--- title: Zendesk for Customer Service Reviews meta\_title: 'Zendesk for Customer Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 7019 reviews by the users' company size, role or industry to find out how Zendesk for Customer Service works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 7019 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

# Zendesk for Customer Service Reviews & Product Details

Visit Website

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

* * *

Product Website
Zendesk for Customer Service
Seller
[Zendesk](https://www.g2.com/sellers/zendesk)
Discussions
[Zendesk for Customer Service Community](https://www.g2.com/products/zendesk-for-customer-service/discuss)
Languages Supported

Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Show More

## Pricing

Pricing provided by Zendesk for Customer Service.

### Support Only (Team)

$19.00

1 user per month billed annually

[
View More Pricing Information
](https://www.g2.com/products/zendesk-for-customer-service/pricing)

Zendesk Solutions
(1)

See how Zendesk products can work together to solve real problems.

[
 ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image")

Zendesk

SolutionBy Zendesk

](/sellers/zendesk/solutions/zendesk)

Show More

## Zendesk for Customer Service Integrations
(70)

What do users say about integrations?

Verified by Zendesk for Customer Service

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

8x8 Work

](https://www.g2.com/products/8x8-work/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Adapt Ideations

](https://www.g2.com/products/adapt-ideations/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Agentforce Marketing (formerly Salesforce Marketing Cloud)

](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Agentforce Sales (formerly Salesforce Sales Cloud)

](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Amazon AWS Platform

](https://www.g2.com/products/amazon-aws-platform/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Amazon Connect

](https://www.g2.com/products/amazon-connect/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Amazon Virtual Private Cloud (Amazon VPC)

](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Amp

](https://www.g2.com/products/amp-code-amp/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Avaya Communications APIs

](https://www.g2.com/products/avaya-communications-apis/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Avaya Contact Center

](https://www.g2.com/products/avaya-contact-center/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

BetterCloud

](https://www.g2.com/products/bettercloud/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Bugzilla

](https://www.g2.com/products/bugzilla/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Businessmap

](https://www.g2.com/products/businessmap/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Chargebee

](https://www.g2.com/products/chargebee/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ChatGPT

](https://www.g2.com/products/chatgpt/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Claude

](https://www.g2.com/products/claude-2025-12-11/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Compass

](https://www.g2.com/products/acuvate-compass/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Cresta

](https://www.g2.com/products/cresta/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Forethought

](https://www.g2.com/products/zendesk-forethought/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Freshcaller

](https://www.g2.com/products/freshcaller/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Gainsight Customer Success

](https://www.g2.com/products/gainsight-customer-success/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Analytics

](https://www.g2.com/products/google-analytics/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Guru

](https://www.g2.com/products/guru/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Marketing Hub

](https://www.g2.com/products/hubspot-marketing-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Sales Hub

](https://www.g2.com/products/hubspot-sales-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Jira Service Management

](https://www.g2.com/products/jira-service-management/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Klaviyo

](https://www.g2.com/products/klaviyo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Knowledge Base

](https://www.g2.com/products/knowledge-base/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

MaestroQA

](https://www.g2.com/products/maestroqa/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Make

](https://www.g2.com/products/integromat-by-celonis-make/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Dynamics 365 Business Central

](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Power BI

](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

monday AI Work Platform

](https://www.g2.com/products/monday-com/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

NICE CXone

](https://www.g2.com/products/nice-cxone/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Notion

](https://www.g2.com/products/notion/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

PagerDuty

](https://www.g2.com/products/pagerduty/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Pendo

](https://www.g2.com/products/pendo-io-pendo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Pipedream

](https://www.g2.com/products/pipedream/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Playvox Customer AI

](https://www.g2.com/products/playvox-customer-ai/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Printify

](https://www.g2.com/products/printify/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Python

](https://www.g2.com/products/python/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Retool

](https://www.g2.com/products/retool/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Revenue Hub

](https://www.g2.com/products/revenue-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

RingCentral AI Receptionist (AIR)

](https://www.g2.com/products/ringcentral-ai-receptionist-air/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

RingCX

](https://www.g2.com/products/ringcx/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

RingEX

](https://www.g2.com/products/ringex/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesforce Agentforce

](https://www.g2.com/products/salesforce-agentforce/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesforce Headless 360 Platform (formerly Salesforce Platform)

](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Shopify

](https://www.g2.com/products/shopify/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Shopify Plus

](https://www.g2.com/products/shopify-plus/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Sierra

](https://www.g2.com/products/sierra/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Slack Connector for Jira

](https://www.g2.com/products/slack-connector-for-jira/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Talkdesk

](https://www.g2.com/products/talkdesk/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

TechSee

](https://www.g2.com/products/techsee/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Totango

](https://www.g2.com/products/totango/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Trustpilot

](https://www.g2.com/products/trustpilot/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Twilio Flex

](https://www.g2.com/products/twilio-twilio-flex/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Village Management Software

](https://www.g2.com/products/village-management-software/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

WhatsApp Business Platform

](https://www.g2.com/products/whatsapp-business-platform/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Workday HCM

](https://www.g2.com/products/workday-hcm/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zapier

](https://www.g2.com/products/zapier/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zoho CRM

](https://www.g2.com/products/zoho-crm/reviews)

Show More

## Zendesk for Customer Service AI Agent Performance

Explore real-world performance insights that show how Zendesk for Customer Service's agentic features compare to AI agents with similar capabilities.

96

Overall

+30 above category avg

Pros

100%Correct Escalation Rate

0%Wrong Escalation Rate

96%Response Accuracy

Cons

[
View AI Agent Performance Report
](/products/zendesk-for-customer-service/performance)
Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai)

 ![Natalie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalie H.")
NH

Natalie H.

Senior Sales Support Specialist

Industrial Automation

Enterprise (\> 1000 emp.)

5/18/2026

"Powerful but Overly Complex and Costly to Scale"

0.5/5

What do you like best about Zendesk for Customer Service?

The most helpful aspect of Zendesk for internal customer service is its ability to centralize support requests and streamline case management on a single platform. It allows internal teams to submit, track, prioritize, and resolve tickets efficiently, improving visibility and accountability across departments.

From a UI/UX perspective, Zendesk is intuitive and easy to navigate, with a clean dashboard that helps agents quickly view ticket status, urgency, and assigned tasks. The interface is designed to reduce complexity, making it easier for teams to manage high volumes of requests without losing track of details. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

The least helpful aspect of Zendesk for internal customer service is that while it is powerful, it can become overly complex, expensive, and less efficient as teams scale. From an integration perspective, it supports many third-party tools, but setting them up and maintaining them often requires technical expertise, and some integrations come with additional costs or compatibility issues, which can slow implementation. In terms of performance, users sometimes experience slower load times and system lag when ticket volumes grow or when running complex reports, which can impact agent productivity and response speed. For support, there are frequent complaints that response times can be slow on lower-tier plans, and resolving complex issues often requires escalation, which can be frustrating for internal teams that need fast resolution.

Regarding AI, while Zendesk offers automation and AI features, they are often paid add-ons and may feel limited or not fully accurate for more complex internal workflows, requiring additional tuning and configuration to be effective. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

Zendesk for internal customer service helps solve problems related to managing internal requests, improving response times, and creating visibility into support workflows across teams. Before using it, internal requests were often handled through email chains, chat messages, or spreadsheets, which made it easy for issues to get lost, delayed, or duplicated. Zendesk centralizes all requests into a single ticketing system, ensuring nothing is missed and everything is tracked from submission to resolution.

It benefits us by improving accountability and transparency, since each ticket has an owner, status, and priority level. This helps teams collaborate more effectively and resolve issues faster. It also improves reporting and analytics, allowing us to identify recurring issues, measure response times, and optimize support processes. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Mudit T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mudit T.")
MT

Mudit T.

Sr. Manager ECommerce Operations &amp; Vendor Management

Retail

Small-Business (50 or fewer emp.)

3/26/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Centralized Support with Superior AI and Reporting"

5/5

What do you like best about Zendesk for Customer Service?

I really like how Zendesk for Customer Service provides a centralized platform to consolidate all the marketplace portal queries in one place. The generative AI service is a favorite of mine because it helps us create multi-level responses based on our knowledge base, addressing customer queries without needing a live agent and prioritizing issues based on severity. I also appreciate the Zendesk Explore feature for reporting purposes, as it offers deep customization with no limits on data analysis. As a manager who has used Zendesk for over 10 years, I can confidently say it has made my work life smoother and more efficient, allowing me to complete hours of work in minutes. The initial setup experience was great, with helpful onboarding support, templates, dashboards, and training which made the process hassle-free. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

I have raised it earlier as well with Zendesk support, that their Zendesk Talk feature needs improvement in a few areas to help managers have better visibility. In my opinion Zendesk Talk feature lacks to offer below- It does not show for how long an agent is sitting idle with no calls, Improper calls distribution, as sometimes a few agents get comparatively more calls with no reason provided, No real time monitoring is available for Zendesk Talk agents logged in. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

I use Zendesk to centralize customer queries from multiple marketplaces, making the process smooth and efficient. Its generative AI and Explore features help answer queries without live agents and customize dashboards, saving me hours and improving customer service. Review collected by and hosted on G2.com.

Show More

Response from Zendesk Sam of Zendesk for Customer Service

[Editedit](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12546445/official_response/edit)

Hi Mudit!

Thank you for sharing your experience! We’re delighted to hear that our platform has helped streamline your daily workflows and made managing your tasks effortless.

5/15/2026
Current UserValidated ReviewerSource: Organic

YK

Yashwant K.

Manager

Small-Business (50 or fewer emp.)

10/8/2025

"Highly Recommended CRM for Customers' Satisfaction"

5/5

What do you like best about Zendesk for Customer Service?

We can navigate through the insights to monitor our customers’ satisfaction, our agents’ activity, and their performance. At the same time, we can also track the average ticket resolution time and call activity. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

The call quality is not up to the mark. I have observed the recordings, the quality of sound is not that good while speaking to the customers even after using great quality headphones. I would suggest this needs to be improved. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

We are running an e-commerce company selling furniture in USA. We are resolving all the customer complaints through Zendesk for several years now. Using Zendesk, we are able to get all our customer's queries at one platform and it becomes very easy for us to resolve those queries via Zendesk Support, Tickets, Chats and Calls. We are able to use knowledge base, automated responses to save our agents' time while maintaining the quality of the responses, resulting into more satisfied customers. Review collected by and hosted on G2.com.

Show More

5/12/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Ty K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ty K.")
TK

Ty K.

Support Operations Supervisor

Mid-Market (51-1000 emp.)

7/7/2026

"A Flexible Platform That Works for Everyone"

4.5/5

What do you like best about Zendesk for Customer Service?

Zendesk makes it easy for customers to get help, with a simple experience across email, chat, and other channels. For our team, the Omni-channel Agent Workspace brings everything together in one place, making it easier to manage conversations and stay productive throughout the day. The platform is highly configurable, allowing us to tailor triggers and automations to suit our business, while the Quality Assurance feature has been invaluable for coaching and maintaining consistent service standards. It's a platform that continues to grow with us and has become an important part of our support operation. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

Every now and then, technical issues can take a little longer to troubleshoot simply because Zendesk offers so much functionality. Product updates could also be grouped into more meaningful regular releases, making it easier for administrators to keep up with new capabilities and confidently plan their adoption. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

Zendesk for Customer Service empowers end users to easily connect with our team through email, chat, and phone, making it simple to get help in the way that works best for them. On the other side, our agents have everything they need to deliver responsive, consistent, and genuinely helpful support. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

SK

Sabina K.

IT Operations Manager

Mid-Market (51-1000 emp.)

4/21/2026

"Zendesk Keeps Every Customer Message in One Place with Strong Analytics and AI Replies"

4.5/5

What do you like best about Zendesk for Customer Service?

Zendesk is a ticketing solution, and it does it rather well. It consolidates all the messages of the customers, whether they are emails, chats or social media to a single inbox and so my team does not need to keep moving between the tabs to get the right conversation. It can also be easily visualized using built-in analytics dashboard to show ticket volume, average response time, and customer satisfaction scores. I also enjoy the fact that Zendesk AI is able to propose answers to agents on similar tickets that have been previously dealt with. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

The interface is functional, but it does not look the most modern. The design can be considered somewhat old-fashioned compared to the newer tools. It took us almost two weeks to get things in order. It would be good to have improved onboarding of new teams. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

Zendesk gathers all the messages of customers in a single location. There is no longer any jumping in and out of email, chat, and social media. It automates repetitive processes and thus agents conserve time. The AI takes care of frequently asked questions. Managers are able to follow up performance of the team using clear dashboards. Issues are identified and addressed quicker. In general, it streamlines customer service and reduces stress. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Victoria O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoria O.")
VO

Victoria O.

Senior Manager, Fraud Operations

Mid-Market (51-1000 emp.)

5/5/2026

"Adaptable Zendesk Workflows with a Unified Dashboard Across Support Teams"

4.5/5

What do you like best about Zendesk for Customer Service?

I like how adaptable Zendesk is. With constant change within our teams and processes it's nice to also be able to constantly refine Zendesk to build out our ultimate workflows. We have integrated Zendesk within all of support teams and having one unified dashboard for all of our different groups makes keeping informed simple. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

I dislike that Zendesk doesn't have a good way to encrypt a groups documents within Zendesk. We exchange confidential documents within Zendesk and it would be nice to have a secure group within the software. We have to send any confidential document outside of Zendesk and then share to Zendesk to redact. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

Zendesk allows our teams to all work under one unified dashboard even though our functionalities are nowhere near the same. The simplicity to move a ticket from one group to another for processing is wonderful. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Dhanush P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhanush P.")
DP

Dhanush P.

University Experience Analyst

Mid-Market (51-1000 emp.)

6/24/2026

"Zendesk Helps Us Streamline Student Support and Ticket Management"

4.5/5

What do you like best about Zendesk for Customer Service?

Zendesk provides a centralized platform to manage student support requests efficiently. The ticketing system helps us track issues, assign them to the right teams, monitor progress, and maintain proper communication until resolution. It improves visibility and helps our team provide a more organized support experience. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

While Zendesk is very effective for managing support requests, the platform can feel complex initially for new users. Understanding all available features, settings, and workflows requires some learning time. More simplified onboarding guidance and customization options for specific education support needs would make the experience even better. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

Zendesk helps us solve the challenge of managing and tracking a large number of student support requests in an organized way. Before using a centralized helpdesk system, handling queries across different channels could make tracking, follow-ups, and ownership difficult.

With Zendesk, we can create tickets, assign issues to the appropriate teams, monitor resolution progress, maintain communication history, and ensure better visibility of student concerns. This helps our team respond more efficiently, reduce delays, and provide a smoother support experience for students. Review collected by and hosted on G2.com.

Show More

6/29/2026
Validated ReviewerIncentivizedSource: Seller invite

 ![Emily I. G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily I. G.")
EG

Emily I. G.

International Support Manager

Small-Business (50 or fewer emp.)

5/19/2026

"Gold standard for any size team"

4.5/5

What do you like best about Zendesk for Customer Service?

- Agent interface is clear and easy to use

- Robust reporting across hundreds of metrics

- Easy to customize for different business cases; I've used it for both 24/7 global support across 12 languages and as a jumping off point for a small 2-person team.

- Responsive customer support and account management Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

- Admin learning curve is steep; building filters, business rules, macros, SLAs, conditional triggers etc. can take a long time to implement

- On an enterprise level, requires even deeper knowledge

- Difficult to know when an adding or removing an action in configuration "breaks" an existing part of a workflow Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

- Has helped scale support, deflect recurring support questions, easily report on data regarding issue drivers, and presents a framework for support organizations of any size Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Diego S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diego S.")
DS

Diego S.

Team Lead

Small-Business (50 or fewer emp.)

7/22/2025

"Zendesk for Customer Service: Powerful, Scalable, and Built for Multi-Channel Support"

4/5

What do you like best about Zendesk for Customer Service?

Zendesk is the best choice for organized, scalable, multi-channel customer service with good reporting and automation.

It is ideal for teams that get a lot of support requests from different channels and need a system that can grow with the business. If you want AI-assisted support and structured ticket workflows instead of just an inbox, this is also a good choice.

Centralized ticketing, omnichannel support, automation, and reporting are the best things about Zendesk's customer service. It puts conversations from email, chat, phone, and social media all in one place, which helps teams stay organized and respond faster. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

The way the data is shown or how long it takes to refresh might be able to be better.

Also, it takes a long time to sync new chats into the platform, which could be hard for the QA testers at times. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

My customer support team qualification analysis.

This platform provides access to the entire support team, allowing them to review the feedback left by the QA team and add feedback for them to revisit. They can also tag individual team members separately, so each person can review the notes relevant to them. Review collected by and hosted on G2.com.

Show More

4/8/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Aja V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aja V.")
AV

Aja V.

CX Operations Consultant &amp; Zendesk Strategist

6/17/2026

"A full-package, scalable support solution"

5/5

What do you like best about Zendesk for Customer Service?

Zendesk for customer service has provided the most comprehensive end to end solution for all our global needs. It's infinitely scalable, and customizable, making it a valuable tool regardless of the stage your business is in.

Native to Zendesk is every tool you could possibly want, but Zendesk maintains an incredibly user-friendly infrastructure that can plug in with any external vendor you may want to collaborate with.

Overall, what I like best is that if I can dream it up, I can build it in Zendesk - 99% of the time, without the help of a tech or dev team! Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

Zendesk's pricing can be a little frustrating as many services are ala-carte. In addition, many require a "per agent" fee, regardless of whether the agent will be using that service.

They seem to be re-evaluating this process with new products, but worth a double check of your pricing options before signing. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

Zendesk allows us to maintain a very large, multi-brand enterprise tool - easily. As the sole admin for our company, I'm able to maintain services for 50+ brands and help centers, using the enterprise tools available out of the box from Zendesk. I don't need to involve a tech team. If we need to change a workflow, or implement a new tool, I can easily do that in a few minutes and a few clicks.

Ease of use, in an otherwise challenging line of work, is a tremendous benefit! Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

## Questions about Zendesk for Customer Service? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Zendesk for Customer Service
](https://www.g2.com/products/zendesk-for-customer-service/discussions/new)

GU

Guest User
•
Last activity 7 months ago

How is Zendesk Support Suite transforming the customer service experience in various industries?

4 Upvotes

6

[
Join the conversation
](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries)

 ![DD D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DD D.")
DD

DD DD
•
Last activity 6 months ago

test

1 Upvote

0

[
Join the conversation
](https://www.g2.com/discussions/zendesk-for-customer-service-test)

[
View all Discussions
](https://www.g2.com/products/zendesk-for-customer-service/discuss)

## Pricing Options

Pricing provided by Zendesk for Customer Service.

### Support Only (Team)

$19.00

1 user per month billed annually

### Suite Team

$55.00

1 user per month billed annually

### Suite Growth

$89.00

1 user per month billed annually

### Suite Pro

$115.00

1 user per month billed annually

[
View More Pricing Information
](https://www.g2.com/products/zendesk-for-customer-service/pricing)

## G2 Deals

### Exclusive savings on Zendesk for Customer Service through G2 Deals

Start your free trial of the leading AI-powered customer experience platform chosen by 100,000+ users. Whether you’re a small business looking to streamline customer service tickets or an enterprise-grade business that needs support software designed to scale as you grow, Zendesk is your solution.

How to claim this offer

Free trial automatically applied when you click “claim offer.” No code needed.

Claim Offer

Zendesk for Customer Service Comparisons

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")

Freshdesk

4.4/5(3,758)

[
Compare Now
](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image")

Zoho Desk

4.4/5(7,834)

[
Compare Now
](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image")

Agentforce Service...

4.4/5(7,358)

[
Compare Now
](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)

##### 
##### Zendesk for Customer Service Features

Platform

Customization 

User, Role, and Access Management

Third-Party Integrations

Ticket and Case Management

Ticket Creation User Experience

Ticket Response User Experience

Workflow

Communication Channels

Customer Portal

Email to Case

 Internal Use

Customization 

[
View More Features
](https://www.g2.com/products/zendesk-for-customer-service/features)

## Top-Rated Alternatives

[

 ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail")

Hiver in Gmail

4.6/5(1,283)

](https://www.g2.com/products/hiver-in-gmail/reviews)

[

 ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin")

Fin

4.5/5(3,901)

](https://www.g2.com/products/fin/reviews)

[

 ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front")

Front

4.7/5(2,507)

](https://www.g2.com/products/front/reviews)

[
View All Alternatives
](https://www.g2.com/products/zendesk-for-customer-service/competitors/alternatives)

##### Categories on G2

[Live Chat](https://www.g2.com/categories/live-chat)[Workforce Management](https://www.g2.com/categories/workforce-management)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

[Live Chat](https://www.g2.com/categories/live-chat)[Workforce Management](https://www.g2.com/categories/workforce-management)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

[Show MoreShow Less](javascript:void(0);)

##### Explore More

[Ramco Aviation Solutions vs AMOS: which aviation MRO platform is worth it for maintenance teams managing FAA-regulated compliance tracking and scheduling?](https://www.g2.com/discussions/ramco-aviation-solutions-vs-amos-which-aviation-mro-platform-is-worth-it-for-maintenance-teams-managing-faa-regulated-compliance-tracking-and-scheduling)[Recommendations for the best accounting service provider](https://www.g2.com/discussions/what-are-the-best-accounting-service-providers)[What affiliate marketing platforms are worth choosing for a mid-market company that wants the right balance of features and cost without overpaying?](https://www.g2.com/discussions/what-affiliate-marketing-platforms-are-worth-choosing-for-a-mid-market-company-that-wants-the-right-balance-of-features-and-cost-without-overpaying)

[What are the most reliable Acumatica consulting firms based on reviews from CFOs and operations directors?](https://www.g2.com/discussions/what-are-the-most-reliable-acumatica-consulting-firms-based-on-reviews-from-cfos-and-operations-directors)[Which AI customer support tool integrates with live chat systems?](https://www.g2.com/discussions/which-ai-customer-support-tool-integrates-with-live-chat-systems)[Pros and Cons Details](https://www.g2.com/products/zendesk-for-customer-service/reviews?qs=pros-and-cons)

[Show MoreShow Less](javascript:void(0);)