Zendesk Sell Reviews & Product Details

The structure of Leads and Deals is good, Tasks are easy to create, all major action buttons are where tehy should be, its fast. Review collected by and hosted on G2.com.

The product seems designed to function just enough for basic trial features, but once you dig deeper, you encounter bugs and poor development choices. We’ve discovered three significant bugs, which their support team reproduced and confirmed, yet all we’ve heard is "we’re looking at it," with no further updates. Responses are handled by a basic bot, offering no real help.

The three bugs we've found:

1. The search feature doesn't query custom fields. For example, adding an "Other email" field to Leads doesn’t make it searchable in Zendesk Sell.

2. Users with limited permissions can still open and edit other people's tasks, which causes confusion since their changes aren’t saved.

3. The merge feature for Leads, Contacts, and Deals is broken. Instead of merging data, it creates endless custom fields with added suffixes, cluttering the system. Within days, we had over 50 duplicate fields generated automatically. Review collected by and hosted on G2.com.

intuitive user interface and seamless integration with other Zendesk products Review collected by and hosted on G2.com.

the cost may escalate quickly when additional features or integrations are needed Review collected by and hosted on G2.com.

There are no upsides to using them in my opinion. They are one of the more expensive CRM solutions and lack even basic support. Review collected by and hosted on G2.com.

Over the past several years, our reported issues and bugs often went unanswered. It sometimes took 5 or 6 reminders, and even then, responses could take 45 to 100 days. This lack of support hurt our team's productivity, leading us to switch providers. Our new vendor is not only more responsive but also costs a third of the price, with a cohesive solution across sales and support. Review collected by and hosted on G2.com.

The platform's robust features for lead and deal management, along with its automation capabilities, have significantly enhanced our team's efficiency in closing deals and maintaining client and lead relationships.

I also like that you are also able to choose the number for your Zendesk Sell number or change it if you would like. Review collected by and hosted on G2.com.

While Zendesk Sell is a powerful CRM, the pricing structure can be a bit challenging for smaller businesses with tight budgets.

Additionally, the learning curve for some advanced features could be reduced with more comprehensive training resources.

Customer support can also be a bt tricky to a hold of. Review collected by and hosted on G2.com.

Zendesk has truly simplified our customer support journey. The clean and straightforward interface made it a breeze to navigate through customer tickets. The automation features saved us heaps of time by handling routine tasks, allowing our team to focus on more complex customer issues. Plus, the collaborative tools made teamwork smoother than ever, ensuring everyone is on the same page. Review collected by and hosted on G2.com.

Adapting to Zendesk took a bit of effort, especially for our new team members. The advanced features we were eyeing are locked behind pricier plans, which is a bummer. Also, getting the hang of intricate ticket workflows posed a small learning curve. It would be great if Zendesk could provide more user-friendly onboarding and perhaps simpler ticket flow options. Review collected by and hosted on G2.com.

Easy of use, nicely integrated with Zendesk, simple to setup Review collected by and hosted on G2.com.

Stale in features, no support for Messaging or modern custom objects Review collected by and hosted on G2.com.

Easy to use with all the features you can possibly need to provide the best experience to your customers. Review collected by and hosted on G2.com.

The configuration could take a lot of time and can be stressful if you are not an expert Review collected by and hosted on G2.com.

It is an intuitive platform and easy to use. Review collected by and hosted on G2.com.

Sometimes it is hard to filter the information I need to locate. Review collected by and hosted on G2.com.

I like the way that it compiles all of the information on the lead's page so I can see all notes, conversations, emails and calls that have been made so far as well as custom details of the lead Review collected by and hosted on G2.com.

There isn't much I don't like however if I had to say one thing it might be that the user interface does seem a bit old fashion and clunky compared to other more modern CRMs Review collected by and hosted on G2.com.

We've been using Zendesk Sell for a few months now and have been impressed with its ability to help our sales team effectively follow up with leads. One of the great things about Zendesk Sell is that its intuitive interface makes it easy for everyone on the team to use and learn. We also love that the tool allows us to organise and track our lead lists, which helps us close deals more efficiently. Review collected by and hosted on G2.com.

Zendesk Sell sometimes crashes or slows down, which can be frustrating. We also had integration issues with our email system, which caused errors when communicating with potential customers. Review collected by and hosted on G2.com.