--- title: ADP Workforce Now Reviews meta_title: 'ADP Workforce Now Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4320 reviews by the users' company size, role or industry to find out how ADP Workforce Now works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 4320 scale: '5' date_modified: '2026-08-13' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP Workforce Now Reviews **Vendor:** ADP **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 4,320 ## About ADP Workforce Now ADP Workforce Now is the only all-in-one, cloud-based HR suite that adapts to the way you work. Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities. Managing your people has never been easier. ADP Workforce Now equips you with the tools not just to track HR information, but to help you manage your workforce and make data-driven decisions. And, as you grow, you can add the functionality you need. Empower all levels of your organization with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers. • All-in-one: A configurable HR platform to efficiently manage all your people management functions — payroll, HR, time, talent, and benefits — within a single database. • Confident Compliance: Our industry-leading security keeps your data safe, while our deep compliance expertise and solutions help you protect your business. • Ease of use: Innovative, easy-to-use features at your fingertips, making it easy to work in ways that fit your needs while also providing a better experience for your workforce • Insights in the flow of work: Make decisions with confidence, informed by insights from the richest and most robust workforce database in the business. • Integrated and connected ecosystem: Broaden your people management capabilities with the largest HR ecosystem that easily and securely integrates with leading third-party solutions. Easily connect with vital partners such as accountants, brokers and financial providers. PAYROLL. Save time and reduce errors with the all-in-one suite purposefully built to help you operate your business and meet your compliance needs. With anytime, anywhere access, quickly and accurately process payroll and gain insights into pay and earnings trends. Improve accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support your tax & compliance obligations and scales with you as you grow. Manage payroll for a global workforce with a single solution. HUMAN RESOURCES. Transform HR management from an administrative function to a vital, strategic part of your business. With configurable workflows and online document storage, reduce the time spent with paperwork and increase the time managing and transforming your people. Automate and streamline key needs including new hire onboarding and employee acknowledgment. Reduce employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience. TALENT. Recruitment, performance management, compensation, learning. Attract top talent with intelligent and easy-to-use tools. Advertise open positions across 25,000+ Job Sites with JobTarget. Take a proactive approach to hiring with embedded ZipRecruiter Job Slots that helps you identify and match active job seekers with best fit jobs. Intelligently analyze which applicants best match your job description with Profile Relevancy. Define job requisitions with confidence using industry and geographic Compensation Benchmarks. Streamline the performance review process to better assess and develop high-performing teams. Align performance to corporate goals with the help of cascading and weighted goals and view team priorities and goal progress in one place with an organized Performance dashboard. Provide flexibility outside of the traditional annual review process with continuous and non-common date reviews. Develop a defined pay-for-performance compensation strategy to help retain top talent. BENEFITS ADMINISTRATION. Streamline your benefits administration with an actionable dashboard that brings notifications and tasks to your attention. Administer benefit plans, execute a smooth open enrollment process, and collect the data required to be compliant with the ACA. Utilize electronic carrier connections to ensure that enrolled employees and their dependents match your organization’s records saving you money. Reduce your administrative burden and simplify Open Enrollment with our OE Center and service team TIME & ATTENDANCE. Experience time tracking that’s easy, convenient and accurate — for both employees and managers. Manage labor costs, boost productivity and simplify compliance by automating your timekeeping, attendance tracking and scheduling. Time-saving automation, seamless payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics help you effectively manage your workforce, every day. ADP DATACLOUD. Making data-driven business decisions has never been easier. With all of your Payroll, Human Resources, Benefits, Time and Talent information in one system, you can gain real, data-driven insight into your business. ADP Benchmarks lets you see how you compare to companies like yours— industries like yours— and locations like yours—so that you can confidently make strategic decisions based on the industry's largest data set. MOBILE. Equip employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, manage payment options, and may. Empower business leaders with actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights. ADP MARKETPLACE. Broaden the capabilities of your HR suite with leading solutions ready to easily and securely share data with ADP Workforce Now. ADP API CENTRAL. Supports developers with tools for custom integrations to other HR and business systems to share and synchronize HR data to save time and maintain data accuracy. ## ADP Workforce Now Pros & Cons **What users like:** - Users value the **ease of use** of ADP Workforce Now, appreciating its intuitive interface for all users. (309 reviews) - Users appreciate the **helpful customer support** and user-friendly design of ADP Workforce Now for administration and employees. (218 reviews) - Users appreciate the **user-friendly payroll dashboard** of ADP Workforce Now, simplifying navigation and enhancing efficiency. (204 reviews) - Users value the **easy access and centralized features** of ADP Workforce Now, simplifying payroll and benefits management. (160 reviews) - Users value the **integrated HR functions** of ADP Workforce Now, which streamlines processes and enhances user experience. (154 reviews) - Users value the **easy access** to payroll, benefits, and time-off information through ADP Workforce Now's user-friendly interface. (150 reviews) - Users value the **helpful customer support** of ADP Workforce Now, enhancing their overall user experience and assistance. (142 reviews) - Simple (140 reviews) - User Interface (140 reviews) - Time-saving (135 reviews) **What users dislike:** - Users experience **poor customer support** , leading to frustration when issues arise and assistance is needed promptly. (111 reviews) - Users find ADP Workforce Now to be **not user-friendly** , noting issues with clunky navigation and difficult report access. (98 reviews) - Users find **limited customization** in ADP Workforce Now, facing challenges with reports and workflows that hinder efficiency. (81 reviews) - Users find **missing features** in ADP Workforce Now, noting limitations in customization and flexibility of reports and workflows. (79 reviews) - Users find the **limited features** of ADP Workforce Now challenging, particularly in recruitment and reporting functionalities. (75 reviews) - Users face **navigation difficulty** with a dated interface and complex workflows that hinder smooth task completion. (73 reviews) - Users find the **interface not intuitive** , noting challenges with navigation and accessing reports effectively. (66 reviews) - Complex Reporting (65 reviews) - Users experience **poor support services** , often receiving inconsistent answers and unresolved feedback on issues. (64 reviews) - Learning Curve (62 reviews) ## ADP Workforce Now Reviews ### 1. Mixed Support and ROE Processing Make Payroll Harder Than It Should Be **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about ADP Workforce Now?** That it can develop reports and process payroll. I also like the app **What do you dislike about ADP Workforce Now?** Overall, the customer service has been inconsistent. I seem to receive mixed answers about whether they’re able to resolve an issue. They also removed the customer service phone number, but our rep isn’t always available to help us out and often ends up transferring me to someone else anyway. I’m not sure why that phone number was removed. Also, processing ROE’s is always difficult when trying to get them onto the register. The process isn’t as automated as it could be, either. I think they need to retrain their staff and add the customer service line by to the website to it is more accessible to find. **What problems is ADP Workforce Now solving and how is that benefiting you?** I’m still having some ongoing issues, so nothing has really been solved yet. It normally takes over 10 tries. ### 2. Systems frustrations **Rating:** 0.0/5.0 stars **Reviewed by:** Deborah B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** The total rewards statement. Nothing else to add **What do you dislike about ADP Workforce Now?** I am beyond frustrated with this system. As one of the HR admins for our company we have had little help with getting the system configured to our needs and with tech support when we encounter issues. We were told many times during our implementation that certain things were not possible, but now I am finding a few of those are able to be set up. But we don't have a reliable person to contact to help us, our account rep is only knowledgeable in Payroll and every time I have called for assistance the person on the phone is unable to help because they do not know the system well enough. Using the help feature within the system is little help because of the time it takes for any feedback. I currently have two items that I submitted on 4/21 that have not been resolved. I actually had to escalate them just to get someone to look at them. We are having to utilize several outside sources to complete tasks that should be done within ADP because of the functionality. We have to use DocuSign to assign documents for employees to sign because currently if you upload a document and take the time to add the necessary check boxes and fields you can only assign that document to one person. This is a huge problem when we have to assign this one document to 50 people. We cannot use E-verify or background checks because we have people that start working for us that are unable to use a computer due to their disability and I cannot enter the info in the system on their behalf. We need to assign company policies for specific groups of employees to sign but because this is tied to the security profile it would be too much of a hassle to set all the different security profiles. Just adding a new hire is a cumbersome process because so many things do not flow to the new hire profile from the candidate profile including the rate of pay. **What problems is ADP Workforce Now solving and how is that benefiting you?** They are causing more problems than they are solving ### 3. Too Much Storage Use and Lag—Needs Better Performance and UI Tweaks **Rating:** 1.0/5.0 stars **Reviewed by:** Karla B. | cashier, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2026 **What do you like best about ADP Workforce Now?** it was rad6 to use. the app was very user friendly and easy to use. I enjoyed the time I had to interact with customer service and support. I had no problems **What do you dislike about ADP Workforce Now?** I did not like how much storage space and data the app used. it did lag alot. landscape rotation would be good. its alright as it is. maybe bigger buttons **What problems is ADP Workforce Now solving and how is that benefiting you?** adp customer service is very good. I have not really experienced any problems other than the amount of storage it takes up on my phone. makes other apps run slow ### 4. Upgrade Issues Overshadow Potential Benefits **Rating:** 0.5/5.0 stars **Reviewed by:** Karissa K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** I like the possibilities of having all services from cradle to grave in one place with ADP Workforce Now. It makes things a bit more seamless and compatible with niche markets. **What do you dislike about ADP Workforce Now?** I have a few issues with ADP Workforce Now. Upgrading to Comp Services introduced some problems, like losing the Bridge and certain controls. It limited abilities for reimbursable expenses and imputed income. The single signature onboarding documents are a hassle since they're grouped into one long document without options. Payroll options could be better, especially for things like travel reimbursement calculations and imputed income for cash value gifts. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now makes things a bit more seamless and compatible to niche markets but upgrading created problems like losing the Bridge, losing controls, and limited abilities for reimbursable expenses. ### 5. Clunky Reporting, Limited Support Hurts Usability **Rating:** 1.0/5.0 stars **Reviewed by:** Kiley V. | payroll manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about ADP Workforce Now?** I like ADP Workforce Now because it's easy to chat with someone when needed. It's valuable as it seems like a PEO system, so it simplifies administering benefits and 401(k). I appreciate how it allows us to easily input state details to ensure payroll taxes are withheld and remitted to the correct state and federal agencies. **What do you dislike about ADP Workforce Now?** I think it would be nice to have more clarity on how to pull certain reports and how to input specific payroll details in a better, more simplified manner. And I would also like to see them have more help articles, just kinda like Gusto does, to allow us to easily search and find ways to add admin users or add certain pay codes. I think it's a little clunky. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now to process payroll, manage tax withholdings, and remit them to state and federal agencies. It's a bit complicated, but it allows for easy input of state details. ### 6. Review of ADP Workforce Now **Rating:** 0.5/5.0 stars **Reviewed by:** gehlen e. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about ADP Workforce Now?** I enjoy the immediacy of the website, it generally works well. **What do you dislike about ADP Workforce Now?** Some of the formatting, some of the terminology doesn't make sense to anyone except the group that named. I have a hard time finding the correct reports for my needs. **What problems is ADP Workforce Now solving and how is that benefiting you?** The quickness of processing payroll is great. ### 7. Friendly People, but a Disorganized Implementation with Little Training **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** Friendly people to work with and want to try to help **What do you dislike about ADP Workforce Now?** Implementation was terrible. No structure/guidance/plan/training. Multiple implementation specialists and nobody completed the previous work of the other. Lack of training for the Workforce Now NextGen **What problems is ADP Workforce Now solving and how is that benefiting you?** Still working on getting tax issues resolved from implementation and W2 corrections that have been in process for 4 months. We were assigned a district rep and she was able to get us some guidance from different areas to help answer some general questions and set up issues. She was also able to get our service rep to schedule some time with us so we could meet them and she could help us resolve some simple issues. ### 8. Cloud-Based Payroll Made Easy, Setup Timing Challenging **Rating:** 0.5/5.0 stars **Reviewed by:** Daniel O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** I like that ADP Workforce Now is cloud-based, making things more accessible remotely. I also find it easy to use and that it simplifies payroll processing. **What do you dislike about ADP Workforce Now?** The initial setup of ADP Workforce Now was hard, mainly due to timing issues. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now for payroll. It helps with reporting, workforce management, and is easy to use, especially because it's cloud-based. It's easy to process payroll, which makes things more manageable for me. ### 9. Integration-Friendly but Support Needs Improvement **Rating:** 1.0/5.0 stars **Reviewed by:** Alyssa M. | Learning And Development Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ADP Workforce Now?** I like that ADP Workforce Now is a well-known product that integrates with almost all HR apps like a lock and key integration. **What do you dislike about ADP Workforce Now?** Feels like you need an IT background to fix bugs. When something is not working, it takes a long time for the ADP team to help or address the issue. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now covers our Payroll, recruiting, and employee information management. ### 10. Challenging user experience and too many disconnected parts **Rating:** 1.0/5.0 stars **Reviewed by:** Noelia M. | HR Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about ADP Workforce Now?** The platform has a wide range of capabilities and strong payroll and compliance foundations. It offers robust reporting tools and is widely recognized in the industry. **What do you dislike about ADP Workforce Now?** The system is not intuitive and requires navigating multiple disconnected areas to complete even basic tasks. It can feel overwhelming and inefficient — especially for managers and employees without system training. One of the most frustrating parts is the lack of dedicated customer support. There’s no consistent team or point of contact, which often leaves me feeling like there’s no one to talk to when issues arise. Getting help is difficult, and follow-through is inconsistent. **What problems is ADP Workforce Now solving and how is that benefiting you?** We are currently using ADP Workforce Now to manage payroll processing, tax filings, and employee pay records. It helps ensure employees are paid accurately and on time, and that deductions and withholdings are handled in compliance with regulations. While the system has its challenges, it centralizes payroll tasks and provides detailed reporting, which supports our audit and compliance efforts. ### 11. I regret switching to ADP WFN **Rating:** 0.0/5.0 stars **Reviewed by:** Alex P. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about ADP Workforce Now?** The employee management & payroll in one place. **What do you dislike about ADP Workforce Now?** Everything. The idea was there, and marketed well, but the implementation, every day use, and getting support sucks. **What problems is ADP Workforce Now solving and how is that benefiting you?** Payroll and workforce management in one place. ### 12. Familiar ADP, but Customer Service Makes Even Simple Issues Hard to Resolve **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about ADP Workforce Now?** I liked that people overall were used to using ADP and have familiarity with it. **What do you dislike about ADP Workforce Now?** I found the customer service to be the biggest hindrance. It was always extremely difficult to get help with even the simplest of issues. **What problems is ADP Workforce Now solving and how is that benefiting you?** I don't currently use ADP Workforce Now, we switched to another system because ADP workforce now could not solve our problems. ### 13. ADP - They don't have enough training **Rating:** 0.0/5.0 stars **Reviewed by:** Crystal P. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about ADP Workforce Now?** They do all the tax filing for the payroll **What do you dislike about ADP Workforce Now?** Takes a while for someone to help you. No one knows the correct way of accounting - More robotic **What problems is ADP Workforce Now solving and how is that benefiting you?** NONE ### 14. Incomplete Coverage Makes Navigation Frustrating **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about ADP Workforce Now?** It's a one stop shop for all the org info (reporting chains, salaries, etc) **What do you dislike about ADP Workforce Now?** At least the way it's implemented in our company, it only applies to some of the employees, which gives a less than ideal experience having to navigate between multiple systems **What problems is ADP Workforce Now solving and how is that benefiting you?** Easy to move people around the org, and see how their reporting structures operate ### 15. Great Design and Usability, But Support Lags for Smaller Users **Rating:** 1.0/5.0 stars **Reviewed by:** Angel P. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about ADP Workforce Now?** It was well designed and easy for use once it is correctly set up. **What do you dislike about ADP Workforce Now?** If you are not a big organization some of the features are wasted on you and the customer service for little fish is secondary to the big clients. Fixes or solutions seem to come very slow. **What problems is ADP Workforce Now solving and how is that benefiting you?** It was not benefiting us that is why we cancelled. The cancellation process was very difficult and the customer support I received was very bad. ### 16. ADP is worst **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ADP Workforce Now?** NOTHING it was to confusing and different links **What do you dislike about ADP Workforce Now?** everything the UI/ UX , onboarding , performance **What problems is ADP Workforce Now solving and how is that benefiting you?** we have opted out of it ### 17. Terrible customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about ADP Workforce Now?** The applicant tracking and benefits modules worked well. We liked that when a Director left, you could easily move all their direct reports to someone else. **What do you dislike about ADP Workforce Now?** We never were able to get some of the modules to work like they should have and reports were not accurate at times. We continued to hear from our Customer Service that our issues stemmed from our implementation but no one was willing to go back and assist in getting those issues resolved. We would hear quite often "that is a known problem but there are no plans to fix it right now" when we had report and other issues. The demo that we were showed in the beginning that seemed so awesome was not the experience we had utilizing the system. We tried for about 18 months to resolve issues and finally just gave up and moved to another HRIS system. **What problems is ADP Workforce Now solving and how is that benefiting you?** We moved from ADP due to so many problems we were having and bad customer service. ### 18. Stable payroll platform, limited automation for growing orgs **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about ADP Workforce Now?** Simple payroll platform with strong compliance coverage. Best for small businesses that need time and payroll. **What do you dislike about ADP Workforce Now?** It is admin heavy. Many processes that should be workflow driven or automated require manual steps or support tickets. Report & analytics are a pain point. **What problems is ADP Workforce Now solving and how is that benefiting you?** Accurate compliance payroll processing ### 19. Cumbersome, slow, and difficult to integrate into workflows **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about ADP Workforce Now?** Very versatile and convenient to use. It’s also fast and smart. **What do you dislike about ADP Workforce Now?** I find it cumbersome, slow, and difficult to integrate with other tools or workflows. **What problems is ADP Workforce Now solving and how is that benefiting you?** Speed in workflows. ### 20. Outdated and clunky **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about ADP Workforce Now?** ADP Workforce Now has been a standard processing platform for decades. Knowing the system opens up career opportunities. **What do you dislike about ADP Workforce Now?** ADP is “clunky” and outdated. The system is difficult to navigate and not intuitive. There are fields that are in sections you wouldn’t think they would be. **What problems is ADP Workforce Now solving and how is that benefiting you?** It works for payroll processing. People and taxes get paid, so it does its job. ### 21. Disappointing Experience from Day 1 **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about ADP Workforce Now?** Nothing yet, it is not user friendly, all employee detail is not maintained in one place, it's in multiple modules. Information updated in one module, does not translate to the same information in another module. **What do you dislike about ADP Workforce Now?** Functionality, accuracy, timeliness, customer service, daily issues, not user friendly, not convenient. **What problems is ADP Workforce Now solving and how is that benefiting you?** They finally fixed a tax return they had incorrectly filed, which resulted in a late filing for us. ### 22. Inconsistent support, Incredibly bad implementation **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about ADP Workforce Now?** The reporting functions are extensive but tax reporting can only produce PDF files. **What do you dislike about ADP Workforce Now?** Virtually impossible to contact tax or get issues resolved with them. The implementation team knew nothing about the legally required deductions in WA state resulting in incorrect W2 for many or our employees. **What problems is ADP Workforce Now solving and how is that benefiting you?** It handles the basic functions are well as any payroll package ### 23. You're Better Elsewhere **Rating:** 1.0/5.0 stars **Reviewed by:** Brian R. | Vice President of Finance And Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about ADP Workforce Now?** ADP has good support available when you have questions and issues. **What do you dislike about ADP Workforce Now?** Too many issues. Out-dated platform and technology compared to new options on the market all while being one of the priciest. Technical issues in producing the expected results after making changes. Don't waste your time living in the ADP ecosystem. **What problems is ADP Workforce Now solving and how is that benefiting you?** Payroll provider. **Official Response from Jennifer Stone:** > Thank you for taking the time to share your feedback. I'm so sorry to hear about your experience. We take our clients' feedback very seriously. I'd like to see if I can assist; please reach out to me directly at Ambassadornow@adp.com. I look forward to speaking with you to try to improve your experience. ### 24. ADP (Always Difficult Payroll) **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about ADP Workforce Now?** The Field Grabber report is very helpful and user friendly. **What do you dislike about ADP Workforce Now?** The mainframe. It's very archaic and needs to be brought into the 21st century. **What problems is ADP Workforce Now solving and how is that benefiting you?** Nothing that I'm aware. **Official Response from Jennifer Stone:** > Thank you for taking the time to share your feedback. I'm sorry to hear your experience hasn't been favorable. We take your comments seriously and we'd like to see what we can do to turn this around. Please feel free to contact me directly at Ambassadornow@adp.com so we can work together to get you the support you need. We look forward to hearing from you. ### 25. inconsistent communication and different information given at each stage **Rating:** 1.0/5.0 stars **Reviewed by:** Phyllis W. | Human Resources Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about ADP Workforce Now?** Nothing to say on this part as there are many issues we are currently facing **What do you dislike about ADP Workforce Now?** ADP staff dont communicate with each other, broken promises and being forced to go live even when I didn't feel comfortable with what was implemented **What problems is ADP Workforce Now solving and how is that benefiting you?** we are actually currently facing mores issues than having benefits for our company ### 26. Broken promises **Rating:** 0.0/5.0 stars **Reviewed by:** Lynn T. | Payroll Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about ADP Workforce Now?** Let me count.....nothing! I am hardpressed to come up with anything that I liked about ADP. So you ask, why did you associate with them? It was not my decision and I was tasked with connecting with them. **What do you dislike about ADP Workforce Now?** My experience with this company was horrendous. If you are looking to add stress to your life, then this is the place for you. If you were coming here to eliviate stress and burdens, then highly suggest that you look elsewhere. The integration between all the features was not user friendly. A scavenger hunt was needed everytime I needed to download my tax documents. My association with ADP was a tax disaster that took nearly 2 years to resolve. It was so bad, that my executive administration decided to disassocate with ADP. **What problems is ADP Workforce Now solving and how is that benefiting you?** They were to help us in the management of tax withholding to various states including the timely reporting and payment of taxes. This was to eliviate the stress of in house state withholding, reporting and payment of state taxes as we acquired more remote workers across the nation. ### 27. Poor support, inaccurate payroll, lots of errors **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about ADP Workforce Now?** It wasn't a completely manual process to work on **What do you dislike about ADP Workforce Now?** We had many payroll errors. One huge in one in which our payroll was not processing for days. Support was working on it and stated they would get back to me before end of day on the last possible day. At 4pm I called support and was told the entire office that worked with our group had left for the day. We also had time where a dismissed employee showed up on our payroll months after being dismissed. **What problems is ADP Workforce Now solving and how is that benefiting you?** None, we no longer use them for any product or service ### 28. ADP has been the worst experience ever **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2024 **What do you like best about ADP Workforce Now?** I do not like anything about ADP period. Scheduling open shifts is impossibe, as no one can see them unless you click all 350 staff members individually. It is not easy to use. My employees can only see their schedules not the schedules of whom they will be working with. My supervisors can't even access most of our employees, causing them to have to call around and find out who can schedule that person, or approve that persons hours of work. I have lost all connection multiple times, so trying to figure out who is working where in a 24 hour buisness was impossible. I would take the small frustrations we were having with Deputy any day over this non sense. To top it off the people who are supposed to help don't understand what they issue is so can't fix it!!! One upset customer. **What do you dislike about ADP Workforce Now?** Even the people who work for the company can not seem to figure out what is happening with our setup. The training for using ADP is complicated and not easy to do it is long and boring and does not engage you. Simple instructions with a video where they show you would be best. Staff is not helpful at all. **What problems is ADP Workforce Now solving and how is that benefiting you?** They are creating more problems than we had before. We are spending countless hours trying to fix things and coming to dead ends every where. ### 29. Do Not Purchase ADP WFN **Rating:** 0.0/5.0 stars **Reviewed by:** Lauren M. | Human Resources Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about ADP Workforce Now?** Processing payroll was fairly easy. I liked the integration idea. **What do you dislike about ADP Workforce Now?** Even thought there was integration it didn't work well. One hand didn't know what the other was doing. **What problems is ADP Workforce Now solving and how is that benefiting you?** Nothing. We got rid of them. ### 30. ADP service is severely lacking. **Rating:** 0.5/5.0 stars **Reviewed by:** Robert W. | Contoller, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about ADP Workforce Now?** Nothing. ADP is a large nationally recongized name. **What do you dislike about ADP Workforce Now?** Platform was overly complex. Customer Service / Support gave conflicting answers with each different associate you talked to. Over priced for the level of support you did not receive. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP added to my problems and did not solve them when identified. ### 31. ADP WFN Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about ADP Workforce Now?** Honestly, there's not much to like about ADP WFN, if I had to say one thing feature that is good is the e-learning or learning management component, where e-learnings can be assigned and kept track of who has completed or now. I like that we're able to upload our own and that there is a small catalogue to choose from **What do you dislike about ADP Workforce Now?** It's not straightforward,there is always some small action that is not intuitive that's required if I want to change or add something where I need to call into the client service line to have someone walk me through Reporting and analytics /dashboard are not helpful and difficult to modify to get what you want ie. vacaton accrual reports, pull all existing requests rather than summarizing into what's taken and not for the remaining **What problems is ADP Workforce Now solving and how is that benefiting you?** None ### 32. Horrible service **Rating:** 0.0/5.0 stars **Reviewed by:** Jennifer C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about ADP Workforce Now?** The platform was supposed to be able to handle integration with many of our other software systems. That was not a true integration but a one-way feed. The 401k was also hosted through ADP so it was easy to check balances. **What do you dislike about ADP Workforce Now?** The service in the entire company is abysmal. My team was challenged, called names and spoken to in a demeaning way when they reached out for assistance from both the implementation and service teams. The EDI feeds consistently broke. We were not able to map our own GL. **What problems is ADP Workforce Now solving and how is that benefiting you?** Nothing at all. We had to switch from the platform and begin implementation with another software provider due to the intense environment that ADP created around assisting my team. **Official Response from Jennifer Stone:** > Thank you for your feedback. This is very concerning to us, we take your feedback very seriously! Please reach out to me directly at AmbassadorNow@adp.com so we can connect and have your items addressed. I look forward to hearing from you. ### 33. Turned into a nightmare **Rating:** 0.5/5.0 stars **Reviewed by:** Anne Y. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about ADP Workforce Now?** I thought their online platform was very user friendly **What do you dislike about ADP Workforce Now?** My customer service person was always changing. I was often told to use the 1-800 for customer support. I had to call that 1-800 every week because ADP would often deliver my payroll to other people. The deliveries started coming at night, and they would just drop the package off at any door. I had to call around & track it down the next day. ADP also did not pay the payroll taxes on time & did not even file a couple of taxes. 2 year later - I am still cleaning up the mess they made of my taxes. **What problems is ADP Workforce Now solving and how is that benefiting you?** I left their company 2 years ago. It was getting too hard with the tax issues & the unreliable deliveries ### 34. I tried it & went back to the company I was with before. **Rating:** 0.0/5.0 stars **Reviewed by:** C. Renèe S. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about ADP Workforce Now?** I did like the reports that were available by state, however, I did not find the system easy to use. **What do you dislike about ADP Workforce Now?** It's been a long time since I did this but I did give it three months to see if I was just being resistant to change. I could not get over how much I had liked our previous company. **What problems is ADP Workforce Now solving and how is that benefiting you?** They are not helping me solve anything that is why I left them & went back to Paychex. Paychex Flex is very beneficial for us & easy to use. They have customizable reports, too! ### 35. Wouldn't recommend at any level of an organization **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about ADP Workforce Now?** Probably payroll. There's not much to like about ADP WFN. We regret getting the tool and can't wait to change. **What do you dislike about ADP Workforce Now?** Everything. It's not easy to use. TThey have such poor customer service. Implemntation was horrible. I would never recommend. **What problems is ADP Workforce Now solving and how is that benefiting you?** It's not. ### 36. Pathetic Customer Support, No ethics to deal with Customers **Rating:** 0.5/5.0 stars **Reviewed by:** Sundeep S. | Manager HR & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about ADP Workforce Now?** None, overall the experience was terrible, as we always have to follow up with them for anything we need concerning payroll, statutory, leave management & Most important, the Payslips are not updated on time. **What do you dislike about ADP Workforce Now?** No customer support, No Replies to Emails and Followups, and Even on the Telephone, the response is near zero, Which makes our work difficult, and we have faced issues with employees regarding salary, leave management etc. **What problems is ADP Workforce Now solving and how is that benefiting you?** We stopped using the ADP Workforce, as, after several follow-ups and emails, there is no response nor change in their business-doing attitude. So I am not even willing to recommend anyone on this. ### 37. It works... wait, no, it doesn't **Rating:** 0.0/5.0 stars **Reviewed by:** Nichole B. | Technical Hiring Coordinator, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about ADP Workforce Now?** I would like to be able to provide an upside to create a balanced review, I, unfortunately, can't think of anything workforce now does that I haven't gotten done better with someone else. **What do you dislike about ADP Workforce Now?** Support is severely lacking. We put in an email, get the run around, get told that this isn't something the software can do, after showing proof that it is something that it did in the past we then get told it was a feature change! The API is bollox, there is an implementation fee for everything, you sneeze and need to wipe your nose that's a 5K implementation fee for tissue usage. Things that seem simple to add, nope, that's something that they have to write special for you for a modest fee of mere thousands. **Recommendations to others considering ADP Workforce Now:** You would think being a leader in the HRIS space with the longevity that ADP has they would do a better job. If you are considering ADP question your salesperson thoroughly, they aren't above lying to you. Consider almost anything else instead. **What problems is ADP Workforce Now solving and how is that benefiting you?** Workforce Now is our HRIS system, it allows employees to login and view their benefit and pay info, and provides time clock connectivity through a poorly written API. We use it for reviews but I don't recommend that either. **Official Response from Jennifer Stone:** > Hello Nichole, We appreciate your feedback and sorry to hear about your experience. We do take clients comments very seriously and we would like the opprotunity to address with the desire to improve your experience. Please contact me directly at Ambassadornow@adp.com and I'll work with our leadership directly. I look forward to working with you. ### 38. SAY AWAY FOR NOW **Rating:** 0.0/5.0 stars **Reviewed by:** Scott A. | SVP, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about ADP Workforce Now?** NOTHING. This has to be one of the most poorly run companies I have ever experienced. They have no customer service. It is all window dressing. When the program works it is alright, however, it has bugs and they release features and change the product without notifying not just their customers, but their own staff. They have staffing issues which effects everything. They only care about the sale and will sell you anything and everything, but will nto follow through on implementations. AVOID AVOID AVOID. Until they figure out their operations I wouldnt touch ADP with a 10 foot poll. Go with another company that actually cares. It seems they have determined they are too big to fail and have decided not to invest in customer service. **What do you dislike about ADP Workforce Now?** Right now I dislike everything. I have never experienced a company with horrible customer service, a buggy product, a tech team that doesnt issue releases on their updates to even their own internal teams. They are a dinasour that is living off of their size and act as if they are too big to fail. There workforce when you speak to them hates on management. Their departments dont talk to one another. I would recommend their leadership team take a hard look in the mirror and realize that they are at an inflection point do they want to go the route of Sears and Kodak or actually thrive as a company. Size and legacy only helps you survive for so long. **Recommendations to others considering ADP Workforce Now:** I would look at other options. It is a company that is relying on its size and history nothing more. Their customer service is awful. They have employees that dont know what they are doing. Mangement seems to leave their rank and file to the slaughter with zero training. **What problems is ADP Workforce Now solving and how is that benefiting you?** Started with payroll, tryign to setup Time and Attendance, but they have been "implementing" it with me for 4 months with no complete setup. Also document cloud and onboarding, but signed a contract a month ago and havent even been contacted by anyone. STAY AWAY until they get their house and operations in order. **Official Response from Jennifer Stone:** > I'm so sorry to hear about your experience. We do take your concerns very seriously and we would like to have them addressed. If you can please contact me at AmbassadorNow@adp.com, someone will reach out to you directly. ### 39. ADP Sucks **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Plastics | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about ADP Workforce Now?** Nothing, customer service was horrible. Hours on the phone to get answers. Employees had issues accessing paystubs. System difficult to use for admin and employees. **What do you dislike about ADP Workforce Now?** Customer service was horrible. Hours on the phone to get answers. Employees had issues accessing paystubs. Was interesting, ADP did not care about our account while we were a client. But they tried to keep us when we contacted them we were leaving. **What problems is ADP Workforce Now solving and how is that benefiting you?** Not sure; we left in April 2022. We no longer use ADP. They didn't care about us until we notified them we were leaving on 4/1/2022. HORRIBLE Customer Service. ### 40. Horrible Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Molly M. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about ADP Workforce Now?** Nothing, the product didn't work and the customer service was awful. **What do you dislike about ADP Workforce Now?** ADP customer service is horrible. Also - the product just cannot calculate weighted average overtime. We had to manually calculate it by hand for employees with a shift differential. **What problems is ADP Workforce Now solving and how is that benefiting you?** None - we had to manually calculate 2/3 of our employees payroll - so we left ADP. ### 41. ADP Workforce Now - don’t do it! **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about ADP Workforce Now?** ADP was very robust and a lot of the HR softwares could be customized. **What do you dislike about ADP Workforce Now?** The cons outweigh the positives. Customer service is terrible. Average wait time was anywhere from 30 mins to 2 hours to get a simply answer and depending on who you got on the phone the answers would vary. Reporting was often times incorrect. The system looks very outdated. **What problems is ADP Workforce Now solving and how is that benefiting you?** They created more problems than solved which is why we decided to leave ADP. **Official Response from Jennifer Stone:** > Thank you for taking the time to provide the feedback. I'm so sorry to hear about your experience. We do value our clients input and would like to have the opportunity to address your concerns. Please feel free to reach out to me directly at Ambassadornow@adp.com. ### 42. Not great service **Rating:** 1.0/5.0 stars **Reviewed by:** Sagar L. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about ADP Workforce Now?** Easy to use the payroll and HRIS system. Easy to navigate the website. **What do you dislike about ADP Workforce Now?** No dedicated customer service representative. Customer service is lackluster and needs significant improvement from its current state. **Recommendations to others considering ADP Workforce Now:** Do NOT recommend others consider ADP Workforce Now for their payroll, time & attendance, HRIS needs. **What problems is ADP Workforce Now solving and how is that benefiting you?** I currently do not use ADP Workforce Now. We made the switch from this company to iSolved HCM which is our current payroll and HRIS vendor. ### 43. Poorly organized, unresponsive, and ineffective **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about ADP Workforce Now?** I really don't know what to say about this. Our experience has been really horrible. If I had to include something, it would be that we are able to process payroll on time with some degree of consistency. **What do you dislike about ADP Workforce Now?** Our experience with the ADP customer service team has been one of the worst experiences of my career. We have a dedicated representative who is unresponsive and sometimes absent for days, or even weeks, at a time without providing us with alternative contacts. When she returns, our questions are left unanswered and unresolved. The contacts we have for escalation give us the same response each time we reach out (that they'll get to the bottom of it and provide resolution) never pan out, and we're left in the same spot. We ended up terminating our partnership with them after almost ten years because of the horrible experience and service that we have had over the last 2-3 years. **Recommendations to others considering ADP Workforce Now:** Negotiate contractual service level agreements (if ADP will even do that) or simply look for a company that is recognized for providing consitent support to their customers. **What problems is ADP Workforce Now solving and how is that benefiting you?** Absolutely nothing. We seem to be put on the backburner whenever we have an issue. I don't know if we are just too small of a client (500 employees) or if we just happen to work with a service team that is well below par, but I couldn't be more thrilled to be terminating this partnership. **Official Response from Jennifer Stone:** > I am truly sorry to hear about your experience. I would like to have this addressed ASAP, can you pls contact us directly at AmbassadorNow@adp.com. We look forward to hearing from you. ### 44. Great for large companies **Rating:** 0.0/5.0 stars **Reviewed by:** Bridget L. | Firm Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about ADP Workforce Now?** It is a great way to keep track of detailed employee information if you have a large firm. However we only have 30 employees and so any information can be easily added to their personnell file. **What do you dislike about ADP Workforce Now?** The set up process (adding in each employee's detailed information) is a pain in the beginning, but it does get easier. **Recommendations to others considering ADP Workforce Now:** Great if you have over 50 employees to manage and if you are mostly digital (i.e. no paper files). **What problems is ADP Workforce Now solving and how is that benefiting you?** We decided that it is too big for our firm. **Official Response from Jennifer Stone:** > Thank you for your feedback. We're sorry to hear that you chose a different vendor partner. We'd love to try and win you back in the future. Please feel free to reach out to us directly at AmbassadorNow@adp.com. ### 45. ADP- No go! **Rating:** 0.0/5.0 stars **Reviewed by:** Jessica M. | FVP/HR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about ADP Workforce Now?** Initially, we went from a minor web-based HRIS system, and ADP needed to operate more efficiently. **What do you dislike about ADP Workforce Now?** Their customer support is awful. If you don't mind waiting on hold for 45 minutes, then look elsewhere. They also don't seem to cater to smaller organizations. If you are under 1000 employees, you will feel lost in the shuffle. We also had a revolving door of sales managers. Towards the end, they never checked in. **Recommendations to others considering ADP Workforce Now:** If you are a smaller organization, look elsewhere. Don't be lured in by bells and whistles. They cannot provide the level of support you will need. **What problems is ADP Workforce Now solving and how is that benefiting you?** None. We are no longer with ADP because they could not solve the problems they created. ### 46. ADP WFN and TotalSource **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about ADP Workforce Now?** I would say the feild grabber to customize reports is most helpful. **What do you dislike about ADP Workforce Now?** There are many issues with the system, the "dedicated" support team is horrendous, and the system is very outdated. Very disappointing. **What problems is ADP Workforce Now solving and how is that benefiting you?** There are constant issues with payroll, integrations take months, and the support and guidance ADP offers to Admins and employees is the worst I have ever seen. ### 47. too expensive and app not user friendly **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about ADP Workforce Now?** The analytics and reporting functions work great to help plan strategically **What do you dislike about ADP Workforce Now?** too expensive, and the app is not user friendly for our growing Gen Z staff **What problems is ADP Workforce Now solving and how is that benefiting you?** payroll and G&L lines ### 48. Horrible customer service, will never deal with them again **Rating:** 0.0/5.0 stars **Reviewed by:** Peter O. | CEO, Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about ADP Workforce Now?** nothing, everything was horrible, will never use again **What do you dislike about ADP Workforce Now?** We were trying to integrate our solution with ADP through their published API. Apparently it is not possible and after four weeks of trying we completely gave up. First they were trying too tell us that "go use our API and you don't need anything else". Apparently that was a lie, you actually have to be their partner to integrate. BUT they don't want you as their partner if it is only one client. Big company, a lot of people involved, nobody knows anything and even more BS. **Recommendations to others considering ADP Workforce Now:** Don't use ADP **What problems is ADP Workforce Now solving and how is that benefiting you?** We wanted to have SSO with ADP through their own public API ### 49. Product is good, service not so much **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about ADP Workforce Now?** I like the one stop shop approach to HRIS systems. This has that and more as long as the implementation process is completed full. **What do you dislike about ADP Workforce Now?** The service aspect is horrible. If you don't have a great Relationship Manager, consider moving to another platform. This platform is rather expensive and the level of service can be rather lack luster. Also - for whatever reason, onboarding is not included in the price of the service. **Recommendations to others considering ADP Workforce Now:** You really need to ask the hard questions of the support team once implementation has been completed. The implementation team did a terrible disservice to our organization by not completing the full implementation. **What problems is ADP Workforce Now solving and how is that benefiting you?** It provides some streamlining of some processes. ### 50. Don't waste your time **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2019 **What do you like best about ADP Workforce Now?** My experience with ADP was not a good one. We used Workforce Now for 3 years ( thye upgraded overnight without our knowledge) and we had no idea what to do when we logged in the next morning. **What do you dislike about ADP Workforce Now?** The first time I dislike is their lack of communication. Whenever I had a support question, I always had to wait on hold for at least 10 minuets and then had to be transferred many times. When we were blind sided by an upgrade overnight, we had no idea how to work this new software that was given to us. Our employees had a difficult time navigating through the software as well. We switched to Ascentis and have much better engagement scores now . **Recommendations to others considering ADP Workforce Now:** Don't go with ADP. Their customer service lacks the help I actually needed and it is a very archaric system. **What problems is ADP Workforce Now solving and how is that benefiting you?** The data entry was not arranged in a way that made sense, the benefits administration didn't have a carrier connection option which made more data entry work for our staff. This software is very early 2000's. ## ADP Workforce Now Discussions - [How does Workforce Now compare to other payroll services?](https://www.g2.com/discussions/25502-how-does-workforce-now-compare-to-other-payroll-services) - 6 comments, 3 upvotes - [How will Reporting courses improve and will there be improved modes of communication?](https://www.g2.com/discussions/adp-workforce-now-how-will-reporting-courses-improve-and-will-there-be-improved-modes-of-communication) - 1 comment, 1 upvote - [Vacation approval customization](https://www.g2.com/discussions/vacation-approval-customization) - 3 comments, 1 upvote - [ADP spammed me, so I agreed to a demo, and then they ignored me](https://www.g2.com/discussions/adp-spammed-me-so-i-agreed-to-a-demo-and-then-they-ignored-me) - 1 comment, 1 upvote - [What is the best way to get questions answered regarding payroll issues or concerns?](https://www.g2.com/discussions/50722-what-is-the-best-way-to-get-questions-answered-regarding-payroll-issues-or-concerns) - 2 comments, 1 upvote - [View ADP Workforce Now pricing details and edition comparison](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A18%3A51+-0500&secure%5Bsession_id%5D=f05bb855-19c3-40f6-be56-0f6291e7a39f&secure%5Btoken%5D=28158e58d7da1535b6b5373fb164fb2d178874a9bc7548ecf57702c64001d7e4&format=llm_user) ## ADP Workforce Now Integrations - [15Five](https://www.g2.com/products/15five/reviews) - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - [Aclaimant](https://www.g2.com/products/aclaimant/reviews) - [ActionTrac](https://www.g2.com/products/actiontrac/reviews) - [ADP Onboarding](https://www.g2.com/products/adp-onboarding/reviews) - [ADP SmartCompliance®](https://www.g2.com/products/adp-smartcompliance/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[PerformYard Performance Management](https://www.g2.com/products/performyard-performance-management/reviews) - [Points North](https://www.g2.com/products/points-north/reviews) - [Praisidio](https://www.g2.com/products/praisidio/reviews) - [Quantum Workplace](https://www.g2.com/products/quantum-workplace/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Quinyx](https://www.g2.com/products/quinyx/reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - [Report it: Anonymous Reporting Solutions](https://www.g2.com/products/report-it-anonymous-reporting-solutions/reviews) - [Reward Gateway Employee Experience Platform](https://www.g2.com/products/reward-gateway-employee-experience-platform/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Sage 300](https://www.g2.com/products/sage-300/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Salary.com](https://www.g2.com/products/salary-com-salary-com/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP SuccessFactors Onboarding](https://www.g2.com/products/sap-successfactors-onboarding/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [SimplyMerit](https://www.g2.com/products/simplymerit/reviews) - [SpotOn](https://www.g2.com/products/spoton/reviews) - [Staffeto](https://www.g2.com/products/staffeto/reviews) - [Synerion Agile](https://www.g2.com/products/synerion-agile/reviews) - [Synerion Enterprise](https://www.g2.com/products/synerion-inc-synerion-enterprise/reviews) - [Timeero](https://www.g2.com/products/timeero/reviews) - [TrackTik](https://www.g2.com/products/trackforce-valiant-tracktik/reviews) - [TripLog](https://www.g2.com/products/triplog/reviews) - [Trusaic ACA Compliance Solutions](https://www.g2.com/products/trusaic-aca-compliance-solutions/reviews) - [Trusaic Pay Equity](https://www.g2.com/products/trusaic-pay-equity/reviews) - [Trusaic TaxAdvantage](https://www.g2.com/products/trusaic-taxadvantage/reviews) - [Vetty](https://www.g2.com/products/vetty/reviews) - [VidCruiter](https://www.g2.com/products/vidcruiter/reviews) - [When I Work](https://www.g2.com/products/when-i-work/reviews) - [Workable](https://www.g2.com/products/workable/reviews) - [WorkBright](https://www.g2.com/products/workbright/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [ZayZoon](https://www.g2.com/products/zayzoon/reviews) - [ZipRecruiter](https://www.g2.com/products/ziprecruiter/reviews) ## ADP Workforce Now Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Basics** - Interoperability - Performance - Reporting - Ad hoc Reporting **Basics** - Reporting - Interoperability - Performance **Platform Basics** - Interoperability - Performance **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Performance reviews** - 360 Reviews - Customizable Forms - Review Cycle Tracking - Ongoing Performance Tracking - Applicant Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards - Activity Dashboard **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Content** - Automation - Content Creation - Distribution Features **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Goals** - Goal Setting/Tracking - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Logistics** - Integrations & APIs - User, Role and Access Management **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Feedback** - Continuous Feedback - Requesting Feedback - Surveys & Feedback - 360 Degree Feedback **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Generative AI** - AI Text-to-Image - AI Text Generation - AI Image-to-Text - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Additional Functionality** - Customizable Branding - Workflow Management - Third-Party Integrations - Document Storage - Surveys & Feedback - Benefits Management - Access Controls/Permissions - Payroll Management - Compensation Plan Modeling - 360 Degree Feedback - Email Templates - Employee Profiles - Attendance Tracking - Real-Time Analytics - Performance Management - AI Copilot - Employee Database - Real-Time Reporting - Turnover Tracking - Document Management - Organizational Charting - Trend Analysis - Employee Management - Talent Management - Employee Self Service - Employee Portal - Employee Onboarding - Compensation Management - Alerts/Notifications - Data Visualization - Performance Appraisal - Task Management - Ad hoc Reporting - Reporting & Statistics - Data Import/Export - Secure Data Storage - Self Service Portal - Feedback Management - Recruitment Management - API - HR Metrics Library - Vacation/Leave Tracking - Succession Planning - Predictive Modeling - Customizable Reports - Applicant Tracking - Training Management - Survey/Poll Management - Leave Tracking **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Recruiting and Onboarding** - Job Posting **Data** - Dashboards And Reports - Historical Data - Customizable Reports - Real-Time Data **Additional Functionality** - Customizable Reports - Succession Planning - Data Import/Export - 360 Degree Feedback - Single Sign On - Customizable Templates - SSL Security - Job Scoring - AI Copilot - Customizable Forms - Individual Development Plans - Customizable Branding - For Job Analysts - Benchmarking - Skills Assessment - Talent Acquisition - Generative AI - Multi-Language - Document Templates - Job Comparison - Reporting & Statistics - Access Controls/Permissions - Status Tracking - Factor-based Evaluation - Electronic Signature - Match & Merge - Secure Data Storage **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Succession Planning - Multi-step Planning - Natural Language Interaction **Additional Functionality** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **Additional Functionality** - Employee Portal - Performance Metrics - Self Service Portal - Customizable Templates - Generative AI - Employee Management - Employee Profiles - Reporting & Statistics - AI Copilot - Alerts/Notifications - Weighted Performance Measures - Third-Party Integrations - Peer Appraisals - Personalization and Recommendation - Compensation Management - Performance Appraisal - Individual Development Plans - Self Assessment - Skills Assessment - Performance Review Management - Document Management - Workflow Management - Training Management - Employee Database - Approval Process Control - AI Summarization - Competency Management - API - Employee Recognition - Onboarding - Career Development - Customizable Branding - Reminders - Employee Engagement - Learning & Development - Workflow Automation **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top ADP Workforce Now Alternatives - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,285 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 4.0/5.0 (1,598 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,066 reviews)