--- title: JustCall Reviews meta_title: 'JustCall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2393 reviews by the users' company size, role or industry to find out how JustCall works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2393 scale: '5' date_modified: '2026-08-08' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # JustCall Reviews **Vendor:** Saas Labs **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,393 ## About JustCall JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace ## JustCall Pros & Cons **What users like:** - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. (286 reviews) - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. (207 reviews) - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. (193 reviews) - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. (161 reviews) - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. (154 reviews) - Users appreciate the **easy integration** of JustCall, praising its helpfulness and user-friendly navigation for inquiries. (149 reviews) - Easy Integrations (144 reviews) - Intuitive (144 reviews) - Reliability (144 reviews) - Easy Setup (138 reviews) **What users dislike:** - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. (154 reviews) - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. (99 reviews) - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. (78 reviews) - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. (77 reviews) - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. (66 reviews) - Users report frequent **slow loading** times, causing delays in call connections and missed moments during live monitoring. (66 reviews) - Limited Features (61 reviews) - Call Limitations (59 reviews) - Limited Functionality (57 reviews) - Dialer Issues (56 reviews) ## JustCall Reviews ### 1. Seamless Call Monitoring and Mobile Access Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about JustCall?** Being able to monitor calls and the fact that there is a fully functioning Mobile App is very helpful to call and answer calls from anywhere. The fact that all calls are also recorded and tracked **What do you dislike about JustCall?** not being able to do 3 way calls and some downtime sometimes but I don't think it is related to Just call **What problems is JustCall solving and how is that benefiting you?** ease of use from anywhere **Official Response from JustCall Team:** > Hi there, Thank you for taking the time to share your experience. We are glad to hear that call monitoring and the mobile app have been helpful for your team and that the ability to work from anywhere is supporting your workflow. We appreciate you highlighting the limitations around three way calling and the occasional downtime. Feedback like this helps us understand what matters most in real day to day usage and we are actively working on improving call collaboration features to make them more seamless. Thanks again for sharing your perspective and for being with us. If there is anything you would like to talk through, we are here to help. Thanks Team JustCall ### 2. Connecting Better: Why JustCall Works for Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Eileen M. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about JustCall?** What I like best about JustCall is how reliable and fast it is calls and texts go through without delays or glitches, which is essential for our team. I especially love the tagging feature on text messages; it keeps everything organized and makes it super easy to track conversations across different clients or topics. **What do you dislike about JustCall?** I don’t really have any major complaints. The only minor issue I’ve noticed is that sometimes when I log in, it takes a few tries before it goes through. Other than that, everything works great. **What problems is JustCall solving and how is that benefiting you?** JustCall helps us stay connected with our clients, especially those who are hard to reach by phone. It makes communication easier and more consistent, which helps us build stronger relationships and provide better service. **Official Response from JustCall Team:** > Hi Eileen, Thanks for sharing your experience. We’re glad JustCall is helping your team stay reliable and organized, and it’s great to hear the tagging feature has been useful. The log in issue you mentioned is likely a temporary glitch, but if it happens again please reach out to help@justcall.io and our team will get it sorted quickly. Glad to have you with us. Team JustCall ### 3. Seamless SMS Integration and Effortless AI Deployment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** SMS integration in Salesforce and easy to deploy AI Agents **What do you dislike about JustCall?** Sometimes the scroll bars aren't visible making it difficult to navigate to lower sections of page layouts **What problems is JustCall solving and how is that benefiting you?** AI Agent has enabled us to drop our answering service which was getting very expensive and unpopular with customers **Official Response from JustCall Team:** > Hi there, Thanks for the feedback. Great to hear the Salesforce SMS integration and AI Agents have helped replace your answering service. Sorry about the scrollbar issue. If it keeps getting in the way, please reach out to us at help@justcall.io and we’ll take a look. Thanks, Team JustCall ### 4. Great for Managing Multiple Lines, But Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about JustCall?** It allows separate of multiple lines, separating our main, direct, and other marketing efforts. **What do you dislike about JustCall?** It doesn't allow three-way calling and I have to reset the app a lot. **What problems is JustCall solving and how is that benefiting you?** Separation of lines and providing multiple phone numbers for us to you. **Official Response from JustCall Team:** > Hi there, Thanks for sharing your feedback. Glad to hear JustCall is helping you manage multiple lines and keep your main, direct, and marketing calls separate. We understand how three-way calling and having to reset the app can be frustrating. If you ever want to walk through this or explore options, feel free to reach out to us at help@justcall.io. Appreciate you taking the time to leave a review. Thanks, Team JustCall ### 5. Easy to use and good quality! **Rating:** 5.0/5.0 stars **Reviewed by:** Monica A. | Smart Tech Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about JustCall?** How easy it is to use on my laptop when working and I can call people quickly and listen back easily to calls. **What do you dislike about JustCall?** It would be better if there was an app intergrated into the system. **What problems is JustCall solving and how is that benefiting you?** Using a telephone, easier to use a company laptop. **Official Response from JustCall Team:** > Hi Monica, Thank you for sharing your experience with JustCall. We are glad to hear that using JustCall on your laptop has made calling and reviewing conversations quick and easy for your work. We appreciate your suggestion about having an app integrated into the system. Feedback like this helps us understand how we can make the experience even smoother for users like you. Thanks for taking the time to leave a review and for choosing JustCall. Thanks Team JustCall ### 6. Verification Code issue resolved so fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark Jeffrey G. | Application Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about JustCall?** It's user friendly and easy to navigate. customer support is very helpful they resolve the issue in a snap. though waiting time is not that long but still they will resolve your issue. it also has a lot of features that can be helpful. it is also easy to integrate. i use this every day for my work **What do you dislike about JustCall?** it will log you out sometimes even if you're on a shift. **What problems is JustCall solving and how is that benefiting you?** it resolve the inconvenient of manual dialing and it makes our work easier. **Official Response from JustCall Team:** > Hi Mark, Thank you for your review! We’re glad to hear JustCall has been easy to use, integrates well, and makes your work simpler. It’s great that our support team was able to help quickly too. About being logged out during shifts, that’s likely a temporary glitch. If it happens again, please reach out to help@justcall.io so our team can look into it right away. Happy to have you with us! Team JustCall ### 7. Overall Impressive, with some room for improvement. **Rating:** 4.5/5.0 stars **Reviewed by:** Matt Z. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about JustCall?** I love the call filtering in JustCall, it makes it simple to create daily reports from call sourcing. Also I really appreciate being able to keep all of our text messaging internally organized, throughout all of our various source phone numbers. Also the ability to manage Team Members hours into shifts and mark someone as being Out Of Office or on Vacation is very helpful, and has been utilized frequently. **What do you dislike about JustCall?** I wish that the transcription of calls was easier to view from the call filtering page. Right now you have to open a tab, then download the call, and open into a separate window if you want to view the transcription. In CallRail you can immediately view transcriptions of each call when highlighting individual calls, which would be much more convenient. Also it would be nice to see customization options when it comes to Incoming Calls Call-flows, so that you could record a voice for menu options and give the Incoming Callers a Dial-by-number menu that leads to different recordings and routes to different Users/Phone numbers. **What problems is JustCall solving and how is that benefiting you?** We had a serious problem keeping track of texting conversations, so it has been immensely helpful to have a single page with all of texting conversations with customers from all of our source numbers in such an organized fashion. Also when we were with CallRail there was a huge problem getting through to customer support, and that has been much better with JustCall. The nail on the coffin with CallRail was that they had a complete loss of customer information and didn't have backups, so we lost all of our customized call-flows with all of our personal recordings that we created for them, along with all of our call recordings. Really hoping that will never be a problem with JustCall, so far so good. ### 8. The Best Dialer—Highly Recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** REGGIE R. | call center manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about JustCall?** This the best dialer around, I recommend it to everyone!! **What do you dislike about JustCall?** its the best, there is nothing about just call that I dislike. **What problems is JustCall solving and how is that benefiting you?** making calls and setting appts ### 9. Effortless Simplicity Makes This Platform Stand Out **Rating:** 4.5/5.0 stars **Reviewed by:** Dahlia R. | Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** I like the simplicity of this platform. It makes working through customer support simple **What do you dislike about JustCall?** Not applicable, there isn't anything that **What problems is JustCall solving and how is that benefiting you?** AI customer suport helps us respond to customers with a more informed formal approach **Official Response from JustCall Team:** > Hi Dahlia, Thanks for your feedback! We’re glad to hear that JustCall’s simplicity and AI support are helping you respond to customers more effectively. Cheers, Team JustCall ### 10. Easy to Use Across Web and App, But Call Quality Can Vary **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan P. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about JustCall?** Web and app based. Easy to use. Easy to implement. **What do you dislike about JustCall?** Occasionally the call quality may not be optimal. That may have to do with internet connection though. **What problems is JustCall solving and how is that benefiting you?** Helps streamline call trees, training, and customer support. **Official Response from JustCall Team:** > Hi Ryan, Thanks for sharing your experience! We’re glad you find JustCall easy to use. If you notice call quality issues, please reach out to us at help@justcall.io. We’ll help troubleshoot and make sure your calls run smoothly. Cheers, Team JustCall ### 11. Effortless to Use—JustCall Makes Communication Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** I appreciate how easy JustCall is to use; it feels much more straightforward compared to the system we had before. **What do you dislike about JustCall?** I wish the dialer would remain open on my desktop. **What problems is JustCall solving and how is that benefiting you?** Ease of use. **Official Response from JustCall Team:** > Hi there, We’re glad to hear that JustCall is making communication easier for you. Thanks for the feedback on the dialer. We are always looking for ways to improve the experience. Cheers, Team JustCall ### 12. Recommended **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about JustCall?** It is very versatile and can handle a large volume of texts and calls. It can also integrate with the other systems I need. **What do you dislike about JustCall?** I dislike having to manually answer every call, as it can decrease efficiency and increase time to answer in high-volume inbound environments. **What problems is JustCall solving and how is that benefiting you?** JustCall solves the problem of coordinating multiple phone numbers and makes it easy to work with them all in one place. **Official Response from JustCall Team:** > Hi there, Thank you for recommending JustCall! We're glad to hear that managing high volumes of calls and texts and integrating with your systems has been easy for you. We appreciate your feedback about manually answering calls. We're exploring ways to make handling high inbound volumes more efficient, and your input helps us focus on the right areas. Thanks, Team JustCall ### 13. Effortless Setup and Access, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter F. **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** I like JustCall for its ease of access and found the initial setup to be very easy. **What do you dislike about JustCall?** Not a thing **What problems is JustCall solving and how is that benefiting you?** JustCall helps all around with ease of access and communication ### 14. Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie H. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about JustCall?** Easy management of leads, user friendly and offers enough features to make it the only application I need to use. Customer support are very quick to help with any issues. I use this everyday for work and it's easy to get started. **What do you dislike about JustCall?** Could be a little bit more visually appealing. **What problems is JustCall solving and how is that benefiting you?** Management of leads, easy to make calls and track daily performance. **Official Response from JustCall Team:** > Hi Charlie, Thanks for sharing your experience. We’re glad JustCall makes it easy to manage leads and stay on top of daily performance, and it’s great to hear our support team has been quick to help. We appreciate your feedback on design and are always working on making the product more visually engaging. Glad to have you with us. Team JustCall ### 15. Great no bugs! **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Inside Sales, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about JustCall?** the alert comes through quickly and also shows well on my screen so I can see a call from a patient right as its coming through and it updates quickly into my lead base system **What do you dislike about JustCall?** sometimes when a call comes and it takes me off any screen im currently on its irritating because i have to click back if im already with a client but its a minor issue. id ratther get that alert than anyhting else **What problems is JustCall solving and how is that benefiting you?** We missed alot of call backs with our previous inbound dialer but not with just call i can see every call we recieve as we recieive it and respond quickly to my clients ### 16. JustCall just for you - Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about JustCall?** It's easy to use! All needed functions are easily seen **What do you dislike about JustCall?** None, using just call has been great so far **What problems is JustCall solving and how is that benefiting you?** It's really easy to distribute calls for agents. Great catch up **Official Response from JustCall Team:** > Hi there, Thanks for sharing this. Great to hear that JustCall has been easy to use and that call distribution is working well for your team. Really appreciate you taking the time to leave a review. Thanks, Team JustCall ### 17. Jeremy’s review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about JustCall?** Recordings are easy to understand and transcripts help recall info I had forgotten from calls **What do you dislike about JustCall?** The calls have bad connection a lot and people have complained that my voicemail is messed up **What problems is JustCall solving and how is that benefiting you?** Recording my calls makes it easy to go back and check details from calls I have **Official Response from JustCall Team:** > Hi Jeremy, Thank you for sharing your feedback and for taking the time to leave a review. We are happy to hear that call recordings and transcripts are helping you revisit important details and stay informed. We are sorry to hear about the call quality and voicemail issues you faced. That is not the experience we want for our users. Our team would love to look into what is causing this and get it resolved quickly. If you can share your account details with our support team, we will prioritize it right away. Thank you again for using JustCall and for being honest with your feedback. It helps us improve and serve you better. Thanks, Team JustCall ### 18. Effortless to Learn and Navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** Super easy to learn and navigate. I like all the features and how user friendly it is. **What do you dislike about JustCall?** I wish it had a faxing system built in. I would love to be able to fax to pharmacies through JustCall. **What problems is JustCall solving and how is that benefiting you?** We just switched over and so far it has been some much easier to use. I love the voicemail feature that send voicemails to our email. **Official Response from JustCall Team:** > Hi there, Thanks for sharing your feedback. We’re glad to hear that JustCall has been easy to learn and navigate and that features like voicemail-to-email are making your work smoother. We appreciate your suggestion about faxing and will pass it along to our product team. If you ever need help or want to share more ideas, reach out to us at help@justcall.io. Cheers, Team JustCall ### 19. Easy to use and great support **Rating:** 5.0/5.0 stars **Reviewed by:** franki f. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about JustCall?** In module and pop-out integration with Pipedrive **What do you dislike about JustCall?** Does not offer completely unlimited minutes like other systems do **What problems is JustCall solving and how is that benefiting you?** We have Pipedrive clients all over the world (USA, FI, UK, CA, Netherlands, SA) and this allows us to seamlessly make calls wherever they are located. Plus it tells you the time of where they are located, which is really handy. All communications automatically log into the correct contact + their open lead/deal, and if it is missed call, voicemail, or inbound SMS I have my settings to create an activity marked to-do and I don't have to leave Pipedrive to reach the SMS or listen to the VM ### 20. Fast, efficient, and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Marie-Soleil G. | Téléphonistes, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** Easy to use, very understandable, fast and efficient :) **What do you dislike about JustCall?** Some bugs happen, otherwise nothing to say :) **What problems is JustCall solving and how is that benefiting you?** The fact that we can chat and receive notifications! ### 21. Easy to use & makes assisting our patients easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about JustCall?** I like that it goes hand in hand with our CRM & I can tell who is calling in before I answer the phone. Easy to transfer calls and love that my calls are recorded and emailed to me so I can look back at them if needed. We use this daily in my office, and it just makes scheduling our patients a breeze. If any problems do arise, their customer support is easy to use and you are back up in no time. I was a newer hire and learning this app was very simple, which made my job easier. **What do you dislike about JustCall?** I have not really found anything I dislike about JustCall yet. **What problems is JustCall solving and how is that benefiting you?** We are able to have our patients call into our office vs putting in a lead online, and if they do miss our calls, once they call in, it makes it easy to speak to them. Also, if we miss their call, there is an automated text that goes out to the patient to ensure them someone will call them back to assist them. ### 22. Easy to setup, easy to integrate, good call quality and cool AI features **Rating:** 5.0/5.0 stars **Reviewed by:** Tom P. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about JustCall?** Call recording and AI Transcription features are extremely impressive. I'm able to view a call summmary and action items for each call i make. I very rarely have to right anything down anymore! It integrates very well with our CRM (pipedrive) as well. All calls are logged to the contact. **What do you dislike about JustCall?** When I'm listening to music and have JustCall open, it can affect the quality of sound coming through to my earphones. **What problems is JustCall solving and how is that benefiting you?** We required a telephony solution that integrated with our CRM. We wanted to achieve this without hiring expensive developers. JustCall allowed us to easily integrate our CRM with just a couple of clicks. ### 23. Useful for Calls, but Confusing Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about JustCall?** I like being able to call from different numbers with JustCall. **What do you dislike about JustCall?** The interface could be more modern, it has many features and buttons and seems confusing. The dialer is a feature that stands out as confusing. **What problems is JustCall solving and how is that benefiting you?** I use JustCall to have an interface for phone calls and I like being able to call from different numbers. ### 24. So far, even more powerful than expected **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob B. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about JustCall?** Ready to use out of the box with lots of powerful features I can implement as I go. **What do you dislike about JustCall?** Support is not US-based. Also, outbound calling minutes are limited. I would prefer something with unlimited minutes, though I do not expect to go over my minutes often, if ever. **What problems is JustCall solving and how is that benefiting you?** Click to Dial and Click to Text are very helpful. The TIGHT integration with my CRM platform is very helpful. I can write post-call notes in JustCall and they auto-populate in the coordinating contact record in my CRM. ### 25. JustCall customer experience review **Rating:** 5.0/5.0 stars **Reviewed by:** Aravind N. | Enterprise Solutions Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about JustCall?** The calling feature and the way it display the time zone the UI is best. Ease of Integration, Customer support. Ease of use and the implementation was really easy. The frequency of me using it helps me to get my things done quickly and the insights are really helpful. **What do you dislike about JustCall?** Sometimes in between the call it shows a reconnection issue but it gets resolved quickly within seconds but during that time there is a disconnection issue. **What problems is JustCall solving and how is that benefiting you?** It is helping me to connect with overseas clients and assisting them with their consultation services ### 26. Outbound Calling Software Review **Rating:** 4.0/5.0 stars **Reviewed by:** Sohel T. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about JustCall?** I like the simplicity of the just call and ease of use and the reports they share. **What do you dislike about JustCall?** There were delay in support sometime and the glitch with regards to timings. **What problems is JustCall solving and how is that benefiting you?** JustCall is providing the software and support for our outbound sales team to do calling activities, sending the text message and it also provide reports as well as anayltics. **Official Response from JustCall Team:** > Thanks for the love, Sohel! Glad to hear JustCall is making outbound calls and reporting easier for your team. We’ll keep working on improving support speed and ironing out those glitches. Team JustCall ### 27. JustCall Review **Rating:** 3.5/5.0 stars **Reviewed by:** Samantha G. | Inside Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about JustCall?** I like the fact that it helps me organize my leads and allows me to set activities in Pipedrive to follow up on. It's easy to use and literally let's me do what I came to work to do - to just call! **What do you dislike about JustCall?** It can run slow at times. Not sure if that's a JustCall thing, or perhaps it could be my computer. **What problems is JustCall solving and how is that benefiting you?** There are so many prospects out there. JustCall helps me reach more qualified leads than I could if I weren't using the platform. I would not be able to manually dial this many people/organizations without it, so therefore it is helpful!! ### 28. 24/7 Support Shines, Awaiting More Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2025 **What do you like best about JustCall?** Support is 24/7. They responded as soon as you sent an enquiry **What do you dislike about JustCall?** Some features are not available and will take time to be added in the system **What problems is JustCall solving and how is that benefiting you?** Automating our calls. We got heaps of queues and they are able to provide the support we need. **Official Response from JustCall Team:** > Hi there, Thank you for sharing your feedback. We're glad to hear our 24/7 support has been helpful and responsive for your team, and that JustCall is making call automation easier for you. We appreciate your note about features that are still in progress. Our team is actively working on updates to bring more functionality to the platform. Thanks, Team JustCall ### 29. Just Call works for me **Rating:** 4.5/5.0 stars **Reviewed by:** Gabrielle F. | Administrative Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about JustCall?** Honestly, I really like the AI re-writing suggestions. They've helped me become a better communicator, and they help me when my brain isn't 'working'. It's easy to see who's called, and SMS messages are easy to view and search. **What do you dislike about JustCall?** I'm not proficient in sending 'bulk' SMS/text messages - that doesn't feel very intuitive to me. I'm not sure how, but I think it could be easier to use. **What problems is JustCall solving and how is that benefiting you?** We are able to 'answer' calls at all hours. Our customers are not left without information outside of our normal business hours. Our customers are having a better interaction with us. ### 30. Good except for Notes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about JustCall?** I like that you can listen to recordings of the calls after the call is completed. **What do you dislike about JustCall?** I have struggled with the JustCall records syncing correctly with Active Campaign. I do not like how the dispositions and notes do not automatically sync with the correct records, in order to track the history in Active Campaign. **What problems is JustCall solving and how is that benefiting you?** I like that every time you call a contact, it is synced to Active Campaign except for the notes left in JustCall don't sync to ActiveCampaign's notes. ### 31. JustCall: Essential Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about JustCall?** The ease of usage and integration into our CRM is outstanding! **What do you dislike about JustCall?** We have not experienced any significant issues. **What problems is JustCall solving and how is that benefiting you?** JustCall is our primary contact tool that integrates intoour CRM very well. This saves us much time and effort to not have to duplicate client contact information and usage. **Official Response from JustCall Team:** > Hi there, Thank you for the wonderful feedback! We're so happy to hear that JustCall has become an essential part of your communication setup and that the CRM integration has made things smoother for your team. It’s great to know you haven’t run into any issues. We’ll keep working to make sure it stays that way. Thanks, Team JustCall ### 32. Great Tool for Managing Calls and Customer Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Hadi T. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about JustCall?** I really like the user-friendly interface and how easy it is to train new team members on it. The ability to integrate with our CRM and log call notes automatically has improved our workflow. The call recording and analytics features are also incredibly useful for training and quality assurance. **What do you dislike about JustCall?** Occasionally, there’s a slight delay in connecting calls or syncing with third-party apps, but it’s rare and not a major issue. I would also love to see more customization options in reporting dashboards, though the current setup still gets the job done well. **What problems is JustCall solving and how is that benefiting you?** Integrations with other apps ### 33. Full tracking and AI assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Krissy L. | ISA Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about JustCall?** Great price point, with AI built in. Makes lead attempts and conversations easy, and tracks everything. Integrates fully with FUB **What do you dislike about JustCall?** It can be a bit complicated to get everything set up - there are a lot of options **What problems is JustCall solving and how is that benefiting you?** AI integration and tracking. We were struggling to track our stats and find areas for improvement, so this is super helpful for us ### 34. Great service as usual! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about JustCall?** I've been working with JustCall for a while now. And I can honestly say their customer support is the thing that I appreciate the most about them. I feel like your company keeps growing, but their customer service is not lacking. Often times companies that grow fast end up sacrificing customer support. Not here they're on the ball!! **What do you dislike about JustCall?** I don't have any major complaints, I use just call in a very specific way and there could be a few modifications done to accommodate my workflow. But I have not requested them yet, so I shouldn't really be complaining about it. **What problems is JustCall solving and how is that benefiting you?** Easily integrates with some of the marketing platforms that I use. And the open AI allows us to customize it to work for our CRM. ### 35. Works perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about JustCall?** I love that when sending an SMS AI will reword it for me to sound more professional. that why i can type something in quickly and just call makes it sound great! **What do you dislike about JustCall?** I have not found any negatives as of yet. **What problems is JustCall solving and how is that benefiting you?** Before using it, we had to juggle multiple tools—personal phones, email, scattered CRM notes—which made follow-up inconsistent, hard to track, and easy to drop the ball on. With JustCall, everything is in one place: Calls, texts, voicemails, and recordings are synced to the CRM You can set up automated workflows and SMS campaigns It gives full visibility into team activity and client touchpoints The biggest benefit? 👉 We’re closing more leads because nothing slips through the cracks. 👉 It saves time, improves team accountability, and helps us scale our outreach without losing the personal touch. ### 36. Best Power Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan P. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about JustCall?** JustCall is very easy to integrate and use, no need for setting up dispositions, fields etc Customer support reached out within 5 minutes of setting up to help. Plus you get value for money. **What do you dislike about JustCall?** Nothing in particular. It's simple which suits me perfectly **What problems is JustCall solving and how is that benefiting you?** JustCall's power dialler helps with putting my head down and rip dials and get more done. ### 37. Great tool, very easy to use, i have never expierenced any glitches or issues within the app. **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan S. | SALES REPRESENTATIVE, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about JustCall?** The integration with hubspot and not having to go back to my crm to get my clients information, it is all there in one spot. **What do you dislike about JustCall?** The only thing I would like to see is better organization of the pre-writtem responses. for texting.but i love this app! **What problems is JustCall solving and how is that benefiting you?** not having to use my personal cell phone number and overloading my phone with clients and simply too much data. this is a very helpful tool and helps me separate work and home. ### 38. Exceptional Support from JustCall – Truly Above and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Félix F. | Consultant associé principal, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about JustCall?** If you are looking for a provider that takes API integrations, CRM connections, and automations super seriously, don’t look elsewhere – JustCall is it. Their API platform is incredibly comprehensive, offering endless automation possibilities. You’ll only truly appreciate it once you get your hands on it. If automating tasks through your VOIP system is your goal, JustCall is incomparable! **What do you dislike about JustCall?** No AI model in french and also i would develop a little more native features with zoho crm (but still 5x more complete then competitors) **What problems is JustCall solving and how is that benefiting you?** JustCall has completely streamlined our workflow with their disposition code integration. We were able to automate follow-up actions seamlessly by connecting disposition codes with Zapier, saving us hours of manual work. For example, every time a call is tagged with a specific disposition, it automatically triggers tasks like updating CRM records, sending follow-up emails, or creating tickets. This level of automation ensures nothing falls through the cracks, allowing our team to focus on more important tasks while maintaining a smooth and efficient process. ### 39. Must have! **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan S. | Clinical Case Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about JustCall?** Ease of use and reliability! I have used this app since 2020 and love it **What do you dislike about JustCall?** I wish i could figure out how to send a mass text to multiple clients. **What problems is JustCall solving and how is that benefiting you?** Keep track of multiple clients and sales as the progress. **Official Response from JustCall Team:** > Hi Morgan, First of all, thanks for sticking with us since 2020. We’re so glad JustCall has been reliable for you. About your question on sending mass texts, you can do this with our SMS Campaigns feature. It lets you send bulk texts to multiple clients at once and track responses. Our support team would be happy to walk you through setting it up. Appreciate you being part of the JustCall family. Team JustCall ### 40. I had a great experience with the support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce W. | Sales specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about JustCall?** It's very easy to use and the support team is very helpful. **What do you dislike about JustCall?** I don't have any dislikes about Justcall. **What problems is JustCall solving and how is that benefiting you?** It saves me time from dialing numbers myself. **Official Response from JustCall Team:** > You made our day, Bruce! We're really happy to hear you're loving JustCall and that our support team was so helpful. That's exactly what we're here for. ### 41. Amazing product, amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Gil R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about JustCall?** Integration into Pipedrive, AI call summaries, speedy customer service **What do you dislike about JustCall?** I would like to be able to generate custom reports sent to me automatically eg all of last weeks team calling activity, mid week reports etc **What problems is JustCall solving and how is that benefiting you?** Reliable call quality, AI, pushing data into CRM, easy to set up new users **Official Response from JustCall Team:** > Hi Gil, Thanks for sharing your experience! Great to hear that the Pipedrive integration, AI summaries, and support are helping your team. We’ve noted your feedback on automated custom reports and will keep working to improve. Team JustCall ### 42. Cost-Effective Solution Perfect for Midsize Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** It is cost effective for midsize businesses. we get what we need and don't pay for extras. **What do you dislike about JustCall?** Sometimes it is hard to get the right answer to my questions. **What problems is JustCall solving and how is that benefiting you?** JustCall is allowing us to have an 800 number, IVR & call menus setup, sms marketing. **Official Response from JustCall Team:** > Hi there, Thanks for sharing this. Glad JustCall is working well for your setup and helping you avoid paying for things you don’t need. Sorry to hear it’s sometimes hard to get the right answers. If that happens again, please reach out to us at help@justcall.io and we’ll make sure you get the help you’re looking for. Thanks, Team JustCall ### 43. JustCall's support team is awesome—they consistently provide great support to their customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about JustCall?** JustCall representatives consistently provide timely assistance and are knowledgeable, which is why our issues are always resolved quickly. We've had a smooth experience using the app for over two years, and our team finds it very user-friendly. **What do you dislike about JustCall?** I got none at the moment. They have attended to our issues. **What problems is JustCall solving and how is that benefiting you?** It was about call quality and it was resolved by updating the iOS app. **Official Response from JustCall Team:** > Hey, thank you for this wonderful review! We're nothing without the support of customers like you. Enjoy your time with JustCall! ### 44. Just call is very easy to use, high quality and easy to understand. **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah G. | Solar Appointment setter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about JustCall?** It is easy to review analytics and quality of calls **What do you dislike about JustCall?** Multipul calls coming in at the same time **What problems is JustCall solving and how is that benefiting you?** using some other dailers we coudlnt review the analityics but on just call it makes it easy to overview all out call centre employees. **Official Response from JustCall Team:** > Hi Hannah, Thank you for your review! We’re glad JustCall makes it easy for you to check analytics and call quality. About multiple calls coming in at once, we understand that can be tricky. If you’d like help with this, our team is always available at help@justcall.io Happy to have you with us! Team JustCall ### 45. A new revolution in market **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek S. | Senior, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about JustCall?** Call quality has been decreased. This may be due to load on server **What do you dislike about JustCall?** Support is good. Team has improved alot **What problems is JustCall solving and how is that benefiting you?** Increased productivity and enhanced communication. Very good Interface for chatting **Official Response from JustCall Team:** > Hi Abhishek, Thank you for sharing your thoughts with us. We're glad to hear that our support team’s improvements have made a difference and that JustCall is helping your team stay productive and connected. We’ve noted your feedback about call quality and will make sure it’s shared with our technical team for review. Thanks, Team JustCall ### 46. Smooth and Effective CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about JustCall?** It's very easy to navigate it. The calls and SMS are just smooth and user-friendly. Could download the app through my phone or my PC. It's handy. Also, their support chat or engineers are incredible and responsive. **What do you dislike about JustCall?** Not so private and voicemail drop recording is not working or should I say not so useful as it won't have any recordings and unsure if the receiver would received my voicemail anyway. **What problems is JustCall solving and how is that benefiting you?** JustCall solves communication inefficiencies by streamlining phone and SMS systems, benefiting users by improving team collaboration, call tracking, and customer interaction. ### 47. Worst Dialer **Rating:** 0.0/5.0 stars **Reviewed by:** Kiersten M. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about JustCall?** User friendly and not many lags in the system itself. **What do you dislike about JustCall?** Delays when connecting so that prospects know it’s an auto dialer, note taking can be way off, sometimes calls don’t log at all. Also it is very difficult to filter through call lists. We used it with Salesloft and the integration was poorly executed **What problems is JustCall solving and how is that benefiting you?** None - it’s been terrible **Official Response from JustCall Team:** > We are so sorry to hear about your experience, Kiersten. We take all feedback seriously, and we genuinely regret that JustCall has been a source of frustration for you. We would love the chance to make things right. Could you please reach out to us directly at help@justcall.io with some more details about the issues you've been facing? Our team is standing by to work with you to troubleshoot the problems and improve your experience. ### 48. The Ai Voice Agent is a Game Changer **Rating:** 4.5/5.0 stars **Reviewed by:** Veronica F. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about JustCall?** The Ai voice agent. She is superb at handling our calls and routing, better than the old school ivr systems. She is trained on our company and handles requests with amazing quality and results. **What do you dislike about JustCall?** It is new, so I am having to learn a new system, but it has been pretty easy using it and I haven't even scratched the surface. **What problems is JustCall solving and how is that benefiting you?** By having the Ai voice agent handling the basic inquiries into our company, for simple things and so every minute not wasted, means I'm more productive. ### 49. Always reliable, issues solved quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel O. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about JustCall?** As far as sales dialers go, I lovee the power dialer, it allows me to be so efficient. **What do you dislike about JustCall?** Only downsides come about if you leave the tabs open for days/weeks at a time and attempt to keep using them, it'll glitch so just remember to refresh your web browser. **What problems is JustCall solving and how is that benefiting you?** I can call & keep track of the excessive amount of calls I do much easier than I otherwise could on my own. ### 50. JustCall Experience Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about JustCall?** Easy to use, add new team members and setting up **What do you dislike about JustCall?** SMS Registration, Recording Interface, Personal Settings and Integration and slow customer service response for resolution **What problems is JustCall solving and how is that benefiting you?** Setting up phone number for Sales Team **Official Response from JustCall Team:** > Hi there, Thanks for taking the time to share your experience! We're glad to hear that you found JustCall easy to set up and manage for your team. We really appreciate your feedback about SMS registration, the recording interface, and support response times. Our team is actively working on improvements in these areas to make things smoother for you. Thanks, Team JustCall ## JustCall Discussions - [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) - 2 comments, 1 upvote - [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) - 3 comments, 1 upvote - [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) - 2 comments, 1 upvote - [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) - 1 comment, 1 upvote - [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) - 1 comment, 1 upvote - [View JustCall pricing details and edition comparison](https://www.g2.com/products/saas-labs-justcall/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+12%3A09%3A48+-0500&secure%5Bsession_id%5D=32d15db8-0c00-4d36-ae09-4bdb4c22e0b7&secure%5Btoken%5D=6c8f485e297b9c5f5eea983ce4acd8e33000d4e2ea482a2127e7323ef4df6907&format=llm_user) ## JustCall Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) - [Apollo](https://www.g2.com/products/apollo-2018-12-18/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Appypie](https://www.g2.com/products/appy-pie-llp-appypie/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 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[Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Flow](https://www.g2.com/products/zoho-flow/reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) ## JustCall Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Lead Facilitation** - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Automation - AI Agents** - Customer Interaction Automation - Lead Generation - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Audio Conferencing** - Proactive Assistance - Decision Making **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Additional Functionality** - Screen Sharing - Generative AI - Custom Greetings/Messages - Mobile Access - International Calling - Virtual Voicemail - Call Scheduling - AI Copilot - Call Conferencing - Reporting/Analytics - File Sharing - Two Way Audio & Video - Audio/Video Recording - Real-Time Chat - Audio Calls **Self-Service Experience** - Knowledge Base - Searchable Articles - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Monitoring** - Interactions - Web & Application Usage - Screenshots - Web Blocking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Real-Time Analytics **Autonomy - AI Agents** - Independent Decision Making - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Activity Monitoring - Employee Monitoring** - Calls - Email Activity Tracking - Social Media Activity Tracking - Live Chat - Task/Project Tracking - Attendance Tracking - Task Progress Tracking - Location Tracking - Behavior Tracking - Time Tracking **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Feedback** - Archives **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Generative AI** - AI Text Generation - Generative AI **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Browsing History - API - Timesheet Management - Reporting & Statistics - Screen Activity Recording - Task Management - Employee Email Monitoring - Employee Activity Monitoring - Access Controls/Permissions - Employee Database - Activity Dashboard - Remote Monitoring & Management - Idle Time Monitoring - Third-Party Integrations - Remote Access/Control - Time Clock - Real-Time Data - Email Alerts - Historical Reporting - Real-Time Notifications - Alerts/Notifications - Employee Management - Real-Time Reporting - AI Copilot - Keystroke Recording - Productivity Analysis **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top JustCall Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,813 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 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