# Macorva Reviews **Vendor:** Macorva **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 13 ## About Macorva Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help organizations make the most of their experience data. Instead of getting bogged down in data, use Radiant AI® to free up your time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is your personal coach in driving better employee and customer experiences. Our Solutions: Macorva EX is an advanced, AI-powered employee experience platform, with surveys, pulse checks, engagement scoring, benchmarking, driver analysis, eNPS, 360° feedback, and more. Effortlessly build dynamic, mobile-friendly, engaging feedback experiences and unlock key insights with automated, intuitive reports. Spend less time on analysis and more time taking action with Radiant AI by connecting every employee and manager with proven next steps to close the feedback loop and improve outcomes. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers you to better manage your team, recognize silent superstars, and mitigate flight risks. https://www.macorva.com/products/ex Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score®), product experience, and digital experience surveys to capture actionable insights throughout the customer journey. Make detailed custom dashboards in a few seconds and generate AI reports to spot trends, identify outliers. Our advanced AI even creates personalized communication scripts to respond to every individual survey. Get higher response rates with our mobile-first surveys and boost your online reputation effortlessly with AI-generated social reviews. Macorva CX provides a deeper understanding of your customers' journey, helping you to improve their experience and your business. https://www.macorva.com/products/cx Macorva MX is designed to streamline the management process and boost team performance with AI-generated resources and centralized storage for all employee performance data. Our platform listens and learns from your data, incorporates company objectives and cultural values to automatically generate performance reviews, development plans, OKRs, SMART goals and more. These AI-generated features save managers over 100 hours per year enabling them to make informed decisions and drive performance to achieve your company's goals. https://www.macorva.com/products/mx Macorva seamlessly integrates with over 80+ HRIS and CX platforms, streamlining workflows and simplifying data management by automatically syncing employee and customer information. Our entire interface supports multiple languages and full localization. ## Macorva Pros & Cons **What users like:** - Users praise Macorva for its **seamless integration** and effective survey management, enhancing feedback collection and response rates. (4 reviews) - Users find Macorva to be **extremely easy to use** , significantly simplifying the survey generation and feedback process. (3 reviews) - Users love the **easy integrations** of Macorva, enhancing survey responses and streamlining customer feedback processes. (3 reviews) - Users commend Macorva for its **seamless integrations** , enhancing survey management and improving customer feedback analysis significantly. (3 reviews) - Users value the **seamless communication** integration of Macorva, enhancing feedback collection and response efficiency. (2 reviews) - Users praise the **outstanding customer support** from Macorva, making implementation and usage seamless and efficient. (2 reviews) - Users commend the **easy implementation** of Macorva, highlighting seamless integration and excellent team support throughout the process. (2 reviews) - Easy Integration (2 reviews) - Easy Setup (2 reviews) - Implementation Ease (2 reviews) **What users dislike:** - Users find that **Radiant AI's relevance** in generated 1-1s and OKRs is inconsistent, often needing improvement. (1 reviews) - Users find **goal confusion** with Macorva, as AI-generated 1-1s and OKRs are often irrelevant. (1 reviews) - Users find that Radiant AI requires **improvement in relevance** for generated 1-1s and OKRs, experiencing inconsistency. (1 reviews) - Users feel the **lack of customization** and flexibility in Macorva limits its overall effectiveness and appeal. (1 reviews) - Users feel that Macorva has **limited features** and lacks flexibility, preventing it from achieving a perfect score. (1 reviews) - Limited Customization (1 reviews) - Users feel the **limited features** of Macorva hinder its flexibility for a complete off-the-shelf solution. (1 reviews) - Users find the **limited options** with Macorva insufficient for a perfect experience, but appreciate the support for workarounds. (1 reviews) - Limited Tools (1 reviews) - Missing Features (1 reviews) ## Macorva Reviews ### 1. Macorva helped our organization increase survey responses by 75%. **Rating:** 4.5/5.0 stars **Reviewed by:** Brian S. | Director, Health Experience Strategy & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Macorva?** Macorva seamlessly integrated with our salesforce instance to provide a streamlined way to generate surveys to consented patients via email and text. By doing so, we increased survey responses by 75%. For survey responses that were negative, we enabled communication to the person's manager for coaching opportunity. Macorva provides an infrastructure that makes it simple to understand your customer's feedback in a timely fashion. In addition to the product, the team behind it is a pleasure to work with from sourcing to implementing, and post implementation reporting. **What do you dislike about Macorva?** Nothing comes to mind that needs to change with Macorva. If you plan to integrate with salesforce, have your development team read their thorough documentation. **What problems is Macorva solving and how is that benefiting you?** Increasing direct responses from patients after interactions with our employees, while immediate notifying managers of sub-par responses. ### 2. Pretty sweet tool for Performance Management / Surveys. Radiant AI needs work **Rating:** 3.0/5.0 stars **Reviewed by:** Jason D. | Electronic Music Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Macorva?** Integrartion with ZenDesk. Survey Analysis **What do you dislike about Macorva?** Radiant AI needs work. Generated 1-1s / OKRs etc are hit or miss in terms of relevance. **What problems is Macorva solving and how is that benefiting you?** Solves the problem of being able to easily survey the company and get actionable insights from the results. Very helpful for that! ### 3. Revolutionizing the view of "HR" tasks... **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffanie B. | Chief Member, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Macorva?** My team and I recently implemented Macorva with an initial lens on Employee Engagement Surveys and Performance Management. We are thrilled with the ease of use, support from the Macorva team, and the amount of time people leaders have saved by leveraging the AI feature, particularly for end of year performance reviews! We're excited to expand and use additional Employee Experience and Customer Experience surveys in 2024! **What do you dislike about Macorva?** Macorva is not able to do everything "off the shelf" that you may need, but the team has ALWAYS found a workaround as well as committed to partnering with their internal Engineering Team to make it a permanent offering. **What problems is Macorva solving and how is that benefiting you?** Easy to set up engagement surveys, ease of reporting, significant time savings for people leaders as the AI feature creates the initial end of year performance review draft. ### 4. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Macorva?** The personalized service we were given once it was determined how our surveys needed to operate as well as the continued check-ins with our manager to make sure everything was going well. **What do you dislike about Macorva?** At the beginning, the service was a bit diffucult to use and understand. It didn't quite work for our company the way it needed to. Once we communicated our issues with a new case manager, he was able to get us changed over to a different kind of service to make it work so much better for us. **What problems is Macorva solving and how is that benefiting you?** Understanding the issues that the employees are having within their places of work. Giving them a place to tell us their problems withot the fear that they will be retaliated against. ### 5. Marcova is an excellent CX Survey Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Macorva?** I like their forward thinking and constant growth and improvement, particularly with inteegrating AI technology. I especially appreciate the catered support received by Samantha Mager who made our first time using Marcova a breeze. **What do you dislike about Macorva?** It would be helpful to make portions of the survey mandatory for the customer to complete. **What problems is Macorva solving and how is that benefiting you?** Marcova is solving our need to collect feedback and data from our clients. ### 6. Good service. Needs additional features to be considered world class. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Macorva?** The support is amazing and that makes it recommendable. Integration with ADP was painless. The features available are solid. **What do you dislike about Macorva?** The features set needs to be fleshed out and the system needs to be more flexibile to be considered 10/10. **What problems is Macorva solving and how is that benefiting you?** Ease of use and setup make Macorva especially valuable to me. Being able to provide leadership the surveys they've requested without difficulty makes my life easier! ### 7. Great Customer Focus! **Rating:** 5.0/5.0 stars **Reviewed by:** Rich R. | Director of Commercial Excellence; BlueScope Coated Products, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Macorva?** It's refreshing to deal with a vendor that is flexible and wants to provide a product that meets & exceeds my needs, rather than working with a cookie cutter product my needs may not fit into. **What do you dislike about Macorva?** Haven't found anything yet, Macorva is very easy to work with **What problems is Macorva solving and how is that benefiting you?** They provide a cost effective and flexible solution to our customer survey needs. We decided to change vendors due to cost and inflexibility and Macorva has exceeded our expectations. The support is fantastic! ### 8. Really good Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Katy A. | Head of Learning and Development and HR Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Macorva?** Marcova has exceeded my expectations. Everyone I talked to is very professional and always willing to help with my questions. They made the implementation process easy to follow and continually improved the platform, which is a plus. **What do you dislike about Macorva?** So far, I like everything about the platfom. **What problems is Macorva solving and how is that benefiting you?** Performance Management was always an issue for us, Marcova developed an user friendly platform to help us with this issue. ### 9. Basic Survey Functions **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Philanthropy | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Macorva?** The appearance of the platform to users is clean and simple. **What do you dislike about Macorva?** Inability for intricate skip patterns and lack of multiple language capabilities. **What problems is Macorva solving and how is that benefiting you?** Each new function has to be built therefore requiring time and patience. However, future surveys should be easier to program once capabilities are built. **Official Response from Nichole Ray:** > Thank you for taking the time to share your feedback with us. Our development team is continuously working on enhancing our product offerings and is happy to accommodate our client's feature requests when possible. Creating, testing and optimizing these features take time as we strive to deliver a seamless user experience. We prioritize making our product accessible in numerous languages for our diverse clientele. Currently, our system supports multiple language capabilities with our default language translation coming from AI large language models. Any customization of these translations will require a more in depth process with client support to ensure client expectations are met. We are committed to improving your experience and addressing any issues you may have. Please do not hesitate to reach out to your dedicated customer success manager for support. ### 10. Employee and Customer Feedback Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin G. | Chief People Officer at PPC Partners Inc., Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Macorva?** Macorva makes gaining insights from our employees and customers simple. Macorva's unique technology, access to normative data, and easy use make them the best! **What do you dislike about Macorva?** We use the API for ADP Workforce Now and we see no downsides to using Macorva. **What problems is Macorva solving and how is that benefiting you?** Gaining insights from both employees and customers. We have multiple surveys with them. Including engagement, CX, 360 and on-boarding surveys. ### 11. Easy way to get team insights. Can customize questions to review exactly what is wanted/needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart L. | Director, Customer Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Macorva?** It's been easy to replicate the same questions over different periods to gauge employee engagement. It's been critical during Covid to evaluate/understand work from home and work engagement aspects. **What do you dislike about Macorva?** I'm not aware of anything I don't like about it. Easy to use. Good feedback. Pretty intuitive. **What problems is Macorva solving and how is that benefiting you?** Employee morale/engagement. There seem to be some when we first started who didn't fully trust the "anonymous" nature of the feedback but I think we've worked through that. It gives pointed areas for us to focus on with each team member. ### 12. Great service to receive feedback and tie it to action **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen K. | Instructor, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2022 **What do you like best about Macorva?** I like that Macorva is easy to use for my Clinical staff, administrative staff, and patients. It is the ultimate platform to request feedback, and use the results to tie to follow up actions. I really appreciate the ease of use throughout the platform, and the advanced features to tie it to patient outcomes. **What do you dislike about Macorva?** There are no substantive deficiencies in this product. Particularly compared to alternatives currently available. **What problems is Macorva solving and how is that benefiting you?** We love that it uses AI to tie feedback into actionable results for all our employees. ### 13. The implementation process was FAST and the data is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2022 **What do you like best about Macorva?** The speed at which I had a custom Exit Survey created and in use was impressive. **What do you dislike about Macorva?** I wish there was a way to better track my bulk mailings related to the cost centers- I have to filter through Excel- not a big issue. **What problems is Macorva solving and how is that benefiting you?** We did not collect honest feedback at the point of employee termination, now I find out from the FORMER employee directly about why they quit. ## Macorva Discussions - [What is Macorva used for?](https://www.g2.com/discussions/what-is-macorva-used-for) - [View Macorva pricing details and edition comparison](https://www.g2.com/products/macorva/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+08%3A38%3A21+-0500&secure%5Bsession_id%5D=56a873e1-1e54-4b8e-aee6-683fadb72895&secure%5Btoken%5D=7d517573430c4db6c4d20f7b683c6422e20c3ceec03f8ab7081f2ef5c10769b3&format=llm_user) ## Macorva Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Performance reviews** - 360 Reviews - Customizable Forms **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Multilanguage Support - Multiple Branding Support **Goals** - Company Goals And OKRs **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates **Feedback** - Continuous Feedback **Feedback Sources** - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting **Data** - Dashboards And Reports - Historical Data **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction ## Top Macorva Alternatives - [Qualtrics Employee Experience](https://www.g2.com/products/qualtrics-employee-experience/reviews) - 4.4/5.0 (448 reviews) - [Culture Amp](https://www.g2.com/products/culture-amp/reviews) - 4.5/5.0 (1,557 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews)