Consulting Services for Zendesk for Customer Service

aimeon ist eine 2010 gegründete, auf den Mittelstand spezialisierte Beratung für Digitalisierung und Künstliche Intelligenz. Aus München stammend, bieten wir auch Interimsmanagement an. Wir unterstützen Handels- und Konsumgüterunternehmen, den digitalen Wandel strategisch und praxisnah zu gestalten. Dabei verbinden wir Strategie, Technologie, Prozesse und Menschen. Unser Anspruch: Mensch, Technologie und Daten zu einer Einheit zu verbinden. Auszug aus unseren Leistungen: Strategie: Entwicklung von KI-Strategien und Roadmaps, Neuausrichtung von Geschäftsmodellen im Zeitalter von LLMs. Führung & Kultur: Schulungen und Personalentwicklung im Bereich Mensch-Maschine-Interaktion, Kommunikations- und Change-Strategien. Technologie: Aufbau konsistenter Datenstrukturen, skalierbare IT-Architekturen (z. B. ERP, PIM, Webshop-Systeme), Implementierung von KI-Tools. Prozesse: Analyse und Automatisierung von Prozessen, Einführung von KPIs und OKRs, Outsourcingberatung. Verantwortlich gemäß § 5 TMG: aimeon – Beratung für Digitalisierung & KI Impressum auf hhtps://aimeon.de/impressum

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Human translators. AI when you need it. Most localization services will assign nameless, replaceable translators to your project, and when you come back for an update or a revision, it's another new team. At Babble-on, we ARE your team. It's the same group of translators that work on all your projects, with a dedicated project manager that serves as your team lead.

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Bring IT is a globally recognized Cloud ERP implementation specialist and Inc. 5000 fastest-growing company. We deliver Oracle NetSuite implementation, configuration, and integration services that drive measurable business transformation for companies worldwide. Our expert team provides comprehensive solutions including NetSuite ERP implementation, cloud integration (Celigo, Boomi), business intelligence (Domo), and tax automation (Avalara). As a strategic, award-winning partner of Oracle NetSuite and other leading technology providers, we combine deep technical expertise with proven results to deliver 360° business transformation. Choose Bring IT for award-winning implementation excellence, global reach with expert teams, and a proven track record of successful business transformations that enhance efficiency, scalability, and ROI.

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Katico is a women-led company specializing in optimizing customer support systems through data-driven insights and a human-centric approach. Our team is passionate about streamlining workflows, leveraging knowledge bases, and empowering AI chatbots, all while keeping costs under control. Katico offers a full suite of services, including Knowledge Management for AI, Helpdesk Health Checks, Support System Optimization, Software Selection, and AI Chatbot Implementation. Our holistic, data-driven approach ensures that your support systems are seamlessly integrated, continuously optimized, and designed to grow with your business. One notable project involved automating complex approval chains and implementing digital forms in a helpdesk system, resulting in a 70% reduction in operating costs and a 59% decrease in ticket lead time. Our solution not only reduced costs but also boosted employee satisfaction by allowing staff to focus on higher-value activities. The last project involved working with a veterinary group to implement their Helpdesk and improve knowledge retention systems. Katico developed a knowledge base library, created a service center, and provided ongoing maintenance. The project achieved its goals on time, within budget, and to scope, delivering key components such as systems health check, tool implementation, and continuous support. Our dedicated approach and expert guidance ensured a successful and smooth project outcome.

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Outsource Philippines™ is a business process outsourcing (BPO) and knowledge process outsourcing (KPO) company headquartered in the Philippines. It provides end-to-end offshore staffing and managed service solutions that help organizations improve operational efficiency, reduce costs, and access experienced professionals across multiple business functions. The company’s core services include customer service, back-office support, accounting and finance, digital marketing, IT and creative outsourcing, web development, human resource outsourcing, and virtual assistance. Each solution is delivered by trained teams that follow client workflows, key performance indicators (KPIs), and service-level agreements (SLAs) to ensure consistent quality and transparency. Outsource Philippines supports clients in diverse industries such as e-commerce, healthcare, real estate, technology, professional services, and education. By combining process management, modern technology, and the expertise of the Filipino workforce, the company delivers scalable, secure, and reliable outsourcing solutions for global businesses in the United States, Australia, Canada, and other international markets.

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Premium Plus is a certified Zendesk partner with a strong track record in helping CX and EX teams succeed. Over 1,000 organisations trust us to guide them through every stage of their Zendesk journey. We assist with everything from choosing and buying Zendesk licences to setting up the platform and making ongoing improvements. Our focus is on building long-term partnerships, so you get continuous support and enhancements instead of just a one-off setup. Premium Plus has played an early and active role in Zendesk AI innovation. As the original partner for Ultimate (now Zendesk AI Agents) and a Zendesk AI Certified Implementation Partner, we have in-depth experience with the platform’s most advanced features. Our team includes multiple Zendesk AI-certified experts who work side-by-side with clients to deploy AI tools like AI Agents and Agent Copilot. These solutions help automate routine queries, give agents real-time insights, and create faster, more personalised experiences for both customers and employees. We are committed to helping organisations harness the latest Zendesk capabilities to drive measurable outcomes and continuous improvement. Key services and benefits include: - Zendesk licence procurement and management - End-to-end implementation and workflow configuration - AI Agents and Agent Copilot setup for 80%+ automation and agent productivity - Integration with CRM, communication, and productivity tools - Custom app development and help centre customisation - Ongoing optimisation, training, and strategic consultancy Premium Plus’s expertise and commitment to client success are reflected in numerous Zendesk awards, including EMEA Zendesk Excellence Partner of the Year 2024 and Zendesk Partner of the Year 2023. These awards highlight our dedication to delivering results and client satisfaction. Organisations partnering with Premium Plus typically experience faster ticket resolution, higher customer satisfaction scores, and ongoing improvement in their support operations. Premium Plus is the long-term partner for companies seeking to maximise the value of Zendesk through strategic guidance, tailored support solutions, continuous optimisation, and scalable, AI-powered customer and employee service operations.

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Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We help businesses provide seamless customer service across every channel through our best-in-class contact centre software and services. Adopting a consultancy-led approach to design, deploy, and optimise customer service solutions, Route 101 supports hundreds clients, including some of the UK’s largest brands. Named Zendesk Global Most Valued Partner of the Year, and NICE EMEA Partner of the Year for 3 consecutive years, the business is home to a specialist team and combines deep market expertise with an incisive understanding of the technology landscape. www.route101.com

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Ryoss is a business process outsourcing (BPO) and offshore workforce management platform that helps companies expand internationally by providing compliant staffing solutions and offshore operational setup services. Ryoss operates at the intersection of global talent management and corporate compliance, delivering both managed contractor/EoR staffing and end-to-end setup for self-owned offshore teams. It is designed for businesses seeking to scale internationally without establishing a legal entity or navigating complex local regulations on their own. The platform is primarily used by small to mid-sized enterprises, consultancies, and service-based businesses in regions like Australia, the US, and the UK that want to build remote teams in Southeast Asia, particularly the Philippines. Typical use cases include hiring virtual assistants, software developers, finance and HR staff, and support roles under flexible or long-term arrangements. Ryoss also supports companies looking to set up and operate a dedicated offshore entity with full infrastructure, legal, and operational support. Key features and services offered by Ryoss include: - Managed Outsourcing: Access vetted remote staff under contractor or Employer of Record (EoR) models, with full payroll, HR, and compliance handled on your behalf. - Outsourcing Setup Services: For businesses wanting full control, Ryoss handles company registration, compliance, local staffing, and ongoing management in the Philippines. - Multi-brand Ecosystem: Includes service lines like Ryoss Support (IT), Ryoss Labs (development), and Ryoss Creative (design) to support diverse operational needs. - Compliance and Risk Management: Ensures local employment laws, tax obligations, and data privacy requirements are met through centralised governance. - Ethical Operating Model: Designed around fair treatment of offshore workers, transparency, and long-term sustainability. Ryoss is not a marketplace or freelance platform. It is an infrastructure and service partner for companies building serious offshore operations.

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SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support. We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries. Companies like MacPaw, Whitebit, Softorino, and Happeo choose to work with us. Reasons to count on us: - Over 15 years of experience - Over 2000 professionals on a team - Over 60 operational languages - PCI/DSS L1 Service Provider - ISO/IEC 27001:2013 certification - GDPR-, CCPA-, and HIPAA-compliance - Refined processes of onboarding, learning, and human development - Customer-focused consultants with exceptional language skills Our services include, but are not limited to: - Customer support (Front desk, Tier 1) - Technical support (Tier 1-3) - Social media customer service - CX services - AI-powered support teams ​​- System setup and Integration - Reception desk services - Back-office services (data entry, content moderation & enrichment) - Data annotation - KYC and ID verification - Staff augmentation (web & software developers, UX/UI designers, QA) Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow.

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