--- title: Stonly Reviews meta_title: 'Stonly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how Stonly works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 132 scale: '5' date_modified: '2026-06-22' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Stonly Reviews **Vendor:** Stonly **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 132 ## About Stonly Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/ ## Stonly Pros & Cons **What users like:** - Users find Stonly to be **incredibly easy to set up and use** , enhancing both customer and team experiences effortlessly. (10 reviews) - Users love the **powerful and easy-to-use features** of Stonly, enhancing support and evolving alongside their needs. (6 reviews) - Users find Stonly to be **incredibly user friendly** , facilitating efficient updates and guiding with ease. (6 reviews) - Users value the **easy implementation** of Stonly, enabling swift updates and efficient training solutions without IT delays. (5 reviews) - Users find Stonly to be **intuitive and user-friendly** , enhancing their ability to train and support clients effortlessly. (5 reviews) - Users value the **responsive customer support** from Stonly, which enhances the overall user experience and implementation process. (4 reviews) - Easy Integrations (4 reviews) - Implementation Ease (4 reviews) - User Interface (4 reviews) - Customization (3 reviews) **What users dislike:** - Users note **missing features** like mixed media support and enhanced reporting, but find them non-critical to business. (3 reviews) - Users note a **lack of features** , though most needs are met and improvements are underway. (2 reviews) - Users find that **managing multiple widgets is time consuming** and wish for more efficient integration options. (2 reviews) - Users report ongoing **button issues** , complicating their ability to navigate and interact effectively with Stonly. (1 reviews) - Users often face **chatbot issues** with Stonly, seeking better integration for efficient support interactions. (1 reviews) - Chat Functionality Issues (1 reviews) - Configuration Difficulty (1 reviews) - Copy-Paste Issues (1 reviews) - Delays (1 reviews) - Difficult Customization (1 reviews) ## Stonly Reviews ### 1. Decent help features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2021 **What do you like best about Stonly?** I like the variety of implementation options **What do you dislike about Stonly?** There's not a lot of visual customization, and the design is a bit clunky. Setup is difficult **Recommendations to others considering Stonly:** I don't think this is the best tool for its purpose, especially if you need something easy and fast to set up **What problems is Stonly solving and how is that benefiting you?** Onboarding help on a crm called Savant ## Stonly Discussions - [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for) - [View Stonly pricing details and edition comparison](https://www.g2.com/products/stonly/reviews?filters%5Bnps_score%5D%5B%5D=3&open_modal_url=%2Fpt%2Fproducts%2Fstonly%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fstonly%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D3%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-06-23+19%3A30%3A35+-0500&secure%5Bsession_id%5D=1889494b-2ce6-496e-9bad-1d1eba2fec1b&secure%5Btoken%5D=e13575947435a3b126dbdab7cbd0b3a36ddbf8a8a3c02684bf4b6b20d5d04b5c&format=llm_user) ## Stonly Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Communication** - Social Features - Tagging - Upload - Comments **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Stonly Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,702 reviews) - [UserGuiding](https://www.g2.com/products/userguiding/reviews) - 4.7/5.0 (764 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (556 reviews)