What do you like best?
We just started using Lattice to do our internal reviews at my company (we had been using a homegrown, somewhat janky solution before this) and I love the transition -- which is rare to say about switching tools. Most people hate change or changing the software.
Especially since we have three review cycles each year (peer reviews, manager reviews, and self-reviews) it's wonderful to know that the software we're using is making that task painless and easy. Specifically, I love that Lattice has an intuitive design and is easy to navigate, I know that my reviews will get surface to my manager and that when I'm writing reviews for other it will automatically save them for me as I go.
What do you dislike?
While the demographic scoring is really good, they have a tough time mixing in behavioral scoring into a single score/rank. Typically they have to create another field and then combine the 2 scores for something like A-1, B3, D1, etc.
It would also be nice if Sales had some behavioral insights that showed them what behavior the lead did that gave them the score they have.
Recommendations to others considering the product:
Customer Support is amazing. They quickly take suggestions and roll them out into production. Capabilities are always expanding. They have recently rolled out a bunch of new reporting for managers which is super helpful. The user interface is super easy. Lots of flexibility, clearly designed with the user in mind.
What problems are you solving with the product? What benefits have you realized?
Lattice improved the focus on the organization and it has helped create a stronger culture as everyone the company can see how they support the company goals.