# Best Digital Customer Service Platforms

## How Many Digital Customer Service Platforms Products Does G2 Track?

**Total Products under this Category:** 183

### Category Stats (Sep 2026)

- **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Gleap (+0.52%) - Among all products in this category, Gleap recorded the largest rating increase compared to last month

_Last updated: September 01, 2026_

## How Does G2 Rank Digital Customer Service Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 63,100+ Authentic Reviews
- 183+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Digital Customer Service Platforms
 ![G2 Grid® for Digital Customer Service Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-customer-service-platforms/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=55256&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=5511)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, ServiceNow Customer Service Management, HubSpot Service Hub, Fin, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-customer-service-platforms/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=talkdesk)

**Sponsored**

### Gorgias

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2741&secure%5Bchosen_at%5D=2026-09-04T14%3A56%3A40Z&secure%5Bdisplayable_resource_id%5D=2741&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2741&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=68722&secure%5Bresource_id%5D=2741&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms&secure%5Btoken%5D=d29f62cfa3e9c2649fd880b9061a2abafee68f05dc5e083e8bab4808be89274a&secure%5Burl%5D=https%3A%2F%2Fwww.gorgias.com%2F%3Futm_campaign%3D2026-G2-PPC-Ads%26utm_medium%3Dppc%26utm_source%3Dg2&secure%5Burl_type%5D=custom_url)

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,971

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator, Salesforce Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Agentforce Service to be **easy to configure and use** , enhancing productivity and supporting service requirements effectively.
- Users appreciate the **user-friendly UI** of Agentforce Service, facilitating easy setup and streamlined case management.
- Users appreciate the **streamlined case management** of Agentforce Service, making it easy to keep cases organized and efficient.
- Users value the **efficiency** of Agentforce Service, benefiting from its easy setup and seamless integration capabilities.
- Users value the **ease of setup and helpful features** in Salesforce Service Cloud, enhancing overall efficiency and support speed.

##### Cons

- Users find the **complexity** of Agentforce Service challenging, especially for new users and custom integrations.
- Users find the **learning curve steep** for new users, particularly in configuring automation and workflows effectively.
- Users find the **steep learning curve** of Agentforce Service challenging, requiring significant time and training for proficiency.
- Users find the service to be **expensive** , especially with additional licensing and feature costs adding up quickly.
- Users find the **complex usability** of Agentforce Service challenging, requiring technical expertise for optimal setup and customization.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require)
- [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system)

### [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses.

**Average Rating:** 4.4/5.0

**Total Reviews:** 7,658

#### G2 Deal: 50% discount on your first year with Zoho Desk

With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.

**Price:** ~~$14-40/agent/month~~ → $7-20/agent/month

[View this exclusive G2 deal](https://www.g2.com/deals/offers/0f2f11b4-2778-4877-a799-8a67a761bffa?source=categories)

#### Who Is the Company Behind Zoho Desk?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Company Website:** www.zoho.com
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Zoho Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Zoho Desk, finding setup simple and customization straightforward.
- Users appreciate the **customization features and email integration** of Zoho Desk, enhancing team efficiency and visibility.
- Users love the **efficient ticket management** in Zoho Desk, streamlining support and enhancing team collaboration effortlessly.
- Users value the **extensive integrations** of Zoho Desk, facilitating seamless communication across various platforms and enhancing productivity.
- Users value the **intuitive interface** of Zoho Desk, enhancing organization and simplifying customer support management.

##### Cons

- Users find the **learning curve** steep due to a busy interface and complex setup, making navigation challenging.
- Users experience a **steep learning curve** due to a busy interface and complex setup for new features.
- Users note the **limited customization** options can be confusing and restrict functionality in certain features of Zoho Desk.
- Users find the **complexity** of Zoho Desk's UI and reporting features hampers their daily workflow and efficiency.
- Users find the **interface not intuitive** , feeling overwhelmed by many options and hidden elements that complicate navigation.

#### What Are Recent G2 Reviews of Zoho Desk?

**["Zoho Desk Streamlines Multichannel Support with Strong Automation and Analytics"](https://www.g2.com/survey_responses/zoho-desk-review-13393791)**

**Rating:** 4.0/5.0 stars

_— Sistemaskarele ._

[Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13393791)

**["Zoho Desk Streamlines Ticket Management with Powerful Automation and Customization"](https://www.g2.com/survey_responses/zoho-desk-review-13357037)**

**Rating:** 5.0/5.0 stars

_— Manogna C._

[Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13357037)

#### What Are G2 Users Discussing About Zoho Desk?

- [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote
- [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote
- [What is Zoho Desk used for?](https://www.g2.com/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote

### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,705

#### G2 Deal: Experience the power of Zendesk with a free trial

Start your free trial of the leading AI-powered customer experience platform chosen by 100,000+ users. Whether you’re a small business looking to streamline customer service tickets or an enterprise-grade business that needs support software designed to scale as you grow, Zendesk is your solution.

**Price:** ~~$19 per agent/month~~ → $0 for 14 days

[View this exclusive G2 deal](https://www.g2.com/deals/offers/957f2ca8-fa9e-48a0-8228-b481fff24008?source=categories)

#### Who Is the Company Behind Zendesk for Customer Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Zendesk, benefiting from organized workflows and seamless functionality.
- Users value the **centralized communication and automation features** of Zendesk, enhancing efficiency and personalized support.
- Users value the **efficient organization and speedy responses** facilitated by Zendesk's centralized customer support system.
- Users find Zendesk's **ease of use** invaluable, appreciating its intuitive interface and efficient task management.
- Users benefit from the **easy management of support tickets** in Zendesk, enhancing collaboration and efficiency.

##### Cons

- Users find Zendesk lacking in **missing features** , like customizable ticket statuses and commenting options for agents.
- Users find the **limited features** of Zendesk frustrating, leading to complex workarounds and time-consuming setups.
- Users find the **learning curve steep** due to advanced features, making setup and customization challenging for non-experts.
- Users find **limited customization** in Zendesk, requiring significant time and effort to achieve desired setups and configurations.
- Users find Zendesk's **complexity** overwhelming for beginners, with a steep learning curve for advanced features and reports.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["Power users started answering questions faster than our own agents could"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13389795)**

**Rating:** 4.5/5.0 stars

_— Sebastian T._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13389795)

**["Instagram DMs stopped disappearing into someone's personal phone"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13381475)**

**Rating:** 5.0/5.0 stars

_— Alex M._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13381475)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [ServiceNow Customer Service Management](https://www.g2.com/es/products/servicenow-customer-service-management/reviews)

La Gestión de Servicio al Cliente (CSM) de ServiceNow transforma las experiencias de servicio al cliente con flujos de trabajo impulsados por IA y agentes de IA que te ayudan a acelerar el autoservicio del cliente, aumentar la productividad de los agentes y acelerar el tiempo de resolución. Con CSM, tu organización puede: - Desviar llamadas e incrementar la satisfacción al permitir que los clientes se sirvan a sí mismos con respuestas y acciones a través de un chat conversacional impulsado por IA. - Aumentar la capacidad para manejar más casos, extender el horario de atención y gestionar tareas rutinarias con agentes de IA. - Ahorrar tiempo a los agentes con historiales de casos generados por IA, resúmenes de casos y resoluciones sugeridas. - Integrarse con las principales soluciones CCaaS para unificar el enrutamiento, centralizar la gestión de llamadas y trabajo, y aumentar la eficiencia de los agentes en un espacio de trabajo impulsado por IA. - Resolver problemas de manera rápida y consistente automatizando tareas, descubriendo cuellos de botella y mejorando procesos. - Ponerse en marcha rápidamente y mantener un bajo TCO con innovación continua en una plataforma de IA extensible. Aprovecha el poder de la IA, los datos y los flujos de trabajo para deleitar a los clientes y cumplir con lo que quieren rápidamente, impulsar una productividad de agentes sin precedentes y fomentar un nuevo nivel de lealtad del cliente.

**Average Rating:** 4.4/5.0

**Total Reviews:** 480

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Vendedor:** [ServiceNow](https://www.g2.com/es/sellers/servicenow)
- **Sitio web de la empresa:** www.servicenow.com
- **Año de fundación:** 2004
- **Ubicación de la sede:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Consultor Asociado, Ingeniero de Software Senior
- **Top Industries:** Tecnología de la información y servicios, Telecomunicaciones
- **Company Size:** 45% Large, 27% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **facilidad de uso** en ServiceNow Customer Service Management, agilizando las interacciones con los clientes mediante la automatización y organización.
- Los usuarios valoran la **integración fluida** con los procesos de ITIL, lo que permite flujos de trabajo eficientes y una gestión mejorada del ciclo de vida del cliente.
- Los usuarios aprecian el **flujo de trabajo fluido de la gestión de casos** en ServiceNow, mejorando la eficiencia tanto para los agentes como para los clientes.
- Los usuarios valoran la **eficiencia** de ServiceNow CSM por acelerar significativamente la resolución de problemas mediante procesos optimizados y automatización.
- Los usuarios valoran las **capacidades de automatización** de ServiceNow, mejorando la eficiencia en la gestión de casos y aumentando la satisfacción del cliente.

##### Cons

- Los usuarios encuentran la **curva de aprendizaje complicada** , necesitando tiempo para adaptarse a la incorporación de clientes y personalizaciones de ServiceNow.
- Los usuarios encuentran **la pronunciada curva de aprendizaje** de ServiceNow CSM desafiante, especialmente sin una adecuada incorporación y capacitación.
- Los usuarios encuentran la **complejidad** de la Gestión de Servicio al Cliente de ServiceNow desafiante, especialmente debido a su alta configurabilidad y pronunciada curva de aprendizaje.
- Los usuarios encuentran que la **personalización limitada** en la Gestión de Servicio al Cliente de ServiceNow afecta la efectividad del seguimiento y la comunicación.
- Los usuarios encuentran que la interfaz de ServiceNow Customer Service Management **no es intuitiva** , lo que hace que la navegación y la usabilidad sean desafiantes.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilita la Gestión de Problemas con Ticketing Detallado"](https://www.g2.com/es/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/es/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Plataforma omnicanal unificada, impulsada por IA con gestión de casos intuitiva"](https://www.g2.com/es/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/es/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [¿Para qué se utiliza la Gestión de Servicio al Cliente de ServiceNow?](https://www.g2.com/es/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/es/discussions/what-does-servicenow-customer-service-management-do)
- [¿Qué es la gestión de servicios de ServiceNow?](https://www.g2.com/es/discussions/what-is-servicenow-service-management) - 1 comment
- [¿Es ServiceNow una herramienta CRM?](https://www.g2.com/es/discussions/is-service-now-a-crm-tool) - 2 comments
- [¿Qué es la gestión de servicio al cliente de ServiceNow?](https://www.g2.com/es/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [Freshdesk](https://www.g2.com/es/products/freshdesk/reviews)

Freshdesk (un producto de Freshworks Inc.) es una solución moderna de servicio al cliente impulsada por IA con capacidad empresarial sin la complejidad empresarial. Freshdesk unifica canales, conversaciones, capacidades de IA, información del cliente y gestión avanzada de tickets en un solo lugar en el Centro de Comando de Freshdesk para que los agentes estén listos para resolver. Con Freddy, IA centrada en las personas, los equipos de servicio al cliente pueden poner en marcha agentes de IA en minutos para resolver completamente consultas complejas y simples, obtener asistencia de respuesta y resolución del copiloto de IA, y mantenerse a la vanguardia con información de IA. Freshdesk también viene equipado con flujos de trabajo avanzados, automatizaciones y autoservicio para que puedas configurar y escalar fácilmente el servicio al cliente en cualquier canal, ya sea que seas un equipo de soporte de 10 o 500 personas. Freshdesk es rápido de configurar, fácil de usar y diseñado para un impacto rápido: ofrece un ROI del 225%, una tasa de resolución de primer contacto omnicanal del 95% y hasta un 80% de resoluciones con agentes de IA.

**Average Rating:** 4.4/5.0

**Total Reviews:** 3,690

#### Who Is the Company Behind Freshdesk?

- **Vendedor:** [Freshworks](https://www.g2.com/es/sellers/freshworks)
- **Sitio web de la empresa:** www.freshworks.com
- **Año de fundación:** 2010
- **Ubicación de la sede:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente, Propietario
- **Top Industries:** Tecnología de la información y servicios, Software de Computadora
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Freshdesk?

_AI-generated summary from verified user reviews_

##### Pros

- A los usuarios les encanta la **facilidad de uso** de Freshdesk, lo que hace que la implementación y la gestión diaria sean sin esfuerzo y eficientes.
- Los usuarios aprecian la **facilidad de uso** en Freshdesk, lo que permite una gestión rápida de tickets con un entrenamiento mínimo.
- Los usuarios aprecian las **funciones de automatización** de Freshdesk, que agilizan los flujos de trabajo y mejoran el enfoque en la satisfacción del cliente.
- Los usuarios elogian la **gestión eficiente de tickets** de Freshdesk, encontrándola fácil para rastrear y priorizar solicitudes de soporte.
- Los usuarios aprecian la **eficiencia** de Freshdesk, ya que simplifica la gestión de tickets y mejora la productividad.

##### Cons

- Los usuarios sienten que a Freshdesk le faltan **funciones esenciales como el chat en vivo** , lo que afecta su funcionalidad general y la satisfacción del usuario.
- Los usuarios encuentran que Freshdesk tiene **funcionalidades limitadas** en comparación con los competidores, particularmente en personalización y capacidades omnicanal.
- Los usuarios enfrentan **opciones de personalización limitadas** en Freshdesk, lo que afecta su capacidad para adaptar flujos de trabajo y roles de agentes de manera efectiva.
- Los usuarios encuentran **la gestión de tickets engorrosa** , necesitan funciones para seguimientos automáticos y enfrentan problemas de rendimiento durante las horas pico.
- Los usuarios experimentan tiempos de **carga lenta** frustrantes, especialmente al agregar campos de tickets o actualizar roles de usuario.

#### What Are Recent G2 Reviews of Freshdesk?

**["Freshworks hace que la gestión de tickets y el soporte al cliente sean rápidos, fáciles y eficientes."](https://www.g2.com/es/survey_responses/freshdesk-review-13251347)**

**Rating:** 5.0/5.0 stars

_— Ramit Kaur D._

[Read full review](https://www.g2.com/es/survey_responses/freshdesk-review-13251347)

**["Una plataforma rica en funciones para gestionar el servicio al cliente"](https://www.g2.com/es/survey_responses/freshdesk-review-13171971)**

**Rating:** 4.5/5.0 stars

_— sreenivasan p._

[Read full review](https://www.g2.com/es/survey_responses/freshdesk-review-13171971)

#### What Are G2 Users Discussing About Freshdesk?

- [¿Qué estrategias innovadoras de servicio al cliente están implementando las empresas utilizando Freshdesk?](https://www.g2.com/es/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment
- [¿Cómo se está utilizando Freshdesk para mejorar la eficiencia operativa y la experiencia del usuario en su campo específico?](https://www.g2.com/es/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [¿Para qué se utiliza Freshdesk?](https://www.g2.com/es/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote
- [¿Cuál es la diferencia entre Freshdesk y Freshservice?](https://www.g2.com/es/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments
- [Is freshdesk a CRM?](https://www.g2.com/es/discussions/is-freshdesk-a-crm) - 3 comments

### [HubSpot Service Hub](https://www.g2.com/es/products/hubspot-service-hub/reviews)

Service Hub ofrece un servicio al cliente potenciado por IA a gran escala al unificar los conocimientos del cliente, proporcionar herramientas de soporte omnicanal y habilitar opciones de autoservicio eficientes dentro de una sola plataforma. Propuesta de Valor Principal: Service Hub aborda tres desafíos críticos del servicio al cliente: escalar los equipos de soporte sin aumentos proporcionales en el personal, mantener la calidad del servicio a través de múltiples canales de comunicación y aprovechar los datos del cliente para impulsar la retención y el crecimiento. La plataforma conecta los datos del servicio al cliente con la información de ventas y marketing, proporcionando a los representantes de soporte un contexto completo del cliente. Capacidades Clave: Mesa de Ayuda Omnicanal: Service Hub consolida las solicitudes de soporte de múltiples canales de comunicación en una sola interfaz. Los equipos gestionan todas las comunicaciones con los clientes sin cambiar entre herramientas, asegurando una calidad de respuesta consistente a través de los canales. Eficiencia Potenciada por IA: La plataforma incluye características de IA que automatizan la asignación de tickets, sugieren artículos relevantes de la base de conocimientos e identifican patrones en los problemas de los clientes para mejorar la velocidad de resolución y la productividad del equipo de soporte. Herramientas de Autoservicio: Service Hub proporciona creación de bases de conocimientos, funcionalidad de chatbot y capacidades de portal para clientes que permiten a los clientes encontrar respuestas de manera independiente. Esto reduce el volumen de tickets y la carga de trabajo del equipo de soporte mientras mejora la satisfacción del cliente. Retención Basada en Datos: La plataforma ofrece puntuación de salud del cliente, informes de eficiencia y análisis de tendencias que ayudan a los líderes de servicio a identificar cuentas en riesgo, optimizar el rendimiento del equipo y conectar las actividades de soporte con métricas de crecimiento empresarial. Service Hub vs. Alternativas: A diferencia de los sistemas de tickets independientes que operan de manera aislada, Service Hub comparte datos de clientes con plataformas de ventas y marketing, permitiendo a los equipos de soporte ver el contexto completo del viaje del cliente. Los representantes pueden acceder al historial de compras, interacciones de marketing y conversaciones de ventas sin necesidad de solicitar información a otros departamentos. Service Hub elimina la necesidad de comprar e integrar herramientas separadas para chat en vivo, gestión de bases de conocimientos, recopilación de comentarios de clientes y análisis de servicio al proporcionar estas capacidades dentro de la plataforma unificada de HubSpot. Quién Debería Usar Service Hub: Service Hub sirve a líderes de experiencia del cliente que buscan escalar el soporte de manera eficiente, equipos de soporte que necesitan un contexto completo del cliente para una entrega de servicio de calidad y organizaciones que desean conectar las métricas de servicio con los resultados de retención y crecimiento. La plataforma permite a los líderes de CX centrarse en representantes eficientes potenciados por IA. Resultado: Service Hub ayuda a los equipos a ofrecer un soporte encantador a gran escala con conocimientos unificados del cliente, crear representantes eficientes potenciados por IA y escalar su empresa, no la complejidad.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,826

#### G2 Deal: Get the HubSpot Growth CRM Suite - 20% off HubSpot plans for the first year, then 10% off in perpetuity

20% off HubSpot plans for the first year, then 10% off in perpetuity

[View this exclusive G2 deal](https://www.g2.com/es/deals/offers/d5d773bd-df5c-4937-936b-7347373c004e?source=categories)

#### Who Is the Company Behind HubSpot Service Hub?

- **Vendedor:** [HubSpot](https://www.g2.com/es/sellers/hubspot)
- **Sitio web de la empresa:** hubspot.com
- **Año de fundación:** 2006
- **Ubicación de la sede:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Éxito del Cliente, Especialista en Éxito del Cliente
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About HubSpot Service Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios elogian la **facilidad de uso** de HubSpot Service Hub, agilizando la comunicación y mejorando la toma de decisiones sin esfuerzo.
- A los usuarios les encanta la **integración perfecta de funciones** en HubSpot Service Hub, mejorando la comunicación y la accesibilidad de los conocimientos.
- Los usuarios valoran mucho el **soporte al cliente receptivo** de HubSpot Service Hub, asegurando asistencia rápida para cualquier consulta.
- Los usuarios aprecian la **eficiencia** de HubSpot Service Hub, agilizando tareas y mejorando la productividad de manera efectiva.
- Los usuarios aprecian el **sistema de emisión de boletos conveniente** de HubSpot Service Hub, gestionando eficientemente todas las interacciones con los clientes en un solo lugar.

##### Cons

- Los usuarios encuentran **características faltantes** en HubSpot Service Hub, especialmente en la personalización y funcionalidades avanzadas que requieren planes más altos.
- Los usuarios encuentran **personalización limitada** en las funciones de contactos e informes, lo que dificulta su capacidad para gestionar eficazmente múltiples propiedades.
- Los usuarios sienten que las **funciones limitadas** de HubSpot Service Hub obstaculizan la personalización y la eficiencia en sus flujos de trabajo.
- Los usuarios informan de una **falta de funciones** en HubSpot Service Hub, lo que dificulta la usabilidad y la colaboración entre equipos.
- Los usuarios enfrentan **opciones limitadas de procesamiento de correos electrónicos** y luchan con ineficiencias en la gestión de tickets en HubSpot Service Hub.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**["All Contact Info in One Place, Plus Helpful Breeze AI"](https://www.g2.com/es/survey_responses/hubspot-service-hub-review-13364939)**

**Rating:** 4.5/5.0 stars

_— Eric V._

[Read full review](https://www.g2.com/es/survey_responses/hubspot-service-hub-review-13364939)

**["reviewing hubspot"](https://www.g2.com/es/survey_responses/hubspot-service-hub-review-11493504)**

**Rating:** 4.5/5.0 stars

_— Hemanthkumar M._

[Read full review](https://www.g2.com/es/survey_responses/hubspot-service-hub-review-11493504)

#### What Are G2 Users Discussing About HubSpot Service Hub?

- [¿Cómo contribuye HubSpot Service Hub a crear una experiencia de servicio al cliente más cohesiva y efectiva?](https://www.g2.com/es/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [¿Para qué se utiliza HubSpot Service Hub?](https://www.g2.com/es/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [¿Qué hace el software de HubSpot?](https://www.g2.com/es/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [¿Cuáles de las siguientes características están disponibles en la plataforma de HubSpot?](https://www.g2.com/es/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [¿Qué es un centro de servicios?](https://www.g2.com/es/discussions/what-is-service-hub) - 2 comments

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,745

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **powerful query resolution** capabilities of Fin, highlighting its quick access to helpful resources.
- Users find Fin to be **incredibly easy to use** and appreciate its quick and efficient responses.
- Users appreciate Fin's **speed and reliability** in resolving queries, enjoying its intuitive UI and seamless integration.
- Users enjoy the **efficiency** of Fin, benefiting from seamless navigation and effective AI handling of customer queries.
- Users value the **quick and helpful customer support** from Intercom, enhancing their overall service experience and satisfaction.

##### Cons

- Users find the **missing features** in Fin, particularly for procedure visibility and conversation simulation, frustrating and limiting.
- Users find **AI limitations** in Fin, struggling with unique formats and providing unhelpful responses at times.
- Users express frustration with **limited features** in Fin, citing a need for better integration and simulation options.
- Users find the **learning curve challenging** , struggling with setup and the need for constant monitoring and attention.
- Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills.

#### What Are Recent G2 Reviews of Fin?

**["Flexible, powerful, and an integral part of our ecosystem"](https://www.g2.com/survey_responses/fin-review-13359480)**

**Rating:** 5.0/5.0 stars

_— Pierre G._

[Read full review](https://www.g2.com/survey_responses/fin-review-13359480)

**["Intercom Fin: Best-in-Class Chatbot with Smooth UX and Powerful Integrations"](https://www.g2.com/survey_responses/fin-review-13320267)**

**Rating:** 5.0/5.0 stars

_— Karan S._

[Read full review](https://www.g2.com/survey_responses/fin-review-13320267)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [Talkdesk](https://www.g2.com/products/talkdesk/reviews)

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,507

#### Who Is the Company Behind Talkdesk?

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,396 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Medium, 20% Small

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of Talkdesk, enhancing their ability to review conversations and manage calls effectively.
- Users appreciate the **enhanced efficiency** of Talkdesk, benefiting from streamlined communication and robust reporting tools.
- Users appreciate the **all-in-one communication platform** of Talkdesk, enabling efficient customer assistance across various channels.
- Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions.
- Users value the **seamless CRM integration** of Talkdesk, enhancing productivity with automated features and strong customer support.

##### Cons

- Users experience **call issues** with Talkdesk, citing audio problems, dropped calls, and unclear error responses.
- Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and manual callback settings interruptions.
- Users express frustration over **missing features** in Talkdesk, including spellcheck and flexible scheduling options during calls.
- Users face **notification issues** with Talkdesk, as unexpected offline status changes disrupt their experience without alerts.
- Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts.

#### What Are Recent G2 Reviews of Talkdesk?

**["Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights"](https://www.g2.com/survey_responses/talkdesk-review-13236400)**

**Rating:** 5.0/5.0 stars

_— Mallory S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13236400)

**["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066)

#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### [RingCX](https://www.g2.com/products/ringcx/reviews)

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

**Average Rating:** 4.4/5.0

**Total Reviews:** 100

#### Who Is the Company Behind RingCX?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 44% Small, 38% Medium

#### What Do G2 Reviewers Say About RingCX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of RingCX, finding it accessible and effective for daily operations.
- Users admire the **versatile features** of RingCX, appreciating its ease of access and consistent improvements.
- Users value the **excellent customer support** from RingCX, making it easy to implement and utilize effectively.
- Users find the **easy setup** of RingCX fantastic, enjoying a seamless experience from the start.
- Users praise the **easy implementation** of RingCX, highlighting its quick deployment and user-friendly interface.

##### Cons

- Users face the **issue of using personal phones for work calls** , which complicates their work-life balance.
- Users express concern over having to use their **personal phone for work-related calls** , affecting their privacy and convenience.
- Users find **limited features** of RingCX restrict flexibility, especially for advanced call flows and analytics needs.
- Users express concerns over **missing features** , particularly in customization and advanced reporting compared to legacy systems.
- Users experience **slow customer support** response times, leading to frustration when resolving urgent communication issues.

#### What Are Recent G2 Reviews of RingCX?

**["Compliant call is not optional for us"](https://www.g2.com/survey_responses/ringcx-review-13403753)**

**Rating:** 4.5/5.0 stars

_— Jesse M._

[Read full review](https://www.g2.com/survey_responses/ringcx-review-13403753)

**["AVA Agent Assist basically whispers the answer while I'm still on the call"](https://www.g2.com/survey_responses/ringcx-review-13401007)**

**Rating:** 4.5/5.0 stars

_— Gwen W._

[Read full review](https://www.g2.com/survey_responses/ringcx-review-13401007)

### [Glia](https://www.g2.com/es/products/glia/reviews)

Glia es la plataforma número 1 para interacciones bancarias inteligentes, proporcionando una fuerza laboral de IA diseñada específicamente para la industria bancaria, y la única con una garantía de cero alucinaciones e inyección de instrucciones para la IA de clientes y miembros. Confiada por más de 700 instituciones financieras, la arquitectura ChannelLess® de Glia elimina la fricción del soporte tradicional al unificar voz, digital e IA en una única base eficiente. Con más de 1,000 objetivos bancarios preconstruidos y transiciones fluidas de humano a IA, ayudamos a las instituciones a reducir los costos operativos y las tasas de abandono mientras aceleramos el crecimiento en préstamos y depósitos. Nuestra misión es ayudar a construir comunidades prósperas, asegurando que cada interacción bancaria —ya sea de IA o humana— construya confianza duradera y valor medible. Aprende más en glia.com.

**Average Rating:** 4.8/5.0

**Total Reviews:** 87

#### Who Is the Company Behind Glia?

- **Vendedor:** [Glia](https://www.g2.com/es/sellers/glia)
- **Sitio web de la empresa:** www.glia.com
- **Año de fundación:** 2012
- **Ubicación de la sede:** New York, New York
- **Twitter:** @GliaInc  
1,471 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c40dd69f0034842e0426fc1e970021f5662ed97302bcd912d3d928168852805&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687116%2F&secure%5Burl_type%5D=linkedin_company_website)  
468 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banca, Servicios Financieros
- **Company Size:** 66% Medium, 17% Small

#### What Do G2 Reviewers Say About Glia?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian el **soporte al cliente receptivo** de Glia, mejorando las operaciones y las experiencias de los miembros sin problemas.
- Los usuarios valoran el **gran soporte** y la interfaz fácil de usar de Glia, mejorando la eficiencia operativa y la experiencia del miembro.
- Los usuarios aprecian la **facilidad de uso** de Glia, destacando su interfaz intuitiva y características útiles.
- Los usuarios valoran los **canales de comunicación eficientes** de Glia, mejorando la interacción a través de transiciones fluidas entre voz, video y chat.
- A los usuarios les encantan las **funciones de comunicación sin interrupciones** de Glia, que incluyen voz, video y chat, mejorando la eficiencia general y la experiencia del usuario.

##### Cons

- Los usuarios están buscando **funciones faltantes** como mejores integraciones e informes detallados para mejorar su experiencia con Glia.
- Los usuarios expresan preocupaciones sobre **problemas de integración** , encontrando las conexiones con los sistemas existentes más complejas de lo esperado.
- Los usuarios expresan frustración con la **selección limitada de tipos de medios** , lo que complica la experiencia al requerir disponibilidad en todos los modos.
- Los usuarios informan de **un mal servicio de atención al cliente** , destacando retrasos y falta de claridad sobre las mejoras de funciones de Glia.
- Los usuarios tienen dificultades con **informar problemas** , deseando opciones más detalladas y granulares para mejorar su experiencia.

#### What Are Recent G2 Reviews of Glia?

**["Soporte innovador de IA y enfocado en el ROI a un precio razonable"](https://www.g2.com/es/survey_responses/glia-review-13273691)**

**Rating:** 5.0/5.0 stars

_— Usuario verificado en Banca_

[Read full review](https://www.g2.com/es/survey_responses/glia-review-13273691)

**["Transformando el servicio digital a través de un soporte humano sin fisuras"](https://www.g2.com/es/survey_responses/glia-review-11801681)**

**Rating:** 5.0/5.0 stars

_— Usuario verificado en Banca_

[Read full review](https://www.g2.com/es/survey_responses/glia-review-11801681)

#### What Are G2 Users Discussing About Glia?

- [¿Para qué se utiliza Glia?](https://www.g2.com/es/discussions/what-is-glia-used-for) - 1 comment

### [Sprinklr Service](https://www.g2.com/es/products/sprinklr-service/reviews)

Sprinklr Service es una plataforma de servicio al cliente unificada y nativa de la nube impulsada por IA que permite una experiencia fluida para clientes y agentes a través de más de 30 canales digitales, sociales y de voz, y ofrece información procesable y escalable en tiempo real, eliminando la necesidad de cualquier otra solución puntual. - Los clientes pueden interactuar con su marca en su canal preferido para una experiencia de marca consistente que lleva a la satisfacción del cliente. - Los agentes se benefician de una vista unificada/360 del cliente y reciben recomendaciones de las respuestas más relevantes con el poder de la IA para mejorar la productividad y experiencia del agente. - Los supervisores reciben información significativa y procesable para impulsar el crecimiento y la excelencia operativa. - Los líderes descubren oportunidades de crecimiento, transformación e innovación a través de información del centro de contacto en tiempo real escalable en toda la empresa.

**Average Rating:** 4.3/5.0

**Total Reviews:** 684

#### Who Is the Company Behind Sprinklr Service?

- **Vendedor:** [Sprinklr](https://www.g2.com/es/sellers/sprinklr)
- **Sitio web de la empresa:** www.sprinklr.com
- **Año de fundación:** 2009
- **Ubicación de la sede:** New York
- **Twitter:** @Sprinklr  
38,047 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Redes Sociales, Gerente de Comunidad
- **Top Industries:** Servicios al Consumidor, Marketing y publicidad
- **Company Size:** 41% Large, 31% Medium

#### What Do G2 Reviewers Say About Sprinklr Service?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **facilidad de uso** en Sprinklr Service, encontrándolo simple y poderoso para mejorar la experiencia del cliente.
- Los usuarios valoran la **interfaz fácil de usar** de Sprinklr Service, que simplifica la gestión de redes sociales con características personalizables y conveniencia.
- Los usuarios valoran los **servicios integrales** ofrecidos por Sprinklr, apreciando la integración sin problemas y el soporte profesional del equipo.
- Los usuarios valoran la **eficiencia** de Sprinklr Service, gestionando sin problemas múltiples canales dentro de una sola interfaz.
- Los usuarios elogian el **excelente servicio al cliente** de Sprinklr Service, destacando su capacidad de respuesta y compromiso con mejorar la experiencia del usuario.

##### Cons

- Los usuarios encuentran la **complejidad** de Sprinklr Service abrumadora, especialmente cuando se enfrentan a características extensas y problemas de gestión de usuarios.
- Los usuarios experimentan una **curva de aprendizaje pronunciada** con Sprinklr Service, requiriendo un entrenamiento significativo para un uso efectivo.
- Los usuarios notan **características faltantes** en Sprinklr Service, requiriendo publicación nativa y afectando la eficiencia general del flujo de trabajo.
- Los usuarios experimentan **tiempos de carga lentos** en Sprinklr Service, lo que afecta la eficiencia al buscar palabras clave y crear casos.
- Los usuarios encuentran la **empinada curva de aprendizaje** de Sprinklr Service desafiante, requiriendo una formación y soporte extensivos para navegar eficazmente.

#### What Are Recent G2 Reviews of Sprinklr Service?

**["Solución integral de CRM con flujos de trabajo personalizables"](https://www.g2.com/es/survey_responses/sprinklr-service-review-13220256)**

**Rating:** 4.0/5.0 stars

_— Ruben B._

[Read full review](https://www.g2.com/es/survey_responses/sprinklr-service-review-13220256)

**["Motor de Reglas Personalizable y Detección de Regex para Alertas Proactivas de Interrupciones"](https://www.g2.com/es/survey_responses/sprinklr-service-review-13083125)**

**Rating:** 5.0/5.0 stars

_— Asrul R._

[Read full review](https://www.g2.com/es/survey_responses/sprinklr-service-review-13083125)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/es/products/five9-intelligent-cloud-contact-center-platform/reviews)

Fundada en 2001 y con sede en San Ramón, California, Five9 se ha convertido en un líder global en CX con más de 2,500 clientes en todo el mundo. Como pionera en tecnología de centros de contacto en la nube, Five9 atiende a organizaciones de diversas industrias que buscan transformar las experiencias del cliente a través de interacciones inteligentes y personalizadas. Con más de 1,400 socios a nivel mundial y 2,700 empleados, Five9 combina una profunda experiencia en CX con tecnología innovadora para ayudar a las marcas a ofrecer mejores resultados comerciales. La Plataforma Inteligente de CX de Five9 proporciona un conjunto completo de soluciones, incluyendo compromiso omnicanal, asistencia a agentes, compromiso de la fuerza laboral y automatización impulsada por IA. Five9 Genius AI incorpora inteligencia artificial práctica en toda la plataforma, permitiendo viajes del cliente hiper-personalizados donde los Agentes de IA y los Agentes Humanos trabajan de la mano. Nuestra plataforma abierta y nativa de la nube se integra sin esfuerzo con los principales sistemas CRM y empresariales, asegurando que las empresas puedan personalizar experiencias mientras maximizan la agilidad operativa. Five9 transforma el CX de experiencias fragmentadas y frustrantes en viajes fluidos impulsados por IA que anticipan las necesidades del cliente. Al combinar la eficiencia de la IA con el toque humano, las empresas pueden ofrecer mejores experiencias a menores costos, convirtiendo sus centros de contacto de centros de costo en activos estratégicos. Con una fiabilidad líder en la industria (99.999% de tiempo de actividad), profunda experiencia en CX y un enfoque de asociación consultiva, Five9 ayuda a las empresas a desbloquear eficiencia, aumentar la satisfacción del cliente y fomentar la lealtad a largo plazo. Con Five9, el Nuevo CX Comienza Aquí, donde la alegría del cliente se convierte en una fuerza impulsora para el crecimiento empresarial.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Vendedor:** [Five9](https://www.g2.com/es/sellers/five9)
- **Sitio web de la empresa:** www.Five9.com
- **Año de fundación:** 2001
- **Ubicación de la sede:** San Ramon, CA
- **Twitter:** @Five9  
14,856 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,127 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Representante de Servicio al Cliente, Gerente
- **Top Industries:** Servicios al Consumidor, Servicios Financieros
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **interfaz intuitiva** de Five9, destacando sus integraciones fluidas y su implementación sencilla.
- Los usuarios valoran el **soporte al cliente excepcional** de Five9, destacando su capacidad de respuesta y dedicación para abordar las preocupaciones de manera rápida.
- Los usuarios aprecian el **soporte excepcional** de Five9, destacando su capacidad de respuesta y dedicación para atender las necesidades de los clientes.
- Los usuarios valoran la **excelente interfaz fácil de usar** y las integraciones fluidas de Five9, mejorando su experiencia general.
- Los usuarios valoran la **eficiencia** de Five9, destacando su fácil configuración de usuario y sus características de informes simplificadas.

##### Cons

- Los usuarios enfrentan desafíos con **problemas de llamadas** , particularmente debido a la débil generación de informes de interacción por correo electrónico y las funciones de SMS lentas.
- Los usuarios encuentran la **complejidad** de la interfaz y las funciones de informes de Five9 desafiantes, requiriendo un entrenamiento y experiencia significativos.
- Los usuarios destacan **características faltantes** en Five9, subrayando una falta de personalización y una interfaz de usuario desactualizada para una mejor usabilidad.
- Los usuarios a menudo enfrentan **problemas técnicos** como caídas de llamadas y interrupciones del sistema que obstaculizan la productividad general y la eficiencia del flujo de trabajo.
- Los usuarios experimentan **un mal servicio al cliente** , a menudo requieren asistencia adicional y enfrentan retrasos en la comunicación con los servicios de Five9.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Plataforma web rápida e intuitiva con soporte confiable"](https://www.g2.com/es/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/es/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["Plataforma fácil de usar con excelente soporte de agentes"](https://www.g2.com/es/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/es/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [¿Para qué se utiliza Five9?](https://www.g2.com/es/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/es/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/es/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/es/discussions/how-much-is-five9-cost)
- [¿Tiene Five9 una aplicación móvil?](https://www.g2.com/es/discussions/does-five9-have-a-mobile-app) - 2 comments

### [BoldDesk](https://www.g2.com/es/products/bolddesk/reviews)

BoldDesk® de Syncfusion® es un software de servicio al cliente avanzado impulsado por IA, diseñado para optimizar las operaciones de soporte al cliente. Combina un software de gestión de tickets robusto, chat en vivo y soporte multicanal con características de IA de vanguardia como AI Copilot y Agentes de IA. Los Agentes de IA proporcionan asistencia 24/7 con respuestas rápidas, precisas y similares a las humanas, asegurando que los clientes siempre reciban el soporte adecuado, en cualquier momento. Se integra perfectamente con más de 40 herramientas populares, admite más de 35 idiomas y se adapta sin esfuerzo desde startups hasta grandes empresas, convirtiéndolo en la elección ideal para el soporte al cliente moderno impulsado por IA.

**Average Rating:** 4.5/5.0

**Total Reviews:** 145

#### G2 Deal: Get a 15% Discount on BoldDesk for Your First Year

Deliver exceptional customer service with BoldDesk — a modern help desk with AI and automation. Manage tickets, knowledge base, and live chat efficiently. Empower agents with an AI Copilot, offer 24/7 AI support with AI agents, automate tasks, and boost customer satisfaction.

**Price:** ~~Starting at $99 per month for 5 agents~~ → Starting at $84.15 per month for 5 agents

[View this exclusive G2 deal](https://www.g2.com/es/deals/offers/7da954d5-3427-4885-bb2c-dc8ddd86d498?source=categories)

#### Who Is the Company Behind BoldDesk?

- **Vendedor:** [Syncfusion](https://www.g2.com/es/sellers/syncfusion)
- **Sitio web de la empresa:** www.syncfusion.com
- **Año de fundación:** 2001
- **Ubicación de la sede:** Morrisville, North Carolina
- **Twitter:** @Syncfusion  
11,907 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=819bbd3d7046da28d101a1e5cf5794e766a9f74c4edf4d097116f83e77cc93b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F123064%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,709 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de TI, Desarrollador de software
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 47% Small, 36% Medium

#### What Do G2 Reviewers Say About BoldDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran la **facilidad de uso** de BoldDesk notable, con su diseño intuitivo y características de colaboración efectivas que mejoran la productividad.
- Los usuarios encuentran que la **interfaz simple y limpia** de BoldDesk mejora la usabilidad y facilita la colaboración sin problemas entre departamentos.
- Los usuarios aprecian el **rápido y útil soporte al cliente** de BoldDesk, mejorando su experiencia general con el producto.
- Los usuarios destacan la **fácil configuración** de BoldDesk, haciéndolo accesible y eficiente para la gestión del servicio al cliente.
- Los usuarios valoran la **interfaz intuitiva y la facilidad de uso** de BoldDesk, haciéndolo confiable y fácil de usar.

##### Cons

- Los usuarios encuentran la ausencia de **funciones RMM integradas** limitante, lo que hace que la gestión de dispositivos sea muy desafiante.
- Los usuarios encuentran la **curva de aprendizaje empinada** , potencialmente abrumadora debido a la personalización técnica y los recursos limitados.
- Los usuarios encuentran las **opciones de personalización limitadas** en BoldDesk restrictivas, lo que afecta su experiencia general y flexibilidad.
- Los usuarios encuentran que el portal del cliente **no es intuitivo** , lo que lleva a una experiencia desafiante y abrumadora.
- Los usuarios enfrentan **problemas de emisión de boletos** debido a limitaciones de diseño, registros de actividad de usuario inadecuados y restricciones en el volumen de boletos.

#### What Are Recent G2 Reviews of BoldDesk?

**["BoldDesk: Herramienta esencial con margen para mejorar la interfaz"](https://www.g2.com/es/survey_responses/bolddesk-review-13088897)**

**Rating:** 5.0/5.0 stars

_— Vishal N._

[Read full review](https://www.g2.com/es/survey_responses/bolddesk-review-13088897)

**["BoldDesk: Ticketing fácil de usar con integraciones perfectas y un soporte tremendo"](https://www.g2.com/es/survey_responses/bolddesk-review-12803790)**

**Rating:** 5.0/5.0 stars

_— Adithya K._

[Read full review](https://www.g2.com/es/survey_responses/bolddesk-review-12803790)

### [Dialpad Support](https://www.g2.com/es/products/dialpad-support/reviews)

Dialpad Support es una solución de centro de contacto nativa de IA que integra conocimientos de IA en tiempo real, automatización y entrenamiento en un solo sistema para que los agentes y supervisores tengan el contexto que necesitan, cuando lo necesitan. Dialpad Support moderniza los centros de contacto entrantes con transcripción en tiempo real, resúmenes de IA y elementos de acción que mantienen a los agentes enfocados en la conversación en lugar de tomar notas. Los supervisores pueden entrenar y monitorear equipos con seguimiento de sentimiento en vivo y gestión de calidad automatizada. Dialpad también ofrece una solución de salida que guía a los representantes de ventas con entrenamiento de IA en tiempo real, automatización y conocimientos, para que tanto las operaciones entrantes como salientes puedan funcionar en la misma plataforma. En la plataforma Dialpad, los Agentes de IA están disponibles para interacciones tanto de voz como digitales, trabajando junto a su equipo para manejar consultas rutinarias y liberar a los agentes para conversaciones más complejas. Con Dialpad, puedes: - Proporcionar asistencias a los agentes en tiempo real - Entrenar y monitorear equipos con sentimiento en vivo y gestión de calidad automatizada - Usar Agentes de IA en canales de voz y digitales para apoyar a los clientes las 24 horas - Convertir conversaciones en inteligencia que ayuda a tu equipo a conocer a tu cliente y tomar decisiones informadas

**Average Rating:** 4.4/5.0

**Total Reviews:** 681

#### Who Is the Company Behind Dialpad Support?

- **Vendedor:** [Dialpad](https://www.g2.com/es/sellers/dialpad)
- **Sitio web de la empresa:** Dialpad.com
- **Año de fundación:** 2011
- **Ubicación de la sede:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,499 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Cuentas, Representante de Servicio al Cliente
- **Top Industries:** Servicios Financieros, Servicios al Consumidor
- **Company Size:** 44% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran el soporte de Dialpad **extremadamente útil** con recursos efectivos, capacitación y una interfaz fácil de usar para operaciones sin problemas.
- Los usuarios aprecian la **facilidad de uso** de Dialpad Support, encontrando la navegación y las solicitudes de soporte simples y eficientes.
- Los usuarios aprecian el **soporte al cliente receptivo** de Dialpad, destacando resoluciones rápidas y comunicación efectiva.
- Los usuarios valoran las **funciones de transcripción que ahorran tiempo y la integración con CRM** de Dialpad Support, mejorando la productividad en las interacciones con los clientes.
- Los usuarios valoran el **tiempo de respuesta rápido** del soporte de Dialpad, asegurando asistencia pronta para sus consultas y problemas.

##### Cons

- Los usuarios encuentran **frustrante y que consume mucho tiempo** el mal servicio al cliente, a menudo enfrentando retrasos y problemas sin resolver con Dialpad.
- Los usuarios experimentan **retrasos en la conexión de llamadas** y encuentran que los informes son poco informativos y el uso de la aplicación es incómodo para las revisiones de llamadas.
- Los usuarios expresan frustración por el **soporte retrasado** , sintiendo que la asistencia inmediata a menudo no está disponible cuando más se necesita.
- Los usuarios experimentan **problemas con el marcador** como retrasos y colas no actualizadas, lo que afecta la funcionalidad y los informes en el soporte de Dialpad.
- Los usuarios experimentan **largos tiempos de espera** frustrantes para las respuestas de soporte, especialmente durante las horas pico, lo que afecta su capacidad para resolver problemas rápidamente.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Revisión Actualizada de Dialpad"](https://www.g2.com/es/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/es/survey_responses/dialpad-support-review-10344582)

**["Configuración fácil, precios justos e integraciones sólidas con Halo PSA y Slack"](https://www.g2.com/es/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/es/survey_responses/dialpad-support-review-12836209)

#### What Are G2 Users Discussing About Dialpad Support?

- [¿Para qué se utiliza Dialpad Sell?](https://www.g2.com/es/discussions/what-is-dialpad-sell-used-for)
- [¿Para qué se utiliza el Centro de Contacto de Dialpad?](https://www.g2.com/es/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [Kustomer](https://www.g2.com/products/kustomer/reviews)

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.

**Average Rating:** 4.4/5.0

**Total Reviews:** 536

#### Who Is the Company Behind Kustomer?

- **Seller:** [Kustomer](https://www.g2.com/sellers/kustomer)
- **Company Website:** www.kustomer.com
- **Year Founded:** 2015
- **HQ Location:** Short Hills, US
- **Twitter:** @kustomer  
2,203 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78c22a797f40ba7ab90599b5b5fb04a57a7125f0c0bd922bfad64ca365851b3a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10517045%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Member Experience Associate
- **Top Industries:** Consumer Services, Retail
- **Company Size:** 65% Medium, 21% Small

#### What Do G2 Reviewers Say About Kustomer?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Kustomer, enjoying its intuitive interface and centralized information management.
- Users appreciate the **intuitive and centralized interface** of Kustomer, enhancing communication and data integration effortlessly.
- Users appreciate the **centralized customer information** and **AI capabilities** of Kustomer, enhancing efficiency and saving costs.
- Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive design and seamless integration across platforms.
- Users value Kustomer's **automation features** that enhance task efficiency and improve overall customer service management.

##### Cons

- Users experience **slow performance** with Kustomer, facing lags and issues that disrupt workflow and productivity.
- Users often experience **slow loading** times with Kustomer, hindering quick customer resolution and overall productivity.
- Users find the **learning curve steep** due to Kustomer's complex interface and multitasking challenges.
- Users find Kustomer's **complexity** challenging, leading to a steep learning curve and navigation difficulties for newcomers.
- Users find Kustomer's interface **not intuitive** , complicating navigation and requiring additional training for effective use.

#### What Are Recent G2 Reviews of Kustomer?

**["Unified View and Workflow Ease with Kustomer"](https://www.g2.com/survey_responses/kustomer-review-11826298)**

**Rating:** 4.5/5.0 stars

_— Austin J._

[Read full review](https://www.g2.com/survey_responses/kustomer-review-11826298)

**["Dynamic Email Macros and CSAT Tracking That Fit Support Teams Perfectly"](https://www.g2.com/survey_responses/kustomer-review-13160487)**

**Rating:** 4.0/5.0 stars

_— Sangram Z._

[Read full review](https://www.g2.com/survey_responses/kustomer-review-13160487)

#### What Are G2 Users Discussing About Kustomer?

- [What is Kustomer used for?](https://www.g2.com/discussions/what-is-kustomer-used-for)

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Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Account Management](/categories/account-management)

- [Appointment Reminder](/categories/appointment-reminder)
- [Building Maintenance](/categories/building-maintenance)
- [Call Center](/categories/call-center)
- [Call & Contact Center](/categories/call-contact-center)
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- [Co-Browsing](/categories/co-browsing)
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[Browse Digital Customer Service Platforms Themes](/categories/digital-customer-service-platforms/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 28, 2025

Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media.

These solutions provide [help desk](https://www.g2.com/categories/help-desk), [live chat](https://www.g2.com/categories/live-chat), and [customer self-service](https://www.g2.com/categories/customer-self-service) capabilities to customer support and customer service teams. Help desk features include ticketing assignment and agent routing to the best subject matter expert (SME) to ensure high-quality, accurate, and quick responses to customer inquiries. In addition to creating tickets from customer emails and portals, these platforms include live chat functionality, allowing customer service representatives to engage with website visitors in real time.

Digital customer service platforms empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. These platforms may also incorporate features from [chatbot software](https://www.g2.com/categories/chatbots) and artificial intelligence (AI) to automate responses to frequently asked questions (FAQ) or assist customers with routine tasks.

To qualify for inclusion in the Digital Customer Service category, a product must:

- Organize external customer inquiries into tickets for support agents
- Provide instant messaging capabilities between customer service representatives and website visitors
- Provide information and assist customers in completing common tasks without human interaction
- Provide 24-hour support to customers seeking assistance
- Be included in the help desk, customer self-service, and live chat categories

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image")](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service...](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[4.4/5(7,358)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | Omnichannel case resolution with Salesforce-native AI | "The Evolution of Service: Bridging the Gap Between Data and Action." |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image")](https://www.g2.com/products/zoho-desk/reviews)[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)[4.4/5(7,912)](https://www.g2.com/products/zoho-desk/reviews) | Omnichannel ticketing with Zoho-ecosystem automation | "Zoho Desk Streamlines Multichannel Support with Strong Automation and Analytics" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image")](https://www.g2.com/products/zendesk-for-customer-service/reviews)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)[4.3/5(7,061)](https://www.g2.com/products/zendesk-for-customer-service/reviews) | Omnichannel ticketing with unified agent workspace | "Power users started answering questions faster than our own agents could" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-customer-service-management.jpg "Product Avatar Image")](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ServiceNow Customer Service...](https://www.g2.com/products/servicenow-customer-service-management/reviews)[4.4/5(495)](https://www.g2.com/products/servicenow-customer-service-management/reviews) | Cross-functional case resolution with connected workflows | "Facilitate Problem Management with Detailed Ticketing" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")](https://www.g2.com/products/freshdesk/reviews)[Freshdesk](https://www.g2.com/products/freshdesk/reviews)[4.4/5(3,770)](https://www.g2.com/products/freshdesk/reviews) | Multichannel ticket routing with automation workflows | "A Feature-Rich Platform for Managing Customer Service" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-service-hub/reviews)[Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)[4.4/5(2,924)](https://www.g2.com/products/hubspot-service-hub/reviews) | HubSpot-native omnichannel ticketing and CRM visibility | "All Contact Info in One Place, Plus Helpful Breeze AI" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image")](https://www.g2.com/products/fin/reviews)[Fin](https://www.g2.com/products/fin/reviews)[4.5/5(3,911)](https://www.g2.com/products/fin/reviews) | Knowledge-base-grounded Tier-1 ticket deflection | "Intercom Fin: Best-in-Class Chatbot with Smooth UX and Powerful Integrations" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image")](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews)[4.4/5(2,599)](https://www.g2.com/products/talkdesk/reviews) | AI-assisted omnichannel contact center with CRM-native routing | "Omnichannel Support, Data Driven AI, Full of Capabilities" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringcx.png "Product Avatar Image")](https://www.g2.com/products/ringcx/reviews)[RingCX](https://www.g2.com/products/ringcx/reviews)[4.4/5(103)](https://www.g2.com/products/ringcx/reviews) | Omnichannel contact center with unified reporting | "Compliant call is not optional for us" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7b75bf46a8043c2dbf135c4e9ea384cd/glia.png "Product Avatar Image")](https://www.g2.com/products/glia/reviews)[Glia](https://www.g2.com/products/glia/reviews)[4.8/5(88)](https://www.g2.com/products/glia/reviews) | Omnichannel member engagement with AI-human handoff | "Innovative AI and ROI-Focused Support at a Reasonable Price" |

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