Compare Aircall and JustCall 
At a Glance
Market Segments
Small-Business (54.5% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$29.00 2 - User/Month (Billed Annually)
Aircall
Star Rating
(1,575)4.4 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansJustCall
Star Rating
(2,382)4.3 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in ease of use, with many users highlighting its intuitive interface and quick navigation. One user mentioned, "I appreciate the exceptional ease of use, rapid setup, and seamless CRM integrations," which makes it a strong choice for teams looking for a user-friendly experience.
- Users say that JustCall is particularly effective for cold calling, thanks to its parallel dialing and power dialing capabilities. Reviewers have noted, "It's one of the best tools for cold calling, and it has a good connectivity rate," making it a solid option for sales teams focused on outreach.
- According to verified reviews, Aircall's call recording feature stands out, receiving a perfect score from users. One reviewer stated, "The call transcripts are a great feature," indicating that this functionality is highly valued for maintaining communication records.
- Reviewers mention that JustCall offers a collaborative environment, allowing multiple users to access the platform with their own logins. This feature is praised for streamlining communication, as one user noted, "It's great that multiple teammates can message the same person, continue conversations, and it's visible to all teammates."
- G2 reviewers highlight that Aircall's setup process is notably quick and straightforward. Users appreciate that they can get started without extensive training, with one user commenting on the "initial setup of Aircall" being particularly user-friendly.
- Users report that while JustCall has a solid feature set, it sometimes lacks the seamless integration experience that Aircall provides. Reviewers have expressed a desire for more robust CRM integrations, which Aircall users have found to be a significant advantage in their workflows.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
Aircall
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.8
1,262
8.6
2,153
Ease of Use
9.2
1,277
8.8
2,201
Ease of Setup
8.9
751
8.7
1,927
Ease of Admin
8.7
453
8.6
732
Quality of Support
8.6
1,169
8.3
1,995
Has the product been a good partner in doing business?
8.2
441
8.6
731
Product Direction (% positive)
8.9
1,217
8.7
2,143
Features by Category
Ticket and Case Management
Not enough data
8.1
150
Not enough data
8.0
150
Not enough data
7.9
145
Not enough data
7.6
146
Not enough data
7.5
135
Not enough data
8.0
140
Not enough data
7.6
133
Not enough data
8.0
143
Generative AI
Not enough data
7.5
105
Not enough data
7.7
36
Agentic AI - Help Desk
Not enough data
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Communication Channels
Not enough data
7.7
135
Not enough data
7.7
132
Not enough data
7.9
142
Not enough data
7.2
129
Not enough data
8.5
141
Platform
Not enough data
7.9
145
Not enough data
7.8
286
Not enough data
8.4
149
Not enough data
8.3
150
Not enough data
8.1
148
Not enough data
8.4
148
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
54
Not enough data
7.9
56
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.8
55
Not enough data
8.0
56
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.3
56
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.9
13
Not enough data
7.4
12
Not enough data
7.1
13
Not enough data
8.2
11
Dialing Options
Not enough data
8.4
576
Not enough data
8.5
572
|
Verified
Not enough data
8.5
9
Agent Tools
Not enough data
7.9
540
|
Verified
Not enough data
8.1
561
|
Verified
Not enough data
9.0
582
|
Verified
Automation
Not enough data
8.1
544
|
Verified
Not enough data
8.1
542
|
Verified
Not enough data
8.0
544
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.6
11
Not enough data
8.8
14
AI Capabilities - Auto Dialer
Not enough data
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Call Analytics
10.0
6
8.7
54
Not enough data
7.9
53
9.7
5
8.0
52
Not enough data
8.1
53
Artificial Intelligence - Conversation Intelligence
Not enough data
8.1
53
9.7
5
8.2
53
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
8.1
6
Text Messaging
Not enough data
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
SMS Platform
Not enough data
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Agentic AI - SMS Marketing
Not enough data
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Channels
Not enough data
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Design
Not enough data
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
358
Not enough data
8.3
352
Generative AI
Not enough data
7.4
139
Not enough data
Feature Not Available
Quality Assurance
Not enough data
8.0
67
Not enough data
7.9
62
Not enough data
8.0
60
Engagement
Not enough data
8.0
65
Not enough data
8.1
68
Not enough data
7.5
63
Performance
Not enough data
8.7
66
Not enough data
8.6
63
Generative AI
Not enough data
7.5
63
Not enough data
7.7
60
Channels
9.3
625
|
Verified
8.7
503
|
Verified
Feature Not Available
7.4
454
Feature Not Available
7.6
436
8.1
373
8.4
494
|
Verified
7.9
444
|
Verified
Feature Not Available
Generative AI
7.8
237
Feature Not Available
Functions
8.8
572
|
Verified
8.1
493
|
Verified
8.7
555
|
Verified
8.1
478
|
Verified
8.8
540
|
Verified
8.0
485
|
Verified
Feature Not Available
7.9
415
8.8
476
|
Verified
8.0
450
|
Verified
8.9
497
|
Verified
8.2
463
|
Verified
8.8
519
|
Verified
8.0
446
|
Verified
8.8
479
|
Verified
8.0
445
|
Verified
Agentic AI - Contact Center
8.1
96
7.2
6
8.7
115
8.6
7
8.4
96
7.2
6
8.2
94
7.5
6
Administrative
8.8
571
|
Verified
8.3
483
|
Verified
8.9
567
|
Verified
8.4
484
|
Verified
8.8
598
|
Verified
8.4
520
|
Verified
9.1
521
|
Verified
8.7
459
|
Verified
Feature Not Available
7.9
463
Responses
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Platform
Not enough data
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Autonomy - AI Agents
Not enough data
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Generative AI
Not enough data
7.6
31
Not enough data
7.3
32
Workforce Management
Not enough data
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
91
Administration
Not enough data
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Platform
8.3
189
7.4
282
8.7
213
8.2
287
8.8
209
7.9
291
9.0
217
8.3
295
9.0
221
8.1
289
8.8
206
7.8
282
8.9
206
8.1
284
Generative AI
7.5
116
6.9
99
Workforce Management
9.0
210
8.5
284
8.9
206
8.4
285
Call Center Infrastructure (CCI)
8.3
22
8.1
8
8.6
22
8.5
8
7.8
20
8.3
8
8.1
21
7.9
8
Administrative
9.1
224
8.8
292
9.0
221
8.4
290
Generative AI
Not enough data
7.5
35
Not enough data
7.7
36
Not enough data
7.6
35
Communication
Not enough data
8.0
201
Not enough data
8.2
203
Not enough data
7.7
191
Not enough data
8.1
191
Not enough data
7.5
193
Internal Use
Not enough data
7.8
286
Not enough data
8.0
198
Not enough data
7.9
194
Not enough data
7.9
190
Not enough data
8.2
195
Not enough data
8.2
196
Generative AI
Not enough data
7.2
36
Self-Service Experience
Not enough data
8.2
165
Not enough data
7.9
170
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
165
Self-Service Platform
Not enough data
7.9
167
Not enough data
8.1
166
Not enough data
7.4
165
Not enough data
8.5
166
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
55
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Activity Monitoring - Employee Monitoring
Not enough data
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Feedback
Not enough data
8.0
131
Productivity Analytics - Employee Monitoring
Not enough data
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Basic Communication - Cloud PBX
Not enough data
8.5
42
Not enough data
8.6
43
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Advanced Features - Cloud PBX
Not enough data
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
8.5
20
7.8
9
8.8
22
7.8
10
8.5
20
7.8
9
8.4
20
7.7
10
7.8
18
6.7
7
7.6
18
6.4
7
Basic Communication
8.9
360
|
Verified
9.0
320
|
Verified
Feature Not Available
5.9
262
Feature Not Available
7.7
280
Feature Not Available
Feature Not Available
8.2
230
|
Verified
7.0
271
|
Verified
8.7
258
7.6
269
|
Verified
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
6.0
5
8.8
8
6.3
5
Access
8.3
258
7.8
270
|
Verified
8.3
267
|
Verified
8.2
294
8.7
283
|
Verified
8.1
286
Advanced Features
8.1
272
7.1
267
Feature Not Available
7.0
254
|
Verified
8.8
307
|
Verified
8.8
306
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
7.6
24
7.8
47
7.5
23
Calling
9.3
453
9.0
658
8.7
404
8.1
589
9.2
446
8.6
625
9.2
455
8.7
625
8.5
50
7.8
27
Contacts
8.9
437
8.2
606
8.7
419
8.0
590
Feature Not Available
7.9
587
Insights
8.6
435
8.4
620
8.6
423
8.2
614
Feature Not Available
8.0
587
7.7
365
7.1
547
Feature Not Available
7.3
540
7.8
52
7.8
25
Agentic AI - Audio Conferencing
Not enough data
8.1
6
Not enough data
7.8
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
22
Not enough data
7.8
24
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.7
26
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
31
Automation
Not enough data
8.6
33
Not enough data
8.0
23
Not enough data
8.7
24
Autonomy
Not enough data
7.9
21
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
8.2
23
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and JustCall are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Unique Categories
Aircall has no unique categories
JustCall is categorized as Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Audio Conferencing, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, and Customer Self-Service
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.2%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.3%
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
HD
use the control - C for copy and control - V for paste that is what I do!Read more
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