---
title: Jotform Reviews
meta_title: 'Jotform Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 5411 reviews by the users' company size, role or industry
  to find out how Jotform works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 5411
  scale: '5'
date_modified: '2026-08-13'
parent_category:
  name: Content Management
  url: https://www.g2.com/categories/content-management
---


# Jotform Reviews
**Vendor:** Jotform  
**Category:** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 5,411
## About Jotform
Trusted by more than 35 million users worldwide, Jotform is an AI-powered online form builder designed to help individuals and organizations create, customize, and publish forms in minutes, from any device. With an intuitive drag-and-drop interface, Jotform makes it simple for anyone to build professional, mobile-responsive forms without writing a single line of code. As a fully no-code platform, Jotform empowers users to automate workflows, streamline data collection, and digitize processes. Jotform offers one of the largest template libraries in the industry, featuring 10,000+ ready-made form templates tailored to every use case. Popular categories include payment forms, lead generation forms, event registration forms, application forms, surveys, order forms, onboarding forms, consent forms, and feedback forms. Each template is fully customizable, allowing users to adjust layouts, add conditional logic, collect e-signatures, upload files, apply branding, and incorporate advanced field types. This level of flexibility ensures every form is optimized for user experience and aligned with organizational goals. To streamline workflows, Jotform integrates seamlessly with over 200 popular third-party apps, including Google Sheets, Slack, Zoom, HubSpot, Salesforce, PayPal, Stripe, and numerous other business tools. These integrations automate data collection, payment processing, CRM updates, and team notifications. By connecting forms directly to the tools your team already uses, Jotform helps eliminate data silos and supports end-to-end process automation—all within a no-code environment. Security and compliance are at the core of Jotform’s platform. Features such as HIPAA compliance options, 256-bit SSL encryption, CAPTCHA, form access controls, and audit logs help organizations protect sensitive data and meet industry standards. Whether you're collecting healthcare information, financial data, or internal employee records, Jotform provides the reliability and safeguards needed to operate with confidence. With powerful features like automated emails, approval workflows, analytics dashboards, and embeddable widgets, Jotform delivers an all-in-one solution for organizations looking to simplify data collection and improve productivity. From small businesses to enterprises, educational institutions, healthcare providers, and nonprofits, millions of teams rely on Jotform to capture information efficiently and turn submissions into actionable results.



## Jotform Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Jotform, highlighting its intuitive navigation and quick access to forms. (1083 reviews)
- Users appreciate the **ease of creating forms** with Jotform, enhancing event management and streamlining operations effortlessly. (715 reviews)
- Users find Jotform's **ease of creation** remarkable, making setup and customization effortless for varied responses. (475 reviews)
- Users highlight Jotform's **user-friendly design** , making it easy to navigate and manage forms efficiently. (464 reviews)
- Users love the **easy-to-use interface** of Jotform, enabling efficient form creation without any coding skills. (457 reviews)
- Users appreciate the **user-friendly form creation** of Jotform, enhancing both data collection and professionalism in design. (439 reviews)
- Customization (434 reviews)
- Customizability (427 reviews)
- Easy Setup (425 reviews)
- Users appreciate the **intuitive design** of Jotform, making form creation and management seamless and user-friendly. (407 reviews)

**What users dislike:**

- Users find Jotform's pricing to be **too expensive** , feeling misled by its initial free advertisement. (277 reviews)
- Users find the **missing features** in Jotform frustrating, particularly with font colors and payment integration difficulties. (238 reviews)
- Users struggle with **form issues** , finding navigation difficult and certain functionalities challenging to use effectively. (231 reviews)
- Users find **limited customization options** in Jotform, struggling with graphic solutions and font color adjustments. (221 reviews)
- Users find **form design navigation challenging** , leading to confusion and difficulties with customization options in Jotform. (212 reviews)
- Users experience a **steep learning curve** with Jotform, as navigating features and integrations can be challenging initially. (190 reviews)
- Improvement Needed (158 reviews)
- Limitations (148 reviews)
- Limited Options (141 reviews)
- Feature Limitations (139 reviews)

## Jotform Reviews
  ### 1. Useful Features but Price too High

**Rating:** 0.5/5.0 stars

**Reviewed by:** Andrea R. | Atleta Professionista, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Jotform?**

I like that Jotform offers many features and I find the virtual assistant very useful, especially because it helped me get familiar with the software from scratch. Often, the assistant helped me find features that I couldn't locate on my own, functioning like a sort of interactive instruction manual. Graphics are important to me, as well as notification emails and data collection in the table, and I also appreciate the ability to create receipts for my association.

**What do you dislike about Jotform?**

Surely the assistant still makes some mistakes, but I think that as he gains experience, he will also improve accordingly. In my opinion, the bank transfer function could be implemented to avoid creating two or three modules and then making them work together; it is a very complicated step that has discouraged me from putting it into practice. In my opinion, the cost of this product is really expensive for the services it offers, so I don't think I would recommend it to others.

**What problems is Jotform solving and how is that benefiting you?**

I use Jotform to collect data for membership cards and apply the waiver of liability and payment. I like the graphics, the notification emails, the data collection in the table, and the ability to create receipts.

**Official Response from Elton Regs:**

> Hi Andrea,

Thanks for taking the time to share your detailed feedback and for highlighting the features you find valuable in Jotform. We appreciate it.

We also appreciate your constructive feedback regarding the assistant and the bank transfer functionality. We'd love to better understand the challenges you encountered so we can help you more effectively. When you mention the assistant making mistakes, are you referring to the AI assistant within the Form Builder or our AI Agent feature? Similarly, regarding the bank transfer function, could you provide more details about the specific workflow or setup that felt overly complex? Additional context would help our team take a closer look and identify ways to improve your experience.

Regarding pricing, we understand that cost is an important consideration. Jotform invests heavily in delivering a secure, reliable platform with industry-leading security standards, compliance certifications, and a broad range of features that organizations rely on to collect and manage sensitive data. Because of this commitment, we're unable to compromise on the quality and security of the service to offer a lower-cost alternative. As a tip, should you decide to upgrade your account, we recommend selecting an annual plan. Annual subscriptions are heavily discounted compared to monthly plans. We also regularly provide exclusive deals and seasonal promotions that may help reduce costs. You can explore current offers here: https://www.jotform.com/discounts/.

We'd be happy to learn more about the specific issues you encountered so we can help make your experience with Jotform even better. You can reach out to us from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

  ### 2. Too AI-heavy, lost ability to save sections and customize

**Rating:** 1.0/5.0 stars

**Reviewed by:** Krista W. | Media and Branding Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about Jotform?**

No. Every update that has been made to Jotform in the last 6 months has been terrible.

**What do you dislike about Jotform?**

Yes. They can backpedal the AI updates they made and get back to basics. Those who want to use AI should be able to, but users like me should be able to turn it off and do what I need to do. 

**What problems is Jotform solving and how is that benefiting you?**

Collecting information from a variety of people and companies with one simple gateway, instead of entering in hand-written values into spreadsheets.

**Official Response from Elton Regs:**

> Hi Krista,
Thanks for leaving a positive review. We're happy to hear that our platform's simplicity and wide range of integrations are meeting your needs. Your feedback means a lot to us. 
Let us know if you have questions or suggestions through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. 

  ### 3. Duplicate Submissions and Unreliable Stock Updates Create Extra Work

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 03, 2026

**What do you like best about Jotform?**

It was easy to create, and I like that I can upload stock of items and they can be listed as sold out once the stock is up.

**What do you dislike about Jotform?**

Many people complained that the form was creating issues, so they would submit it multiple times not knowing if it went through. I would then delete the extra submissions, but this did not update the stock of my items. Some stock numbers kept changing even after I updated them, so I would consistently have to check that the stock matches what people ordered and what we have left.

**What problems is Jotform solving and how is that benefiting you?**

I needed a form for people to choose a size of a shirt that they will get for free. Most other forms did not have an inventory option that would update as people choose sizes.

**Official Response from Elton Regs:**

> Hi there,
Thanks for using Jotform. We're glad to hear that creating forms has been easy and that our platform has been helpful for your shirt giveaway. Regarding the duplicate submissions and stock updates, we recommend reaching out to our support team so they can review your form and help resolve the issues.
You can create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We’ll be happy to help.

  ### 4. Responsive Support, but Uptime Reliability Needs Improvement

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about Jotform?**

They have good customer service and are very responsive

**What do you dislike about Jotform?**

The uptime isn't great. Although it works without problems 99% of the time, the last 1% really matters.

**What problems is Jotform solving and how is that benefiting you?**

It is allowing us to accept our customers and have our customers fill out information for us to be able to serve them. It is a core part of our customer checkout process.

**Official Response from Marijoy A:**

> Hi,
Thanks for taking the time to share your feedback. We're glad to know our support team has been responsive and that our platform plays an important role in your customer checkout process.
We appreciate your comments about uptime and would love to hear more about your experience. Have you encountered downtime with Jotform, and if so, can you let us know which specific part of the platform was affected? This will help us better understand and investigate your concerns.
To provide some reassurance, Jotform maintains a high-availability infrastructure utilizing multiple server instances and intelligent load balancers. If a specific server fails, the load balancers automatically detect it and instantly reroute traffic to healthy backup servers, minimizing downtime and ensuring service continuity. 
If this information helps address your concerns, we'd greatly appreciate it if you would consider updating your review to reflect your experience.
If you have any questions or would like to share more, feel free create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

  ### 5. Frustratingly Unstable but Convenient

**Rating:** 0.5/5.0 stars

**Reviewed by:** Leon D.

**Reviewed Date:** December 14, 2025

**What do you like best about Jotform?**

I like that I set up Jotform for the event last year, and this year I didn't have to do anything other than turn it back on. It's easy enough that even my sixty-five-year-old mother uses it.

**What do you dislike about Jotform?**

I don't like that Jotform asks for your credit card while you're using it, and then even after providing it, it gets all frozen and jammed up. It's really unstable when connected to the internet, and even when offline, it still wants the internet and gets all jammed up. It's a program with a lot of bugs and pretty terrible. It needs the internet, and if it's not going to work, I might as well use a voice memo or take a picture instead. If it crashes one more time, I will switch to something else.

**What problems is Jotform solving and how is that benefiting you?**

I mainly use Jotform to collect email addresses and consent for photo usage at events. It simplifies creating and managing consent forms. Once set up, it's easy to reuse for future events, saving setup time.

**Official Response from Elton Regs:**

> Hi Leon,
Thanks for your review. We're glad that you find our platform easy to use. We would like to better understand what is happening so we can help. Can you share more details about when the credit card freezes or crashing occur, such as the device and browser you are using, whether it happens during form creation or submission, and what kind of internet connection you have at the time? Any specific examples or error messages would be very helpful for our team to investigate. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. 

  ### 6. Flexible Features, But Buggy and Poor Support

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 31, 2025

**What do you like best about Jotform?**

I appreciate that Jotform offers a lot of great functionality even in the free tier, which represents a significant value compared to other survey tools that are more expensive and have limited free versions. The setup process was easy, and I found the platform to be highly customizable. I really like its flexibility, especially in handling inputs with various styles of input tables and matrices, which allows me to tailor the forms to specific needs. Using Jotform has helped me collect comprehensive information efficiently, minimizing the need for back-and-forth communication, thus saving time and reducing frustration in my business. Additionally, I use Jotform in conjunction with Google Sheets, which enhances my workflow and data management capabilities. Unfortunately, all of the things I like are tenered by the fact that many of the features I need to use have experienced bugs recently and support is not well equipped to troubleshoot them and it is very hard to get them to escalate things to developers to review.

**What do you dislike about Jotform?**

I find Jotform to have a lot of problems with bugs that affect critical features like the AI chatbot and email notifications. These bugs prevent me from using the software as intended. The support experience has been frustrating, as they were not effective in troubleshooting issues and wasted time with repetitive steps that were not relevant. The support team did not replicate issues themselves, which could have easily been observed, leading to prolonged problems. Additionally, the requirement for an institution email to qualify for educational discounts seems overly restrictive and led to increased costs. The inability to access higher-level support like Zoom sessions without the enterprise tier is another drawback.

**What problems is Jotform solving and how is that benefiting you?**

I use Jotform to collect comprehensive information efficiently, reducing time and frustration. Its flexibility in inputs and great functionality, even in the free tier, enhance my workflows. Unfortunately, those enhancements are compromised by the bugginess of the solution and I have had to eliminate some of the features from my workflows because they simply don't work correctly.

**Official Response from Elton Regs:**

> Hi,

Thanks for your thoughtful review. It's great to hear our platform helps streamline your workflow and supports your custom form. We've looked into each of your concerns and want to share some helpful insights.

Regarding the AI Chatbot, can you explain the issue a bit more so we'll have a clearer idea of what's happening? Are you trying to improve your AI Chatbot's response accuracy? If so, it would help improve when you expand and structure its knowledge base, testing across scenarios, and iterating based on real user queries. You can follow this guide to learn how to train your AI chatbot effectively: https://www.jotform.com/help/813-how-to-train-your-ai-chatbot/.

Regarding email notifications, we understand how important reliable alerts are. If emails aren't arriving or are inconsistent, this guide can help you check recipient settings, spam filters, and potential bounce issues: https://www.jotform.com/help/364-why-am-i-not-receiving-email-notifications/. You can also explore additional troubleshooting steps here: https://www.jotform.com/help/chapter-12-email-problems/. Or reach out to us from our Contact Us page so we can help you troubleshoot emails.

About the educational discount, our current policy requires an institution-issued email to verify eligibility. You can apply through this page: https://www.jotform.com/education/pricing/. We understand this may feel limiting, but it's part of our verification process to ensure the discount is granted appropriately. We trust that you'd understand.

As for Zoom support, access to live sessions is currently available for Enterprise users. We don't currently offer phone support in the standard plans, but we can answer all questions through our Help Center, which is available 24/7. 

If you ever need more help or want to share more details about any issue, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

  ### 7. Streamlines Fundraising with Seamless Payment Integration

**Reviewed by:** Robert B.

**Reviewed Date:** October 15, 2025

**What do you like best about Jotform?**

I really appreciate Jotform's integration with Stripe, which has been awesome for managing payments during our PTA fundraising. The ability to customize the look and feel of forms to meet our needs is very beneficial. Additionally, the integration with Google Drive makes accessing and managing spreadsheets of sold items incredibly easy. I also value the month-to-month subscription options that Jotform offers, adding flexibility to our usage.

**What do you dislike about Jotform?**

I wish there were more allowances for the basic tier. The month-to-month options are convenient, but the limits for each tier could be more generous.

**What problems is Jotform solving and how is that benefiting you?**

Jotform integrates seamlessly with Stripe and Google Drive, simplifying payment processing and data management for our PTA fundraising. It allows customization of forms and easy access to order spreadsheets, significantly enhancing our experience and efficiency.

**Official Response from Elton Regs:**

> Hi Robert,
Thanks for sharing your thoughts. We're happy to hear that our integrations with Stripe and Google Drive are helping simplify your fundraising efforts. Regarding the Starter (Free) plan, we believe its current limit is enough for basic usage. However, when your needs grow, you can upgrade anytime on our pricing page to get higher limits: http://www.jotform.com/pricing/. You can also earn additional limits while on the free plan by completing simple tasks listed on your Increase Limits page. You can check it out here: https://www.jotform.com/myaccount/increase-limits.
It looks like your review is very positive, but it seems you missed the star rating. We'd truly appreciate it if you could update it to reflect your experience. This would mean a lot to us.
If you want help figuring out which plan might match your needs better, feel free to reach out from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

  ### 8. jot form order form review

**Rating:** 0.0/5.0 stars

**Reviewed by:** Heather K. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 01, 2026

**What do you like best about Jotform?**

easy to use. user friendly and simple for people to use

**What do you dislike about Jotform?**

that free only takes 10 payments and then you have to subscribe

**What problems is Jotform solving and how is that benefiting you?**

so i don't have to spin up a website

**Official Response from Elton Regs:**

> Hi Heather,
Thanks for sharing your experience. We're glad to hear you find our platform easy to use. We noticed your feedback is positive, but the star rating appears to be 0. If this was unintentional, we'd really appreciate it if you could update your star rating. 
If you have any concerns about the payment limits or need help choosing a plan, feel free to reach out to us from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

  ### 9. Great Features but pricey

**Rating:** 0.5/5.0 stars

**Reviewed by:** Le C. | Owner

**Reviewed Date:** January 22, 2026

**What do you like best about Jotform?**

I appreciate Jotform's features, especially the PDF creation. It's something that solves issues for my customers. The tool is relatively easy to set up.

**What do you dislike about Jotform?**

I find the pricing of Jotform to be a major concern. When Jotform first started, the pricing was fair and reasonable. However, as they've added more features, it's become cost prohibitive to continue. I'm actually looking for another solution right now.

**What problems is Jotform solving and how is that benefiting you?**

Jotform solves the issue of form creation and maintenance.

**Official Response from Elton Regs:**

> Hi Le,
Thanksfor sharing your feedback. We truly appreciate you taking the time to express your concerns.
At Jotform, we generally follow a grandfathered pricing approach. This means that existing customers typically remain on their current pricing, and any future pricing updates are usually applied to new users. However, all plans remain subject to our Terms of Service.
We always aim to keep our pricing fair and competitive. At the same time, continued investment in security, infrastructure, compliance requirements, and new features is necessary to maintain the quality, reliability, and safety of our platform. These ongoing improvements help ensure we meet evolving industry standards and protect user data.
We value your feedback and your time with us, and we appreciate the opportunity to continue serving you.

  ### 10. Forms Don’t Print Correctly and Filing Staff Documents Is Too Manual

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 16, 2026

**What do you like best about Jotform?**

I don’t like it, and I wouldn’t have purchased it if my software company didn’t use it.

**What do you dislike about Jotform?**

The forms do not print like the original documents we have.  We cannot get all forms for one staff in one folder.  We have to hunt for them and save them ourselves into employee folders.

**What problems is Jotform solving and how is that benefiting you?**

We use it as part of our staff training software. Other than that, it isn’t solving any problems for us at the moment.

**Official Response from Elton Regs:**

> Hi,
Thanks for your feedback. There are several ways to print submission data in Jotform, including printing it directly from the form itself. Below are the most common methods:
1. Printing submissions from Jotform Tables: https://www.jotform.com/help/1026-how-to-print-entries-in-jotform-tables/
2. Printing submissions within the actual form: https://www.jotform.com/help/335-how-to-print-the-form-with-the-users-data/
If you're using your custom PDF and would like to print the form data within your original PDF, I'd recommend downloading the submissions in the original PDF file and print it. We have a guide here on how to do that: https://www.jotform.com/help/881-how-to-download-submissions-in-original-pdf-layout/.
If you'd like to have multiple forms assigned to your staff and saved these forms into a single folder, you can add them as assignees to your form. We have a guide here on how to add assigness to your forms: https://www.jotform.com/help/652-adding-assignees-to-your-form/.
Feel free to reach out if you have any questions or if you need any help. You can create a support thread through our Help Center via our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

  ### 11. Frustrating Experience, Major Issues with Form Delivery

**Reviewed by:** Craig E.

**Reviewed Date:** September 21, 2025

**What do you like best about Jotform?**

I like the ability to see who has signed the document and who is yet to sign.

**What do you dislike about Jotform?**

I am frustrated with Jotform's current functionality. When I send a form for signature, nobody receives it, rendering the service ineffective. This has made the process of signing documentation problematic, and I would describe the experience as making my life hell. Additionally, due to these issues, I rate the likelihood of recommending Jotform as zero out of ten.

**What problems is Jotform solving and how is that benefiting you?**

I find that Jotform's current functionality is problematic as my forms aren't being received, and it causes issues with form sending. However, I appreciate the feature that shows who has signed a document and who is pending.

**Official Response from Elton Regs:**

> Hi Craig,
Thanks for your honest review. We understand how important it is for your forms to reach recipients and be signed without issues. To help us resolve this for you, we'll need to locate your account and get a better idea of what's happening. Could you share more details by opening a thread on our Help Center through our Contact Us page: https://www.jotform.com/contact? If you've already created one, just send us the link so we can review it and help you further. Thanks for your patience and understanding.
If you have any other questions, feel free to let us know from our Contact Us page. We'll be sure to help.

  ### 12. Dishonest

**Rating:** 0.0/5.0 stars

**Reviewed by:** Tom G. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 07, 2025

**What do you like best about Jotform?**

It was easy to use and could have been helpful.

**What do you dislike about Jotform?**

Almost immediately I started to receive emails saying 'You've reached your AI Agent sessions limit' when I had only had about 4 enquiries as opposed to the 10,000 AI Agent sessions per month advertised for Free accounts. Even now I have disabled the app on my website I continue to receive the automated emails saying the same thing. Shame as it is a good product but I do not trust the operators.

**What problems is Jotform solving and how is that benefiting you?**

Nothing now

**Official Response from Elton Regs:**

> Hi Tom,
Thanks for your honest review. We appreciate you sharing your experience. We understand you're running into usage limits with the AI Agent. Just to clarify, the AI Agent conversations and AI Agent sessions are two different things. To give you an idea on how these two differ:
AI Agent Conversations — Each time a user starts a new chat with your AI Agent, it counts as one conversation. These conversations are counted in your monthly AI Agent conversation limit. The limit represents the total number of AI interactions your account can have per month, including both chat and phone conversations handled by your AI Agent.
AI Agent Sessions — Each time a user visits or refreshes a page containing your AI Agent, it counts as one session. Your monthly AI Agent session limit represents the total number of sessions that can occur in your account each month, including chatbot views, page refreshes, and phone call initiations, even if no active interaction takes place.
In your case, it's the AI Agent Sessions limit that has been reached, not the AI Agent Conversations limit. Rest assured, the usage count displayed in your account is accurate and reflects the actual activity. Our system automatically tracks and updates these numbers to ensure the information you see is always correct.
We also have a guide here explaining about account usage and limits: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/.
If you still need more help, feel free to reach out to us from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

  ### 13. Typical software solution with bad salespeople

**Rating:** 0.0/5.0 stars

**Reviewed by:** Gautier G. | Advisor, Enterprise (> 1000 emp.)

**Reviewed Date:** March 05, 2025

**What do you like best about Jotform?**

The product itself is basic but does the job

**What do you dislike about Jotform?**

Jotform is the typical software company with ridiculous sales people.
We realised we have 2 accounts in our company, asked to merge them so it's all together, apparently we can't have 2 users and pay 800usd per year but need to move to an enterprise deal of 8000usd...that's not serious, we are just going to move to the competition with a better service as there are many companies offering the same type of services.

**What problems is Jotform solving and how is that benefiting you?**

We use Jotform for the onboarding of our new customers.

**Official Response from Elton Regs:**

> Hi Gautier,
Thanks for your feedback. Our standard plans (Starter, Bronze, Silver, and Gold) are individual, single-user plans, while the multi-user feature is available on the Enterprise plan. We recommend utilizing the collaboration tools available on the standard plans, such as the Form Collaboration, which can allows team members to view and edit forms. You can find more information about this at https://www.jotform.com/help/419-understanding-form-collaboration/.
You can also share the submissions table with your team to help manage your form data. Here’s a guide on how to do this: https://www.jotform.com/help/1010-how-to-share-your-jotform-tables-and-collaborate/. For other collaboration features, visit https://www.jotform.com/features/collaboration/. Feel free to give these features a try and if these meet your needs, we would greatly appreciate it if you could consider updating your review. 
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're here to help.

  ### 14. Account Difficulties

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 05, 2024

**What do you like best about Jotform?**

Minimal. I have only a couple of forms. Not sure it's worth it.

**What do you dislike about Jotform?**

I cannot consistently retrieve or receive statements for my monthly expense reports. I continually get a 'Account is expired' notification along with a complete loss of access to the billing for our Bronze account. Contacting support is painful in that I receive instructions that have no path to follow or provide wording for links that do not exist. Pretty frustrating and I lose a couple of days each time this occurs and I am forced back into the Support rabbit hole. If you have another similar online app to suggest, I'm all ears.

**What problems is Jotform solving and how is that benefiting you?**

Creating more than it resolves at this moment.

**Official Response from Elton Regs:**

> Hi,
Thanks for sharing your experience with us. We’d be happy to help with resolving your issue. Can you share your existing support ticket link? This will allow us to review your account details and previous communications so we can address your issue as efficiently as possible.
Regarding account limits, our system automatically sends an email notification when you’re approaching your account limits. This advance notice provides time for users to take action if needed. Additionally, even if you reach the limit, rest assured that your account and forms will remain fully accessible and intact.
As soon as we hear back from you, we can move forward with a solution.

  ### 15. Seems good at first, but the free version is pretty much useless

**Rating:** 1.0/5.0 stars

**Reviewed by:** Susie B. | Vocalist, Violinist and Multi-instrumentalist, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 19, 2024

**What do you like best about Jotform?**

That the templates were so easy to navigate and that there were plenty of options so I could find exactly what I was looking for.

**What do you dislike about Jotform?**

There are a lot of limitations to the free version that only became clear to me after having sent out my petition. This led to me feeling pressured into paying $35 for a once off petition for 30 signatures. I am extremely frustrated as I am now looking at setting up my petition on another platform and will have to send it out again, which will be confusing and will damage the strength of my campaign. The most frustrating limitation is that there are only 10 signatures allowed each month, after which they disable the document. In my opinion this renders it pointless to offer a "free" version if it doesn't actually function in any workable way.

**What problems is Jotform solving and how is that benefiting you?**

It unfortunately isn't solving any problems, but rather has created more problems for me.

**Official Response from Elton Regs:**

> Hi Susie,
Thanks for your positive feedback. We're thrilled to hear that our platform has made it easier for you to collect signatures and that our templates meet your needs.  On the Starter plan, you can send 10 email invitations daily. We suggest upgrading your account to increase the limit. Please check out our guide at https://www.jotform.com/help/331-how-to-upgrade-my-account/ on how to upgrade your account. 
Another option that we recommend is to set your form to Public and share the form URL with your users using your personal email. Our related guides can be checked at https://www.jotform.com/help/1205-how-to-change-the-access-settings-of-a-form/ and https://www.jotform.com/help/401-where-to-find-my-form-url/.
If you have any questions or need help, please let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

  ### 16. Jotform makes auditing very easy

**Rating:** 0.5/5.0 stars

**Reviewed by:** Carla R. | Client services Team Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 12, 2024

**What do you like best about Jotform?**

I appreciate the user-friendly interface, which makes it easy to create forms. The wide range of templates and integrations with other platforms also enhance its functionality and versatility.

**What do you dislike about Jotform?**

I wish it was easier to personalize the forms. Some advanced customization options can be a bit challenging to navigate, and the form builder occasionally loads slowly. Additionally, the pricing for higher-tier plans can be a bit steep for smaller businesses.

**What problems is Jotform solving and how is that benefiting you?**

How I qualify my associates and let them know clearly what they should fix.

**Official Response from Elton Regs:**

> Hi Carla,
Thanks for your feedback. We're glad to hear that you appreciate our user-friendly interface and the wide range of templates and integrations. If you're looking to customize your form, we suggest using our Form Designer tool. It offers vast customization options, so you can design your form just the way you want it. For more information, please check our guide at https://www.jotform.com/help/300-form-designer-tutorial-lets-create-fantastic-forms/. Additionally, you can get in touch with our customer support team to help you with any difficulties you may encounter.
Regarding your comment about the form builder occasionally loading slowly, we'd appreciate it if you could reach out to us with more details so we can investigate and work on a solution. We understand your feedback on our pricing. We occasionally offer promotional discounts that you can take advantage of. We recommend subscribing to Jotform's newsletter so you can stay updated on our available promotions. Please check our guide on how to subscribe to Jotform's newsletter at https://www.jotform.com/help/how-to-subscribe-or-unsubscribe-to-jotforms-newsletters/.
Feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

  ### 17. Constant issues and support staff is unhelpful

**Rating:** 0.0/5.0 stars

**Reviewed by:** Holly S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 31, 2024

**What do you like best about Jotform?**

I like that I can customize my journey and utilize approvl flows - if they work which is only some of the time.

**What do you dislike about Jotform?**

It's a very expensive product that only works some of the time. As the service has gotten more and more expensive, the features that drew me to purchasing Jotform have become unreliable, and I am losing customers and spending hours trying to troubleshoot with unhelpful support staff.

**What problems is Jotform solving and how is that benefiting you?**

When Jotform works, which is about 40% of the time, it makes it easier to accept and review applications for artisan markets and festivals.

**Official Response from Elton Regs:**

> Hi Holly,
Thanks for taking the time to share your feedback. We understand you're experiencing issues with our features and the support you've received. We would like to address the issues you've experienced and ensure you get the support you need. Please reach out to us again from our Contact Us page at https://www.jotform.com/contact/ and share more details about the specific issues you've experienced so we can get a better understanding of the situation and help you get them resolved.
If you have any other questions, just let us know from our Contact Us page. We'll be happy to help.

  ### 18. Use fillout.com instead

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 14, 2024

**What do you like best about Jotform?**

nothing is helpful about jotform. there are no upsides to using jotform. the product failed to delvier on its core offering, so our experience with Jotform provides nothing to like.

**What do you dislike about Jotform?**

- poor customer service: terse and short responses that rarely understand the problem being inquired about and don't offer comprehensive and imaginative solutions like alternative vendors' customer service teams do
- unreliable core technology that can't even handle something as basic as PDF uploads
- awful form building experience with poor ease of use and difficult implementation: the user interface is outdated and clukny; the feature set is not readily surfaced and intuitive to find and use; our end users found forms built in jotform to be significantly less appealing than those built in fillout.com
- feature set might be rich but offers nothing other providers don't implement better
- integrated with our other tech like airtable but not at a particuarly deep level compared to other products; fillout.com 's integration with airtable feel thoughtful and user-orientated by contrast

**What problems is Jotform solving and how is that benefiting you?**

Jotform was supposed to help us: sign up new users, manage legal compliance with e-sign, and interact with our airtable database. It did not solve problems or benefit us in any of these areas at all. Attempting to use Jotform lead to more problems than we had before as the software did not work as advertised on the one occasion where we needed it most to handle barely 100+ form and e-sign documents. Jotform literally could not accept responses from our users, leading to massive amounts of wasted time for both our management team and our end users. Jotform created a problem of having to repeat the work invested in developing form-based workflows as support was poor and the coor technology unreliable. As such, we moved to fillout.com, implemented the same wokrflows with ease, and then developed even more complicated workflows in fillout.com that we couldn't even begin to imagine doing in Jotform.

**Official Response from Elton Regs:**

> Hi,

We're sorry you're experiencing an issue with our platform. We've replied to your reviews expressed in your other platforms and have also attempted to address them via email. We understand that you encountered difficulties with our Sign Document. Unfortunately, due to the loss of communication during the chat session with you, and the issue not being reported through our Support System, we weren't able to get back to you on this. Upon revisiting the matter, we found that we couldn't replicate the problem anymore. If you ever get the chance to revisit this, we kindly ask that you give it a try and let us know how it goes so we can help you more when necessary.

If you have any other questions, please feel free to contact us through our Contact Us page at https://www.jotform.com/contact/. Our dedicated team is eager to help you further, just as we have successfully resolved your other issue. Thanks for your understanding and patience.

  ### 19. Encryption was never explained to me or they don't have it as an option...

**Rating:** 0.0/5.0 stars

**Reviewed by:** Alex L. | CTO / COO, Hospital & Health Care, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 20, 2024

**What do you like best about Jotform?**

They have a clean interface, if that's positive.

**What do you dislike about Jotform?**

I was going to pay Jotform for their form generation service, yet I was treated like I was committing a crime in asking to use a password field. They could have explained encryption to me or the like. None of this was done. Instead of using their services, I went with https://www.cognitoforms.com, who is now getting my money and they are not. Additionally, I am telling all of my web clients to quit using their services. I brought over three clients and told them to switch to either Google Forms or Cognito.

**What problems is Jotform solving and how is that benefiting you?**

Form generation for an application.

**Official Response from Elton Regs:**

> Hi Alex,
Thanks for your feedback and we're sorry to hear about your experience. Our platform does offer the Form Encryption feature. You can find more detailed information about this feature in our guide at https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them/.
Additionally, upon reviewing your support ticket, we found out that your account was suspended due to your form asking for login credentials. Our team has reactivated your account. Unfortunately, we couldn't allow you to add fields on your form for the collection of login credentials, as it is against our policy. You can find our Terms of Use at https://www.jotform.com/terms/. 
We appreciate your understanding in this matter. If you have any questions, please don't hesitate to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're always here to assist you.

  ### 20. Bait and Switch

**Rating:** 0.0/5.0 stars

**Reviewed by:** T M. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 11, 2024

**What do you like best about Jotform?**

It's not too difficult to map fields to your PDF. Should be automated better, but it's not. Using jotform is initially very time consuming.

**What do you dislike about Jotform?**

Bait and Switch tactics that force you to change plans to much more expensive HIPAA forms.

**What problems is Jotform solving and how is that benefiting you?**

Jotform isn't solving any of my problems anymore. I dropped them after they jacked up the price and breached the contract after I had already paid for an entire year. Horrible customer service.

**Official Response from Elton Regs:**

> Hi T M,
Thanks for your feedback. We want to assure you that we take your concerns seriously and are committed to providing you with the best possible support. We would appreciate it if you could share more details and allow us to review your case to assist you further. This will enable us to better understand your situation and find the best possible solution.
Please reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

  ### 21. Will lock your info without granting you access

**Rating:** 0.0/5.0 stars

**Reviewed by:** Peter M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 19, 2023

**What do you like best about Jotform?**

Form flows are good. Very simple to use when the system works. Had plans to build our tech system using Jotforms as the primary solution for onboarding our client's data.

**What do you dislike about Jotform?**

I am attempting to use their system for basic client forms and onboarding. We are an accounting firm that has a need for a jotform-like solution. I shared my login with a support team to download a form and have since been locked out of the system. Try contacting support, no response; I reached out to sales to see if I could pay for a more convenient solution, but their business case from free to enterprise requires a $500+ jump in price. Avoid at all costs you may get locked out and never see your client data again...

**What problems is Jotform solving and how is that benefiting you?**

Currently, Jotforms are not resolving my problems because I cannot access my current necessary data for our clients through the Jotform portal which I am currently locked out of.

**Official Response from Elton Regs:**

> Hi Peter,
Thanks for your feedback. We're sorry you're having trouble accessing our platform. I'd like to clarify that at Jotform, we will never ask for your login credentials. To better help you with this and to better understand what's going on, please reach out to us through our Support Contact Form at https://www.jotform.com/contact/. As soon as we hear back from you, we can move forward with a solution.

  ### 22. The tool is great but....

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 23, 2023

**What do you like best about Jotform?**

Jotform's user-friendliness is widely recognized and appreciated by its clientele. Its platform, designed with a highly intuitive interface, facilitates easy form creation and customization, without the need for specialized coding or technical knowledge. Its drag-and-drop feature is particularly praised, as it allows users to conveniently design and tailor the aesthetics of their forms, including the placement of form fields.

Another notable aspect of Jotform is its vast selection of pre-designed form templates. These templates simplify the process of starting form design for users, removing the need to build from the ground up. It also provides a broad spectrum of form fields and personalization choices, enabling the crafting of forms specifically suited to individual requirements.

Beyond its simplicity, Jotform also excels in its comprehensive feature offerings. The platform is equipped with a range of advanced form-building capabilities, such as conditional logic, form computations, and payment processing options. These powerful features render Jotform an optimal selection for businesses and institutions in need of multifaceted forms capable of managing diverse tasks and transactions.

**What do you dislike about Jotform?**

Unfortunately, one area where Jotform falls short is their account management. Exercising caution when dealing with this team is imperative. They have a stringent adherence to renewal dates and if, for any reason, you miss their notification – perhaps due to it being sent to an inactive email address – they won't hesitate to shut down your account.

The repercussions on your business, regardless of its size or the level of disruption caused, seem to be of little concern to them as they will proceed with account deactivation. While larger Software as a Service (SaaS) providers might show understanding and provide an extension under such circumstances, it appears that Jotform lacks this level of customer empathy.

The impression given is that Jotform's primary focus is not on customer satisfaction but rather on the financial aspect of the transactions. This lack of customer-centricity leaves a lot to be desired from their services.

**What problems is Jotform solving and how is that benefiting you?**

Jotform tackles the issue of streamlining data collection and form creation for various purposes, which can be quite beneficial to me.

Firstly, it simplifies the task of creating online forms, surveys, or questionnaires. Given its intuitive interface and a drag-and-drop form builder, I can easily create custom forms without any need for coding or technical expertise. This saves me a significant amount of time and resources.

Secondly, it offers a wide array of templates and customization options, enabling me to create forms that precisely fit my needs, whether they are for event registrations, customer feedback, or data collection for research purposes.

Thirdly, the advanced features Jotform provides, such as conditional logic, form calculations, and payment integrations, allow me to create complex forms that can handle multiple tasks and transactions. This aids in making my operations more efficient.

Finally, its data management capabilities ensure that all the data collected is organized and easily accessible, facilitating analysis and decision-making processes.

Therefore, Jotform essentially simplifies my data collection and form creation processes, making them more efficient, and allowing me to focus more on my primary tasks.

**Official Response from Elton Regs:**

> Hi, your feedback is appreciated, as this will improve our product. Jotform is a recurring subscription service. Once you upgrade your plan, it will automatically renew. The system will also try to initiate the renewal multiple times before downgrading the account back to free. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

  ### 23. …

**Rating:** 0.0/5.0 stars

**Reviewed by:** Autumn D. | Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 22, 2023

**What do you like best about Jotform?**

I love how easy it is to use and how affordable it is.

**What do you dislike about Jotform?**

Nothing! I think its a great platform, and I really enjoy using it.

**What problems is Jotform solving and how is that benefiting you?**

We are a small 501(c)3 and this platform has been so useful in streamlining some of our processes. It's affordable, well-designed, and user-friendly. I would recommend it to anyone over docusign.

**Official Response from Elton Regs:**

> Hello Autumn, Thank you for the 5-star rating. We are glad you love our platform. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

  ### 24. Moderately helpful

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 12, 2023

**What do you like best about Jotform?**

Flexibility of forms and form segmentation

**What do you dislike about Jotform?**

Some templates are difficult to use well -

**What problems is Jotform solving and how is that benefiting you?**

We use the free form builder to do client intakes. As an organization with a small budget, this is invaluable.

**Official Response from Elton Regs:**

> Thank you for your feedback about our platform. You can still use all features available in the free plan with limits. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We’ll be happy to help.

  ### 25. Changed from 10 to 0 after working with it for a week.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Bradly F. | Driven, self-motivated Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2022

**What do you like best about Jotform?**

**Update**
My opinion about their response time has not changed but, the quality is not good.  I get the impression that their tech support people are paid "just to respond" rather than provide quality support.  A few of them are great!  But, many responses are dead on arrival.  Their favorite phrase is:  "...we have a workaround".   The last response that I had was clearly not even read by the tech support person who responded.  My question was about a Zap that was not pushing address info to FreshBooks.  He recommended that I create a Zap...really???

**Original Response**
Quick response time.  JotForms web forum is the best that I've ever used.  Post a question and get a useful response within a few hours.  Often faster.

**What do you dislike about Jotform?**

**Update**
I'm not a coding pro but I do have a background in software development and one of the first things that I learned was "clean code".  A workaround does not create clean code.  It adds garbage that will break at some random point down the line when you least expect it.  Then, you'll be up all night trying to get your website back up and running...probably while you're in the middle of vacation. 

My analogy for how JotForm seems to operate:  It's like asking a person to dig a hole with a rake because the shovel doesn't have a handle.  So many of their tools lack the "handle" so they ask you to do other things that typically end up limiting something else down the line.  It's very frustrating when nearly every "workaround" leads to additional problems when all they need to do is design their elements to do the job correctly and completely.  They've designed a shovel with no handle!

Looking back, after a week of very long hours on a date with JotForm, I'm a little embarrassed about my original response...I think I was infatuated with their outside appearance.  Looks great on the surface but the personality is....pretty ugly. 

**Original Response**
JofForm has its limitations just like any other software but the users and Tech support staff on their web forum are always quick to respond and help make most things possible.  When they can't give you the solution that you're looking for, they often offer alternate solutions and submit a request to have your feature added.

**Recommendations to others considering Jotform:**

Don't waste your time or money.  Maybe someday they'll have this thing working and it will be great but, until they make the investment to fix all of the "quirks" you'll end up pulling out all of your hair.

**What problems is Jotform solving and how is that benefiting you?**

I'm not a tech person.  I'm an independent construction contractor that likes to use technology to set my business apart.  One of the ways that I do this is by offering technology to my customers to streamline our interactions.  I use a JotForm web form to collect valuable information when a customer first calls my reception or visits my website.  This information allows me to quickly and efficiently make the initial meeting with my customers the first and often the only step before providing a detailed estimate.   A quick response is so valuable these days!  It's rare!  Thanks to JotForm, I can also respond quickly to my customers.

**Official Response from Jim:**

> Hello Bradly, 
Thank you for updating your feedback and we deeply apologize for our misunderstanding of some of your queries, which has caused you further trouble. This is not the quality of customer service we strive to deliver. If you don't mind, could you please let us know your unsolved tickets so that we may further investigate and help you? Let me also explain why we always offer workarounds. As a support team, we believe that "not possible" is not an answer, so we always recommend a workaround if one exists. However, we understand that some users prefer real solutions over workarounds, so we also escalate their request to our developers as a feature request, and the user will be notified when the feature request is rolled out.
We will be looking forward to your reply. Please feel free to reach out again in our Support System via our Support Contact Form at https://www.jotform.com/contact/ whenever you have questions, we would be happy to help.

  ### 26. Embarrassingly bad enterprise support

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 13, 2022

**What do you like best about Jotform?**

Ease of use to build the forms. UI seems intuitive. We are able to get forms built relatively quickly.

**What do you dislike about Jotform?**

Horrible support for enterpise. Buggy product. I would say that as a company that has an enterprise product, they don't particularly care about their customers. They have caused significant work to our team because a key feature of their product does not work and 25 days later we are still stuck with no resolution. It's one of the most frustrating things as a user where a feature works for a year and then stops working and now you are left holding the bag. We have tried escalating this to their "enterprise support team" but their response is that they will look into it. This is the kind of response that's run by companies who only care to get their contract signed but do not care about the customer experience. If you are using Jotform for a small business then I don't think this should be an issue. However, if you are looking to purchase the "Enterprise" add-on, please run for the hills. You will regret it. Things will work for a bit but the issue is that once you need scale the system breaks down. Forms are mission-critical in certain instances and I don't think Jotform particularly understands that's the case. Yes, we will get a response to this review saying that they care about their customer feedback but I can attest that it's just marketing speak. We have tried escalating this to their VP of Enterprise, and their CS team and none of them have taken any action. Not even a phone call to apologize. 

So in summary, base product for small business, no issue. Enterprise product, do not buy. You will be left in a situation where we are. And now we have to spend hundreds of hours migrating to another platform so that we don't have to deal with this company again.

**Recommendations to others considering Jotform:**

My honest recommendation is that if you are looking for an enterprise level product, Jotform is not for you. For basic needs this should not be a problem. But there are much better systems out there that can support an enterprise grade forms solution.

**What problems is Jotform solving and how is that benefiting you?**

Digitizing of forms that can be very time consuming when done on paper. Online forms can be big time savers when done correctly and allows people to be more efficient.

**Official Response from Jim:**

> Hello there!

We sincerely apologize for the unpleasant experience you had with our Enterprise product and for sharing your feedback. Unfortunately, only our Enterprise Team has access to your case, so I can’t provide you with an update here, but I understand how stressful this is considering the time it takes without getting a solution. If you'd like me to ping our Enterprise Team again, please use our support contact page at https://www.jotform.com/contact/ with more information on your issue, and we'll gladly relay it to our Enterprise Team. I also highly recommend that you continue to contact them for updates on your case. I'm sure they will continue to assist you. Perhaps the team just needs some more time to come up with a solution for your requirements. As far as I can see, all serious bugs and issues are always promptly fixed by the Enterprise Team. If you also don't mind sharing with us what key feature isn't working based on your requirements via our support contact page, it would help us understand your issue and provide you with a workaround if there's anything possible.

Thanks for your patience and understanding. We really appreciate it.

  ### 27. Would never recommend Jotform Enterprise

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 06, 2022

**What do you like best about Jotform?**

The forms are ok.  Stick with whatever you can for free.  Enterprise is NOT worth the money

**What do you dislike about Jotform?**

I absolutely hate trying to communicate with Enterprise Support.  I have been trying for weeks to ask a fairly simple support question and I cannot get one single response.
I tried the regular support forum and because I am on an Enterprise account I HAVE to use Enterprise support. One would think this would be a great way to get quick responses, or ANY response at all for that matter, but NOPE.  Over 3 weeks I have spoken to the regular online support who keep trying to get the Etnerprise Support to respond to my emails and it's just crickets. 
Even our account manager has not responded.

If you can get away with free use- do that!  The support there seems to be outstanding and I wish I could just use them but since we are a paid account we have a different support team.

**What problems is Jotform solving and how is that benefiting you?**

Forms and survey submission.

**Official Response from Jim:**

> Hello,
We are sorry to hear about your frustration over the lack of support. We have a dedicated team of customer success managers working with Enterprise customers. For any assistance with your Enterprise server or forms, please reach out to your dedicated support team via email. Please share the support ticket link you have created using our support contact form at https://www.jotform.com/contact so that we may communicate with our enterprise team about your inquiry right away.

  ### 28. Many issues with this platform - avoid it.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Adam M. | Digital Strategist, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2021

**What do you like best about Jotform?**

It has lots of form fields and widgets that allow for a variety of forms. Cloud-based is a plus. The tables feature is good, but frustrating when they disappear when a form is disabled.

**What do you dislike about Jotform?**

Doesn't load at certain times of the day... can take up to 30 minutes to speed up again. Form fields disappear on edit and requires multiple refreshes. We were getting duplicate entries and the solution they gave us was to use our own "thank you" page and not their built-in page... claiming that our users were "not closing their browser tabs properly". I will be working to find an alternative software, JotForm has really let me down this year. Also, they are giving away free Amazon gift cards for reviews on G2 (request sent over email to current users). This is a bit of a joke since yesterday I left some terrible feedback.

**Recommendations to others considering Jotform:**

I do not recommend JotForm.

**What problems is Jotform solving and how is that benefiting you?**

It's a form software, so anything that we can use forms for. We use it for event registration and feedback. We use it as a team to coordinate registration to ensure accurate info.

**Official Response from Jim:**

> Hi Adam,
Thanks for your feedback and we sincerely apologize for the issues you have encountered and the inconvenience it has caused. If you don't mind, could you please contact us at https://www.jotform.com/contact/ with your form URL so we can further investigate the loading and duplicate issues you have encountered? Our systems are fully operational so the form resources should load normally as usual. 
If your form has too many fields, browsers normally take a few more seconds to load the form but it should not take a few minutes.
With regards to duplicates, there are specific mobile browser versions that automatically post submission when thank you page is reloaded without any prompt so we suggest either adding a captcha or using an external thank you link to overcome the problem but this should already be resolved except if the user reloads the thank you page intentionally. There are also many other features you can enable in your form to only allow one entry e.g. one submission per browser session or IP address. Guide: http://www.jotform.com/help/64-What-does-Unique-Submission-Mean?

If we can be of further assistance, feel free to contact us so we can help.

Regards!



  ### 29. Buyer beware: JotForm support is a deal breaker

**Rating:** 1.0/5.0 stars

**Reviewed by:** William S. | Co-Owner and Counselor, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 30, 2021

**What do you like best about Jotform?**

The interface and JotForm is nice as is the process for mapping to an external API.

**What do you dislike about Jotform?**

We have had repeated errors with JotForms API not transmitting mapped data fields that it's correctly mapped to, which has caused us significant issues as it's random. We reset the integration multiple times, and the problems continued. Most frustrating is the terrible support from JotForm. It's not infrequently that we will have an issue, a few days go by and then a response comes, we respond, and a week or more goes by. Support is a critical feature, and this has been an annoying process with them.

**What problems is Jotform solving and how is that benefiting you?**

They have a very intuitive form interface, and it supports HIPAA and conditional logic, which is helpful for customers. The drawbacks of support outweigh the benefits and thus we are moving to Gravity Form.

**Official Response from Jim:**

> Hi William,

Thanks for your honest feedback and we sincerely apologize for the troubles caused by our API. So far, we have not had encountered an issue with our API and its uptime is at 99% which you can review here https://status.jotform.com/. There may be a partial outage but it usually lasts in a very short period of time and should not affect operations. If you are referring to a problem with integrations, please contact us via our support contact form here https://www.jotform.com/contact/ so we can further investigate.
We completely understand your frustration and again we also apologize for the unpleasant experience from our support team. Our support team works from different parts of the globe to provide 24/7 support. If your issue requires backend attention, we always escalate them and wait for our developers to update your ticket. If your existing tickets are still unresolved, please feel free to send your follow-up questions so we can ask our developers for any progress on your ticket.

Thank you and we look forward to hearing from you again.

  ### 30. Not Satisfied with the service -

**Rating:** 1.0/5.0 stars

**Reviewed by:** Joseph M. | ceo

**Reviewed Date:** November 08, 2021

**What do you like best about Jotform?**

the forms - but dislike No custumer Help available

**What do you dislike about Jotform?**

No Customer support
No way for someone to help us with immediate simple issues

**What problems is Jotform solving and how is that benefiting you?**

You asking me to repeat the answers
Hi Joseph! Answer a few questions to help the Jotform community.

**Official Response from Jim:**

> We are sorry to hear that Joseph. I'd like to clarify that we provide 24/7 support in our Support System. Please contact us via our Support Contact form here https://www.jotform.com/contact/ so we can help. Our turnaround time is usually less than an hour but this may vary depending on the number of questions we get daily but we are sure that your ticket will be handled on the same day. We'll look forward to your reply.
Thanks!

  ### 31. Good for casual usage, not reliability

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 08, 2021

**What do you like best about Jotform?**

JotForm offers an easy way to build forms.

**What do you dislike about Jotform?**

Support is terrible & widgets break often.

**What problems is Jotform solving and how is that benefiting you?**

I am creating a restaurant ordering system using the appointment widget & product list widget. In theory, this should work, but I have had countless bugs that support have never really fixed.

**Official Response from Jim:**

> We are truly sorry to hear about your unpleasant experience using JotForm and for the lack of communication and solution from our Support Team. Please allow us to further investigate your issue by contacting us at https://www.jotform.com/contact/ so we can work with you and help you get your issue fixed.

We'll be looking forward to your reply. Thank you!

  ### 32. No longer impressed with Jotform

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2019

**What do you like best about Jotform?**

I have been pleased with the updates to jotform up to now.  The program has been responsive and has great features.  

**What do you dislike about Jotform?**

Today I was sent an email saying I needed to update my credit card.  I was give 3 or 4 hours before my account was downgraded and now I cannot update my credit card without upgrading to an entirely new and more expensive account.  (They said my former account --which was renewed past Dec of 2019) was grandfathered and they will no longer offer that to me.  This is a process that completely lacked integrity and feels like a sneaky way to force people to give up a long term account.  This is not the way to reward loyalty!  

**What problems is Jotform solving and how is that benefiting you?**

We have been using it for forms to manage reporting from our sales people....now with the limitations and costs of the new account they want us to upgrade to, we will need to be looking for a different product.  VERY DISAPPOINTED.  

  ### 33. Watch out for your account to be suspended for no reason

**Rating:** 0.0/5.0 stars

**Reviewed by:** Glenn F. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 10, 2018

**What do you like best about Jotform?**

What I like best is Jotform forced me to look for alternatives and there seems to be several out there. I settled on Zoho as I am using some of their other great products. I'm glad I did because their editor is much easier to use as the Jotform one is very buggy.

**What do you dislike about Jotform?**

After using Jotform for years, I noticed that our account was suspended. No notice whatsoever and no explanation. With no notice, you find out the hard way when you actually need it. I tried to email support 3 times and each time you click "submit" it says "please wait..." indefinitely. I tried multiple browsers and machines so you can't even reach support to find out why your account is suspend. A website error you would expect from your local flower shop, not a global company.

A day later, the support message gets through. No notice on twitter or on the website that there was technical difficulties. A day later and still no email reply from JotForm. Again, not what you would expect from a global company.

Do what I did and google "jotform account suspended" and prepare to be shocked. There have been school teachers, students, business, freelancers, travel agencies, and others that have had their accounts suspended because we are flagged for phishing! According to their TOS, when you collect personally identifiable information that is phishing. Collecting a name could be considered phishing. Just like many of these others, many accounts were never reactivated even after these businesses and people explained how their forms were for legitimate causes!

**Recommendations to others considering Jotform:**

Don't take the risk. There are many other superior form builders out there... both paid and free.

**What problems is Jotform solving and how is that benefiting you?**

The exact opposite. Business comes to a halt because you are surprised into finding out your account is suspended!

  ### 34. Poor poor service

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 28, 2018

**What do you like best about Jotform?**

Easy to build, usable forms that look good

**What do you dislike about Jotform?**

Cancelled a reputable businesses paid for subscription, and deleted forms, without warning or explanation, what did we pay for? No Ts & Cs broken, can't use a company that acts this way. 

**Recommendations to others considering Jotform:**

Don't use if you rely on forms, they can and will delete paid for subscriptions without warning or explanation 

**What problems is Jotform solving and how is that benefiting you?**

none


## Jotform Discussions
  - [What is Jotform used for?](https://www.g2.com/discussions/jotform-what-is-jotform-used-for) - 4 comments, 2 upvotes
  - [Is it possible to make surveys for Social Media using Jotform?](https://www.g2.com/discussions/is-it-possible-to-make-surveys-for-social-media-using-jotform) - 3 comments, 2 upvotes
  - [What is the best thing about Jotform?](https://www.g2.com/discussions/what-is-the-best-thing-about-jotform) - 1 comment, 1 upvote
  - [What innovative uses of Jotform are seen in data collection and management across various sectors?](https://www.g2.com/discussions/what-innovative-uses-of-jotform-are-seen-in-data-collection-and-management-across-various-sectors) - 1 comment, 1 upvote
  - [Is JotForm safe?](https://www.g2.com/discussions/is-jotform-safe) - 7 comments, 1 upvote

- [View Jotform pricing details and edition comparison](https://www.g2.com/products/jotform/reviews?filters%5Bnps_score%5D%5B%5D=1&section=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A32%3A57+-0500&secure%5Bsession_id%5D=f9dfcefb-63e0-484e-8c30-d5933277403b&secure%5Btoken%5D=e6238360be383e36263bec6418cab0594fa222e4c9e3de4af17cfc9a1cf57d2e&format=llm_user)
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## Jotform Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Registration**
- Event creation
- User registration process
- Payment processing
- Mobile check-in
- On-site tickets and registration
- Online Registration
- Visitor Registration
- Visitor Registration
- Multi-Event
- Group Registration
- Online Registration
- Event Registration
- Class Registration
- Online Ticketing
- Season Tickets
- Electronic Payments

**Lead Generation**
- Lead Builder
- CRM Integration
- Marketing Automation Integration
- Social Media Integration
- Data Import & Export Tools

**Lead Monitoring**
- Features
- Performance
- Identification
- Lead Capture

**Survey Management**
- Survey Builder
- Customizable Questions
- Templates
- Survey Distribution
- Mobile Survey
- Site Intercept Survey
- Pulse Surveys

**Notifications**
- Confirmations & Reminders
- Appointment Follow-Up
- Scheduling Notifications
- Recurring Appointments
- Automated Scheduling
- Group Scheduling

**Customization**
- Custom Fields
- Conditional Logic
- Multi-page Forms
- Design
- Forms Creation & Design

**Performance reviews**
- customizable forms
- 360 reviews

**Generative AI**
- AI Text Summarization
- AI Image-to-Text
- Generative AI

**Generative AI**
- AI Text Generation
- Generative AI
- SMS Reminders

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Agentic AI - Lead Capture**
- Cross-system Integration
- Proactive Assistance

**Agentic AI - Salesforce AppExchange Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Applicant Tracking Systems (ATS)**
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**Additional Functionality**
- Onboarding
- Individual Development Plans
- Career Development
- Approval Process Control
- Customizable Branding
- AI Copilot
- Reminders
- Customizable Templates
- Employee Profiles
- Employee Engagement
- Learning & Development
- API

**Marketing and Communications**
- Event website creation
- Email automation
- Email customization
- Contact list management
- Social media promotion
- Lead generation and retrieval
- Guest List Management
- Artist Management
- Contract/License Management
- Booking Management
- Website Management
- Attendee Management
- Registration Management
- Communication Management
- Promotions Management
- Event Management
- Wait List Management
- Marketing Automation
- Badge Management
- Support Ticket Management
- Survey/Poll Management
- Discount Management
- Refund Management
- Forms Management
- Calendar Management
- Venue Management
- Customer Data Management
- Attendance Management
- Help Desk Management
- Employee Management

**Sourcing**
- Candidate Search
- Career Page Configuration
- Candidate Sourcing
- Job Posting
- Candidate Sourcing Metrics
- Boolean Search
- Resume Search

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**Platform Basics**
- Performance Benchmarking
- Reporting & Dashboards
- Interoperability

**Data Capture**
- Mobile
- Websites
- Social Media
- Data

**Survey Customization**
- Question Branching
- Branding
- Multimedia Support
- Multilingual Surveys

**Settings**
- Time Zone Detection
- Availability Settings
- Blocked Time Settings

**Additional Functionality**
- Embedded Forms
- Offline Capability
- Notifications
- Payments
- Mobile Forms
- Customizable Forms
- Real-Time Notifications
- Alerts/Notifications

**Feedback**
- requesting feedback
- continuous feedback
- Anonymous Feedback

**Agentic AI - Event Registration & Ticketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Third-Party Integrations
- Social Media Integration

**Additional Functionality**
- Barcode/Ticket Scanning
- Activity Dashboard
- Alerts/Notifications
- Event Scheduling
- Customizable Forms
- Mobile Access
- Drag & Drop
- Reporting & Statistics
- API
- Surveys & Feedback
- Event Ticketing
- Customizable Templates
- Confirmations/Reminders
- AI Copilot
- Customizable Reports
- Customizable Branding
- Real-Time Updates
- Event Calendar
- Floor Plans & Maps
- Commenting/Notes
- Event Tracking
- Email Marketing
- Gamification
- Reporting/Analytics
- Lead Capture
- Badge Printing
- Self Check-In/Check-Out
- Data Import/Export
- Seating Map
- Offline Access
- Real-Time Data
- Multi-Language
- Real-Time Notifications
- Guest List Search
- Attendee Profiles
- Email Reminders
- QR Codes
- Attendee Segmentation
- Engagement Tracking
- Customizable Fields
- Data Synchronization
- Attendance Tracking
- Data Security
- CRM
- Self Service Portal
- Print-at-Home
- Reserved Seating
- Mobile Ticketing
- Sales Reports
- Point of Sale (POS)
- Ticket Brokering
- GDPR Compliance
- Billing & Invoicing
- Multi-Currency
- Cross Selling Functionality
- Kiosk Ticketing
- Dynamic Pricing
- Ticket Reservations

**Additional Functionality**
- Search/Filter
- AI Copilot
- Commenting/Notes
- Content Publishing Options
- Reporting & Statistics
- Content Library
- Document Classification
- Drag & Drop
- Customizable Branding
- SSL Security
- API
- Document Management
- Document Storage
- Collaboration Tools
- Data Capture and Transfer
- Autofill
- Multi-Channel Distribution
- Convert to PDF
- Customizable Templates
- Media Library
- Generative AI
- Full Text Search
- Surveys & Feedback
- Data Import/Export
- Forms Management
- Electronic Signature
- Third-Party Integrations
- Reporting/Analytics
- Workflow Management
- Template Management
- Mobile Access

**Candidate Management - Applicant Tracking System**
- Candidate Evaluations
- Applicant Data Management
- Hiring Processes Tracking
- Automated Resume Parsing
- Scheduling
- Candidate-Facing Statuses
- Workflow Building
- Application Management
- Candidate Management
- Task Management
- Pipeline Management
- Calendar Management
- Workflow Management
- Communication Management
- Compliance Tracking
- Approval Workflow
- Application Management
- Job Management

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales
- Alerts/Notifications
- Real-Time Notifications
- Customizable Fields
- Multi-Location
- Payment Collection in the Field

**Platform Content**
- Employee Pulse Surveys
- Survey Customization
- Goal and Challenge Creation
- Science-based templates
- Customizable Templates

**Analytics**
- Export/Import
- Reporting

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions
- Collaboration Tools
- Presentation Tools
- Data Analysis Tools
- Real-Time Data
- Visual Analytics

**Personalization**
- Branding
- Links

**Data**
- Dashboard and Reporting
- Historical Analysis
- Activity Dashboard

**Additional Functionality**
- Customizable Templates
- Question Library
- Self Service Portal
- Assessment Management
- Skills Assessment
- Employee Database
- Employee Portal
- Generative AI
- Email Reminders
- Rater Selection
- Appraisal History
- Survey/Poll Management
- Customizable Branding
- Employee Profiles
- Performance Management
- Customizable Questions
- Reminders
- Reporting/Analytics
- Progress Tracking
- AI Copilot
- Dashboard
- Third-Party Integrations
- Self Assessment
- Pulse Surveys
- Feedback Management
- Real-Time Data
- Goal Setting/Tracking
- Data Import/Export
- API
- Performance Review Management
- Benchmarking
- Individual Development Plans

**After the Job**
- Reports
- Analytics
- Billing & Invoicing
- CRM Integrations
- Accounting Integration
- QuickBooks Integration
- Third-Party Integrations
- Customizable Reports

**Platform Additional Functionality**
- Employee Segmenting
- Goal and Challenge Creation
- Peer Recognition
- Social Feedback Portal
- Employee Portal
- Surveys & Feedback
- Peer-to-Peer Recognition

**Customization**
- Web Forms
- Personalization
- Templates
- Integration
- Social Media Integration
- Customizable Forms
- Customizable Templates

**Integrations**
- Multi- Calendar Integration
- Website Integration
- Payment Acceptance
- Video Conferencing
- Communication

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Dynamic Content

**Additional Functionality**
- Real-Time Reporting
- Customizable Branding
- Rewards Program
- Reporting/Analytics
- Learning & Development
- Social Engagement
- Chat/Messaging
- Customizable Questions
- Customizable Reports
- Commenting/Notes
- Engagement Tracking
- Generative AI
- Employee Profiles
- Question Library
- Gamification
- Real-Time Data
- Performance Metrics
- Scoring
- AI Copilot
- Offboarding
- Visual Analytics
- Employee Onboarding
- Alerts/Notifications
- Employee Database

**Additional Functionality**
- Single Sign On
- Phone Polling
- Online Polling
- Support Audio/Images/Video
- Engagement Tracking
- Question Library
- Data Visualization
- Survey/Poll Management
- Generative AI
- Word Clouds
- Alerts/Notifications
- AI Copilot
- Customizable Fields
- Template Management
- Email Management
- Interactive Content
- Q&A Management
- Surveys & Feedback
- Activity Tracking
- Feedback Management
- API
- Data Cleansing
- Email Marketing
- Data Security
- Anonymous Feedback
- URL Customization
- Question Piping
- Offline Response Collection
- Activity Dashboard
- NPS Survey Structure
- Drag & Drop
- Data Import/Export
- Response Validation
- Customer Segmentation
- Response Quotas
- Multi-Language
- Sentiment Analysis
- Email Reminders
- Gamification
- Randomization

**Additional Functionality**
- Lead Segmentation
- Conversion Tracking
- Activity Dashboard
- A/B Testing
- AI Copilot
- Pipeline Management
- Drag & Drop
- Reporting & Statistics
- Multi-Campaign
- Prospecting Tools
- Customizable Fields
- Lead Distribution
- Event Triggered Actions
- Engagement Tracking
- Generative AI
- Chat/Messaging
- CRM
- Email Marketing
- Template Management
- Lead Nurturing
- Customizable Branding
- Contact Management
- Contact Database
- Email Management
- Real-Time Notifications
- Customer Segmentation
- Surveys & Feedback
- Campaign Management
- Activity Tracking
- Alerts/Notifications
- Data Extraction
- Lead Notifications
- Reporting/Analytics
- Dashboard
- Business Card/Badge Scanning
- Lead Generation
- Customer Database
- Autoresponders
- Lead Qualification
- API
- Forms Management
- Visitor Tracking
- Lead Management
- Campaign Analytics
- Search/Filter
- Campaign Planning
- Lead Scoring
- Email Tracking
- Drip Campaigns
- Campaign Segmentation
- Lead Verification/Validation
- Source Tracking
- Calendar Management
- Reminders
- Interaction Tracking
- Opportunity Management
- Sales Reports
- Document Storage
- Sales Trend Analysis
- Monitoring
- For Sales Teams/Organizations
- Sales Forecasting
- Workflow Management
- Task Management

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Activity Dashboard
- Activity Dashboard
- Mobile Access
- Activity Dashboard
- Training Management
- Goal Management
- Feedback Management
- Action Management
- Mobile Access
- Activity Dashboard
- Benefits Dashboard
- Activity Dashboard
- Feedback Management
- Performance Management
- Recruitment Management
- Compliance Management
- Training Management
- Calendar Management
- Employee Management
- Orientation Workflow Management
- Task Management
- HR Management
- Help Desk Management
- Mobile Access
- Payroll Management
- Document Management
- Job Description Management
- Social Media Integration
- Mobile Access
- Activity Dashboard
- Third-Party Integrations
- Assessment Management
- Social Media Integration
- Activity Dashboard
- Mobile Access
- Third-Party Integration
- Initiative Management
- Workflow Management
- Community Management
- Employee Referral Management
- Candidate Management
- Workflow Management
- Communication Management
- Advertising Management
- Application Management
- Email Management
- Job Management
- Discount Management
- Pipeline Management
- File Management
- Job Management
- Data Storage Management
- Compensation Management
- Employee Management
- Job Application Management
- HR Management
- Competency Management
- Performance Management
- Compliance Management
- Job Description Management
- Evaluation Management
- User Management
- Role-Based Permissions
- Third-Party Integrations

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image
- AI Text-to-Speech
- AI Image-to-Text
- Generative AI

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Work Order Management
- Checklists
- Maintenance Scheduling
- Parts Management
- Service History
- Residential Properties
- Vendor Management
- Customizable Forms
- Purchase Order Management
- Mobile Access
- Dispatch Management
- Task Scheduling
- Calendar Management
- Asset Tracking
- Technician Management
- Status Tracking
- API
- Document Management
- Job Management
- Preventive Maintenance
- AI Copilot
- Real-Time Reporting
- Commercial Properties
- Real-Time Data
- Historical Reporting
- Contract/License Management
- Customer Database
- Barcode/Ticket Scanning
- Activity Dashboard
- Facility Scheduling
- Workflow Management
- Inspection Management
- Inventory Management
- Predictive Maintenance
- Routing
- Forms Management
- Chatbot
- Documentation Management
- File Storage
- Electronic Signature
- Self Service Portal
- Service Level Agreement (SLA) Management
- Personalization and Recommendation
- Resource Allocation
- GPS
- Reporting & Statistics
- Drag & Drop
- Quotes/Estimates
- Scheduling
- CRM
- Online Time Clock
- Workforce Management
- Activity Tracking
- Contact Database
- Productivity Analysis
- Prioritization
- Customizable Branding
- Price and Cost Calculations
- Performance Management
- Equipment Tracking
- Data Capture and Transfer
- Time Tracking
- Data Synchronization
- Secure Data Storage
- Location Tracking
- Route Optimization
- Offline Access
- Real-Time Updates
- Collaboration Tools
- Chat/Messaging
- Knowledge Management
- Electronic Payments
- Customer History
- Inventory Control
- Performance Metrics
- Project Management
- Client Portal
- Driver ETA
- Job Tracking
- Automated Scheduling
- Customer Management
- Reminders
- Work Order Creation
- Equipment Maintenance
- Data Import/Export
- Search/Filter
- Recurring Appointments
- Contractor Management
- Access Controls/Permissions
- Workflow Automation

**AI - Applicant Tracking Systems (ATS)**
- Predictive Insights
- AI Job Description
- Chatbot
- Generative AI

**Agentic AI - Online Appointment Scheduling**
- Autonomous Task Execution
- Multi-step Planning
- Natural Language Interaction

**Additional Functionality**
- Self Service Portal
- Data Import/Export
- Question Library
- Customizable Templates
- Reminders
- Recruiting Firms
- Talent Pool
- AI Copilot
- Scoring
- Candidate Profiles
- Job Board
- Internal HR
- Reference Checking
- Careers Page
- Resume Storage
- Customizable Branding
- Collaboration Tools
- Tagging
- Alerts/Notifications
- Matching Engine
- Search/Filter
- Social Recruiting
- Onboarding
- Reporting & Statistics
- For Small Businesses
- Background Screening
- Commenting/Notes
- Billing & Invoicing
- CRM
- Resume Database
- Email Marketing
- Searchable Database
- GDPR Compliance
- Job Requisition

**Additional Functionality**
- Access Controls/Permissions
- Customizable Forms
- Customizable Templates
- Availability Management
- Wait List Management
- Mobile Access
- Client Portal
- Data Import/Export
- Appointment Management
- Email Marketing
- Client Management
- Employee Management
- Client Database
- Online Booking
- Reporting & Statistics
- SMS Messaging
- Credit Card Processing
- API
- Multi-Location
- Email Management
- Customer History
- Calendar Management
- AI Copilot
- Activity Dashboard

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