RUN Powered by ADP Reviews & Product Details

ADP RUN is a very user-friendly platform and an excellent solution for small businesses. It covers the core aspects of HR in one place, including payroll processing, tax compliance, pre-screening, and employee management. The system is intuitive and easy to navigate, which makes running payroll and handling HR tasks efficient and less time-consuming. ADP RUN also provides reliable tax technology and compliance support, giving peace of mind that filings and payments are handled accurately. Overall, it’s a strong, all-in-one HR and payroll solution for growing small businesses. Review collected by and hosted on G2.com.

While ADP RUN is user-friendly and great for small businesses, it does have a few drawbacks. Some users find the reporting features a bit limited compared to more robust HR platforms, and customizing certain workflows can be tricky. Customer support can occasionally be slow to respond during peak periods. Additionally, while the pricing is reasonable for small businesses, costs can add up as your team grows or if you need extra features. Overall, it’s a solid solution, but there are areas that could be improved. Review collected by and hosted on G2.com.

I love using RUN Powered by ADP because it makes things so much easier for me, especially with tasks like payroll, hiring, and terminations. It's great to know that everything is handled correctly, providing a sense of security. I appreciate how a lot of it is automatically done for me, which simplifies my work considerably. This system is pretty easy to use once you get the hang of it, and it’s already set up, so if I ever needed to be replaced or was out, someone could step in with little hassle. The customer service is also excellent; they walk you through things and make them straightforward. It's a reliable system that covers everything, from reporting for withholdings and retirement plans to handling direct debits and garnishments. I love that I only have to input information once, and they take care of the rest. Review collected by and hosted on G2.com.

I cannot think of anything I dislike about ADP Run. Review collected by and hosted on G2.com.

Our CPA migrated us to ADP after deciding they no longer wanted to handle payroll, and I came on board kicking and screaming. What I quickly found, though, was a simple, user-friendly experience that took the guesswork out of payroll and onboarding.

I was thrown into this responsibility with no payroll experience, and ADP has been instrumental in helping me run payroll efficiently while staying compliant with the laws. I’ve learned so much through the process. They probably know me by name at this point with all the questions I’ve asked, but every time I sign off, I walk away with clear answers and feel even more educated than I was before. Review collected by and hosted on G2.com.

There really isn’t any part of RUN powered by ADP that I dislike. I found it easy to integrate into my work week. I sign on about once a week and use the calendar for payroll reminders, tax filings, and even employee anniversaries.

Migrating over was very easy, and I even caught mistakes my CPA had made that I was able to correct. Overall, the process felt seamless. The icing on the cake is how simple employee onboarding is: with one straightforward ADP invite, a new hire can take responsibility for completing their own personal and tax information, so they’re fully integrated as a staff member within minutes. Review collected by and hosted on G2.com.

What I like best about RUN Powered by ADP is how user-friendly and reliable the platform is for managing payroll and HR tasks. The system is intuitive, reduces manual errors, and makes it easy to process payroll accurately and on time. I also appreciate the built-in compliance support, reporting tools, and the ability to access real-time data when needed. Overall, it saves time, increases confidence in payroll accuracy, and allows me to focus more on supporting the business and employees. Review collected by and hosted on G2.com.

While RUN Powered by ADP is generally reliable, one area for improvement is response time and follow-up when submitting requests or updates. At times, changes can take longer than expected to reflect in the system, and reaching a live representative can require additional time. Enhancing real-time support and speeding up system updates would make the overall experience even more efficient. Review collected by and hosted on G2.com.

RUN Powered by ADP has been an excellent choice for my new business’s payroll and core HR needs. I use the platform weekly for payroll processing and employee management, and it has been very easy to navigate—even as a first-time user. The implementation process was smooth and well-organized.

The system offers strong payroll and HR features that are intuitive and comprehensive, making it easy to manage employee information, taxes, and compliance in one place. The integrations with other business tools work seamlessly, which has been a big plus in day-to-day operations.

Most importantly, the customer support has been outstanding—responsive, knowledgeable, and genuinely helpful throughout the onboarding process. RUN Powered by ADP has given me confidence that payroll and HR are handled correctly, allowing me to stay focused on growing my business.

Highly recommend for small and growing businesses. Review collected by and hosted on G2.com.

The initial setup process is thorough, which is beneficial for accuracy and compliance, but it can feel time-consuming due to the amount of detailed information required upfront. For a new business, this can slow momentum early on.

While the platform is generally reliable, the user interface isn’t always intuitive. Some menus and settings require extra clicks to locate specific payroll or tax-related fields, which can make routine tasks take longer than expected.

Notifications for pending or incomplete items could also be clearer. The system does flag issues, but it’s not always immediately obvious what specific action is needed without digging further into the details.

There are also some limitations around customization. Certain reports and workflows feel rigid, with limited flexibility to tailor them to specific business needs.

Lastly, pricing transparency around add-ons and upgrades could be improved. Additional features are not always clearly explained upfront, making it harder to anticipate total costs as the business grows.

Overall, RUN Powered by ADP is dependable and comprehensive, but some usability, customization, and transparency enhancements would make the experience even better. Review collected by and hosted on G2.com.

It is user friendly. I have three small companies using it for their individual payroll and timekeeping. I can get my payroll done in under an hour. When I have run into issues, I simply called Client Services and they would clearly and concisely assist me with taking care of my issue. It was very easy to set up, their implementation team grabbed the necessary reports and migrated my company information from me. It was simple matter of logging in and double checking the data for me to complete my companies integration. I use run frequently, as it also houses simple employment information that I am requested to provide for things like my benefits enrollments, or government surveys. Review collected by and hosted on G2.com.

One thing I don't like about run is that I can't preload my paid holidays. We treat holiday pay as we would regular pay, so that if we are closed on one day, and the employee works their full shifts the remaining four days of the week and we need them to do a little more, they are paid overtime on all hours worked over the 40 hours including Holiday pay. Because this is not a state or federal requirement, I have to actually enter holiday hours as if the employee worked an 8 hour shift manually, or the system will not pay the overtime that our employees are entitled to with how we pay them. Review collected by and hosted on G2.com.

They have alot of reporting options which helps verify payroll taxes. I like being able to import timecards from the timekeeping of ADP Review collected by and hosted on G2.com.

It is very clunky. I honeslty think ADP really needs to stop putting so much focus on adding more products and actually make their main product (payroll and timekeeping) very functional. I hate how hard it is to edit PTO that was already approved. I hate that I have to jump from one page to the next to do different things because their site isnt smart and allows you to edit things on the same page. I hate that employees cant request to edit their own time and we can either approve or deny. Like their site needs tons of upgrades. Connecteam is way better in features and usability. Also our transition from quickbooks has not been that great. Even ADP has gotten a ton wrong on our tax accounts and I have had to fight and argue with agents to get things solved. Review collected by and hosted on G2.com.

The ease of entry and features available to make my payroll happen quickly and accurately are wonderful! Review collected by and hosted on G2.com.

There really isn't anything, though sometimes I get confused on something, the chat and or a quick phone call make the problem go away and leave me with understanding so it doesn't happen again! Review collected by and hosted on G2.com.

As the 100% owner and only full-time employee of my LLC, I wear all the hats—payroll, compliance, operations. ADP has been a huge help in filing all my payroll-related forms accurately and on time, especially with my mix of temps and 1099 contractors. The chat support is consistently responsive and helpful, which makes it easier to resolve issues quickly without interrupting my workflow Review collected by and hosted on G2.com.

The pay-by-pay workers’ compensation integration offered through third-party insurers is confusing and feels cumbersome. It’s not always clear how the deductions are calculated or how to reconcile them with my internal records. I’d prefer more transparency and control over that process. Especially when dealing with multi-state clients/jobs Review collected by and hosted on G2.com.

While there are areas for improvement, RUN Powered by ADP is generally easy to use. The platform is straightforward and intuitive, making basic tasks simple to complete without excessive navigation. Overall, it provides a user-friendly experience that allows staff to complete required actions efficiently.

For the most part, their customer service is also quite good. The availability of the chat option is especially helpful and appreciated, as it allows for quicker assistance and more efficient issue resolution without long hold times on the phone. Review collected by and hosted on G2.com.

The Time and Attendance system is overly restrictive and inefficient. We frequently receive flag errors for missed lunches even when employees have approved lunch waivers documented on their spreadsheets.

Correcting errors is unnecessarily complicated. Instead of making adjustments directly in the timesheet, we must navigate through multiple layers—entering the timesheet, exiting to PTO, and then returning to the timesheet to confirm whether the issue was resolved. This process is time-consuming and frustrating.

Requesting vacation (VAC) or sick (SIC) time is also cumbersome. Requests can only be submitted during specific times of day, and completing a single request requires navigating through multiple sections of the system.

In addition, the system’s reporting capabilities are very limiting. The available reports do not provide the flexibility or level of detail needed for effective oversight, auditing, or operational decision-making.

Finally, the mobile app is unreliable. It crashes frequently during clock-in and clock-out, and the location tracking for punches is often inaccurate. This makes the system unreliable and undermines its purpose as an accurate timekeeping tool. Review collected by and hosted on G2.com.