Incredible instantaneous personalized customer support for both applicants and our company. They are available via chat, email, screen share, and phone, and respond immediately. The team sends you easy to follow videos on how to fix your issue! It was painful waiting to get help with iCIMS so this part of iSolved is heads and shoulder above the rest. The system is Intuitive so the learning curve is short. The best part about iSolved is that it is an complete HR integrated system from application, onboarding to payroll/benefit administration.
It is still young so the ATS component of the complete HR system still has room for optimization and likewise the onboarding component has room to increase its customization. The ATS side also has room for improvement for sourcing and recruiting purposes as opposed to strictly being set up as an applicant tracking system. However, the iSolved team is VERY open to suggestions and in fact have implement many of our requests in a very short time. There are some quirks such as not being able to use the bulk upload unless you are in using specific browsers, all applicants must have an email address whereas in iCIMS you do not, and not being able to customize automatic emails to applicants and default views but overall, simple things that can hopefully be worked out shortly. Jobs are not indexed to Monster whereas iCIMS has a relationship with Monster so jobs are pushed there.
-factor in the cost of having to pay for your jobs to get pushed to job boards. iCIMS has relationships with (i.e.) Monster which you will have to pay for with iSolved.
-iSolved is so intuitive and easy to use. 0 learning curve needed.
-the customer support is fantastic. The tech team will listen to your needs, resolve it, give you a quick cheat sheet via video or text, and follow up with you to make sure it is working correctly for you.
-Be very specific about any customizations you need to see if their system can do it. (i.e.) Career Portal page can't separate jobs by category well. The "Search" bar doesn't recognize specific words such as "RN" so ALL jobs with the letter "r" and "n" will display instead of just "RN" jobs. Look at their existing customers career portals to see what it looks like.
Elimination of great deal of administrative hours because applicants were already in a centralized system. Reduced a significant number of hours per new hire to get up and running for payroll and benefits.