Microsoft Outlook

By Microsoft

4.5/5(3,524)
4.5 out of 5 stars

How would you rate your experience with Outlook?

Microsoft Outlook Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

User Insights

Average based on 3524 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Microsoft Outlook Reviews (144)

View 9 Video Reviews
Reviews

Microsoft Outlook Reviews (144)

View 9 Video Reviews
4.5
3,524 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Microsoft Outlook for its seamless integration of email, calendar, tasks, and contacts, which enhances productivity and organization. The platform's ability to manage high volumes of communication effectively is a key reason for its popularity, although some users note that the interface can feel cluttered and overwhelming for newcomers.

Pros & Cons

Generated from real user reviews
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Ella H.
EH
Ella H.
B
Small-Business (50 or fewer emp.)
"Serves a purpose but clunky experience over all"
2.5/5
What do you like best about Microsoft Outlook?

Lots of good integrations for managing time and workflow. Works well if your organisation predominantly subscribes to Microsoft products.

The digest and daily briefs are good features that I haven't seen on other email clients. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The login process can be really clunky if you have more than 1 Microsoft account i.e for work/ personal use. I often have to spend a lot of time logging out and in despite having set up these accounts numerous times.

The user experience feels outdated generally and could be more intuitive/ visually nicer to work in.

The system is often glitchy and crashes unexpectedly.

Mobile app for iOS could be made more agile. Review collected by and hosted on G2.com.

Francesco P.
FP
Francesco P.
Project Manager
Mid-Market (51-1000 emp.)
"It is part of the Microsoft ecosystem. Useful just for that"
3/5
What do you like best about Microsoft Outlook?

It is part of the Microsoft ecosystem. Useful just for that.

You can put the like emoji to other's email. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

sometimes it is bugged, especially when formatting your email text Review collected by and hosted on G2.com.

Tony D.
TD
Tony D.
Program Admin Specialist II
Mid-Market (51-1000 emp.)
"Good Program, Decent Features"
3/5
What do you like best about Microsoft Outlook?

I like that this program integrates all of the Microsoft lines of products. Each program is efficiently intertwined with the others. The features are great if and when you need them. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Some of the functions are hidden and others are clunky. The program needs a good UI overhaul that makes it friendlier and much easier to navigate. It would be helpful if all main functions are out front. Review collected by and hosted on G2.com.

KV
Kevin V.
Customer/Technical Support Representative
Mid-Market (51-1000 emp.)
"Not so great!"
3/5
What do you like best about Microsoft Outlook?

it was working great till the update came in Wayback in October! I can read emails seamlessly it loads perfectly on my phone! very intuitive and id say this app has a nice user interface. It's easy to navigate by checking all the emails. Great app though Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

when the update came in forgot exactly what month the update was terrible. My email was not working properly and i did wait the next update but the issue still not fixed. Review collected by and hosted on G2.com.

Pradeep G.
PG
Pradeep G.
Digital Marketing Executive - Marketing Tech & Operations
Mid-Market (51-1000 emp.)
"Better for Normal Use, Hard Navigation, Slow"
2.5/5
What do you like best about Microsoft Outlook?

I loved Microsoft outlook calendar management and invite feature to send the meeting invites. Scheduling, organizing, and filtering emails are now efficiently managed and is easy. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

While using multiple applications Outlook always causes it to hang and it turns into restarting the computer which is a time-consuming process. As a result, sometimes data is lost while working. Review collected by and hosted on G2.com.

CS
Caroline S.
Logistics Coordinator
Mid-Market (51-1000 emp.)
"Microsoft Outlook; Relevant or Outdated?"
2.5/5
What do you like best about Microsoft Outlook?

The nice thing about Microsoft Outlook is that it is very commonly recognized and used by many businesses so it's a familiar application when transitioning from company to company. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

After using a more up to date application like Front, Microsoft Outlook feels a bit outdated in some of its methods and functionality. It doesn't work as well as it could for a shared inbox. Review collected by and hosted on G2.com.

KN
Kate N.
Digital Marketing Assistant
Mid-Market (51-1000 emp.)
"Messy, but Does the Job"
2.5/5
What do you like best about Microsoft Outlook?

The integration options have proven very useful. Outlook will work with most other programmes where you may need it to. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The UI is messy. There are features and buttons everywhere and it's not easy to customise your display to only see what you need. Setting up rules to decide what is shown in the "other" inbox is a pain and the algorithm which initially decides is very janky. Review collected by and hosted on G2.com.

Verified User in Government Administration
UG
Verified User in Government Administration
Small-Business (50 or fewer emp.)
"Outlook Review"
3/5
What do you like best about Microsoft Outlook?

I'm used to it, and it's very secure, meeting high standards for security. The main reason it seems like we continue to use it is that we've always used it, so people know how to use it and what to expect. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The search function is very slow and it crashes often. The main reason it seems like we continue to use it is that we've always used it, so people know how to use it and what to expect. Review collected by and hosted on G2.com.

DW
David W.
Head of Technology
Mid-Market (51-1000 emp.)
"Most of the best features, but not all of them."
3/5
What do you like best about Microsoft Outlook?

Outlook is the default business email client, it works, it is there, the interface is clean, but it lacks decent integration with other microsoft apps. It loads quickly and is clean and efficient as a desktop/web-based email client. There are good in-built contacts and spell check etc. Security seems good from what I have seen and have known from others, spam filters also appear to be effective. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

It does not integrate well with office programs like excel, word etc; it should all work seamlessly, but yet you are juggling different windows, clicking edit in-browser or switching to the desktop app, which is not in keeping with the whole office 365 mentality that Microsoft wants to portray. Also, if you then end up crossing over with google docs, apple pages et al., then this really struggles to provide a slick service, so you are somewhat locked into one ecosystem. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Decent"
2.5/5
What do you like best about Microsoft Outlook?

It works on most computers, and most people are familiar with it. It is relatively user-friendly. It works well on a phone or computer, or tablet. Outlook has an autofill feature and a strong spell check. This application contains clear sections for unread and deleted mail. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The application will often mark an email that I have already read as unread mail. This issue sometimes persists even when I click on and read the email. The interface is not as clean and streamlined as the Gmail interface. I also wish that I could change the sizing and spacing of the columns, making the inbox larger and the selected mail section smaller. I have also gotten a number of spam emails in my inbox. Review collected by and hosted on G2.com.

Questions about Microsoft Outlook? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
Last activity 4 months ago

What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?

GU
Guest User
Last activity 2 months ago

What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

Average Discount

9%

Microsoft Outlook Comparisons
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