
Simply Merit provided absolutely exceptional support that was instrumental in helping our team meet a very tight deadline. Their customer service is truly the best I have ever experienced—they acted as a genuine partner, patiently guiding me through every step and resolving all my concerns.
Key Highlights:
User Adoption: Managers found the system remarkably easy to use, and the budget feature was particularly valuable.
Customization Power: The platform's high level of customization was crucial, and Simply Merit successfully accommodated nearly all of my specialized requirements.
Unrivaled Responsiveness & Partnership: A perfect example of their dedication is how quickly they responded to my request for a very specific report. Not only did they create it for me, but they also recognized its broader value and added it to their standard report offerings.
Commitment to Improvement: Simply Merit actively listens to its customers and is dedicated to continuous improvement, consistently rolling out valuable new features.
A huge shoutout to their customer service and technical support teams! Their responsiveness is unmatched—their replies are almost instant! They are, simply put, the best, bar none! Review collected by and hosted on G2.com.
It took me sometime to understand how the system functioned. It was not a easy Plug and Play! My ultimate 'blue sky' wish would be to have certain features automatically synced with the system—for example, performance ratings, automatically feeding updates like salary changes, new hires and terminations straight from the HRIS! While these are 'dream big' improvements, I don't want it to take away in anyway from all the positives Simply Merit has to offer. Review collected by and hosted on G2.com.
Elizabeth, thank you for such a generous and thoughtful review.
What you described—true partnership, responsiveness under tight timelines, and managers confidently using the tool—is exactly how we strive to support our customers. We’re delighted that SimplyMerit helped your team transition away from spreadsheets with speed, clarity, and consistency when it mattered most.
Your feedback on customization and manager adoption is especially meaningful. Compensation is never one-size-fits-all, and designing flexibility while keeping the experience intuitive for managers is at the core of SimplyMerit. We also appreciate you highlighting the reporting example—customer insights like yours directly shape how we continue to enhance the platform.
Thank you as well for sharing your “blue sky” ideas. Please keep them coming. Deeper automation and stronger HRIS connections are precisely the types of enhancements we continue to explore as SimplyMerit evolves.
We’re grateful for your trust and partnership and for helping us make SimplyMerit better.
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