JustCall Features
Platform (16)
Mobile User Support
Based on 145 JustCall reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization
Based on 289 JustCall reviews. Allows users to customize chat colors, text, logos, and branding.
User, Role, and Access Management
Based on 148 JustCall reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration
Integrates with other customer service software to improve support and enhance functionality This feature was mentioned in 150 JustCall reviews.
Reporting
Provides analytics tools that reveal important business metrics and track progress This feature was mentioned in 147 JustCall reviews.
Dashboards
Based on 146 JustCall reviews. Displays important metrics relating to performance
Conversation Editor
As reported in 31 JustCall reviews. Allows business to edit conversations to meet the unique needs of one's business.
Integration
As reported in 32 JustCall reviews. Gives users the ability to update systems, like CRM, based on conversations.
Human-In-The-Loop
Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. 32 reviewers of JustCall have provided feedback on this feature.
Omnichannel
As reported in 282 JustCall reviews. Allows inflow of requests through various digital channels such as email, social media, etc.
Mobile Access
Allows users to access the software using mobile devices. This feature was mentioned in 287 JustCall reviews.
Queue Management
Provides queue management in case of increase in case/call inflow. 291 reviewers of JustCall have provided feedback on this feature.
Call Routing
As reported in 294 JustCall reviews. Allows distribution of incoming calls to agents.
Call Back
Allows users to request a call back. 288 reviewers of JustCall have provided feedback on this feature.
IVR
Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. 282 reviewers of JustCall have provided feedback on this feature.
Automatic Call Distribution
Allows automatic distribution of incoming calls to the agents. 283 reviewers of JustCall have provided feedback on this feature.
Ticket and Case Management (8)
Ticket Creation User Experience
User Experience of creating and submitting a ticket 150 reviewers of JustCall have provided feedback on this feature.
Ticket Response User Experience
User Experience of responding and receiving a response This feature was mentioned in 150 JustCall reviews.
Workflow
Based on 144 JustCall reviews. Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response
Based on 144 JustCall reviews. Respond to common requests with standard reply
SLA Management
Based on 133 JustCall reviews. Offers tools for managing and tracking service-level agreements (SLAs)
Attachments/Screencasts
Documents and files can be attached to the ticket to communicate with customer issues/resolutions 138 reviewers of JustCall have provided feedback on this feature.
Ticket Collaboration
As reported in 131 JustCall reviews. Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database
Central repository for account and contact information This feature was mentioned in 142 JustCall reviews.
Communication Channels (5)
Customer Portal
As reported in 133 JustCall reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case
Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 130 reviewers of JustCall have provided feedback on this feature.
Live Chat Support
Ability for customer service agents to communicate with customers via live chat to solve problems live 140 reviewers of JustCall have provided feedback on this feature.
Social Media Integration
Based on 128 JustCall reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks
Voice
Based on 140 JustCall reviews. Make and receive calls directly in the application. Track and record calls for analysis.
Self-Service Experience (3)
Knowledge Base
Provides a repository of information that can be used by those seeking support. 165 reviewers of JustCall have provided feedback on this feature.
Searchable Articles
As reported in 169 JustCall reviews. Makes articles in the knowledge base searchable on the web.
Personalization
Based on 164 JustCall reviews. Gives the user targeted, personalized results based on their activity or preferences
Self-Service Platform (4)
Branding
Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 166 JustCall reviews.
Automation
As reported in 165 JustCall reviews. Automates some or all operation related tasks
Artificial Intelligence
Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 163 JustCall reviews.
Integrations
Based on 166 JustCall reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools
Communication (5)
Pop-up Chat
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. This feature was mentioned in 196 JustCall reviews.
Notifications
Based on 198 JustCall reviews. Delivers notifications to both sides of the conversation.
Targeted Emails
Sends automated emails to further engage clients and potential clients. 187 reviewers of JustCall have provided feedback on this feature.
In-App Messaging
As reported in 189 JustCall reviews. Allows for live chat to be enabled within the app for customer help.
Co-Browsing
Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 190 JustCall reviews.
Internal Use (6)
Customization
As reported in 289 JustCall reviews. Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving
Archives conversations in a separate location for later reference. This feature was mentioned in 195 JustCall reviews.
Lead Development
Enables employees to denote potential customers. 191 reviewers of JustCall have provided feedback on this feature.
Knowledge Base
Establishes a knowledge base for employee reference during conversations. 188 reviewers of JustCall have provided feedback on this feature.
Team Inbox
Based on 192 JustCall reviews. Provides a central location for help requests, helping employees respond sooner.
Customer Profiles
Based on 194 JustCall reviews. Allows for the creation of profiles for contacts and customers.
Basic Communication (5)
Phone Calls
Based on 311 JustCall reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.
Video Calls
Based on 261 JustCall reviews. Enables users to place video calls over the internet.
Instant Messaging
As reported in 277 JustCall reviews. Enables users to send instant messages over the internet.
Conference Calls
Based on 270 JustCall reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.
Desk-to-Desk Calls
Based on 268 JustCall reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.
Advanced Features (3)
Hold Music
Offers users the option to play music for contacts who are on hold. 267 reviewers of JustCall have provided feedback on this feature.
Automated Attendants
Based on 255 JustCall reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.
VOiP Number
Based on 301 JustCall reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere.
Access (3)
Software Pairing
Based on 269 JustCall reviews and verified by the G2 Product R&D team. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.
Browser Extension
Based on 293 JustCall reviews. Allows users to download the tool along as an extension to their browser of choice.
Individual Download
Requires users download the software on its own. This feature was mentioned in 286 JustCall reviews.
Monitoring (4)
Interactions
Monitors interactions with customers and/or co-workers. This feature was mentioned in 134 JustCall reviews.
Web Usage
Monitors web usage on desktop or portable computers. 133 reviewers of JustCall have provided feedback on this feature.
Screenshots
Allows administrators to take screenshots of various devices at any time. 127 reviewers of JustCall have provided feedback on this feature.
Web Blocking
Based on 125 JustCall reviews. Blocks websites deemed irrelevant or unproductive to company goals.
Logging (4)
Calls
Logs phone calls, ensuring subject matter is relevant to company goals. This feature was mentioned in 142 JustCall reviews.
Email
As reported in 125 JustCall reviews. Logs email activity, ensuring subject matter is relevant to company goals.
Social Media
As reported in 128 JustCall reviews. Logs social media activity, ensuring subject matter is relevant to company goals.
Live Chat
Logs live chat conversations, ensuring subject matter is relevant to company goals. This feature was mentioned in 130 JustCall reviews.
Feedback (2)
Reports
Develops reports based on information logged to aid administrators understand company productivity. This feature was mentioned in 134 JustCall reviews.
Archives
Archives reports and logs for later reference. 129 reviewers of JustCall have provided feedback on this feature.
Calling (5)
Record Calls
Records calls for future reference. 650 reviewers of JustCall have provided feedback on this feature.
Generate Location
Generates an area code local to where the user is calling to increase likelihood of pick-up. This feature was mentioned in 587 JustCall reviews.
Call Types
Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. 619 reviewers of JustCall have provided feedback on this feature.
Click-to-Call
Gathers contacts from integrated tools, allowing users to call with one click. 621 reviewers of JustCall have provided feedback on this feature.
Auto Dialer
Based on 23 JustCall reviews. Has auto-dialing or predictive dialing functionality.
Contacts (3)
Personalization
As reported in 604 JustCall reviews. Retains a log of extraneous contact information such as timezone and contact engagement.
Information Locater
Based on 590 JustCall reviews. Finds and opens saved contact information for reference at the time of a new call.
Record Prospect Data
Based on 586 JustCall reviews. Allows users to denote which contacts they believe are prospective customers.
Insights (6)
Notes
Based on 615 JustCall reviews. Allows users to take notes during or after the call for future reference.
Daily Summary
Delivers users a daily summary of activity. 610 reviewers of JustCall have provided feedback on this feature.
Automated Voicemails
Based on 585 JustCall reviews. Sends automated voicemails to prospective clients who fail to answer.
Automated Emails
Sends automated emails to increase engagement with prospective clients. This feature was mentioned in 546 JustCall reviews.
Sorts Prospects
Organizes contacts based on probability of success. 540 reviewers of JustCall have provided feedback on this feature.
Automated Note Taking
Automatically transcribes and summarizes meeting discussions. This feature was mentioned in 22 JustCall reviews.
Lead Facilitation (2)
Lead Follow-up
Based on 52 JustCall reviews. Automatically contacts all leads.
Meeting Scheduling
Based on 54 JustCall reviews. Utilizes natural language processing to set up meetings.
Performance Analysis (2)
Coaching
Provides real-time coaching to sales representatives. This feature was mentioned in 52 JustCall reviews.
Peformance Tracking
As reported in 52 JustCall reviews. Tracks and analyzes sales representative performance.
Dialing Options (3)
Preview Dialing
As reported in 575 JustCall reviews. Presents information about the individual being called before the call begins.
Progressive Dialing
Based on 572 JustCall reviews and verified by the G2 Product R&D team. Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.
Predictive Dialing
Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.
Agent Tools (3)
Whisper Coaching
Based on 540 JustCall reviews and verified by the G2 Product R&D team. Allows a supervisor to listen to a call and train in real time.
Callback Scheduling
Based on 560 JustCall reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves.
Call Recording
Based on 576 JustCall reviews and verified by the G2 Product R&D team. Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.
Automation (6)
Voice Activity Detection
Based on 544 JustCall reviews and verified by the G2 Product R&D team. Decides response type by determining if voice is a human response or an answering machine.
Interactive Voice Response (IVR)
Based on 541 JustCall reviews and verified by the G2 Product R&D team. Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.
Call Scrubbing
Based on 544 JustCall reviews and verified by the G2 Product R&D team. Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.
Customer Interaction Automation
Based on 26 JustCall reviews. Allows users to automate responses to customer inquiries across various channels.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 20 JustCall reviews.
Document Processing
As reported in 20 JustCall reviews. Allows users to automate the handling, processing, and management of documents.
Call Analytics (4)
Call Recording
As reported in 53 JustCall reviews. Records sales calls and facilitates playback
Machine Learning
Based on 53 JustCall reviews. Utilizes machine learning technology to analyze recorded sales calls
Call Analysis
Based on 53 JustCall reviews. Analyzes or facilitates the analysis of recorded and stored sales calls for insight
Lead Qualification
Based on 54 JustCall reviews. Leverages analytics to qualify and score calls in real time
Agent Performance Management (3)
Customer Scoring
Leverages technology to rate or "read" recordings to determine the impact of sales calls 55 reviewers of JustCall have provided feedback on this feature.
Speech-to-Text
Transcribes sales calls from speech to text This feature was mentioned in 53 JustCall reviews.
Artificial Intelligence
Utilizes artificial intelligence technology to discover insights within recorded sales calls 53 reviewers of JustCall have provided feedback on this feature.
Text Messaging (8)
Bulk SMS
Enables users to send mass text message campaigns This feature was mentioned in 321 JustCall reviews.
Two-Way Text Messaging
As reported in 334 JustCall reviews. Facilitates two-way text messaging to encourage consumer engagement and loyalty
Text Scheduler
As reported in 328 JustCall reviews. Provides the ability to schedule single or bulk text messages to recipients on a specific date and time
Automatic Replies
As reported in 312 JustCall reviews. Provides automatic text message replies to recipients
Automatic URL Shortening
As reported in 303 JustCall reviews. Provides automatic URL shortening to use less characters via text
MMS Marketing
As reported in 320 JustCall reviews. Sends out multimedia via text messages, such as coupons, pictures, and audio
Personalization
As reported in 316 JustCall reviews. Offers features for personalizing text messages based on customer information or past behavior
Transactional SMS
Allows users to establish automated workflows and triggers to deliver transactional text messages 321 reviewers of JustCall have provided feedback on this feature.
Channels (7)
Multi-Channel Coverage
As reported in 351 JustCall reviews. Software incorporates multiple digital communications channels.
Open Listening
Allows incorporation of inbound contacts from non-marketing channels. This feature was mentioned in 351 JustCall reviews.
Physical Media
Includes physical media (mail, flyers, billboards, etc.) in the channels mix. This feature was mentioned in 352 JustCall reviews.
Voice
Based on 498 JustCall reviews and verified by the G2 Product R&D team. Provides voice call functionality.
Social
As reported in 454 JustCall reviews. Provides an interface for one or more social media channels.
Web Chat
As reported in 435 JustCall reviews. Includes or integrates with live chat initiaited from the company's web site.
Mobile SMS
Based on 490 JustCall reviews and verified by the G2 Product R&D team. Accepts contacts initiated through SMS or other mobile text functions.
Design (5)
Communications Strategy Development
Based on 352 JustCall reviews. Allows planning and deployment of an overall communications strategy.
Create Content
As reported in 358 JustCall reviews. Includes or integrates with content creation apps.
Personalization
Outbound communications are segmented and personalized. 365 reviewers of JustCall have provided feedback on this feature.
Inbound Identification
Based on 357 JustCall reviews. Inbound contacts are identified and handled based on history.
Regulatory Compliance
Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. 352 reviewers of JustCall have provided feedback on this feature.
Quality Assurance (3)
Evaluation
Provides tools for evaluating customer interactions This feature was mentioned in 67 JustCall reviews.
Calibration
As reported in 62 JustCall reviews. Offers features for maintaining fair and consistent scoring
Reports
Based on 59 JustCall reviews. Generates quality and performance reports
Engagement (3)
Feedback
Tools for providing personalized feedback and coaching sessions 65 reviewers of JustCall have provided feedback on this feature.
Dashboards
Provides a centralized dashboard for agents to view their scores and feedback This feature was mentioned in 67 JustCall reviews.
Training
Tools for educating and training agents 63 reviewers of JustCall have provided feedback on this feature.
Performance (2)
Integrations
As reported in 66 JustCall reviews. Integrates with other customer service or CRM software
Compliance
As reported in 63 JustCall reviews. Helps ensure customer privacy and data protection
Functions (8)
Session Routing
Based on 493 JustCall reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.
Session Queuing
Based on 478 JustCall reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.
Concurrent Calling
Based on 485 JustCall reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.
Speech Analytics
Based on 414 JustCall reviews. Provides some level of analytics based on keywords and vocal tones.
Auto Dialer
Based on 450 JustCall reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.
IVR
Based on 462 JustCall reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.
Inbound Screen Pop
Based on 446 JustCall reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.
Persistent Data
Based on 445 JustCall reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.
Administrative (7)
Session Summary Notes
Based on 482 JustCall reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.
Administrator Access
Based on 484 JustCall reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.
Reporting & Dashboards
Based on 518 JustCall reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.
Session Recording
Based on 457 JustCall reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.
Agent Scheduling and Assignment
Based on 463 JustCall reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.
Call Recording
Allows supervisors/managers to record and review telephone conversations of agents. This feature was mentioned in 291 JustCall reviews.
Reporting & Dashboards
As reported in 290 JustCall reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.
Responses (3)
Personalization
Based on 32 JustCall reviews. Provides personalized responses to interlocator based on segmentation or past responses.
Route To Human
As reported in 31 JustCall reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Natural Language Understanding (NLU)
Can have a natural, human-like conversation with an interlocator. This feature was mentioned in 32 JustCall reviews.
SMS Platform (6)
Reporting
As reported in 312 JustCall reviews. Provides pre-built or customizable performance reports
Automation
Automates tasks and features for added convenience 320 reviewers of JustCall have provided feedback on this feature.
White Label
Based on 311 JustCall reviews. Offers a white labeling service for agencies or resellers to customize platform branding
Text-to-Landline
As reported in 308 JustCall reviews. Text enables landline phones so users can receive text messages sent to an existing business number
Short Codes
As reported in 295 JustCall reviews. Provides businesses with 5- to 6-digit short codes for running text marketing campaigns
API Integration
Based on 306 JustCall reviews. Facilitates the integration of text messaging into existing business applications through an SMS gateway API
Workforce Management (7)
Agent Availability
As reported in 87 JustCall reviews. Offers complete visibility into agent availability to efficiently create and manage schedules.
Skills Management
Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. 84 reviewers of JustCall have provided feedback on this feature.
Shift Scheduling
Based on 88 JustCall reviews. Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.
Agent Self-Service
As reported in 83 JustCall reviews. Allows agents to set their own preferences, request time off, and trade shifts.
Mobile Access
Allows users to access the software using mobile devices. This feature was mentioned in 90 JustCall reviews.
Call Monitoring
Based on 284 JustCall reviews. Allow managers/supervisors to monitor calls for quality assurance purposes.
Performance Evaluation
As reported in 285 JustCall reviews. Allows managers/supervisors to evaluate the performance of agents.
Administration (5)
Automation
Automates some or all operation related tasks 84 reviewers of JustCall have provided feedback on this feature.
Performance Analysis
Based on 86 JustCall reviews. Monitors call volume and quality to evaluate agent performance.
Dashboards
Has a centralized dashboard for users to interact with. 88 reviewers of JustCall have provided feedback on this feature.
Forecasting
Forecasts scheduling needs based on historical data. 78 reviewers of JustCall have provided feedback on this feature.
Intraday Management
Tracks agent workloads throughout the day and helps supervisors allocate resources as needed. This feature was mentioned in 89 JustCall reviews.
Generative AI (18)
AI Text Generation
Allows users to generate text based on a text prompt. 54 reviewers of JustCall have provided feedback on this feature.
AI Text Generation
Allows users to generate text based on a text prompt. This feature was mentioned in 30 JustCall reviews.
AI Text Summarization
Condenses long documents or text into a brief summary. This feature was mentioned in 31 JustCall reviews.
AI Text Generation
Allows users to generate text based on a text prompt. 103 reviewers of JustCall have provided feedback on this feature.
AI Text Summarization
Condenses long documents or text into a brief summary. This feature was mentioned in 34 JustCall reviews.
AI Text Generation
Allows users to generate text based on a text prompt. 34 reviewers of JustCall have provided feedback on this feature.
AI Text Summarization
Condenses long documents or text into a brief summary. This feature was mentioned in 35 JustCall reviews.
AI Text-to-Speech
As reported in 34 JustCall reviews. Simulates human-like speech from text inputs.
AI Text Summarization
As reported in 35 JustCall reviews. Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs. 99 reviewers of JustCall have provided feedback on this feature.
AI Text Generation
Allows users to generate text based on a text prompt. 63 reviewers of JustCall have provided feedback on this feature.
AI Text Summarization
Based on 60 JustCall reviews. Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary. This feature was mentioned in 55 JustCall reviews.
AI Text Generation
Allows users to generate text based on a text prompt. 139 reviewers of JustCall have provided feedback on this feature.
AI Text Generation
Based on 72 JustCall reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary. 73 reviewers of JustCall have provided feedback on this feature.
AI Text Generation
As reported in 125 JustCall reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Based on 124 JustCall reviews. Condenses long documents or text into a brief summary.
Basic Communication - Cloud PBX (6)
Call Management
Supports incoming calls, call forwarding, transferring and conferencing. This feature was mentioned in 42 JustCall reviews.
Communication Management
Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business. 42 reviewers of JustCall have provided feedback on this feature.
Scalability
Scales to add additional phone capacity in order to accommodate growth in an organization. 39 reviewers of JustCall have provided feedback on this feature.
Integrations
Integrates with business tools such as CRMs, APIs, browsers, business music and more. This feature was mentioned in 39 JustCall reviews.
Mobile Accessibility
Able to connect with employee's mobile devices for further ease of access. This feature was mentioned in 42 JustCall reviews.
Accessibility
Accessible from any location with wifi connection via cloud infrastructure. This feature was mentioned in 39 JustCall reviews.
Advanced Features - Cloud PBX (2)
Security and Compliance
Based on 38 JustCall reviews. Ensures security of voice communications with encryption for calls.
Analytics and Reporting
Based on 40 JustCall reviews. Provides call analytics based on data such as call volumes, durations, and other metrics.
Productivity - Employee Monitoring (4)
Project
Based on 57 JustCall reviews. Tracks productivity by task or project to analyze efficiency.
Hours
Based on 57 JustCall reviews. Identify most and least productive hours for individual or multiple workers.
Intelligence
Based on 56 JustCall reviews. Analyzes key metrics to identify root causes of productivity blockers or enhancers.
Burnout
Based on 56 JustCall reviews. Measure markers of employee burnout like absences, mistakes, unengaged workers, etc.
Automation - AI Agents (3)
Customer Interaction Automation
As reported in 30 JustCall reviews. Allows users to automate responses to customer inquiries across various channels.
Lead Generation
Allows users to automate the process of generating and qualifying sales leads. 29 reviewers of JustCall have provided feedback on this feature.
Feedback Collection
As reported in 30 JustCall reviews. Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents (3)
Independent Decision Making
As reported in 29 JustCall reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input. This feature was mentioned in 31 JustCall reviews.
Problem Solving
Based on 30 JustCall reviews. Allows the AI agent to identify and resolve issues without user intervention.
Platform Basics - VoIP Providers (6)
PBX systems, VoIP Softphone
Contains PBX & VoIP softphone that can be used within the VoIP business system.
Call Management
Manages incoming calls with features such as call forwarding, transferring, and routing.
Network monitoring
Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.
Integrations
Enables integrations with communication and CRM platforms.
Virtual PBX
Provides compatibility with both hosted and virtual PBX solutions.
SIP trunking services
Supports SIP trunking services for local and long-distance calls.
Autonomy (4)
Independent Decision Making
Based on 20 JustCall reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
As reported in 20 JustCall reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Based on 21 JustCall reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention. 21 reviewers of JustCall have provided feedback on this feature.
Customer Query Resolution - AI Customer Support Agents (5)
Automated Ticket Resolution
Allows the AI agent to autonomously resolve customer queries without human intervention. 19 reviewers of JustCall have provided feedback on this feature.
Contextual Response Generation
Based on 20 JustCall reviews. Enables the AI agent to provide accurate answers based on the context of customer inquiries.
Sentiment Analysis
Based on 19 JustCall reviews. Allows the AI agent to analyze customer sentiment and adjust responses accordingly.
Knowledge Base Utilization
Based on 21 JustCall reviews. Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.
Multilingual Support
Provides users the ability to interact with the AI agent in multiple languages for global support. This feature was mentioned in 21 JustCall reviews.
Customer Interaction Automation - AI Customer Support Agents (4)
Proactive Customer Outreach
As reported in 21 JustCall reviews. Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.
Feedback Collection
As reported in 20 JustCall reviews. Provides users the ability to automate gathering and analyzing customer feedback after interactions.
Escalation Handling
Based on 21 JustCall reviews. Allows the AI agent to identify when issues require human intervention and escalate them appropriately.
Workflow Optimization
Based on 23 JustCall reviews. Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.
Voice Recognition - AI Voice Assistants (1)
Voice Recognition
Helps in understanding different accents, dialects, and speech patterns.
Speech Synthesis - AI Voice Assistants (3)
Speech Synthesis
Helps to generate human-like speech responses.
Customizable speech
Provides customizable speech speed and intonation.
Multiple voice actions
Provides multiple voice options like gender, tone and style.
Security and privacy - AI Voice Assistants (1)
Encrypted communication
Allows communications to be secure and authenticated.
Compatibility - AI Voice Assistants (1)
Cross platform compatibility
Aids in syncing with multiple devices.
Agentic AI - SMS Marketing (6)
Autonomous Task Execution
Based on 11 JustCall reviews. Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes This feature was mentioned in 12 JustCall reviews.
Cross-system Integration
Works across multiple software systems or databases 13 reviewers of JustCall have provided feedback on this feature.
Natural Language Interaction
As reported in 12 JustCall reviews. Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting 12 reviewers of JustCall have provided feedback on this feature.
Decision Making
Based on 12 JustCall reviews. Makes informed choices based on available data and objectives
Agentic AI - Customer Self-Service (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Call Center Infrastructure (CCI) (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Contact Center (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Help Desk (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Outbound Call Tracking (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input This feature was mentioned in 23 JustCall reviews.
Natural Language Interaction
Engages in human-like conversation for task delegation 22 reviewers of JustCall have provided feedback on this feature.
Agentic AI - Auto Dialer (2)
Autonomous Task Execution
As reported in 11 JustCall reviews. Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases 12 reviewers of JustCall have provided feedback on this feature.
Agentic AI - AI Sales Assistant (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input This feature was mentioned in 11 JustCall reviews.
Multi-step Planning
As reported in 10 JustCall reviews. Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience This feature was mentioned in 11 JustCall reviews.
Natural Language Interaction
Engages in human-like conversation for task delegation 11 reviewers of JustCall have provided feedback on this feature.
Proactive Assistance
Anticipates needs and offers suggestions without prompting This feature was mentioned in 11 JustCall reviews.
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Conversation Intelligence (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - VoIP Providers (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Audio Conferencing (2)
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
AI Capabilities - Auto Dialer (3)
Call Prioritization and List Optimization
Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.
Compliance Monitoring
Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.
Speech Analytics and Sentiment Analysis
Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.
Technology Glossary Features
View definitions of the features and discover new technology terms.
What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features.
SLA management is the process of ensuring that all the services and procedures of a business align with the service level agreement (SLA). Learn more about why SLA management is essential, the benefits it offers, and which best practices are appropriate for it.





