--- title: Playvox WFM Reviews meta_title: 'Playvox WFM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 129 reviews by the users' company size, role or industry to find out how Playvox WFM works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 129 scale: '5' date_modified: '2026-07-07' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Playvox WFM Reviews **Vendor:** Playvox **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 129 ## About Playvox WFM Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staff allocation, supports shift swaps and time-off requests, and enhances employee engagement. Its interactive dashboard focuses on key KPIs like shrinkage and service levels. Designed for digital, omnichannel contact centers, Playvox WFM handles complex interactions and concurrent work for chat, email, and social media. Its intuitive design simplifies workforce management, allowing quick training and improved customer experiences. ## Playvox WFM Pros & Cons **What users like:** - Users find Playvox WFM to have **exceptional ease of use** , simplifying team management and scheduling effortlessly. (10 reviews) - Users appreciate the **easy scheduling** of Playvox WFM, simplifying team management and reducing stress for a smoother workflow. (10 reviews) - Users appreciate the **easy scheduling** features of Playvox WFM, greatly reducing management stress and enhancing organization. (9 reviews) - Users value the **efficiency** of Playvox WFM, simplifying team management and enhancing organization effortlessly. (7 reviews) - Users value the **time management** features of Playvox WFM, ensuring they stay on schedule effortlessly. (6 reviews) - Time-saving (5 reviews) - Communication (4 reviews) - Users praise the **intuitive interface** of Playvox WFM, making schedule management seamless and stress-free. (4 reviews) - Shift Management (4 reviews) - Time Tracking (4 reviews) **What users dislike:** - Users report **missing key features** in Playvox WFM, leading to frustration with scheduling and adherence discrepancies. (4 reviews) - Users express frustration over the **limited features** of Playvox WFM, impacting their scheduling and reporting capabilities. (3 reviews) - Users face **display issues** with calendar view options and unsupported icons/images, impacting their overall experience. (2 reviews) - Users face **inefficient reporting** with Playvox WFM, experiencing slow performance and inconsistent data retrieval. (2 reviews) - Users find the **poor interface design** of Playvox WFM to be challenging, detracting from an otherwise fine experience. (2 reviews) - Poor Reporting (2 reviews) - Users face **scheduling issues** with Playvox WFM, struggling to load schedules and navigate the leave options efficiently. (2 reviews) - Users experience **slow loading times** with Playvox WFM, often needing multiple refreshes for schedules to appear. (2 reviews) - Calendar Issues (1 reviews) - Call Issues (1 reviews) ## Playvox WFM Reviews ### 1. Efficient and Intuitive, But Needs Performance and Feature Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Tommy C. | Customer Care Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Playvox WFM?** The upsides of Playvox WFM (Workforce Management) include enhanced efficiency through AI-driven forecasting & automation, reducing manual work and costs, while boosting agent experience with self-service tools (shift swaps, schedule visibility) and real-time visibility for managers across omnichannel interactions, leading to better performance, data-driven decisions, and improved customer service. Its intuitive design simplifies adoption, making it easier to manage complex back-office and contact center operations. **What do you dislike about Playvox WFM?** Downsides of Playvox WFM often cited by users include slow loading/performance, issues with manual refreshing for schedule updates (leading to adherence problems), missing key features like direct shift swaps or robust peer-comparison, inconsistent data/reporting (e.g., default timeframes), and limited mobile functionality, despite its ease of use for some tasks like QA. Integration hurdles with platforms like Five9 and general customization limitations also arise, with reports of slow support for complex needs. **What problems is Playvox WFM solving and how is that benefiting you?** Playvox WFM (Workforce Management) benefits include reducing costs through AI-driven, automated forecasting and scheduling, improving service levels by ensuring the right agents are available, and boosting agent engagement with self-service options and real-time visibility, all within a unified platform for omnichannel environments. It transforms complex planning from spreadsheets into an efficient, integrated workflow, providing real-time insights for better decision-making and adaptability. ### 2. Effortless Team Management, Smooth Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Felipe B. **Reviewed Date:** January 18, 2026 **What do you like best about Playvox WFM?** I love how Playvox WFM makes managing the team so much easier. The scheduling, performance tracking, and reports are all clear and simple, which helps me keep everything organized without constantly stressing over the details. It takes the stress out of managing our team by helping me avoid scheduling headaches, keeping track of everyone's performance, and ensuring we’re never short-staffed. This gives me peace of mind and keeps things running smoothly. The setup was pretty easy too, as the guides and support made getting schedules, performance tracking, and reports up and running simple, and while it took a bit of time to tailor everything for our team, it was smooth and manageable overall. **What do you dislike about Playvox WFM?** One thing I’ve noticed about Playvox WFM is that a few features can feel a bit tricky at first, and pulling certain reports takes a little extra time. Making it more intuitive and easier to navigate would really help. **What problems is Playvox WFM solving and how is that benefiting you?** I use Playvox WFM to manage our team effortlessly. It helps with scheduling shifts, tracking performance, and ensuring we have the right coverage, reducing stress and ensuring smooth operations. ### 3. Great reporting and time tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto L. | Customer Support Advocate, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Playvox WFM?** It’s ease of use and incredible reporting toold **What do you dislike about Playvox WFM?** The integration with other tools is not always fast. I’d love to use it separately from my CRM tool. **What problems is Playvox WFM solving and how is that benefiting you?** Time and productivity tracking ### 4. Exceptionally user-friendly Schedule app/tool **Rating:** 5.0/5.0 stars **Reviewed by:** Josavina S. | Customer Experience Specialist and Processing Team, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Playvox WFM?** I wanted to share my thoughts on the Playvox designed to help us manage our schedules effectively. Overall, I find it to be incredibly user-friendly! The intuitive interface makes it easy to navigate and set up our schedule without any confusion. We appreciate the clear layout and accessibility of features, which saves us time and reduces stress. One of the standout features for me is that you can Pin it on your Tab bar and can easily find it without any hassle! It helps me stay on top of tasks and appointments, ensuring nothing slips through the cracks. Thank you for creating such a helpful tool for all of us! **What do you dislike about Playvox WFM?** Well nothing major as all apps and tools has some hiccups which is solvable in just a span of time. There's always room for improvement and can't wait to see more of exciting update from the Playvox! **What problems is Playvox WFM solving and how is that benefiting you?** Efficiency in Scheduling, Real-Time Analytics and Employee management. It helps us a lot by managing our daily task organise and allows us to perform better. **Official Response from Donna Lightfoot:** > Hi Josavina, Thank you for your review and sharing your appreciation of Playvox! ### 5. A great solution that runs smoothly and quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa M. | Customer Support Representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Playvox WFM?** I love how easy it is to quickly view my daily schedule, and updates in my daily routine for the day, as well as requests on my shifts or OT. Honeslty my daily use of Playvox makes a huge difference in how easily I can stay on top of my day. They're also fast to respond or send me updates if needed and I it fits right in with my other apps for the workday well. **What do you dislike about Playvox WFM?** I have no complaints about the software at this time. **What problems is Playvox WFM solving and how is that benefiting you?** Its solving my issue of quickly being able to view my ever changing daily routine at my work, as well as saves me a lot of time in matters like: requesting time off, applying for overtime, making requests on my future schedules, and more. It's made a good impact. **Official Response from Donna Lightfoot:** > Hi Alyssa, Thank you for your review and sharing your appreciation of Playvox! ### 6. It is a great tool that keeps me aware of my performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Isaias H. | WFM Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Playvox WFM?** Playvox is amazing when it come to managing my schedule and tracking my activities properly, also pretty intuitive in regards to final user experience. Deploying the tool is very comprehensive and flexible, making changes is very easy and the learning curve is very short specially if you deal with the tool everyday as I do. It integrates effortlessly to most CRM tools in the market and support will be there to provide you a helping hand any time you need them. **What do you dislike about Playvox WFM?** Is not that I don't like, I think this could be improvde, the mobile platform doesn't have all the feautes foung in the desktop version. It is understandble, but I would definately be more impressed if I could be able to do all my work if I don't have my PC/Laptop at hand. **What problems is Playvox WFM solving and how is that benefiting you?** Full integration of the mobile plarform is what I believe is lacking right now. **Official Response from Donna Lightfoot:** > Hi Isaias, Thank you for your review and sharing your appreciation of Playvox! ### 7. Easy and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy S. | Customer Support Staff Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Playvox WFM?** I like how organized it is since I'm able to quickly determine what I need to do during the day using the color guidance, also I like the fact every slot is divided appropriately for me to know is every segment about, e.g: Project time, Frontline, Meetings, etc **What do you dislike about Playvox WFM?** Sometimes it doesn't load the schedule and need to refresh the page about 2/3 times for items to show, also, when using the 'My Leave' option it's hard to go back to the schedule without getting a blank schedule **What problems is Playvox WFM solving and how is that benefiting you?** At least and as far that I know, by quickly understanding my schedule, I'm able to organize my day with my internal teams and outsider clients **Official Response from Donna Lightfoot:** > Hi Tracy, Thank you for your review and sharing your appreciation of Playvox! ### 8. 5 Star review! **Rating:** 5.0/5.0 stars **Reviewed by:** Ionnie D. | Customer Service Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Playvox WFM?** I get reminders for my schedules eg. breaks, lunch, meetings. These are super helpful! I love how easy it is to apply for leaves and the alerts showing who's not in It also super convinient that I get to see my weekly oraster, that way I'm able to plan myslef for the week beforehand. **What do you dislike about Playvox WFM?** Nothing that I can think of! . **What problems is Playvox WFM solving and how is that benefiting you?** Disorganozation- Given that my schedule is available a week prior, I have less instances of disorganozation as I already have an idea of what to expect for the week beforehand Out of adherance- The 5 minute reminder pop up is super helpful as it keep me in adherance on matters where I should be and what I should be doing **Official Response from Donna Lightfoot:** > HI Ionnie, Thank you for your review and sharing your appreciation of Playvox! ### 9. It is good but I would like for it to be further integrated into other tracking systems. **Rating:** 3.5/5.0 stars **Reviewed by:** Liron T. | Client Success Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Playvox WFM?** Good tracking data for management, but if the tracking data went off what we are actually calling with (ZenDesk) it would be far more accurate as there have been many instances where I logged into ZenDesk (because its the system I need practically) and forgot to log into Playvox, **What do you dislike about Playvox WFM?** As an IntouchCX agent working for Wealthsimple we need to sign into three different softwares every time we sign in to denote whether we are on call or not. I feel like there is a better way to integrate it into the particular tools we use, those being ZenDesk and our time tracking software for payroll, Superpunch. I think a functionality should be offered where you can click one button and be signed into all three platforms **What problems is Playvox WFM solving and how is that benefiting you?** Not really solving anything on agent's end but for data tracking purposes of management it can be beneficial **Official Response from Donna Lightfoot:** > Hi Liron, Thank you for your review and feedback on Playvox! ### 10. A great tool to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Corey R. | Consumer care specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Playvox WFM?** The best part about playvox is the accessablitly. Its very easy to use and follow along. They make very east to navigate to where I need to get to. I use it on a daily basis and checking it multiple time throughout my day. Playvox helps keep me organized with my scheduling and helps me make any adjustments I need through out day with meetings. **What do you dislike about Playvox WFM?** The only down side to playvox is sometimes is wont be updated, so it presents a bit of inaccuracy to my schdeule, which makes is a bit hard to follow. **What problems is Playvox WFM solving and how is that benefiting you?** The updating issue with schedeuling, it has gotten much better after a few updates and tweaks. **Official Response from Donna Lightfoot:** > Hi Corey, Thank you for your review and sharing your appreciation of Playvox! ### 11. Satisfied hour information **Rating:** 5.0/5.0 stars **Reviewed by:** Cinthia C. | Bilingual Agent for Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Playvox WFM?** What I believe I like more about Playvox is that it tells you the exact time you go to break and lunch and doesn't miss a minute **What do you dislike about Playvox WFM?** That sometimes when I'm in a call it doesn't change the time of lunch and break **What problems is Playvox WFM solving and how is that benefiting you?** It is solving the hours you spend online and it benefits me by telling me the exact hours of my schedule **Official Response from Donna Lightfoot:** > Hi Cinthia, Thank you for your review and sharing your appreciation of Playvox! ### 12. Playvox is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad M. | Customer support agent, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Playvox WFM?** What I like most about Playvox is its simplicity. **What do you dislike about Playvox WFM?** I don't see any negative options at it so no **What problems is Playvox WFM solving and how is that benefiting you?** Playvox WFM addresses several key issues, such as optimizing workforce scheduling, improving resource allocation, and enhancing overall productivity. By streamlining these processes, it helps ensure that the right people are in the right roles at the right times. This leads to more efficient operations, reduced downtime, and improved employee satisfaction. Ultimately, these benefits translate into better service delivery and higher customer satisfaction for us. **Official Response from Donna Lightfoot:** > Hi Muhammad, Thank you for your review and sharing your appreciation of Playvox! ### 13. Playvox Review. **Rating:** 5.0/5.0 stars **Reviewed by:** tyanna l. | Customer service rep., Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Playvox WFM?** It helps me remeber the times and breaks that have through out the day so i check it multiple times while working through out the day! **What do you dislike about Playvox WFM?** Its in military time but i still undestand the times. **What problems is Playvox WFM solving and how is that benefiting you?** My playvox is letting me know what my schedule is and allowing me to put in overtime. check my scores etc. **Official Response from Donna Lightfoot:** > Hi Tyanna, Thank you for your review and sharing your appreciation of Playvox! ### 14. A very practical and easy tool to keep up with your schedule **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro W. | Customer service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Playvox WFM?** that is a very useful tool to keep up with your schedules and timings **What do you dislike about Playvox WFM?** Everything is great on this application. **What problems is Playvox WFM solving and how is that benefiting you?** Is solving the way I manage my schedule because I am able to see with a head of time when my next break, lunch or if any schedule changes it lets me know with ahead of time. **Official Response from Donna Lightfoot:** > Hi Alejandro, Thank you for your review and sharing your appreciation of Playvox! ### 15. Playvox WFM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Playvox WFM?** Playvox allows me to see many details that pertain to my personal growth for my position. It helps me view my occupancy rate on a daily basis as well as my adherence to the schedule. Playvox also makes putting in for PTO or vacation so much simplier for not only myself but for managers to approve as well. **What do you dislike about Playvox WFM?** The Punctuality Summary does not match our actual punch system. Showing punctuality is lower than actual punching in/out times **What problems is Playvox WFM solving and how is that benefiting you?** Able to pinpoint what ques are needed to be covered and assigning employees to the correct ques **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 16. Insightful & user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sphesihle S. | Customer Service Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Playvox WFM?** It has multiple ways of demostrating and analysing your performance metrics, insightful and helps you keep track of your time for betterment of my time management during work hours. **What do you dislike about Playvox WFM?** Mine looks like it has issues with icons, images etc, its like the format of the images/icons is not supported or somewhere along those lines, but either than that everything is perfectly fine. **What problems is Playvox WFM solving and how is that benefiting you?** To be inline with your schedule and avoid exceeding, it improves my time management at work for acceptable productivety. **Official Response from Donna Lightfoot:** > Hi Sphesihle, Thank you for your review and sharing your appreciation of Plavyox! ### 17. Very Accessible **Rating:** 5.0/5.0 stars **Reviewed by:** alfred h. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Playvox WFM?** I love how Playvox keeps up with my schedule. It's very useful, when I forgot about my break and lunch times. **What do you dislike about Playvox WFM?** There's no dislikeable features about Playvox. **What problems is Playvox WFM solving and how is that benefiting you?** It provides us with our scheduled. So it's very helpful with reminding us with break and lunch hours. **Official Response from Donna Lightfoot:** > Hi Alfred, Thank you for your review and sharing your appreciation of Playvox! ### 18. Love this new and great platform, really easy to use!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeamilie T. | Customer Service Rep ll, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Playvox WFM?** Is really easy to use, you can see your schedule, your activities for the day, request Vacations/Sick /LOW time.I also love that it allows you to see who will be out during the week, as it allows you to prepare for your work shift. And if your schedule change for some reason, It will let you know by email so you are aware of the changes. **What do you dislike about Playvox WFM?** At this time, I have no issues or bad comments about the platform. **What problems is Playvox WFM solving and how is that benefiting you?** I haven't had any issues yet, but the times I have sent a request to leave, I get notifications of updates fairly quickly. **Official Response from Donna Lightfoot:** > Hi Jeamilie, Thank you for your review and sharing your appreciation of Playvox! ### 19. Playvox **Rating:** 4.5/5.0 stars **Reviewed by:** Frances Janine A. | Customer Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Playvox WFM?** I like the feature that it shows your productivity in a day and you will see your colleagues' shift. **What do you dislike about Playvox WFM?** What I don't like is sometimes, it doesn't sync with the tickets worked on. **What problems is Playvox WFM solving and how is that benefiting you?** The rostering and the availability of agents can be seen and it helps weighing how many person should be working on a specific day and time. **Official Response from Donna Lightfoot:** > Hi Frances, Thank you for your review and sharing your appreciation of Playvox! ### 20. Overall A solid experience with PlayVox **Rating:** 4.5/5.0 stars **Reviewed by:** Anonno I. | Client Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Playvox WFM?** It's pretty user-friendly and easy to learn when using it for the 1st time. **What do you dislike about Playvox WFM?** I don't like not being able to view my calendar in different ways, like vertically or change the time a to standard 12 hour format. **What problems is Playvox WFM solving and how is that benefiting you?** Allows us to plan for ticket volume and demand! **Official Response from Donna Lightfoot:** > Hi Anonno, Thank you for your review and sharing your appreciation of Playvox! ### 21. A great WFM software that could still be improved **Rating:** 4.5/5.0 stars **Reviewed by:** Mehdi J. | Workforce Management Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Playvox WFM?** I use Playvox everyday as i'm the part of the WFM as a scheduler, is it easy to use once you get the hang of it, and the sections break down makes it easy to make configurations, like the user templates, roster, shift templates etc. **What do you dislike about Playvox WFM?** Some features could be improved, like the schedule event feature. **What problems is Playvox WFM solving and how is that benefiting you?** I'm able to check the actual adherence versus the rostered tasks which is very helpful. **Official Response from Donna Lightfoot:** > Hi Mehdi, Thank you for your review and sharing your appreciation of Playvox ### 22. I love playvox it is so easy to read and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Janiece B. | Customer care representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Playvox WFM?** I can access my schedule weeks ahead, it shows me my hours, overtime and alot of other things **What do you dislike about Playvox WFM?** I love everything about it, it makes things alot easier for me **What problems is Playvox WFM solving and how is that benefiting you?** Knowing my schedule ahead of time and so i can know when to request off **Official Response from Donna Lightfoot:** > Hi Janiece, Thank you for your review and sharing your appreciation of Playvox! ### 23. I think is a good tool to follow the schedule **Rating:** 5.0/5.0 stars **Reviewed by:** omar v. | customer care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Playvox WFM?** that it help me to follow my shedule with no problem and make me be on time is a Ese of use **What do you dislike about Playvox WFM?** nothing at all since is a very good tool **What problems is Playvox WFM solving and how is that benefiting you?** make be on time during my jurnay **Official Response from Donna Lightfoot:** > Hi Omar, Thank you for your review and sharing your appreciation of Playvox! ### 24. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey H. | Customer Service Rep. II, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Playvox WFM?** I'll be using Playvox everyday. I love how everything is broken down into sections and it's easy to see and find what I need! It's easy to submit time off and to veiw the scheduel. The color code is is also easy to follow for the scheduel I have. If I don't know something I can just click on the help icon for assistance. There's a search box and I can browse by product area if I need to. The preferences are also easy to change. **What do you dislike about Playvox WFM?** I don't have any dislikes about Playvox. **What problems is Playvox WFM solving and how is that benefiting you?** Playvox is easier to see the scheduel and submit the approperiate time off I need. **Official Response from Donna Lightfoot:** > Hi Kelsey, Thank you for your review and sharing your appreciation of Playvox! ### 25. Automation making life easy **Rating:** 5.0/5.0 stars **Reviewed by:** Prakhar S. | Insurance consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Playvox WFM?** While working from home it's really easy to monitor the que and act as per requirement, It also helps me to be on top of my roster and any realtime changes made to it as per requirements. Instead of going through chats I can just check all of my scheduling at one place. **What do you dislike about Playvox WFM?** It still does not allow you to apply for leaves and update timesheet yet **What problems is Playvox WFM solving and how is that benefiting you?** It updates the roster for schedule for you and sends an email if someone had updated it for you. You can just see time put in for other activities and even track your adherence to schedule every day real time. **Official Response from Donna Lightfoot:** > Hi Prakhar, Thank you for your review and sharing your appreciation of Playvox! ### 26. Very accurate and professional **Rating:** 5.0/5.0 stars **Reviewed by:** christine r. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Playvox WFM?** Keeps me up to date with my schedule.... **What do you dislike about Playvox WFM?** Nothing at the moment. I think it is a very good. **What problems is Playvox WFM solving and how is that benefiting you?** Benefits me by having an area I locate everything. **Official Response from Donna Lightfoot:** > Hi Christine, Thank you for your review and sharing your appreciation of Playvox! ### 27. It is an easy-to-use tool and clearly shows the information you need. **Rating:** 5.0/5.0 stars **Reviewed by:** kevin m. | customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Playvox WFM?** It is an easy-to-use tool and the way it shows the information. **What do you dislike about Playvox WFM?** Nothing, it's fine as it is, There is nothing to improve. **What problems is Playvox WFM solving and how is that benefiting you?** It helps me realize if there is a change in my schedule and also that helps me follow my schedule without having any problems. **Official Response from Donna Lightfoot:** > Hi Kevin, Thank you for your review and sharing your appreciation of Playvox! ### 28. Playvox review **Rating:** 5.0/5.0 stars **Reviewed by:** Shahzad S. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Playvox WFM?** 3rd party integrations with talk desk is great. **What do you dislike about Playvox WFM?** They dont have a mobile app and it is , hard to sync with Google **What problems is Playvox WFM solving and how is that benefiting you?** Time tracking, scheduling. **Official Response from Donna Lightfoot:** > Hi Shahzad, Thank you for your review and sharing your appreciation of Playvox! ### 29. My experience was great **Rating:** 5.0/5.0 stars **Reviewed by:** Julio A. | Customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Playvox WFM?** It keeps me updated on my schedule in timing wile i work. **What do you dislike about Playvox WFM?** everything is good with playbox, and excelent agenda keeper **What problems is Playvox WFM solving and how is that benefiting you?** timing with my breaks and lunch **Official Response from Donna Lightfoot:** > Hi Julio, Thank you for your review and sharing your appreciation of Playvox! ### 30. User friendly and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Marco G. | Customer Service Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Playvox WFM?** Keep my schedule on top, without worring about alarms. **What do you dislike about Playvox WFM?** Could be more colorful or visual atractive **What problems is Playvox WFM solving and how is that benefiting you?** Adherence and help me get my bonus on top **Official Response from Donna Lightfoot:** > Hi Marco, Thank you for your review and sharing your appreciation of Playvox! ### 31. Absolute necessity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Playvox WFM?** I completely rely on Playvox to keep my adherance. I can look and see exactly how long I have until each break and how far out of adherance I am at any time. I log into this as soon as I start opening my programs every shift. **What do you dislike about Playvox WFM?** I am not able to see how much PTO I have in my Playvox. **What problems is Playvox WFM solving and how is that benefiting you?** I am not sure. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 32. My experience has been seamless **Rating:** 4.0/5.0 stars **Reviewed by:** Justin C. | Exam proctor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Playvox WFM?** It is clearer and easier to navigate in terms of checking your schedules, shifts, leave requests etc. It even advises when someone is not on shift in your team. **What do you dislike about Playvox WFM?** There is currently no downsides for me regarding playvox as the system is easy to operate. **What problems is Playvox WFM solving and how is that benefiting you?** Easy to view schedules and break times. **Official Response from Donna Lightfoot:** > Hi Justin, Thank you for your review and sharing your appreciation of Playvox! ### 33. Playbox has been really useful to be aware of my responsibilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Playvox WFM?** The best of Playbox for me is that I get reported if my requestes were approved, like vacation time, VTOs, among some other's, so that gives me a relief that will not have any problems with my paycheck because everything has been reported properly. Also the tool is really simple and easy to use, very intuitive. The implementation of important information can be interpretated properly. I have to use it on my daily basis to keep track of my work and if something is wrong, the support team will fix it and the information will be integrated and reflected on my end. **What do you dislike about Playvox WFM?** The only thing I don't like, is that, at least from my end, if I want to review all my schedules on the overview page, I have to scrolldown all the way if I want to see my schedule for next few days. **What problems is Playvox WFM solving and how is that benefiting you?** When migrating to other systems, salesforce is reporting the same auxiliaries regardless the system I'm using to keep track of my metrics, adherence, aht, etc. **Official Response from Donna Lightfoot:** > Hi, Thank you for your review and sharing your appreciation of Playvox! ### 34. Too good **Rating:** 5.0/5.0 stars **Reviewed by:** Vidhya S. | customer support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Playvox WFM?** Able to check our status, break schedules, team members availability and attendance, it is too good **What do you dislike about Playvox WFM?** Nothing for now, everything is good for now, **What problems is Playvox WFM solving and how is that benefiting you?** It is helpfull to check our schedules **Official Response from Donna Lightfoot:** > Hi Vidhya, Thank you for your review and sharing your appreciation of Playvox! ### 35. Ease of use, nagivation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Playvox WFM?** It was smooth sailing once I got everything figured out. It's easy to nagivate and see everthing. I use it everyday with my work. **What do you dislike about Playvox WFM?** I honeslty don't have any dislikes about Playvox. **What problems is Playvox WFM solving and how is that benefiting you?** I'm not sure how to answer that. Other than knowing my work day i guess, it's helping in a lot of ways. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 36. very easy to use and understand. **Rating:** 5.0/5.0 stars **Reviewed by:** Ruby G. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Playvox WFM?** keeping track of my work schdule and the ease to put in shift swaps **What do you dislike about Playvox WFM?** nothing at all. I think it's very eay to navigate. **What problems is Playvox WFM solving and how is that benefiting you?** my time managment **Official Response from Donna Lightfoot:** > Hi Ruby, Thank you for your review and sharing your appreciation of Playvox! ### 37. Great system **Rating:** 5.0/5.0 stars **Reviewed by:** Shamarke A. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Playvox WFM?** How I can look at my work metrics daily, **What do you dislike about Playvox WFM?** My work metrics are only visible on a day to day basis. **What problems is Playvox WFM solving and how is that benefiting you?** Ensuring my schedule adherence. **Official Response from Donna Lightfoot:** > Hi Shamarke, Thank you for your review and sharing your appreciation of Plavyox! ### 38. Easy to keep track of my metrics **Rating:** 4.0/5.0 stars **Reviewed by:** Maggie R. | Customer Experience Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Playvox WFM?** Seeing my schedule for the week ahead laid out so I can plan my tasks accordingly. There are so many features to help me keep track of my individual metrics, it makes metrics easy to understand. **What do you dislike about Playvox WFM?** I don't dislike anything, everything is super user-friendly. **What problems is Playvox WFM solving and how is that benefiting you?** It allows me to see who is available on my team, and who will be out giving me a better idea of the work load for the day, and week. **Official Response from Donna Lightfoot:** > Hi Maggie, Thank you for your review and sharing your appreciation of Playvox! ### 39. VERY EASY AND COVENIENT TO USE **Rating:** 5.0/5.0 stars **Reviewed by:** George A. | CUSTOMER EXPERIENCE ASSOCIATE, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Playvox WFM?** SEEING YOUR SCHEDULE AND AVAILABLE TIME OFF EASILY **What do you dislike about Playvox WFM?** COULD HAVE A BETTER USER INTERFACE BUT OVERALL IT'S NOT BAD **What problems is Playvox WFM solving and how is that benefiting you?** THE RISK OF HAVING TIME OFF DENIED DUE TO AVAILIBILITY IS GONE **Official Response from Donna Lightfoot:** > Hi George, Thank you for your review and sharing your appreciation of Playvox! ### 40. Great layout to clearly show my tasks for the day! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Playvox WFM?** I love how there are not many errors or issues with the Playvox. I also love how clearly it shows the tasks I need to take care of each day for work. If my scheduele needs to be updated, it is easy and fast for my managment to complete. **What do you dislike about Playvox WFM?** The only recomendation I have is to make the integartion of showing our handle and occupancy rates update quicker. I tend to see some lagging in the update after I have comeplted a task, but it does appear shortly after. **What problems is Playvox WFM solving and how is that benefiting you?** I'll be honest, I don't hanlde any of the "problem solving" if errors occur so I am unsure there, that is done by management. The great thing is I hardly ever have issues with my Playvox scheduel so that makes me happy. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 41. PlayVox help us get ahead of schedules and stay productive! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Playvox WFM?** You can switch shifts quickly. It sends us a notification 5 minutes prior to we have to switch shifts. Wonderful! **What do you dislike about Playvox WFM?** The Google Calendar integration doesn't work really well. **What problems is Playvox WFM solving and how is that benefiting you?** - Scheduling is very efficient. - Forecasting is very accurate. - Real-time Management is live and helpful. - It makes us as employees more satisfied. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 42. Playvox is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Rina L. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Playvox WFM?** It is easy to use, beginner friendly since you don't need a lot of process to request for a swap or to view your schedule. **What do you dislike about Playvox WFM?** For me, there is no downside on using it. **What problems is Playvox WFM solving and how is that benefiting you?** It helps us go view our schedule and roster easily without waiting for our support to post it. Also, it can track our real time occupancy. **Official Response from Donna Lightfoot:** > Hi Rina, Thank you for your review and sharing your appreciation of Plavyox! ### 43. Pretty great time resource! **Rating:** 4.0/5.0 stars **Reviewed by:** Alex B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Playvox WFM?** I love the ease of clocking in and out for shifts, submitting time off requests, as well as the active time counter to let you know how long you've been in each task. **What do you dislike about Playvox WFM?** Some bugs with linking to other systems such as Talkdesk. Doesn't always communicate shift changes and sometimes has to be manually entered/adjusted. **What problems is Playvox WFM solving and how is that benefiting you?** Allows me to keep track of my time in each task every day and helps me to stay on track. Love the reminder system 5 minutes before a break! I would miss many breaks if it weren't for this. **Official Response from Donna Lightfoot:** > Hi Alex, Thank you for your review and sharing your appreciation of Plavyox! ### 44. You're built in secretary **Rating:** 4.5/5.0 stars **Reviewed by:** Audrey G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Playvox WFM?** PlayVox has been working for me like a digital secretary! I know where I need to be, what I need to be doing, and what at what time. I love that I can see a detailed schedule with a week in advance! **What do you dislike about Playvox WFM?** I would like to see PlayVox use a 12-hour clock rather than a 24-hour clock for continuity purposes with other technologies. It is on the rare side that a person uses a 24-hour clock, so seeing your schedule on a 24-hour timeline versus everything else that's on a 12-hour clock is a little too much math for in-the-moment fast planning/adjustments. **What problems is Playvox WFM solving and how is that benefiting you?** PlayVox is helping flex agents in and out of different contact channels based on the volume of the channel, this is greatly helping queue management. **Official Response from Donna Lightfoot:** > Hi Audrey, Thank you for your review and sharing your appreciation of Playvox! ### 45. playvox is very good to use **Rating:** 5.0/5.0 stars **Reviewed by:** precious c. | csr, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Playvox WFM?** the easy access to overtime, and the access to schedule **What do you dislike about Playvox WFM?** no complaints on the use of playvox at all **What problems is Playvox WFM solving and how is that benefiting you?** it shows access to every schedule **Official Response from Donna Lightfoot:** > Hi Precious, Thank you for your review and sharing your appreciation of Playvox! ### 46. Playvox makes my work life 10x easier **Rating:** 5.0/5.0 stars **Reviewed by:** Erica A. | Customer Experience advocate, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Playvox WFM?** I love that I have the ability to review my own stats, check my schedule, swap days, pick up shifts, and request time. **What do you dislike about Playvox WFM?** I think my occupancy is not fully grasping what I do on a day-to-day basis like escalation tickets. But Overall I think everything else is great. **What problems is Playvox WFM solving and how is that benefiting you?** They are solving occupancy issues for us working from home. That's benefitting me because I'm able to be productive at work and make sure my manager is aware of it as well. **Official Response from Donna Lightfoot:** > Hi Erica, Thank you for your review and sharing your appreciation of Playvox! ### 47. Functional **Rating:** 4.5/5.0 stars **Reviewed by:** Jenifa A. | Contact Center agent, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Playvox WFM?** How semaless the process is to see your schedule for the week, month and day. **What do you dislike about Playvox WFM?** At times scheduling time off can be a bit of a hassle. **What problems is Playvox WFM solving and how is that benefiting you?** Scheduling my time at work. Applying for leave. **Official Response from Donna Lightfoot:** > Hi Jenifa, Thank you for your review and sharing your appreciation of Playvox! ### 48. Scheduling and Adherence **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna T. | Customer Support II, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Playvox WFM?** I like how the adherece feature will help keep you on track with your schedule throughout your shift. **What do you dislike about Playvox WFM?** honestly I don't havee or see any down sides. I've used Plyvix with a previous employer and am very familiar with the program. I love using it! **What problems is Playvox WFM solving and how is that benefiting you?** helping to keep me in adherence throughout my shift daily. **Official Response from Donna Lightfoot:** > Hi Brianna, Thank you for your review and sharing your appreciation of Playvox! ### 49. Playvox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Playvox WFM?** up to date and fast and never have trouble getting in **What do you dislike about Playvox WFM?** nothing it always works good no issues.. **What problems is Playvox WFM solving and how is that benefiting you?** It shows me everyday updated schedule. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 50. Playvox: Immediate feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas luis F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Playvox WFM?** Playvox is a simple interface that allows you to keep track of your progress, evaluations and interactions with the team, allowing you to accomplish your tasks with only one click in most situations. **What do you dislike about Playvox WFM?** In a personal matter, I think the rankings and Karma score should have more attributes, allowing you to earn more badges in less time. **What problems is Playvox WFM solving and how is that benefiting you?** Playvox makes quality evaluations way easier by keeping track of them and allowing evaluators to write notes about the results. **Official Response from Donna Lightfoot:** > Hi Tomas, Thank you for your review and sharing your appreciation of Playvox! ## Playvox WFM Discussions - [What is Playvox WFM used for?](https://www.g2.com/discussions/what-is-playvox-wfm-used-for) - [View Playvox WFM pricing details and edition comparison](https://www.g2.com/products/playvox-wfm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-09+15%3A18%3A06+-0500&secure%5Bsession_id%5D=de7a0c47-d3c9-4eb1-8701-1c612911dbce&secure%5Btoken%5D=2a9574bc3b7e1fdb2d01c730f1c1b17e431d01054466c897dd729e91de25be32&format=llm_user) ## Playvox WFM Integrations - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Playvox WFM Features **Platform Basics** - Reporting - Dashboard - Performance **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Content** - Automation - File Sharing - Content Library **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Platform** - Integration APIs - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Playvox WFM Alternatives - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) - 4.6/5.0 (180 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (421 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)