# ADP Workforce Now Reviews **Vendor:** ADP **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 4,217 ## About ADP Workforce Now ADP Workforce Now is the only all-in-one, cloud-based HR suite that adapts to the way you work. Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities. Managing your people has never been easier. ADP Workforce Now equips you with the tools not just to track HR information, but to help you manage your workforce and make data-driven decisions. And, as you grow, you can add the functionality you need. Empower all levels of your organization with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers. • All-in-one: A configurable HR platform to efficiently manage all your people management functions — payroll, HR, time, talent, and benefits — within a single database. • Confident Compliance: Our industry-leading security keeps your data safe, while our deep compliance expertise and solutions help you protect your business. • Ease of use: Innovative, easy-to-use features at your fingertips, making it easy to work in ways that fit your needs while also providing a better experience for your workforce • Insights in the flow of work: Make decisions with confidence, informed by insights from the richest and most robust workforce database in the business. • Integrated and connected ecosystem: Broaden your people management capabilities with the largest HR ecosystem that easily and securely integrates with leading third-party solutions. Easily connect with vital partners such as accountants, brokers and financial providers. PAYROLL. Save time and reduce errors with the all-in-one suite purposefully built to help you operate your business and meet your compliance needs. With anytime, anywhere access, quickly and accurately process payroll and gain insights into pay and earnings trends. Improve accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support your tax & compliance obligations and scales with you as you grow. Manage payroll for a global workforce with a single solution. HUMAN RESOURCES. Transform HR management from an administrative function to a vital, strategic part of your business. With configurable workflows and online document storage, reduce the time spent with paperwork and increase the time managing and transforming your people. Automate and streamline key needs including new hire onboarding and employee acknowledgment. Reduce employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience. TALENT. Recruitment, performance management, compensation, learning. Attract top talent with intelligent and easy-to-use tools. Advertise open positions across 25,000+ Job Sites with JobTarget. Take a proactive approach to hiring with embedded ZipRecruiter Job Slots that helps you identify and match active job seekers with best fit jobs. Intelligently analyze which applicants best match your job description with Profile Relevancy. Define job requisitions with confidence using industry and geographic Compensation Benchmarks. Streamline the performance review process to better assess and develop high-performing teams. Align performance to corporate goals with the help of cascading and weighted goals and view team priorities and goal progress in one place with an organized Performance dashboard. Provide flexibility outside of the traditional annual review process with continuous and non-common date reviews. Develop a defined pay-for-performance compensation strategy to help retain top talent. BENEFITS ADMINISTRATION. Streamline your benefits administration with an actionable dashboard that brings notifications and tasks to your attention. Administer benefit plans, execute a smooth open enrollment process, and collect the data required to be compliant with the ACA. Utilize electronic carrier connections to ensure that enrolled employees and their dependents match your organization’s records saving you money. Reduce your administrative burden and simplify Open Enrollment with our OE Center and service team TIME & ATTENDANCE. Experience time tracking that’s easy, convenient and accurate — for both employees and managers. Manage labor costs, boost productivity and simplify compliance by automating your timekeeping, attendance tracking and scheduling. Time-saving automation, seamless payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics help you effectively manage your workforce, every day. ADP DATACLOUD. Making data-driven business decisions has never been easier. With all of your Payroll, Human Resources, Benefits, Time and Talent information in one system, you can gain real, data-driven insight into your business. ADP Benchmarks lets you see how you compare to companies like yours— industries like yours— and locations like yours—so that you can confidently make strategic decisions based on the industry's largest data set. MOBILE. Equip employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, manage payment options, and may. Empower business leaders with actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights. ADP MARKETPLACE. Broaden the capabilities of your HR suite with leading solutions ready to easily and securely share data with ADP Workforce Now. ADP API CENTRAL. Supports developers with tools for custom integrations to other HR and business systems to share and synchronize HR data to save time and maintain data accuracy. ## ADP Workforce Now Pros & Cons **What users like:** - Users value the **ease of use** of ADP Workforce Now, appreciating its intuitive interface for both admins and employees. (428 reviews) - Users appreciate the **easy-to-use interface** of ADP Workforce Now, enhancing both admin and employee experiences. (218 reviews) - Payroll (204 reviews) - Users appreciate the **responsive and friendly customer support** of ADP Workforce Now, enhancing their overall experience. (186 reviews) - Users value the **centralized payroll management** of ADP Workforce Now, which simplifies HR tasks and enhances efficiency. (160 reviews) - Users appreciate the **easy access** to payroll and benefits information, making management straightforward and efficient. (159 reviews) - Users appreciate the **comprehensive features** of ADP Workforce Now, praising its all-in-one approach for HR needs. (156 reviews) - Users value the **integrated platform** of ADP Workforce Now, simplifying payroll management with seamless module connections. (154 reviews) - Payroll Ease (150 reviews) - Simple (140 reviews) **What users dislike:** - Users face **poor customer support** that significantly hampers their experience with ADP Workforce Now. (175 reviews) - Users find ADP Workforce Now to be **not user-friendly** , experiencing clunky processes and difficulty navigating reports. (95 reviews) - Not Intuitive (86 reviews) - Users find **limited customization** frustrating, leading to challenges with reports and cumbersome usability in various modules. (81 reviews) - Users report **missing features** and issues with slow performance, confusing layouts, and inadequate support from the implementation team. (79 reviews) - Limited Features (75 reviews) - Users find the **navigation difficult** with a dated interface and complex workflows, impacting usability for infrequent users. (73 reviews) - Complex Reporting (65 reviews) - Learning Curve (62 reviews) - Users experience **poor support services** , often receiving inconsistent answers and unresolved feedback on issues. (60 reviews) ## ADP Workforce Now Reviews ### 1. All-in-One, User-Friendly HR Platform That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Jagdish D. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about ADP Workforce Now?** What I like best about ADP Workforce Now is how it brings everything into one place. Payroll, attendance, HR, benefits, and employee management are all connected, which makes daily work much easier and more organized. The platform is user-friendly, reliable, and saves a lot of time by automating repetitive tasks. I also like the reporting features because they help track employee data and business metrics quickly without needing extra tools. **What do you dislike about ADP Workforce Now?** One thing I dislike about ADP Workforce Now is that some parts of the system can feel a bit complicated, especially for new users. Certain features take time to learn, and navigating between different sections is not always very smooth. The reporting customization can also be limited at times, and customer support response times may vary depending on the issue. Overall, it’s a strong platform, but there’s definitely room for improvement in usability and faster support. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps solve the challenge of managing multiple HR and payroll tasks across different systems. It keeps payroll, attendance, employee records, benefits, and scheduling all in one platform, which reduces manual work and minimizes errors. This has helped save time, improve accuracy, and make day-to-day operations much more efficient. It also gives better visibility into workforce data through reporting and analytics, which helps with quicker decision-making and overall team management. ### 2. Less hassle, less headaches, saves time **Rating:** 4.0/5.0 stars **Reviewed by:** Deborah M. | Accountant II, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about ADP Workforce Now?** I love how the New Hire process is a smooth process. The Wizard is so easy to use. The Termination Wizard is also a great tool. I really like how you can adjust their final pay right then and there instead of having to do it in the paydata batch when processing payroll. This makes things easier. We've had situations where we pay out employees their unused, earned vacation time and entering this during the Termination process makes it so much easier on us. Customer service is always friendly, very helpful & knowledgeable of their product. I love to use the Bridge. I think this is a really cool feature that I use a lot. The chat feature on the Benefits side is very helpful. Running payroll is a smooth process. I love how the Payroll Reports are available immediately. ADP offers Benefit Enrollment which we used for the 1st time this year. We used to handle Garnishments manually and would sometime create problems or checks were lost or never received or posted to the wrong account. Now, garnishments are taken care of for us by ADP. Love that! We just transitioned from a 3rd party for our 401k into ADP & we love it. We recently changed core systems. The transition was seamless with ADP. We recently had employees acknowledge a couple of policys through ADP. It was a very smooth process and they were able to acknowledge through their mobile App as well. Update: We used the configuration on the Home Page and we can now have Employees clock IN & OUT right away. We have also added retirement to the Home Page as well as time off balances with the ability to request time off, and other helpful links. Update 5.8.25: We just stared using Onboarding and Recruitment in ADP and I must say I love it so far. It makes the hiring process so much easier and the set up of the new employee is already in there. We are loving this feature so far. Employee sets up their direct deposit, uploads their documents and acknowledges policies right from the start. **What do you dislike about ADP Workforce Now?** ADP does not offer Expense Reimbursements. We use currently use Concur, in which works with ADP, but it would be nice if ADP was like a one stop shop for us. ADP needs to have some type of security measure when fraud occurs. We recently had a New employee who has been experiencing Identity Fraud since 2007. When she logs into ADP, she can view a W-2 that does not belong to her. The W-2 is of the "other" employee using the same name and social. When I contacted ADP regarding this issue, I was told there was nothing they could do. This concerns me that the "other" employee can see personal information and W-2 of our employee. Unfortunately, the system thinks it's the same person holding two jobs in two different states. Hopefully ADP will work on something to fix these types of issues. **Recommendations to others considering ADP Workforce Now:** If you like having issues with payroll, like doing things manually, enjoy headaches and bad customer service....please DON'T sign up with ADP because they are everything BUT that. :) **What problems is ADP Workforce Now solving and how is that benefiting you?** For some time I had issues with the Appointment feature link always being expired, but recently have noticed that it works now. Navigating was a little challenging at first, but once you use it more and more and basically explore with it, it gets easier. I still get a little lost sometimes, but sometimes that's a good way to learn. Another thing they offer is the Learning bytes which are guides and tips to follow with any questions you may have on a particular task you are trying to complete. This is a feature I forget they have, but that falls on me. When I do use them, they are really helpful. **Official Response from Jennifer Stone:** > Thank you so much for your feedback. We value your comments and partnership. I have contacted our leadership and we will be addressing the w2 issue immediately! Someone from the team will be reaching out to you directly. If you there is anything additional we can assist with please feel free to contact me directly at AmbassadorNow@adp.com ### 3. Easy, Intuitive Payroll —But Too Much Upselling **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica E. | Marketing and Outreach Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** ADP payroll is a one-stop shop for everything from HR to compliance if you want that in your payroll company. They have multiple packages, and the staff is knowledgeable in what to do to keep you up to date in your state. The system itself is easy to manage, with an intuitive flow on how to set things up and utilize the product. Running payroll is simple with ADP. **What do you dislike about ADP Workforce Now?** Because they are a multifaceted payroll company, there is a ton of upselling that happens. I have asked to be put on a do-not-call list many times, and they still continue to try to sell me things that for my small organzation, I do not need. **What problems is ADP Workforce Now solving and how is that benefiting you?** I had some issues with my previous company not being able to run payroll correctly for an employee who works in both PA and NY. ADP was able to eventually work out a solution that has the employee and us in compliance with all their taxes. ### 4. Ease of Use with Clear, Efficient Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Chris T. | Senior Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about ADP Workforce Now?** I like the ease of use of ADP Workforce Now. It's very clear and precise using the bridge. It's also very easy to use and is good for questions and answers, helping others. The initial setup was fairly easy for the most part, and though there were some bumps, we got through those and are now humming right along with it. I find that it provides me clear reports and easy-to-use reports. Also, the time and attendance feature for a certain group of employees is really easy to use and easy to set up. **What do you dislike about ADP Workforce Now?** At first it was hard to follow. Lots of information to digest all at once. **Recommendations to others considering ADP Workforce Now:** The help and support you receive for ADP is excellent. They are always willing to help. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now provides me clear and easy-to-use reports. It simplifies recording time and attendance for a specific group of employees, making it easy to use and easy to set up. ### 5. Efficient All-in-One HR Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca M. | HR Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** What I like best about ADP Workforce Now is its all-in-one platform that streamlines payroll, time tracking, and HR processes in one place. It helps reduce manual work, improves accuracy, and makes it easy to access employee information and reports. The system is also user-friendly for day-to-day tasks like timekeeping and payroll processing, which increases overall efficiency. **What do you dislike about ADP Workforce Now?** One downside of ADP Workforce Now is that certain features can be difficult to navigate, especially when managing multiple profiles or roles. Some processes, like time and attendance adjustments or reporting, can feel less intuitive and require extra steps. Additionally, system updates or changes can occasionally cause confusion or require additional support to resolve. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps solve challenges around payroll processing, time tracking, and employee data management by centralizing everything in one system. This reduces manual errors, improves accuracy, and saves time on administrative tasks. It also provides better visibility into employee information and reporting, which supports more efficient decision-making and overall workforce management. ### 6. Dependable Payroll & HR with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Doris R. | Payroll Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about ADP Workforce Now?** I use ADP Workforce Now to process my payroll and our HR needs. I love my account team, Shannon Radloff and Jeanette Messer, because when I have an issue, they are always right there to help guide me. The new chat feature is pretty awesome too. These aspects make me a better user in all areas of ADP, and they've helped me grow and learn. I really can't pinpoint one area—I love ADP. For me, it's a 10; I am an ADP fan. **What do you dislike about ADP Workforce Now?** I dislike the PTO accruals and resets process. Right now, I have to manually reset a terminated employee's PTO balance after we process and pay out. I would also like a better understanding of the permissions setup process. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now for processing payroll and handling HR needs. It solves any tax issues that may arise. ### 7. Efficient HR Management with Room for Mobile Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Reggie M. | Talent Acquisition Partner, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ADP Workforce Now?** I like ADP Workforce Now because the mobile app and the desktop app work together, allowing me to access information on my mobile. I appreciate that I can approve time off requests, see my pay, and download documents on my mobile device. It's versatile and solves the problem of having to go to multiple places to get things done. I find the software easy to use and navigate, especially with categories that help me know exactly which department I'm dealing with. Approving time off requests is a breeze with just a click of a button. The setup was simple and easy too, just click a link, input personal information, and it's good to go. **What do you dislike about ADP Workforce Now?** The only thing is the mobile experience. I can't submit a time offer through the mobile, which would be nice to be able to do. So I have to do that from the desktop version, but that's about it. Other than that, it works pretty good. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now to manage my team, payroll, hours, and time off requests. It integrates mobile and desktop app access, letting me approve requests and download documents on the go. It solves the problem of having to visit multiple places to complete tasks. ### 8. Effortless Payroll and Compliance with ADP Workforce Now **Rating:** 4.5/5.0 stars **Reviewed by:** Katrena Y. | HR Analyst/Finance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about ADP Workforce Now?** I find ADP Workforce Now easy to use and easy to figure out, even if you are new to it. I appreciate the SmartCompliance feature because it allows me to set up a new state quickly, walking me through step by step, which is much more convenient than trying to locate all the information on state websites. It really enhances my experience by enabling us to pay and file payroll taxes on time, allowing us to 'set it and forget it.' It's also efficient and quick in processing payroll. **What do you dislike about ADP Workforce Now?** So much requires the HR module (which we don't have) - and it's a bummer that we cannot do some simple reporting stuff without it, unless we get creative. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps us file payroll taxes on time, process payroll efficiently, and manage employee information effortlessly. ### 9. Efficient HR Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit b. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about ADP Workforce Now?** I use ADP Workforce Now to manage employee onboarding, document handling, attendance tracking, leave approvals, and daily reporting. It has significantly improved my efficiency, especially when preparing salary sheets, because it provides accurate, real-time data on employees’ in-and-out timings along with their names and employee codes. I also really like the daily reports feature, which helps me track missed punches and address any issues promptly. Customer support is another major strength: we have a dedicated point of contact, and the regular demos make it easier to understand the system and use it more effectively. Overall, moving from our previous platform to ADP Workforce Now has been a positive change. **What do you dislike about ADP Workforce Now?** I only have one concern with ADP Workforce Now: it doesn’t offer an app-based punching option or a selected-area punching feature. Some of my employees work in co-working spaces within about 300 m of our location, so they have to come to the center first just to punch in, and then go back to their workspace. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now to manage onboarding, documents, attendance, leaves, and reports, which has improved my efficiency—especially when preparing salary sheets using real-time data. It also helps me identify missed punches, and the customer support has been excellent. ### 10. Trusted Payroll Platform With a Decent Mobile App, But Support and UX Lacking **Rating:** 3.5/5.0 stars **Reviewed by:** Alphonse T. | Senior Manager, Global Communications, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ADP Workforce Now?** Given ADP is a large and well-known provider of workforce/payroll solutions, it was good to know that many other peer organizations use the same platform and thus the skill/knowledge of it is transferable across other job settings. The mobile app for time management was also fairly well received. **What do you dislike about ADP Workforce Now?** On the backend, our finance and operations teams had issues dealing with customer service issues when troubleshooting, given how large ADP is. The user interface on the user end was also sometimes outdated and difficult to manage when there was a website flaw (particularly load times). **What problems is ADP Workforce Now solving and how is that benefiting you?** It served as the primary payroll and time management software for our organization, which has many international offices. Given ADP’s reach and scale, it was especially helpful for managing these tools across multiple teams in different locations. ### 11. ADP Workforce Now Chat Makes Payroll Processing Easy and On Time **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica L. | Chief Project Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ADP Workforce Now?** The ADP Workforce Now Chat feature is beyond the best feature. They have helped me countless times assisting me to process payroll consistently and on time. It has many options for integrations allowing multiple ways of time keeping to be imported. **What do you dislike about ADP Workforce Now?** I dislike the reporting and the way it offers it customization. Extremely hard to understand the set up of the interface and feels difficult to manage on my own. The reps have helped me many times and the reporting has turned out perfect. **What problems is ADP Workforce Now solving and how is that benefiting you?** The chat feature is always impressive and my ability to see if employee checks have been cashed or remain outstanding. It is such a help to be able to log into one place instead of your payroll system and bank - it is extremely reliable. ### 12. Streamlined Payroll and PTO Tracking with Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley C. | Payroll Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about ADP Workforce Now?** I use ADP Workforce Now to process payroll, PTO tracking, and payroll reports. I appreciate being able to keep track of all things payroll related in one place. The electronic time cards and the ability for employees to submit their time off requests through the portal save us a lot of time. I also use the chat feature a lot when I have questions, as it is convenient and the representatives are always very helpful. **What do you dislike about ADP Workforce Now?** I wish there was a way to send reminders to employees to complete their timecards thru the portal. **What problems is ADP Workforce Now solving and how is that benefiting you?** I save time with electronic time cards and employees submitting time off requests through the portal, and I can track all payroll-related things in one place. ### 13. A reliable platform for streamlining workforce management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about ADP Workforce Now?** ADP Workforce Now is a great platform that brings everything into one place. Since I started using it, I haven’t needed to juggle different systems for payroll, time tracking, HR, and benefits. ADP Workforce Now makes managing employees feel more organized and less stressful. The dashboard is also pretty user-friendly and simple to use, and once you get familiar with it, everyday tasks become much faster. **What do you dislike about ADP Workforce Now?** Since it has so many features and menus, it can sometimes take a while to figure out where everything is. **What problems is ADP Workforce Now solving and how is that benefiting you?** It has resolved many of my day-to-day issues with managing employees, payroll, and HR tasks. Previously, handling payroll, tracking employee hours, and keeping records up to date often meant switching between multiple systems or doing things manually, which wasted time and increased the chances of errors. With ADP Workforce Now, everything is centralized in one platform, making payroll processing more accurate, simplifying time tracking, and giving employees easy access to their own information. ### 14. All-in-One HRIS That Brings Core HR Functions Together **Rating:** 4.5/5.0 stars **Reviewed by:** Lydia D. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** It’s an HRIS platform that brings together all the core HR functions in one place, including payroll, benefits, time tracking, recruitment, performance management, onboarding, and more. **What do you dislike about ADP Workforce Now?** I feel like, with any HRIS, there are some cons. For starters, I think they need to improve the onboarding section. When creating templates, you can’t arrange the forms in the order of view/read, sign, view/read, sign. Instead, it only lets you add all the view/read forms first, and then add all the forms that require a signature at the very end. **What problems is ADP Workforce Now solving and how is that benefiting you?** I think it’s always finding ways to improve. One problem they’re helping us solve is the performance management aspect. Before migrating our performance management to ADP, we had managers complete a physical form. ### 15. Payroll Automation & Self-Service Portal a Game-Changer, But Reporting Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Anny M. | Education Project Coordinator, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about ADP Workforce Now?** I really like the payroll automation feature of ADP Workforce Now. Before, handling payroll was extremely stressful and time-consuming, involving manually entering hours, calculating pay rates for different staff, and constantly checking for errors. Now, ADP automates almost everything, so payroll processing is quick and efficient. It reduced the time from three days to one day, which is transformative for our operations. Another feature I love is the employee self-service portal. It enables employees to handle their queries independently, like checking leave balances, viewing pay stubs, and updating personal information, which massively reduces my workload. The portal is user-friendly even for our less tech-savvy staff and has significantly decreased the number of HR helpdesk tickets, letting me focus more on my project coordination tasks. **What do you dislike about ADP Workforce Now?** To start with, the customized report building function is inflexible and lacks diversified combined screening logic. Our institution has a large number of full-time administrative staff, part-time course instructors and project-based temporary trainers, and we need to separately count working hours, class attendance records and performance-based salary settlement data by training project and teaching type. However, the system cannot set multi-dimensional combined filtering rules freely, and it fails to directly generate exclusive statistical statements matching education training business scenarios. We have to export original data manually and reorganize it offline, which greatly increases extra sorting workload for our HR team. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now automates and streamlines payroll, reducing processing time from three days to one and eliminating errors. It centralizes employee data, saving hours of searching and improves HR operations with a self-service portal, reducing helpdesk tickets and empowering employees to manage their own information. ### 16. All-in-One HR Hub That Streamlines Payroll, Compliance, and Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Mhel N. | HR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about ADP Workforce Now?** What I like best about ADP Workforce Now is how it centralizes core HR functions—payroll, benefits, time tracking, and talent management—into one integrated system. It streamlines administrative processes, reduces manual errors, and provides real-time reporting that supports better decision-making. I also appreciate its compliance support and automation features, which help ensure payroll accuracy and regulatory alignment. Overall, it saves time and allows HR professionals to focus more on strategy and employee engagement rather than administrative tasks **What do you dislike about ADP Workforce Now?** One challenge with ADP Workforce Now is that the system can feel complex at first, especially for new users navigating multiple modules. However, that complexity comes from the depth of features it offers. Once you become familiar with the platform, the robust reporting, automation, and compliance tools become extremely valuable. The learning curve ultimately pays off because it allows for more accurate payroll processing and better HR data management. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now solves the challenge of managing multiple HR functions across separate systems by centralizing payroll, benefits administration, time tracking, compliance, and talent management into one platform. It reduces manual data entry, minimizes payroll errors, and helps ensure compliance with labor regulations. For me, this means greater efficiency and accuracy in HR processes. I can access real-time employee data, generate reports quickly, and rely on automated workflows to reduce administrative workload. Ultimately, it allows me to focus more on strategic HR initiatives and employee support rather than spending time on manual processing and troubleshooting ### 17. Efficient HR Management with Single Sign-On But Needs Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jil A. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about ADP Workforce Now?** I really like ADP Workforce Now because our employees find it very easy to use. When our employees are happy with the platform, it simplifies our jobs in HR. We're not bogged down with small tasks like printing pay stubs, looking up W-2s, and manually entering PTO. ADP Workforce Now streamlines these tasks for our end users, who are essentially our customers, making it easier on the HR department. A major draw for us is the single sign-on platform; since we use ADP Workforce Now as our full HRIS system, it allows us to manage the full life cycle of an employee using just one username and password. Everything our team needs, from applying for jobs on our website to offboarding, is accessible within one platform. This replaces the need for multiple platforms and eliminates duplicate data entry. **What do you dislike about ADP Workforce Now?** If I could choose one thing that could be better, it is the customer service. There’s a dance that you have to play when you have a problem because the company is so large. There's so many different people. I believe it would be better if we had more access to our account manager. It's very hard to reach her. So when we can't get her on the phone or via email, it's not a fast process. And when we do discover that we can't get in touch with her, there are so many different people that we have to go through to solve a small problem. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps us with a single sign-on for teammates, streamlining access to time, pay stubs, and benefits. It consolidates our HR processes into one platform, reducing duplicate entries and making HR tasks easier, which keeps us efficient. ### 18. User-Friendly ADP Workforce Now with Seamless APIs and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nanci F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about ADP Workforce Now?** ADP Workforce Now is very user friendly. It is able to break down your companies needs down to the job and/or employee. We have multiple connections/APIs set up with ADP which eliminates a lot of manual work. The tech team at ADP is very responsive and knowledgeable. We currently have 2 databases set up with ADP Workforce Now that I am in constantly daily. Working with the Garnishment Team, Wisely Team is always very helpful. Working on set up for new policies is very user friendly and working with the ADP team is very helpful. **What do you dislike about ADP Workforce Now?** The only thing I find right now that we would love to have access to is to be able to break down job costing for Salary employees. We have worked with our Account Manager on this issue and appreciate all his help. **What problems is ADP Workforce Now solving and how is that benefiting you?** Currently working with ADP Account Manager and the GL team to find a way to break down job costing for Salary employees. ### 19. Easy Navigation and Smooth Setup with ADP Workforce Now **Rating:** 4.5/5.0 stars **Reviewed by:** Cal . | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about ADP Workforce Now?** What I like best about ADP Workforce Now is the easy navigation between Time & Attendance and payroll processing. Their customer service is also much better than UKG’s in my experience. I have been using ADP Workforce Now since 2016, and even the implementation and setup process was much smoother and easier to manage from start to finish. **What do you dislike about ADP Workforce Now?** One thing I dislike about ADP Workforce Now is that it does not automatically calculate hourly rate changes when an employee receives a raise in the middle of a pay period. This requires manual adjustments between effective dates during payroll processing. I also wish the reporting feature was more flexible, similar to UKG, where reports can easily be customized by adding or removing headers and fields as needed. Another improvement would be the ability for practitioners to open a separate employee or manager view window so we can see exactly what employees and managers see while still working in another window at the same time, similar to UKG’s functionality. Other than those items, there is not much I dislike about ADP Workforce Now. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP has help a lot especially in providing good customer support and submitting our Quarterly payroll taxes on behalf of the company. ### 20. Effortless Payroll Experience with Helpful Features **Rating:** 5.0/5.0 stars **Reviewed by:** Avery P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I feel payroll is a very easy experience with ADP Workforce Now. Even though there's a bit of a manual process, it's smooth sailing. I love how easy it is to navigate the website! Adding new hires or terminating employees is simple with the wizards. I love the bridge for when I don't have time to call ADP or do the live chat, and all the different articles are great. It's helpful to read how other people have resolved issues, which has helped me many times. **What do you dislike about ADP Workforce Now?** I don't like how things randomly change names or wording. We have processes for multiple things we do in ADP Workforce Now, and it's annoying when something has moved places or changed names a million times. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now simplifies payroll, making the process easy and smooth. I appreciate the easy navigation, and the wizards simplify adding or terminating employees. The bridge feature and articles help in problem-solving without contacting support, which has been beneficial many times. ### 21. ADP Workforce Now: A Reliable, Intuitive HRIS That Streamlines HR Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Maria Luisa R. | Human Resources and DEI (Graduate Internship), Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about ADP Workforce Now?** ADP Workforce Now is a strong and convenient HRIS platform that centralizes key HR functions into one system, which greatly improves efficiency and simplifies daily operations; however, despite its overall reliability and intuitive design, it does have some limitations, particularly in advanced reporting capabilities, occasional system glitches, and certain constraints within its background check functionality, so while it remains a robust and valuable tool, there is still room for enhancement to deliver a more flexible and seamless user experience. **What do you dislike about ADP Workforce Now?** System glitches and lacks a true Compensation Management tool. While it offers a Compensation Module, this feature is designed primarily for executing compensation events rather than administering comprehensive total compensation packages, which limits its ability to support more advanced or strategic compensation needs. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps centralize key HR processes into one system, which improves efficiency, reduces manual work, and keeps employee data consistent across the organization. It streamlines payroll, benefits, timekeeping, and recruiting, making daily HR operations easier to manage. ### 22. Robust System with Excellent Flexibility but Inconsistent Support and Some Payroll Gaps **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea P. | Program Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about ADP Workforce Now?** What I like best about ADP Workforce Now is that it keeps so many moving pieces together in one place. Payroll, timecards, onboarding, benefits, reporting, employee self-service — it all connects well and saves a lot of manual work once things are set up correctly. I also really appreciate the flexibility. There are definitely times where it takes digging and problem solving to figure things out, but I actually enjoy that side of it. The reporting and setup options allow us to tailor things to fit our organization instead of forcing everything into a one-size-fits-all process. From the employee side, self-service has been a huge improvement because staff can access their paystubs, tax forms, timecards, and requests themselves instead of needing to contact payroll for every little thing. I also really enjoyed the ADP Pro Summit because it was nice to connect with other people who work in payroll/HR and learn new ways to use the system more effectively in real-life situations. **What do you dislike about ADP Workforce Now?** What I dislike most about ADP Workforce Now is that some very basic payroll and accounting functions still do not work as smoothly as they should. Sometimes it feels like the focus is more on adding future-facing features and flashy enhancements instead of fixing practical day-to-day functionality that payroll teams rely on. For example, the inability to directly tie timecard batches to wage changes makes hourly wage splits much more manual than they should be. That creates unnecessary extra calculations and review time during payroll processing. Another major frustration is that imputed income does not allocate based on distribution splits, which causes GL allocations to be slightly off for employees with splits unless adjustments are made manually. In my opinion, core payroll and accounting accuracy should always come first. The system has a lot of power and potential, but getting the foundational functionality fully streamlined would make a huge difference for the people using it every day. I also think the customer service experience can vary quite a bit depending on who you reach. Sometimes we connect with someone incredibly knowledgeable who understands the issue right away and is very helpful. Other times it feels like there is a major disconnect in communication, especially when dealing with more complex payroll or configuration questions, which can make problem resolution frustrating and time consuming. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps us keep payroll, HR, timekeeping, onboarding, benefits, and employee self-service all connected in one system instead of trying to manage everything across multiple platforms or spreadsheets. That integration saves a significant amount of manual entry, reduces duplicate work, and helps information flow more consistently between departments. From a payroll perspective, it gives us much better visibility into employee data, timecards, earnings, accruals, and reporting in one place, which makes payroll processing and auditing more efficient. The employee self-service tools have also reduced a lot of routine administrative questions because employees can access their own paystubs, tax forms, balances, and requests without needing payroll or HR to pull everything for them. The system also gives us flexibility to build rules, reports, and workflows that fit our organization’s needs rather than forcing us into a rigid process. While there are definitely areas that could still be improved, overall it has helped centralize operations and create more consistency across payroll and HR functions. ### 23. Inspiring Speakers and a Motivating “Payroll Like a Boss” Session **Rating:** 4.5/5.0 stars **Reviewed by:** Tracy G. | Sr Client Account Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about ADP Workforce Now?** The speakers in the general session and in Payroll Like a Boss were great. Payroll Like a Boss, in particular, really resonated with me. It felt relatable and motivating, and it encouraged me to think about my career and personal growth, as well as my team’s growth. **What do you dislike about ADP Workforce Now?** This was my first time attending, and it felt very overwhelming trying to figure out where to go and what to do. For anyone attending by themselves—especially first-timers—I really think there should be a buddy system or some kind of support to help people connect. So many attendees were already in groups, and it was hard to meet others on my own. The class descriptions could also be clearer; one class I took wasn’t for me, and about five others left too, which made me think the expectations weren’t set well. Also, since there’s a room for Ambassadors, it should be emphasized more that people can go there and what it’s for. **What problems is ADP Workforce Now solving and how is that benefiting you?** We’re adding a new company code to pay our NY employees weekly, and also setting up RROP for our CA employees. Everyone involved in these projects has been helpful, and their communication has been clear throughout. ### 24. ADP Workforce Now Review from a Multi-State, Multi-Feature Payroll Department Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Christine D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about ADP Workforce Now?** One of the biggest strengths for me is the multi-state payroll functionality, including tax filings and garnishment processing through SmartCompliance. We manage multiple FEINs, multiple company codes, varying PTO policies, union rules, tipped employees, and other complex payroll scenarios, and the system handles them with a high level of accuracy. The employee self-service features, such as direct deposit updates and W-4 changes, also help reduce administrative work for payroll processors, allowing them to focus more on complex payroll issues and exception handling. In addition, the system offers strong role-based security features that support proper segregation of duties and help strengthen internal controls. **What do you dislike about ADP Workforce Now?** ADP Workforce Now can feel overly complex and difficult to navigate, especially for new payroll administrators. Many payroll tasks take too many steps and aren’t always intuitive, which can slow down routine processing. Customer support is also inconsistent at times, with response times that vary and answers that can differ depending on the representative. Reporting is powerful, but it can be hard to build or customize reports without advanced training. Certain workflow or configuration updates may still require outside support or consultants. Timekeeping integration issues, approval delays, and retro corrections can also lead to significant payroll cleanup work. Because of the platform’s complexity, training new payroll team members can take a considerable amount of time. Some important payroll-related features and modules may end up as costly add-ons, and the system can create a heavy dependence on a small number of experienced administrators who truly understand how everything works. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now has helped us centralize our payroll and timekeeping processes into a single system, which is especially important in a multi-state, multi-feature payroll environment. It has improved payroll accuracy, compliance tracking, tax and garnishment processing, reporting, and employee self-service. As we transition from Workforce Now to Workforce Manager, the system cleanup process has been valuable in helping us uncover inconsistencies, outdated configurations, duplicate records, and process gaps that may have built up over time. Overall, this cleanup effort is benefiting the team by supporting more standardized processes, improving data accuracy, and helping ensure a smoother merge and implementation experience going forward. ### 25. ADP Workforce Now – a great centralized platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Bernadette L A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about ADP Workforce Now?** What I like most about ADP Workforce Now is its ability to streamline payroll, benefits, and employee management in one centralized platform. It improves efficiency, provides reliable reporting, and helps simplify complex HR and payroll processes for both administrators and employees. **What do you dislike about ADP Workforce Now?** One challenge with ADP Workforce Now is the limited administrative access available within the platform. There are times when I have to contact an ADP representative to complete tasks that I cannot perform directly. This can become time-consuming, as I often need to explain the issue in detail and occasionally guide the representative through the process to ensure the correct action is taken. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps solve several workforce management challenges by centralizing payroll, benefits, HR, and reporting into one system. This benefits me by improving efficiency, reducing manual processes, and providing easier access to employee data and reporting tools. It also helps streamline communication between HR, Benefits, and employees through a single platform. ### 26. Effortless Payroll, Strong HR Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Joy R. | Billing and Accounting Functional Area Specialist/ Financial Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about ADP Workforce Now?** I like the ease and smooth process of ADP Workforce Now when processing payroll and integrating HR tasks. It's up to date with tax changes, so I always feel confident that we are in compliance. I appreciate that insurance coverages and rates are embedded, ensuring that payroll deductions are accurate. The initial setup was very good because the implementation specialists worked closely with me to structure everything according to my preferences. **What do you dislike about ADP Workforce Now?** I was hoping that ADP would also look into incorporating or creating a program to capture H&W pay and do a moving dollar amount whenever there's reduction in regular work labor hours. Right now, we are doing this manually - which is not a big deal because we do have a spreadsheet that tracks all the movements. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now solves payroll processing issues and ensures compliance with tax changes. It eases payroll and HR integration, and calculates accurate deductions for insurance coverages and rates. ### 27. Effortless Payroll with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra E. | Compensation & Benefit- Total Reward, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about ADP Workforce Now?** I use ADP Workforce Now for payroll, and it's great because it helps me reconcile accounts easily and accurately. It reduces the need for manual calculation of salaries and taxes. I really like the reports and analytics features; I can easily create and spool reports anytime. The platform helps generate reports quickly, which I use for payroll tracking, balancing, and auditing, and it assists in payroll decision-making. I also appreciate having access to well-trained agents who can assist if needed. The initial setup was easy, and the team was supportive during the process. **What do you dislike about ADP Workforce Now?** Maybe more user friendly manual for new users. Because it’s such a big platform and it could be overwhelming, so maybe a manually or an easy guide or visual training on how to use the platform could be helpful. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now to easily reconcile accounts and spot differences. It reduces manual salary and tax calculations. I quickly generate reports for payroll tracking, balancing, and decision-making, supported by well-trained agents. ### 28. ADP is the go to source for all HR & Payroll needs **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah R. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about ADP Workforce Now?** As a multi-entity organization operating across state lines, I’ve really valued the updates to ADP Workforce Now’s compliance tracking and tax management features. The system’s proactive alerts and streamlined state registration tools help reduce risk and ensure we stay ahead of regulatory changes. The improvements in audit reporting have also added another layer of confidence in our processes. **What do you dislike about ADP Workforce Now?** As our organization grows and operates across multiple states, having more consistent access to a dedicated account representative who understands our structure would add significant value. While the support team is responsive, continuity in support could improve efficiency and reduce the need to re-explain complex situations. **What problems is ADP Workforce Now solving and how is that benefiting you?** I have solved many problems by using ADP. I have created a process that runs my payroll more smoothly and time-efficient. It has allowed us to give employees the ability to self-service their direct deposit account selection and tax withholding, thus freeing up time we do not have to enter that. **Official Response from Jennifer Stone:** > Thank you for your feedback. We value your comments and partnership. ### 29. Efficient Payroll Management and Collaborative User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jared A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I like the collaboration and networking with other users on ADP Workforce Now. The experiences shared by users at conferences and through networking help me by providing feedback on issues they have encountered, so I can avoid those negative problems. This guidance allows me to process payroll and make changes, like job promotions, correctly the first time without having to deal with error checking and fixing problems later. **What do you dislike about ADP Workforce Now?** I think ADP Workforce Now could improve by making more enhancements available in the core service models. A lot of the enhancements are in more expensive add-on tiers of the software, which might not be accessible for smaller organizations or those with lower budgets. Adding some of those features to the core services would be beneficial for those who don't have a huge budget. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now to manage payroll and track employee time every day. It solves the ongoing problems of managing timesheets and payroll. The resources available on The Bridge helps me learn about new or updated features, law changes, or compliance updates so that I can be proactive in updating our procedures or preparing for new or unexpected report requirements. ### 30. Centralized HR Power with Room for Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Megan P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I like that we can report on all employees from the same spot, and that T&A, Time Off, Payroll, and HR, including onboarding, are all together. ADP Workforce Now allows us to have complex setups across many company codes, but still manage them all together in one system. It solves a lot by having everyone in one system, being able to centralize some of our support teams, and allowing some modules to work in sync. **What do you dislike about ADP Workforce Now?** I wish ADP could be more customized and allow for dynamic fields that work together, or could be designed to look the way we want. I also wish it felt like the modules were more tied together - each one operates separately and then you have to manage access separately, etc. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now centralizes our HR tasks, allowing our modules to work in sync and managing complex setups across multiple company codes in one system. ### 31. Director of Finance **Rating:** 5.0/5.0 stars **Reviewed by:** Sangeeta S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** Now is its all-in-one HR and payroll functionality. It simplifies tasks like payroll processing, time tracking, benefits administration, and employee management in a single platform, which saves time and reduces errors. The reporting and analytics tools are also very useful for making informed workforce decisions, and the employee self-service features **What do you dislike about ADP Workforce Now?** One drawback of ADP Workforce Now is that the platform can feel complex and overwhelming, especially for new users or smaller teams without dedicated HR support. Some features require multiple steps to complete simple tasks, and customization options can sometimes be difficult to configure without additional training. Users also occasionally report slow customer support response times and system updates that can impact usability. Additionally, reporting tools, while powerful, may have a learning curve for creating more advanced or customized reports. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps solve several HR and workforce management challenges by centralizing payroll, benefits, time tracking, and employee data into one system. This reduces the need for manual data entry and multiple disconnected tools, which helps minimize errors and improve efficiency. It also streamlines payroll processing and compliance management, saving time for HR and administrative teams. The self-service features empower employees to manage their own information, reducing routine HR inquiries. Overall, the platform improves organization, accuracy, and productivity, allowing teams to focus more on strategic work instead of administrative tasks. ### 32. Efficient Reporting with Learning Management Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Christine B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I like how ADP Workforce Now lets me track things through reports and upload required documents efficiently. I'm impressed with its quick report generation for large groups, completing them in just a few minutes. The ability to create and edit reports as needed is really handy. I also appreciate the learning management feature, which allows us to assign required trainings and report to our directors on staff who have completed or need to finish them. It's especially valuable since our company is funded by national and state grants, requiring numerous annual trainings. **What do you dislike about ADP Workforce Now?** I would love to have the alphabet on top of the screen to click on a letter rather than type in every name to find someone. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now to track reports, upload documents, and run reports for large groups quickly. It's valuable for assigning and tracking required annual trainings, making it easier to report completion to our directors. ### 33. Streamlined HR Processes, Excellent Reporting Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kim S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I love how the recruitment to onboarding process is so streamlined with ADP Workforce Now. Everything is managed electronically, and there is good communication with prospective candidates. We've received excellent feedback on how easy this process is. Also, creating events in compensation and performance is very simplified, which alleviates such a workload for us. The reporting is very simplified as well, and if we can't customize ourselves, their custom reporting team is readily available to assist. ADP has a great support team that has guided us through issues and helped us get them resolved. **What do you dislike about ADP Workforce Now?** Benefits enrollment still needs some cosmetic assistance - associates still struggle to comprehend selections without direction from HR. The hierarchy needs to be more customizable - it is very rigid on where benefits are categorized and associates have a difficult time identifying the specific medical plans and determining the differences and which they should select. Even with using comparisons, they still struggle to understand without specific outline. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now simplifies reporting with a supportive custom reporting team, streamlines recruitment to onboarding process with good communication, and eases workload in compensation and performance events. ### 34. Slow Support, Cookie-Related Crashes, and Missing Basic Reporting **Rating:** 2.0/5.0 stars **Reviewed by:** Amy T. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP Workforce Now?** The search functionality is solid, and I like having the ability to override certain things when needed. The employee view is also helpful and makes it easier to find what I’m looking for. Overall, it feels like a trusted brand. **What do you dislike about ADP Workforce Now?** Support—especially chat support—often takes a really long time because the employees don’t seem familiar with basic requests. The website also often crashes due to cookies or for no clear reason. On top of that, some basic functionalities aren’t available, such as being able to run a report to see whether a check has been cashed. **What problems is ADP Workforce Now solving and how is that benefiting you?** For payroll, we upload spreadsheets to process everything, and it also serves as a central database for us to store employee information. ### 35. Streamlined Payroll with Customizable Features **Rating:** 4.0/5.0 stars **Reviewed by:** Reba R. | Payroll Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about ADP Workforce Now?** I appreciate the ease of use and integrations that ADP Workforce Now offers. I find it really beneficial to customize the platform for my needs, whether that's running reports, displaying important information and announcements on the home page, or managing payrolls. These capabilities make my job and my coworkers' jobs easier. **What do you dislike about ADP Workforce Now?** I wish I could compare more things when doing payrolls. I have to keep a lot of internal processes/checklists up-to-date when processing payrolls just to ensure that any changes that have taken place from one payroll to the next are looking correct. It would be so beneficial to be able to see that in the system quickly without having to run a report or compare pay summaries on individual profiles. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now eliminates manual processes, making complex payroll easier with software. Its customization options and integrations streamline tasks, simplifying my job and my coworkers' jobs. ### 36. Automated Convenience with Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Brooke G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I honestly really like the help button that is on every page. Most times I just have a quick question about how to do something and I can find the answer quickly by using this button and seeing if there is already a document to walk me through my question. I can find answers to my simple questions really quickly without having to go through the Bridge or call ADP. **What do you dislike about ADP Workforce Now?** I would like an easy to follow guide that shows me what all features I have with the modules that we have. I inherited a system that was already set up and sometimes it's hard to know what we can do to make processes smoother that just isn't set up in ADP yet. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now to automate processes that were previously done manually on paper, mainly for HR tasks like onboarding and managing employee information. ### 37. Unified Platform for M&A Heavy Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Grace G. | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** ADP Workforce Now is continually improving. Things that I suggest or give feedback on, they listen, take action, and test it before rolling it out, so when it does roll out, it works. With the improvements ADP Workforce Now has implemented, especially cloud-based and the AI Assist, I'd give them a ten. **What do you dislike about ADP Workforce Now?** I'd like ADP Workforce Now to have a little bit better integration. There are certain things that only practitioners can do, like creating custom reports for accounting. I can't give them access to run their own reports without giving more access than I'd like, so I'd like it to be a bit more granular. This would allow people to build the exact reports they need without accessing too much information. The initial setup process seemed easy, but we ran into several challenges, especially since we didn't have all the fields and GLs set up, which caused scrambling for information. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps us integrate different companies into one platform, making it easier for our merger-heavy company to become a unified unit. ### 38. ADP Makes Timebank Allocations and Reporting Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Rosanna A. | Finance Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ADP Workforce Now?** ADP allows me to digitize my grant/agreement allocations through the use of timebank once payroll is calculated. It also allows me to calculate the worker's compensation premiums and provides a customized report so i can import this data into Sage Intacct. **What do you dislike about ADP Workforce Now?** We have too few employees who participate in our company's benefits so the benefits set up in ADP only does the minimal participation; there's no bridge between our benefit companies and us so it's a manual process to set up employees on our benefits outside of ADP. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP solves our allocation calculations for grants/agreements, taxes and worker's compensation premiums. The pricing also allows us to save money from having to hire a full time HR person. ### 39. Systems frustrations **Rating:** 0.0/5.0 stars **Reviewed by:** Deborah B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** The total rewards statement. Nothing else to add **What do you dislike about ADP Workforce Now?** I am beyond frustrated with this system. As one of the HR admins for our company we have had little help with getting the system configured to our needs and with tech support when we encounter issues. We were told many times during our implementation that certain things were not possible, but now I am finding a few of those are able to be set up. But we don't have a reliable person to contact to help us, our account rep is only knowledgeable in Payroll and every time I have called for assistance the person on the phone is unable to help because they do not know the system well enough. Using the help feature within the system is little help because of the time it takes for any feedback. I currently have two items that I submitted on 4/21 that have not been resolved. I actually had to escalate them just to get someone to look at them. We are having to utilize several outside sources to complete tasks that should be done within ADP because of the functionality. We have to use DocuSign to assign documents for employees to sign because currently if you upload a document and take the time to add the necessary check boxes and fields you can only assign that document to one person. This is a huge problem when we have to assign this one document to 50 people. We cannot use E-verify or background checks because we have people that start working for us that are unable to use a computer due to their disability and I cannot enter the info in the system on their behalf. We need to assign company policies for specific groups of employees to sign but because this is tied to the security profile it would be too much of a hassle to set all the different security profiles. Just adding a new hire is a cumbersome process because so many things do not flow to the new hire profile from the candidate profile including the rate of pay. **What problems is ADP Workforce Now solving and how is that benefiting you?** They are causing more problems than they are solving ### 40. Intuitive Recruitment, Limited Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel D. | Manager, Global Talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** I find the recruitment portal in ADP Workforce Now very easy and intuitive to use. It's a simple system without a lot of bells and whistles or tons of customization, yet we've managed to accomplish many things on our own and build out what we need. So far, it's been good. The onboarding process, though newer to us, is going smoothly. The implementation was smooth, and the price is also quite reasonable. **What do you dislike about ADP Workforce Now?** It's not able to be customized a lot, so there's some things we have to either troubleshoot for or be okay with that it doesn't do. There are certain process steps that we're not able to customize and reconfigure. There also needs to be a way for the recruitment portal to send candidates with resumes directly to hiring managers, which you can't currently do. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now as our full applicant tracking system. It links onboarding to other parts of ADP, supporting our recruitment process and ensuring compliance. It replaced our old system, providing a vital role in recruitment and onboarding. ### 41. Streamlined HR with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** I like how ADP Workforce Now allows for seamless integration across departments, like benefits and payroll, eliminating the need for multiple systems. Employees find it convenient to view and manage their benefits through the site and mobile app without having to rely on a different site or call us for information. This self-service aspect makes everyone more efficient and effective. The system efficiently matches benefit deductions with what's deducted from payroll, which streamlines processes. I also found the initial setup fairly seamless. **What do you dislike about ADP Workforce Now?** Sometimes the crossover between departments can create an issue. If someone makes a change, it affects payroll, talent, benefits, etc. However, this might be more about training on our end for our employees. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now keeps all information in one place, allowing administrators and employees easy access. It integrates departments like benefits and payroll, enhancing efficiency. Employees can manage their own benefits online, making the whole company more self-sufficient and effective. ### 42. Reliable HR & Payroll, Mixed Experience, Steeper Learning Curve for some users **Rating:** 3.0/5.0 stars **Reviewed by:** Ryan L. | VP of Administrative Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** Workforce Now was a solid, well-built platform for my org. Payroll processing is reliable, and the system overall feels stable and mature. It does a good job keeping employee information, payroll, and HR data all in one place, which helps from an administrative standpoint. The reporting is also pretty strong, and we didn’t have issues with the core functionality - at least on this side of the system. Overall, it feels like a system that can scale with an organization and handle the basics fine. **What do you dislike about ADP Workforce Now?** While Workforce Now itself works well, our biggest challenges were with Workforce Manager (timekeeping). It was not very user-friendly for our staff, and we ran into ongoing issues with accuracy and reporting—especially since many of our employees work across multiple locations and departments. That made it difficult to reliably track hours and allocate labor costs the way we needed. We also found the overall experience to be a bit fragmented, with different components not always feeling fully integrated. For a workforce that isn’t highly technical, it created some confusion and frustration. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helped centralize payroll, HR, and employee data into one system, which simplifies administration and reduces the need for multiple tools. We have since reverted to a simpler HRMS but definitely miss some of the features only Workforce now offered in terms of custom fields etc., ### 43. Easy-to-Use Functions, but Support Need Faster Escalation **Rating:** 3.5/5.0 stars **Reviewed by:** Kim C. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** It’s extremely easy to use the simple functions. I love the learning management system. We’ve just started using that we are having difficulty getting documentation on how to use it. Payroll is efficient and easy. **What do you dislike about ADP Workforce Now?** When calling the helpdesk or chatting, it is extremely difficult to get someone that knows what they’re talking about and knows how to help. It seems to take a long time for them to research how to resolve the issue which doesn’t seem efficient because it waste a lot of of my time. I think having documented processes on how to do things in your system would be a lot easier. I’ve asked for the learning management system. Documentation and I have been unable to get anything from ourselves person the person that trained us we paid for a service that we don’t know how to use and she showed us some things, but I need documentation to go back to to reference instead of having to call and waste a bunch of time **What problems is ADP Workforce Now solving and how is that benefiting you?** N/A ### 44. Exceptional Reporting, Needs Better Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Danniela L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about ADP Workforce Now?** I use ADP Workforce Now for HRIS, including document execution, employee demographics, and payroll. I love having everything in one place and having an employee file cabinet. The field grabber option really stands out because it allows me to customize reports fully on any fields available, giving me exactly what I need. Reporting is so strong; it's a game changer for me. **What do you dislike about ADP Workforce Now?** I think AES, integrations, and customer ticketing could be improved. I found that I use that less and less and just utilize the chat option whenever I need help. The implementation was not as successful as I would have liked it to be. **What problems is ADP Workforce Now solving and how is that benefiting you?** I love having everything in one place with ADP Workforce Now. The employee file cabinet and customizable reports are fantastic. The field grabber option lets me create exactly the reports I need, making the reporting feature a game changer. ### 45. ADP for Payroll, Timekeeping, HR, and Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole A. | Director, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about ADP Workforce Now?** ADP Workforce Now helps manage payroll, HR, and benefits in one platform. The user-friendly interface makes navigating different tasks easily. One of the standout features is the reporting capabilities. The payroll processing is seamless and efficient, ensuring accuracy and compliance with tax regulations. Additionally, the self-service options empower employees to access their information without hassle, reducing administrative burden. Another major plus is the integration capabilities making it a flexible solution for companies of all sizes. Overall, ADP Workforce Now offers a comprehensive set of tools that enhance HR and payroll management, making it a valuable asset for businesses looking for reliability and efficiency **What do you dislike about ADP Workforce Now?** While ADP Workforce Now offers useful functionality, it does have its limitations. When issues arise across different modules, support teams sometimes deflect responsibility rather than working collaboratively to resolve the problem efficiently. **What problems is ADP Workforce Now solving and how is that benefiting you?** Open enrollment, union rules, integrations, hris and data management ### 46. Flexible Ontario Payroll Setup with CRA Integration and Strong Support by ADP **Rating:** 5.0/5.0 stars **Reviewed by:** Yash W. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP Workforce Now?** We can structure our ADP to fit Ontario standards. I can easily set up different types of employee levels, such as full-time, part-time, contractor, full-time contractor, and T4 vs. T4A contractors. That flexibility is really nice. I also like that it connects easily with the CRA, and we get good support from the India team whenever we need it. Pricing was also an important factor in selecting this tool compared to others, since we pay based on the modules we are procuring. **What do you dislike about ADP Workforce Now?** Sometimes the calculations for deductions and taxes aren’t consistent because, a lot of the time, they are manually adjusted by the India team. When that happens, it’s difficult to receive feedback from them and to clearly identify the level of accountability. **What problems is ADP Workforce Now solving and how is that benefiting you?** We were able to populate our payroll with the various employee types, and then set up individual rules and access levels for their login features, all the way through to the taxes that need to be set up for each of them. It’s very flexible. ### 47. ADP Workforce Now: Reliable with Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Carol P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I've been using ADP Workforce Now for over 30 years, and I'm really familiar with the software. I like that I can chat and reach the ADP Support Center. The AI assist also stands out a lot, especially for reporting, which is something I'm currently working on. Setting it up is easy as long as you know the ins and outs of the ADP software. **What do you dislike about ADP Workforce Now?** For time and attendance, I don't want the office employee to use the ADP mobile app on the website to clock in or out. We operate in multiple states, and they should be able to clock in or out from their desktop, where I can see their desktop identification or something similar. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now for payroll, but there's an issue where the timesheet department doesn't show in batch 90. The AI assist is helpful for reporting. ### 48. Endlessly adaptable and easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Judith P. | Benefits Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I was able to jump right in at my new job and start using ADP without any training. The ADP support team is always helpful and makes me look really good at my job! We’re integrating more and more modules into our WFN setup, and it’s been great to see how smoothly everything works together. **What do you dislike about ADP Workforce Now?** It would be nice to have the ability to reference a page (an employee profile, for instance) while doing something in another part of WFN. Always having to close out of a benefit page to reference something in an Employee Profile means clicking around a lt. **What problems is ADP Workforce Now solving and how is that benefiting you?** Carrier Connections has allowed me to automate our information feeds with our vendors for benefits and other products we use (earned wage access vendors, etc.) These feeds allow me to focus on more important work and instantly transmits the information to our carriers. ### 49. Works Well Overall, but Slow Responses and Frequent Agent Changes **Rating:** 3.5/5.0 stars **Reviewed by:** Christine L. | Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about ADP Workforce Now?** I liked that I could call the agent anytime, even though I had to be one of only five people who got access. At least everything worked. It was a bit challenging at first to figure out where everything was and how it all worked, but in the end it did work. **What do you dislike about ADP Workforce Now?** Sometimes it would take 2–3 business days just to get a single question answered. On top of that, the agents would change frequently, so I had to keep track of the inquiries I’d already submitted and remember exactly what I asked. Even though I typed everything out, I still had to stay really on top of my questions to avoid repeating myself. **What problems is ADP Workforce Now solving and how is that benefiting you?** Right now I’m not using it, but I did like the reporting. There were reports for everything, although it took some time to get familiar with it and learn where to find what I needed. ### 50. Easy to Use but Login Process Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Luisa B. | Cash Application Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about ADP Workforce Now?** I think once you log in, ADP Workforce Now is easy to use. It is very self-explanatory, and you don't need a lot of instructions to go in and verify what you're expecting, like when you request days off. It's very clear how much it would take from your balance and when you can expect approval. So that was very nice. I found the setup really easy, taking less than four hours, and even less than an hour just to verify where everything was, like balances, payrolls, and expected dates. The information was very self-explanatory. **What do you dislike about ADP Workforce Now?** I find it frustrating that every time I log in, I have to sign back in even if I saved it on my computer. It always requests a lot of things just to set it up, so it's kind of hard to use. I used to use it as a payroll app, and I really think the signing-up part should save your information, so you don't have to go in and out repeatedly. **What problems is ADP Workforce Now solving and how is that benefiting you?** While ADP Workforce Now is hard to use with frequent login issues, it's easy to navigate once logged in, especially for requests like days off. It's self-explanatory, clear on balances and approvals. ## ADP Workforce Now Discussions - [How does Workforce Now compare to other payroll services?](https://www.g2.com/discussions/25502-how-does-workforce-now-compare-to-other-payroll-services) - 6 comments, 3 upvotes - [How will Reporting courses improve and will there be improved modes of communication?](https://www.g2.com/discussions/adp-workforce-now-how-will-reporting-courses-improve-and-will-there-be-improved-modes-of-communication) - 1 comment, 1 upvote - [Vacation approval customization](https://www.g2.com/discussions/vacation-approval-customization) - 3 comments, 1 upvote - [ADP spammed me, so I agreed to a demo, and then they ignored me](https://www.g2.com/discussions/adp-spammed-me-so-i-agreed-to-a-demo-and-then-they-ignored-me) - 1 comment, 1 upvote - [What is the best way to get questions answered regarding payroll issues or concerns?](https://www.g2.com/discussions/50722-what-is-the-best-way-to-get-questions-answered-regarding-payroll-issues-or-concerns) - 2 comments, 1 upvote - [View ADP Workforce Now pricing details and edition comparison](https://www.g2.com/products/adp-workforce-now/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-27+15%3A40%3A15+-0500&secure%5Bsession_id%5D=f86ba361-fefd-4e23-b577-1337ed55524a&secure%5Btoken%5D=ead253bb816d4fac53bd7c31589815a6606a712d3467b56d3ad51609fae56384&format=llm_user) ## ADP Workforce Now Integrations - [15Five](https://www.g2.com/products/15five/reviews) - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - [Aclaimant](https://www.g2.com/products/aclaimant/reviews) - [ActionTrac](https://www.g2.com/products/actiontrac/reviews) - [ADP Onboarding](https://www.g2.com/products/adp-onboarding/reviews) - [ADP SmartCompliance®](https://www.g2.com/products/adp-smartcompliance/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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Performance **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Content** - Automation - Content Creation - Distribution Features **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Logistics** - Integrations & APIs - User, Role and Access Management **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Feedback** - Continuous Feedback - Requesting Feedback **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Generative AI** - AI Text-to-Image - AI Text Generation - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Recruiting and Onboarding** - Job Posting **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top ADP Workforce Now Alternatives - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,267 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 3.9/5.0 (1,238 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,663 reviews)