Jotform Pricing 2026

Brenda D.

Executive Director

Small-Business (50 or fewer emp.)

12/3/2024

"best online form software"

5/5

What do you like best about Jotform?

Not only does Jotform have templates ready at your fingertips, but their software is also easy to use and gives you many options, from approval processes to easy-to-use apps, QR codes, and links. I started using it in a company I was at previously, and I am now using Jotform, which was one tool that I brought with me. I will use it over and over again. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I work for a small nonprofit organization and would love to be able to use the team option, but the prices are out of our range. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

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Hi Brenda,

Thanks for your positive review. We're grateful for your nice comments about our platform.

Jotform Teams is currently available on the Enterprise, and there's no alternative option. You might want to consider the collaboration feature for now, if you're looking to collab with multiple users working on the same form. Check this out: https://www.jotform.com/help/419-understanding-form-collaboration/.

If you have more questions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

10/31/2025

"Flexible Features, But Buggy and Poor Support"

0.5/5

What do you like best about Jotform?

I appreciate that Jotform offers a lot of great functionality even in the free tier, which represents a significant value compared to other survey tools that are more expensive and have limited free versions. The setup process was easy, and I found the platform to be highly customizable. I really like its flexibility, especially in handling inputs with various styles of input tables and matrices, which allows me to tailor the forms to specific needs. Using Jotform has helped me collect comprehensive information efficiently, minimizing the need for back-and-forth communication, thus saving time and reducing frustration in my business. Additionally, I use Jotform in conjunction with Google Sheets, which enhances my workflow and data management capabilities. Unfortunately, all of the things I like are tenered by the fact that many of the features I need to use have experienced bugs recently and support is not well equipped to troubleshoot them and it is very hard to get them to escalate things to developers to review. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I find Jotform to have a lot of problems with bugs that affect critical features like the AI chatbot and email notifications. These bugs prevent me from using the software as intended. The support experience has been frustrating, as they were not effective in troubleshooting issues and wasted time with repetitive steps that were not relevant. The support team did not replicate issues themselves, which could have easily been observed, leading to prolonged problems. Additionally, the requirement for an institution email to qualify for educational discounts seems overly restrictive and led to increased costs. The inability to access higher-level support like Zoom sessions without the enterprise tier is another drawback. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

I use Jotform to collect comprehensive information efficiently, reducing time and frustration. Its flexibility in inputs and great functionality, even in the free tier, enhance my workflows. Unfortunately, those enhancements are compromised by the bugginess of the solution and I have had to eliminate some of the features from my workflows because they simply don't work correctly. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

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Hi,

Thanks for your thoughtful review. It's great to hear our platform helps streamline your workflow and supports your custom form. We've looked into each of your concerns and want to share some helpful insights.

Regarding the AI Chatbot, can you explain the issue a bit more so we'll have a clearer idea of what's happening? Are you trying to improve your AI Chatbot's response accuracy? If so, it would help improve when you expand and structure its knowledge base, testing across scenarios, and iterating based on real user queries. You can follow this guide to learn how to train your AI chatbot effectively: https://www.jotform.com/help/813-how-to-train-your-ai-chatbot/.

Regarding email notifications, we understand how important reliable alerts are. If emails aren't arriving or are inconsistent, this guide can help you check recipient settings, spam filters, and potential bounce issues: https://www.jotform.com/help/364-why-am-i-not-receiving-email-notifications/. You can also explore additional troubleshooting steps here: https://www.jotform.com/help/chapter-12-email-problems/. Or reach out to us from our Contact Us page so we can help you troubleshoot emails.

About the educational discount, our current policy requires an institution-issued email to verify eligibility. You can apply through this page: https://www.jotform.com/education/pricing/. We understand this may feel limiting, but it's part of our verification process to ensure the discount is granted appropriately. We trust that you'd understand.

As for Zoom support, access to live sessions is currently available for Enterprise users. We don't currently offer phone support in the standard plans, but we can answer all questions through our Help Center, which is available 24/7.

If you ever need more help or want to share more details about any issue, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

4.7 out of 5 stars

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