--- title: ADP Workforce Now Reviews meta_title: 'ADP Workforce Now Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4317 reviews by the users' company size, role or industry to find out how ADP Workforce Now works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 4317 scale: '5' date_modified: '2026-08-13' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP Workforce Now Reviews **Vendor:** ADP **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 4,317 ## About ADP Workforce Now ADP Workforce Now is the only all-in-one, cloud-based HR suite that adapts to the way you work. Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities. Managing your people has never been easier. ADP Workforce Now equips you with the tools not just to track HR information, but to help you manage your workforce and make data-driven decisions. And, as you grow, you can add the functionality you need. Empower all levels of your organization with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers. • All-in-one: A configurable HR platform to efficiently manage all your people management functions — payroll, HR, time, talent, and benefits — within a single database. • Confident Compliance: Our industry-leading security keeps your data safe, while our deep compliance expertise and solutions help you protect your business. • Ease of use: Innovative, easy-to-use features at your fingertips, making it easy to work in ways that fit your needs while also providing a better experience for your workforce • Insights in the flow of work: Make decisions with confidence, informed by insights from the richest and most robust workforce database in the business. • Integrated and connected ecosystem: Broaden your people management capabilities with the largest HR ecosystem that easily and securely integrates with leading third-party solutions. Easily connect with vital partners such as accountants, brokers and financial providers. PAYROLL. Save time and reduce errors with the all-in-one suite purposefully built to help you operate your business and meet your compliance needs. With anytime, anywhere access, quickly and accurately process payroll and gain insights into pay and earnings trends. Improve accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support your tax & compliance obligations and scales with you as you grow. Manage payroll for a global workforce with a single solution. HUMAN RESOURCES. Transform HR management from an administrative function to a vital, strategic part of your business. With configurable workflows and online document storage, reduce the time spent with paperwork and increase the time managing and transforming your people. Automate and streamline key needs including new hire onboarding and employee acknowledgment. Reduce employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience. TALENT. Recruitment, performance management, compensation, learning. Attract top talent with intelligent and easy-to-use tools. Advertise open positions across 25,000+ Job Sites with JobTarget. Take a proactive approach to hiring with embedded ZipRecruiter Job Slots that helps you identify and match active job seekers with best fit jobs. Intelligently analyze which applicants best match your job description with Profile Relevancy. Define job requisitions with confidence using industry and geographic Compensation Benchmarks. Streamline the performance review process to better assess and develop high-performing teams. Align performance to corporate goals with the help of cascading and weighted goals and view team priorities and goal progress in one place with an organized Performance dashboard. Provide flexibility outside of the traditional annual review process with continuous and non-common date reviews. Develop a defined pay-for-performance compensation strategy to help retain top talent. BENEFITS ADMINISTRATION. Streamline your benefits administration with an actionable dashboard that brings notifications and tasks to your attention. Administer benefit plans, execute a smooth open enrollment process, and collect the data required to be compliant with the ACA. Utilize electronic carrier connections to ensure that enrolled employees and their dependents match your organization’s records saving you money. Reduce your administrative burden and simplify Open Enrollment with our OE Center and service team TIME & ATTENDANCE. Experience time tracking that’s easy, convenient and accurate — for both employees and managers. Manage labor costs, boost productivity and simplify compliance by automating your timekeeping, attendance tracking and scheduling. Time-saving automation, seamless payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics help you effectively manage your workforce, every day. ADP DATACLOUD. Making data-driven business decisions has never been easier. With all of your Payroll, Human Resources, Benefits, Time and Talent information in one system, you can gain real, data-driven insight into your business. ADP Benchmarks lets you see how you compare to companies like yours— industries like yours— and locations like yours—so that you can confidently make strategic decisions based on the industry's largest data set. MOBILE. Equip employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, manage payment options, and may. Empower business leaders with actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights. ADP MARKETPLACE. Broaden the capabilities of your HR suite with leading solutions ready to easily and securely share data with ADP Workforce Now. ADP API CENTRAL. Supports developers with tools for custom integrations to other HR and business systems to share and synchronize HR data to save time and maintain data accuracy. ## ADP Workforce Now Pros & Cons **What users like:** - Users value the **ease of use** of ADP Workforce Now, appreciating its intuitive interface for all users. (309 reviews) - Users appreciate the **helpful customer support** and user-friendly design of ADP Workforce Now for administration and employees. (218 reviews) - Users appreciate the **user-friendly payroll dashboard** of ADP Workforce Now, simplifying navigation and enhancing efficiency. (204 reviews) - Users value the **easy access and centralized features** of ADP Workforce Now, simplifying payroll and benefits management. (160 reviews) - Users value the **integrated HR functions** of ADP Workforce Now, which streamlines processes and enhances user experience. (154 reviews) - Users value the **easy access** to payroll, benefits, and time-off information through ADP Workforce Now's user-friendly interface. (150 reviews) - Users value the **helpful customer support** of ADP Workforce Now, enhancing their overall user experience and assistance. (142 reviews) - Simple (140 reviews) - User Interface (140 reviews) - Time-saving (135 reviews) **What users dislike:** - Users experience **poor customer support** , leading to frustration when issues arise and assistance is needed promptly. (111 reviews) - Users find ADP Workforce Now to be **not user-friendly** , noting issues with clunky navigation and difficult report access. (98 reviews) - Users find **limited customization** in ADP Workforce Now, facing challenges with reports and workflows that hinder efficiency. (81 reviews) - Users find **missing features** in ADP Workforce Now, noting limitations in customization and flexibility of reports and workflows. (79 reviews) - Users find the **limited features** of ADP Workforce Now challenging, particularly in recruitment and reporting functionalities. (75 reviews) - Users face **navigation difficulty** with a dated interface and complex workflows that hinder smooth task completion. (73 reviews) - Users find the **interface not intuitive** , noting challenges with navigation and accessing reports effectively. (66 reviews) - Complex Reporting (65 reviews) - Users experience **poor support services** , often receiving inconsistent answers and unresolved feedback on issues. (64 reviews) - Learning Curve (62 reviews) ## ADP Workforce Now Reviews ### 1. Slow Support, Cookie-Related Crashes, and Missing Basic Reporting **Rating:** 2.0/5.0 stars **Reviewed by:** Amy T. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP Workforce Now?** The search functionality is solid, and I like having the ability to override certain things when needed. The employee view is also helpful and makes it easier to find what I’m looking for. Overall, it feels like a trusted brand. **What do you dislike about ADP Workforce Now?** Support—especially chat support—often takes a really long time because the employees don’t seem familiar with basic requests. The website also often crashes due to cookies or for no clear reason. On top of that, some basic functionalities aren’t available, such as being able to run a report to see whether a check has been cashed. **What problems is ADP Workforce Now solving and how is that benefiting you?** For payroll, we upload spreadsheets to process everything, and it also serves as a central database for us to store employee information. ### 2. Construction Module PTO Makes Accurate Salaried Pay a Struggle **Rating:** 2.0/5.0 stars **Reviewed by:** Laura S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** It's pretty straight forward to set up a new employee. I like that it has potential for a lot of integration: 401k, API's, Recruiting, Benefits, etc. However, getting everything to flow correctly is sometimes a challenge. I love that you're coming out with ADP Assist & I can't wait to try it out when it becomes available to us. **What do you dislike about ADP Workforce Now?** It's been a very difficult process to get our salaried individuals to be paid correctly if they use PTO under the Construction module. Our customer support specialist does not seem very knowledgeable on the broad spectrum of topics we need help with. We STILL do not have a way to properly tax hybrid employees to their appropriate locations. **What problems is ADP Workforce Now solving and how is that benefiting you?** They are still working on getting salary calculations correct, working out kinks in our new EDI feeds with our benefit providers ### 3. Clean Payroll Dashboard, but Customer Service Wait Times and Turnover Hurt **Rating:** 1.5/5.0 stars **Reviewed by:** Gage L. | Total Rewards Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about ADP Workforce Now?** Their payroll dashboard is the strongest pro of ADP Workforce Now. It is clean and decently easy to pull in payroll. The integration directly into ADP's 401(k) portal is seemless and leads to 0 errors. **What do you dislike about ADP Workforce Now?** The customer service is a huge pain point. The chat feature is helpful for quick fixes but the dedicated customer service managers constantly are reassigned and unhelpful over the phone. Call time constantly have large wait times, usually with no help. **What problems is ADP Workforce Now solving and how is that benefiting you?** Its a cost effective HRIS platform for midsized companies. ### 4. Mixed Experience with Implementation and Usability **Rating:** 2.0/5.0 stars **Reviewed by:** Jennifer E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** I like that ADP Workforce Now reduces the need for paper files, which streamlines the process of managing Payroll and storing employee records efficiently. I also find the HR Dashboard valuable, as it assists with the onboarding process. **What do you dislike about ADP Workforce Now?** It's hard to navigate through ADP Workforce Now. The implementation could be better at sign-up; the implementation team should ensure the client is completely trained. There should be a full team that is knowledgeable, not just single members who lack in response time. The initial setup was poor, involving multiple implementation teams. **What problems is ADP Workforce Now solving and how is that benefiting you?** I use ADP Workforce Now to automate payroll processing and store employment records, reducing the need for paper files. ### 5. Not as Easy to Use, and Customer Service Can Be Hard to Reach **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2026 **What do you like best about ADP Workforce Now?** Peace of mind that taxes and reporting is filed timely. I have confidence in the calculations for checks and payroll reports. Payroll checks are delivered timely. **What do you dislike about ADP Workforce Now?** From my experience compared to other payroll service providers, I feel ADP is not as easy to use. I struggle to communicate with customer service either because of language barriers or long wait times. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP provides accurate and timely reporting and filing of monthly, quarterly, and annual taxes. Delivery of paper payroll checks eases our burden in the office. ### 6. Efficient Recruitment but Lacks Customer Support **Rating:** 2.0/5.0 stars **Reviewed by:** Tara H. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Workforce Now?** I like that ADP Workforce Now's recruitment feature is easy to use. It helps me post jobs and hire somebody into the system efficiently. I can also send onboarding tasks for completion before they start, streamlining the onboarding process. **What do you dislike about ADP Workforce Now?** Their customer service is not that great. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now helps us create a seamless onboarding process, from posting jobs to hiring. Its recruitment feature is easy to use, allowing me to post jobs, hire candidates, and initiate onboarding easily. ### 7. Needs Better Efficiency, Quick Recruitment **Rating:** 1.5/5.0 stars **Reviewed by:** Marrissa S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** I like how recruiting is fast and easy with ADP Workforce Now. The benefits feature streamlines our process, making it more efficient. **What do you dislike about ADP Workforce Now?** It could work faster and be more efficient. **What problems is ADP Workforce Now solving and how is that benefiting you?** I find ADP Workforce Now makes recruiting fast and easy, and it streamlines our benefits process. ### 8. ADP Workforce Now Review **Rating:** 2.0/5.0 stars **Reviewed by:** Betsy R. | Payroll Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ADP Workforce Now?** Everything can be handled on the website- from taxes to hiring to benefits to payroll, etc. **What do you dislike about ADP Workforce Now?** Customer support is horrible. It is not easy to learn the system as it is so complex. The tax department continuously has major issues with the tax accounts and does not always resolve them. They spend too much time with unnecessary updates instead of making it better for the administrator. **What problems is ADP Workforce Now solving and how is that benefiting you?** Onboarding is easy to use. I feel confident we are kept in compliance with the laws and regulations of different states. There is a great range of reports to run for anything needed. ### 9. Feature-Rich, but Too Busy and Hard to Navigate for New Users **Rating:** 1.5/5.0 stars **Reviewed by:** hammer e. | HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Workforce Now?** There are a lot of options and reports to choose from. **What do you dislike about ADP Workforce Now?** It's very busy. Difficult to navigate for a novice. **What problems is ADP Workforce Now solving and how is that benefiting you?** None ### 10. There was a major issue with some parts of our payroll and we still do not have an explanation. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about ADP Workforce Now?** Merge with Makeshift for easier time sheets **What do you dislike about ADP Workforce Now?** Do not require extra steps for release of T4's and provide verification of issues with any parts of payments. **What problems is ADP Workforce Now solving and how is that benefiting you?** Changing the calculations on sick time. Employees will not be in the 'hole' anymore on sick time. **Official Response from Jennifer Stone:** > I'm so terribly sorry to hear that you're experiencing challenges. We take our clients' concerns seriously. Please reach out to me directly, and I'd like to hear more and see how we can improve your experience. jennifer.stone@adp.com ### 11. Benefits and Hiring Tools Need Work—Clunky Background Checks and Missing Notifications **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about ADP Workforce Now?** The payroll platform allowed you to open more than 1 payroll at a time. **What do you dislike about ADP Workforce Now?** The Benefits platform never worked well. The Hiring platform required you to go to 2 separate websites to submit backgrounds and then retrieve the backgrounds. We never received notifications when background checks were completed. **What problems is ADP Workforce Now solving and how is that benefiting you?** Nothing much improved when we switched. After 5 years, we still continued to have problems across the board. ### 12. Time & Attendance Works, but Payroll and Communication Need Major Improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about ADP Workforce Now?** Time and Attendance management seems to work well **What do you dislike about ADP Workforce Now?** Payroll/Deductions are not managed well. Communication is lacking and often well past useful time frames **What problems is ADP Workforce Now solving and how is that benefiting you?** Automatic deductions, automatic meal allowances ### 13. Easy to Navigate, but Customer Service Falls Short **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ADP Workforce Now?** Easy to maneuver from screen to screen to find informaiton **What do you dislike about ADP Workforce Now?** Lack of customer service and the inability to have 2 instances open at the same time **What problems is ADP Workforce Now solving and how is that benefiting you?** We are in the midst of implementing sift differentials. ### 14. This has not been the best experience with ADP. Specifically the Payroll Manager, Soraya. **Rating:** 2.0/5.0 stars **Reviewed by:** Jala H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about ADP Workforce Now?** The platforms are easy to navigate and the chat function is very helpful. **What do you dislike about ADP Workforce Now?** The account manager. Feeling like I am being pushed around from one group to another. It doesn't feel like the departments are cohesive and work together as a whole. There feels like there is a back and forth for submitting tickets and the lack of responses. **What problems is ADP Workforce Now solving and how is that benefiting you?** I am 3 months new to ADP so I am not aware of how things are changing for the better. ### 15. Need enhanced training **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about ADP Workforce Now?** When the mobile app works it is so easy to clock in/out, but often I get an error response that the app is unavailable. **What do you dislike about ADP Workforce Now?** The training program could benefit from significant improvements. Interactive sessions are highly effective for learning, and incorporating more of them would enhance the experience. Additionally, it would be advantageous to organize the training by specific areas such as payroll, HR, etc, and order them for progressive training (1st lesson, 2nd lesson). The online application lacks intuitiveness, requiring users to navigate multiple sections to access individual employee data. There is ample room for making the system more user-friendly and efficient. **What problems is ADP Workforce Now solving and how is that benefiting you?** Saving us money! ### 16. We say ADP is just being ADP **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about ADP Workforce Now?** Honestly, there's not a lot we like about ADP. I love that it has so much in one place, but the overall, it's not my favorite **What do you dislike about ADP Workforce Now?** It seems to break a lot. It seems to disconnect a lot and getting help is challenging. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP is what we currently use to manage benefit selection, time cards, and PTO ### 17. When issues arise, there is no support N/A **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about ADP Workforce Now?** Report writing is sometimes useful. But for anything with specific criteria it is a problem. **What do you dislike about ADP Workforce Now?** No support or help. Trying to get the yearly 401k match set up for months with no resolution **What problems is ADP Workforce Now solving and how is that benefiting you?** Nothing, things go unresolved ### 18. Good for payroll **Rating:** 2.0/5.0 stars **Reviewed by:** Maya Apanya R. | Operation Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about ADP Workforce Now?** Payroll system are greate but as HRIS still need a lot of work. There are number of features that I would like to use but it not available on our access. **What do you dislike about ADP Workforce Now?** No, Intranet system and not really user friendly. The customer support is not the best and really hard to get a hold of someone. To be honest, the ease of use is out of the windows there are so many employee complain to me about there access and issue their faced **What problems is ADP Workforce Now solving and how is that benefiting you?** No really solve anything ### 19. Not Friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Carlos S. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about ADP Workforce Now?** self service for employees to access personal info **What do you dislike about ADP Workforce Now?** not user friendly, difficulties pulling specific reports **What problems is ADP Workforce Now solving and how is that benefiting you?** none ### 20. Login problem **Rating:** 2.0/5.0 stars **Reviewed by:** Ny N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about ADP Workforce Now?** I can see my payroll and tax paperwork in one platform **What do you dislike about ADP Workforce Now?** I had problem logging in. Everytime, I had to reset my password every time. They failed to send me my W2 for 2022 **What problems is ADP Workforce Now solving and how is that benefiting you?** I don't know, as my company moved to to a different platform ### 21. Very hard to navigate **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about ADP Workforce Now?** Dedicated HR representative who helped us navigate through challenges **What do you dislike about ADP Workforce Now?** It was not user friendly at all, it did not integrate with other platforms, the ATS part was horrible as well as the background checks **What problems is ADP Workforce Now solving and how is that benefiting you?** We used it as our core HR platform. We used it for benefts, payroll, performance reviews. onboarding, ATS, etc ### 22. Customer service nightmare **Rating:** 1.5/5.0 stars **Reviewed by:** Julia K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about ADP Workforce Now?** The website/interface is easy to use and navigate as long as you know what you are looking for. I also like that all W2s from past companies that have used adp can be found on your current adp profile **What do you dislike about ADP Workforce Now?** The customer service at adp is really bad. It seems as though the turnover is pretty high and people are not cross trained. I can talk to 5 different people about the same issue and all of their responses are different. I never know which answer is the best **What problems is ADP Workforce Now solving and how is that benefiting you?** After I stepped out of my role as hr director, my company started to lean on the core hr at adp to fill the gap and this is currently what they are using instead of hiring a new hr director ### 23. The user interface for employees isn't great and the calendar doesn't quite sync well. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about ADP Workforce Now?** It is easy to log in and seems to be a universal tool **What do you dislike about ADP Workforce Now?** The employee interface isn't great and the calednar doesn't sync with google on the PTO requested times. **What problems is ADP Workforce Now solving and how is that benefiting you?** It offers a secure place to go for PTO requests and balances ### 24. Bad Experience **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about ADP Workforce Now?** I could see all employees across company codes without having to toggle back and forth. **What do you dislike about ADP Workforce Now?** Data didn't flow correctly between all modules. "Spin" team messed up employee tax reporting leading to increased reported 2021 wages to IRS. Employees are still dealing with the fall out. Bad customer service when trying to fix the issue. **What problems is ADP Workforce Now solving and how is that benefiting you?** NA ### 25. ADP is user-friendly and has an attractive interface, but is greatly lacking in support, and cost **Rating:** 2.0/5.0 stars **Reviewed by:** Allison S. | HR Business Partner - Organization and Reporting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about ADP Workforce Now?** Ease of use, look and feel of the portal for both employer and employees, time system and reporting were also decent functions. It's comparable to other interfaces. **What do you dislike about ADP Workforce Now?** Horrible support, outrageous costs (both for payroll processing and one-off payrolls, and amending w-2s, we even found some odd lump some costs on there that were like pulling teeth to take off), and back-end updates that should be done by ADP and not the customer - for example IRS dictates 401k matching maximums, ADP would not implement these maximums in their system automatically, they would have to be told by the customer..... **Recommendations to others considering ADP Workforce Now:** If you have all the time in the world to audit every payroll, keep up to date on government requirements so you can notify them, and not need to use their support.. then you can go with them. **What problems is ADP Workforce Now solving and how is that benefiting you?** None, we decided to switch to Paycor. Support and continuous back-end issues caused us to amend multiple years' w-2 and compensation records, and the general cost and cost for fixing the issues was crazy. ### 26. Not for Small-Big Businesses: **Rating:** 2.0/5.0 stars **Reviewed by:** Annie H. | Executive Financial Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about ADP Workforce Now?** ADP successfully processes payroll without fault. A lot of the information can be imported, reviewed and processed like clockwork. We've considered switching payroll providers over the years, but their reputation and consistency is hard to beat. **What do you dislike about ADP Workforce Now?** Customer Service can often be less than helpful. Reaching a competent, state-side employee is so rare. Many times I've had to call on the same exact issue that I can explain to the CSR how to help, and yet they still want to screen-share and walk me through everything that I'm typically aware of before they are. Additionally, we realize that with 85-100 employees, we might be considered Big Business, but truly we're run as a small business and don't require all the excess that ADP has to offer to much larger clientelle. **What problems is ADP Workforce Now solving and how is that benefiting you?** Currently I'm trying to figure out why all the sudden - after the implementation of ADP's awesome Onboaring services, our Local Taxes no longer auto-populate even though each new hire has to complete that information in the Onboarding program. Unfortunately this was an issue that our company fought with before I was brought aboard three years ago and ADP's only solution is the same thing they said back then - to transfer/term an employee and rehire them to a new File Number in our system. With over half of our employees currently not paying local taxes, there should be a simpler solution than firing them and rehiring them to add a couple fields to their Pay Profiles. **Official Response from Jennifer Stone:** > Thank you for your feedback. We value your comments. I'm so sorry to hear about your experience. I feel we can make significant improvements, please feel free to reach out to me directly at your convenience. AmbassadorNow@adp.com ### 27. Poor Customer Service **Rating:** 2.0/5.0 stars **Reviewed by:** Michele L. | Office & Financial Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about ADP Workforce Now?** ADP's Workforce Now platform was very user-friendly, especially for a multi-company user. Very easy to switch between employees and companies without having a separate login for every company. **What do you dislike about ADP Workforce Now?** ADP continuously had tax-reporting issues with our Unemployment agency and experienced federal tax issues, too. When trying to reach someone for help regarding this issue, we either had no follow-up or had to wait weeks to hear from someone. **What problems is ADP Workforce Now solving and how is that benefiting you?** We are no longer users of ADP Workforce Now as we switched payroll providers due to lack of support and repetitive tax-reporting issues. ### 28. Workforce now is great for a hands off approach to Payroll processing and reporting responsibility. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about ADP Workforce Now?** Workforce now allows for an online cloud based processing system that can upload payroll hours from anywhere, eliminating the need to go into offices to handle payroll processing and reporting needs, great for remote work environments and minimizeing off based footprints. **What do you dislike about ADP Workforce Now?** There's no control for detailed customize reporting without significant costs and difficulties. There's no ability to do exception processes, out-of-cycle adjustments or bonus runs or calculations when necessary with incurring additional and significant costs. The ability to manage payroll at the team's needs and requests is restricted to when ADP desires to provide services. ADP's service teams are so siloed that information is not easily shared between team members and getting solutions with problems take forever. **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP Workforce Now allows providing online cloud-based processing instead of physical application processing, allowing processing of payroll anywhere at any time. ### 29. Surface Level Works Great. Beneath the surface, not so much **Rating:** 1.5/5.0 stars **Reviewed by:** Marissa C. | HR Generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about ADP Workforce Now?** ADP is user-friendly for employees and is simple to navigate. Employees do not have any issues requesting time off, approving time, viewing their paycheck and time-off balances, and accessing the system is easy. It is simple to reset passwords if people get locked out, and setting people up in the system is nice and simple. For the most part, onboarding through this system is easy too, unless they can't find the original email that ADP sends for access- then, the resend email button is in a hard to find location and doesn't even send the enrollment steps. But I'll save the rest for the dislike section. **What do you dislike about ADP Workforce Now?** ADP customer service is the most challenging thing about the system. Each person knows only a very segmented amount of ADP, so if you have a question that might do with payroll and time off, there will need to be two people helping. It's frustrating when I call in, and the person I connect with can't help. There also is the issue of varying amounts of knowledge per support rep- I have called in for the same thing a few times, and I get a different answer every time. It's confusing to be able to do myself if I'm constantly being given alternating answers. Overall, ADP is easy to use, but some things that you would assume should be easy are oddly complicated. For example, PTO balances on paychecks are not the current ones; they are a pay period delayed. So if I get a paycheck with a normally run payroll, my PTO balance would be the balance from the last pay period. The solution? We have to manually enter it in. There is not a report I can run for PTO balances as of a certain date, so that solution is to manually go through every single employee, look at their PTO balance as of the pay date, and manually put it in a report, and then manually enter it in on the ADP side as well. Ridiculous and time-consuming, and you would hope there is a better solution. That is one example of the many inconveniences of a seemingly well-thought-out portal. The idea is great, the execution and details need a lot of work. **Recommendations to others considering ADP Workforce Now:** Use a different payroll platform. ADP Workforce Now has great options and ideas, but the actual deployment of this has been a headache and a large regret for the management team. **What problems is ADP Workforce Now solving and how is that benefiting you?** We are able to onboard employees, issue paychecks, manage time off, and run basic employee reports in ADP. The thing we enjoy the most is the onboarding and offboarding, it is a simple process. **Official Response from Jennifer Stone:** > Hello Marissa, We greatly appreciate your feedback and value your comments. Our mission is to continuously strive to meet and exceed our clients expectations. We would like to have someone personally address your concerns to make every effort to improve your experience. Please contact us directly at Ambassadornow@adp.com. ### 30. Customer service is awful **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2020 **What do you like best about ADP Workforce Now?** The actual system is great and easy to use the system is very streamlined. **What do you dislike about ADP Workforce Now?** It's when things go wrong which is quite often there will be a glitch in the system and when you phone up customer service to explain this they disagree until they actually find the problem themselves which is the problem that you've been telling them about they tend not to understand the countries relevant laws as well. Turn around problems can take up to 5 days. **What problems is ADP Workforce Now solving and how is that benefiting you?** Absence this was a problem as it always used to show me who was in or out for the day then this option got ticked off when I explained this to ADP they said that this was never an option which I had to argue to say it was and it's a good safety feature for the business so I'm currently working with them now to reinstall this. **Official Response from Jennifer Stone:** > Thank you for your response. We apologize for your experience and we would like to see what we can do to improve your experience. Please feel free to reach out to us directly at AmbassadorNow@adp.com. ### 31. ADP WFN is NOT user friendly and pricing is high! **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about ADP Workforce Now?** Not much - I cannot think of any process on ADP WFN that I liked at all. **What do you dislike about ADP Workforce Now?** Everything - the system is not user-friendly and requires a LOT of training. There are several disconnected data bases that require separate log in's to run reports and access data. **What problems is ADP Workforce Now solving and how is that benefiting you?** We moved last summer to Paylocity for several reasons. First, ADP WFN had not updated our software for years and we learned that we were on the oldest working version of the software. We'd been on ADP for over 40 years and nobody thought to update our software??!!?? We also learned that we were paying a higher rate than most yet receiving none of the benefits since we were on an older version. When we asked for the software to be updated AND for a fee adjustment / review, ADP came back recommending that we purchase other modules for another $42K per year. No adjustment to the base rates. After we terminated with ADP, I received a call asking what they could have done to keep the business. What a disconnect to reality!! We were upfront telling them that we had done our research and were upset that we had old software (at least 12 years old) and were paying the "market" price. We learned that most clients were paying almost HALF of our rate based on the per employee per month or per transaction rates. They disregarding our statements and thought that as we'd been with ADP for over 40 years, we wouldn't terminate their services. They could have been more wrong!!! **Official Response from Jennifer Stone:** > Thank you for your feedback. We apologize for your experience. We would welcome the opportunity to win back your business should the opportunity arise. Please reach out to us directly at Ambassadornow@adp.com. ### 32. ADP **Rating:** 2.0/5.0 stars **Reviewed by:** Sydney R. | Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2022 **What do you like best about ADP Workforce Now?** It is easy for employees to access and view **What do you dislike about ADP Workforce Now?** It is difficult for employees to change/request things **What problems is ADP Workforce Now solving and how is that benefiting you?** It is creating a more efficient and streamlined system for employees to keep track of their time in and out of work ### 33. Useful for payroll but not for professional development **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about ADP Workforce Now?** I like that ADP makes it easy to track your pay checks, what you are contributing to retirement and easily access your paystubs. **What do you dislike about ADP Workforce Now?** The professional development tracker in ADP is not very user-friendly or customizable to an organization's needs. **What problems is ADP Workforce Now solving and how is that benefiting you?** Accessing pay stubs remotely while having direct deposit. ### 34. outdated HRIS **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about ADP Workforce Now?** It works as it is presented - a basic Human Resource Information System. I have more cons than pros. **What do you dislike about ADP Workforce Now?** It's outdated compare to other HRIS tools I used. Hard to navigate, I dislike the search function and pulling up the organization chart. To find things in APD Workforce Now is hard, but I am not sure it's how set up by IT or the problem is on ADP themselves. I just really find the interface to be outdate and not too user friendly. Earlier this year there was a glitch where some employee who submitted their performance evaluation got erased and they were unable to resolve this and the employees had to resubmit their performance evaluation **What problems is ADP Workforce Now solving and how is that benefiting you?** From what I heard, payroll is easier for the Finance Team. ### 35. Works well if you have salaried employees. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about ADP Workforce Now?** The system was user friendly and simple to use. **What do you dislike about ADP Workforce Now?** The system did not allow us to add a secondary role. You had to manually override the rates, and there was only an option to have one job. You also did not have the ability to save any files online. **Recommendations to others considering ADP Workforce Now:** It is a good option if you have a workforce that does not include a mix of hourly, hourly and salary and employees holding multiple roles. **What problems is ADP Workforce Now solving and how is that benefiting you?** We no longer use ADP, but it was used as a payroll system. ### 36. Not very impressed, system issues all the time **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about ADP Workforce Now?** I like that you can cover every area of HR with them, from applicant/requisitions tracking, to hiring, onboarding, pto, performance appraisals, benefits, terminations, you can pretty much do it all in one system which is very nice instead of having to be working on multiple systems and worrying about the syncing. **What do you dislike about ADP Workforce Now?** They do updates all the time that will mess up things instead of making them better, I have to submit cases requesting help and technical support almost every day because there are always glitches. Their account reps are also very disappointing, poor customer service, terrible response time, so most of the time I end up calling their call center for support because that's faster but definitely not the most convenient way to get help. **Recommendations to others considering ADP Workforce Now:** They still have a long way to go to be an efficient system, just be prepared to spend a lot of time troubleshooting things and contacting them for help. **What problems is ADP Workforce Now solving and how is that benefiting you?** They messed up the offer letter formatting and it wasn't being sent out to our applicants, also our notifications for 90 day reviews have been sent out at the wrong times I'm still waiting to hear back on that, and we're also currently trying to fix the corrective action, as it is being sent out to the employee before we are even able to approve it previously. Benefits like I said I like that everything is in one place. ### 37. So Used to Software that Learning a Newer One is Interesting **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2020 **What do you like best about ADP Workforce Now?** I do like how the reporting functioning works, however, sometimes there are multiple names for the same item and you have to try the various ones to determine which one is the one you need. **What do you dislike about ADP Workforce Now?** The platform is antiquated and they really need to create a new one that veers completely away from what they've done in the past. **What problems is ADP Workforce Now solving and how is that benefiting you?** Honestly, the greatest problem is the platform and how the newer ones it takes less clicks to get to where you need to be. If you can get very well-acquainted with the reporting feature, it is an amazing tool to have. ### 38. UX is severely lacking **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2018 **What do you like best about ADP Workforce Now?** It is helpful to have everything related to HR tasks in the same place. **What do you dislike about ADP Workforce Now?** This app feels like it came out of the stone ages. In fact, if I had to guess I'd say they through a web frontend on top of an old, on-premise product. This is an app that I have to re-learn every time I use it, even for basic tasks. At any given point there are only a few actions that I can take, I want those actions to be visible to me when I log in. Instead I have to go hunting around through their menu structure every time. I think that the biggest shortfall is that there are basically no working links in this app. Notifications don't send a link that take me to the page I need to view; they send me text descriptions of where to go. Some of these notifications are so generic that they don't even know which version of the app I am using, and give me 2 different sets of instructions. It's up to me to figure out which ones to follow. The formatting of notifications is also awful. Every single notification looks the same, I get flooded with a bunch of useless ones, it makes it really easy to miss the ones that really matter. **What problems is ADP Workforce Now solving and how is that benefiting you?** Payroll, performance reviews, workforce management **Official Response from Lori Wilmot, MBA, SHRM-SCP, SPHR:** > Thank you for your review and feedback. I would love the opportunity to connect you with ADP resources that can assist you. Please reach out directly. lori.wilmot@adp.com ### 39. Glitchy, clunky system with terrible reporting **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about ADP Workforce Now?** Our customer service rep is fantastic, she is very helpful, knowledgeable, and if she doesn't know the answer goes over and above to help us solve our issue. **What do you dislike about ADP Workforce Now?** The reporting in the system is horrible. It's clunky, glitchy, and i've had multiple occasions where I spoke to the reporting customer service team and they told me point blank "we're not able to run that report", despite the data being held and captured in their system. It's very complicated to run the reports and add filters, there's no easy, seamless way to pull the data. **Recommendations to others considering ADP Workforce Now:** If you're a small organization who doesn't need much customization to your platform, then ADP could be a good option. But if you plan to grow past 200 employees, I wouldn't recommend this solution. **What problems is ADP Workforce Now solving and how is that benefiting you?** Employee self service, onboarding and avoiding use of paper ### 40. ADP WorkforceNow **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about ADP Workforce Now?** ADP WorkforceNow does a great job for payroll purposes. It is robust and a great provider for this module. **What do you dislike about ADP Workforce Now?** ADP Workforce now is not very customizable and can have frequent glitches in its time-off management module. It does not typically integrate well or at all with other software. **Recommendations to others considering ADP Workforce Now:** If you're looking for a highly customizable tool to scale beyond 300 employees, ADP WorkforceNow may not be the right fit. It's definitely a great payroll resource at a large size, but may not be the best fit for other modules **What problems is ADP Workforce Now solving and how is that benefiting you?** We have definitely helped streamline our payroll process with ADP WorkforceNow. It's helpful to have one single source of truth for all HR information. ### 41. ADP **Rating:** 2.0/5.0 stars **Reviewed by:** Gabriella S. | Customer Experience Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about ADP Workforce Now?** It is easier for our HR manager to track our time. **What do you dislike about ADP Workforce Now?** Clocking in and out isn't successful most of the time. I can't clock in or out on my phone successfully. **What problems is ADP Workforce Now solving and how is that benefiting you?** It is easier for our HR manager to track time. ### 42. ADP Workforce Now has a long way to go **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about ADP Workforce Now?** It's been helpful that our parents company and affiliates are on one platform. The ability for it to be an enterprise system for a large corporation, is great. The ability to also create a main page with relevant announcements and information is helpful for employees looking for information. The page looks interesting and allows employees to find relevant information for their needs. It was great during tax time that my tax program could pull my W-2 information into the system. There are not many positives that I have realized as it's not intuitive. **What do you dislike about ADP Workforce Now?** The fact that you have to download Flash player is really annoying. There have also been numerous page errors. When I go to load my time-card, I have to press OK at least 5 times before the page error goes away and the page loads. Completing your time-card is extremely clunky. I have a hard time finding my employee's card to improve. I end up having to search for her using a asterisk and the employee's last name. As a manager, I like to be able to pull employee reports. I often have to get update address lists and tenure reports, and this permissions for me to have this are not available. I constantly have to go back to HR to get the necessary reports. **Recommendations to others considering ADP Workforce Now:** Really ensure your ADP rep and support has a change management plan and support plan in place. **What problems is ADP Workforce Now solving and how is that benefiting you?** All of our affiliates are on the same platform. No current benefits have been realized. I wouldn't be surprised if we moved away from the platform because of how clunky the platform is. ### 43. ADP Workforce Now **Rating:** 1.5/5.0 stars **Reviewed by:** Kristen W. | Human Rescources Manager, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2019 **What do you like best about ADP Workforce Now?** I like the check history section where you can total certain checks in certain time frames. This makes it very easy to complete workers compensation forms, unemployment claims, etc. I also like the way that you customize the home page and configure it with links and other documents if wanted. This makes it very easy to communicate things to the team. The connection with 401K is nice as you do not have to change anything, however the communication from 401K could be much better. **What do you dislike about ADP Workforce Now?** The customer service. I would prefer to have a rep assigned directly to me instead of having to call in every time there is a mistake or something we need to look at. I also do not love that each time you get a tax notice, you cannot submit this via email to a team. You have to go log it into the compliance section and wait for the emails to send over. The ease of the system is really not great. Reporting is a struggle and it is tough to search for reports and run the ones you want. A lot of times I found myself running reports and them being the wrong ones. **Recommendations to others considering ADP Workforce Now:** I would be sure to look into other payroll systems first. As workforce now is better than other ADP products, there are so many other systems that offer much better support and features than ADP for a lot less money. **What problems is ADP Workforce Now solving and how is that benefiting you?** Nothing really...I do not really like ADP Workforce Now. It seemed to always cause more trouble and take more time than it did help solve efficiencies. ### 44. Buggy, especially with mobile credentials **Rating:** 2.0/5.0 stars **Reviewed by:** Jason C. | Web Localization Specialist - MX , Translation and Localization, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about ADP Workforce Now?** I think it's pretty comprehensive, decently intuitive in terms of UI, under a trusted name. **What do you dislike about ADP Workforce Now?** A lot of the UI/UX needs an update with regards to aesthetics, and general user flow. It's hard to tell how much of the design came straight from ADP and what was required by the client (my employers) but it features a MYSELF menu that just doesn't make a lot of sense for a site focused around people looking up their personal work info to begin with. Lots of redundancies make it confusing and stressful. Most importantly though, is the fact that many of us could not get the mobile app to work for weeks because the login credentials were being rejected. **Recommendations to others considering ADP Workforce Now:** Think of the user first **What problems is ADP Workforce Now solving and how is that benefiting you?** Payroll, benefits, timeoff. It's good to have a centralized place to request time off and look up quick info, but this site and the app have disappointed in times in urgent need and in general usability. ### 45. A little clunky **Rating:** 2.0/5.0 stars **Reviewed by:** Samantha N. | Regional Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about ADP Workforce Now?** I like some of the graphics ADP provides, including pie charts that show how much of my check went to me, how much to taxes, and how much to my 401k. **What do you dislike about ADP Workforce Now?** The interface could use some updating. It feels very old and out of date to me. I also don't like that since we switched systems in the middle of the year, it calculates my annual earnings based off the July date when we switched. **Recommendations to others considering ADP Workforce Now:** Be aware that the interface is not state of the art, and that the information provided is not very well organized. It is pretty simple to use, but it definitely isn't anything special in my opinion. It gets the job done and I guess maybe that's all you can ask for in a payroll system **What problems is ADP Workforce Now solving and how is that benefiting you?** Tracking earning, payroll, taxes. ### 46. Can be valuable but needs to grow in many ways **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about ADP Workforce Now?** ADP Workforce is a great tool for allowing employees to see their pay stubs and understand the breakdown of their checks and look into their benefits but could be improved with more resources and less ads for “discounts” **What do you dislike about ADP Workforce Now?** I do not like the ads for “discounts” and for the calculating tools which allow employees to project their paychecks which are often wrong. **What problems is ADP Workforce Now solving and how is that benefiting you?** Payroll and pay stub problems for me are solved now by ADP Workforce Now. I also like the time and attendance tracking for PTO for salaried employees ### 47. Workforce NO **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about ADP Workforce Now?** Workforce Now has intuitive clicking. Fields are easy to find and figure out. The new reporting system is easy to use and a great way to create reports without the back and forth. **What do you dislike about ADP Workforce Now?** The ability to make fields required during new hire onboarding is ZERO. When running reports I have to automatically add 3 filters just to get current employees without having duplicates. Customer Service takes forever to resolve issues and you'll be on the phone most of the day just to have them tell you they'll have to escalade the issue for it to still not be resolved. Every add on you want comes as a package and cannot be bought individually. I have to work in 3 different ADP systems just to hire/terminate/ do time and attendance on a daily basis. DO NOT LET THEM TELL YOU ITS A ONE STOP SHOP! **What problems is ADP Workforce Now solving and how is that benefiting you?** ADP is our main HRIS system. ### 48. Okay platform **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2019 **What do you like best about ADP Workforce Now?** It allowed for processing of payroll which took away the manual labor my company once had. We were able to streamline our process by using ADP. **What do you dislike about ADP Workforce Now?** In my opinion, ADP struggles with customer service and doing more than just the minimum. Though ADP now offers a wider range of services, back when I used it, it left a lot to be desired. **Recommendations to others considering ADP Workforce Now:** I'm no longer at the company where I used this tool so I'm not sure if things have greatly improved. I do hear from others that there are more options available and more support so ADP should continue in that vein. **What problems is ADP Workforce Now solving and how is that benefiting you?** We solved the business problem of not having a tool to streamline our antiquated payroll system. We were able to do things more efficiently with ADP. ### 49. Terrible back-end for admins **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about ADP Workforce Now?** I don't like a lot of things about ADP-but the best is probably that it costs less than Workday **What do you dislike about ADP Workforce Now?** Terribly difficult to add info on the back end, takes so long and so many clicks **What problems is ADP Workforce Now solving and how is that benefiting you?** HRIS ### 50. Associate **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2019 **What do you like best about ADP Workforce Now?** The interface is quite stratight forward and easy to use. **What do you dislike about ADP Workforce Now?** The UX is very dated and slow to use. the portal requires a sign in and often shows that it is overloaded. it takes a long time for updated to personal information to update in the system. it is hard to see a dashboard view to see pay, taxes, and benefits in one place. would be better if this product was more integrated with other software. **Recommendations to others considering ADP Workforce Now:** It i fine. it does the job like any of the other payroll softwares. **What problems is ADP Workforce Now solving and how is that benefiting you?** We use the program for payroll and taxes. i think it is very standard. you could swap this out for any of the other ERP software solutions. ## ADP Workforce Now Discussions - [How does Workforce Now compare to other payroll services?](https://www.g2.com/discussions/25502-how-does-workforce-now-compare-to-other-payroll-services) - 6 comments, 3 upvotes - [How will Reporting courses improve and will there be improved modes of communication?](https://www.g2.com/discussions/adp-workforce-now-how-will-reporting-courses-improve-and-will-there-be-improved-modes-of-communication) - 1 comment, 1 upvote - [Vacation approval customization](https://www.g2.com/discussions/vacation-approval-customization) - 3 comments, 1 upvote - [ADP spammed me, so I agreed to a demo, and then they ignored me](https://www.g2.com/discussions/adp-spammed-me-so-i-agreed-to-a-demo-and-then-they-ignored-me) - 1 comment, 1 upvote - [What is the best way to get questions answered regarding payroll issues or concerns?](https://www.g2.com/discussions/50722-what-is-the-best-way-to-get-questions-answered-regarding-payroll-issues-or-concerns) - 2 comments, 1 upvote - [View ADP Workforce Now pricing details and edition comparison](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+04%3A42%3A51+-0500&secure%5Bsession_id%5D=4b9a62fb-955b-4250-8aab-153d0c2b6b26&secure%5Btoken%5D=77a7048c2501cb9087ad29814184a3c3edc409287357490f028e06b4b1902a98&format=llm_user) ## ADP Workforce Now Integrations - 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[Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Modulus](https://www.g2.com/products/modulus-modulus/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OrgChart](https://www.g2.com/products/orgchart/reviews) - [OurPeople](https://www.g2.com/products/ourpeople/reviews) - [Paradox](https://www.g2.com/products/paradox/reviews) - [Paychex Employee Benefits Administration](https://www.g2.com/products/paychex-employee-benefits-administration/reviews) - [Payscale Ascent (formerly Payfactors)](https://www.g2.com/products/payscale-ascent-formerly-payfactors/reviews) - [PerformYard Performance Management](https://www.g2.com/products/performyard-performance-management/reviews) - [Points North](https://www.g2.com/products/points-north/reviews) - [Praisidio](https://www.g2.com/products/praisidio/reviews) - [Quantum Workplace](https://www.g2.com/products/quantum-workplace/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Quinyx](https://www.g2.com/products/quinyx/reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - [Report it: Anonymous Reporting Solutions](https://www.g2.com/products/report-it-anonymous-reporting-solutions/reviews) - [Reward Gateway Employee Experience Platform](https://www.g2.com/products/reward-gateway-employee-experience-platform/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Sage 300](https://www.g2.com/products/sage-300/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Salary.com](https://www.g2.com/products/salary-com-salary-com/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP SuccessFactors Onboarding](https://www.g2.com/products/sap-successfactors-onboarding/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [SimplyMerit](https://www.g2.com/products/simplymerit/reviews) - [SpotOn](https://www.g2.com/products/spoton/reviews) - [Staffeto](https://www.g2.com/products/staffeto/reviews) - [Synerion Agile](https://www.g2.com/products/synerion-agile/reviews) - [Synerion Enterprise](https://www.g2.com/products/synerion-inc-synerion-enterprise/reviews) - [Timeero](https://www.g2.com/products/timeero/reviews) - [TrackTik](https://www.g2.com/products/trackforce-valiant-tracktik/reviews) - [TripLog](https://www.g2.com/products/triplog/reviews) - [Trusaic ACA Compliance Solutions](https://www.g2.com/products/trusaic-aca-compliance-solutions/reviews) - [Trusaic Pay Equity](https://www.g2.com/products/trusaic-pay-equity/reviews) - [Trusaic TaxAdvantage](https://www.g2.com/products/trusaic-taxadvantage/reviews) - [Vetty](https://www.g2.com/products/vetty/reviews) - [VidCruiter](https://www.g2.com/products/vidcruiter/reviews) - [When I Work](https://www.g2.com/products/when-i-work/reviews) - [Workable](https://www.g2.com/products/workable/reviews) - [WorkBright](https://www.g2.com/products/workbright/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [ZayZoon](https://www.g2.com/products/zayzoon/reviews) - [ZipRecruiter](https://www.g2.com/products/ziprecruiter/reviews) ## ADP Workforce Now Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Basics** - Interoperability - Performance - Reporting - Ad hoc Reporting **Basics** - Reporting - Interoperability - Performance **Platform Basics** - Interoperability - Performance **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Performance reviews** - 360 Reviews - Customizable Forms - Review Cycle Tracking - Ongoing Performance Tracking - Applicant Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards - Activity Dashboard **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Content** - Automation - Content Creation - Distribution Features **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Goals** - Goal Setting/Tracking - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Logistics** - Integrations & APIs - User, Role and Access Management **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Feedback** - Continuous Feedback - Requesting Feedback - Surveys & Feedback - 360 Degree Feedback **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Generative AI** - AI Text-to-Image - AI Text Generation - AI Image-to-Text - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Additional Functionality** - Customizable Branding - Workflow Management - Third-Party Integrations - Document Storage - Surveys & Feedback - Benefits Management - Access Controls/Permissions - Payroll Management - Compensation Plan Modeling - 360 Degree Feedback - Email Templates - Employee Profiles - Attendance Tracking - Real-Time Analytics - Performance Management - AI Copilot - Employee Database - Real-Time Reporting - Turnover Tracking - Document Management - Organizational Charting - Trend Analysis - Employee Management - Talent Management - Employee Self Service - Employee Portal - Employee Onboarding - Compensation Management - Alerts/Notifications - Data Visualization - Performance Appraisal - Task Management - Ad hoc Reporting - Reporting & Statistics - Data Import/Export - Secure Data Storage - Self Service Portal - Feedback Management - Recruitment Management - API - HR Metrics Library - Vacation/Leave Tracking - Succession Planning - Predictive Modeling - Customizable Reports - Applicant Tracking - Training Management - Survey/Poll Management - Leave Tracking **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Recruiting and Onboarding** - Job Posting **Data** - Dashboards And Reports - Historical Data - Customizable Reports - Real-Time Data **Additional Functionality** - Customizable Reports - Succession Planning - Data Import/Export - 360 Degree Feedback - Single Sign On - Customizable Templates - SSL Security - Job Scoring - AI Copilot - Customizable Forms - Individual Development Plans - Customizable Branding - For Job Analysts - Benchmarking - Skills Assessment - Talent Acquisition - Generative AI - Multi-Language - Document Templates - Job Comparison - Reporting & Statistics - Access Controls/Permissions - Status Tracking - Factor-based Evaluation - Electronic Signature - Match & Merge - Secure Data Storage **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Succession Planning - Multi-step Planning - Natural Language Interaction **Additional Functionality** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **Additional Functionality** - Employee Portal - Performance Metrics - Self Service Portal - Customizable Templates - Generative AI - Employee Management - Employee Profiles - Reporting & Statistics - AI Copilot - Alerts/Notifications - Weighted Performance Measures - Third-Party Integrations - Peer Appraisals - Personalization and Recommendation - Compensation Management - Performance Appraisal - Individual Development Plans - Self Assessment - Skills Assessment - Performance Review Management - Document Management - Workflow Management - Training Management - Employee Database - Approval Process Control - AI Summarization - Competency Management - API - Employee Recognition - Onboarding - Career Development - Customizable Branding - Reminders - Employee Engagement - Learning & Development - Workflow Automation **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top ADP Workforce Now Alternatives - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,285 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 4.0/5.0 (1,595 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,064 reviews)