# Payfactors Reviews **Vendor:** Payscale **Category:** [Compensation Management Software](https://www.g2.com/categories/compensation-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 713 ## About Payfactors Access fresh compensation data and AI-powered workflows — all within a scalable platform that delivers intelligent insights to make confident pay decisions. \* Price with confidence — any job, anywhere, anytime \* Stay ahead with dynamic insights into the market and your organization \* Ensure consistency with job- and grade-based pay ranges \* Maximize survey ROI with centralized management and participation ## Payfactors Pros & Cons **What users like:** - Users appreciate the **user-friendly platform** of Payfactors, making it effortless to access relevant market data easily. (81 reviews) - Users highlight the **fantastic customer support** of Payfactors, appreciating quick and helpful assistance for their needs. (53 reviews) - Users value the **reliable market data** in Payfactors, which enhances decision-making and ensures competitive compensation practices. (44 reviews) - Users value the **clear insights into employee compensation** offered by Payfactors, enhancing pay equity and competitive packages. (42 reviews) - Users value the **comprehensive data** from Payfactors, enhancing insights into employee compensation and pay equity management. (41 reviews) - Helpful (37 reviews) - Features (34 reviews) - Data Management (33 reviews) - Job Management (32 reviews) - Market Competitiveness (30 reviews) **What users dislike:** - Users find Payfactors to be **not user-friendly** , citing a cumbersome interface and difficulty in job comparison. (25 reviews) - Users often face **insufficient data** issues, making it challenging to obtain necessary insights from Payfactors. (22 reviews) - Users find the platform **not intuitive** , causing frustration for first-time users navigating its complex layout. (21 reviews) - Users face a **steep learning curve** with Payfactors due to poor self-guide instructions and complex features. (20 reviews) - Users find the **poor interface design** of Payfactors to be clunky and unintuitive, hindering their experience. (18 reviews) - Users face **difficult learning** challenges with Payfactors due to inadequate instructions and complex setup requirements. (17 reviews) - Users feel **limited job information** affects their ability to effectively match positions and customize requirements. (17 reviews) - Data Inaccuracy (16 reviews) - Inadequate Reporting (14 reviews) - Poor Usability (14 reviews) ## Payfactors Reviews ### 1. Decent analytics but some limited data **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha G. | Director, Total Rewards and HR Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Payfactors?** I really like the dashboards do some quick analytics, i do wish I could drill down more but it at least gives a starting point of where to look for certain areas. the job matching process is easy, and I love the easy to refresh process for both the market survey and peer matches. Refreshing the comp data has never been so easy! **What do you dislike about Payfactors?** In some of our key roles there is very limited data, so we can't truly match a portion of our jobs. These include areas such as meteorology, advertising operations and cyber security/compliance. The other part of the data that I find difficult is the lack of total compensation view. It would be helpful to see bonus/commissions for roles to get a better picture of total compensation versus just base pay. **What problems is Payfactors solving and how is that benefiting you?** It provides us with an additional data source (along with Radford), to market price our jobs. ### 2. Comprehensive Data Sources and Geographic Flexibility Elevate Market Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Payfactors?** The additional data sources, such as HRMA and Peer, are an excellent complement to our purchased sources and help us adhere to best practices when conducting market analyses. Furthermore, the platform supports geographic zones, which is particularly useful since we have several structures organized by these zones. Payfactors is able to accommodate this need, allowing us to view the value of a job across multiple markets on a single screen. **What do you dislike about Payfactors?** Payscale Verse occasionally reduces the results, but the industry filter does not match our sector and unfortunately, it cannot be adjusted. **What problems is Payfactors solving and how is that benefiting you?** Payfactors is helping us make sure our compensation remains competitive, which in turn supports our goal of being an employer of choice. ### 3. Great Updates and User Focus, Has a Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** James S. | Director, Total Compensation, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Payfactors?** I like that they are constantly updating things with an eye towards customer experience and or userfriendliness. **What do you dislike about Payfactors?** Sometimes it can be hard to know how to leverage the system more, so we dont always know about all the ins and outs of the system to fully leverage it. **What problems is Payfactors solving and how is that benefiting you?** It is providing close to real time data that we can utilize to manage our compensation practices more effectively and supports learning more about industry issues and practices ### 4. Excellent One-Stop Shop! **Rating:** 5.0/5.0 stars **Reviewed by:** Todd M. | Sr Compensation Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Payfactors?** Everything in one place as fa as pricing projects go. Ease of year to year survey matching and participating process **What do you dislike about Payfactors?** Hiccups in the job creation process. Sometimes I have to re-enter the job description after saving it once **What problems is Payfactors solving and how is that benefiting you?** Having to rematch year over year ### 5. Robust software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Payfactors?** If you are a compensation specialist, this software has so many options. The visual dashboards under data insights are helpful quick snap reviews of how your compensation compares to the market. Service is very prompt and friendly. **What do you dislike about Payfactors?** Data doesn't update across functions like pricing projects, insights and it isn't intuitive the order of steps that need to be taken. Healthcare data is lacking. Software seems built for compensation specialists. Would be nice to have a simpler system. PayGap analysis needs to allow inputs for comparison, not just gender. The tool isn't useful as it stands. **What problems is Payfactors solving and how is that benefiting you?** It cut down the amount of work comparing our compensation to that in the marketplace. It allows us to see that people are paid at or above market median rate. It allows us to see how similar positions in the company compare with compensation so we don't create internal differences, inadvertently. ### 6. Excellent Support and Data, but Data Update Process Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn H. | Chief Human Resources Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Payfactors?** I really appreciate the support I receive from the team, as well as the excellent data provided, which helps us make sure we are compensating our team fairly. **What do you dislike about Payfactors?** Currently the way I have to update the data. Right now I download the file from PayFactors and then I updated the spreadsheet to be uploaded. I have to do it this way in order to get the correct effective date of the pay and changes such as title, etc. **What problems is Payfactors solving and how is that benefiting you?** Being able to show that we are monitoring the market and making sure our pay is both fair and aligned with market standards is important. ### 7. Senior Compensation Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Sev K. | Senior Compensation Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Payfactors?** Payfactors is user-friendly, and easy to access benchmarking data. The systems provide real-time data to supports compensation decisions **What do you dislike about Payfactors?** Some job information can be hard to find making it difficult to match positions to unique roles **What problems is Payfactors solving and how is that benefiting you?** Payfactors help Mercy market price our jobs against similar jobs in the market and making sure that our salary structures are fair, competitive, and aligned with market trends ### 8. Effortless and User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Cathy C. | HR Generalist, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Payfactors?** Easy to use, number of features to learn about. **What do you dislike about Payfactors?** Nothing at the moment. I don't know a lot of the different features, but that's on me. **What problems is Payfactors solving and how is that benefiting you?** pay equity. ### 9. User-Friendly and Intuitive Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy C. | Employee Relations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Payfactors?** It is user-friendly and intuitive. Navigation makes sense. Our service rep is amazing too. Always helpful and quick to respond. **What do you dislike about Payfactors?** At times, it's challenging to find a job title that aligns with ours for market pricing. **What problems is Payfactors solving and how is that benefiting you?** Our Comp team is quite new and inexperienced so Payfactors is really helping us step up and make informed recommendations and decisions. ### 10. Great System Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Evan S. | Sr. Total Rewards Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Payfactors?** System capabilities and multi-interface connectivity **What do you dislike about Payfactors?** not the most user-friendly to acclimate to at first **What problems is Payfactors solving and how is that benefiting you?** Consolidating survey data to allow us a one-stop system to be able to price new roles and review existing roles. Allows us to model our data for certain analytical review build-out our structure (particularly around our pay markets) for internal equity analysis. ### 11. Timely Data Access, But Navigation Feels Overly Complex **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel F. | Director of Human Resources, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Payfactors?** I like the timeliness and accuracy of the data provided **What do you dislike about Payfactors?** Site is complex and I have to click a lot to find what I'm looking for **What problems is Payfactors solving and how is that benefiting you?** Having our own resource to quickly price jobs according to market rates allows us to have transparent conversations with leadership and employees. ### 12. Strong Benchmarking Platform with Some Navigation Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Payfactors?** Payfactors offers easy access to ad-hoc benchmarking, which is incredibly helpful for making quick, data-informed compensation decisions. Beyond that, the platform is scalable—its API integrations and advanced analytics capabilities make it a powerful tool as your organization’s needs grow. **What do you dislike about Payfactors?** Navigation can be challenging at times, especially when trying to locate specific features or reports. Additionally, the onboarding process could be improved with a more seamless handoff between sales and customer success to ensure a smoother transition and setup experience. **What problems is Payfactors solving and how is that benefiting you?** Payfactors is helping us identify potential flight risks by highlighting where our compensation may be misaligned with market benchmarks. It also helps surface pay equity issues and instances of pay compression across teams and roles. These insights are critical for making proactive, data-driven decisions that support retention and ensure fair, competitive pay practices. ### 13. User-Friendly and Customizable for Market Data **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie D. **Reviewed Date:** October 16, 2025 **What do you like best about Payfactors?** I really appreciate PayFactors for its user-friendly platform, which makes it easy to use. The ability to access market data without having to frequently update it is highly convenient. I find the feature of tailoring market data searches to specific geographic regions, industries, and company sizes incredibly useful as it ensures the data is relevant for my company. **What do you dislike about Payfactors?** Nothing.. **What problems is Payfactors solving and how is that benefiting you?** I use Payfactors for up-to-date market data without manual updates, which simplifies my process. It's user-friendly and allows tailoring searches to my company, providing relevant insights. ### 14. Effortless Market Pricing with Reliable Features **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica O. **Reviewed Date:** December 12, 2025 **What do you like best about Payfactors?** I like the system features of Payfactors, especially because they are easy to use. I also appreciate the different data sources Payfactors provides and the ability to use multiple sources. **What do you dislike about Payfactors?** sometimes the screens are too busy **What problems is Payfactors solving and how is that benefiting you?** I use Payfactors for market pricing roles. It's easy to use with system features that allow using multiple data sources. ### 15. Reliable and responsive tool for job grading and market benchmarking **Rating:** 5.0/5.0 stars **Reviewed by:** Krystle L. | Total Rewards Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Payfactors?** As a Total Rewards professional, I use Payfactors primarily to benchmark compensation data, support salary structure development, and evaluate market alignment for new or evolving roles. One of the standout benefits has been the ability to easily pull and present data when needed. I appreciate the hands-on training opportunities and the flexibility to request support as I continue exploring its features. The tool has been a consistent asset in helping me make informed recommendations to leadership, especially when creating or grading new roles. **What do you dislike about Payfactors?** Because I’m still learning all the available features, it can sometimes be hard to tell what’s possible without additional guidance. While the system is generally intuitive, deeper functionalities aren’t always obvious and could benefit from in-platform prompts or tooltips. Additionally, navigating between some modules could be more seamless to improve efficiency. **What problems is Payfactors solving and how is that benefiting you?** Payfactors helps solve the challenge of accessing accurate, real-time market data to support compensation decisions. It allows me to benchmark salaries confidently, create consistent salary structures, and validate pay recommendations with leadership. For newly created or evolving roles, the platform simplifies job grading and ensures we’re aligned with competitive pay practices. Having reliable data at my fingertips improves both the speed and credibility of my recommendations, and ultimately supports fair, informed, and strategic compensation planning. ### 16. My user review **Rating:** 4.0/5.0 stars **Reviewed by:** Monica H. | Dir, Total Rewards, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Payfactors?** I like the quick pricing tool and the new explore feature. **What do you dislike about Payfactors?** Pricing projects is not intuitive, is frustrating at times **What problems is Payfactors solving and how is that benefiting you?** Payfactors solves my problem of finding data and the ability to get data for multiple locations ### 17. Enjoying our Payfactors Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Aimee S. | Senior Compensation Partner, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Payfactors?** I appreciate the convenience of having our job descriptions, compliance reporting, benchmarking, and employee data all in one place. The customer support team is also very knowledgeable and helpful. **What do you dislike about Payfactors?** One thing I wish were available is data from current job postings to see what is currently going on in the market by job. I saw this with another vendor, and they are using AI to scrape the pay range data into their platform. **What problems is Payfactors solving and how is that benefiting you?** Have one source of truth of job descriptions and a valid compensation resource that provides reliable data to evaluate employee pay fairly. ### 18. Effortless to Use with Robust Market Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Payfactors?** Easy to use, solid market data. Easy to set up different markets. **What do you dislike about Payfactors?** I haven't found anything to dislike. I know there are features in teh system that I need to get more familiar with. **What problems is Payfactors solving and how is that benefiting you?** We are using Payfactors to benchmark market data and to build career ladders ### 19. Better than it used to be **Rating:** 4.0/5.0 stars **Reviewed by:** Nichole B. | Technical Hiring Coordinator, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Payfactors?** Compiling data for new roles is quite straightforward, and refining existing ones is just as simple. The process is efficient and user-friendly. I like the new addition of the payscale verse **What do you dislike about Payfactors?** At times, the process of making sure imported data is updated correctly can feel a bit clunky. **What problems is Payfactors solving and how is that benefiting you?** Payfactors allows us to understand how our employees' compensation compares to current market rates. It also assists in planning career growth paths, review season raises, and determining appropriate compensation for new positions. ### 20. Great Salary Insights, But Project Setup Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Justin L. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Payfactors?** Good current salary trends, broken down by region and industries **What do you dislike about Payfactors?** Setting up projects feels clunky and not intuitive. **What problems is Payfactors solving and how is that benefiting you?** We get data backed salary figures to advertise proper salary range to attract true talent. ### 21. Effortless and Intuitive Platform Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Payfactors?** The platform is straightforward to use and simple to navigate. **What do you dislike about Payfactors?** When a ticket is opened, it often takes a considerable amount of time to be resolved, particularly when it comes to reporting issues. **What problems is Payfactors solving and how is that benefiting you?** Storing survey data from various providers. ### 22. Full Scope Market Data Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Sara R. | Compensation Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Payfactors?** We have been using Payfactors at my new organization since I started in July 2024. I have used other market data provider platforms in the past and Payfactors has been infinitely easier to learn on the fly. I have been able to pick up the implementation of the platform for our compensation team easily in my time and we have been able to easily identify where we can use the system more effectively as we grow. It has been a huge help as we have started to grow and expand into new markets. As time has gone on, I have been become more and more reliant on what I am able to do in Payfactors and my frequency of use has continued to increase. **What do you dislike about Payfactors?** As we have been growing in new markets, I wish there was a better way to compare market data from different pay markets. For example, I wish I could more easily compare what a Finance Director might price at in Baltimore vs Minneapolis all on the same screen in Quick Price. Being able to support the business with quick snapshots like this would be helpful. I also wish I was able to choose multiple locations for my pay markets. If I consider three of my locations to all price similarly for our industry (for example: Minneapolis, Mille Lacs, and North Dakota), I would like to be able to create a pay market that gathers data from all those places in one data set. **What problems is Payfactors solving and how is that benefiting you?** Payfactors allows us to work through pay analysis from start to finish in one system. It allows us to layer market data against our positions and identify areas of lag for focus in the future. ### 23. Well-designed software with a very good integration process **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Payfactors?** Payfactors has a very easy to use interface. The biggest call out is set up and integration, the team was well informed, very communicative, and very easy to work with. I think the software integrates with the HRIS seamlessly and I think there are a lot of well-built features especially with comp mapping. **What do you dislike about Payfactors?** Unless you take the tutorials and stay very aligned (which we can blame on the user in most cases), some of the job matching is a little tough especially when I cannot find the right roles or titles. I also wish I could build the markets a little differently. **What problems is Payfactors solving and how is that benefiting you?** With M&A and constantly growing, we are trying to align comp by role across increasing markets and regions. Having a software to visually see this while growing has been key. I do wish I was better with it. ### 24. Highly Adaptable, Perfect for Unique Needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Payfactors?** Adaptability to oddly specific roles within our companies field. **What do you dislike about Payfactors?** I wouldn't say its a complaint, but how finicky the pay markets can be with employees all over the US. **What problems is Payfactors solving and how is that benefiting you?** Payfactors is helping us determine appropriate market ranges for positions that require a salary increase to stay competitive with current market demand. ### 25. Exceptional Support & Easy to Use Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Payfactors?** Payfactors has been a reliable and effective compensation management tool, but what truly sets it apart is its outstanding support team. Whenever I’ve had a question or needed guidance, their team has been incredibly responsive, knowledgeable, and genuinely invested in helping me find the best solutions. Beyond the technical functionality, having a support team that goes above and beyond makes a huge difference in day-to-day operations. Their willingness to assist, troubleshoot, and provide clarity ensures I can navigate the platform with confidence. **What do you dislike about Payfactors?** Well, the only thing I can think of is something they are working on having available. I would love to have live market data, but this is something I can now get with Payfactors. **What problems is Payfactors solving and how is that benefiting you?** It is allowing us to keep all of our compensation resources in one place. I also enjoy the metrics & reporting! ### 26. Great Local Market Data, with Opportunity to Enhance Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Payfactors?** Ability to identify market data at local levels, while pricing jobs nationally; ability to upload surveys for use in market pricing. **What do you dislike about Payfactors?** Survey uploads, while beneficial, are limited in what can be uploaded; support resources for large-scale support projects need to be increased. **What problems is Payfactors solving and how is that benefiting you?** This tool offers reliable data to support pay recommendations and helps establish salary benchmarks by comparing them to local market standards. ### 27. Beware of Payscale’s Non-Negotiable Contracts **Rating:** 0.0/5.0 stars **Reviewed by:** Cassandra R. | Group Exercise Instructor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Payfactors?** There isn't anything positive that I could say about Payscale/Payfactors. **What do you dislike about Payfactors?** Our company inherited a Payscale contract signed by a predecessor who was unaware that it was a locked-in, non-cancellable three-year agreement totaling $12,000. When we discovered this, we reached out to Payscale to discuss termination options and even offered to buy out of the contract—but they refused to negotiate in any capacity. This level of inflexibility is highly disappointing, especially for a service that provides salary benchmarking, which can be done for free using platforms like Glassdoor or Indeed. The lack of customer-centric policies and refusal to work with businesses in good faith makes it clear that this is not a service worth the investment. I highly recommend avoiding Payscale and seeking better, more transparent alternatives. **What problems is Payfactors solving and how is that benefiting you?** Payscale is an overly-priced useless software that is offered free by other sites. ### 28. Excellent Compensation Management Tool with Reliable Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Payfactors?** Great source of information for managing compensation, conducting benchmarking, and ensuring that we stay up to **What do you dislike about Payfactors?** No complaints or criticisms. Everything works as promised. **What problems is Payfactors solving and how is that benefiting you?** Payfactors gives us a reliable methodology for benchmarking salaries and managing compensation. It helps us achieve greater pay equity across the organization by providing a consistent, data-driven approach to appraising salary levels. ### 29. Appreciation **Rating:** 4.5/5.0 stars **Reviewed by:** Cynthia K. | Human Resources Manger, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Payfactors?** I like how I can mesh jobs together. A lot of our jobs are unique and the title does not translate to the real world. Being able to take a few jobs and combine them really helps find the accurate salary range. **What do you dislike about Payfactors?** I wish it did have more job titles. While we do have unique jobs, some of them that are not unique are not in the database **What problems is Payfactors solving and how is that benefiting you?** It gives us realistic salary ranges for our jobs. It gives me the support I need to say to employees and leaders - see this is what the accurate pay should be. ### 30. Payfactors has made my job easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Sara C. | Compensation and Benefits Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Payfactors?** I have found Payfactors to be very helpful, especially since I am a compensation "team" of one. The information that the software provides is easy to use and the data is easy to analyze. I feel confident that I can make informed pay decisions for my company when using this product. When I have needed help with the system, customer care has been prompt and thorough. **What do you dislike about Payfactors?** Due to a lack of fiscal resources, my company is unable to implement some of the higher tier features of Payfactors such as HRIS integration and pay structures. Manually updating the system and administering our company data is time consuming and complex. **What problems is Payfactors solving and how is that benefiting you?** It is removing the guesswork behind salaries. Where we once had to rely on search results and word of mouth in our industry, we now have solid data to rely upon. I also love that results are real-time. And the webinars and podcasts that Payfactors provides are key educational pieces that keep me up to date on market factors. ### 31. Great Customization and Role Comparison, but Lacks Professional Export Options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Payfactors?** The ability to see multiple job titles/descriptions to compare our roles with, especially when we have unique roles. The customization is great. **What do you dislike about Payfactors?** I wish that there was a way to export information about a role that looked professional enough to present to leaders in the company. **What problems is Payfactors solving and how is that benefiting you?** Ensuring we are paying appropriately based on the industry and our local market. ### 32. Insightful information that is user friendly. **Rating:** 3.5/5.0 stars **Reviewed by:** Mekenzie B. | Senior People Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Payfactors?** Payfactors had allowed us more transparency into compensation data. We enjoy having multiple data cuts with options to personalize pricing to fit our job descriptions. **What do you dislike about Payfactors?** The pricing project concept and publishing the jobs has been confusing for us. Sometimes it feels like we have a hard time finding matchings for the jobs we have. It just seems like there should be more options. We don't keep job descriptions in our HRIS right so maybe that would help since payfactors is only going off the job title. We have the comp planning module as well and that is not going well. Many features we had with teams has now gone away - we can destribute the budget evenly between divisions. We can't destribute money based on the suggested increase matrix and have it respect our overall budget. We can't upload job information ourselves. I have to always put in a ticket if the job information changes. It's hard to make any changes to the cycle itself. It's really buggy. **What problems is Payfactors solving and how is that benefiting you?** Merit increase cycle. Even though we're having a hard time with it. Also pricing jobs is more accurate with more data cuts. ### 33. Great Overall Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Head of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Payfactors?** The system is customizable to our organization. **What do you dislike about Payfactors?** Non-standard position titles (legacy) can be tough to benchmark. **What problems is Payfactors solving and how is that benefiting you?** Payfactors offers our organization a way to compensate based on the market. The allow for fair equity adjustments and not have the most vocal department be the once drawing down the budget. We make merit-based compensation decisions using Payfactors. This removes subjectivity from the process other than the performance review. ### 34. Quality Data with Quantity **Rating:** 4.0/5.0 stars **Reviewed by:** Justin W. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Payfactors?** The amount of data provided and its reliability and accuracy. **What do you dislike about Payfactors?** Some of the reporting metrics and graphing is difficult to correctly populate. **What problems is Payfactors solving and how is that benefiting you?** Our pay philosophy has become more trusted and accurate than when it was without Payfactors. Having this tool and all its data has helped us resolve multiple pay matters and concerns for both employee, management, and the Company as a whole. Payfactors has given us a competitive advantage in talent acquisition and management. ### 35. Reliable Surveys - Very Robust Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Payfactors?** The tool gives our team a better platform to generate salary surveys and provide this valuable information back to our clients. We have confidence that it is reliable and accurate. **What do you dislike about Payfactors?** The product is so robust, we love having so much data and options but sometimes my team asks for a simpler tool that is easier to navigate for the basics that they need. **What problems is Payfactors solving and how is that benefiting you?** Providing a solution to your clients to accurately gauge where they sit in the market to know they are paying accurately and are staying competitive. ### 36. Payfactors is so Simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Kamirynn H. | HR Generalist, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Payfactors?** I love the HRMA and Peer Data that we get with Payfactors. I also appreciate how easy it is to add multiple surveys at once and even price multiple jobs at once. Having the ability to working a "sandbox" environment in pricing projects gives me peace of mind that I can try different options and play around with it a little bit without making edits to the published pricing until I am ready to do so. **What do you dislike about Payfactors?** This is nitpicky, but the thing I like least about Payfactors is when you hover over a role to read the job description, sometimes it is hard to move the mouse over the description to scroll. Happy to chat about this more if this does not make sense so I can show someone what I mean. Seems like it would be an easy fix and save me some frustration. **What problems is Payfactors solving and how is that benefiting you?** We use Payfactors to run market data for all of our roles. It is a great tool for US and several of our International countries. ### 37. Solid comp benchmarking tool but UI needs some work **Rating:** 4.0/5.0 stars **Reviewed by:** Nahed K. | Head of People and Culture, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Payfactors?** Large database of jobs and the quick price feature allows me to benchmark a role very quickly. The personalized support that the Payfactors team offers to benchmark a job is also very helpful. **What do you dislike about Payfactors?** The UI is outdated and clunky. There have been some improvements recently but the core functionality (e.g., Pricing Projects) is still bogged down by an unintuitive interface. **What problems is Payfactors solving and how is that benefiting you?** Payfactors gives us access to market data from multiple sources to accurately benchmark our compensation and pay employees competitively and fairly. ### 38. Its better than what we have had in the past but needs some tweaking. **Rating:** 4.0/5.0 stars **Reviewed by:** Christine B. | Senior Talent Acquisition Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Payfactors?** The salary data is easy to pull for job titles using the same titles in the system or finding something similar. **What do you dislike about Payfactors?** That you have to pay $3,500 for each country's data set. That is expensive when you have international employees in different countries. **What problems is Payfactors solving and how is that benefiting you?** We benefit in knowing what the market rate is for our roles and that we are competitive to the market. ### 39. Can't live without Payfactors **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Payfactors?** I love how easy it is to do a quick price, how it can integrate with our HRIS system so we have real time data for pulling comprehensive pricing projects and reports, and how quickly data like our TCC can be uploaded into the system by the customer support team. **What do you dislike about Payfactors?** I only wish there was a way in the quick price feature to adjust up or down for education and experience like there is in the pricing project functionality. **What problems is Payfactors solving and how is that benefiting you?** Helping us ensure we are competitive externally as well as maintaining internal equity. ### 40. Comprehensive comp tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2018 **What do you like best about Payfactors?** PayFactors is an innovative tool transforming the future of compensation management. The data insights tool and job description manager are perks on top of an already awesome comp benchmarking platform. We are also utilizing their option for total rewards statements. Under the PayScale umbrella, the education options have really been enhanced. The webinars are super valuable and our account team is always sharing information that may be pertinent to us. **What do you dislike about Payfactors?** I wish they had more data specific to client service roles, such as consultants and public accountants. The data for other positions is very strong though. **What problems is Payfactors solving and how is that benefiting you?** Managing job descriptions. storing our benchmarks, staff data, salary structures and pay markets all in one place. ### 41. Director of Human Resources **Rating:** 4.0/5.0 stars **Reviewed by:** Lydia L. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Payfactors?** One place to hold all of our compensation data so we can stay current. **What do you dislike about Payfactors?** Time to get in a use the system. Some of the new features from switching from Payscale platform to Payfactors aren't as user friendly. **What problems is Payfactors solving and how is that benefiting you?** It helps us see all our data in one place. ### 42. I love Payfactor **Rating:** 5.0/5.0 stars **Reviewed by:** sandra C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Payfactors?** Payfactor has made my role in HR a bit easier. The easy-to-use platform has helped me gather the information I am looking for in an easy to read report. The features are user-friendly, yoy get a lot out of this platform. **What do you dislike about Payfactors?** I wish Payfactors customer service were more responsive. Usually, you have long waiting times, unresolved tickets, and constant system updates. **What problems is Payfactors solving and how is that benefiting you?** Payfactos helps us with our accounting, benefits, and training. ### 43. Great product & Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sherri S. | Vice President of People Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Payfactors?** Love having the hands on approach to walk me thru step by step the system with dedicated trainers willing to show you how to use the system. **What do you dislike about Payfactors?** System will soon be able to integrate with our HRIS system so once that occurs, I will have no dislikes! **What problems is Payfactors solving and how is that benefiting you?** Being able to stay competitive within our nonprofit market ### 44. Payfactors as part of Compensation **Rating:** 4.5/5.0 stars **Reviewed by:** Bharat K. | Associate - Total Rewards, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Payfactors?** The best thing about payfactors you get the data, benchmarks, market data at a single place on a single click. You can combine two different factor & create an output based on your requirement. **What do you dislike about Payfactors?** Sometime the report generations take much more time than usual. **What problems is Payfactors solving and how is that benefiting you?** We can't say its a problem, its a part of day to day work. Payfactor benefiting us by uploading the large scale market data on ease, Analyzing it, give us the trends on YoY change. Keeping our organization data safe & secure. ### 45. Confidence calculating compensation. **Rating:** 4.5/5.0 stars **Reviewed by:** Olise A. | Director - Talent Acquisition and Training, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Payfactors?** Quick and easy guide to researching and determining compensation nationwide. Customer support. **What do you dislike about Payfactors?** I haven't been able to use the reporting function yet, so that will be a feature I would like to explore. **What problems is Payfactors solving and how is that benefiting you?** It helps my company benchmark salaries we pay employees. ### 46. Quick Access to Information and Effortless Pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha R. | Compensation Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Payfactors?** The access to the information I need. Quick price is easy to find **What do you dislike about Payfactors?** Theres alot of widgets and can be overwhelming **What problems is Payfactors solving and how is that benefiting you?** None ### 47. Overall an Amazing Product **Rating:** 4.5/5.0 stars **Reviewed by:** Lauryn B. | Manager & Officer, People Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Payfactors?** Very friendly UI that is easy to navigate. The compensation data seems to be pretty robust for United States population. The integration between our HRIS and payfactors is working very well with daily email reports to make sure that errors are addressed as fast as possible. **What do you dislike about Payfactors?** The compensation data isnt as robust in the other various regions we have employees which tend to make it a bit hard to do benchmarking and specific use cases for jobs roles. **What problems is Payfactors solving and how is that benefiting you?** Ability to quickly price jobs in different states across the US easily. ### 48. Pay Factors Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Payfactors?** We have employees in multiple states so having data that is regionally specific is very helpful Having base salary quartiles plus bonus is great Having multiple levels of each job with years experience and responsibility is awesome I worked out 90% of what I had to do on my own Tech Support was highly responsive **What do you dislike about Payfactors?** For tables with lots of table the refresh rate is too slow When adding a job I would like the option to add it to all projects It's expensive for a once a year use **What problems is Payfactors solving and how is that benefiting you?** I said earlier - we are a mostly remote workforce with locations across the US and Canada. Having regionally specific data in one place is critical ### 49. Good product for compensation benchmarking and salary structure **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Payfactors?** Payfactors have multisource reliable data for compensation benchmarking. They also have experts/consultants to help you solve any specific questions you have. **What do you dislike about Payfactors?** Some job titles are missing, and you have to figure out the close job titles as you requested. But they also have the consultant team to help you conduct the benchmarking. **What problems is Payfactors solving and how is that benefiting you?** JDM increases the workflow across different departments and different functions within the same department. It also helps us conduct the most suitable compensation benchmarking in consideration of the external market price for roles. ### 50. Payfactors Fan **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Payfactors?** The Payfactors platform gives you the confidence and tools you need to make informed and thoughtful compensation decisions. **What do you dislike about Payfactors?** The initial onboarding and learning curve was quite a challenge for me personally - there are a lot of quirks and special features. Once I got past the novice stage, it was smooth sailing. **What problems is Payfactors solving and how is that benefiting you?** Utilizing credible, vetted, and current compensation data to make informed decisions for salary benchmarking. We heavily rely on Payfactors for our compensation cycles, salary ranges, and hiring in new pay markets, and pricing unique jobs. ## Payfactors Discussions - [Does it include more than just salary?](https://www.g2.com/discussions/what-s-included) - 2 comments, 2 upvotes - [How frequently do you roll out new Payfactors product features?](https://www.g2.com/discussions/new-features-7a0cde50-fb80-4725-a1d4-4d68c3818fe2) - 2 comments, 1 upvote - [How granular does your data get?](https://www.g2.com/discussions/the-data) - 2 comments, 1 upvote - [How do you do it?](https://www.g2.com/discussions/how-it-works-141a9d97-de9e-41b0-bb4e-960cb159f134) - 1 comment, 1 upvote - [What does Payfactors do?](https://www.g2.com/discussions/about-us-b981a137-d3d6-4ece-b0fd-df5ec579798a) - 1 comment, 1 upvote - [View Payfactors pricing details and edition comparison](https://www.g2.com/products/payfactors/reviews?page=2&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-05-26+18%3A22%3A43+-0500&secure%5Bsession_id%5D=162676b4-df57-4ae6-ba00-67b750f4a354&secure%5Btoken%5D=7f3d36594b96dae5a26cfe2aeca4093d7c31ca40f30509729f228261787e29ae&format=llm_user) ## Payfactors Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Payfactors Features **Basics** - Performance **Platform** - Reward Structuring - Workflow Automation - Compensation History - Performance Management Integration - Embedded Analytics - Reporting Capabilities - Compensation Data Management - Internationalization **Basic Features** - High level regression analysis - Dashboard **Generative AI** - AI Text Generation **Core Features - Salary Benchmarking Software** - Dashboard - Industry Benchmarking - Hierarchy **Platform - Compensation Planning** - Compensation Budgeting - Merit Cycle Planning - Pay Transparency - Automated Compliance - Reward Structuring - Compensation History **Content** - Automation - Content Creation **Risk Mitigation** - Budgeting **Benchmarking and Equity - Compensation Management** - Benchmarking Data - Pay Equity - Salary Bands **Auditing - Salary Benchmarking Software** - Reporting **Additional Features - Compensation Planning** - Reporting Capabilities - Workflow Automation - Integrations **Logistics** - Integrations & APIs - User, Role and Access Management **Advanced Features - Salary Benchmarking Software** - Structure - Salary Survey - AI **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top Payfactors Alternatives - [Salary.com](https://www.g2.com/products/salary-com-salary-com/reviews) - 4.4/5.0 (1,003 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,318 reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - 4.1/5.0 (1,539 reviews)