The platform is completely customizable to all businesses. They support many of the contact channels currently available for customer all in a single platform. Review collected by and hosted on G2.com.

The customer support and account management is awful on a good day. You can wait months for a response.

They have terms and conditions in place, but don't follow them internally. They expect customers to follow their terms, but won't do so themselves. It's criminal, but who has the time, I just take my clients elsewhere now.

I have been working with Zendesk for 10 years and still get this kind of support. Imagine you're a new customer of theirs. Based on the other reviews I see here, Zendesk is taking a step backwards. If you're an ecommerce business, use Gorgias - they are incredible. Intercom, Drift, Kustomers, all much better options if you want to be treated like a good customer. Review collected by and hosted on G2.com.