# Payfactors Reviews **Vendor:** Payscale **Category:** [Compensation Management Software](https://www.g2.com/categories/compensation-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 713 ## About Payfactors Access fresh compensation data and AI-powered workflows — all within a scalable platform that delivers intelligent insights to make confident pay decisions. \* Price with confidence — any job, anywhere, anytime \* Stay ahead with dynamic insights into the market and your organization \* Ensure consistency with job- and grade-based pay ranges \* Maximize survey ROI with centralized management and participation ## Payfactors Pros & Cons **What users like:** - Users value the **user-friendly platform** of Payfactors, enjoying easy access to relevant market data effortlessly. (96 reviews) - Users value the **fantastic customer support** from Payfactors, making it easy to get help when needed. (60 reviews) - Users value the **easy access to reliable market data** and improved job evaluation processes provided by Payfactors. (56 reviews) - Users find Payfactors invaluable for its **comprehensive data** , enhancing pay equity and competitive compensation insights. (47 reviews) - Users value the **clear insights on employee compensation** from Payfactors, aiding in competitive pay structures and equity. (46 reviews) - Helpful (46 reviews) - Data Management (42 reviews) - Features (40 reviews) - Job Management (37 reviews) - Market Competitiveness (35 reviews) **What users dislike:** - Users find Payfactors **not user-friendly** , with a cumbersome system and difficulty in comparing job descriptions effectively. (29 reviews) - Users often face **insufficient data** issues with Payfactors, limiting access to needed insights and accurate analysis. (26 reviews) - Users find a **steep learning curve** with Payfactors, as it lacks clear guidance and user-friendly resources. (25 reviews) - Users find Payfactors **not intuitive** , making it overwhelming and frustrating for first-time users to navigate. (24 reviews) - Users find the **difficult learning process** frustrating due to inadequate guidance and complex setup requirements. (22 reviews) - Users find the **poor interface design** of Payfactors to be clunky and unintuitive, hindering their experience. (20 reviews) - Users feel **limited job information** affects their ability to effectively match positions and customize requirements. (19 reviews) - Users find **limited data** for school districts hinders functionality, complicating tasks and affecting report accessibility. (17 reviews) - Limited Job Variety (17 reviews) - Poor Usability (17 reviews) ## Payfactors Reviews ### 1. Revolutionized Our Compensation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa R. | Compensation, Payroll and Benefits Analyst, Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Payfactors?** I absolutely love everything about Payfactors. My favorite feature right now is the JDM for job descriptions. We just set up Smart Price as well, and using the AI features for job matches and reviewing everything has made our market pricing so much faster. I also appreciate that it takes the manual out of the process, eliminating possible bias because it uses job duties for matching rather than just guessing or using titles. It essentially does the hard work for us, meaning we don't have to go through each job description to find the best match. The system is incredibly easy to set up, as Payfactors did all the heavy lifting for us. **What do you dislike about Payfactors?** . **What problems is Payfactors solving and how is that benefiting you?** Payfactors has eliminated manual Excel work, saving our small team countless hours. It helps with market pricing, job descriptions, survey matches, and pay equity monitoring. The AI features make job matches faster and reduce possible bias, streamlining our processes effectively. ### 2. Intuitive and Efficient Platform for Job Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Gage B. | HRIS Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Payfactors?** I like how intuitive Payfactors is; if I'm unsure where something is, I can usually find it where I expect it to be, making the user experience crucial. It saves me time since I don't have to search the entire system to find what I need quickly. There's a lot of data we process when pricing jobs, and being able to filter it down fast to find matches is really nice. It saves a lot of time with job pricing and building out jobs is very quick and efficient. I love the job description manager; it's super easy to copy, paste, and track updates. It has replaced our old method of using Word documents and email exchanges, which is a big improvement. Organizing all our data in one place, easy updating, and the opportunity to attend trainings and courses they offer have all been really helpful. **What do you dislike about Payfactors?** Nothing I can think of, I am excited to keep learning more about the system. **What problems is Payfactors solving and how is that benefiting you?** I use Payfactors for pricing jobs accurately by integrating multiple surveys. The job description manager saves time with easy updates and approvals. It centralizes data, making market comparisons simple. It's intuitive, helping me find information quickly, saving time on job pricing and organizing data. ### 3. Intuitive Pay Structure Management, Awaiting AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Director of Compensation, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Payfactors?** I like its ease of use. It's very intuitive and easy to learn how to do various things. The way it's been designed is definitely geared towards the user. I also like the built-in survey feature that Payfactors provides its customers, and that's proved a valuable resource for us. **What do you dislike about Payfactors?** Hopefully, the AI functionality will be made available shortly. I know that it's available on Market Pay right now, which gives us platform that we transitioned from to Payfactors. So I'm just eager to get that rolled out in the Payfactors and start using that in the help basically, help us with completing salary surveys. **What problems is Payfactors solving and how is that benefiting you?** I use Payfactors to determine an aging factor for our salary structure and how much our pay band values need to increase based on market benchmarks. ### 4. Easy Annual Total Rewards Statements Made Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Heather W. | Team Lead, Compensation , Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Payfactors?** We enjoy the ability to send out Total Rewards Statements annually. It is a fairly easy process compared to others. **What do you dislike about Payfactors?** The amount of manual work required in order to have a fully functional system. The structure mapping, having to input your own geo diff, etc. is a bit cumbersome. Especially considering this information is readily available to PayScale. The option to customize (through structure mapping etc.) should be available, but only if desired. **What problems is Payfactors solving and how is that benefiting you?** The ability to access real-time data and use an API feed that connects Workday to PayScale. ### 5. Invaluable Market Data, User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tasha J. | Associate Vice President Compensation, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Payfactors?** I like that I can use the market pay tool to utilize the survey matches for jobs. I also like that Payfactors provides updated data at different months throughout the year, making the data the most up-to-date. The initial setup was great, especially coming from using spreadsheets. **What do you dislike about Payfactors?** It works well, maybe more university jobs and or adding the difference between an online adjunct vs a campus adjunct to their questioning with universities because there is a difference in the data and it's always misinformed because no one understands that it is different. **What problems is Payfactors solving and how is that benefiting you?** I use Payfactors to provide market data for jobs we use in our industry, price jobs, and link them to survey matches. The market pay tool and updated data throughout the year make it valuable. ### 6. Streamlined Job Descriptions and Helpful Market Pricing Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Payfactors?** What I like most about Payfactors is how easy it is to search for job descriptions, make updates, and publish changes. Those updates sync directly to our public job catalog, which helps keep our information consistent and up to date. I also appreciate that when job descriptions are edited, prior versions are saved rather than overwritten. Having that historical record supports our documentation needs and helps us maintain compliance. The Pricing Projects tool provides meaningful insights for our market research by using survey-based compensation data to show how our jobs align with external benchmarks. Even when some roles don’t have exact matches, it still offers a strong foundation for evaluating market alignment and identifying areas that may need adjustment. The ability to customize our market selections, along with AI-supported matching, improves accuracy and reduces the manual effort required to review potential benchmark roles. We use Payfactors alongside other data sources as part of a comprehensive review process, and the training resources in the Payscale Academy and the Payscale Collective community forum make it easier to deepen our understanding of the platform and connect with other compensation professionals. **What do you dislike about Payfactors?** Because we’re still fairly new to the Payfactors platform, some parts of it aren’t as intuitive as we’d like, and a few of the Pricing Project reports are not as clear or helpful as we expected. There are also a lot of features to learn, which can feel overwhelming, but I imagine this will get easier with more frequent use. **What problems is Payfactors solving and how is that benefiting you?** Payfactors helps us streamline both our market research and our position‑description management. We use it to compare our jobs to survey‑based market data and identify where our pay bands may be aligned or need adjustment. The platform also centralizes our job descriptions, making it easy to search, update, and publish changes while keeping historical versions for documentation and compliance. This has been a significant improvement over the Word and PDF files we previously stored on our ShareDrive, making our compensation processes more organized, consistent, and efficient. ### 7. Exceptional Support and Accurate Benchmarking **Rating:** 5.0/5.0 stars **Reviewed by:** Karly S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Payfactors?** I find Payfactors visually pleasing and my favorite part of the organization so far is the people. I really appreciated having a Customer Success Manager like Hayden Freitas, who has been amazing. The team has made it easy to learn and use the platform, they are accessible for questions and insight, and they have even supported our efforts to educate leaders on compensation. The initial setup was really easy with the team assigned to us, guiding us through everything. I also like how Payfactors is integrated with our HRIS, UKG. **What do you dislike about Payfactors?** I would like to have further knowledge of the data reports in the system. This is mainly due to a lack of time to deep dive into training material. They are certainly there to support me when needed. No improvements suggested. **What problems is Payfactors solving and how is that benefiting you?** Payfactors helps us conduct accurate compensation benchmarking and maintain competitive pay practices. We can evaluate salary ranges, access internal equity, and make data-driven compensation recommendations. ### 8. Turns Complex Survey Data into an Actionable Benchmarking Library **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Payfactors?** The platform’s strength lies in its ability to aggregate complex market survey data into a single, actionable library. The workflow for matching internal roles to external benchmarks is intuitive and significantly more efficient than manual tracking. It allows for a data driven approach to pay transparency that is easy to communicate to leadership. **What do you dislike about Payfactors?** While the tool is excellent for standard benchmarking, it can sometimes feel rigid when handling complex, multi-layered organizational structures. For example, when trying to solve for specific "local" nuances or unique collective agreement designations within a single job profile, the platform doesn't always offer the dynamic visualization capabilities that a custom-built dashboard can provide. **What problems is Payfactors solving and how is that benefiting you?** The primary problem Payfactors solves is the decentralization of market survey data. It provides a dedicated environment to map internal job profiles to external benchmarks. This benefits me by allowing for the creation of defensible, data-backed pay ranges. Instead of managing multiple spreadsheets, I have a single source of truth that helps me justify compensation decisions to leadership and ensure we remain competitive in a tight labor market. ### 9. Payfactors is a great tool for those that want to streamline their compensation processes **Rating:** 4.5/5.0 stars **Reviewed by:** Travis W. | Compensation Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Payfactors?** Ease/speed of pricing jobs, as well as the annual bulk pricing. Additionally, the PF team has been very helpful and they are always available to connect if we have an issue/question. **What do you dislike about Payfactors?** Some of the reports in data insights are confusing to figure out when just starting out. Also, understanding the integration was confusing and difficult when trying to troubleshoot but that was more so an issue with my internal business tech team too. **What problems is Payfactors solving and how is that benefiting you?** So many, from Pay equity, benchmarking and yearly pricing updates. We previously were inundated with manual spreadsheets that were very prone to errors or would become corrupted. We are now only pricing in Payfactors which has helped us maintain consistency and speed. Additionally, the data insights tab is very useful and further allows us to keep all things comp in the tool, plus the ability to request a custom report is an added plus. I can go on, but these are some of the ways this tool is benefiting me and my team. ### 10. Fast, Easy Matching with Strong Market-Connected Data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Payfactors?** Speed and overall ease of finding relevant matches. There seems to be a viable connection to the market with the data reported **What do you dislike about Payfactors?** Costs have skyrocketed over the years. It is starting to become cost-prohibitive. There have been some situations where completely different job titles have returned the exact same data - same 50th, 62.5, 75th, and 90th. This shouldn't be the case. When discussing with customer service, they responded that the data was correct and that the jobs overlapped in the market (they do not). Additionally, the data available for highly incentivized roles doesn't seem to line up with the market - roles like mortgage loan officers and wealth advisors. **What problems is Payfactors solving and how is that benefiting you?** Fast and easy market connections translate into efficiency. ## Payfactors Discussions - [Does it include more than just salary?](https://www.g2.com/discussions/what-s-included) - 2 comments, 2 upvotes - [How frequently do you roll out new Payfactors product features?](https://www.g2.com/discussions/new-features-7a0cde50-fb80-4725-a1d4-4d68c3818fe2) - 2 comments, 1 upvote - [How granular does your data get?](https://www.g2.com/discussions/the-data) - 2 comments, 1 upvote - [How do you do it?](https://www.g2.com/discussions/how-it-works-141a9d97-de9e-41b0-bb4e-960cb159f134) - 1 comment, 1 upvote - [What does Payfactors do?](https://www.g2.com/discussions/about-us-b981a137-d3d6-4ece-b0fd-df5ec579798a) - 1 comment, 1 upvote - [View Payfactors pricing details and edition comparison](https://www.g2.com/products/payfactors/reviews/payfactors-review-1213394?section=pricing&secure%5Bexpires_at%5D=2026-05-21+14%3A16%3A34+-0500&secure%5Bsession_id%5D=42e9a2ff-1549-4fdb-93ef-b5713afae003&secure%5Btoken%5D=86ad445920d1b6dc6a9d358369d3549fc215dd2c66b0f8d49f12590a592c37c5&format=llm_user) ## Payfactors Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Payfactors Features **Basics** - Performance **Platform** - Reward Structuring - Workflow Automation - Compensation History - Performance Management Integration - Embedded Analytics - Reporting Capabilities - Compensation Data Management - Internationalization **Basic Features** - High level regression analysis - Dashboard **Generative AI** - AI Text Generation **Core Features - Salary Benchmarking Software** - Dashboard - Industry Benchmarking - Hierarchy **Platform - Compensation Planning** - Compensation Budgeting - Merit Cycle Planning - Pay Transparency - Automated Compliance - Reward Structuring - Compensation History **Content** - Automation - Content Creation **Risk Mitigation** - Budgeting **Benchmarking and Equity - Compensation Management** - Benchmarking Data - Pay Equity - Salary Bands **Auditing - Salary Benchmarking Software** - Reporting **Additional Features - Compensation Planning** - Reporting Capabilities - Workflow Automation - Integrations **Logistics** - Integrations & APIs - User, Role and Access Management **Advanced Features - Salary Benchmarking Software** - Structure - Salary Survey - AI **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top Payfactors Alternatives - [Salary.com](https://www.g2.com/products/salary-com-salary-com/reviews) - 4.4/5.0 (1,002 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,312 reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - 4.1/5.0 (1,527 reviews)