Microsoft Outlook

By Microsoft

4.5/5(3,524)
4.5 out of 5 stars

How would you rate your experience with Outlook?

Microsoft Outlook Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

User Insights

Average based on 3524 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Microsoft Outlook Reviews (144)

View 9 Video Reviews
Reviews

Microsoft Outlook Reviews (144)

View 9 Video Reviews
4.5
3,524 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Microsoft Outlook for its seamless integration of email, calendar, tasks, and contacts, which enhances productivity and organization. The platform's ability to manage high volumes of communication effectively is a key reason for its popularity, although some users note that the interface can feel cluttered and overwhelming for newcomers.

Pros & Cons

Generated from real user reviews
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Murtaza Moiz F.
MF
Murtaza Moiz F.
Universal Banker
Banking
Enterprise (> 1000 emp.)
"Easy to use, but it requires consistent Internet Connectivity"
3/5
What do you like best about Microsoft Outlook?

1. Interface

2. Simplicity

3. Clean interface

4. Swift accessibility Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

1. Connectivity lag on metered connections

2. Acting like a cyborg i.e., Always on Update

3. Too much addictive Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Lots Of Unused Features"
3/5
What do you like best about Microsoft Outlook?

The flexibility of the outlook software. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

it has lots of features but not adequate training to ensure these features are being utilitized by user Review collected by and hosted on G2.com.

Himani G.
HG
Himani G.
Mid-Market (51-1000 emp.)
"Outlook Review"
3/5
What do you like best about Microsoft Outlook?

Microsoft outlook is a software easy to use and comfortable to most of people Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

We can not handle multiple thinks like other software as Netsiite or sap Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Not great"
2.5/5
What do you like best about Microsoft Outlook?

Useful tool and good concept but new outlook very laggy Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Laggy, crashes, takes a long time to load Review collected by and hosted on G2.com.

Kama T.
KT
Kama T.
President
Small-Business (50 or fewer emp.)
"Buggy integration with Act!"
2.5/5
What do you like best about Microsoft Outlook?

MS Outlook is office standard in the U.S., so having used it for many years, I have a relative ease of use. My work tends to be email intensive too -- not so much email marketing but sending personalized pitches to contacts - so I've always found MS Outlook quite good for managing email chains or searching for particular emails sent/trashed. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

While using Act!, the integration with MS Outlook was periodically buggy and would require a work-around for templates or technical support. As a legacy user, tech support went from not being included in a one-time licensing fee, to being included in a yearly subscription, to not being included in an ever-increasing yearly subscription that costs significantly more for MS 365, which I use daily compared to Act!, which I do not use daily. Review collected by and hosted on G2.com.

Wesley L.
WL
Wesley L.
Small-Business (50 or fewer emp.)
"Okay but not entirely happy"
2.5/5
What do you like best about Microsoft Outlook?

Obviously it's an email facility and therfore useful at what it does. It's simple to use, not overly complicated design and works 90% of the time with all accounts. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

It can feel quite inflexible in the way that it can be personalised. There are folders that don't disappear and setting that don't seems to do what you ask among other things Review collected by and hosted on G2.com.

Erin S.
ES
Erin S.
Manager, Global Talent Acquisition
Mid-Market (51-1000 emp.)
"Decent product"
3/5
What do you like best about Microsoft Outlook?

Implemented easily and easy to use once you get used to it Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Calendar feature isn't great - harder to navigate the calendar and view/book with multiple people at a time Review collected by and hosted on G2.com.

BK
beta k.
Founder
Small-Business (50 or fewer emp.)
"Bloat but integrated well with other office product."
2.5/5
What do you like best about Microsoft Outlook?

One of the biggest advantages of Microsoft Outlook is its integration with other Microsoft products. you can easily access and manage emails, calendars, and contacts in the context of other tasks, such as word processing and spreadsheet work, using the familiar Microsoft Office interface. Additionally, Outlook integrates with popular services, such as Exchange and Office 365, allowing us to access emails and calendars from a wide range of devices. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

However, one potential drawback of Microsoft Outlook is its complexity. The software has a large number of features and tools, and it can be overwhelming for new users to learn how to use all of them effectively. Additionally, the software is only available as part of the Microsoft Office suite, so users have to purchase the entire suite to use Outlook, even if they only need the email and calendar features. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"I don't like it"
2.5/5
What do you like best about Microsoft Outlook?

It allows me to manage email streams and appointments Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

I don't like this tool because it is not an user friendly and intuitive tool Review collected by and hosted on G2.com.

Katherine A.
KA
Katherine A.
Vice President Legal Affairs
Small-Business (50 or fewer emp.)
"Standard reliable application"
2.5/5
What do you like best about Microsoft Outlook?

It integrates easily with Word to do mail merge emails Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

I prefer Gmail labels rather than folders, so I can tag an email with multiple tags and remove them easily Review collected by and hosted on G2.com.

Questions about Microsoft Outlook? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
Last activity 2 months ago

What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?

GU
Guest User
Last activity 4 months ago

What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

Average Discount

9%

Microsoft Outlook Comparisons
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4.5/5(3,524)