--- title: Zendesk for Customer Service Reviews meta\_title: 'Zendesk for Customer Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 7019 reviews by the users' company size, role or industry to find out how Zendesk for Customer Service works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 7019 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zendesk for Customer Service Reviews & Product Details Visit Website "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." * * * Product Website Zendesk for Customer Service Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk for Customer Service Community](https://www.g2.com/products/zendesk-for-customer-service/discuss) Languages Supported Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Show More ## Pricing Pricing provided by Zendesk for Customer Service. ### Support Only (Team) $19.00 1 user per month billed annually [ View More Pricing Information ](https://www.g2.com/products/zendesk-for-customer-service/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk for Customer Service Integrations (70) What do users say about integrations? 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](https://www.g2.com/products/zoho-crm/reviews) Show More ## Zendesk for Customer Service AI Agent Performance Explore real-world performance insights that show how Zendesk for Customer Service's agentic features compare to AI agents with similar capabilities. 96 Overall +30 above category avg Pros 100%Correct Escalation Rate 0%Wrong Escalation Rate 96%Response Accuracy Cons [ View AI Agent Performance Report ](/products/zendesk-for-customer-service/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Dhwanil K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhwanil K.") DK Dhwanil K. Data Designer / User Engagement Enterprise (\> 1000 emp.) 4/5/2026 "Efficient Ticketing with Room for Improvement" 4.5/5 What do you like best about Zendesk for Customer Service? Zendesk for Customer Service provides a clean and intuitive interface that makes it easy to manage customer conversations across multiple channels. Navigating between tickets, customer profiles, and internal notes is straightforward, which helps agents work efficiently even with high ticket volumes. The implementation process was smooth, especially for basic setup like configuring email channels, groups, and ticket fields. Once the system was live, automation tools such as triggers, macros, and SLAs significantly reduced repetitive work and improved response consistency. The platform also offers a wide range of features including reporting dashboards, knowledge base management, role-based permissions, and multi-channel support, making it suitable for growing teams. It integrates well with other business tools, which helps sync customer data and reduces manual updates. Overall, it serves as a central hub that I rely on daily to track tickets, collaborate with team members, and monitor performance metrics. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? The pricing can increase quickly as additional features or higher-tier plans are required. Some advanced configuration options, especially around automation and reporting, require time to fully understand and optimize. While the platform is feature-rich, certain customization options for dashboards and analytics are limited unless you upgrade. Customer support resources are helpful, but for more complex configurations, resolution may take longer than expected. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Zendesk helps centralize customer inquiries from multiple channels into a single ticketing system, improving visibility and accountability. Prior to using it, requests were handled through shared inboxes, which made tracking difficult and caused delays. With Zendesk, ticket ownership is clearly defined, collaboration between team members is easier, and automation reduces manual effort. The reporting tools provide insight into response times and workload distribution, helping improve operational efficiency. Because the platform is used frequently throughout the day, it has become essential for managing support workflows and ensuring consistent service quality. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara M.") SM Sara M. Client Services Specialist Outsourcing/Offshoring Enterprise (\> 1000 emp.) 12/5/2024 "Zendesk is by far the best platform for customer support companies." 5/5 What do you like best about Zendesk for Customer Service? Zendesk continues to update its technology in line with the standards I previously shared. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? Honestly, Zendesk can be a bit of a headache to set up, often requiring a dedicated expert just to get the workflows right. Their pricing is also pretty frustrating, as they tend to lock the most useful features behind their most expensive plans. To top it off, the interface feels a bit disconnected, and for a company that sells support software, their own customer service can be surprisingly hard to reach. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Zendesk really help mantaining every chanel of communication al together in the same ecosystem, making it easier to interact with customer and checking the history of all the actions performed with an specific user to provide a much better customer service experience. Review collected by and hosted on G2.com. Show More Response from Zendesk Sam of Zendesk for Customer Service [Editedit](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-10305866/official_response/edit) Hi Sara! Thank you for the 5-star review! We're glad to hear that you find Zendesk the best platform for customer support companies! We appreciate your support and we look forward to making your experience with us even better! 3/6/2026 Current UserValidated ReviewerIncentivizedSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 7/20/2026 "Ease with Some Key Limitations" 4.5/5 What do you like best about Zendesk for Customer Service? I like the ease of writing messages in Zendesk for Customer Service and the clear visualization of customer history. This helps me ensure that the entire customer history is related to that specific email and that person. Additionally, I found the initial setup of Zendesk for Customer Service very easy. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? The integration with the translation tool, which comes with Zendesk itself, fails constantly and sometimes does not appear as available. Furthermore, I still think that the option to delay sending a message, in case I send a wrong message, should be reactivated, but it no longer appears for me. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? I can create users and proactively send emails to the client, as well as facilitate message writing and have a clear view of the history. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Full Stack developer Small-Business (50 or fewer emp.) 1/16/2026 "Zendesk Streamlines Support with Flexible Automation and Clear Reporting" 4.5/5 What do you like best about Zendesk for Customer Service? Zendesk makes handling customer support feel organized and manageable, even when ticket volume is high. Everything emails, chats and customer history is available in one place, which makes responding faster and more consistent. What i like most is how flexible and scalable it is. Automation macros, and clear workflows save a lot of time, and the reporting helps teams understand where improvements are needed. Overall it makes customer service smoother, more efficient and less chaotic for both agents and customer Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? Zendesk can feel a bit overwhelming at first because there are so many features and configuration options. It takes time to set up properly and can be confusing for new users. another thing is pricing, many useful features and integrations are locked behind higher plans, which can e tough for smaller teams. also when ticket volume is high the interface can feel slightly cluttered. i Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Zendesk solves common problem of managing customer support across different channels without losing track of conversations. instead of juggling emails, chats social messages and support tickets separately everything get brought into one organized system. This helps reduce confusion and ensured that no customer request gets forgotten or duplicated. For me this is beneficial because it keeps all customer interactions clear and easy to follow. Automated workflows, tagging and prioritization help me respond faster, stay on top of pending issues, and spend less time on repetitive tasks, It also gives better visibility into what customers need, so i can make smarter decisions and improve the overall support experience. it makes day to day support work less chaotic and more efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Thomas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas B.") TB Thomas B. Information Technology Officer Information Technology and Services Mid-Market (51-1000 emp.) 4/1/2026 "Zendesk Simplifies Ticket Tracking, Delegation, and Customer Service Insights" 5/5 What do you like best about Zendesk for Customer Service? Zendesk for Customer Services enhances my ability to keep track of new tasks and existing tickets, as well as assign and delegate work. It makes it easier to manage updates, monitor progress, capture feedback, and follow the status of each task through to completion. It also provides various service statistics and customer feedback, which helps me improve customer service. Overall, Zendesk has simplified the traditional way I used to manage tasks and provide support/services to my customers and clients. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? I’ve never come across anything I dislike about Zendesk for Customer Service, which is why I’d recommend it to anyone looking to manage job requests, work orders, and job rating satisfaction on a daily basis for almost 10 years now. It is easy to implement, integrate into Microsoft 365 and the support from the Zendesk team its second to none - from signing up, billing, security, etc... Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Zendesk for Customer Service has improved the way I manage helpdesk tickets in a fast-paced working environment. I can easily prioritize tickets, delegate and escalate them when required, and see which long-running requests are still in progress and where the current hold-ups are. On top of that, I can keep track of how my team is delivering customer service to our users and clients. Review collected by and hosted on G2.com. Show More Response from Zendesk Sam of Zendesk for Customer Service [Editedit](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12577102/official_response/edit) Hey Thomas! Thank you for sharing your experience! We’re delighted to hear that our platform has helped streamline your daily workflows and made managing your tasks effortless. Validated ReviewerSource: Organic DS Dustin S. Small-Business (50 or fewer emp.) 5/19/2026 "Effortless Setup, Exceptional Customer Interaction" 5/5 What do you like best about Zendesk for Customer Service? I use Zendesk for Customer Service for both external customer interactions and internal support. I really like the ability to track requests and respond timely. The ease of use is a huge advantage, allowing anyone to manage it even if they do not have an IT background. I also really like using macros and copilot to shorten our response times and provide consistency. Setting up Enterprise accounts is super easy as a partner, usually within 30-45 days. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? reporting on AI channels is lacking currently. The details around ticket metrics as it compares against other channels and the ability to watch trends of customers who use AI and whether or not they engaged in other channels as well. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? I use Zendesk for tracking requests and responding timely. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources 6/15/2026 "Well-equipped and highly functional support solution" 5/5 What do you like best about Zendesk for Customer Service? I have been using Zendesk for around 6 years and I really like the user interface since everything is easy and quick to use. It is also very customisable, over the years we have easily tuned it to support our business. Any times I need to perform any sort of administration, it is fairly easy and intuitive. If I need product support, Zendesk are very helpful, responsive and descriptive. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? Without plugins, it can be difficult to choose the from email addresses which support tickets are sent to customers. Most business just have one so it is not a big deal. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Zendesk for Customer Service allows us to offer help desk services for our customers and has a large amount of features to make it easy and quick. Zendesk also supports taking and making phone calls which effectively replaces a lot of systems and keeps all data in a unified, rich view. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services 6/15/2026 "Overall good experience with some gaps" 4/5 What do you like best about Zendesk for Customer Service? Overall I've had a pretty good experience with Zendesk but there are definitely some quirks you need to know about if you're doing anything beyond basic ticket management. The automation is powerful once you get the hang of it - triggers, automations, and macros let you build out pretty complex routing logic and workflows. The API is solid and well-documented which has been a lifesaver when I need to pull custom reports or do bulk operations that the UI doesn't support well. The integration ecosystem is good too. We connect with Jira, Slack, Office 365, and a bunch of other tools and it mostly just works. For managing a multi-team support operation with different queues and routing needs, it handles the complexity well once you get everything configured right. That said, there are some frustrating gaps. Omnichannel routing can override your trigger-based group assignments in ways that aren't obvious, so you end up having to build defensive conditions everywhere to catch edge cases. Tag-based logic doesn't work the way you'd expect either - if one trigger adds a tag, other triggers firing in that same pass can't see it yet, so you have to work around that with update\_type conditions and other tricks. The search API caps at 1,000 results which means chunking large date ranges for reporting, and macro restrictions only let you include groups not exclude them, so hiding irrelevant macros from certain teams is unnecessarily painful. HTML email templates are also kind of a pain because any whitespace between tags renders as line breaks, so you have to minify everything to a single line which makes them impossible to read and maintain. And custom fields aren't always populated at ticket creation time, so triggers using Create conditions can randomly fail depending on when the field gets set. It's a solid platform if you have someone technical managing it who can learn all the undocumented behaviors and quirks. Just don't expect it to be plug-and-play for complex workflows. You'll spend time testing and building workarounds, but once you know what to watch out for it does the job well. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? The biggest frustration is how many undocumented behaviors you have to learn the hard way. Omnichannel routing can override trigger-based group assignments in the same update event, but there's no warning about this anywhere - you just discover it when tickets aren't routing where you expect and have to dig through audit logs to figure out what happened. Same thing with tag timing - if one trigger adds a tag, other triggers firing in that same pass can't see it yet, so guard tag logic that should work just doesn't. You end up building workarounds for things that seem like they should work based on how the UI presents them. The search API 1,000-result limit is a pain for any kind of large-scale reporting. If you want to pull ticket data for a high-volume group or date range, you have to chunk it into smaller searches and stitch everything back together. It adds a lot of complexity to what should be straightforward data pulls. Macro visibility restrictions are unnecessarily limiting too. You can only include groups in macro visibility, not exclude them, so when we wanted to hide non-CES macros from our CES groups we had to go through and manually add every other group to hundreds of macros. There's no reason exclusion logic shouldn't be an option. HTML email templates are also weirdly fragile. Any whitespace between HTML tags renders as line breaks in the actual email, so you have to minify everything to a single unreadable line before you can use it. Makes templates nearly impossible to maintain or update without breaking something. The documentation gaps are probably the underlying issue with all of this. A lot of the advanced functionality just isn't well explained, so you're left testing and troubleshooting to figure out how things actually work versus how you'd assume they work. It's fine once you know the quirks, but the learning curve is steeper than it needs to be. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? The biggest thing Zendesk solves for us is routing and organizing tickets across multiple specialized teams. We have four main SME groups handling different parts of our product (association management, financials, homeowner portal, integrations) plus a client enablement team, and Zendesk lets us automatically route incoming tickets to the right group based on the issue type, product area, and client status. Without that automation we'd be manually triaging every ticket which would be a nightmare at our volume. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software 6/15/2026 "Intuitive and Reliable — Zendesk Makes Support Management a Breeze" 4/5 What do you like best about Zendesk for Customer Service? After using Zendesk for some time, I'd say it's one of the more user-friendly support platforms out there. The interface is clean and well-organized, making it easy to get up and running without a steep learning curve. Whether you're managing tickets, setting up automation, or creating macros, most tasks feel intuitive from the start. The ticketing system in particular stands out — it's straightforward to navigate, and the ability to quickly triage, assign, and track issues keeps the team aligned without a lot of friction. New team members were able to get comfortable with the platform fairly quickly, which is a big plus. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? A few areas could still be improved. Reporting configuration is not very intuitive, as some of the more advanced configuration settings can feel buried. It can be difficult to find the data you need and update the report to incorporate filters across different objects. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Zendesk has streamlined how our customer support team manages incoming requests from ChurnZero users. We can respond quickly, reduce resolution times, and ensure no customer concern falls through the cracks. This has directly helped us drive retention and reduce churn, which is at the heart of everything we do. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Verified User in Civil Engineering Mid-Market (51-1000 emp.) 6/15/2026 "All-in-One Ticketing Hub with Powerful Automations and Integrations" 5/5 What do you like best about Zendesk for Customer Service? What I rely on most is having everything land in one place. Emails, chat, social messages, and phone calls all become tickets in the same queue, so I’m not bouncing between five different inboxes trying to piece together what a customer already told someone else. The full conversation history is right there on the ticket. Macros have probably saved me the most time day to day. For the questions we get again and again, I can drop in a canned response and tweak it as needed. That keeps replies consistent across the team and means I’m not retyping the same thing twenty times. Routing and triggers are another big upside. Tickets get assigned and tagged automatically based on the rules we set up, so the right person gets the right issue without anyone manually sorting everything. Setting up SLAs and getting alerts when something’s about to breach has also helped us stop letting tickets slip through the cracks. A few other things are worth calling out. The reporting actually tells you something useful; response times, ticket volume, and where the backlogs are building. The knowledge base/help center is handy too, because you can deflect a chunk of the repetitive stuff by pointing customers to articles, and you can build it out of answers you’re already writing. It scales well as well; whether you’ve got a couple of agents or a whole department, it doesn’t really change how you work. Onboarding new agents has been smoother than I expected. The interface is intuitive enough that people pick it up quickly without a ton of training. It connects with just about everything we use: Slack, Salesforce, Shopify, and Jira. The marketplace has hundreds of apps, so setup is usually just a few clicks, and the API is solid when we need something custom. The Slack integration is especially handy for responding to tickets without leaving the channel. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? The biggest downside is the cost. It gets expensive quickly: the per-agent pricing adds up as the team grows, and a lot of features you’d expect to be standard are locked behind higher tiers. It can feel like you’re being nickel-and-dimed, where solving one problem means upgrading to the next plan. Setup and configuration can also be a lot to take on. Getting triggers, automations, and routing rules properly dialed in takes real time and some trial and error, and it isn’t always intuitive when something doesn’t fire the way you expected. For a small team without someone dedicated to admin work, it can start to feel like overkill. Performance can be another issue. When you have a lot of tickets or several apps running, the interface can get sluggish, and there are stretches where loading tickets takes longer than it should. Reporting is solid at a basic level, but it gets frustrating when you need something more custom. Building the specific report you have in mind often means wrestling with the tools, or bumping up to a tier that includes better analytics. A few smaller annoyances: support from Zendesk itself can be slow, which is ironic for a customer service tool. Some marketplace integrations are third-party and inconsistent in quality. And because there are so many features and settings, there’s a real learning curve—new admins in particular can get lost in the configuration. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? The main one is that our support used to be scattered everywhere emails, chat, social, phone calls all living in different places. Things slipped through the cracks constantly because no one had a full picture of what a customer had already asked or who was handling it. Pulling everything into one queue fixed that. Now there's a single history on every ticket, so nothing gets dropped and customers aren't repeating themselves. It's also solved a workload problem. We were drowning in repetitive questions; the same handful of issues over and over. Between macros, automated routing, and the help center deflecting the simple stuff, the team handles a lot more volume without us having to keep adding headcount. Agents spend their time on the issues that actually need a person instead of retyping the same answer twenty times. Accountability was another big one. Before, it was hard to know if tickets were being answered on time or just sitting there. SLAs and alerts mean things don't quietly slip past their deadline, and the reporting finally gives us visibility into response times, ticket volume, and where the backlogs are building; so we can actually staff and prioritize based on real numbers instead of guessing. And it's let us scale without reinventing our process every time the team grows. Whether it's a couple of agents or the whole department, the workflow stays basically the same. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Zendesk for Customer Service? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/discussions/new) GU Guest User • Last activity 7 months ago How is Zendesk Support Suite transforming the customer service experience in various industries? 4 Upvotes 6 [ Join the conversation ](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) ![DD D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DD D.") DD DD DD • Last activity 6 months ago test 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/zendesk-for-customer-service-test) [ View all Discussions ](https://www.g2.com/products/zendesk-for-customer-service/discuss) ## Pricing Options Pricing provided by Zendesk for Customer Service. ### Support Only (Team) $19.00 1 user per month billed annually ### Suite Team $55.00 1 user per month billed annually ### Suite Growth $89.00 1 user per month billed annually ### Suite Pro $115.00 1 user per month billed annually [ View More Pricing Information ](https://www.g2.com/products/zendesk-for-customer-service/pricing) ## G2 Deals ### Exclusive savings on Zendesk for Customer Service through G2 Deals Start your free trial of the leading AI-powered customer experience platform chosen by 100,000+ users. Whether you’re a small business looking to streamline customer service tickets or an enterprise-grade business that needs support software designed to scale as you grow, Zendesk is your solution. How to claim this offer Free trial automatically applied when you click “claim offer.” No code needed. Claim Offer Zendesk for Customer Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image") Zoho Desk 4.4/5(7,834) [ Compare Now ](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") Agentforce Service... 4.4/5(7,358) [ Compare Now ](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) ##### ##### Zendesk for Customer Service Features Platform Customization User, Role, and Access Management Third-Party Integrations Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Internal Use Customization [ View More Features ](https://www.g2.com/products/zendesk-for-customer-service/features) ## Top-Rated Alternatives [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ View All Alternatives ](https://www.g2.com/products/zendesk-for-customer-service/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Workforce Management](https://www.g2.com/categories/workforce-management)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [Live Chat](https://www.g2.com/categories/live-chat)[Workforce Management](https://www.g2.com/categories/workforce-management)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Ramco Aviation Solutions vs AMOS: which aviation MRO platform is worth it for maintenance teams managing FAA-regulated compliance tracking and scheduling?](https://www.g2.com/discussions/ramco-aviation-solutions-vs-amos-which-aviation-mro-platform-is-worth-it-for-maintenance-teams-managing-faa-regulated-compliance-tracking-and-scheduling)[Recommendations for the best accounting service provider](https://www.g2.com/discussions/what-are-the-best-accounting-service-providers)[What affiliate marketing platforms are worth choosing for a mid-market company that wants the right balance of features and cost without overpaying?](https://www.g2.com/discussions/what-affiliate-marketing-platforms-are-worth-choosing-for-a-mid-market-company-that-wants-the-right-balance-of-features-and-cost-without-overpaying) [What are the most reliable Acumatica consulting firms based on reviews from CFOs and operations directors?](https://www.g2.com/discussions/what-are-the-most-reliable-acumatica-consulting-firms-based-on-reviews-from-cfos-and-operations-directors)[Which AI customer support tool integrates with live chat systems?](https://www.g2.com/discussions/which-ai-customer-support-tool-integrates-with-live-chat-systems)[Pros and Cons Details](https://www.g2.com/products/zendesk-for-customer-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)