--- title: ADP Workforce Now Reviews meta_title: 'ADP Workforce Now Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4258 reviews by the users' company size, role or industry to find out how ADP Workforce Now works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 4258 scale: '5' date_modified: '2026-07-29' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP Workforce Now Reviews **Vendor:** ADP **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 4,258 ## About ADP Workforce Now ADP Workforce Now is the only all-in-one, cloud-based HR suite that adapts to the way you work. Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities. Managing your people has never been easier. ADP Workforce Now equips you with the tools not just to track HR information, but to help you manage your workforce and make data-driven decisions. And, as you grow, you can add the functionality you need. Empower all levels of your organization with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers. • All-in-one: A configurable HR platform to efficiently manage all your people management functions — payroll, HR, time, talent, and benefits — within a single database. • Confident Compliance: Our industry-leading security keeps your data safe, while our deep compliance expertise and solutions help you protect your business. • Ease of use: Innovative, easy-to-use features at your fingertips, making it easy to work in ways that fit your needs while also providing a better experience for your workforce • Insights in the flow of work: Make decisions with confidence, informed by insights from the richest and most robust workforce database in the business. • Integrated and connected ecosystem: Broaden your people management capabilities with the largest HR ecosystem that easily and securely integrates with leading third-party solutions. Easily connect with vital partners such as accountants, brokers and financial providers. PAYROLL. Save time and reduce errors with the all-in-one suite purposefully built to help you operate your business and meet your compliance needs. With anytime, anywhere access, quickly and accurately process payroll and gain insights into pay and earnings trends. Improve accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support your tax & compliance obligations and scales with you as you grow. Manage payroll for a global workforce with a single solution. HUMAN RESOURCES. Transform HR management from an administrative function to a vital, strategic part of your business. With configurable workflows and online document storage, reduce the time spent with paperwork and increase the time managing and transforming your people. Automate and streamline key needs including new hire onboarding and employee acknowledgment. Reduce employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience. TALENT. Recruitment, performance management, compensation, learning. Attract top talent with intelligent and easy-to-use tools. Advertise open positions across 25,000+ Job Sites with JobTarget. Take a proactive approach to hiring with embedded ZipRecruiter Job Slots that helps you identify and match active job seekers with best fit jobs. Intelligently analyze which applicants best match your job description with Profile Relevancy. Define job requisitions with confidence using industry and geographic Compensation Benchmarks. Streamline the performance review process to better assess and develop high-performing teams. Align performance to corporate goals with the help of cascading and weighted goals and view team priorities and goal progress in one place with an organized Performance dashboard. Provide flexibility outside of the traditional annual review process with continuous and non-common date reviews. Develop a defined pay-for-performance compensation strategy to help retain top talent. BENEFITS ADMINISTRATION. Streamline your benefits administration with an actionable dashboard that brings notifications and tasks to your attention. Administer benefit plans, execute a smooth open enrollment process, and collect the data required to be compliant with the ACA. Utilize electronic carrier connections to ensure that enrolled employees and their dependents match your organization’s records saving you money. Reduce your administrative burden and simplify Open Enrollment with our OE Center and service team TIME & ATTENDANCE. Experience time tracking that’s easy, convenient and accurate — for both employees and managers. Manage labor costs, boost productivity and simplify compliance by automating your timekeeping, attendance tracking and scheduling. Time-saving automation, seamless payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics help you effectively manage your workforce, every day. ADP DATACLOUD. Making data-driven business decisions has never been easier. With all of your Payroll, Human Resources, Benefits, Time and Talent information in one system, you can gain real, data-driven insight into your business. ADP Benchmarks lets you see how you compare to companies like yours— industries like yours— and locations like yours—so that you can confidently make strategic decisions based on the industry's largest data set. MOBILE. Equip employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, manage payment options, and may. Empower business leaders with actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights. ADP MARKETPLACE. Broaden the capabilities of your HR suite with leading solutions ready to easily and securely share data with ADP Workforce Now. ADP API CENTRAL. Supports developers with tools for custom integrations to other HR and business systems to share and synchronize HR data to save time and maintain data accuracy. ## ADP Workforce Now Pros & Cons **What users like:** - Users value the **ease of use** of ADP Workforce Now, appreciating its intuitive interface for all users. (309 reviews) - Users appreciate the **helpful customer support** and user-friendly design of ADP Workforce Now for administration and employees. (218 reviews) - Users appreciate the **user-friendly payroll dashboard** of ADP Workforce Now, simplifying navigation and enhancing efficiency. (204 reviews) - Users value the **easy access and centralized features** of ADP Workforce Now, simplifying payroll and benefits management. (160 reviews) - Users value the **integrated HR functions** of ADP Workforce Now, which streamlines processes and enhances user experience. (154 reviews) - Users value the **easy access** to payroll, benefits, and time-off information through ADP Workforce Now's user-friendly interface. (150 reviews) - Users value the **helpful customer support** of ADP Workforce Now, enhancing their overall user experience and assistance. (142 reviews) - Simple (140 reviews) - User Interface (140 reviews) - Time-saving (135 reviews) **What users dislike:** - Users experience **poor customer support** , leading to frustration when issues arise and assistance is needed promptly. (111 reviews) - Users find ADP Workforce Now to be **not user-friendly** , noting issues with clunky navigation and difficult report access. (98 reviews) - Users find **limited customization** in ADP Workforce Now, facing challenges with reports and workflows that hinder efficiency. (81 reviews) - Users find **missing features** in ADP Workforce Now, noting limitations in customization and flexibility of reports and workflows. (79 reviews) - Users find the **limited features** of ADP Workforce Now challenging, particularly in recruitment and reporting functionalities. (75 reviews) - Users face **navigation difficulty** with a dated interface and complex workflows that hinder smooth task completion. (73 reviews) - Users find the **interface not intuitive** , noting challenges with navigation and accessing reports effectively. (66 reviews) - Complex Reporting (65 reviews) - Users experience **poor support services** , often receiving inconsistent answers and unresolved feedback on issues. (64 reviews) - Learning Curve (62 reviews) ## ADP Workforce Now Reviews ### 1. Director of Finance **Rating:** 5.0/5.0 stars **Reviewed by:** Sangeeta S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** Now is its all-in-one HR and payroll functionality. It simplifies tasks like payroll processing, time tracking, benefits administration, and employee management in a single platform, which saves time and reduces errors. The reporting and analytics tools are also very useful for making informed workforce decisions, and the employee self-service features **What do you dislike about ADP Workforce Now?** One drawback of ADP Workforce Now is that the platform can feel complex and overwhelming, especially for new users or smaller teams without dedicated HR support. Some features require multiple steps to complete simple tasks, and customization options can sometimes be difficult to configure without additional training. Users also occasionally report slow customer support response times and system updates that can impact usability. Additionally, reporting tools, while powerful, may have a learning curve for creating more advanced or customized reports. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps solve several HR and workforce management challenges by centralizing payroll, benefits, time tracking, and employee data into one system. This reduces the need for manual data entry and multiple disconnected tools, which helps minimize errors and improve efficiency. It also streamlines payroll processing and compliance management, saving time for HR and administrative teams. The self-service features empower employees to manage their own information, reducing routine HR inquiries. Overall, the platform improves organization, accuracy, and productivity, allowing teams to focus more on strategic work instead of administrative tasks. ### 2. Transformed Our Onboarding with Accurate, Unified HR Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about ADP Workforce Now?** ADP Workforce Now has genuinely transformed how we manage the onboarding process. Before using it, new hire paperwork was scattered across multiple systems, which led to missing documents, data entry errors, and delays getting people set up on day one. Now, new hires can complete all their onboarding paperwork through one unified process flow before they even arrive on day one, including tax withholding, direct deposit, and company policy acknowledgments. The accuracy improvement has been the biggest win for us. The integration automatically syncs employee data across systems, which reduces errors by ensuring accurate, up-to-date information without anyone having to manually re-enter the same details twice. We used to catch data mismatches regularly during audits; that problem has essentially disappeared. The talent profile integration and performance management tools also make it easy to track employee development from hire through performance review, all within the same platform. Having recruiting, onboarding, and performance data connected in one place means nothing falls through the cracks. I would absolutely recommend it to any mid-sized HR team looking to reduce manual work and improve data integrity. **What do you dislike about ADP Workforce Now?** The biggest friction point with ADP Workforce Now has been the initial implementation and setup. The initial setup and customization required a significant time investment and change management effort, which was more than we anticipated going in. Configuring onboarding workflows to match our specific organizational structure took considerably longer than the vendor timelines suggested, and there were moments where the process felt incomplete. There are also many different ways to perform the same function within the platform, which sounds like flexibility but in practice made it harder to train our team consistently. New admins especially had a steep learning curve just figuring out which path to follow for routine tasks. Certain updates and navigation steps can also slow down workflow, especially during high-demand periods. That said, once we were past the setup phase, day-to-day use became much smoother. My advice to anyone considering it: plan for implementation and training by allocating enough time and resources for the initial setup upfront, and don't underestimate how long it takes to get your workflows dialed in. The payoff is real, but the ramp-up period deserves an honest heads-up. **What problems is ADP Workforce Now solving and how is that benefiting you?** Before ADP Workforce Now, our HR processes were largely manual and paper-based. New hire paperwork was printed, physically signed, scanned, and filed, which created bottlenecks every time we brought someone on board. Important documents were hard to track down, data had to be re-entered multiple times across different systems, and the margin for human error was high. ADP Workforce Now solved this by digitizing and automating the entire onboarding and talent management workflow. New hires now complete everything electronically before day one, data flows through the system without anyone re-keying it, and records are instantly accessible when we need them. The most tangible benefit has been the time savings. What used to take our HR team several hours per new hire now takes a fraction of that. Those recovered hours have been redirected toward higher-value work like employee development and engagement, rather than chasing down paperwork. For any organization still running HR on spreadsheets and paper forms, the productivity shift alone makes ADP Workforce Now worth serious consideration. ### 3. Efficient Reporting with Learning Management Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Christine B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I like how ADP Workforce Now lets me track things through reports and upload required documents efficiently. I'm impressed with its quick report generation for large groups, completing them in just a few minutes. The ability to create and edit reports as needed is really handy. I also appreciate the learning management feature, which allows us to assign required trainings and report to our directors on staff who have completed or need to finish them. It's especially valuable since our company is funded by national and state grants, requiring numerous annual trainings. **What do you dislike about ADP Workforce Now?** I would love to have the alphabet on top of the screen to click on a letter rather than type in every name to find someone. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now to track reports, upload documents, and run reports for large groups quickly. It's valuable for assigning and tracking required annual trainings, making it easier to report completion to our directors. ### 4. Streamlined HR Processes, Excellent Reporting Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kim S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I love how the recruitment to onboarding process is so streamlined with ADP Workforce Now. Everything is managed electronically, and there is good communication with prospective candidates. We've received excellent feedback on how easy this process is. Also, creating events in compensation and performance is very simplified, which alleviates such a workload for us. The reporting is very simplified as well, and if we can't customize ourselves, their custom reporting team is readily available to assist. ADP has a great support team that has guided us through issues and helped us get them resolved. **What do you dislike about ADP Workforce Now?** Benefits enrollment still needs some cosmetic assistance - associates still struggle to comprehend selections without direction from HR. The hierarchy needs to be more customizable - it is very rigid on where benefits are categorized and associates have a difficult time identifying the specific medical plans and determining the differences and which they should select. Even with using comparisons, they still struggle to understand without specific outline. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now simplifies reporting with a supportive custom reporting team, streamlines recruitment to onboarding process with good communication, and eases workload in compensation and performance events. ### 5. Slow Support, Cookie-Related Crashes, and Missing Basic Reporting **Rating:** 2.0/5.0 stars **Reviewed by:** Amy T. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP Workforce Now?** The search functionality is solid, and I like having the ability to override certain things when needed. The employee view is also helpful and makes it easier to find what I’m looking for. Overall, it feels like a trusted brand. **What do you dislike about ADP Workforce Now?** Support—especially chat support—often takes a really long time because the employees don’t seem familiar with basic requests. The website also often crashes due to cookies or for no clear reason. On top of that, some basic functionalities aren’t available, such as being able to run a report to see whether a check has been cashed. **What problems is ADP Workforce Now solving and how is that benefiting you?** For payroll, we upload spreadsheets to process everything, and it also serves as a central database for us to store employee information. ### 6. Streamlined Payroll with Customizable Features **Rating:** 4.0/5.0 stars **Reviewed by:** Reba R. | Payroll Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about ADP Workforce Now?** I appreciate the ease of use and integrations that ADP Workforce Now offers. I find it really beneficial to customize the platform for my needs, whether that's running reports, displaying important information and announcements on the home page, or managing payrolls. These capabilities make my job and my coworkers' jobs easier. **What do you dislike about ADP Workforce Now?** I wish I could compare more things when doing payrolls. I have to keep a lot of internal processes/checklists up-to-date when processing payrolls just to ensure that any changes that have taken place from one payroll to the next are looking correct. It would be so beneficial to be able to see that in the system quickly without having to run a report or compare pay summaries on individual profiles. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now eliminates manual processes, making complex payroll easier with software. Its customization options and integrations streamline tasks, simplifying my job and my coworkers' jobs. ### 7. Automated Convenience with Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Brooke G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I honestly really like the help button that is on every page. Most times I just have a quick question about how to do something and I can find the answer quickly by using this button and seeing if there is already a document to walk me through my question. I can find answers to my simple questions really quickly without having to go through the Bridge or call ADP. **What do you dislike about ADP Workforce Now?** I would like an easy to follow guide that shows me what all features I have with the modules that we have. I inherited a system that was already set up and sometimes it's hard to know what we can do to make processes smoother that just isn't set up in ADP yet. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now to automate processes that were previously done manually on paper, mainly for HR tasks like onboarding and managing employee information. ### 8. Unified Platform for M&A Heavy Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Grace G. | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** ADP Workforce Now is continually improving. Things that I suggest or give feedback on, they listen, take action, and test it before rolling it out, so when it does roll out, it works. With the improvements ADP Workforce Now has implemented, especially cloud-based and the AI Assist, I'd give them a ten. **What do you dislike about ADP Workforce Now?** I'd like ADP Workforce Now to have a little bit better integration. There are certain things that only practitioners can do, like creating custom reports for accounting. I can't give them access to run their own reports without giving more access than I'd like, so I'd like it to be a bit more granular. This would allow people to build the exact reports they need without accessing too much information. The initial setup process seemed easy, but we ran into several challenges, especially since we didn't have all the fields and GLs set up, which caused scrambling for information. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps us integrate different companies into one platform, making it easier for our merger-heavy company to become a unified unit. ### 9. ADP Makes Timebank Allocations and Reporting Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Rosanna A. | Finance Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ADP Workforce Now?** ADP allows me to digitize my grant/agreement allocations through the use of timebank once payroll is calculated. It also allows me to calculate the worker's compensation premiums and provides a customized report so i can import this data into Sage Intacct. **What do you dislike about ADP Workforce Now?** We have too few employees who participate in our company's benefits so the benefits set up in ADP only does the minimal participation; there's no bridge between our benefit companies and us so it's a manual process to set up employees on our benefits outside of ADP. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP solves our allocation calculations for grants/agreements, taxes and worker's compensation premiums. The pricing also allows us to save money from having to hire a full time HR person. ### 10. Systems frustrations **Rating:** 0.0/5.0 stars **Reviewed by:** Deborah B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** The total rewards statement. Nothing else to add **What do you dislike about ADP Workforce Now?** I am beyond frustrated with this system. As one of the HR admins for our company we have had little help with getting the system configured to our needs and with tech support when we encounter issues. We were told many times during our implementation that certain things were not possible, but now I am finding a few of those are able to be set up. But we don't have a reliable person to contact to help us, our account rep is only knowledgeable in Payroll and every time I have called for assistance the person on the phone is unable to help because they do not know the system well enough. Using the help feature within the system is little help because of the time it takes for any feedback. I currently have two items that I submitted on 4/21 that have not been resolved. I actually had to escalate them just to get someone to look at them. We are having to utilize several outside sources to complete tasks that should be done within ADP because of the functionality. We have to use DocuSign to assign documents for employees to sign because currently if you upload a document and take the time to add the necessary check boxes and fields you can only assign that document to one person. This is a huge problem when we have to assign this one document to 50 people. We cannot use E-verify or background checks because we have people that start working for us that are unable to use a computer due to their disability and I cannot enter the info in the system on their behalf. We need to assign company policies for specific groups of employees to sign but because this is tied to the security profile it would be too much of a hassle to set all the different security profiles. Just adding a new hire is a cumbersome process because so many things do not flow to the new hire profile from the candidate profile including the rate of pay. **What problems is ADP Workforce Now solving and how is that benefiting you?** They are causing more problems than they are solving ### 11. Intuitive Recruitment, Limited Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel D. | Manager, Global Talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** I find the recruitment portal in ADP Workforce Now very easy and intuitive to use. It's a simple system without a lot of bells and whistles or tons of customization, yet we've managed to accomplish many things on our own and build out what we need. So far, it's been good. The onboarding process, though newer to us, is going smoothly. The implementation was smooth, and the price is also quite reasonable. **What do you dislike about ADP Workforce Now?** It's not able to be customized a lot, so there's some things we have to either troubleshoot for or be okay with that it doesn't do. There are certain process steps that we're not able to customize and reconfigure. There also needs to be a way for the recruitment portal to send candidates with resumes directly to hiring managers, which you can't currently do. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now as our full applicant tracking system. It links onboarding to other parts of ADP, supporting our recruitment process and ensuring compliance. It replaced our old system, providing a vital role in recruitment and onboarding. ### 12. Streamlined HR with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** I like how ADP Workforce Now allows for seamless integration across departments, like benefits and payroll, eliminating the need for multiple systems. Employees find it convenient to view and manage their benefits through the site and mobile app without having to rely on a different site or call us for information. This self-service aspect makes everyone more efficient and effective. The system efficiently matches benefit deductions with what's deducted from payroll, which streamlines processes. I also found the initial setup fairly seamless. **What do you dislike about ADP Workforce Now?** Sometimes the crossover between departments can create an issue. If someone makes a change, it affects payroll, talent, benefits, etc. However, this might be more about training on our end for our employees. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now keeps all information in one place, allowing administrators and employees easy access. It integrates departments like benefits and payroll, enhancing efficiency. Employees can manage their own benefits online, making the whole company more self-sufficient and effective. ### 13. Reliable HR & Payroll, Mixed Experience, Steeper Learning Curve for some users **Rating:** 3.0/5.0 stars **Reviewed by:** Ryan L. | VP of Administrative Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** Workforce Now was a solid, well-built platform for my org. Payroll processing is reliable, and the system overall feels stable and mature. It does a good job keeping employee information, payroll, and HR data all in one place, which helps from an administrative standpoint. The reporting is also pretty strong, and we didn’t have issues with the core functionality - at least on this side of the system. Overall, it feels like a system that can scale with an organization and handle the basics fine. **What do you dislike about ADP Workforce Now?** While Workforce Now itself works well, our biggest challenges were with Workforce Manager (timekeeping). It was not very user-friendly for our staff, and we ran into ongoing issues with accuracy and reporting—especially since many of our employees work across multiple locations and departments. That made it difficult to reliably track hours and allocate labor costs the way we needed. We also found the overall experience to be a bit fragmented, with different components not always feeling fully integrated. For a workforce that isn’t highly technical, it created some confusion and frustration. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helped centralize payroll, HR, and employee data into one system, which simplifies administration and reduces the need for multiple tools. We have since reverted to a simpler HRMS but definitely miss some of the features only Workforce now offered in terms of custom fields etc., ### 14. Easy-to-Use Functions, but Support Need Faster Escalation **Rating:** 3.5/5.0 stars **Reviewed by:** Kim C. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** It’s extremely easy to use the simple functions. I love the learning management system. We’ve just started using that we are having difficulty getting documentation on how to use it. Payroll is efficient and easy. **What do you dislike about ADP Workforce Now?** When calling the helpdesk or chatting, it is extremely difficult to get someone that knows what they’re talking about and knows how to help. It seems to take a long time for them to research how to resolve the issue which doesn’t seem efficient because it waste a lot of of my time. I think having documented processes on how to do things in your system would be a lot easier. I’ve asked for the learning management system. Documentation and I have been unable to get anything from ourselves person the person that trained us we paid for a service that we don’t know how to use and she showed us some things, but I need documentation to go back to to reference instead of having to call and waste a bunch of time **What problems is ADP Workforce Now solving and how is that benefiting you?** N/A ### 15. Exceptional Reporting, Needs Better Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Danniela L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about ADP Workforce Now?** I use ADP Workforce Now for HRIS, including document execution, employee demographics, and payroll. I love having everything in one place and having an employee file cabinet. The field grabber option really stands out because it allows me to customize reports fully on any fields available, giving me exactly what I need. Reporting is so strong; it's a game changer for me. **What do you dislike about ADP Workforce Now?** I think AES, integrations, and customer ticketing could be improved. I found that I use that less and less and just utilize the chat option whenever I need help. The implementation was not as successful as I would have liked it to be. **What problems is ADP Workforce Now solving and how is that benefiting you?** I love having everything in one place with ADP Workforce Now. The employee file cabinet and customizable reports are fantastic. The field grabber option lets me create exactly the reports I need, making the reporting feature a game changer. ### 16. ADP for Payroll, Timekeeping, HR, and Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole A. | Director, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about ADP Workforce Now?** ADP Workforce Now helps manage payroll, HR, and benefits in one platform. The user-friendly interface makes navigating different tasks easily. One of the standout features is the reporting capabilities. The payroll processing is seamless and efficient, ensuring accuracy and compliance with tax regulations. Additionally, the self-service options empower employees to access their information without hassle, reducing administrative burden. Another major plus is the integration capabilities making it a flexible solution for companies of all sizes. Overall, ADP Workforce Now offers a comprehensive set of tools that enhance HR and payroll management, making it a valuable asset for businesses looking for reliability and efficiency **What do you dislike about ADP Workforce Now?** While ADP Workforce Now offers useful functionality, it does have its limitations. When issues arise across different modules, support teams sometimes deflect responsibility rather than working collaboratively to resolve the problem efficiently. **What problems is ADP Workforce Now solving and how is that benefiting you?** Open enrollment, union rules, integrations, hris and data management ### 17. Flexible Ontario Payroll Setup with CRA Integration and Strong Support by ADP **Rating:** 5.0/5.0 stars **Reviewed by:** Yash W. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP Workforce Now?** We can structure our ADP to fit Ontario standards. I can easily set up different types of employee levels, such as full-time, part-time, contractor, full-time contractor, and T4 vs. T4A contractors. That flexibility is really nice. I also like that it connects easily with the CRA, and we get good support from the India team whenever we need it. Pricing was also an important factor in selecting this tool compared to others, since we pay based on the modules we are procuring. **What do you dislike about ADP Workforce Now?** Sometimes the calculations for deductions and taxes aren’t consistent because, a lot of the time, they are manually adjusted by the India team. When that happens, it’s difficult to receive feedback from them and to clearly identify the level of accountability. **What problems is ADP Workforce Now solving and how is that benefiting you?** We were able to populate our payroll with the various employee types, and then set up individual rules and access levels for their login features, all the way through to the taxes that need to be set up for each of them. It’s very flexible. ### 18. ADP Workforce Now: Reliable with Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Carol P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I've been using ADP Workforce Now for over 30 years, and I'm really familiar with the software. I like that I can chat and reach the ADP Support Center. The AI assist also stands out a lot, especially for reporting, which is something I'm currently working on. Setting it up is easy as long as you know the ins and outs of the ADP software. **What do you dislike about ADP Workforce Now?** For time and attendance, I don't want the office employee to use the ADP mobile app on the website to clock in or out. We operate in multiple states, and they should be able to clock in or out from their desktop, where I can see their desktop identification or something similar. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now for payroll, but there's an issue where the timesheet department doesn't show in batch 90. The AI assist is helpful for reporting. ### 19. Endlessly adaptable and easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Judith P. | Benefits Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I was able to jump right in at my new job and start using ADP without any training. The ADP support team is always helpful and makes me look really good at my job! We’re integrating more and more modules into our WFN setup, and it’s been great to see how smoothly everything works together. **What do you dislike about ADP Workforce Now?** It would be nice to have the ability to reference a page (an employee profile, for instance) while doing something in another part of WFN. Always having to close out of a benefit page to reference something in an Employee Profile means clicking around a lt. **What problems is ADP Workforce Now solving and how is that benefiting you?** Carrier Connections has allowed me to automate our information feeds with our vendors for benefits and other products we use (earned wage access vendors, etc.) These feeds allow me to focus on more important work and instantly transmits the information to our carriers. ### 20. Works Well Overall, but Slow Responses and Frequent Agent Changes **Rating:** 3.5/5.0 stars **Reviewed by:** Christine L. | Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about ADP Workforce Now?** I liked that I could call the agent anytime, even though I had to be one of only five people who got access. At least everything worked. It was a bit challenging at first to figure out where everything was and how it all worked, but in the end it did work. **What do you dislike about ADP Workforce Now?** Sometimes it would take 2–3 business days just to get a single question answered. On top of that, the agents would change frequently, so I had to keep track of the inquiries I’d already submitted and remember exactly what I asked. Even though I typed everything out, I still had to stay really on top of my questions to avoid repeating myself. **What problems is ADP Workforce Now solving and how is that benefiting you?** Right now I’m not using it, but I did like the reporting. There were reports for everything, although it took some time to get familiar with it and learn where to find what I needed. ### 21. Easy to Use but Login Process Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Luisa B. | Cash Application Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about ADP Workforce Now?** I think once you log in, ADP Workforce Now is easy to use. It is very self-explanatory, and you don't need a lot of instructions to go in and verify what you're expecting, like when you request days off. It's very clear how much it would take from your balance and when you can expect approval. So that was very nice. I found the setup really easy, taking less than four hours, and even less than an hour just to verify where everything was, like balances, payrolls, and expected dates. The information was very self-explanatory. **What do you dislike about ADP Workforce Now?** I find it frustrating that every time I log in, I have to sign back in even if I saved it on my computer. It always requests a lot of things just to set it up, so it's kind of hard to use. I used to use it as a payroll app, and I really think the signing-up part should save your information, so you don't have to go in and out repeatedly. **What problems is ADP Workforce Now solving and how is that benefiting you?** While ADP Workforce Now is hard to use with frequent login issues, it's easy to navigate once logged in, especially for requests like days off. It's self-explanatory, clear on balances and approvals. ### 22. Solid Payroll Platform for Everyday Use **Rating:** 4.5/5.0 stars **Reviewed by:** Harika M. | Staff Salesforce Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about ADP Workforce Now?** ADP Workforce Now makes payroll processing straightforward and efficient. The interface is intuitive enough that our team was able to get up to speed quickly, and the step-by-step payroll workflow reduces the chance of errors. When we have run into questions, the customer support team has been responsive and knowledgeable. It's a reliable platform for our payroll needs. **What do you dislike about ADP Workforce Now?** While the core payroll functionality works well, there are areas where the user experience could be smoother — some tasks require more clicks than necessary to complete. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps us manage payroll accurately and on time, reducing the manual effort and risk that comes with processing employee compensation. Having a centralized, easy-to-use platform means our team spends less time troubleshooting payroll and more time on higher-value work. ### 23. Centralized, Reliable Platform That Makes Everyday HR Tasks Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ADP Workforce Now?** What I like best about ADP Workforce Now is how everything is centralized and easy to access. The UI is fairly clean, and once you get used to it, it's simple to navigate for things like pay, hours, and time off. Performance is generally reliable, and I like that information updates in real time, which helps avoid confusion. From an employee perspective, it works well on its own, even if integrations with other tools aren't always visible to us. It also seems to reduce back-and-forth with HR, which adds value in terms of time saved. Onboarding was straightforward, and most features are easy to learn without much support. I haven't really used any AI features directly, but overall, the platform does a good job of making everyday tasks more efficient **What do you dislike about ADP Workforce Now?** What I dislike about ADP Workforce Now is mainly around the UI and navigation. Some features are buried under multiple menus, so it can take extra clicks to find simple things like a pay statement or a time-off balance. The layout could be more intuitive and customizable. Performance can also be a bit inconsistent at times, with slower load times between pages. From an employee perspective, integration and AI features aren't very visible or impactful, so it sometimes feels like a basic system rather than a modern one. Support isn't something I use often, but when issues come up, it's not always clear where to go for help within the platform. The AI intelligence is alsmost non existent as I cannot see where exactly AI helps in any of the navigations or recommendations. **What problems is ADP Workforce Now solving and how is that benefiting you?** It solves the problem of having to manage payroll, time, tracking, and personal work information across different systems. Everything is in one place, which makes it much easier to check my pay, track hours, and request time off. IT benefits me by saving time and reducing confusion, since I can see everything clearly and in real time without needing to contact HR. The system is generally reliable, and even though I don't directly see integrations or AI features, it helps streamline everyday tasks and makes managing work-related information more efficient ### 24. Has a great product for most models but Requires Service Improvements. **Rating:** 3.0/5.0 stars **Reviewed by:** Chevele C. | Live Operations Business Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** I appreciate that ADP Workforce Now takes care of many of the federal taxes for us, which is a significant help. The Document Cloud is probably the most used tool for me. It helps us organize our candidate flow and document the process for interviews, screening, or even referrals. I-9 management has been very helpful for compliance, game changer. **What do you dislike about ADP Workforce Now?** The service is very lacking and I struggle with the structure of the service department, where you have to reach out to multiple people to get certain items accomplished. There are parts of the recruiting module that are a bit clunky. It would be ideal if documents saved in modules automatically were uploaded to employee documents. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps us organize our candidate flow and document processes for interviews, screening, and referrals. It takes care of many federal taxes for us. Has streamlined employement communication. ### 25. Centralized, Easy to Use, with Smooth Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda H. | Payroll Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about ADP Workforce Now?** I like the ease of use of ADP Workforce Now. It's great having everything all in one place, which makes it easy to get all my work done without needing to log in to different websites or portals to complete different tasks. The initial setup was very smooth, and the person who helped us was very informative and supportive. **What do you dislike about ADP Workforce Now?** The reporting sometimes is a little hard to understand. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now because everything is centralized, making it easy to get my work done without logging into different portals. It's user-friendly, though sometimes reporting can be hard to understand. ### 26. Streamlined Benefits & Payroll Management, Needs Improved Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** I manage the Benefits module and open enrollments for a few hundred ADP Workforce Now clients. It provides an easy platform to manage benefit plans and eligibility enrollment files for my clients. I particularly like how well benefits and payroll can mesh. Having payroll deductions managed by benefits allows for easy management of payroll deductions. Our partnerships at ADP make it easier to set up ADP Workforce Now, even if we have to go back and forth with them a few times. **What do you dislike about ADP Workforce Now?** Many items, like workflow notifications, are designed for individual employers and a single account. Not having a workflow notification for Employee Termination really makes it challenging at times to manage terminations. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now for managing benefit plans and eligibility enrollment, offering an easy platform for my clients. I like the integration of benefits and payroll, which simplifies payroll deductions management. ### 27. ADP Workforce Now Keeps Everything Organized and Saves Time **Rating:** 4.5/5.0 stars **Reviewed by:** Mike A. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about ADP Workforce Now?** I like that ADP Workforce Now keeps everything organized in one system. It makes payroll, employee records, and time-off requests much easier to manage, saving me time and helping me stay organized. **What do you dislike about ADP Workforce Now?** The least helpful part is that the system can be complicated to navigate, especially when you're trying to find specific information or learn new features. **What problems is ADP Workforce Now solving and how is that benefiting you?** It saves me time by automating routine HR tasks, reduces payroll errors, and helps me stay compliant with tax and labor regulations. Because I spend less time on administrative work, I can focus more on supporting employees and helping the business grow. ### 28. Reliable, Accurate Payroll & HR with Convenient Self-Service **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | shop operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about ADP Workforce Now?** ADP is a reliable payroll and HR system that many businesses use to manage employee pay, taxes, and timekeeping. One of its biggest strengths is accuracy—payroll processing and tax calculations are dependable, which helps reduce errors and compliance issues. The employee self-service features are also convenient, allowing workers to view pay stubs and tax forms without having to contact HR. **What do you dislike about ADP Workforce Now?** ADP can feel a bit complicated at first, especially for new users, and it may take some time to learn all of its features. It can also be more expensive than some other payroll options. Overall, ADP is a solid choice for companies that want a trustworthy and comprehensive payroll and HR solution, especially as they grow. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now solves problems around accessing and managing pay and work information. As an employee, it makes it easy to view pay stubs, tax forms, and benefits information in one place without having to contact HR. It also helps with tracking time, requesting time off, and keeping personal information up to date. ### 29. Construction Module PTO Makes Accurate Salaried Pay a Struggle **Rating:** 2.0/5.0 stars **Reviewed by:** Laura S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** It's pretty straight forward to set up a new employee. I like that it has potential for a lot of integration: 401k, API's, Recruiting, Benefits, etc. However, getting everything to flow correctly is sometimes a challenge. I love that you're coming out with ADP Assist & I can't wait to try it out when it becomes available to us. **What do you dislike about ADP Workforce Now?** It's been a very difficult process to get our salaried individuals to be paid correctly if they use PTO under the Construction module. Our customer support specialist does not seem very knowledgeable on the broad spectrum of topics we need help with. We STILL do not have a way to properly tax hybrid employees to their appropriate locations. **What problems is ADP Workforce Now solving and how is that benefiting you?** They are still working on getting salary calculations correct, working out kinks in our new EDI feeds with our benefit providers ### 30. Reliable Paychecks on Time with an Easy-to-Use Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron F. | Data Entry, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about ADP Workforce Now?** works as it should and does what I need it to do always get my pay check on time and the user interface is easy to understand easy to set up accounts and DD **What do you dislike about ADP Workforce Now?** nothing I can think of it does what I need it to do which is let me manage my schedule and get my pay check and set up my bank accounts and direct deposit **What problems is ADP Workforce Now solving and how is that benefiting you?** its solves the problem of managing my time and work schedule and setting up my bank accounts so that I can get paid with direct deposit from my work ! ### 31. Working with ADP Workforce **Rating:** 4.5/5.0 stars **Reviewed by:** Robin C. | Director of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about ADP Workforce Now?** When I get an ADP rep that I can understand clearly and they seem to want to make sure all my questions and needs are addressed. I love the instant preview process & being able to see in real time info on our employees. **What do you dislike about ADP Workforce Now?** On occasion I will get an ADP rep that I have trouble understanding and therefore I'm not 100% sure that they fully understand my question or needs. The connection between adding states for Workers Comp and the renewal. I will receive emails saying my Work Comp policy is available for download and for all the years I can remember, the download is never there on the portal. I have to call ADP Insurance dept & ask them to resend. Which is what I need to do after this review as my policy is not there to upload for 2019. Wish there were HSA limits to set to help me stay on track to avoid overfunding someone's HSA account, i.e. like there are for 401k deferrals. **What problems is ADP Workforce Now solving and how is that benefiting you?** Pay by Pay has helped tremendously to spread out the annual premiums for Work Comp ### 32. Streamlined Payroll with Room for Dashboard Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Blia X. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about ADP Workforce Now?** I mainly use ADP Workforce Now for payroll, requisition, and benefits. I love how easy it is to use. Once I know which dashboard is used, it's easy to find what I need. It gives me a history of what changes happened and how much. The system is able to timestamp and indicate changes were made by the employee, which really helps when employees make deduction changes. **What do you dislike about ADP Workforce Now?** The report dashboard seems to be stuck in a loading loop. I've tried everything like refreshing, clearing cookies and cache, and using different browsers, but the issue remains. I just go back to the old dashboard, which works just fine. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now for payroll. It timestamps employee deduction changes, helping with payroll accuracy. I like having a history of changes and its ease of use once familiar with the dashboard. ### 33. Efficient Platform With Room for Simpler Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Lakeitha T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** ADP Workforce Now is very user-friendly and makes payroll, scheduling, and employee management so much easier to handle. I especially like how organized the system is and how quickly I can access reports, payroll history, and timecard information all in one place. **What do you dislike about ADP Workforce Now?** ADP Workforce Now can sometimes feel overly complicated, especially when trying to navigate between payroll, reporting, and timecard functions. I also dislike that certain reports and historical payroll information take multiple steps to access, which can slow down daily operations. **What problems is ADP Workforce Now solving and how is that benefiting you?** As a small business, we sometimes struggle with how time-consuming it can be to correct payroll edits, review historical reports, and navigate multiple screens for simple tasks. Im now benefiting from faster access to payroll data, simpler reporting tools, and a more streamlined user experience in which makes our day-to-day operations much more efficient. ### 34. Excellent HRMS Tool with Clear Payroll and Tax Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Juhi S. | Executive -Learning and development , Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about ADP Workforce Now?** This is truly an excellent HRMS tool, offering clear instructions for both the payroll and tax sections. It has great option to download your payslip directly **What do you dislike about ADP Workforce Now?** At times, I run into issues with the user interface, and I don’t find it particularly mobile-friendly. It has separate sections for each option, but you really need to be well versed with the tool to navigate it smoothly. **What problems is ADP Workforce Now solving and how is that benefiting you?** It is helping me with the payroll related stuff like my employees can download their monthly payslips and see their salary deductions very clearly. Also i can upload form 16 and other report easily with the help of ADP ### 35. Effortlessly Manages Our Contact Centers **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica Y. | Contact Center Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about ADP Workforce Now?** I really appreciate the ability to assign delegates to approve certain things and the transparency ADP Workforce Now provides to employees regarding their time off, paid time off, and benefits. This feature has been very impactful for us, especially since we have different managers handling various responsibilities like approving time off, monitoring attendance, and correcting clock-in errors. The way delegate access is assigned differently really benefits our workflow. The onboarding process is another area where ADP Workforce Now excels; it makes everything secure and easy, keeping all documentation organized and making onboarding new staff a breeze. **What do you dislike about ADP Workforce Now?** The scheduling templates could be a little bit easier to set up. I feel like some of the team solutions and dashboards are a little bit outdated. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now makes onboarding a breeze, centralizing scattered documents and ensuring everything is secure. It allows me to assign delegate approvals, provides transparency on time off, and impacts our workflow by managing roles like attendance and errors efficiently. ### 36. Easy to Use and Keeps Getting Better with Expanding Features **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn B. | Human Resources Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2026 **What do you like best about ADP Workforce Now?** The ease of use for our employees and practitioners is what I like most. With the expanding features of the system it helps ease some of our problem areas we find. **What do you dislike about ADP Workforce Now?** Some of the features such as the LMS and parts of the performance reviews could be improved. For the LMS we have multiple issues with the search feature and finding what we need due to the system having so many courses. **What problems is ADP Workforce Now solving and how is that benefiting you?** The onboarding feature is probably the most helpful for us. Helps to allow new hires to quickly and efficiently complete their paperwork before their first day allowing us to having things ready to go for their first day. Self service for our employees helps us to allow employees to complete tax forms and direct deposits with ease allowing less errors in payroll processing for those aspects. ### 37. Easy way to check payslips and manage basic tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Aritra D. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about ADP Workforce Now?** I like how easy it is to check my payslips and download tax documents whenever I need them. I also use it to apply for leave, and the process is pretty straightforward. Everything being in one place saves time, so I don’t have to ask HR for small things. The system is generally simple to use once you get used to it. **What do you dislike about ADP Workforce Now?** The interface feels a little outdated and not especially intuitive. Even simple tasks can take a few extra clicks to locate, and the system can be slow at times, which makes the overall experience less smooth than it should be. **What problems is ADP Workforce Now solving and how is that benefiting you?** It solves the problem of having to go to HR for basic things like payslips, tax documents, or leave requests. I can access everything myself in one place, which saves time and makes things more convenient. ### 38. Wonderful All-in-One Payroll, HR & Benefits Platform with Reliable Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Keanna E. | Customer chat support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about ADP Workforce Now?** All-in-one coverage: Payroll, HR, benefits, time & attendance, and reporting are integrated, which reduces duplicate data entry and helps keep records consistent. Payroll reliability & compliance: ADP’s payroll engine is strong, especially for tax calculations, filings, and multi-state compliance—this is a big confidence booster for many organizations. Scalability: It works well for mid-sized companies that are growing and need more structure without jumping to an enterprise-only system. Employee self-service: Employees can access pay statements, tax forms, benefits, and personal info easily, which cuts down on HR admin work. **What do you dislike about ADP Workforce Now?** Usability & Interface Clunky or outdated UI — Some users feel the interface isn’t as intuitive or modern as newer HR platforms. Hard to navigate — Complex menus can make simple tasks feel buried or take extra clicks. ❌ Complexity & Customization Limited customization — Making the system behave exactly how your org wants can require workarounds or extra setup. Configuration challenges — Setting up advanced workflows or rules isn’t always straightforward without support. ❌ Reporting Reporting quirks — While there’s robust reporting, building custom reports can be cumbersome compared with more modern analytics tools. ❌ Performance Issues Slow load times — Especially for large data sets or reports, performance can lag. Occasional bugs — Like many large systems, users sometimes encounter glitches that need support intervention. **What problems is ADP Workforce Now solving and how is that benefiting you?** 1. Manual and Fragmented HR Processes 2. Payroll Complexity & Risk Time & Attendance Tracking Problems Benefits Administration Challenges ### 39. Very User-Friendly Platform That Does It All! **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie Pickering P. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about ADP Workforce Now?** Very user friendly! I have used this in several workplaces and have always enjoyed the ease of the system. From payroll to talent management, this platform does it all! **What do you dislike about ADP Workforce Now?** No real downsides, but one thing I would say that could be improved is the reporting capabilities. I always wanted to be able to customize a very specific report for my talent acquisition team and that was cumbersome. **What problems is ADP Workforce Now solving and how is that benefiting you?** The recruiting and hiring tools are great! It is so easy to post jobs, pull resumes and transition candidates straight into onboarding. That is a huge benefit! ### 40. All My Employment Data in One Place—Easy Access to Pay Stubs and Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Edwin V. | Desarrollador de Software, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about ADP Workforce Now?** The platform centralizes all my employment data in one place. I especially value how easy it is to access my pay stubs, salary history, and biannual performance reviews. It makes tracking my professional growth and objectives very transparent. **What do you dislike about ADP Workforce Now?** The user interface can feel a bit cluttered and overwhelming at times, making it difficult to find specific documents from previous years. Also, the loading speed can be slow during peak periods when everyone is completing their annual reviews. **What problems is ADP Workforce Now solving and how is that benefiting you?** It solves the need for constant communication with HR for basic inquiries. The main benefit is the self-service autonomy; I can manage my payroll documents and monitor my goals independently from any device, which saves a lot of time. ### 41. Dependable Payroll with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Stanley C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** I use ADP Workforce Now for payroll, and it's awesome for helping with benefits and profit sharing balances. I really love that it assists us in communicating our benefit packages and lets employees know about their paychecks. The ability to show users their profit sharing balances is fantastic. Timecard management and employee work schedules are also features I enjoy; the timecard management is easy for users and their managers. We love the technical support provided by ADP Workforce Now, and I appreciate how ADP guided us through the setup process, especially since we've been with ADP for over 35 years. **What do you dislike about ADP Workforce Now?** The website can be a little clunky but usable. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now for payroll and benefits, it communicates benefit packages, shows employees their paycheck details, profit sharing balances daily, and simplifies timecard management. ### 42. Straightforward Onboarding, Needs Better Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Brett J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** I like that ADP Workforce Now is pretty straightforward. When I make a new hire, they never have issues getting done what they need to get started. It eliminates the need for myself or my team to hold the new hires' hand at every step. This autonomy allows for my team to go about other things and helps the new hire feel confident in the system without frustration. **What do you dislike about ADP Workforce Now?** I feel our system is not set up great and so I feel like we are not very efficient. We could use a partner that helps us run reports better, use analytics, or even understand ADP Assist better. Ours currently feels hodgepodge. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now makes it easy to update employee details and onboard new hires efficiently without much handholding, freeing my team for other tasks. ### 43. Centralizes HR & Payroll, But Learning Curve Present **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica T. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** I love the automated abilities of ADP Workforce Now, especially the ability to run the same reports per pay period and the auto pay abilities. I also appreciate that ADP Workforce Now completes and files our taxes. It really reduces errors and saves me a lot of manual work. Plus, it provides accurate information that comes directly from payroll, making it more time efficient for me. **What do you dislike about ADP Workforce Now?** I have to use too many custom fields and status flags. I wish this was easier. Wish we could block certain taxes by job code. There was definitely a learning curve. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now reduces errors, minimizes manual work, and enhances communication across HR and payroll. It provides assistance with payroll, taxes, and labor laws, and its automation saves time by efficiently running reports and filing taxes accurately. ### 44. Effective Payroll Management, Needs Modernization **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin N. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about ADP Workforce Now?** I like the employee self-service options and find them really beneficial. They empower employees by giving them control over their own changes to tax elections and let them retrieve copies of pay stubs and tax forms. It's also great that it provides information on how to update their data. I appreciate the strong customer service, which is responsive and available most of the time to help with any issues or questions that come up. **What do you dislike about ADP Workforce Now?** We tried to use the HRIS side of the application but it is too rigid. There were features we were sold on, but were not available yet or fully implemented. Also, the system is obviously built on a legacy platform with unexplained codes, accumulators, and fields with too short text limits. It often makes me wonder if it is running on the WOPR from WarGames somewhere. Set up was complex. ADP did provide an implementation team with regular meetings and tasks to get us up and running. Implementation took several months and quite a bit of effort. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now simplifies hiring across locations without learning tax returns for each, provides employee self-service for updates and accessing pay info, and offers responsive customer service. ### 45. Streamlined HR Processes with Room for Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Heather C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** I like that ADP Workforce Now's recruitment platform is all in one place, which really streamlines the hiring process. The performance platform is organized, helping management stay on track effectively, which is beneficial. Also, I appreciate that the employee demographics information is detailed, giving us comprehensive insights. **What do you dislike about ADP Workforce Now?** Though I love the performance dashboard concept, ours still needs work to make it run smoothly. Expenses of time and attendance system. Support structure, should be email-no cold calls. They push independence with resolving problems, which I like. But the initial set up needs more support. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now for payroll, recruitment, and performance reviews. It keeps recruitment organized in one place, helps management stay on track with a structured performance platform, and provides detailed staff demographics, which are beneficial for HRIS functions. ### 46. User-Friendly with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alishia A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** I use ADP Workforce Now for everything! I find it incredibly user friendly and it offers just about everything I need. I love all of the interactive features and I look forward to the increase with AI. The interactive tool providing real-time responses and help is fantastic for our practitioners as well as our employees. If and when an issue arises, ADP is always there to help me through the process. **What do you dislike about ADP Workforce Now?** I would say Service Connect could be a little better. I'm hoping AI Assist will help with creating custom reports because at this time it is a little difficult to create some. **What problems is ADP Workforce Now solving and how is that benefiting you?** I love that ADP Workforce Now is user-friendly and has interactive features that provide real-time help, which is great for both practitioners and employees. ### 47. Easy to Navigate and Streamlines New Hire & Termination Tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** As a new user it was easy to navigate and find your way around. It does a nice job linking together all of the new hire and termination items without having to go to several different tabs/forms to complete **What do you dislike about ADP Workforce Now?** I am not always satisfied with the Service Request - it seems you don't get much response until you escalate the ticket - slow response time. I know you can call in but not always having the same rep to connect to means you have to start all over in the explanation process **What problems is ADP Workforce Now solving and how is that benefiting you?** all of the HR components are in on spot - easy for an administrator to use and for employees to get their whole EE experience in one spot ### 48. Effortlessly Streamlines HR Tasks, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about ADP Workforce Now?** I find it really convenient that ADP Workforce Now has a mobile app that I can use on my phone instead of just having to log into a computer. Having a lot of information accessible on the mobile app makes life a lot easier because sometimes I can approve simple things directly on the app. It’s great because it’s accessible whenever I need it. Setting up ADP Workforce Now was pretty simple, and everything was self-explanatory, so it wasn't difficult at all. **What do you dislike about ADP Workforce Now?** Just sometimes minor glitches happen. Nothing major actually. Sometimes it just needs to be refreshed or updated, that's about it. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now centralizes employee info, saving me from jumping between systems. I analyze data and access past meetings in one place. The mobile app makes approvals easy without a computer, enhancing accessibility. ### 49. ADP Workforce Now Simplifies HR Tasks with an Intuitive, All-in-One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP Workforce Now?** ADP workforce Now is a very useful platform and helps in bringing multiple HR tasks into one place. It has helped in making payroll, time tracking, benefit management much easier to handle without switching between between different systems. The another plus of it, is it's interface which is very intuitive and easy to use. This platform feels like a practical tool that simplifies complex HR process. **What do you dislike about ADP Workforce Now?** It is bit clunky at times, especially when navigating between different sections. **What problems is ADP Workforce Now solving and how is that benefiting you?** It has resolved the major issue of having HR, payroll, benefits, and employee data spread across different systems. By using it, there’s no longer a need to manage everything separately or rely on manual processes, since ADP Workforce Now brings it all into one platform, making things more organized and easier to track. ### 50. Great Overall Solution and Getting Better All the Time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about ADP Workforce Now?** The time and attendance and time off feature are still my favorite! Supervisors who are not very tech savvy use it with ease. I've only used Paychex other than ADP and I prefer ADP hands down! **What do you dislike about ADP Workforce Now?** The performance feature and the confusion with approval paths. I wish it was easier to set up more personalized messages for approvals. I also wish there were more languages available other than English and Spanish. We have many Vietnamese employees who would like to use the system if it was in their language. **What problems is ADP Workforce Now solving and how is that benefiting you?** The problem with old paper time off forms and the benefit of having all this information stored in one place where you can pull reports from and forecast time off balances etc **Official Response from Jennifer Stone:** > Thank you for your feedback. We value your comments and suggestions. We appreciate your partnership. ## ADP Workforce Now Discussions - [How does Workforce Now compare to other payroll services?](https://www.g2.com/discussions/25502-how-does-workforce-now-compare-to-other-payroll-services) - 6 comments, 3 upvotes - [How will Reporting courses improve and will there be improved modes of communication?](https://www.g2.com/discussions/adp-workforce-now-how-will-reporting-courses-improve-and-will-there-be-improved-modes-of-communication) - 1 comment, 1 upvote - [Vacation approval customization](https://www.g2.com/discussions/vacation-approval-customization) - 3 comments, 1 upvote - [ADP spammed me, so I agreed to a demo, and then they ignored me](https://www.g2.com/discussions/adp-spammed-me-so-i-agreed-to-a-demo-and-then-they-ignored-me) - 1 comment, 1 upvote - [What is the best way to get questions answered regarding payroll issues or concerns?](https://www.g2.com/discussions/50722-what-is-the-best-way-to-get-questions-answered-regarding-payroll-issues-or-concerns) - 2 comments, 1 upvote - [View ADP Workforce Now pricing details and edition comparison](https://www.g2.com/products/adp-workforce-now/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+21%3A15%3A52+-0500&secure%5Bsession_id%5D=9bc8c5cc-a5c8-4cb3-88e1-e114b6479775&secure%5Btoken%5D=400f216649e11377571e0c191c3a1618dba8aaf3535229f9daef816e64436907&format=llm_user) ## ADP Workforce Now Integrations - [15Five](https://www.g2.com/products/15five/reviews) - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - [Aclaimant](https://www.g2.com/products/aclaimant/reviews) - [ActionTrac](https://www.g2.com/products/actiontrac/reviews) - [ADP Onboarding](https://www.g2.com/products/adp-onboarding/reviews) - [ADP SmartCompliance®](https://www.g2.com/products/adp-smartcompliance/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Vetty](https://www.g2.com/products/vetty/reviews) - [VidCruiter](https://www.g2.com/products/vidcruiter/reviews) - [When I Work](https://www.g2.com/products/when-i-work/reviews) - [Workable](https://www.g2.com/products/workable/reviews) - [WorkBright](https://www.g2.com/products/workbright/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [ZayZoon](https://www.g2.com/products/zayzoon/reviews) - [ZipRecruiter](https://www.g2.com/products/ziprecruiter/reviews) ## ADP Workforce Now Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Basics** - Interoperability - Performance - Reporting **Basics** - Reporting - Interoperability - Performance **Platform Basics** - Interoperability - Performance **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Content** - Automation - Content Creation - Distribution Features **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Logistics** - Integrations & APIs - User, Role and Access Management **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Feedback** - Continuous Feedback - Requesting Feedback **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Generative AI** - AI Text-to-Image - AI Text Generation - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Recruiting and Onboarding** - Job Posting **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top ADP Workforce Now Alternatives - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,280 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 4.0/5.0 (1,518 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,044 reviews)