Pipedrive Reviews & Product Details

I like that Pipedrive is easy to use, especially for entering customer information. It's very important for me to use it and customize it for my own business. The open fields, which can be later categorized or recategorized, are very helpful. It's also great for sorting customers by price, product, stage, location, address, and category—making it easier to keep track of them. I find it very useful for determining how far along customers are in their sales journey, whether they're ready to buy now or need more time. Pipedrive helps us schedule services by setting calendar reminders, which is crucial for follow-ups. Additionally, I appreciate that it allows us to store and access customers' information, purchase history, and service history efficiently. Review collected by and hosted on G2.com.

We haven't explored features like custom calendars or AI responses because we want to keep things personalized for each customer's needs. Review collected by and hosted on G2.com.

What I like most about Pipedrive is how easy it is to use. The visual pipeline makes it straightforward to track deals and quickly see exactly where each opportunity stands. It keeps everything organized, rom follow-ups to client information,without ever feeling complicated or overwhelming. I also appreciate how it saves time by automating repetitive tasks, which allows the sales team to spend more time building relationships and closing deals. Review collected by and hosted on G2.com.

One thing I dislike about Pipedrive is that some useful features, like advanced reporting and certain automations, are only available in the higher-priced plans. It can also feel a bit limited for businesses that need more customization or built-in marketing tools. While it’s great for managing sales pipelines, companies looking for an all-in-one CRM may find it lacks some features compared to larger platforms. Review collected by and hosted on G2.com.

As the CRM Owner in my company, I use Pipedrive very intensively every day and am always impressed by the well-thought-out data logic and the structure of the system. It is fundamentally clear and intuitively designed and structured, making it very user-friendly. Clear sales funnels, straightforward analysis tools, and easy access to the linked elements of a deal are everything most sales employees need. Implementing Pipedrive into an existing team is therefore absolutely no problem.

However, if you delve deeper, wonderful opportunities for automating processes and structuring the data foundation reveal themselves, allowing you to keep a very close eye on and control the output of the sales team.

At any time when problems arise, they are addressed very quickly and easily - I have rarely had a conversation that did not help exactly where I was stuck. Review collected by and hosted on G2.com.

As easy as it is to implement Pipedrive into workflows in the sales team, it is sometimes difficult to establish good connections to other platforms and systems. It is definitely possible! The API support is great for individual solutions, but unfortunately, the native apps and integrations provided by Pipedrive often have limited capabilities here. Review collected by and hosted on G2.com.

This tool offers a clear, visual pipeline that genuinely improves my deal management. I’ve also had an excellent experience with customer service. The workflow automation is helpful, and the data import process feels seamless. Overall, it’s easy to use, with an intuitive user interface. There are ample integration options, it’s customizable to my needs, and it includes strong reporting capabilities. Review collected by and hosted on G2.com.

It can be difficult at times to customize the platform to accommodate a client’s sales process needs. It also isn’t built for full customer lifecycle management. Review collected by and hosted on G2.com.

I love this platform for its user friendly interface. This platform enhances productivity by making the platform relatively simple. I also love the ability of this platform to integrate with much needed google platform. This greatly enhances the robustness of this platform. The capability of this platform to import data is really useful which allows continuity of the task effectively. The ability of this platform to pipeline the activity and schedule it is one key features that enhances the capability of the team. Review collected by and hosted on G2.com.

I love most parts of this platform but I wish that this platform have a mobile application as powerful as its web version. I also feel that more streamlining could be done to handle the transfer of data well. Review collected by and hosted on G2.com.

I use Pipedrive for my daily work tasks and it solves a lot of problems for me. It's like having an assistant, telling me what to do every day. I get to take notes, share them with relevant colleagues, and it reminds me when to follow up on a customer. I love the simplicity of use and having all customer data readily available in my customer portfolio. The tool effectively supports team coordination for a company of about 30 people. Review collected by and hosted on G2.com.

It could be a bit more intuitive. I guess it could just be the taskbar being a bit bigger and with texts on it. Review collected by and hosted on G2.com.

I totally enjoyed using Pipedrive because it's the most practical CRM I've used so far. I appreciate its very clean interface, especially on the deals page, and the ability to easily drag and move deals, which is something I like a lot. The tool is not complicated, making it easy to use and I find it a lot more easier to use than bigger CRM organizations like Salesforce. The ease of moving leads from one stage to another with the drag-and-drop feature is really helpful. I find it less complicated, allowing me not to waste a lot of time and making it very easy for me to manage. The initial setup was extremely easy, and we didn't face any issues. Review collected by and hosted on G2.com.

I don't think there's anything that doesn't work well on Pipedrive. Probably the link with the calendar. I remember there was a time I deleted a task on Pipedrive and it also deleted my calendar event. Although I was able to restore it, maybe there could be a warning before doing that. Review collected by and hosted on G2.com.

It’s easy to use, connects well with our sales team’s communications, and gives us, as managers, a clear way to check actions and non-actions. The pipeline review feature also makes it very easy and quick for us in PD. Review collected by and hosted on G2.com.

At times it runs slow, and sometimes we don’t get proper sync with the other tools we’ve adopted or synced with, like Talkdesk or Front. That said, overall there isn’t much I can complain about—while it can be slow, it does eventually sync. Review collected by and hosted on G2.com.

The software interface design is really good. That's what drew us to it in the first place. Review collected by and hosted on G2.com.

Support. Absolutely the worst part about Pipedrive.

Our account executive, Zachary Phillips, offered us a discount during our trial. We accepted it, he said to add our billing details to the account, we did, and then he stopped responding. 5 days and two follow-up emails later, still no reply and no autoresponder saying he was out. And there is no way to reach anyone else in sales because they have no sales email and support was not able to provide me a way to contact sales. I finally got a response from the sales team lead, Spencer Smith, who just made excuses and said that Zachary has been out for a while. No acknowledgement of the fact that I had been ghosted or that they provide no other way to reach the sales team when someone is out for an extended period of time.

During that time, I also reached out to support and had a chat with Ricardo that was probably the worst customer support I've ever received. He kept insisting that I should do things that weren't possible in their software. I told him it was not an option in their software, but he insisted. I sent him a Loom screen recording showing him, and then he made up a new answer, which was also incorrect. It seems that rather than get help or admit he didn't know, he prefers to make up answers and insist they are correct. His manager, Carolyn, ended up following up the conversation by telling me that what I had said was not possible, was indeed not possible, though she said it like she was informing me. I didn't need to be told, it was their own support team who doesn't seem to know how their software works.

I also had reported a bug to support at the start of the week, spent almost an hour answering their questions and providing a Loom screen recording at their request, just to have them tell me it was a known issue. This is why most software companies use a bug tracker, so that they can know about bugs without wasting the customers time.

Overall, I found their team to be very poorly trained, not at all knowledgeable about their own software and extremely disorganized. It was bad enough that I'm writing a negative review for the first time to warn other people not to use Pipedrive. Review collected by and hosted on G2.com.

I really like that the email and calendar sync with Zoom and other apps makes it very easy on our teams. The customer email trail helps a lot, and we use the sales pipelines extensively to reach our goals. I like that we can customize the fields and forms for different campaigns, and it is easy to segment data and assign it to teams. The automations are easy to build, and the customer service is helpful when needed. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

At times we make duplicates of contacts and you have to check and merge them. The system should check for duplicates and offer the merge more. Review collected by and hosted on G2.com.