ADP Workforce Now Reviews & Product Details

As a multi-entity organization operating across state lines, I’ve really valued the updates to ADP Workforce Now’s compliance tracking and tax management features. The system’s proactive alerts and streamlined state registration tools help reduce risk and ensure we stay ahead of regulatory changes. The improvements in audit reporting have also added another layer of confidence in our processes. Review collected by and hosted on G2.com.

As our organization grows and operates across multiple states, having more consistent access to a dedicated account representative who understands our structure would add significant value. While the support team is responsive, continuity in support could improve efficiency and reduce the need to re-explain complex situations. Review collected by and hosted on G2.com.

ADP is a reliable payroll and HR system that many businesses use to manage employee pay, taxes, and timekeeping. One of its biggest strengths is accuracy—payroll processing and tax calculations are dependable, which helps reduce errors and compliance issues. The employee self-service features are also convenient, allowing workers to view pay stubs and tax forms without having to contact HR. Review collected by and hosted on G2.com.

ADP can feel a bit complicated at first, especially for new users, and it may take some time to learn all of its features. It can also be more expensive than some other payroll options. Overall, ADP is a solid choice for companies that want a trustworthy and comprehensive payroll and HR solution, especially as they grow. Review collected by and hosted on G2.com.

When I get an ADP rep that I can understand clearly and they seem to want to make sure all my questions and needs are addressed.

I love the instant preview process & being able to see in real time info on our employees. Review collected by and hosted on G2.com.

On occasion I will get an ADP rep that I have trouble understanding and therefore I'm not 100% sure that they fully understand my question or needs.

The connection between adding states for Workers Comp and the renewal. I will receive emails saying my Work Comp policy is available for download and for all the years I can remember, the download is never there on the portal. I have to call ADP Insurance dept & ask them to resend. Which is what I need to do after this review as my policy is not there to upload for 2019.

Wish there were HSA limits to set to help me stay on track to avoid overfunding someone's HSA account, i.e. like there are for 401k deferrals. Review collected by and hosted on G2.com.

All-in-one coverage: Payroll, HR, benefits, time & attendance, and reporting are integrated, which reduces duplicate data entry and helps keep records consistent.

Payroll reliability & compliance: ADP’s payroll engine is strong, especially for tax calculations, filings, and multi-state compliance—this is a big confidence booster for many organizations.

Scalability: It works well for mid-sized companies that are growing and need more structure without jumping to an enterprise-only system.

Employee self-service: Employees can access pay statements, tax forms, benefits, and personal info easily, which cuts down on HR admin work. Review collected by and hosted on G2.com.

Usability & Interface

Clunky or outdated UI — Some users feel the interface isn’t as intuitive or modern as newer HR platforms.

Hard to navigate — Complex menus can make simple tasks feel buried or take extra clicks.

❌ Complexity & Customization

Limited customization — Making the system behave exactly how your org wants can require workarounds or extra setup.

Configuration challenges — Setting up advanced workflows or rules isn’t always straightforward without support.

❌ Reporting

Reporting quirks — While there’s robust reporting, building custom reports can be cumbersome compared with more modern analytics tools.

❌ Performance Issues

Slow load times — Especially for large data sets or reports, performance can lag.

Occasional bugs — Like many large systems, users sometimes encounter glitches that need support intervention. Review collected by and hosted on G2.com.

It’s a solid, general-purpose ERP and HR all-in-one platform. It’s especially strong in payroll processing, which aligns with the company’s origins. Overall, it’s user-friendly and scalable, adapting well to different companies’ day-to-day functions and needs. Review collected by and hosted on G2.com.

Slow customer support and system navigation are the top two things I would rank as not good about ADP. Support overall isn’t great, but support for state tax matters is especially painful and overly complex. On the administration side, navigating the system is even more frustrating and makes routine tasks harder than they should be. Review collected by and hosted on G2.com.

It provides a good platform (including a mobile app) for employers to manage their employees and for employees to manage their pay and time off needs. Review collected by and hosted on G2.com.

ADP seems to have multiple platforms beyond just Wokforce Now and I find it confusing to know which platform to use for which purpose. I have one login as the administrator of my company, a different login as an employee of my company, and another login for another company I work for that uses ADP - I never quite know which login to use for which platform, making it cumbersome to navigate the system. Review collected by and hosted on G2.com.

I like the customer service ADP provides. They offer many learning modules for their system, and there is always a customer service agent available to help. The chat feature is great; you get to speak with a live agent (not AI) who can guide you through almost any process. I needed help setting up our benefits options, and the agent on the chat feature walked me through the entire set-up process and stayed on the chat until I had complete confidence to move forward. Although the initial setup of ADP Workforce Now was moderately easy, there were some bumps along the way, but the customer service to get it straightened out was top-notch. Review collected by and hosted on G2.com.

I think the recruitment page can be more user-friendly, it takes some time to learn how to navigate it. I was having trouble finding where to re-open a job post after I had closed it. Navigating to that was not very intuitive. Review collected by and hosted on G2.com.

ADP Workforce Now is a cloud-based HR platform aimed at mid-sized to large companies. It brings payroll, time tracking, HR administration, and talent management together in one system. Its key strengths are its broad feature set, automation of HR processes, and dependable payroll management. That said, users commonly point to a fairly complex setup and higher costs than some alternative solutions. Review collected by and hosted on G2.com.

Nothing. for nowOverall, ADP Workforce Now is a powerful and robust solution for companies seeking an all-in-one HR system, but it may require significant time, training, and investment to fully leverage its capabilities. Review collected by and hosted on G2.com.

I really like ADP Workforce Now for its ease of access and being a great all-in-one platform. The accessibility of assistance, particularly the chat feature, is great because you can quickly connect with a live representative and have your questions answered. If needed, ADP doesn't hesitate to escalate to a phone call where you can share your screen and get help with any corrections. I really enjoy the reporting; navigating and pulling necessary reports is extremely seamless. ADP's willingness to assist with reporting is also a big plus. Also, the setup process was very easy and streamlined, and integrating different products like ADP unemployment compensation and ADP ACA has been seamless. Review collected by and hosted on G2.com.

With the complexities of our onboarding, it just didn't work for us. So we utilize a separate system called HR Cloud, and then from the actual onboarding process, everything else is handled through ADP. Review collected by and hosted on G2.com.

I like ADP Workforce Now because it's easy to chat with someone when needed. It's valuable as it seems like a PEO system, so it simplifies administering benefits and 401(k). I appreciate how it allows us to easily input state details to ensure payroll taxes are withheld and remitted to the correct state and federal agencies. Review collected by and hosted on G2.com.

I think it would be nice to have more clarity on how to pull certain reports and how to input specific payroll details in a better, more simplified manner. And I would also like to see them have more help articles, just kinda like Gusto does, to allow us to easily search and find ways to add admin users or add certain pay codes. I think it's a little clunky. Review collected by and hosted on G2.com.