isolved Reviews & Product Details

Isolved unifies all the HR functions and ensures data duplication is not there with efficient workflow

The tool addresses HR operations with clarity, efficiency and professionalism

Isolved establishes a powerful self service feature or framework which ease the administrative processes

The processing of payrolls is also largely automated and basic reporting done

Isolved has adopted digital processing methods that ensures no paper Review collected by and hosted on G2.com.

Isolved haven inconsistent implementation plans, something that affects customers satisfaction

The program has poor integration support and this demonstrates features gap Review collected by and hosted on G2.com.

The best part about isolved is that employees can enter their own time, and managers can approve it. This reduces the time H.R. spends reviewing the timecards. I also like that employees can request time off and view their PTO balance. Review collected by and hosted on G2.com.

The fact that there are so many other options, but we are unaware of them. I only find out about them when I call support with a problem and am told that I do not have access to that. We can't get access to something we don't even know exists. Review collected by and hosted on G2.com.

I appreciate the wide range of options and features available in isolved, which caters to our complex needs. The ability to easily reach out to a representative and find a solution to a problem, often at no additional cost, is incredibly valuable. For example, by simply turning on a feature, like the analytics dashboard, we now have access to a wealth of data to present to management, enhancing our decision-making process. I find the system enhancements, such as customizations and integrations with other platforms like Cigna and TIAA, have streamlined operations significantly. The customer support team is outstanding, offering constant updates and ensuring everything during integrations is handled properly. These aspects make isolved a powerful and adaptable tool for our HRIS needs. Review collected by and hosted on G2.com.

Because there are so many different features and options, it can seem kind of complex. The large plethora of features can complicate processes if you do not take the time to fully learn the system. Review collected by and hosted on G2.com.

For me, the most helpful part of isolved is having everything in one place. IT streamlines my workflow, reduces duplicate tasks and makes managing employee information much smoother. The customer support is very helpful and now with the AI help I cannot complain. Review collected by and hosted on G2.com.

Our law firm often requests reports that we are unable to generate in isolved. For example, we offer two floating holidays and would like to print a list of all employees that includes their floating holiday balances and whether they have used them. Additionally, during our annual reviews, we experienced a syncing issue with the ‘employee supervision’ field, which required us to call several times for assistance. Review collected by and hosted on G2.com.

I really appreciate the excellent customer service that isolved provides. It's great that it centralizes payroll, timekeeping, benefits, and compliance into one system. I find it helpful that isolved integrates with the majority of our insurance carriers, making things more convenient. Review collected by and hosted on G2.com.

Invoices for all services are not sent for all services in an itemized manner prior to it being ACH. ACA 1095-C coding should be more aligned with IRS requirements. Review collected by and hosted on G2.com.

We are a small company (just under 50 W-2 employees) and after Covid we expanded our remote employee base into 7 other states. Adding their platform to help make and keep the handbook state compliant, sending me instructions on how to enroll in new states, and any specific employment communications that need to be made is invaluable. The open enrollment process is made so easy having a dedicated representative (Heather Cannon) who holds several joint meetings with us and our insurance broker so we can be sure the communications made to our employees are proper, the rates are accurate, the full documents are in the portal, and that the reminders are sent by iSolved and not manually done by me. Even our FSA/HSA and Dependent care platforms are with iSolved so it's one stop shopping for my employees. With all of these platforms I use, I am still getting more value than the price I paid with our prior carrier. Review collected by and hosted on G2.com.

The first payroll after transition did not go smoothly. We had a very complicated hourly payroll structure which made it difficult to get hours to compute properly. We have since changed to straight bi-weekly hourly payroll which went off without any problems. Review collected by and hosted on G2.com.

Isolved customer service is the very best. I have only positive experiences when I have need help.We have been with isolved since 2017. Their product has made doing payroll a breeze. I use it daily. We use many of their products and has made us staying in compliance with all the changes that happen throughout the year. It is a very intuit product and they also take feedback from the customers to make improvements. Review collected by and hosted on G2.com.

The only downside of isolved is something that no product can do. Get employees to clock in and out correctly. Review collected by and hosted on G2.com.

The platform is easy to use, and the services offered are solid. The biggest highlight for me has been the support we’ve received throughout our first year. Our implementation went very smoothly. Our HR rep, Deb Swift, has been amazing. Our customer service rep, Crystal Castle, has also been great, and the open enrollment implementation specialist, Latavia Barnes, was outstanding. I’ve also worked with other reps at iSolved who were very helpful and assisted me in a timely manner. Review collected by and hosted on G2.com.

Coming from a PEO, the transition to an ASO model has been a bit challenging in a few areas. In particular, some of the tax items have been difficult to set up and complete, and the process has involved delays. Now that we’re about a year into our time with iSolved, the tax setup still isn’t correct, and it has continued to cause delays across various states.

We initially signed a one-year agreement, and I reached out several times to connect with someone to discuss a new contract. Instead, toward the end of 2025 we received a standard price increase letter, which I wasn’t happy about, especially since we had only recently started with iSolved and I had been trying for months to speak with someone there about renewing or updating our contract. Review collected by and hosted on G2.com.

As a nurse and not necessarily an HR person, I really love the support and references in the iSolved community. There are videos, blogs, articles and more on such varied topics such as navigating change, payroll and tax form updates, state specific information, general information regarding PTO, seasonal workers, etc. I find it a great resource to expand my knowledge base, and connect with other professionals as well. As our payroll vendor, they also try to be very responsive and accommodating with changes we need to make and our questions. we also store employee documents and personnel file documents inside the system and plan to expand this using the tools available. It is great to have a central place to see hire information, status, benefits elected, personnel documents etc in a secure location. i frequently refer to my iSolved account. Review collected by and hosted on G2.com.

Our old payroll system we had one direct contact for all questions about any part of the system, payroll, concerns etc and a direct phone number. iSolved is a larger company and we have an email for questions and concerns but it is not as direct as we were used to. Review collected by and hosted on G2.com.

I like that isolved is super easy to use and manage. It hosts a lot of information and centralizes all HR and finance needs in one clean, organized platform. I particularly value having the manager view to see all my team's time off requests and approvals, and being able to access all the pay stubs, insurance, and financial documents for tax filings in one place. The initial setup was also super easy and didn't take long to add all the info and go live. Review collected by and hosted on G2.com.

I think the platform's look and feel could be more modernized even though the functionality works great. Review collected by and hosted on G2.com.