keep in touch to see how they are coping while on the drug. We can call patients, create tickets and reminders to complete a task with full instructions at a specified time. We assign tickets and email colleagues and patients all from one handy location, and our colleagues can also see communications so that we are all on the same page when we talk to people. You can also delv into FreshCaller which allows you to see who is on a live call, and howmany calls have been made by each staff member for the day which is helpful for productivity ### 14. Bang for your Buck ! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha S. | Administrative Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Freshcaller?** Freshdesk is easy to use, very user-friendly and has one of the easiest onboarding flow I've ever used. The detailed reports that can be curated as well are a big bonus for my team as well! The Live Dashboard also allows our management team to access live calls and monitor remotely any call they choose while the call is in progress, awesome tools! Even better features! **What do you dislike about Freshcaller?** The only thing I'd change is the Call Conference feature, there needs to be a way for the person who connects the call to be able to leave the call if they desire to do so. Having to wait until the other two parties finish speaking to drop the call is not efficient. **What problems is Freshcaller solving and how is that benefiting you?** Freshdesk Contact Center has made it easy for our entire remote team to keep in contact with our clients across the world! The cost for this service as well is highly competitive and I would recommend using Freshdesk Contact Center to any Startup interested in a phone solution for their company! ### 15. Great tool for quick and efficient deployment **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Freshcaller?** The tool is easy to implement and can get it up and running in a matter of hours. From the moment we sign up to the tool it is just a simple matter of buying a number and adding some credits to the system. From that point onwards the agents can start taking calls without any issues. **What do you dislike about Freshcaller?** We are on the omnichannel version of Freshdesk. This means seamless integration between all three platforms (Freshdesk Support Desk, Freshdesk messaging and Freshdesk Contact Centre). At the moment I feel that the integration is lacking and has a bug a two around the integration. One key issue that we find extremely annoying and that should be addressed soon is that on occasion a call taken by an agent is logged in Freshdesk Support Desk as done by the Account Admin instead of the agent. This can be misleading when glancing over tickets as to which agent actually took the call. From an Omnichannel perspective, the integration is lacking because the contacts are not shared among the platforms. Each platform acts as standalone though it is sold as a bundle and integration feels disjointed due to this. The other issue being you can link tickets to a phone call that has been taken, however, there is no option to unlink a ticket. This is important for cases where the ticket is linked to the wrong call erroneously. **Recommendations to others considering Freshcaller:** If you are looking for a tool to implement and deploy quickly without really having to overcome technical hurdles, this is a good tool **What problems is Freshcaller solving and how is that benefiting you?** The main problem that we have solved with the contact centre is having the ability to use the tool from any location. Especially during these times is beneficial as most employees work from home now. Furthermore having the feature such as IVR is super useful for the long run as it is possivl eot asdasd ### 16. A great experience for my team, but room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Francisco E. | technical support manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Freshcaller?** I like the Freshdesk Support Desk integration that helps our agents focus on technical support for our customers. It is easy for me to set up and configure accurately to redirect every call to each agent at any moment. I'm just a learner, but I think the reports will be accurate and help us improve our service in the next future. **What do you dislike about Freshcaller?** - Internal calls between agents are not allowed. Only during an external call can an agent talk to another to transfer it or have a conference call. - The waiting queue position message is only available in english. We like to offer our customers this service to make them wait for attention, but most of them have problems understanding. -The tickets created from a call; even the calls were attended, missed, abbandoned or having a voice message, are created with a default eglish messages. These messages can not be preconfigured from admin settings nor edited just when the ticket is created. - In the Suport Desk environment, when deploys the telephone widget box, this occupies the effective ticket edition space and even difficult agent to develop its writing task. Hope you understand these are not a critical issues, but if you can solve it you will make us happier!!! **What problems is Freshcaller solving and how is that benefiting you?** Some problems at de beginning with several settings to start up, and the support team was so efficient. Congrats!! ### 17. How I would recommend Freshdesk Contact Center for customer support. **Rating:** 4.0/5.0 stars **Reviewed by:** Lizier J. | Freshworks Solution Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Freshcaller?** Its IVR, Call routing, its new revamped Dashboard for monitoring calls and the user friendly interface making it easy to navigate and configure. **What do you dislike about Freshcaller?** Cost of incoming and out going calls considering on which country you're in. **Recommendations to others considering Freshcaller:** Easy to setup, no additional hardware needed. Just a working PC with speaker and mic and at least average speed internet connection will do. **What problems is Freshcaller solving and how is that benefiting you?** The benefit of utilizing Freshdesk Contact Center is having a one(1) trunk line for customer support that can be routed to any agent available for the calls not to be pending for a long period. ### 18. OmniChannel support experience but has a lot of moving parts which are not so much in tandem **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Freshcaller?** The best thing about FreshDesk Contact Center is that all the touchpoints of customer communication can be converged in one place. Next would be it's basic implementation which is very easy. And then you have a lot of free collaborators seat using which your organization's non-customer support team members who may have indirect role in managing customer queries, can also come on board. **What do you dislike about Freshcaller?** To implement use cases other than basic ones (which would be essential to a business scenario), it becomes cumbersome to manage the FreshDesk Contact Center. There are some pre-built functionalities, but those lack the required flexibility. **What problems is Freshcaller solving and how is that benefiting you?** Instead of managing multiple solutions for doing customer support, we are providing an omnichannel experience to both our team and our users. Also, we are able to route tickets, chats, and calls as per rules set for a better customer experience. ### 19. Simple and straightforward app for calling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Freshcaller?** I love that dialing a prospect/customer from the Freshdesk contact center (previously known as FreshCaller) is super easy. Their support team replies within a few minutes and sorts out issues quickly. **What do you dislike about Freshcaller?** This app needs a super steady internet connection though, a few too many tabs with a decent connection can keep breaking up the call line, which is a bit annoying while on important calls. **What problems is Freshcaller solving and how is that benefiting you?** I have been using this application to call prospects. Our Sales team uses it, and it's easy to switch numbers for calling different regions. ### 20. Easiest choice **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo U. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Freshcaller?** Easy to use and configure. Making it a great choice to cover all essential needs. **What do you dislike about Freshcaller?** There are some specific use cases that might not be covered in the tool. **Recommendations to others considering Freshcaller:** It will vary for each use case, but if your need is a quick and simple cloud service that can cover all the basics for your business, check Freshcaller, you will be interested. **What problems is Freshcaller solving and how is that benefiting you?** When we or our clients have needed a quick solution to solve calling problems and integrate with other services, Freshcaller has come in handy covering all basic needs. ### 21. Helpful assistance whenever needed **Rating:** 4.0/5.0 stars **Reviewed by:** Mike C. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Freshcaller?** The response from the support team is quick. The agents seem knowledgeable and generally are able to assist with most queries. **What do you dislike about Freshcaller?** There are sometimes issues that an agent is not able to assist with immediately. It would be great if an agent never needed to reach out to a different person to know what the answer is. **What problems is Freshcaller solving and how is that benefiting you?** We use Freshdesk Contact Center for all our inbound and outbound calls. We use Freshsales as our CRM and so this integrates easily with Freshdesk's other offerings making the benefit ease of use. ### 22. Good Product when used with other Freshwork applications **Rating:** 4.0/5.0 stars **Reviewed by:** Assad A. | Technical Solution Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Freshcaller?** It is very easy to use and allows you to make calls without much hassle. Easy handling and getting a phone number from a country abroad so that the employees working in the customer-facing role can call using the customer's local number which in turn gives more connectivity (My personal experience). Best is in when you use this with other Freshworks apps like Freshsales and Freshchat - It syncs the data across. **What do you dislike about Freshcaller?** The mobile app isn't up to the expectation - doesn't respond most of the times Reports seem to have glitches and errors (from my personal experience) In the support role we cannot have any call logs missing which can cost companies big time App crashes a lot Sometimes the calls don't connect for no reason **Recommendations to others considering Freshcaller:** Small business can consider when the requirements are very basic **What problems is Freshcaller solving and how is that benefiting you?** Calling cross-border customers with their local numbers. ### 23. Better Products online **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Freshcaller?** Queue management, outbound, and inbound campaigns **What do you dislike about Freshcaller?** Not reliable, it has too many issues with calls **What problems is Freshcaller solving and how is that benefiting you?** Queue management ### 24. An adequate foundation **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Freshcaller?** The support staff is ready 24/7 for live chat. **What do you dislike about Freshcaller?** English is the support staff's second language, so often there is more friction in the communication than there would be otherwise. **What problems is Freshcaller solving and how is that benefiting you?** Freshdesk is a great foundational CRM for a young company. It is bare-bones but reliable. ### 25. Okay, but needs improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Maryse F. | Head of Success, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Freshcaller?** I like how simple it was to set-up and how I can easily modify the IVR and waiting messages. I LOVE the call-back option, this is a huge must for start-ups like us who sometimes have a longer waiting time. Our customers love that option too. The support team is available by chat at all times, which is wonderful too. We experience very few bugs/downtime, so this is definitely a reliable software. **What do you dislike about Freshcaller?** The integration with Freshdesk needs a lot of improvement. Other cloud-based phone systems have better integrations with Freshdesk, which doesn't really make sense. Creating a ticket from a phone call is not intuitive, you can't fill ticket fields directly from Freshcaller (like you can in Freshchat, for example). It makes the after-call work longer because agents need to end the call, create the ticket, go to Freshdesk (so they leave the Freshcaller interface), fill-in the ticket fields and then go back to take another call. It doesn't make sense to me and we lose precious time. I also wish there was a better Shopify integration. That would save us a tremendous amount of time. **What problems is Freshcaller solving and how is that benefiting you?** Before integrating Freshcaller, we didn't have a phone line at all, so this is definitely a plus. Again, our customers love the call-back option which is great. ### 26. Excellent support & highly customized tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Freshcaller?** - Customization - On call Support - Reporting **What do you dislike about Freshcaller?** - Limited free Marketplace apps as a result a lot of development effort is required **What problems is Freshcaller solving and how is that benefiting you?** Call centre operations at scale ROI of channel , effectiveness etc ### 27. First Class Telephone System **Rating:** 4.5/5.0 stars **Reviewed by:** Robert R. | Chairman & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Freshcaller?** Flexibility and ease of use. Fast Efficient and very simple **What do you dislike about Freshcaller?** Sometimes certain countries are not available without knowing which ones. **Recommendations to others considering Freshcaller:** Just do it **What problems is Freshcaller solving and how is that benefiting you?** Easy to process call and coordinate with team follow ups ### 28. Excellent tool to comunicate to clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Freshcaller?** it's a simple tool to administer and configure **What do you dislike about Freshcaller?** some options to configure it doesnt appears or function **What problems is Freshcaller solving and how is that benefiting you?** The faster response to clients ### 29. Freshcaller is a great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2019 **What do you like best about Freshcaller?** It is very easy to use and allows you to make calls without much hassle. We use Note-taking app as well, so good integration with that. **What do you dislike about Freshcaller?** There are frequent issues while making calls: 1) Not all calls get synced with Freshsales 2) Sometimes the calls don't connect at all or if they do, you cannot hear the ring/person at the other side 3) The call quality can still improve 4) App has been crashing a lot lately **What problems is Freshcaller solving and how is that benefiting you?** Freshcaller is our primary mode for connecting with prospects/customers. Overall, it has been really useful, be it for the Sales team, Solution Team or the other-customer facing teams. ### 30. Good communication, happy customers **Rating:** 3.0/5.0 stars **Reviewed by:** Finn M. | CS Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Freshcaller?** IVR menu is very easy to set up. Monitoring the team is very easy and detailed. **What do you dislike about Freshcaller?** There are a few articles on support centers. More articles and videos should be added. **What problems is Freshcaller solving and how is that benefiting you?** Generally after-sale inquiries. Searching notes and tickets are very easy. ### 31. Easy global phone call solution also for smal busnisses **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas Z. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Freshcaller?** Easy handling and getting a phone number from a country abroad so that clients and candidates can call me easily by a local phone number. **What do you dislike about Freshcaller?** Not, sure at the moment, everything works very well, ok yes I don't like that I can't get a phone number from any country, because in some you need to be a resident. **Recommendations to others considering Freshcaller:** wfefefrfrfrwf **What problems is Freshcaller solving and how is that benefiting you?** sometimes the call breaks up after 3 times of ringing ### 32. a fantastic experience **Rating:** 5.0/5.0 stars **Reviewed by:** edna r. | Administrative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Freshcaller?** Automation, the quick way to start. **What do you dislike about Freshcaller?** that do not have a number in all the countries of America **Recommendations to others considering Freshcaller:** I recommend Freshcaller; it is a very intuitive and easy-to-use tool. **What problems is Freshcaller solving and how is that benefiting you?** Receive and make calls from anywhere in the world with my same number, allows 100% mobility. ### 33. Freshcaller was a breeze to install and setup. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Freshcaller?** Freshcaller was a breeze to install and setup. We got a number we liked and it worked both on computer and smartphone **What do you dislike about Freshcaller?** The smartphone app doesn't work exactly like a phone call app and the answering screen is not very convenient. **Recommendations to others considering Freshcaller:** Give it a try, it's worth it! **What problems is Freshcaller solving and how is that benefiting you?** Having a landline for our business in the most flexible way possible, in the shortest time on the market and without hardware. ### 34. Good System but has some challenges **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Freshcaller?** I like that I am able to answer calls with my phone using the Freshcaller phone aap. **What do you dislike about Freshcaller?** The challenges I have are a few but important while trying to conduct seamless business practices, here is what my team and I experience. a. When speaking to our customer/student there are delays and echoes b. We must ‘Close’ a call, before we answer the next one c. When writing notes, we can’t go back in and edit them d. We would like to be able to have visual virtual features to help the caller when they can’t understand or see our instructions, such as in Zoom 'share screen' e. The software for Admin user is not as user friendly for editing such things as Business Hours and creating a ticket for a call f. It would be great to be able to interconnect the FreschCaller and FreshChat features together while on a call **What problems is Freshcaller solving and how is that benefiting you?** We are able to make interpersonal communication via audio with a caller, instead of just a chat line, that can sometimes set the wrong tone. ### 35. No customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Jay M. | CTO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Freshcaller?** Has some unique features like call number masking. **What do you dislike about Freshcaller?** They do not provide any customer support. I had tickets open for weeks without anyone ever attending to them. It is also not possible to get anybody on the phone **What problems is Freshcaller solving and how is that benefiting you?** What’s a good helpdesk tool. Call recording and work well. ### 36. Good quality voice, easy to use and GREAT customer support. **Rating:** 4.0/5.0 stars **Reviewed by:** Administración N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Freshcaller?** It's very easy to use, and you can add/remove agents very easily too. We also like you can buy different phone numbers, we use it to see the results in offline marketing actions (we add a new number in the flyers and we can see how many sales comes from an offline campaign based in the phone calls we receive to this number that is no public in any other place). Is also very useful for me to see the KPIs of my team, it make us improve our customer service and sales actions too. But in my opinion, the best thing is the customer support, each time we have a doubt or any problem, they answer super quick to help us. **What do you dislike about Freshcaller?** The freshcaller app is with limited features. But is good anyway. We usually use the web application. **Recommendations to others considering Freshcaller:** Try it to see if fits with your needs **What problems is Freshcaller solving and how is that benefiting you?** We are in 3 countries and is a good way to have centralized all the calls and KPIs in one platform. We can manage the business hours, changes de voice messages, etc. ### 37. FreshCaller One week after going live. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Freshcaller?** The seamless integration with FreshService made FreshCaller a valuable addition to our IS department. The FreshCaller support team is fantastic. We have insight into how our customers interact with our Solution Center. Call recordings embedded in our tickets. **What do you dislike about Freshcaller?** The porting of our 800 numbers was a little bumpy, I would have like to be able to schedule this process for after hours. We did have some downtime in our phone system during the transition. **What problems is Freshcaller solving and how is that benefiting you?** Our old system was very difficult to configure and maintain, we didn't have any analytics showing call times, agent availability and they did not tie into our ticket system. FreshCaller was easy to set up and will be able to easily maintain going forward. It is great having the call recordings in our ticket system. ### 38. Works great in combination with Freshdesk! **Rating:** 4.0/5.0 stars **Reviewed by:** Paul B. | Marketing Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2020 **What do you like best about Freshcaller?** We have been using Freshcaller for 2 weeks now and it is already much better than our regular business phone. We use the widget in Freshdesk so that the phone number is directly linked to a contact if possible. This allows you to immediately view the available tickets. As we work with our clients' files, this is a very welcome addition. The helpdesk is working hard to answer my questions. They are doing very well. **What do you dislike about Freshcaller?** Unfortunately, not all information from Freshdesk is available in the Freshcaller widget. For example, we work with employee IDs and these are not yet available. **Recommendations to others considering Freshcaller:** Make sure to request a phone number well in advance if you don't live in the USA. This can take a while and you can not just apply immediately. **What problems is Freshcaller solving and how is that benefiting you?** We can now run detailed reports. We could hardly do that before. In addition, everyone can make calls from their own laptop and can also work from home. ### 39. Works perfectly with Freshsales. Top from Garden Plan for Germany. **Rating:** 4.0/5.0 stars **Reviewed by:** Wolfgang S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2020 **What do you like best about Freshcaller?** The simple and easy administration as well as free support at any time from the Freshcaller team. **What do you dislike about Freshcaller?** There are no flat rates. Porting of German number blocks is not yet possible. Calls to the mobile network are quite expensive. **Recommendations to others considering Freshcaller:** Garden-Plan for Germany is good. We had Blossom so far and are now switching to Estate. Make phone calls to mobile devices better with the cell phone. There is also a great app for that. The porting problem can also be solved through forwarding and masking. **What problems is Freshcaller solving and how is that benefiting you?** VoIP calling is the same from anywhere, whether in the home office or at the office. Just plug in the headset and you're done. It complements perfectly as a SaaS solution, so no softphone or desk phone is required anymore. ### 40. Great VoIP Software for companies using FreshDesk or FreshSales **Rating:** 4.5/5.0 stars **Reviewed by:** Eric R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about Freshcaller?** Integrates well with the FreshWorks 365 platform. Great support, they respond very quickly. Ease of use. Mobile app works great. **What do you dislike about Freshcaller?** SMS is not available but is planned. Without SMS functionality, we are required to 2 phone numbers for people to call AND text us in FreshSales. No dialer functionality (yet). Interface for managing agents and numbers could be better streamlined. **Recommendations to others considering Freshcaller:** If you're using anything from FreshWorks and do not have an immediate need for a dialer or SMS, FreshCaller fits the bill. Make sure you download the mobile app and integrate it with all of your FreshWorks products for a seamless experience. **What problems is Freshcaller solving and how is that benefiting you?** Having a connected dialer versus a 3rd party option allows me to connect with customer support teams that know our other products in the FreshWorks ecosystem. ### 41. Never found better **Rating:** 5.0/5.0 stars **Reviewed by:** Margaretha B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2020 **What do you like best about Freshcaller?** The respect of the customer and his brand image, the speed and efficiency of their support, affordable prices and sometimes even free of charge (for all Freshworks products and services), an irreproachable software reliability. **What do you dislike about Freshcaller?** Honnestly? for my part nothing (and yet we've tried just about every competitor on the market...). **Recommendations to others considering Freshcaller:** Do as we do, you won't necessarily be disappointed. **What problems is Freshcaller solving and how is that benefiting you?** The speed of execution in obtaining a virtual phone number for a paltry sum, a very clear explanation to my specific questions (which is very rare nowadays), and the saving of several days of possible downtime of our call service. ### 42. quick and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2020 **What do you like best about Freshcaller?** Simple and clear, everything you need to have to call leads and prospects **What do you dislike about Freshcaller?** When you call people from all over the world, it's a little bit uncomfortable to select the country before the number, if you put the number in the field an then you want to change the country code, you lose the number you previously pasted. Also, if there is the country code and a 0 before the number that you are trying to call, the system does not automatically remove the 0 **Recommendations to others considering Freshcaller:** If they need a good reliable tool to reach out to people around the world, this is a good option **What problems is Freshcaller solving and how is that benefiting you?** Reaching out countries that other platforms do not support. even though is not covering the whole world, the list of countries is pretty good ### 43. Great solution for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Karolina Z. | Customer Support Team Lead - Global Account, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2020 **What do you like best about Freshcaller?** Freshcaller is a very user-friendly software that helps our company to provide the best customer experience. Our support agents can easily initiate and answer calls in real time, as well as categorise them or leave notes. We find the IVR feature to be really helpful in providing instructions to our customers and making sure that they receive fast and specialised help according to their needs. Outside of our business hours, Freshcaller allows us to record customers' voicemails and play custom voicemail messages with further instructions about alternative communication channels and opening times of our customer support. What I like the best about Freshcaller is how easy to use it is and how the product team always thinks ahead about their customers' needs by constantly providing the best support and new features to satisfy the needs of modern tech companies looking for smart automated solutions. **What do you dislike about Freshcaller?** So far I haven't experienced any problems. **Recommendations to others considering Freshcaller:** Please reach out to their amazing customer support team and they'll be able to answer all of your questions and guide you through the implementation process. **What problems is Freshcaller solving and how is that benefiting you?** Our company uses Freshcaller as part of Freshworks' omni-channel platform. It is a great solution that allows us to easily manage all communication channels with our customers. The support agent view is very intuitive and allows for a fast resolution of the tickets, regardless of their source (chat, email, phone etc.). We were able to port our company's phone number from a previous carrier at no cost and easily integrate phone calls with already existing tools to provide support via chat and e-mail. ### 44. Using Freshcaller for a small customer support desk during global pandemic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2020 **What do you like best about Freshcaller?** In 2019 my company was looking for a VOIP solution because our traditional phone model wasn't efficient for the size and structure of our help desk, so we started evaluating Freshcaller. When our office in NYC closed due to COVID-19, we needed a phone solution immediately. The ease and quickness of account setup, and the familiarity of the product UI, allowed us a nearly seamless transition without much interruption to service. Freshcaller UI is well designed but was also easy to learn due to it being part of the Freshworks suite of products, which my team were already familiar with (Freshdesk users for over six years). The integration with Freshdesk is also helpful. **What do you dislike about Freshcaller?** My team has been using Freshcaller for three months so we don't have a ton of experience with the product at this point. The only issue we've had is that sometimes there is a delay, or silence, when we answer the call. When this happens, the caller will not hear our introduction and we'll have to repeat ourselves, or the caller will think that nobody is on the line and they will hang up. We haven't been able to determine if this is an issue on their side, or an issue with Freshcaller, or a combination of both. **What problems is Freshcaller solving and how is that benefiting you?** The biggest problem we solved with Freshcaller is a gap in service during COVID-19. We've realized that our help desk can continue to function while working remote. ### 45. Great and powerful product **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan R. | Telesales & Telemarketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2020 **What do you like best about Freshcaller?** It's very easy to use and integrates well into the other products from FreshWorks. We're also looking forward to other to the future releases such as agent extensions. The reports and live dashboards feature is also very helpful to keep an eye on how the call centre is working. Support are always on hand and we've had multiple visits from FreshWorks to help our issues. **What do you dislike about Freshcaller?** The lack of a automatic/predictive dialler for outbound sales/marketing campaigns is a bit of a pain but apart from that no major issues. **What problems is Freshcaller solving and how is that benefiting you?** The call centre is a lot more productive especially with the integrations with Freshdesk and Freshsales. The fact voicemails automatically create tickets within FreshDesk is very helpful. The IVR and call queue system is also very easy to use, making changes to said system is also a lot easier compared to our old product. Having our whole team on one system means replying to customers and catering to their needs is a lot more tailored, meaning a higher customer satisfaction. ### 46. Great experience, but still a lot to evolve. **Rating:** 4.0/5.0 stars **Reviewed by:** Joao Paulo P. | Sócio minoritário, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2019 **What do you like best about Freshcaller?** Overall, it is a simple and efficient online callcenter. The possibility to integrate with freshdesk or other software of interest is awsome. **What do you dislike about Freshcaller?** Insights to improve customer experience. As most of reports are not standard we miss the natural help we when we analyse ready to use reports. Using freshdesk platform as reference. **Recommendations to others considering Freshcaller:** This is a great software that truly works within environments of high phone demand. Try to keep it simple thougt, not too many business hours or different call queues. **What problems is Freshcaller solving and how is that benefiting you?** One of the main problems we resolved is the possibility to trully improve our customer service in this channel. Today we can follow our results for each one of our agents, stablish goals and achieve them as the customer become happier with our services. Also, the possibility to integrate the support portal to the call center has tremendous gains on our team productivity. There is also a great possibility of data management, since every call is properly logged, giving us the possibility to prepare our team members to a well-know demand. ### 47. Easy yet fast service! **Rating:** 5.0/5.0 stars **Reviewed by:** Tamar G. | PO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2019 **What do you like best about Freshcaller?** First of all you can monitor all agents, see who is online, who is on the line with customer and even join the call to check if everything is OK. Besides that, it allows you to make an agent online or even offline in case they have left freshcaller active when they left. Reporting is also very useful. It has ability to locate your target by notes, customer name phone number and etc. So it total, everything needed is there, you just have to use it. All of the Freshcaller support members are very helpful. They also, try to give us additional feedback how to improve our service, knowledge in terms of Freshcaller and make is easy to use. **What do you dislike about Freshcaller?** Sometimes it operates a bit slow, but as we know and checked it was because of the internet which we are using. Also, when it comes to the problem solving (like some issues while using Freshcaller) we would highly appreciate if problems were solved a bit faster than usually. But we understand that sometimes the cases go directly to development team, who are willing to do it and they need more time than expected. In total, it is a software which we can recommend to business operating in customer care. **Recommendations to others considering Freshcaller:** Before thinking to change it or trying another company's service, we would advise to have a look at the interface, all the settings and services it has. Freshdesk allows you to have exactly needed price range to what you need. In case you will not use some features, you may switch to lower price ranged Freshcaller. They are always up to date with the inquiries and try to improve service by communicating with their customers (like us). We appreciate the work they have done for us. **What problems is Freshcaller solving and how is that benefiting you?** We can easily change number from which we are calling to customers, so it is very useful in terms of location. It also helps us to make working process smooth and easy. Our agents can always listen to their conversations after the work to improve their skills. Also, Freshcaller support team is online 24/7 and ready to support in case of need. They never leave a case without a proper attention. Application is very friendly, colors and all the interface is looking as if a lot hard work was done. Also, you can arrange and save numbers as a company or as a customer, so when you receive a phone cal, you know exactly who is calling. We really love this feature. It is like a phone book where you can place a lot of information under one customer starting from email addresses, company title and a lot more. ### 48. Product is okay - handy to have everything connected - technical support is overwhelmed **Rating:** 0.0/5.0 stars **Reviewed by:** Bo B. | Co-Founder and Chief Revenue Officer, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2019 **What do you like best about Freshcaller?** I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets. **What do you dislike about Freshcaller?** My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround. **Recommendations to others considering Freshcaller:** Beware if you're a small company that doesn't have leverage as your requests may be ignored. **What problems is Freshcaller solving and how is that benefiting you?** My low bloodpressure and calm deameanor have been solved, no I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed. ### 49. great calling app **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Freshcaller?** great calling app. easy to use and integrates with freshsales CRM which we use for CRM options. support is very helpful and can answer any question at any time. there have been times where they have set up zoom calls to be able to explain certain features or answer questions. one on one support is typically hard to find for any CRM or dialer. **What do you dislike about Freshcaller?** seems as if it was made for inbound calls like tech support etc. instead of outbound sales calls - still works for outbound but not as many features. price is a bit expensive for a dialer but integrates into the CRM saving a lot of time with call tracking and recording. **Recommendations to others considering Freshcaller:** great calling app. definitely try and use this software if you get the chance. audio quality is great. **What problems is Freshcaller solving and how is that benefiting you?** being able to make calls and track/ record calls. ### 50. Great way to automate phone calls around my team **Rating:** 4.5/5.0 stars **Reviewed by:** Diego b. | Technical Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2020 **What do you like best about Freshcaller?** How easy it is to get a physical phone number. Mainly in countries with less restrictions such as USA. **What do you dislike about Freshcaller?** The integration with Freshdesk needs more work. Contacts are not currently shared without extra integration. I believe someone using as a standalone product will find it is simpler and easier to manage. **Recommendations to others considering Freshcaller:** Give it a try. Read on how other people in similar team formats and operation modes use it. Take your time testing different solution, it is worth it. **What problems is Freshcaller solving and how is that benefiting you?** My problem is supporting customers globally and filtering to the correct technicians based on skill and time zone. I hadn't realized the level of flexibility for filtering/call diversion available. ## Freshcaller Discussions - [What is Freshdesk Contact Center used for?](https://www.g2.com/discussions/what-is-freshdesk-contact-center-used-for) - [Speed Racer Points](https://www.g2.com/discussions/speed-racer-points) - 1 upvote - [Do you have any other better software for Customer Services in comparison to this based on the reviews that you get?](https://www.g2.com/discussions/24928-do-you-have-any-other-better-software-for-customer-services-in-comparison-to-this-based-on-the-reviews-that-you-get) - 1 upvote - [What are the top 10 indicators to assure the best customer experience regards phone support and how to measure them?](https://www.g2.com/discussions/what-are-the-top-10-indicators-to-assure-the-best-customer-experience-regards-phone-support-and-how-to-measure-them) - 1 upvote - [How you setup the BYOC for outbound calls?](https://www.g2.com/discussions/29419-how-you-setup-the-byoc-for-outbound-calls) - [View Freshcaller pricing details and edition comparison](https://www.g2.com/products/freshcaller/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+03%3A39%3A51+-0500&secure%5Bsession_id%5D=22f00044-f98b-4fe8-8e42-c55da4187418&secure%5Btoken%5D=a9314824ca42ed052668be8d4991b1b0feb8dfc1f28466e89f3b14e48e78b5fd&format=llm_user) ## Freshcaller Features **Quality Assurance** - Evaluation - Reports **Channels** - Voice - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls **Engagement** - Feedback - Dashboards **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Access** - Browser Extension **Generative AI** - AI Text Generation - AI Text Summarization **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Freshcaller Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,543 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews)