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The staff are friendly and try to be helpful. Review collected by and hosted on G2.com.
Maybe it's their internal systems or processes, but the staff could not resolve various issues: there were errors on my enrollment and other forms; the staff had to do manual workarounds on documents with PII; my account manager left the company and no one told me until I escalated the matter as my emails/vmails went unanswered. I've worked w over a dozen benefits brokers in my 25 yr mgmt career and have not seen these many issues w one firm. I had to escalate to VP level and then to the CEO of the company before any headway was accomplished. Geez !!!!! Review collected by and hosted on G2.com.
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