Payfactors Reviews & Product Details

Ease/speed of pricing jobs, as well as the annual bulk pricing. Additionally, the PF team has been very helpful and they are always available to connect if we have an issue/question. Review collected by and hosted on G2.com.

Some of the reports in data insights are confusing to figure out when just starting out. Also, understanding the integration was confusing and difficult when trying to troubleshoot but that was more so an issue with my internal business tech team too. Review collected by and hosted on G2.com.

There is a wide selection of benchmark roles available in the system, and the layout is clean and easy to follow. Customer support has been very helpful as well. Review collected by and hosted on G2.com.

The accuracy and breadth of the data have not matched the expectations set during the sales process. We were told the platform provided global market data, but the data available for us covered only two countries. This creates challenges when building a global compensation structure and limits the value of the tool for an international organization. Review collected by and hosted on G2.com.

Broad and Customizable Market Data Access

Multiple survey integrations: Payfactors aggregates data from hundreds of sources, including Milliman, Mercer, Radford, Willis Towers Watson, and industry-specific surveys.

Data blending: It allows users to blend multiple data sets (custom-weighted) to create a “composite market rate,” which can be more reflective of your true labor market than a single survey.

Localized market cuts: The platform supports geographic differentials, so you can view pay data by region, state, or metro area — helpful for multi-location employers like GCI. Review collected by and hosted on G2.com.

Learning curve: While robust, the interface can feel unintuitive to new users — especially for blending surveys or building advanced reports.

Data overload: The volume of available data and filters can lead to analysis paralysis without strong governance or clear methodology.

Occasional performance lags: Users report slower load times or crashes when working with large data sets or multi-survey blends. Review collected by and hosted on G2.com.

I like the many capabilities of Payfactors to assist with compensation, the amount of data available, and the useful filters. I appreciate the ability to create reports, and I find speaking with compensation experts through the platform valuable. I also like that the reports are exportable, giving me a solid starting point for benchmarking positions and aligning pay grades. Review collected by and hosted on G2.com.

I honestly do not believe that I use the tools to the max capability. I wish that the notes were exportable. In the jobs tab, when pricing the job, the export to an Excel sheet doesn't include the notes that I saved into the survey cut. I would like the ability to save articles in connect in order to go back to them later. Review collected by and hosted on G2.com.

I like how easy it is to find jobs and market data using the interface. The process of manually looking up surveys to find data points was labor-intensive a few years ago, and Payfactors has significantly improved this experience. The data upload process is very straightforward and quick. Customer support is always very helpful and knowledgeable. Review collected by and hosted on G2.com.

The survey participation process is not intuitive and can be clunky, even after attending webinars and reading materials. Last survey season, it took a lot of tickets and waiting on the engineering team to fix bugs to get the surveys ready for participation. Also, sometimes the survey templates don't align perfectly with those provided by vendors. Also, Data Insights can be difficult to work with and doesn't always allow filtering in the way we want. We also wish that the pricing details graphic would always display when looking at a job, even with just one pricing match. Review collected by and hosted on G2.com.

I think the user interface of Payfactors is excellent! I've been using Payfactors for the last five and a half years. They have definitely upgraded the system, but done it over time, which was easy to navigate. There are so many features, we have just barely scratched the surface of how we can use it. Review collected by and hosted on G2.com.

When I started using Payfactors, they had a different customer service model and I had a dedicated PF analyst to help me learn the system. They have since gone to a centralized model that I do not find to be as helpful. Review collected by and hosted on G2.com.

Having a one-stop shop for everything I manage is incredibly helpful. Whether I need to aggregate our survey data, upload total rewards statements, or store job descriptions, this platform lets me keep everything organized in a single location. I also find it very user-friendly. Review collected by and hosted on G2.com.

I dont have any downsides to using Payfactors. Review collected by and hosted on G2.com.

Just some of the things I like:

- global ability to manage purchased comp data in an easy and quick way that lets us have access timely

- access to additional compensation data that's real-time sourced

- job description management system that lets us globally manage systems and support our leaders and HRBPs with easy access

- webinars on pay education and transparency that keeps us aware of global changes

- great customer service support in all the areas Review collected by and hosted on G2.com.

The opportunity to continually support truly global companies. It's grown but I'm excited to see it evolve even more. Review collected by and hosted on G2.com.

I love how Payfactors offers an easy-to-use platform that allows me to quickly look up a job and access the accompanying market data efficiently. Its intuitive interface makes it simple to navigate and streamline workflows, which saves me considerable time. This user-friendly experience ensures I can swiftly find the information I need, thereby enhancing my productivity and effectiveness in handling market data matching tasks. Review collected by and hosted on G2.com.

I find the integration file setup challenging and the UDF functionality cumbersome. The process of submitting suggestions requires multiple votes, and there is uncertainty about whether they will be addressed in product development. Additionally, it's difficult to add and delete UDFs, and I would prefer a clearer process for receiving updates on whether feedback will be part of future releases. The initial setup involved a lot of administrative work, which was cumbersome. Review collected by and hosted on G2.com.

I really appreciate using Payfactors for market pricing and job description management. The job description management tool stands out with its ability to route job descriptions to managers and track changes efficiently, making it very useful for our company. It is immensely beneficial to have access to all of my job and people data in one consolidated place. This feature enhances the reporting capabilities, which are extensive, and I'm excited about potentially streamlining the offer-making process with my Talent Acquisition team. Furthermore, I am excited about Payfactors' embrace of AI and how they are enhancing reporting and dashboard capabilities. The ease of loading our people data into the tool during the initial setup was also a highlight. Overall, Payfactors offers an impressive array of features that contribute significantly to our operations. Review collected by and hosted on G2.com.

Payfactors is a fairly large investment, and there are additional features that I wish were included in the basic package. It would be immensely helpful if you could load third party data at no cost. Review collected by and hosted on G2.com.