ADP Workforce Now Reviews & Product Details

What I like most about ADP is that it handles payroll without much manual effort. Once employee details are set up, salary processing, tax calculations, and payslips run smoothly. I also use it to track attendence and basic HR records, which keeps everything in one place. As we are startup company it help us a lot and easy to use, the self service portal is helpful because employees can check payslip and tax documents on their own without coming to HR for every request. Review collected by and hosted on G2.com.

Some sections of the interface feel a bit dated and take to navigate. Making changes like corrections or custom reports can involve multiple steps. Support responses are helpful, but sometimes they take longer than expected for non-urgent issues. Review collected by and hosted on G2.com.

I like the customer service ADP provides. They offer many learning modules for their system, and there is always a customer service agent available to help. The chat feature is great; you get to speak with a live agent (not AI) who can guide you through almost any process. I needed help setting up our benefits options, and the agent on the chat feature walked me through the entire set-up process and stayed on the chat until I had complete confidence to move forward. Although the initial setup of ADP Workforce Now was moderately easy, there were some bumps along the way, but the customer service to get it straightened out was top-notch. Review collected by and hosted on G2.com.

I think the recruitment page can be more user-friendly, it takes some time to learn how to navigate it. I was having trouble finding where to re-open a job post after I had closed it. Navigating to that was not very intuitive. Review collected by and hosted on G2.com.

I like that ADP Workforce Now has a lot of modules and features, so you can do a lot of stuff. It's not just based around surveys or reviews. There's a lot that you can do around payroll, expenses, and taxes, especially if you're dealing with global employees. It's pretty much one platform where you can manage everything related to human resources and a lot of other things as well. Review collected by and hosted on G2.com.

I didn't like the UI a lot. It's very heavy and difficult to use. It needs an update. A UI upgrade to make it easier to absorb would be a big improvement. Also, the initial setup wasn't very easy, and it took us some time to understand ADP. Review collected by and hosted on G2.com.

What I really enjoyed about working with ADP over the past four years was how user-friendly the software is. While it doesn’t look exactly like Excel, it is intuitive and easy to navigate. From payroll processing to reporting, everything is straightforward and simple to build.

With over eight years of experience in Human Resources, I’ve found ADP to be exactly what you need to run payroll efficiently. Data pulls are fast, presets are built directly into the system, and reporting is reliable. During my time using ADP, I rarely experienced lag, and when issues did arise, they were typically resolved within 2–4 hours—unlike other systems where fixes can take anywhere from 8 to 72 hours.

When you’re running a business, having a dependable, efficient system with readily available features makes a significant difference, and ADP consistently delivered that reliability. Review collected by and hosted on G2.com.

The only downside I experienced with ADP was that some support agents were outsourced, which at times made communication challenging. Occasionally, it felt difficult to fully convey the complexity of certain issues or to ensure they were clearly understood. That said, I did not encounter many downsides overall, as most issues were straightforward and easy to resolve. Review collected by and hosted on G2.com.

One thing I particularly like about ADP Workforce Now is how it brings multiple HR functions into a single, well-integrated system. The automation around routine tasks such as reporting, employee data updates, and performance tracking helps reduce manual effort and errors. I also find the reporting tools useful because they provide clear insights that support better decision-making without requiring advanced technical knowledge. Review collected by and hosted on G2.com.

One area where ADP Workforce Now could improve is in its recruitment evaluation features. While the platform handles core HR and reporting well, more advanced tools for resume screening or candidate grading within the recruitment workflow would be helpful. Adding deeper customization in this area could make the hiring process more streamlined, especially for teams that manage a high volume of applicants. Review collected by and hosted on G2.com.

I like the user interface that is very straightforward. It's easy to add time for, time and attendance. It's also been helpful to review the hours and make sure that the hours are correct and they make sense. I can easily review the steps. We also really appreciate the way that we're able to track vacation time and know how much hours are left, so that there's no confusion. Review collected by and hosted on G2.com.

I wish the reporting was easier to use. It's pretty complicated unless you are advanced in reports. I'd love to get easier reporting on how many hours people worked throughout the year, average hours, and things like that. So that's been a challenge. Sometimes the notifications are confusing as well. They'll give me an error message in time cards, for example. And I'm not sure what the error is, and I have to just kinda go in there and investigate and figure it out. It's not very user friendly or intuitive to figure out what the errors are. Review collected by and hosted on G2.com.

As a user, I rely on this for payroll calculations, tax filing, W-2 processing, and related tasks. It synchronizes easily with our accounting software, which is very convenient. We use it on a weekly basis for payroll, and whenever we encounter any issues, customer support has been helpful. The ADP team also implemented the system smoothly within our organization. Overall, it has been a good experience. Review collected by and hosted on G2.com.

The report customization options are somewhat limited, so if you require highly tailored reports, you may sometimes need to use Excel to achieve the desired results. Another drawback is the clunky interface, which can make things challenging for new users. Review collected by and hosted on G2.com.

This is a comprehensive all-in-one HR platform that stands out for its robust payroll and tax features. I also appreciate its scalability and flexibility, which make it suitable for a variety of business needs. Review collected by and hosted on G2.com.

The software presents a significant complexity and learning curve, which can make it challenging to get started. The user interface and design are not as intuitive as I would have hoped, and I found that customization options are somewhat limited. Review collected by and hosted on G2.com.

All-in-One HR Platform – Payroll, benefits, HR, and time tracking are integrated in one system.

• Scalability – Works well for mid-sized businesses (50–1,000+ employees) and can grow with the company.

• Payroll Accuracy & Compliance – Automatic tax filing, updates for local/provincial/federal compliance, and strong error-reduction tools.

• Self-Service Portal – Employees can view pay stubs, update personal info, request time off, and access W-2/T4 slips directly.

• Mobile App – Makes it easy for both managers and employees to use features on the go.

• Customizable Reporting – Strong analytics and reporting for payroll, HR, and compliance tracking.

• Integrations – Works with benefits providers, retirement plans, recruiting systems, and other business software. Review collected by and hosted on G2.com.

• Learning Curve – The system can feel complicated, especially for new users or smaller companies without a dedicated HR/payroll team.

• Navigation & Interface – Some find the platform not very intuitive; menus can be confusing or require too many clicks.

• Customization Limits – Reporting and workflows are customizable, but sometimes not as flexible as businesses would like.

• Cost – It’s more expensive than some smaller payroll/HR platforms, which can be tough for startups or small businesses. Review collected by and hosted on G2.com.

The integration available with Marketplace make it easy to use along with Employee Navigator and PointsNorth. Their secure log in options make it impossible for someone to reset someone elses password without contacting our office. I love the ability to manage company News at the click of button from the main screen and it sends out a notification when we update the Mobile news for app users. Review collected by and hosted on G2.com.

The different pages and tabs for updating employee information. It would be nice if everything was available all on one tab or page. Also, it would be great if the employee's could onboard themselves and while this is a feature that is available we have not figured out how to make it work for our process of onboarding. Review collected by and hosted on G2.com.