JustCall Reviews & Product Details

Justcall is one of the best customer support software that we use for our business. This tool enables us in contacting with our clients and send them audios or video messages through laptop, mobiles phones, desktops etc. The software is completely cloud based and can be accessed from multiple remote areas. Review collected by and hosted on G2.com.

One of the major con of justcall is that the call quality often drops while connecting with our clients also the video conferencing can be better because most of the time we face lagging whenever we do international calls through this tool. Is is a customer support software for a business that can be sustainable for long term. Review collected by and hosted on G2.com.

One of the simplest and easiest cloud based customer assistance tool that helps in providing best customer support online. The feature of call recording help us in improving our overall customer support quality of training. Review collected by and hosted on G2.com.

For accessing justcall from remote areas the main challenge is that the area should must have strong internet connection and the second thing is that the application is not that capable if it is compared with the web version of this tool and if they can work on its premium cost then it would have been made it the best support software. Review collected by and hosted on G2.com.

Justcall is a online platform that helps us in connecting through calls and massages online without the availability of original number. This is a platform that works all over the world and it only connects online without any international country code you can connect with your clients whenever you want Review collected by and hosted on G2.com.

One of the main disadvantage of justcall is that it will only work if there is a strong availability of internet connection. As we are trying to connect it right now with a new client but there is Internet lagging issue in our computer system. That's why now we don't have any kind of communication with these client or other old clients also Review collected by and hosted on G2.com.

What I appreciate about this service is that it centralizes all calls and texts in one place, which makes managing customer communication much easier for a cleaning company. Having access to call logs, recordings, and message history is extremely useful when handling bookings, follow-ups, or addressing client concerns. It also brings an added level of professionalism, especially since multiple team members can communicate with clients using a single business number. Review collected by and hosted on G2.com.

What I dislike about Just Call is that the platform can sometimes be unreliable. Calls may drop, fail to connect, or arrive with delays, which is especially frustrating when handling time-sensitive bookings or customer concerns. Notifications can also be delayed, raising the risk of missing important messages. Given the price point, I expect more consistent performance. Although the concept behind the platform is solid, these technical issues can really slow things down during busy workdays. Review collected by and hosted on G2.com.

What I like best about JustCall is its comprehensive suite of features that enhance workflow and clarity. Specifically, the desktop extension and intuitive interface significantly improve ease of use and efficiency. The combination of call recordings, detailed note-taking, and easy-access voicemail provides an excellent system for call review and reducing miscommunication. Review collected by and hosted on G2.com.

There are two specific areas where I believe JustCall could be enhanced to improve efficiency:

In-Call Keypad Input: Currently, there is a lack of ability to use the computer keyboard to input numbers (DTMF tones) while on an active call. This feature is necessary when interacting with automated phone systems (e.g., entering a patient's DOB or navigating a menu), as physically clicking the on-screen buttons is significantly less efficient than typing.

Faxing Integration: The addition of faxing capabilities within the software would consolidate our communication tools, removing the need for a separate solution for sending documentation. Review collected by and hosted on G2.com.

I like the fact that JustCall connects to HubSpot with seamless integration, allowing me to create lists and call through JustCall efficiently. It's a real time saver because it removes the need to call one at a time through HubSpot and instead puts contacts into a sequence where I can continually call. I also appreciate the ability to click on the HubSpot integration and view it on another screen. Setting up JustCall was pretty easy, which added to its appeal. Review collected by and hosted on G2.com.

I wish that I could see previous conversations on the panel over to the right when I'm actually calling. I know I can click on the 'hubSpot integration, but it'd be nicer if it was in the same panel. Review collected by and hosted on G2.com.

All the information for a call is easily accessible and visible. It is very user-friendly. Review collected by and hosted on G2.com.

I dont always enjoy the ringtone as it gives me a fright. Other than this small (personal) issue of mine, there is not much to complain about. It is a great app! Review collected by and hosted on G2.com.

I appreciate that my phone stays connected, allowing me to receive calls from clients at any time. Review collected by and hosted on G2.com.

It seems I got an used phone number but no biggie Review collected by and hosted on G2.com.

I really appreciate that JustCall supports completely free calls to any mobile numbers, which significantly reduces my communication costs. This flexibility allows me to make calls seamlessly with any device, whether I am using a desktop, tablet, or mobile. This capability is especially beneficial when I am traveling or outside the country, as it ensures I can maintain communication without any restrictions. Moreover, I find the Initial setup of JustCall very easy and smooth, which is essential for quickly integrating the software into my daily workflow. The ability to manage business communications across multiple channels such as voice, SMS, email, and WhatsApp all in one platform is invaluable, streamlining my operations and enhancing interactions with customers and prospects. Additionally, the integration of artificial intelligence adds a significant edge to my communication strategy, making it more intelligent and efficient. Review collected by and hosted on G2.com.

I find the user interface of JustCall to be quite outdated. It doesn't have a modern look and feel, which can be disappointing considering the expectations for current software design. Review collected by and hosted on G2.com.

JustCall is my best friend at work. I will not be able to fulfill my duties as My Amazon Guy's Customer Advocate without JustCall. Being one of the frontliners of MAG, it is important that I should always be ready to receive the calls of our clients, present and future clients alike, using a phone tool that is very user-friendly and reliable. It does not only serves its purpose as I do inbound & outbound calls but the information I can get in each tabs, not just for reporting purposes but also to help me better understand and assess how I perform my duties and responsibilities. Moreover, JustCall support team is very reliable and responsive "just click away" which for me is very important knowing that there is a team that I can reach out to anytime I need help. Review collected by and hosted on G2.com.

I cannot think of any at the moment. JustCall does serve well for my role as a Customer Advocate of MAG. Review collected by and hosted on G2.com.