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Macorva Reviews & Product Details

Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help organizations make the most of their experience data. Instead of getting bogged down in data, use Radiant AI® to free up your time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is your personal coach in driving better employee and customer experiences. Our Solutions: Macorva EX is an advanced, AI-powered employee experience platform, with surveys, pulse checks, engagement scoring, benchmarking, driver analysis, eNPS, 360° feedback, and more. Effortlessly build dynamic, mobile-friendly, engaging feedback experiences and unlock key insights with automated, intuitive reports. Spend less time on analysis and more time taking action with Radiant AI by connecting every employee and manager with proven next steps to close the feedback loop and improve outcomes. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers you to better manage your team, recognize silent superstars, and mitigate flight risks. https://www.macorva.com/products/ex Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score®), product experience, and digital experience surveys to capture actionable insights throughout the customer journey. Make detailed custom dashboards in a few seconds and generate AI reports to spot trends, identify outliers. Our advanced AI even creates personalized communication scripts to respond to every individual survey. Get higher response rates with our mobile-first surveys and boost your online reputation effortlessly with AI-generated social reviews. Macorva CX provides a deeper understanding of your customers' journey, helping you to improve their experience and your business. https://www.macorva.com/products/cx Macorva MX is designed to streamline the management process and boost team performance with AI-generated resources and centralized storage for all employee performance data. Our platform listens and learns from your data, incorporates company objectives and cultural values to automatically generate performance reviews, development plans, OKRs, SMART goals and more. These AI-generated features save managers over 100 hours per year enabling them to make informed decisions and drive performance to achieve your company's goals. https://www.macorva.com/products/mx Macorva seamlessly integrates with over 80+ HRIS and CX platforms, streamlining workflows and simplifying data management by automatically syncing employee and customer information. Our entire interface supports multiple languages and full localization.

Seller

Macorva

Languages Supported

Arabic, German, English, French, Hindi, Italian, Japanese, Korean, Portuguese, Spanish, Vietnamese, Chinese (Simplified)

Product Description

Macorva provides user-friendly experience solutions that turn feedback into action. The platform brings together frictionless feedback, advanced analytics, and artificial intelligence to transform data into targeted resources and response plans that increase employee engagement, performance, and customer satisfaction.

Overview by

Samantha Mager

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

View More Pricing Information

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Macorva Media

Macorva Demo - Close the feedback loop with Radiant AI™ action planning

Create targeted action plans for each employee with Radiant AI recommended actions generated to address customer feedback trends. Retain customers with immediate, informed responses to negative feedback. Alert managers to complaints in real-time with automated notifications.

Macorva Demo - Eliminate survey fatigue and maximize response rates

Empower employees to give feedback in seconds with mobile-first, engaging surveys. Make giving feedback easy and accessible on any device with SMS, email, and digital survey links.

Macorva Demo - Empower managers to make informed, impactful changes with Radiant AI™ coaching

Unleash the power of personalized guidance and resources to help your managers and employees elevate their skills. We compiled thousands of insights from I/O psychologists and executive coaches and paired with Radiant AI to suggest tailored actions for improvement. With self-service access to tim...

Macorva Demo - Boost performance and engagement with 360° feedback

Capture 10x the experiences in 1/10th the time of conventional 360° reviews. Use robust trends and driver analysis to develop employees, recognize top talent, and build succession plans.

Macorva Demo - Capture customer feedback as actionable data

Collect feedback on any customer experience in seconds with mobile-first, engaging surveys. Make giving feedback quick and easy on any device with SMS, email, and digital notifications. Capture specific, detailed feedback with a few taps.

Macorva Demo - See what factors drive customer experience

Spend less time on analysis and more time taking action. Capture detailed data on what factors drive customer feedback metrics, including customer experience (CSAT/CES/CX), Net Promoter Score®, product experience, and digital experience.

Macorva Reviews (13)

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Brian S.

Director, Health Experience Strategy & Operations

Mid-Market (51-1000 emp.)

10/14/2024

"Macorva helped our organization increase survey responses by 75%."

4.5/5

What do you like best about Macorva?

Macorva seamlessly integrated with our salesforce instance to provide a streamlined way to generate surveys to consented patients via email and text. By doing so, we increased survey responses by 75%. For survey responses that were negative, we enabled communication to the person's manager for coaching opportunity. Macorva provides an infrastructure that makes it simple to understand your customer's feedback in a timely fashion. In addition to the product, the team behind it is a pleasure to work with from sourcing to implementing, and post implementation reporting. Review collected by and hosted on G2.com.

What do you dislike about Macorva?

Nothing comes to mind that needs to change with Macorva. If you plan to integrate with salesforce, have your development team read their thorough documentation. Review collected by and hosted on G2.com.

Jason D.

Electronic Music Director

Small-Business (50 or fewer emp.)

10/11/2024

"Pretty sweet tool for Performance Management / Surveys. Radiant AI needs work"

3/5

What do you like best about Macorva?

Integrartion with ZenDesk. Survey Analysis Review collected by and hosted on G2.com.

What do you dislike about Macorva?

Radiant AI needs work. Generated 1-1s / OKRs etc are hit or miss in terms of relevance. Review collected by and hosted on G2.com.

Tiffanie B.

Chief Member

Mid-Market (51-1000 emp.)

12/18/2023

"Revolutionizing the view of "HR" tasks..."

5/5

What do you like best about Macorva?

My team and I recently implemented Macorva with an initial lens on Employee Engagement Surveys and Performance Management. We are thrilled with the ease of use, support from the Macorva team, and the amount of time people leaders have saved by leveraging the AI feature, particularly for end of year performance reviews! We're excited to expand and use additional Employee Experience and Customer Experience surveys in 2024! Review collected by and hosted on G2.com.

What do you dislike about Macorva?

Macorva is not able to do everything "off the shelf" that you may need, but the team has ALWAYS found a workaround as well as committed to partnering with their internal Engineering Team to make it a permanent offering. Review collected by and hosted on G2.com.

Katie S.

Mid-Market (51-1000 emp.)

12/7/2023

"Very helpful"

5/5

What do you like best about Macorva?

The personalized service we were given once it was determined how our surveys needed to operate as well as the continued check-ins with our manager to make sure everything was going well. Review collected by and hosted on G2.com.

What do you dislike about Macorva?

At the beginning, the service was a bit diffucult to use and understand. It didn't quite work for our company the way it needed to. Once we communicated our issues with a new case manager, he was able to get us changed over to a different kind of service to make it work so much better for us. Review collected by and hosted on G2.com.

Tiffany S.

Enterprise (> 1000 emp.)

12/6/2023

"Marcova is an excellent CX Survey Platform"

5/5

What do you like best about Macorva?

I like their forward thinking and constant growth and improvement, particularly with inteegrating AI technology. I especially appreciate the catered support received by Samantha Mager who made our first time using Marcova a breeze. Review collected by and hosted on G2.com.

What do you dislike about Macorva?

It would be helpful to make portions of the survey mandatory for the customer to complete. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

12/5/2023

"Good service. Needs additional features to be considered world class."

4/5

What do you like best about Macorva?

The support is amazing and that makes it recommendable. Integration with ADP was painless. The features available are solid. Review collected by and hosted on G2.com.

What do you dislike about Macorva?

The features set needs to be fleshed out and the system needs to be more flexibile to be considered 10/10. Review collected by and hosted on G2.com.

Rich R.

Director of Commercial Excellence; BlueScope Coated Products

Mid-Market (51-1000 emp.)

6/16/2023

"Great Customer Focus!"

5/5

What do you like best about Macorva?

It's refreshing to deal with a vendor that is flexible and wants to provide a product that meets & exceeds my needs, rather than working with a cookie cutter product my needs may not fit into. Review collected by and hosted on G2.com.

What do you dislike about Macorva?

Haven't found anything yet, Macorva is very easy to work with Review collected by and hosted on G2.com.

Katy A.

Head of Learning and Development and HR Operations

Mid-Market (51-1000 emp.)

6/26/2023

"Really good Platform"

5/5

What do you like best about Macorva?

Marcova has exceeded my expectations. Everyone I talked to is very professional and always willing to help with my questions. They made the implementation process easy to follow and continually improved the platform, which is a plus. Review collected by and hosted on G2.com.

What do you dislike about Macorva?

So far, I like everything about the platfom. Review collected by and hosted on G2.com.

Verified User in Philanthropy

Enterprise (> 1000 emp.)

7/14/2023

"Basic Survey Functions"

3/5

What do you like best about Macorva?

The appearance of the platform to users is clean and simple. Review collected by and hosted on G2.com.

What do you dislike about Macorva?

Inability for intricate skip patterns and lack of multiple language capabilities. Review collected by and hosted on G2.com.

Response from Nichole Ray of Macorva

edit

Thank you for taking the time to share your feedback with us. Our development team is continuously working on enhancing our product offerings and is happy to accommodate our client's feature requests when possible. Creating, testing and optimizing these features take time as we strive to deliver a seamless user experience.

We prioritize making our product accessible in numerous languages for our diverse clientele. Currently, our system supports multiple language capabilities with our default language translation coming from AI large language models. Any customization of these translations will require a more in depth process with client support to ensure client expectations are met.

We are committed to improving your experience and addressing any issues you may have. Please do not hesitate to reach out to your dedicated customer success manager for support.

Edwin G.

Chief People Officer at PPC Partners Inc.

Enterprise (> 1000 emp.)

4/27/2023

"Employee and Customer Feedback Made Simple"

5/5

What do you like best about Macorva?

Macorva makes gaining insights from our employees and customers simple. Macorva's unique technology, access to normative data, and easy use make them the best! Review collected by and hosted on G2.com.

What do you dislike about Macorva?

We use the API for ADP Workforce Now and we see no downsides to using Macorva. Review collected by and hosted on G2.com.