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Citrix Gateway Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

User Insights

Average based on 74 real user reviews.

Perceived Cost

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Citrix Gateway Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Citrix Gateway, and what problem is it built to solve?

Citrix Gateway is used to give remote users secure access to workplace applications, desktops, and networks through a centralized entry point.

What company sizes and industries is Citrix Gateway the best fit for?

Citrix Gateway is most represented among enterprise and mid-market organizations, with positive experiences spanning several industries. The clearest clusters are:
  • Enterprise: The largest concentration of positively rated users.
  • Mid-market: Another prominent group, with use across varied work settings.
  • Healthcare: Users access patient records and other sensitive workplace resources remotely.
  • Information technology: Teams use it to reach client networks, virtual desktops, and applications.
  • Accounting and telecommunications: Users rely on centralized access to workplace tools and services.

What customer support options does Citrix Gateway provide, and how do users find the overall support experience?

Support options aren't specified here. The support experience is mixed: users describe helpful or responsive assistance in some situations, while others find troubleshooting slow and say access problems can take time to resolve.

Is Citrix Gateway considered safe and secure for handling data?

Citrix Gateway is valued for securing remote access to workplace applications and sensitive information, with users describing authentication controls and protected connections as important safeguards. The experience can be less smooth when authentication feels repetitive or difficult to navigate.

Citrix Gateway Reviews (74)

Reviews

Citrix Gateway Reviews (74)

4.0
74 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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RB
Robert B.
Lead Support Engineer
Mid-Market (51-1000 emp.)
"Secure Remote Access, but Web Navigation Can Be Confusing"
3/5
What do you like best about Citrix Gateway?

What I like best about Citrix Gateway is that it provides users with a secure and easy-to-use platform to work from anywhere. It can be centrally managed by IT teams, making administration straightforward, and user access can be quickly revoked or updated when required, which improves both security and operational control. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

One downside of Citrix Gateway is that the user experience can sometimes be questionable, especially when accessed through a web browser. Users often report confusion navigating the environment and can easily get lost between applications, desktops, and login prompts, which can lead to frustration and additional support requests. Review collected by and hosted on G2.com.

Mohamed B.
MB
Mohamed B.
Information Technology Administrator
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Secure, Reliable Remote Access That’s Easy to Use"
4.5/5
What do you like best about Citrix Gateway?

One of the best things about Citrix Gateway is its secure and reliable remote access. It allows users to connect to company resources and applications from anywhere while maintaining strong security controls. It is also easy to use, stable, and integrates well with enterprise environments, making remote work and system administration more efficient. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

One downside of Citrix Gateway is that the initial setup and configuration can be complex, especially for smaller teams without dedicated Citrix expertise. Troubleshooting connectivity issues can also take time, and licensing costs may be relatively high compared to some alternative remote access solutions. Additionally, performance can sometimes depend heavily on network conditions and proper configuration. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
Originally submitted 6/21/2018
"Sensitive system, very touchy software"
2.5/5
What do you like best about Citrix Gateway?

Not a huge fan to be honest. Only works with certain browsers. Authentication security is frustrating. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

As above. This particular system is the worst I have used for hospital record retrieval. It is so complex and I hate that I have to use Internet Explorer. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"secure and easy access"
5/5
What do you like best about Citrix Gateway?

It lets me securely access all my work applications from any device, It's great for working from home. It keeps my company's network safe Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Setting it up can be complex and requires specialized knowledge. Review collected by and hosted on G2.com.

Chai M.
CM
Chai M.
Team Leader
Mid-Market (51-1000 emp.)
"Citrix Gateway Review"
5/5
What do you like best about Citrix Gateway?

It is very helpful because you can get access to your tools all in one place Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

It can sometimes crash with slow internet connection Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Citrix Review"
1/5
What do you like best about Citrix Gateway?

It is not the recommended tool for virtual environments. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

It has the worst User Interface. It lags a lot while performing easy tasks as well. The connection is interrupted every time. Review collected by and hosted on G2.com.

Joel M.
JM
Joel M.
agent
Enterprise (> 1000 emp.)
"Tool Dock Helper"
5/5
What do you like best about Citrix Gateway?

ITs there, not confusing. it shows the apps. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

nothing really. its a bit black/and white Review collected by and hosted on G2.com.

Dhanush S.
DS
Dhanush S.
System Engineer
Enterprise (> 1000 emp.)
"Good for connecting to client network"
4/5
What do you like best about Citrix Gateway?

Best thing about this app is just by authentication we can connect to connect to our company cloud network Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Keeps on asking for authentication though we are not in need of it. That's too much irritating while it keeps popping up login page automatically Review collected by and hosted on G2.com.

Barış D.
BD
Barış D.
Network and Communication Administrator / Ağ ve İletişim Uzmanı
Enterprise (> 1000 emp.)
"Citrix Gateway is a secure access solution that enables remote workers"
5/5
What do you like best about Citrix Gateway?

Citrix Gateway is a secure access solution that provides administrators with granular application and data access control, as well as advanced threat protection capabilities. One of the most significant benefits of Citrix Gateway is that it enables remote workers to securely access applications and data from anywhere, at any time, on any device. Additionally, Citrix Gateway simplifies access management for administrators by centralizing access control and streamlining policies across all applications. Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

One potential challenge is that implementing Citrix Gateway can be complex, particularly for larger organizations with multiple applications and users. Proper planning and expertise may be required to ensure that the solution is properly configured and integrated with existing systems. Review collected by and hosted on G2.com.

Saswat M.
SM
Saswat M.
Lead Consultant
Enterprise (> 1000 emp.)
"Great solution for a Virtual Desktop"
4/5
What do you like best about Citrix Gateway?

Ease of use where I can login to multiple virtual desktops on my client's network through a single PC Review collected by and hosted on G2.com.

What do you dislike about Citrix Gateway?

Stability and consistency. Sometime its not a very stable application. Review collected by and hosted on G2.com.

Questions about Citrix Gateway? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity almost 3 years ago

Is Citrix gateway a VPN?

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1
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GU
Guest User

What is Citrix Gateway used for?

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0
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Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

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