I've used Maestro for one year and it's an accessible and easy to use platform that takes you to every function smoothly. What I like the most is that you guys are always open to receive comments and impressions from the users.
I had the opportunity to test a new recent recording function with Zendesk and Maestro where I had to download a plugin and record my screen while solving some tickets.
We were prevented that the computer could perform slowly when recording but it worked great and I did not have any issue.
I must say that I didn't have enough information at the beginning to use the new function so I had to try it and see how it went. I would have preferred to have a wider explanation and more details in the "Learn more" button but it worked well in the end.
Since I wasn't sure how to use it, I just decided to refresh Zendesk and then a pop-up appeared to start recording (but that was something I didn't know, I think I was lucky).
As a suggestion, more clear instructions on this specific function would be great for newbies like me.
The initial tour that the platform provides is also very helpful and a great way to learn how to use it. Review collected by and hosted on G2.com.