JustCall Reviews & Product Details

Justcall is a online platform that helps us in connecting through calls and massages online without the availability of original number. This is a platform that works all over the world and it only connects online without any international country code you can connect with your clients whenever you want Review collected by and hosted on G2.com.

One of the main disadvantage of justcall is that it will only work if there is a strong availability of internet connection. As we are trying to connect it right now with a new client but there is Internet lagging issue in our computer system. That's why now we don't have any kind of communication with these client or other old clients also Review collected by and hosted on G2.com.

JustCall helped us bring calling, texting, and contact tracking into one place without changing our existing workflow too much. W mainly use it for outbound calls and follow ups , and the call logs plus recording make it easy to review conversations later. The auto dialer speeds things up during busy calling sessions, and having notes tied directly to each contact helps the team stay aligned. Review collected by and hosted on G2.com.

Some settings take time to understand, especially when configuring call flows or dialing rules. Reports are useful, but customizing them could be more flexible. Occasionally, there a short delay when loading call history for very active users. Review collected by and hosted on G2.com.

What I appreciate about this service is that it centralizes all calls and texts in one place, which makes managing customer communication much easier for a cleaning company. Having access to call logs, recordings, and message history is extremely useful when handling bookings, follow-ups, or addressing client concerns. It also brings an added level of professionalism, especially since multiple team members can communicate with clients using a single business number. Review collected by and hosted on G2.com.

What I dislike about Just Call is that the platform can sometimes be unreliable. Calls may drop, fail to connect, or arrive with delays, which is especially frustrating when handling time-sensitive bookings or customer concerns. Notifications can also be delayed, raising the risk of missing important messages. Given the price point, I expect more consistent performance. Although the concept behind the platform is solid, these technical issues can really slow things down during busy workdays. Review collected by and hosted on G2.com.

What I like best about JustCall is its comprehensive suite of features that enhance workflow and clarity. Specifically, the desktop extension and intuitive interface significantly improve ease of use and efficiency. The combination of call recordings, detailed note-taking, and easy-access voicemail provides an excellent system for call review and reducing miscommunication. Review collected by and hosted on G2.com.

There are two specific areas where I believe JustCall could be enhanced to improve efficiency:

In-Call Keypad Input: Currently, there is a lack of ability to use the computer keyboard to input numbers (DTMF tones) while on an active call. This feature is necessary when interacting with automated phone systems (e.g., entering a patient's DOB or navigating a menu), as physically clicking the on-screen buttons is significantly less efficient than typing.

Faxing Integration: The addition of faxing capabilities within the software would consolidate our communication tools, removing the need for a separate solution for sending documentation. Review collected by and hosted on G2.com.

I like the fact that JustCall connects to HubSpot with seamless integration, allowing me to create lists and call through JustCall efficiently. It's a real time saver because it removes the need to call one at a time through HubSpot and instead puts contacts into a sequence where I can continually call. I also appreciate the ability to click on the HubSpot integration and view it on another screen. Setting up JustCall was pretty easy, which added to its appeal. Review collected by and hosted on G2.com.

I wish that I could see previous conversations on the panel over to the right when I'm actually calling. I know I can click on the 'hubSpot integration, but it'd be nicer if it was in the same panel. Review collected by and hosted on G2.com.

All the information for a call is easily accessible and visible. It is very user-friendly. Review collected by and hosted on G2.com.

I dont always enjoy the ringtone as it gives me a fright. Other than this small (personal) issue of mine, there is not much to complain about. It is a great app! Review collected by and hosted on G2.com.

I appreciate that my phone stays connected, allowing me to receive calls from clients at any time. Review collected by and hosted on G2.com.

It seems I got an used phone number but no biggie Review collected by and hosted on G2.com.

I really appreciate that JustCall supports completely free calls to any mobile numbers, which significantly reduces my communication costs. This flexibility allows me to make calls seamlessly with any device, whether I am using a desktop, tablet, or mobile. This capability is especially beneficial when I am traveling or outside the country, as it ensures I can maintain communication without any restrictions. Moreover, I find the Initial setup of JustCall very easy and smooth, which is essential for quickly integrating the software into my daily workflow. The ability to manage business communications across multiple channels such as voice, SMS, email, and WhatsApp all in one platform is invaluable, streamlining my operations and enhancing interactions with customers and prospects. Additionally, the integration of artificial intelligence adds a significant edge to my communication strategy, making it more intelligent and efficient. Review collected by and hosted on G2.com.

I find the user interface of JustCall to be quite outdated. It doesn't have a modern look and feel, which can be disappointing considering the expectations for current software design. Review collected by and hosted on G2.com.

JustCall offers a straightforward setup process that requires no IT assistance, and it works efficiently on both web and mobile platforms. The software is particularly useful for supporting virtual numbers, enabling us to make calls to any country. It allows our team to work remotely and manage international clients with ease. JustCall is truly omnichannel when it comes to communication, letting us connect via SMS, calls, or WhatsApp. It consistently unifies our customer interactions, eliminating the need for additional tools that could incur extra costs. The platform provides a range of daily features, including advanced dialers and predictive dialing, among others. We also integrate JustCall with other programs such as help desks and CRM systems, which enhances our communication capabilities. Additionally, we benefit from using a shared inbox, made possible by JustCall. Review collected by and hosted on G2.com.

JustCall experiences significant connectivity issues, with frequent dropped calls, lags, and choppy audio, especially when network conditions are poor or during peak usage times. The platform tends to be particularly unstable on the mobile app, which is the main way most users access the service. Review collected by and hosted on G2.com.

Justcall is a customer support application that help our support team in connecting with our clients frequently and give resolutions to all of their problems related to our business, sales and operations. This software can work from anywhere just through a availability of internet connection and we are also able to do multi channel conferencing with the help of just call. Review collected by and hosted on G2.com.

One of the main and only disadvantage of using just call is that sometime the call quality drops suddenly just because there is unavailability of internet connection. This mostly happens when we are travelling because the device is not able to get a stable internet connection rest this software is good in customer support and meetings Review collected by and hosted on G2.com.