ADP Workforce Now

By ADP

4.2 out of 5 stars

How would you rate your experience with Workforce Now?

DP
Director of Human Resources
Mid-Market (51-1000 emp.)
"Good Overall System"
What do you like best about ADP Workforce Now?

It is a big company and you know what you are getting. They are a giant in the business and there is reliability there. Accessing their system is easy and generally it is easy to navigate their system. Review collected by and hosted on G2.com.

What do you dislike about ADP Workforce Now?

It is very one size fits all. The reporting is terrible. It is difficult at best to create custom reports and you often need to pay for ADP to build you a custom report. There is a lack of interface between the various ADP depts. If you need 401k it is one place, payroll is one place and time attendance is another. You can easily spend a ton of time of the phone getting bounced from one to another. In addition if you are not savvy to their systems you can easily miss something but not circling back to another dept. For example if you add a time off code with time and attendance and do not circle back to you payroll manager the time code will not payout properly on a paycheck. This happened to me and I caught it just before payroll went in. Review collected by and hosted on G2.com.

ADP Workforce Now Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

ADP Workforce Now Integrations

(95)
Verified by ADP Workforce Now

ADP Workforce Now Media

ADP Workforce Now Demo - ADP Workforce Now
From payroll to talent and more, ADP Workforce Now® is the intuitively easy HR suite that adapts to the way you work.
ADP Workforce Now Demo - ADP Workforce Now
Manage your business more strategically and effectively so you can work your way.
ADP Workforce Now Demo - ADP Benchmarking
Make more informed HR and business decisions with an external perspective powered by the industry's leading data set.
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ADP Workforce Now Reviews (3,906)

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Reviews

ADP Workforce Now Reviews (3,906)

View 4 Video Reviews
4.2
3,907 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the user-friendly interface and ease of navigation in ADP Workforce Now, highlighting how it simplifies payroll and HR tasks. Many appreciate the centralized access to payroll, benefits, and time management, which enhances efficiency and reduces errors. However, some users note that the interface can feel outdated and may require improvements for a smoother experience.

Pros & Cons

Generated from real user reviews
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Alex G.
AG
shop operations
Small-Business (50 or fewer emp.)
"Reliable, Accurate Payroll & HR with Convenient Self-Service"
What do you like best about ADP Workforce Now?

ADP is a reliable payroll and HR system that many businesses use to manage employee pay, taxes, and timekeeping. One of its biggest strengths is accuracy—payroll processing and tax calculations are dependable, which helps reduce errors and compliance issues. The employee self-service features are also convenient, allowing workers to view pay stubs and tax forms without having to contact HR. Review collected by and hosted on G2.com.

What do you dislike about ADP Workforce Now?

ADP can feel a bit complicated at first, especially for new users, and it may take some time to learn all of its features. It can also be more expensive than some other payroll options. Overall, ADP is a solid choice for companies that want a trustworthy and comprehensive payroll and HR solution, especially as they grow. Review collected by and hosted on G2.com.

Robin C.
RC
Director of Finance
Small-Business (50 or fewer emp.)
"Working with ADP Workforce "
What do you like best about ADP Workforce Now?

When I get an ADP rep that I can understand clearly and they seem to want to make sure all my questions and needs are addressed.

I love the instant preview process & being able to see in real time info on our employees. Review collected by and hosted on G2.com.

What do you dislike about ADP Workforce Now?

On occasion I will get an ADP rep that I have trouble understanding and therefore I'm not 100% sure that they fully understand my question or needs.

The connection between adding states for Workers Comp and the renewal. I will receive emails saying my Work Comp policy is available for download and for all the years I can remember, the download is never there on the portal. I have to call ADP Insurance dept & ask them to resend. Which is what I need to do after this review as my policy is not there to upload for 2019.

Wish there were HSA limits to set to help me stay on track to avoid overfunding someone's HSA account, i.e. like there are for 401k deferrals. Review collected by and hosted on G2.com.

Keanna E.
KE
Customer chat support
Mid-Market (51-1000 emp.)
"Wonderful All-in-One Payroll, HR & Benefits Platform with Reliable Compliance"
What do you like best about ADP Workforce Now?

All-in-one coverage: Payroll, HR, benefits, time & attendance, and reporting are integrated, which reduces duplicate data entry and helps keep records consistent.

Payroll reliability & compliance: ADP’s payroll engine is strong, especially for tax calculations, filings, and multi-state compliance—this is a big confidence booster for many organizations.

Scalability: It works well for mid-sized companies that are growing and need more structure without jumping to an enterprise-only system.

Employee self-service: Employees can access pay statements, tax forms, benefits, and personal info easily, which cuts down on HR admin work. Review collected by and hosted on G2.com.

What do you dislike about ADP Workforce Now?

Usability & Interface

Clunky or outdated UI — Some users feel the interface isn’t as intuitive or modern as newer HR platforms.

Hard to navigate — Complex menus can make simple tasks feel buried or take extra clicks.

❌ Complexity & Customization

Limited customization — Making the system behave exactly how your org wants can require workarounds or extra setup.

Configuration challenges — Setting up advanced workflows or rules isn’t always straightforward without support.

❌ Reporting

Reporting quirks — While there’s robust reporting, building custom reports can be cumbersome compared with more modern analytics tools.

❌ Performance Issues

Slow load times — Especially for large data sets or reports, performance can lag.

Occasional bugs — Like many large systems, users sometimes encounter glitches that need support intervention. Review collected by and hosted on G2.com.

MS
Director of Human Resources
Mid-Market (51-1000 emp.)
"Top-Notch Support with Room for UI Improvement"
What do you like best about ADP Workforce Now?

I like the customer service ADP provides. They offer many learning modules for their system, and there is always a customer service agent available to help. The chat feature is great; you get to speak with a live agent (not AI) who can guide you through almost any process. I needed help setting up our benefits options, and the agent on the chat feature walked me through the entire set-up process and stayed on the chat until I had complete confidence to move forward. Although the initial setup of ADP Workforce Now was moderately easy, there were some bumps along the way, but the customer service to get it straightened out was top-notch. Review collected by and hosted on G2.com.

What do you dislike about ADP Workforce Now?

I think the recruitment page can be more user-friendly, it takes some time to learn how to navigate it. I was having trouble finding where to re-open a job post after I had closed it. Navigating to that was not very intuitive. Review collected by and hosted on G2.com.

Giacomo D.
GD
Consulente Qualità ISO/IEC 17025 e ISO 9001
Mechanical or Industrial Engineering
Small-Business (50 or fewer emp.)
"Broad HR Suite with Automation and Dependable Payroll"
What do you like best about ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform aimed at mid-sized to large companies. It brings payroll, time tracking, HR administration, and talent management together in one system. Its key strengths are its broad feature set, automation of HR processes, and dependable payroll management. That said, users commonly point to a fairly complex setup and higher costs than some alternative solutions. Review collected by and hosted on G2.com.

What do you dislike about ADP Workforce Now?

Nothing. for nowOverall, ADP Workforce Now is a powerful and robust solution for companies seeking an all-in-one HR system, but it may require significant time, training, and investment to fully leverage its capabilities. Review collected by and hosted on G2.com.

Nakwai D.
ND
Compensation and Benefits Specialist
Enterprise (> 1000 emp.)
"Seamless All-in-One HR Platform with Stellar Reporting"
What do you like best about ADP Workforce Now?

I really like ADP Workforce Now for its ease of access and being a great all-in-one platform. The accessibility of assistance, particularly the chat feature, is great because you can quickly connect with a live representative and have your questions answered. If needed, ADP doesn't hesitate to escalate to a phone call where you can share your screen and get help with any corrections. I really enjoy the reporting; navigating and pulling necessary reports is extremely seamless. ADP's willingness to assist with reporting is also a big plus. Also, the setup process was very easy and streamlined, and integrating different products like ADP unemployment compensation and ADP ACA has been seamless. Review collected by and hosted on G2.com.

What do you dislike about ADP Workforce Now?

With the complexities of our onboarding, it just didn't work for us. So we utilize a separate system called HR Cloud, and then from the actual onboarding process, everything else is handled through ADP. Review collected by and hosted on G2.com.

Kiley V.
KV
payroll manager
Small-Business (50 or fewer emp.)
"Clunky Reporting, Limited Support Hurts Usability"
What do you like best about ADP Workforce Now?

I like ADP Workforce Now because it's easy to chat with someone when needed. It's valuable as it seems like a PEO system, so it simplifies administering benefits and 401(k). I appreciate how it allows us to easily input state details to ensure payroll taxes are withheld and remitted to the correct state and federal agencies. Review collected by and hosted on G2.com.

What do you dislike about ADP Workforce Now?

I think it would be nice to have more clarity on how to pull certain reports and how to input specific payroll details in a better, more simplified manner. And I would also like to see them have more help articles, just kinda like Gusto does, to allow us to easily search and find ways to add admin users or add certain pay codes. I think it's a little clunky. Review collected by and hosted on G2.com.

ASHLEY K.
AK
Records coordinator
"Comprehensive and User-Friendly HR Solution"
What do you like best about ADP Workforce Now?

I like the ease of access to everything and the user-friendly setup of ADP Workforce Now. It was just easy to navigate, and I didn't really have to be trained. You just log in and everything makes sense. I also found it super easy to contact ADP to obtain my taxes from an old employer. Additionally, I appreciate that I never really had any issues using it and it always had quick support. Review collected by and hosted on G2.com.

What do you dislike about ADP Workforce Now?

I really don’t have any complaints about the software. I guess if I had to pick something maybe that as soon as you login if you use it to clock in and out that your time clock would be the first thing you see on the screen. Review collected by and hosted on G2.com.

Prithvish P.
PP
Senior Demand Planner
Mid-Market (51-1000 emp.)
"User-Friendly Salary Tracking with Clear Graphical Breakdown"
What do you like best about ADP Workforce Now?

ADP helps me track my salary slips and also provides a detailed view of my salary, with each component shown in a graphical format. It lets me know the next salary date, and it stores my important documents so I can download them easily. The interface is user-friendly and simple to use. Review collected by and hosted on G2.com.

What do you dislike about ADP Workforce Now?

Currently, we use ADP mainly for salary and payroll, but we need to leverage more of its features to support a smoother, more efficient HR-related process. Review collected by and hosted on G2.com.

Arnav A.
AA
Customer Success Manager
Information Services
Mid-Market (51-1000 emp.)
"Versatile HR Solution, UI Needs Refresh"
What do you like best about ADP Workforce Now?

I like that ADP Workforce Now has a lot of modules and features, so you can do a lot of stuff. It's not just based around surveys or reviews. There's a lot that you can do around payroll, expenses, and taxes, especially if you're dealing with global employees. It's pretty much one platform where you can manage everything related to human resources and a lot of other things as well. Review collected by and hosted on G2.com.

What do you dislike about ADP Workforce Now?

I didn't like the UI a lot. It's very heavy and difficult to use. It needs an update. A UI upgrade to make it easier to absorb would be a big improvement. Also, the initial setup wasn't very easy, and it took us some time to understand ADP. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

Average Discount

16%

Perceived Cost

$$$$$

How much does Workforce Now cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 7 purchases.

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ADP Workforce Now Features
Reporting and Dashboards
User, Role, and Access Management
Performance and Reliability
Web Portal
Benefits Manager
Mobile
Payroll Entry
Time Off Accrual
Direct Deposit
Tax Calculation
Tax Filing
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Workforce Now