Stonly Reviews & Product Details

It's hard to narrow it down to one or two sentences. They have amazing support, the sales team isn't pushy, the support of the team at Stonly (top to bottom) is second to none, the product is powerful and easy to set up and use, they continue to evolve, it's a product we not only use every day we look for new ways to use it every day, it works with the systems we already have in place.

I know you'll think I'm a bot, but I'm not. This is the first piece of software I recommended at my new job and I think it's safe to say nobody is regretting it. Review collected by and hosted on G2.com.

I don't really have anything. I guess I could say that sometimes the help center isn't as helpful as it could be. Review collected by and hosted on G2.com.

The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers up to date with our informaton. There are plenty of ways to customize the look with different media types and ways to upload our information. I also enjoy the breadcrumbs along the top of each page. Our team has many different guides uploaded, so it's nice to know exactly where we are.

Stonly hasn't let us down, and the communication with insights and updates from the Stonly team are nice. Review collected by and hosted on G2.com.

Nothing major. I do believe that a nice visual refresh of the way the site looks would be nice. Review collected by and hosted on G2.com.

I really like their customer centric approach. We have been working with the Stonly team to make the tool almost a swiss-knife for a variety of different use cases.

Implementing Stonly has been relatively simple and has allowed us to get a lot of value with relatively low amount of effort.

Really like their customer support, they've always taken our requests seriously and provided an ongoing roadmap update on features we were requesting. Review collected by and hosted on G2.com.

Nothing major so far. There are a few elements in terms of UI customisation and features that we've improved together. Review collected by and hosted on G2.com.

Stonly is one of the best apps I've used in terms of its balance between ease of use and powerful capabilities. I've used it to build many different workflows in English and French and found it to be a great, reliable solution for unauthenticated workflow development. Embedded objects and videos are supported. Workflows are easy to build and the Insights (analytics) feature makes results easy to measure. As well, tiles can have icons, which look great. Another plus is the ability to customize the CSS to your specific brand requirements. It's very easy to add Stonly workflows to existing web pages (or pages from enterprise-oriented CMS systems such as Contentful). Review collected by and hosted on G2.com.

Although I have not tested this feature, I believe Stonly offers an extra-cost overlay feature at can provide clickable graphics. The inability to do this in the base offering limits the utility of having images in some workflows.

Although the standard graphics (GIF, animated GIF, PNG, JPEG, YouTube, MP4, etc.) capabilities are decent, I would like to see additional inline graphic placement and image-hyperlinking options in the future. Review collected by and hosted on G2.com.

Stonly's very user-friendly and intuitive. It's easy to update, maintain, alter, and co-link guides to keep our clients up to date with features and new product roll-outs. Searching capabilities and embed options means answers are right at people's finger tips. It's used across our product team and rarely are there internal questions about how to use functionality. Review collected by and hosted on G2.com.

It honestly solves most of my needs and I haven't run into much with regards to lack of features or issues. Review collected by and hosted on G2.com.

Being able to integrate our QA Form I'n Stonly is the best part :) I don't need to toggle between tabs while evaluating a case. Review collected by and hosted on G2.com.

When we select a workflow from our CRM - it opens a new tab Review collected by and hosted on G2.com.

Plugs into our product as well as works indepdently. Nice interactive flows. Review collected by and hosted on G2.com.

It would be great if the integrations were more robust. A direction integration with slack would be ideal instead we need to use zapier to post in slack from Stonly Review collected by and hosted on G2.com.

Easy to use and implement. I love the fact that I can put page-specific help content directly on the relevant page of our sites. The ability to tailor content to specific subsets of users is extremely useful as we have users from different countries around the world using our platform in different ways. I no longer have to spend hours updating full user guides to incorporate system updates & functional changes and users don't end up with outdated user guides. With all customer support documentation embedded on the platform, users have updated information instantly. I also love being able to post banner for outage notifications and other important user notififications. Review collected by and hosted on G2.com.

The inability to have a trigger (popup help window) close when the user clicks outside of it on the main (non-Stonly) webpage. Users currently have to close the trigger using the corner x. Review collected by and hosted on G2.com.

My company has over 75 integrations and each integration needs it's own specific instruction guide. Stonly has done a great job of freeing up development resourcing by empowering product/analyst employees to write/edit guides, tips and other in-app notifications.

Stonly support was also very responsive when we were integrating and also when we faced some technical questions/challenges. Review collected by and hosted on G2.com.

I don't think it's fair to blame Stonly, but the Stonly / Zendesk integration isn't as reliable as I'd like it to be. Every few weeks it stops working but I just have to log out/in to Zendesk and refresh to get it going again. Not a big deal. Review collected by and hosted on G2.com.

I'm really impressed with Stonly's onboarding wizard tool and its user research capabilities. It's making my job so much easier and providing valuable insights into our users' experiences Review collected by and hosted on G2.com.

Honestly theres nothing I can think of that I dislike about Stonly at the moment Review collected by and hosted on G2.com.