isolved Reviews & Product Details

There is a wide variety of functions that have the potential to make payroll easier. Review collected by and hosted on G2.com.

It lacks ease of use. Many clients struggle to learn the system, and the number of different screens you have to navigate just to get one thing done makes it unnecessarily difficult. Review collected by and hosted on G2.com.

The ability to use one program to handle all aspect within the payroll systems is key! Simplifies tasks and allows for information to not be lost between two programs. Review collected by and hosted on G2.com.

I do not recall anything negative to report to you about the program. Review collected by and hosted on G2.com.

iSolved has many features that triumph other payroll software's. iSolved has a wide variety of reports for any business's needs. From payroll, hr, audits, etc, iSolved has the report you need. Most pages allow you to export into an excel spreadsheet, a quick way to edit and save what you need. iSolved has been releasing many fraud protection features as it is becoming more relevant. The iSolved community is very welcoming and partners come together to help each other. Review collected by and hosted on G2.com.

While iSolved makes many updates and fixes, some of these releases cause other things to break. iSolved does work quickly to resolve problems, but it does affect partners and clients. iSolved can improve on their response time for customer support tickets. Review collected by and hosted on G2.com.

What I like most about isolved is that I can do everything within the system. I love being able to handle onboarding and run payroll, while also keeping employee documents and employment information right at my fingertips. The interface is easy on the eyes, and after you’ve used it for a while, it becomes very intuitive and simple to navigate. Review collected by and hosted on G2.com.

The tax maintenance screen can be a bit difficult to understand. I also wish it were much easier to set up Time and Attendance. Overall, the rules and hours allocation setup feels more complicated than it needs to be, and it could definitely be made a lot simpler. Review collected by and hosted on G2.com.

We used to use Time Force for our punch purposes. We found it to be slow and unreliable. Since their improvement and switch to iSolved we've experienced huge steps forward. Many people on my team, including myself, have to make a number of punches from task to task throughout the day. Before, each of these tasks would slow it down more and more, making it a hassle to even work with. Now it's a much more efficient and pleasant experience. Review collected by and hosted on G2.com.

Since the improvements from Time Force I can't say I have any grievances. Review collected by and hosted on G2.com.

I find isolved super user friendly and pretty frictionless. I can access my information, request things, and submit information without problems. I can get my latest pay stub and tax statements through the portal right away, then download and send them to the people who need them without having to speak with anyone. I use the pay stub and tax statements reports most often. I was a little intimidated at first, but I quickly realized how user friendly isolved was, and now I can use it with ease. Review collected by and hosted on G2.com.

I don't find the PTO request super user friendly, and I don't fully understand how to do it through the system. I don't request paid time off often. Review collected by and hosted on G2.com.

I appreciate how isolved automates payroll calculations and taxes, which reduces manual data entry and mistakes. It ensures employees are paid on time and stays compliant with federal, state, and local taxes. I like that it centralizes reports for audits and record-keeping and connects all HR systems into one platform, eliminating duplicate data entry. It also tracks PTO hours, can track overtime, scheduling, and integrates labor. Review collected by and hosted on G2.com.

I would say the support. So whenever there is a problem or if I'm needing help, I have to submit a ticket to isolved partner support and it could go days or weeks before there is a resolution. Review collected by and hosted on G2.com.

I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time and punches. Employees can see leave balances, so requesting time off has become less time-consuming. The system is very intuitive, so employees find it easy to use. Review collected by and hosted on G2.com.

The two part authentification is confusing our employees Review collected by and hosted on G2.com.

The ease of functionality and the automation Review collected by and hosted on G2.com.

I wish some item could be clearer, like the "referenced elsewhere" error message. I wish it told you where the item was referenced Review collected by and hosted on G2.com.

Employees being able to preview their checks ahead of time, update their own information, including demographic, tax, direct deposit, life events and life event benefits enrollment, etc.

Employees also do open and life event enrollment in iSolved, vs our benefits admin platform. There's a little bit of extra work for me to then transfer that information into the BenAdmin system, but not having to have employees go into a separate (cumbersome and non-intuitive) system and all of the issues and questions that used to generate far outweighs the work I have to do to get the information into the BenAdmin system. I'm hoping in year two iSolved can help me create a report in the system that would be exported into a CVS file that matches the format of the import file required for the BenAdmin system. If I can get that created, that will further reduce time and effort on my part to port the open enrollment information from iSolved to the BenAdmin system.

We opted for a one-way integration with the BenAdmin system, so at least no longer have to enter new employees into the BenAdmin system, nor duplicate demographic updates from iSolved into the BenAdmin system.

We also opted for the integration with our retirement system, which has GREATLY reduced errors and improved timeliness of the retirement remittances. That integration has been very, very helpful and very worth the cost to get it set up.

So far we've been able to "automate" several onboarding tasks (mostly related to demographics, employment, tax, and payroll) which has cut helped streamline that process. We will be working with iSolved in the coming weeks to hopefully incorporate many more of our onboarding tasks into iSolved to further streamline that process.

The interface is pretty good. I appreciate the two options for the user interface: traditional menu-driven and the adaptive option. For those using the menu-driven interface, while on first glance it can look overwhelming (particularly for admins) the search bar is key and I use it all the time! (One challenge I've found is trying to help staff navigate either option. I use the traditional interface, so it can be harder to help staff using the adaptive option to navigate the system, simply because I'm not as familiar with it. However, the fact that it's similar to the iSolved APP is helpful, and I can often use the app for guidance when trying to help someone navigate the adaptive version.)

Thus far I've not experienced any downtime or really even sluggish performance when using the system; something one doesn't typically consider UNLESS one experiences any issues with downtime or slow processing.

Regarding pricing, I do feel like iSolved's pricing is reasonable. It's not the least expensive platform on the market, but it's far from being among the highest priced options. While I think all-in-all it's about the same cost as our prior system, there is so much more functionality that we are leveraging, so think it's been a very good value and worthwhile investment.

I don't think I've utilized much of the Ai features, but I can at least speak to the AI chat bot, SAM: I'm able to look up information not just on where to find/how to do something, but I like that it saves my prior dialogues and I can easily go back to them as needed without reinitiating the same dialogue.

Lastly, regarding additional pros, iSolved's customer support has thus far been excellent. The response time is typically very quick, whether via email or phone, and I'm typically routed to the correct specialist for help within 24 hours, often much faster for time-sensitive things that may come up, e.g., as we're trying to submit payroll. Review collected by and hosted on G2.com.

The only shortcoming I've encountered so far (and the only reason I didn't give a 10 re: my recommending this to others) is the inability to enter retroactive time-off requests. We pay all of our exempt staff (which comprises the vast majority of our benefits-eligible staff) in advance, so if any of those employees have a sick day during the period in/for which they've already been paid,I'd have to do a manual accrual adjustment. However, I understand iSolved is currently working on advanced accruals and I'm hopeful that will include allowing for submission of retroactive PTO requests. This would better enable to us to fully utilize the functionality for staff to make PTO requests and admin approvals thereof, and allow us to get away from a current spreadsheet tracking system, which of course pis a bit time-intensive and may not pick up / account for everyone's absences, nor when plans change and someone's noted time off on our Google calendar, which is a significant input to our current PTO tracking. Review collected by and hosted on G2.com.