Auto Dialer reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality.
Auto dialer software often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone.
Many auto dialer products integrate directly with existing CRM software or are built into contact center infrastructure software or telecom services for call centers, but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with outbound call tracking software. They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself.
To qualify for inclusion in the Auto Dialer category, a product must:
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Ring.io is a dialer platform for CRM (Salesforce, Hubspot, Pipedrive, Zoho, Dynamics & more) that makes sales teams more productive. With click-to-call & power dialing modes, Ring.io enables your sales team to spend less time tracking activity and more time selling. Call recording and analytics helps sales leaders identify best practices of high-performers to spread throughout the sales team. A simple interactive voice response (IVR) function lets you customize your call routing and answ
Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message.
Auto dialer software often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone.
Key Benefits of Auto Dialer Software
Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality. Positions that involve a high volume of outbound calling will get the most benefit from auto dialer software. The traditional example is telemarketing, where calls per hour is often a key performance metric (KPI), but any job where time spent dialing phone numbers could be better spent preparing for the call itself will appreciate the utility of an auto dialer system. One of the time-saving aspects of auto dialer software is that it can dial multiple numbers simultaneously, automatically connecting agents to the ones that answer. Many auto dialers include logging, so keeping records of calls made and calls connected is likewise removed from manual entry. Where autologging is not provided, the function is covered by the agent’s desktop application.
Features that may be present in auto dialer software include:
Preview dialing — Presents information about the individual being called before the call begins.
Progressive dialing — Similar to preview dialing, progressive dialing gives an agent a predetermined amount of time to view call information before automatically calling.
Predictive dialer — Uses an algorithm to predict when an operator will be available to handle their next call, taking into account type of call, average handle time, customer history, and other factors.
Call recording — Record calls to access or evaluate at a later time to ensure quality standards are met and pause recording of live calls if necessary.
Location generator — Generate an area code local to where the user is calling to increase the likelihood of pickup.
Voice detection — Decides response type by determining if a voice is a human response or an answering machine.
Call scrubbing — Removes phone numbers from an uploaded list of numbers in the National Do Not Call Registry or other source.
Voice broadcast — Presents a prerecorded audio message when the call is answered.
Interactive voice response (IVR) — Uses touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone.
Blocking and hang-ups — Many people have consumer technology in place that can block calls from auto dialers. Furthermore, there is usually a telltale delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it is an auto dialer and hang up.
Voicemail incompatibility — Automated messages from auto dialers often do not mix well with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function in recordings.
Negative opinion — Most people, when asked, report a strong dislike for autodialed calls, regardless of whether it is a human being or a computer on the other end. Excessive or indiscriminate use of auto dialers may harm customer opinion.