# Best Auto Dialer Software - Page 3 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* The best auto dialer software in 2026 is Nooks, rated 4.8 out of 5 on G2 based on 1,500+ verified reviews. Close matches Nooks' top rating and offers a built-in CRM for teams prioritizing integrated lead management. Both tools excel at high-volume parallel dialing, though users occasionally report lag during peak calling periods. 1. Nooks — 4.8/5 (1,500+ reviews): High-volume parallel dialing with AI-powered coaching 2. Orum — 4.6/5 (800+ reviews): Parallel-dialing outbound with AI-powered connect rates 3. Genesys Cloud CX — 4.4/5 (1,500+ reviews): Omnichannel outbound dialing with Salesforce-native routing 4. RingCentral Contact Center — 4.1/5 (200+ reviews): Omnichannel outbound dialing with CRM-integrated call logging 5. Close — 4.7/5 (2,000+ reviews): High-volume outbound dialing with built-in CRM *Updated June 2026. Based on 2026 G2 verified review data across 47 products.* Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality. The [best auto dialer software](https://learn.g2.com/best-auto-dialer-software) often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone. Many auto dialer products integrate directly with existing [CRM software](https://www.g2.com/categories/crm) or are built into [contact center infrastructure software](https://www.g2.com/categories/contact-center-infrastructure) or [telecom services for call centers](https://www.g2.com/categories/telecom-services-for-call-centers), but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with [outbound call tracking software](https://www.g2.com/categories/outbound-call-tracking). They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself. To qualify for inclusion in the Auto Dialer category, a product must: - Automatically call phone numbers from a predesignated list - Present a prerecorded message or prompt once the call is answered or connect to a live agent ## Top Auto Dialer Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,632 reviews) | High-volume parallel dialing with AI-powered coaching | "[Nooks Delivers Huge ROI with Seamless CRM Integrations and Rockstar Onboarding](https://www.g2.com/survey_responses/nooks-review-13144456)" | | 2 | [Orum](https://www.g2.com/products/orum/reviews) | 4.6/5.0 (915 reviews) | Parallel-dialing outbound with AI-powered connect rates | "[Orum: Easy to Use, Seamless Integrations, and a Huge Productivity Boost](https://www.g2.com/survey_responses/orum-review-13123272)" | | 3 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,034 reviews) | High-volume outbound dialing with built-in CRM | "[Easy Setup, Seamless Email Integration, and Responsive Support](https://www.g2.com/survey_responses/close-review-13148546)" | | 4 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,467 reviews) | Omnichannel outbound dialing with Salesforce-native routing | "[Centralized Omnichannel Power with Insightful Real-Time Reporting](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)" | | 5 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,453 reviews) | High-volume dialing with Salesforce-integrated call intelligence | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 6 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (604 reviews) | Predictive dialing with Salesforce-integrated campaign workflows | "[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)" | | 7 | [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) | 4.1/5.0 (210 reviews) | Omnichannel outbound dialing with CRM-integrated call logging | "[Reliable Contact Center Platform for Efficient Customer Engagement](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855)" | | 8 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,810 reviews) | CRM-integrated power dialing with AI call intelligence | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 9 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,359 reviews) | CRM-integrated power dialing with AI call intelligence | "[Integration with HubSpot Enhances Call Management](https://www.g2.com/survey_responses/justcall-review-13141009)" | | 10 | [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) | 4.5/5.0 (8,876 reviews) | Intent-driven dialing with B2B contact intelligence | "[ZoomInfo GTM Workspace: Fast, Accurate Data and Strong ROI for Channel Prospecting](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12893195)" | ## G2 Grid® for Auto Dialer Software ![G2 Grid® for Auto Dialer Software plotting products by satisfaction and market presence](https://www.g2.com/categories/auto-dialer/grids.png?focus%5B%5D=1188166&focus%5B%5D=125401&focus%5B%5D=3296&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=5511&focus%5B%5D=37283&focus%5B%5D=87468) Highlighted products: Nooks, Orum, Close, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, RingCentral Contact Center, and CloudTalk. Underlying data: [Grid® JSON](https://www.g2.com/categories/auto-dialer/grids.json?focus%5B%5D=nooks&focus%5B%5D=orum&focus%5B%5D=close&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=cloudtalk) ## How Many Auto Dialer Software Products Does G2 Track? **Total Products under this Category:** 173 ### Category Stats (Jul 2026) - **Average Rating**: 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: telecrm (+2.47%) - Among all products in this category, telecrm recorded the largest rating increase compared to last month *Last updated: July 24, 2026* ## How Does G2 Rank Auto Dialer Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,100+ Authentic Reviews - 173+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### The Sales Factory The Sales Factory is a recognized category leader specialized in outsourced sales and lead generation designed to help businesses drive new revenue and accelerate growth by connecting them with the right buyers through its proprietary human-led AI-augmented model. The Sales Factory focuses on providing strategic, AI-augmented, and technology-enabled services that cater to the unique needs of B2B companies, ranging from start-ups to large Fortune 100 enterprises. Targeting businesses that encounter challenges in pipeline growth and sales performance, The Sales Factory offers a comprehensive suite of services. These include go-to-market (GTM) strategy support, GTM engineering, sales development representative (SDR) and business development representative (BDR) services, as well as GTM team building. Each service is meticulously designed to enhance market entry and expansion efforts, equipping clients with the insights and resources necessary to effectively penetrate their target markets. The Sales Factory prides itself on employing a team composed entirely of university-educated, on-shore talent, ensuring a high level of professionalism and expertise in delivering impactful results. Key features of The Sales Factory's offerings include the rapid deployment of go-to-market strategies, which can be implemented in weeks rather than months. This agility allows clients to enter the market swiftly, capitalizing on emerging opportunities. The company possesses extensive knowledge of both US and global markets, providing strategic advantages that help clients navigate complex business environments. Their industry versatility spans various sectors, including Software, SaaS, Robotics, Automation, Hardware, Logistics, Manufacturing, and B2B2C, making them a valuable partner for diverse business needs. What distinguishes The Sales Factory is its unique approach that combines data-led precision with a human-centric methodology, enhanced by proprietary AI technology. This ensures that strategies not only resonate with target audiences but also foster long-term relationships. By acting as a virtual extension of clients' teams, The Sales Factory aligns closely with their goals, strategies, and technology, creating a seamless integration that enhances overall effectiveness. Businesses aiming to elevate their sales and revenue growth will find a committed partner in The Sales Factory. With a focus on adaptability, comprehensive industry knowledge, and a dedication to delivering results that exceed expectations, The Sales Factory is well-equipped to transform business goals into tangible success. For those interested in exploring tailored solutions to drive revenue opportunities, reaching out directly or visiting their website can provide further insights into how they can support your business objectives. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1386&secure%5Bchosen_at%5D=2026-07-24T11%3A24%3A47Z&secure%5Bdisplayable_resource_id%5D=1386&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1386&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=152681&secure%5Bresource_id%5D=1386&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fauto-dialer&secure%5Btoken%5D=977632e3a217592ea4270f025c0c567b98fe1c90bcec3c0c4da460c3e285f80c&secure%5Burl%5D=https%3A%2F%2Fwww.thesalesfactory.com%2F&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Auto Dialer Software Products in 2026? ### 1. [Hot Prospector](https://www.g2.com/products/hot-prospector/reviews) Hot Prospector is an AI-powered power dialer and sales engagement platform built specifically for GoHighLevel agencies. Unlike generic dialers designed for single sales teams, Hot Prospector is the only multi-tenant, white-label power dialer that lets agencies run outbound calling operations across all of their clients from a single dashboard — under their own brand. Power Dialing Built for Volume Hot Prospector's 3-line parallel dialer allows sales reps to make 400+ dials per day — 3-5x the output of a standard single-line power dialer. Reps move through call lists automatically, drop pre-recorded voicemails instantly, and spend more time in live conversations instead of waiting on rings and voicemail beeps. The result: more conversations, more demos booked, and more closed deals without adding headcount. Native GoHighLevel Integration Hot Prospector integrates directly with GoHighLevel — no Zapier, no webhooks, no manual syncing. Call dispositions, contact updates, and follow-up tasks sync automatically back to GHL workflows in real time. For agencies running their clients on GoHighLevel, HP is the missing piece that turns GHL into a complete outbound sales machine. White-Label Multi-Tenant Architecture HP is the only power dialer built with a true agency-first, multi-tenant architecture. Agencies can white-label the entire platform under their own brand and logo, provision sub-accounts for each client, and manage every calling operation from one admin dashboard. Clients see your brand — not Hot Prospector's. AI Conversation Intelligence Every call is recorded, transcribed, and scored by AI. Hot Prospector's conversation intelligence engine surfaces coachable moments, flags objection patterns, tracks talk-to-listen ratios, and gives sales managers real-time visibility into rep performance — without listening to hours of call recordings. Transparent Pricing — No Platform Markups Hot Prospector runs on flat-rate platform pricing with no per-minute markups. Unlike competitors like who charge $0.02–$0.04 per minute on top of carrier costs, HP passes wholesale rates directly to you with zero markup. You pay directly — what you see is what you get. Plans start at $137/month. Who Uses Hot Prospector Hot Prospector is used by GoHighLevel agency owners, sales managers, appointment setters, and SDRs across industries including med spa, dental, home services, real estate, solar, financial services, and more. Over 300 agencies currently run their outbound operations on Hot Prospector. **Average Rating:** 4.5/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Hot Prospector?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Hot Prospector?** - **Seller:** [Hot Prospector](https://www.g2.com/sellers/hot-prospector) - **Year Founded:** 2010 - **HQ Location:** Las Vegas, US - **Twitter:** @hotprospector1 (442 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4850298/ (50 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 30% Mid-Market #### What Are Hot Prospector's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Analytics (1 reviews) - Easy Learning (1 reviews) - Navigation Ease (1 reviews) - Positive Experience (1 reviews) **Cons:** - App Functionality (1 reviews) - Inaccurate Reporting (1 reviews) - Limited Functionality (1 reviews) - Steep Learning Curve (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About Hot Prospector? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Hot Prospector, enhancing productivity and streamlining lead management effortlessly. - Users value the **detailed analytics** of Hot Prospector, enhancing campaign evaluation and strategic planning for better outcomes. - Users find Hot Prospector's **easy learning curve** beneficial for quickly mastering its automation tools and features. - Users love the **intuitive navigation** of Hot Prospector, which simplifies workflows and boosts productivity. - Users find Hot Prospector to offer **unmatched value** with its comprehensive tools and user-friendly software. **Cons:** - Users find the **advanced features complicated** , noting a need for tutorials and a more robust mobile application. - Users find the **inaccurate reporting** in Hot Prospector frustrating, especially when targeting larger enterprises. - Users find the **limited functionality** of Hot Prospector, particularly in the mobile app, a challenge for effective usage. - Users face a **steep learning curve** with Hot Prospector, especially new or less tech-savvy individuals. - Users express concerns about the **user interface and ease of use** , suggesting significant room for improvement in UX. #### What Are Recent G2 Reviews of Hot Prospector? **"[Most Effective Marketing Automation Software](https://www.g2.com/survey_responses/hot-prospector-review-8457095)"** **Rating:** 4.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/hot-prospector-review-8457095) --- **"[Hot Prospector:- Streamlined Leads, Efficient Client Management.](https://www.g2.com/survey_responses/hot-prospector-review-8958121)"** **Rating:** 4.5/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/hot-prospector-review-8958121) --- #### What Are G2 Users Discussing About Hot Prospector? - [What is Hot Prospector used for?](https://www.g2.com/discussions/what-is-hot-prospector-used-for) ### 2. [AI Rudder](https://www.g2.com/products/ai-rudder/reviews) AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication. **Average Rating:** 4.6/5.0 **Total Reviews:** 13 **How Do G2 Users Rate AI Rudder?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Omnichannel:** 6.7/10 (Category avg: 8.6/10) - **API / Integrations:** 8.9/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind AI Rudder?** - **Seller:** [AI Rudder](https://www.g2.com/sellers/ai-rudder) - **Year Founded:** 2019 - **HQ Location:** Palo Alto, US - **Twitter:** @AIRudder (50 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/airudder/ (273 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 77% Mid-Market, 15% Enterprise #### What Are Recent G2 Reviews of AI Rudder? **"[Awesome AI Performance and Insights](https://www.g2.com/survey_responses/ai-rudder-review-4856815)"** **Rating:** 5.0/5.0 stars *— Kenan R.* [Read full review](https://www.g2.com/survey_responses/ai-rudder-review-4856815) --- **"[Best AI based desk collection](https://www.g2.com/survey_responses/ai-rudder-review-7008986)"** **Rating:** 5.0/5.0 stars *— Putu H.* [Read full review](https://www.g2.com/survey_responses/ai-rudder-review-7008986) --- #### What Are G2 Users Discussing About AI Rudder? - [What is AI Rudder used for?](https://www.g2.com/discussions/what-is-ai-rudder-used-for) ### 3. [Voiptime Cloud](https://www.g2.com/products/voiptime-cloud/reviews) Voiptime Contact Center is a cloud-based call center solution, helping medium businesses and enterprises to process client requests across all communication channels (voice, webchat, email, chatbot), and manage all call center operations in one powerful platform. Increase the productivity of your team and watch your business grow! **Average Rating:** 4.9/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Voiptime Cloud?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Omnichannel:** 9.3/10 (Category avg: 8.6/10) - **API / Integrations:** 8.7/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Voiptime Cloud?** - **Seller:** [Voiptime Cloud](https://www.g2.com/sellers/voiptime-cloud) - **Year Founded:** 2010 - **HQ Location:** Denver, US - **Twitter:** @Voiptimecloud (52 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/voiptimecloud/about (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 71% Small-Business, 29% Mid-Market #### What Are Recent G2 Reviews of Voiptime Cloud? **"[The contact center solution that meets the expectations](https://www.g2.com/survey_responses/voiptime-cloud-review-9686453)"** **Rating:** 5.0/5.0 stars *— Kateryna K.* [Read full review](https://www.g2.com/survey_responses/voiptime-cloud-review-9686453) --- **"[Good call center solution](https://www.g2.com/survey_responses/voiptime-cloud-review-4776493)"** **Rating:** 5.0/5.0 stars *— Peter O.* [Read full review](https://www.g2.com/survey_responses/voiptime-cloud-review-4776493) --- #### What Are G2 Users Discussing About Voiptime Cloud? - [What is Voiptime Cloud used for?](https://www.g2.com/discussions/what-is-voiptime-cloud-used-for) ### 4. [VICIdial](https://www.g2.com/products/vicidial/reviews) VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings. **Average Rating:** 4.1/5.0 **Total Reviews:** 38 **How Do G2 Users Rate VICIdial?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.9/10) - **Omnichannel:** 7.8/10 (Category avg: 8.6/10) - **API / Integrations:** 9.4/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind VICIdial?** - **Seller:** [Vicidial Group](https://www.g2.com/sellers/vicidial-group) - **Year Founded:** 2007 - **HQ Location:** St Petersburg, Florida - **Twitter:** @vicidial (22,527 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vicidialgroup/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 54% Small-Business, 44% Mid-Market #### What Are VICIdial's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Features (1 reviews) - Reporting (1 reviews) - Setup Ease (1 reviews) **Cons:** - Difficult Implementation (1 reviews) - Difficult Learning (1 reviews) - Learning Curve (1 reviews) - Poor Interface Design (1 reviews) - Setup Difficulty (1 reviews) ### What Do G2 Reviewers Say About VICIdial? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of VICIdial, appreciating its scalable and light solution for effective management. - Users find the **easy setup** of VICIdial beneficial, enhancing their overall experience with its rich features. - Users value the **scalability and robust reporting features** of VICIdial, facilitating efficient oversight and management. - Users value the **great reporting services** of VICIdial, enhancing oversight of agent activities and call minutes. - Users find the **setup ease** of VICIdial beneficial, making it straightforward to start using its extensive features. **Cons:** - Users find the **difficult implementation** of VICIdial challenging, affecting their initial experience and usability. - Users find the **difficult learning** curve challenging, struggling with setup and the need for a more intuitive UI. - Users find the **learning curve steep** , facing challenges with the initial setup and user interface usability. - Users find the **poor interface design** of VICIdial challenging and less user-friendly, impacting initial use and setup. - Users find the **initial setup challenging** , highlighting a steep learning curve and the need for a more intuitive UI. #### What Are Recent G2 Reviews of VICIdial? **"[All in One Open Source Contact Center Solution](https://www.g2.com/survey_responses/vicidial-review-11351169)"** **Rating:** 4.5/5.0 stars *— Jose S.* [Read full review](https://www.g2.com/survey_responses/vicidial-review-11351169) --- **"[Free, Scalable Contact Center with a Learning Curve](https://www.g2.com/survey_responses/vicidial-review-12225557)"** **Rating:** 4.0/5.0 stars *— Jose S.* [Read full review](https://www.g2.com/survey_responses/vicidial-review-12225557) --- #### What Are G2 Users Discussing About VICIdial? - [Is VICIdial a VoIP?](https://www.g2.com/discussions/is-vicidial-a-voip) - [What is VICIdial used for?](https://www.g2.com/discussions/what-is-vicidial-used-for) - [How much does VICIdial cost?](https://www.g2.com/discussions/how-much-does-vicidial-cost) ### 5. [Shape Software](https://www.g2.com/products/shape-software-shape-software/reviews) Shape is purpose-built sales and marketing automation software that comes with pre-built features that can be configured for any business. The easy-to-use interface empowers your teams and consolidates all aspects of your business in one AI platform. Shape Software provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer relationships, communicating seamlessly, or tracking projects. Start growing your revenue with Shape today. **Average Rating:** 4.5/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Shape Software?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Shape Software?** - **Seller:** [Shape Software](https://www.g2.com/sellers/shape-software) - **HQ Location:** Irvine, California - **Twitter:** @ShapeBizTech (656 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18416707/ (42 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Accounting - **Company Size:** 60% Small-Business, 35% Mid-Market #### What Are Shape Software's Pros and Cons? **Pros:** - Email Marketing (2 reviews) - Lead Management (2 reviews) - Automation (1 reviews) - Automation Features (1 reviews) - Automation Focus (1 reviews) **Cons:** - Editing Limitations (2 reviews) - Expensive (2 reviews) - API Issues (1 reviews) - App Limitations (1 reviews) - Billing Issues (1 reviews) ### What Do G2 Reviewers Say About Shape Software? *AI-generated summary from verified user reviews* **Pros:** - Users find the **email marketing tools** in Shape Software advanced and effective for their marketing automation needs. - Users value the **advanced lead management features** of Shape Software, enhancing their marketing automation and customer engagement. - Users value the **robust marketing automation tools** in Shape Software, enhancing their campaigns effectively and efficiently. - Users appreciate the **marketing automation tools** of Shape Software, enhancing their campaign efficiency and lead management. - Users value the **wide array of marketing automation tools** in Shape Software, enhancing their campaign effectiveness. **Cons:** - Users experience **editing limitations** with Shape Software, including restricted customization and a slow performance compared to competitors. - Users criticize the **expensive subscription costs** and additional fees, feeling it offers less value compared to competitors. - Users face **API issues** with Shape Software, citing limitations in functionality and restrictive usage limits despite extra fees. - Users report **app limitations** like restricted customization, slow performance, and high additional costs affecting overall satisfaction. - Users face significant **billing issues** with Shape Software, including difficulties in canceling subscriptions and high contract costs. #### What Are Recent G2 Reviews of Shape Software? **"[Shape CRM Software is simply the best CRM solution out there!](https://www.g2.com/survey_responses/shape-software-review-7751030)"** **Rating:** 5.0/5.0 stars *— Irina A.* [Read full review](https://www.g2.com/survey_responses/shape-software-review-7751030) --- **"[The Best CRM on the Market](https://www.g2.com/survey_responses/shape-software-review-7720586)"** **Rating:** 5.0/5.0 stars *— Bryan L.* [Read full review](https://www.g2.com/survey_responses/shape-software-review-7720586) --- #### What Are G2 Users Discussing About Shape Software? - [What is Shape Software used for?](https://www.g2.com/discussions/what-is-shape-software-used-for) ### 6. [Bearworks](https://www.g2.com/products/bearworks/reviews) Bearworks simplifies the sales process with its AI-powered platform, designed to enhance productivity and help teams close more deals efficiently. Its parallel dialer seamlessly connects sales representatives with prospects. Unlike traditional batch dialers that often drop calls, Bearworks ensures every connection is managed, maximizing productivity and improving lead engagement. The platform also features automated voicemail drops. When prospects don’t answer, pre-recorded, personalized voicemails are left automatically, enabling sales teams to maintain a personal touch while focusing on live interactions and high-priority tasks. Bearworks optimizes call connections, ensuring calls are answered by prospects. With local area code capabilities, it increases the likelihood of calls being picked up and prevents over-contacting by managing call frequency. Bearworks’ virtual Salesfloor fosters team collaboration with integrated audio and video tools for real-time coaching, feedback, and communication. Sales managers can oversee performance, provide on-the-spot training, and facilitate teamwork—all within a single, cohesive platform. **Average Rating:** 5.0/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Bearworks?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Omnichannel:** 9.0/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Bearworks?** - **Seller:** [Bearworks](https://www.g2.com/sellers/bearworks) - **Year Founded:** 2022 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/bearworks/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Bearworks's Pros and Cons? **Pros:** - Efficiency (2 reviews) - Time-saving (2 reviews) - Daily Use (1 reviews) - Data Gathering (1 reviews) - Lead Generation (1 reviews) **Cons:** - Dialer Limitations (2 reviews) ### What Do G2 Reviewers Say About Bearworks? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **efficiency improvement** of Bearworks, experiencing significant increases in meetings and team morale. - Users praise the **time-saving capabilities** of Bearworks, enhancing productivity and improving call outcomes significantly. - Users value the **enhanced visibility** with Bearworks, leading to increased team efficiency and meeting bookings. - Users appreciate the **data visibility** in Bearworks, enabling better trend analysis and significant improvements in team efficiency. - Users have seen an immediate boost in **lead generation** , enhancing engagement and improving team morale significantly. **Cons:** - Users find the **dialer limitations** frustrating, as it requires switching tools for SMS and email communication. #### What Are Recent G2 Reviews of Bearworks? **"[Bearworks turned our outbound team around in a week](https://www.g2.com/survey_responses/bearworks-review-11205362)"** **Rating:** 5.0/5.0 stars *— Alara A.* [Read full review](https://www.g2.com/survey_responses/bearworks-review-11205362) --- **"[One of the few tools that actually moves pipeline](https://www.g2.com/survey_responses/bearworks-review-11205110)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/bearworks-review-11205110) --- ### 7. [Quack](https://www.g2.com/products/quack/reviews) Quack is a parallel dialer designed to enhance the efficiency of Sales Development Representative (SDR) teams by enabling simultaneous calls to multiple prospects. This innovative approach allows SDRs to engage with 2-3 times more prospects during each call session, significantly boosting productivity and pipeline development. Key Features and Functionality: - Parallel Dialing: Simultaneously call multiple prospects to maximize outreach within limited time frames. - Seamless CRM Integration: Effortlessly connect with platforms like Outreach, SalesLoft, or HubSpot, ensuring smooth data synchronization and workflow continuity. - Data Synchronization: Automatically update and sync call data back to the integrated CRM, maintaining accurate records without manual input. - User-Friendly Interface: Initiate dialing sessions quickly with an intuitive design, reducing setup time and allowing SDRs to focus on conversations. Primary Value and Problem Solved: Quack addresses the common challenge of limited prospect engagement due to time constraints in traditional cold calling methods. By enabling parallel dialing, it significantly increases the number of conversations SDRs can have, leading to a higher volume of meetings booked and a more robust sales pipeline. This efficiency not only saves hours per day but also reduces call anxiety among team members, as noted by users who have observed a 20%-25% increase in demos booked. Ultimately, Quack transforms cold calling into a more effective and scalable channel for meeting acquisition. **Average Rating:** 4.2/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Quack?** - **Omnichannel:** 9.4/10 (Category avg: 8.6/10) - **API / Integrations:** 9.4/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Quack?** - **Seller:** [Quack](https://www.g2.com/sellers/quack) - **Year Founded:** 2022 - **HQ Location:** Calgary, Alberta - **LinkedIn® Page:** https://www.linkedin.com/company/quackdials (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 59% Small-Business, 18% Mid-Market #### What Are Quack's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Time-saving (2 reviews) - Customer Support (1 reviews) - Efficiency (1 reviews) - Intuition (1 reviews) **Cons:** - Communication Issues (2 reviews) - Integration Issues (2 reviews) - Poor Customer Support (2 reviews) - Call Issues (1 reviews) - Dialer Limitations (1 reviews) ### What Do G2 Reviewers Say About Quack? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Quack, enjoying its intuitive interface and seamless contact imports. - Users find that Quack's **time-saving capabilities** significantly enhance their productivity in making outbound calls. - Users praise Quack's **exceptional customer support** , with founders readily available to assist via Google Meets for quick resolutions. - Users find Quack enhances **efficiency in making outbound calls** , allowing for increased call volume with less effort. - Users value the **intuitive and accessible user interface** of Quack, enhancing their engagement and connection rates effortlessly. **Cons:** - Users experience **communication issues** with Quack, citing poor customer support and limited integration options impacting usability. - Users express frustration with **integration limitations** of Quack, making it difficult to connect with other essential tools. - Users face significant challenges with **poor customer support** , making it difficult to resolve billing issues with Quack. - Users report significant **call issues** with Quack, facing difficulties in reaching customer service and resolving billing problems. - Users find the **dialer limitations** of Quack restrictive, impacting integration options and overall usability. #### What Are Recent G2 Reviews of Quack? **"[Great Product with Excellent Customer Support](https://www.g2.com/survey_responses/quack-review-10936455)"** **Rating:** 5.0/5.0 stars *— Seena M.* [Read full review](https://www.g2.com/survey_responses/quack-review-10936455) --- **"[Fantastic Auto dialing to help with connects!](https://www.g2.com/survey_responses/quack-review-11779457)"** **Rating:** 4.5/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/quack-review-11779457) --- ### 8. [OutReach](https://www.g2.com/products/customer-dynamics-outreach/reviews) Designed specifically for NICE CXone customers who need more functionality and performance, OutReach from Customer Dynamics is a high-performance, robust, easy-to-use, web-based solution that scales dialing campaigns from thousands to millions of records effortlessly. **Average Rating:** 4.2/5.0 **Total Reviews:** 15 **How Do G2 Users Rate OutReach?** - **Omnichannel:** 7.9/10 (Category avg: 8.6/10) - **API / Integrations:** 6.7/10 (Category avg: 8.6/10) - **Progressive Dialing:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind OutReach?** - **Seller:** [Customer Dynamics](https://www.g2.com/sellers/customer-dynamics) - **Year Founded:** 2004 - **HQ Location:** Draper, US - **Twitter:** @CustomerDynamic (9 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/617302 (23 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 73% Mid-Market, 20% Small-Business #### What Are Recent G2 Reviews of OutReach? **"[Outreach does the trick!](https://www.g2.com/survey_responses/outreach-review-8260281)"** **Rating:** 5.0/5.0 stars *— Sebastien M.* [Read full review](https://www.g2.com/survey_responses/outreach-review-8260281) --- **"[A worthy tool for outreach](https://www.g2.com/survey_responses/outreach-review-8282285)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/outreach-review-8282285) --- ### 9. [MonsterConnect](https://www.g2.com/products/monsterconnect/reviews) Monsterconnect is a sales acceleration platform that helps sales teams generate more leads through live conversations and multi-touch email cadences. **Average Rating:** 4.7/5.0 **Total Reviews:** 46 **How Do G2 Users Rate MonsterConnect?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind MonsterConnect?** - **Seller:** [MonsterConnect](https://www.g2.com/sellers/monsterconnect) - **Year Founded:** 2011 - **HQ Location:** Indianapolis, IN - **Twitter:** @MonsterConnect (78 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1430483/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Hospital & Health Care - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are Recent G2 Reviews of MonsterConnect? **"[Cool product, excited for new features to roll out!](https://www.g2.com/survey_responses/monsterconnect-review-6625517)"** **Rating:** 4.0/5.0 stars *— Hayden H.* [Read full review](https://www.g2.com/survey_responses/monsterconnect-review-6625517) --- **"[Monster is the best job platform](https://www.g2.com/survey_responses/monsterconnect-review-8185876)"** **Rating:** 5.0/5.0 stars *— Ravi S.* [Read full review](https://www.g2.com/survey_responses/monsterconnect-review-8185876) --- #### What Are G2 Users Discussing About MonsterConnect? - [What is MonsterConnect used for?](https://www.g2.com/discussions/what-is-monsterconnect-used-for) - 1 comment, 1 upvote ### 10. [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) Ricochet360 is the All-in-One Auto Dialer, CRM/Lead Management, and Marketing Automation Platform designed for both inbound & outbound agents looking for a competitive advantage by enabling them to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate 95% of their daily workflows. **Average Rating:** 4.4/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Ricochet360?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Omnichannel:** 8.3/10 (Category avg: 8.6/10) - **API / Integrations:** 5.8/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Ricochet360?** - **Seller:** [Speed to Contact](https://www.g2.com/sellers/speed-to-contact) - **Year Founded:** 2010 - **HQ Location:** El Segundo, CA - **Twitter:** @speedtocontact (519 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1873214 (68 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Mid-Market, 35% Small-Business #### What Are Ricochet360's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Easy Integration (2 reviews) - Lead Management (2 reviews) - User-Friendly (2 reviews) - Automation (1 reviews) **Cons:** - Complex Setup (1 reviews) - Dashboard Issues (1 reviews) - Image Management (1 reviews) - Lead Management (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Ricochet360? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Ricochet360, making navigation and setup simple for everyone. - Users value the **easy integration** of Ricochet360, seamlessly connecting tools and enhancing productivity without hassle. - Users value the **efficient lead management system** in Ricochet360, which boosts conversion rates and improves tracking. - Users value the **user-friendly interface** of Ricochet360, making navigation and setup effortless for everyone. - Users value the **efficiency of automation** in Ricochet360, streamlining processes and improving overall productivity. **Cons:** - Users face **complex setup challenges** with Ricochet360, limiting customization options for advanced business scenarios. - Users find Ricochet360's **dashboard customization limited** , lacking flexibility for rearranging widgets and complex setups. - Users find Ricochet360's **customization flexibility limited** , hindering complex project management and dashboard adjustments. - Users find Ricochet360's **customization flexibility limited** , especially for complex scenarios and dashboard arrangements. - Users find Ricochet360's **limited customization** restricts adaptability for complex business needs, impacting project management and dashboard flexibility. #### What Are Recent G2 Reviews of Ricochet360? **"[Essential CRM for Streamlined Game Partnerships](https://www.g2.com/survey_responses/ricochet360-review-12964009)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/ricochet360-review-12964009) --- **"[Effortless Dialing, Boosts Productivity](https://www.g2.com/survey_responses/ricochet360-review-12228095)"** **Rating:** 5.0/5.0 stars *— Jesus Miguel B.* [Read full review](https://www.g2.com/survey_responses/ricochet360-review-12228095) --- #### What Are G2 Users Discussing About Ricochet360? - [What is Ricochet360 used for?](https://www.g2.com/discussions/what-is-ricochet360-used-for) ### 11. [Bevatel](https://www.g2.com/products/bevatel/reviews) Bevatel is a Saudi company delivering advanced cloud-based contact center systems and unified communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 81 **How Do G2 Users Rate Bevatel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Bevatel?** - **Seller:** [Bevatel Account](https://www.g2.com/sellers/bevatel-account) - **Company Website:** https://www.bevatel.com - **HQ Location:** Riyadh - **LinkedIn® Page:** https://www.linkedin.com/company/bevatelsa/ (189 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 37% Small-Business, 11% Mid-Market #### What Are Bevatel's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Helpful (23 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) - Setup Ease (16 reviews) **Cons:** - Integration Issues (5 reviews) - Call Issues (3 reviews) - Lack of Clarity (3 reviews) - Connectivity Issues (2 reviews) - Limited Access (2 reviews) ### What Do G2 Reviewers Say About Bevatel? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Bevatel's **ease of use** , enjoying its clear interface and efficient customer communication management. - Users value Bevatel's **exceptional support and communication** , enhancing operational efficiency and user satisfaction across their services. - Users praise Bevatel for its **exceptional customer support** and efficient communication solutions, enhancing overall operational effectiveness. - Users highlight the **easy setup** of Bevatel, noting its straightforward and stress-free installation process. - Users appreciate the **easy setup** of Bevatel, ensuring a smooth transition and efficient communication from the start. **Cons:** - Users report **integration issues** with Bevatel, resulting in complications and delays in functionality and record management. - Users experience **call issues** with Bevatel, including slow transfers, integration problems, and stability concerns during long calls. - Users express a need for more **clarity** regarding the system and services to enhance their overall experience. - Users experience **connectivity issues** with Bevatel, affecting call stability and configuration with local service providers. - Users find **limited access** to messaging features, suggesting the need for improved provider integration and user interface. #### What Are Recent G2 Reviews of Bevatel? **"[Streamlined Customer Communication and Efficient Reporting](https://www.g2.com/survey_responses/bevatel-review-12865523)"** **Rating:** 5.0/5.0 stars *— اسراء .* [Read full review](https://www.g2.com/survey_responses/bevatel-review-12865523) --- **"[Befatel facilitates communication and work organization.](https://www.g2.com/survey_responses/bevatel-review-12991717)"** **Rating:** 5.0/5.0 stars *— Mohamed A.* [Read full review](https://www.g2.com/survey_responses/bevatel-review-12991717) --- ### 12. [Diabolocom](https://www.g2.com/products/diabolocom/reviews) Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices. **Average Rating:** 4.3/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Diabolocom?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Omnichannel:** 7.5/10 (Category avg: 8.6/10) - **API / Integrations:** 7.5/10 (Category avg: 8.6/10) - **Progressive Dialing:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Diabolocom?** - **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom) - **Company Website:** https://www.diabolocom.com/ - **Year Founded:** 2005 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/diabolocom/ (178 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services - **Company Size:** 62% Mid-Market, 26% Small-Business #### What Are Diabolocom's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Customer Support (4 reviews) - Customization (4 reviews) - Easy Implementation (4 reviews) - Efficiency (4 reviews) **Cons:** - Missing Features (3 reviews) - Customer Service (2 reviews) - Delays (2 reviews) - Limitations (2 reviews) - Limited Customization (2 reviews) ### What Do G2 Reviewers Say About Diabolocom? *AI-generated summary from verified user reviews* **Pros:** - Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows. - Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance. - Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency. - Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support. - Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience. **Cons:** - Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting. - Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively. - Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration. - Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes. - Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs. #### What Are Recent G2 Reviews of Diabolocom? **"[Reliable Dialer with Powerful Workflows and Minimal Downtime](https://www.g2.com/survey_responses/diabolocom-review-13130328)"** **Rating:** 4.5/5.0 stars *— Martin F.* [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328) --- **"[Easy to Use, Great Support, Limited Workflows](https://www.g2.com/survey_responses/diabolocom-review-13130309)"** **Rating:** 4.5/5.0 stars *— albane l.* [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309) --- ### 13. [Fastcall](https://www.g2.com/products/fastcall/reviews) A native click-to-call app in Salesforce. Softphone, local caller ID, voicemail drop and more **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Fastcall?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Omnichannel:** 7.8/10 (Category avg: 8.6/10) - **API / Integrations:** 7.9/10 (Category avg: 8.6/10) - **Progressive Dialing:** 7.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Fastcall?** - **Seller:** [FastCall](https://www.g2.com/sellers/fastcall) - **Year Founded:** 2012 - **HQ Location:** Hollywood, CA - **Twitter:** @fastcall411 (104 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fastcall/ (25 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 43% Mid-Market #### What Are Fastcall's Pros and Cons? **Pros:** - Easy Integrations (1 reviews) - Features (1 reviews) - Integrations (1 reviews) - Salesforce Integration (1 reviews) - Text Messaging (1 reviews) **Cons:** - Call Connectivity Issues (1 reviews) - Call Issues (1 reviews) - Call Quality Issues (1 reviews) - Delays (1 reviews) - Recording Issues (1 reviews) ### What Do G2 Reviewers Say About Fastcall? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy integrations** of Fastcall, especially with Salesforce, enhancing communication efficiency. - Users appreciate the **excellent email notifications** and seamless Salesforce integration, enhancing their communication experience. - Users value the **integration with Salesforce** , enhancing call management and providing notifications for calls and texts. - Users value the **seamless Salesforce integration** of Fastcall, enhancing communication and call visibility effectively. - Users value the **effective text messaging integration** with Salesforce, enhancing communication and tracking efficiency. **Cons:** - Users experience **call connectivity issues** , including unexpected second dials and missed calls often leading to voicemail. - Users report **call issues** , experiencing interruptions and missed calls while using Fastcall, which hampers communication. - Users experience **call quality issues** with Fastcall, including unexpected dials and missed calls leading to voicemails. - Users experience **delays** with Fastcall, often missing calls or receiving voicemail unexpectedly during active conversations. - Users report **recording issues** , experiencing unwanted dials and missed calls, leading to frustration and inconvenience. #### What Are Recent G2 Reviews of Fastcall? **"[Better than most call operators](https://www.g2.com/survey_responses/fastcall-review-8107869)"** **Rating:** 4.5/5.0 stars *— Callan A.* [Read full review](https://www.g2.com/survey_responses/fastcall-review-8107869) --- **"[Used with hvs sales](https://www.g2.com/survey_responses/fastcall-review-3756830)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/fastcall-review-3756830) --- #### What Are G2 Users Discussing About Fastcall? - [What is Fastcall used for?](https://www.g2.com/discussions/what-is-fastcall-used-for) ### 14. [LeadDesk](https://www.g2.com/products/leaddesk/reviews) LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX. **Average Rating:** 4.0/5.0 **Total Reviews:** 12 **How Do G2 Users Rate LeadDesk?** - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.9/10) - **Omnichannel:** 8.3/10 (Category avg: 8.6/10) - **API / Integrations:** 7.8/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind LeadDesk?** - **Seller:** [LeadDesk](https://www.g2.com/sellers/leaddesk) - **Year Founded:** 2010 - **HQ Location:** 00500 Helsinki, FI - **Twitter:** @LeadDesk (461 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2365022 (194 employees on LinkedIn®) - **Ownership:** HEL: LEADD **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 42% Small-Business #### What Are LeadDesk's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Features (3 reviews) - User-Friendly (2 reviews) - User Interface (2 reviews) - Access (1 reviews) **Cons:** - Poor Customer Support (2 reviews) - Call Functionality (1 reviews) - Call Issues (1 reviews) - Customer Service (1 reviews) - Difficult Learning (1 reviews) ### What Do G2 Reviewers Say About LeadDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find LeadDesk's **ease of use** exceptional, enabling smooth navigation and effective sales processes. - Users praise the **intuitive and user-friendly interface** of LeadDesk, enhancing efficiency in sales and marketing processes. - Users love the **user-friendly interface** of LeadDesk, making navigation and access to features effortless. - Users praise the **intuitive and user-friendly interface** of LeadDesk, facilitating easy navigation for agents and managers. - Users appreciate the **intuitive and user-friendly interface** of LeadDesk, enhancing navigation for both agents and managers. **Cons:** - Users express concerns about **poor customer support** , hoping for improvements despite enjoying other aspects of the product. - Users experience occasional **clarity drops in calls** , but support promptly addresses these issues when they arise. - Users experience occasional **call clarity drops** , but appreciate the prompt support team's efforts to resolve the issues. - Users report **poor customer service** and misleading contract terms, indicating a lack of trust in LeadDesk. - Users often face a **difficult learning** curve with LeadDesk, especially if they're new to similar software. #### What Are Recent G2 Reviews of LeadDesk? **"["Best Tool for Sales Team"](https://www.g2.com/survey_responses/leaddesk-review-9479508)"** **Rating:** 5.0/5.0 stars *— Mayank A.* [Read full review](https://www.g2.com/survey_responses/leaddesk-review-9479508) --- **"[User-Friendly Interface](https://www.g2.com/survey_responses/leaddesk-review-9483552)"** **Rating:** 5.0/5.0 stars *— sahil k.* [Read full review](https://www.g2.com/survey_responses/leaddesk-review-9483552) --- #### What Are G2 Users Discussing About LeadDesk? - [What is LeadDesk used for?](https://www.g2.com/discussions/what-is-leaddesk-used-for) ### 15. [SalesExec](https://www.g2.com/products/salesexec/reviews) SalesExec is a web-based sales engagement and lead management solution that helps salespeople contact and close more leads in less time. Salespeople surpass their quota by getting 40−60% more of their prospects on the phone and into a conversation. SalesExec works with SMB and enterprise clients across multiple B2C verticals and has deep experience implementing sales best practices to improve ROI from your lead follow-up process. Clients typically achieve positive ROI in 30 to 60 days by being the first to reach every prospect; with automated lead prioritization and multi-touch marketing outreach, converting more of your leads has never been easier. Main Features • Intelligent dialing and lead prioritization • Sales scripts & guided selling • Inbound call tracking and IVR • Lead capture and lead source integration • Automated text and email nurture • Real-time scoreboards, call dashboards, performance dashboards Benefits • Dedicated customer success and implementation specialist assigned to your account • Improve speed to contact, reach prospects in seconds • Omnichannel marketing outreach including text, email, and dialing • Configure the solution for multiple sales channels • Enterprise capable with development resources for best-of-breed integrations **Average Rating:** 4.6/5.0 **Total Reviews:** 19 **How Do G2 Users Rate SalesExec?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 9.6/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind SalesExec?** - **Seller:** [ClickPoint Software](https://www.g2.com/sellers/clickpoint-software) - **Year Founded:** 2005 - **HQ Location:** Scottsdale, AZ - **LinkedIn® Page:** https://www.linkedin.com/company/1170999/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 26% Mid-Market #### What Are Recent G2 Reviews of SalesExec? **"[Excellent Software for Lead Delivery with Lead Exec](https://www.g2.com/survey_responses/salesexec-review-5162841)"** **Rating:** 5.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/salesexec-review-5162841) --- **"[Excellent company for immediate web-lead generation and forwarding](https://www.g2.com/survey_responses/salesexec-review-4658339)"** **Rating:** 5.0/5.0 stars *— Bob S.* [Read full review](https://www.g2.com/survey_responses/salesexec-review-4658339) --- #### What Are G2 Users Discussing About SalesExec? - [What is ClickPoint Software used for?](https://www.g2.com/discussions/what-is-clickpoint-software-used-for) ### 16. [C-Zentrix Contact Center](https://www.g2.com/products/c-zentrix-contact-center/reviews) C-Zentrix: AI-Powered Omnichannel Contact Center Solutions C-Zentrix helps businesses deliver seamless customer experiences across every channel—voice, chat, email, WhatsApp, social media, and more. Serving 1500+ organizations globally in BFSI, BPO, Ecommerce, Travel, Hospitality, Healthcare, Education, and government projects, our platform combines AI, automation, and analytics to enhance engagement, efficiency, and customer satisfaction. Enhance Customer Interactions with Intelligent Automation: AI Chatbots – provide instant, 24/7 support across all channels Omnichannel Engagement – unify interactions across voice, chat, social, and messaging platforms Sentiment Analysis – understand customer emotions in real-time to improve service quality Agent Assist & Supervisor Assist – real-time guidance and monitoring for agents and supervisors Advanced Capabilities: AI-powered IVR, call routing, and campaign management Call & screen recording for training, quality, and compliance Seamless CRM and third-party integrations 70+ analytics and reports for actionable insights Why Choose C-Zentrix: Scalable, secure, and customizable for enterprises of any size Proven reliability with global brands and large government deployments AI-enabled platform driving higher productivity, customer satisfaction, and revenue **Average Rating:** 4.3/5.0 **Total Reviews:** 29 **How Do G2 Users Rate C-Zentrix Contact Center?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Omnichannel:** 7.7/10 (Category avg: 8.6/10) - **API / Integrations:** 8.9/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind C-Zentrix Contact Center?** - **Seller:** [C-ZENTRIX](https://www.g2.com/sellers/c-zentrix) - **Year Founded:** 2005 - **HQ Location:** Gurgaon, India - **Twitter:** @czentrix (444 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/towards-vision-technologies/ (173 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services - **Company Size:** 45% Mid-Market, 28% Enterprise #### What Are C-Zentrix Contact Center's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Customer Support (7 reviews) - Features (7 reviews) - CRM Integration (5 reviews) - Easy Integrations (5 reviews) **Cons:** - Slow Speed (6 reviews) - Lagging Issues (5 reviews) - Slow Performance (5 reviews) - System Delays (4 reviews) - Expensive (3 reviews) ### What Do G2 Reviewers Say About C-Zentrix Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of C-Zentrix Contact Center, praising its intuitive interface and integration capabilities. - Users value the **exceptional customer support** of C-Zentrix Contact Center, enhancing their overall user experience and satisfaction. - Users appreciate the **comprehensive features** of C-Zentrix, particularly its voice product, chat, and integration capabilities. - Users appreciate the **easy CRM integration** of C-Zentrix, enhancing their ability to manage more customers effectively. - Users find the **easy integrations** of C-Zentrix Contact Center beneficial for enhancing customer interactions and efficiency. **Cons:** - Users report **slow speed** during high call volumes, impacting response times and causing frustration with the dashboard performance. - Users often face **lagging issues** during high call volumes, impacting response times and overall experience significantly. - Users face **slow performance** with C-Zentrix, experiencing lag and downtime that hampers efficiency during high call volumes. - Users face **system delays** during high call volumes, impacting response time and overall performance negatively. - Users find C-Zentrix Contact Center to be **expensive** and lacking additional features, impacting overall value for money. #### What Are Recent G2 Reviews of C-Zentrix Contact Center? **"[Intuitive Dashboard Makes C-Zentrix Easy for All Users](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10835218)"** **Rating:** 4.0/5.0 stars *— Aditya R.* [Read full review](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10835218) --- **"[A good dialler for daily calling.](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10767682)"** **Rating:** 4.5/5.0 stars *— Mohd Saif A.* [Read full review](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10767682) --- #### What Are G2 Users Discussing About C-Zentrix Contact Center? - [What is C-Zentrix Contact Center used for?](https://www.g2.com/discussions/what-is-c-zentrix-contact-center-used-for) ### 17. [Selling.com](https://www.g2.com/products/selling-com/reviews) Selling.com is a B2B pipeline generation platform that allows sales teams to address outbound challenges such as lack of accurate data and inefficient process from using multiple sales tools. It helps companies spearhead outbound growth using: 1. 97% accurate B2B contact data: real-time verification, 220M+ profiles and 75M+ mobile numbers, multi-source buying intent signals, and more. 2. Advanced search filters: target accounts by SIC & NAICS codes, delivery radius & ZIP codes, suppression list and technographic filters, and more. 3. Built-in sales engagement: email and call sequences, auto-dialer, multiple mailbox integration, and much more. 4. AI-based automations to eliminate repetitive work: workflows, AI email sequence generator, AI email generator, AI call coaching, and more. Selling.com started in 2019 to address the B2B data inaccuracies of established players. As a testament of its promise to companies struggling with outbound, it uses its own tool to create 95% of pipeline through cold calls and emails. **Average Rating:** 4.6/5.0 **Total Reviews:** 150 **How Do G2 Users Rate Selling.com?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Omnichannel:** 8.3/10 (Category avg: 8.6/10) - **API / Integrations:** 5.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 7.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Selling.com?** - **Seller:** [Selling.com](https://www.g2.com/sellers/selling-com) - **Year Founded:** 2019 - **HQ Location:** Newton, US - **LinkedIn® Page:** https://www.linkedin.com/company/infotelligent/ (181 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Manager, Business Development Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Mid-Market, 31% Small-Business #### What Are Selling.com's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Helpful (9 reviews) - Contact Information (8 reviews) - Lead Generation (8 reviews) - Accuracy of Information (7 reviews) **Cons:** - Inaccurate Data (7 reviews) - Outdated Contacts (5 reviews) - Outdated Information (4 reviews) - Data Inaccuracy (3 reviews) - Inaccuracy (3 reviews) ### What Do G2 Reviewers Say About Selling.com? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Selling.com exceptional, appreciating its intuitive interface and simple navigation features. - Users appreciate the **easy-to-use outreach capabilities** of Selling.com, enhancing their lead generation and marketing efforts. - Users value the **accurate contact information** provided by Selling.com, enhancing outreach and lead generation effectively. - Users value the **effective lead generation** capabilities of Selling.com, enhancing their outreach and marketing efforts significantly. - Users value the **accuracy of information** provided by Selling.com, ensuring reliable and verified data for their needs. **Cons:** - Users report **inaccurate data** and insufficient mobile contact numbers, leading to dissatisfaction and eventual service cancellation. - Users report that **outdated contacts** lead to high bounce rates, making data reliability a significant concern. - Users report **outdated information** in Selling.com, leading to frustration and fewer valid contacts than expected. - Users report **data inaccuracy** with high bounce rates and discrepancies in contact information, affecting reliability. - Users report **inaccuracies in data and regional discrepancies** with Selling.com, leading to frustration and reduced reliability. #### What Are Recent G2 Reviews of Selling.com? **"[User-Friendly but Needs Data Accuracy Improvements](https://www.g2.com/survey_responses/selling-com-review-12940562)"** **Rating:** 4.0/5.0 stars *— Aadil A.* [Read full review](https://www.g2.com/survey_responses/selling-com-review-12940562) --- **"[All-in-One Tool That Simplifies Outbound Prospecting](https://www.g2.com/survey_responses/selling-com-review-12879072)"** **Rating:** 5.0/5.0 stars *— Scott H.* [Read full review](https://www.g2.com/survey_responses/selling-com-review-12879072) --- #### What Are G2 Users Discussing About Selling.com? - [What is Infotelligent used for?](https://www.g2.com/discussions/what-is-infotelligent-used-for) - 1 comment ### 18. [Sharpen](https://www.g2.com/products/sharpen/reviews) Sharpen is a comprehensive contact center platform designed to enhance performance, productivity, and empowerment for businesses and their agents. This innovative solution focuses on delivering superior outcomes for customers, agents, and organizations alike. By providing a seamless and intuitive experience, Sharpen aims to transform the customer experience (CX) in a way that is both noticeable and impactful. The platform caters to a diverse range of industries, making it suitable for businesses of all sizes that rely on customer interactions. Whether you are a small startup or a large enterprise, Sharpen's features are tailored to meet the unique needs of your organization. It is particularly beneficial for customer service teams, sales departments, and support centers that require efficient communication tools to manage interactions effectively. By streamlining processes and enhancing collaboration, Sharpen empowers agents to perform at their best, ultimately leading to improved customer satisfaction. Key features of Sharpen include advanced analytics, omnichannel support, and customizable workflows. The advanced analytics tools provide valuable insights into customer interactions, allowing businesses to identify trends and areas for improvement. This data-driven approach enables organizations to make informed decisions that enhance their service delivery. The omnichannel support feature ensures that customers can reach out through their preferred communication channels, whether it be voice, chat, or email, creating a more cohesive experience. Additionally, customizable workflows allow teams to tailor processes to their specific needs, ensuring that every interaction is handled efficiently. Sharpen stands out in the crowded contact center market by prioritizing user experience and flexibility. The platform is designed to be intuitive, reducing the learning curve for new agents and allowing them to focus on delivering exceptional service rather than navigating complex systems. Furthermore, the ability to integrate with existing tools and software enhances its functionality, making it a versatile choice for organizations looking to optimize their customer engagement strategies. By investing in Sharpen, businesses can expect not only to improve their operational efficiency but also to foster a culture of empowerment among their agents, leading to better overall outcomes. **Average Rating:** 4.0/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Sharpen?** - **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.9/10) - **Omnichannel:** 8.3/10 (Category avg: 8.6/10) - **API / Integrations:** 8.3/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Sharpen?** - **Seller:** [Sharpen Technologies](https://www.g2.com/sellers/sharpen-technologies) - **Company Website:** https://sharpencx.com/ - **Year Founded:** 2011 - **HQ Location:** Indianapolis, IN - **Twitter:** @Sharpentech (1,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2995040/ (96 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness, Insurance - **Company Size:** 60% Mid-Market, 36% Small-Business #### What Are Sharpen's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Helpful (3 reviews) - Ease of Use (2 reviews) - AI Technology (1 reviews) - Case Management (1 reviews) **Cons:** - Complex Reporting (1 reviews) - Difficult Learning (1 reviews) - Email Issues (1 reviews) - Expensive (1 reviews) - Glitches (1 reviews) ### What Do G2 Reviewers Say About Sharpen? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** from Sharpen's Care Team, always responsive and helpful with inquiries. - Users commend the **exceptional support** from the Sharpen Care Team, significantly enhancing their performance and productivity. - Users find Sharpen to be **easy to use** , complemented by quick responses from support and ongoing improvements. - Users praise the **ease of use** and implementation of Sharpen, highlighting its service-oriented technology. - Users value the **efficiency of case management** in Sharpen, which boosts productivity and overall performance consistently. **Cons:** - Users report **complex reporting** issues with Sharpen, noting problems with capturing interaction notes from email queues. - Users find the **difficult learning curve** of Sharpen challenging, often requiring assistance to navigate its many features. - Users report **email issues** with Sharpen, including cloud glitches and untracked interaction notes in reports. - Users find Sharpen to be **expensive** , especially when custom enhancements are needed for standard functionality. - Users report **cloud glitches** that hinder functionality, particularly with missed interaction notes in reports. #### What Are Recent G2 Reviews of Sharpen? **"[Efficient Call Management, Needs Better Support](https://www.g2.com/survey_responses/sharpen-review-12732560)"** **Rating:** 4.5/5.0 stars *— Joe A.* [Read full review](https://www.g2.com/survey_responses/sharpen-review-12732560) --- **"[Impressive Company with a closet full of solutions!](https://www.g2.com/survey_responses/sharpen-review-10405325)"** **Rating:** 5.0/5.0 stars *— Eric H.* [Read full review](https://www.g2.com/survey_responses/sharpen-review-10405325) --- #### What Are G2 Users Discussing About Sharpen? - [What is SharpenCX used for?](https://www.g2.com/discussions/what-is-sharpencx-used-for) - 1 comment ### 19. [2X Connect](https://www.g2.com/products/2x-connect/reviews) 2x Connect offers access to instant B2B sales conversations with just a few clicks - 8 to 12 live Conversations per Hour. 2x Connect's parallel dialing solution: - Makes 250-350 Calls per Hour - Automatically detects and processes non-live voice calling outcomes e.g. voicemails \_ Instantly connects live call recipients with the Sales Reps - there is no connection lag - Automatically rotates and monitors local Caller IDs for "spam" designation - and performs much more The sales reps just sit back and wait for a live Conversation - about 30 to 90 seconds in between conversations. See the results for yourself via our Free Trial - up to 5 users for 5 days. **Average Rating:** 4.9/5.0 **Total Reviews:** 5 **How Do G2 Users Rate 2X Connect?** - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind 2X Connect?** - **Seller:** [XTaaS Corp](https://www.g2.com/sellers/xtaas-corp) - **Year Founded:** 2022 - **HQ Location:** Belvedere Tiburon, US - **LinkedIn® Page:** https://www.linkedin.com/company/2x-connect (30 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Small-Business, 20% Mid-Market #### What Are 2X Connect's Pros and Cons? **Pros:** - Text Messaging (1 reviews) **Cons:** - Limited Customization (1 reviews) - UI Improvements (1 reviews) ### What Do G2 Reviewers Say About 2X Connect? *AI-generated summary from verified user reviews* **Pros:** - Users rave about the **instant text messaging** of 2X Connect, enjoying seamless communication without delays. **Cons:** - Users express concern over **limited customization** , emphasizing the need for more tailored functionality in 2X Connect. - Users find the **UI improvements lacking** as functionality is still being developed, impacting overall experience. #### What Are Recent G2 Reviews of 2X Connect? **"[Good Dialler without the bloat and pain of others](https://www.g2.com/survey_responses/2x-connect-review-12819303)"** **Rating:** 4.5/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/2x-connect-review-12819303) --- **"[Unmatched Call Quality - most impressive dialer I've used in my career](https://www.g2.com/survey_responses/2x-connect-review-11825507)"** **Rating:** 5.0/5.0 stars *— Jonathan G.* [Read full review](https://www.g2.com/survey_responses/2x-connect-review-11825507) --- #### What Are G2 Users Discussing About 2X Connect? - [What is 2X Connect used for?](https://www.g2.com/discussions/what-is-2x-connect-used-for) - 1 comment ### 20. [3CLogic Cloud Call Center](https://www.g2.com/products/3clogic-cloud-call-center/reviews) 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses. With 3CLogic, organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes. 3CLogic — reimagining customer and employee experiences so you don’t have to. **Average Rating:** 4.5/5.0 **Total Reviews:** 48 **How Do G2 Users Rate 3CLogic Cloud Call Center?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 9.2/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind 3CLogic Cloud Call Center?** - **Seller:** [3CLogic](https://www.g2.com/sellers/3clogic) - **Year Founded:** 2005 - **HQ Location:** Rockville, Maryland - **Twitter:** @3CLogic (1,966 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/61895/ (180 employees on LinkedIn®) - **Phone:** 800 350 8656 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 44% Enterprise, 32% Mid-Market #### What Are 3CLogic Cloud Call Center's Pros and Cons? **Pros:** - Customer Support (7 reviews) - Helpful (6 reviews) - Positive Experience (6 reviews) - Efficiency (5 reviews) - Response Time (5 reviews) **Cons:** - Limited Customization (3 reviews) - Connection Issues (2 reviews) - Lack of Customization (2 reviews) - Learning Curve (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About 3CLogic Cloud Call Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from 3CLogic, noting their responsiveness and commitment to success. - Users commend 3CLogic for their **exceptional support and responsiveness** , enhancing reliability and collaboration throughout our partnership. - Users commend the **exceptional support** from 3CLogic, highlighting their commitment and responsiveness in addressing our needs. - Users commend the **efficiency** of 3CLogic, appreciating their quick resolutions and reliable support during critical situations. - Users commend the **rapid response time** of 3CLogic, ensuring timely resolutions and confidence in their support team. **Cons:** - Users feel frustrated by the **limited customization options** , particularly for dashboards and feature accessibility in 3CLogic. - Users face occasional **connection issues** primarily due to network compatibility, impacting overall call quality and stability. - Users desire more **customization options** for dashboards, finding the current setup restrictive despite responsive support. - Users note a **steep learning curve** for new users, necessitating additional training and support for effective use. - Users find it frustrating that **missing features** require requests for activation, impacting the overall functionality and experience. #### What Are Recent G2 Reviews of 3CLogic Cloud Call Center? **"[Always available and dependable](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516) --- **"[Partnering with 3CLogic has been a truly positive experience.](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080)"** **Rating:** 5.0/5.0 stars *— Timothy J.* [Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080) --- #### What Are G2 Users Discussing About 3CLogic Cloud Call Center? - [What is 3CLogic Cloud Call Center used for?](https://www.g2.com/discussions/what-is-3clogic-cloud-call-center-used-for) ### 21. [Aspect Unified IP Contact Center](https://www.g2.com/products/aspect-unified-ip-contact-center/reviews) Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022. **Average Rating:** 4.3/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Aspect Unified IP Contact Center?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Omnichannel:** 8.3/10 (Category avg: 8.6/10) - **API / Integrations:** 8.3/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Aspect Unified IP Contact Center?** - **Seller:** [Alvaria, Inc.](https://www.g2.com/sellers/alvaria-inc) - **Year Founded:** 1973 - **HQ Location:** Atlanta, US - **Twitter:** @Alvaria_Inc (278 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alvaria-inc (69 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 63% Enterprise, 37% Mid-Market #### What Are Recent G2 Reviews of Aspect Unified IP Contact Center? **"[Alvaria UIP review](https://www.g2.com/survey_responses/aspect-unified-ip-review-668798)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/aspect-unified-ip-review-668798) --- **"[Best Outbound Contact Center Platform](https://www.g2.com/survey_responses/aspect-unified-ip-contact-center-review-7107188)"** **Rating:** 5.0/5.0 stars *— Ye Y.* [Read full review](https://www.g2.com/survey_responses/aspect-unified-ip-contact-center-review-7107188) --- #### What Are G2 Users Discussing About Aspect Unified IP Contact Center? - [What is Aspect Unified IP Contact Center used for?](https://www.g2.com/discussions/what-is-aspect-unified-ip-contact-center-used-for) ### 22. [360 CTI](https://www.g2.com/products/360-cti/reviews) The 360 CTI (Computer Telephony Integration) app for Salesforce is a powerful tool designed to enhance the efficiency and productivity of sales teams. By seamlessly integrating telephony functionalities directly into the Salesforce platform, this app enables sales representatives to make and receive calls without leaving their Salesforce environment. With 360 CTI, incoming calls are automatically matched to the corresponding Salesforce records, providing real-time access to customer information and previous interactions. This quick access to valuable data empowers sales professionals to have more informed conversations with clients, leading to better engagement and improved customer relationships. Additionally, the app allows users to log call details, take notes, and schedule follow-up tasks directly within Salesforce, eliminating the need for manual data entry and streamlining the sales process. Its intuitive interface and time-saving features contribute to higher productivity, enabling sales teams to focus on building meaningful connections and closing deals. Overall, the 360 CTI app is a valuable asset for salesforce users, transforming the way they handle communication, manage leads, and nurture customer relationships for a more effective and successful sales journey. **Average Rating:** 4.8/5.0 **Total Reviews:** 4 **How Do G2 Users Rate 360 CTI?** - **Omnichannel:** 9.4/10 (Category avg: 8.6/10) - **API / Integrations:** 8.3/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind 360 CTI?** - **Seller:** [360 Degree Cloud Technologies](https://www.g2.com/sellers/360-degree-cloud-technologies) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, California, United States - **Twitter:** @360degreecloud (236 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/360-degree-cloud/ (796 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of 360 CTI? **"[360 CTI review](https://www.g2.com/survey_responses/360-cti-review-8458868)"** **Rating:** 5.0/5.0 stars *— RUCHIKA G.* [Read full review](https://www.g2.com/survey_responses/360-cti-review-8458868) --- **"[Excellent Software Connector For SFDC](https://www.g2.com/survey_responses/360-cti-review-9114233)"** **Rating:** 4.5/5.0 stars *— Siddhartha R.* [Read full review](https://www.g2.com/survey_responses/360-cti-review-9114233) --- ### 23. [3CX Power Dialer](https://www.g2.com/products/3cx-power-dialer/reviews) VoIPTools has a broad range of tools to help the user create a robust Call Center. **Average Rating:** 4.4/5.0 **Total Reviews:** 4 **How Do G2 Users Rate 3CX Power Dialer?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Omnichannel:** 9.2/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 7.2/10 (Category avg: 8.6/10) **Who Is the Company Behind 3CX Power Dialer?** - **Seller:** [VoIPTools](https://www.g2.com/sellers/voiptools) - **HQ Location:** Batavia, US - **LinkedIn® Page:** https://www.linkedin.com/company/voiptools/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Enterprise #### What Are 3CX Power Dialer's Pros and Cons? **Pros:** - Call Recording (1 reviews) - Customer Support (1 reviews) - Easy Implementation (1 reviews) - Easy Navigation (1 reviews) - Helpful (1 reviews) **Cons:** - Setup Difficulty (1 reviews) ### What Do G2 Reviewers Say About 3CX Power Dialer? *AI-generated summary from verified user reviews* **Pros:** - Users find the **call recording feature** invaluable for tracking client interactions and appreciate the platform's ease of use. - Users value the **hands-on customer support** of 3CX Power Dialer, making it easy to navigate and track records. - Users appreciate the **easy implementation** of 3CX Power Dialer, finding it intuitive and user-friendly for tracking clients. - Users find **easy navigation** in 3CX Power Dialer essential for efficiently tracking client records and accessing support. - Users find the **helpful tracking features** of 3CX Power Dialer essential for managing client records efficiently. **Cons:** - Users find the **installation and deployment difficult** , making the setup process frustrating and discouraging to use. #### What Are Recent G2 Reviews of 3CX Power Dialer? **"[Communication made easy](https://www.g2.com/survey_responses/3cx-power-dialer-review-7706849)"** **Rating:** 5.0/5.0 stars *— Harsh P.* [Read full review](https://www.g2.com/survey_responses/3cx-power-dialer-review-7706849) --- **"[Great tool to track agent productivity.](https://www.g2.com/survey_responses/3cx-power-dialer-review-11112810)"** **Rating:** 5.0/5.0 stars *— rogelyn t.* [Read full review](https://www.g2.com/survey_responses/3cx-power-dialer-review-11112810) --- ### 24. [Calley](https://www.g2.com/products/calley/reviews) Calley is a great Auto Dialer Tool for start-ups, sales teams, HR companies or event companies. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Calley?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Calley?** - **Seller:** [CSTech](https://www.g2.com/sellers/cstech) - **Year Founded:** 1902 - **HQ Location:** Eldridge, US - **LinkedIn® Page:** https://www.linkedin.com/company/centralbroadband (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Mid-Market, 25% Enterprise #### What Are Recent G2 Reviews of Calley? **"[What was life before Calley](https://www.g2.com/survey_responses/calley-review-5042444)"** **Rating:** 5.0/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/calley-review-5042444) --- **"[Easy to use and robust features make it essential to my business!](https://www.g2.com/survey_responses/calley-review-4769904)"** **Rating:** 5.0/5.0 stars *— Samuel P.* [Read full review](https://www.g2.com/survey_responses/calley-review-4769904) --- #### What Are G2 Users Discussing About Calley? - [How do you use Godial?](https://www.g2.com/discussions/how-do-you-use-godial) - [What is Calley?](https://www.g2.com/discussions/what-is-calley) - [How do I set up automatic dialing?](https://www.g2.com/discussions/how-do-i-set-up-automatic-dialing) ### 25. [Enghouse Contact Center](https://www.g2.com/products/enghouse-contact-center/reviews) Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations. **Average Rating:** 4.3/5.0 **Total Reviews:** 98 **How Do G2 Users Rate Enghouse Contact Center?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Omnichannel:** 8.3/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Enghouse Contact Center?** - **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) - **Company Website:** https://www.enghouse.com - **Year Founded:** 1984 - **HQ Location:** Markham - **Twitter:** @EnghouseInterac (2,418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enghouse/ (1,294 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 65% Mid-Market, 24% Enterprise #### What Are Enghouse Contact Center's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Accuracy of Information (1 reviews) - AI Efficiency (1 reviews) - AI Integration (1 reviews) - AI Technology (1 reviews) **Cons:** - Complex Customization (1 reviews) - Complex Implementation (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Customization Difficulty (1 reviews) ### What Do G2 Reviewers Say About Enghouse Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **high accuracy** of Enghouse Contact Center, enhancing support through smart integrations and real-time features. - Users value the **accuracy of information** provided by Enghouse, enhancing the effectiveness of customer interactions across channels. - Users praise the **AI efficiency** of Enghouse Contact Center, enhancing support with smart routing and insightful analysis. - Users appreciate the **seamless AI integration** of Enghouse, enhancing customer support across multiple channels effectively. - Users value the **advanced AI capabilities** of Enghouse, enhancing customer support through effective matching and insights. **Cons:** - Users find the **complex customization** of Enghouse Contact Center requires advanced support and complicates the deployment process. - Users find the **complex implementation** of Enghouse Contact Center requires significant technical expertise and financial commitment. - Users find the **complexity of configuration** in Enghouse Contact Center necessitates extensive technical support and investment. - Users find the **complex setup** of Enghouse Contact Center challenging, often necessitating advanced technical support for configuration. - Users find that **customization is difficult** , necessitating advanced technical support for effective administration settings. #### What Are Recent G2 Reviews of Enghouse Contact Center? **"[Reinvent the way customers interact and communicate with a straightforward solution.](https://www.g2.com/survey_responses/enghouse-contact-center-review-9044967)"** **Rating:** 4.0/5.0 stars *— Jack S.* [Read full review](https://www.g2.com/survey_responses/enghouse-contact-center-review-9044967) --- **"[Now our company has comprehensive reporting and analytics](https://www.g2.com/survey_responses/enghouse-contact-center-review-9743636)"** **Rating:** 4.5/5.0 stars *— Romano A.* [Read full review](https://www.g2.com/survey_responses/enghouse-contact-center-review-9743636) --- ## What Is Auto Dialer Software? [Sales Tools](https://www.g2.com/categories/sales-tools) ## What Software Categories Are Similar to Auto Dialer Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) --- ## How Do You Choose the Right Auto Dialer Software? ### What You Should Know About Auto Dialer Software ### What is Auto Dialer Software? Auto dialer software automates telephone dialing using numbers pulled from a list and connects either to a live agent or a prerecorded message. These tools eliminate the tedious task of manual dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message. Auto dialer software often requires a computer, a voice modem, and an active telephone line; though cloud-based solutions are becoming more prevalent. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone. ### What are the Common Features of Auto Dialer Software? The following are some core features within auto dialer software that can help users make the most of them: **Predictive dialing:** This dialing type allows for multiple phone numbers to be called at once. Predictive dialers use an algorithm to time dial the next number by identifying when an operator is towards the end of their script or active call. Predictive dialing increases the efficiency of call center agents, as there is less idle time in between calls.  **Progressive dialing:** Progressive dialers, also known as power dialers, allow for a seamless transition between calls by placing the next call immediately after the current call has finished. Teams can gather notes or strategies prior to each call as the dial rate is not predetermined, as they are with predictive dialers.  **Preview dialing:** Preview dialers enable the operator to skip or delay the next call, allowing them time to prepare information and personalize the call. This automatic dialing method is typically used when organizations are focused on quality, rather than quantity.  **Interactive voice response (IVR):** IVR enables callers to retrieve information through a voice response system without having to speak directly with an agent. It allows callers to use touch tone selections or voice recognition to resolve their inquiries or route their call accordingly.  **Call recording:** These products provide the ability to record calls to access or evaluate at a later time to ensure that quality and compliance standards are being met. Some solutions also provide the ability to pause live recordings, typically to ensure compliance with local regulations.  **Location generation:** Auto dialer software can generate a local area code to assist the caller in increasing the likelihood of pickup.  **Voice broadcast:** Voice broadcasting allows users to present a pre-recorded audio message when a call is answered. **API/Integrations:** Auto dialer software provides multiple APIs or integrations with other software within an organization’s tech stack to ensure data is transferred to the source of truth, typically a CRM, to manage all interactions with prospects or customers.  **Call scrubbing:** This feature of auto dialer software removes numbers from an uploaded list of numbers in the National Do Not Call (DNC) Registry or other industry sources.  **Voice activity detection:** Voice activity detection enables dialers to recognize if a human answered the call or an answering machine. If a human answers the call, the dialer routes the call to an available agent. For an answering machine detection, the call is typically dropped. **Callback scheduling:** This feature enables users to reschedule calls for follow-ups within the dialing solution itself, either through an agent or through a prompt. **Whisper coaching:** Some solutions enable supervisors or call center operators to listen to a call in real time and train reps, or agents.  ### What are the Benefits of Auto Dialer Software? Auto dialer software can have its own set of benefits, as mentioned below.  **Improved efficiency:** These dialing systems, regardless of dialing mode, increase the efficiency of agents and reps by eliminating manual dialing and minimizing wait times. Auto dialers enable organizations to streamline the dialing process, allowing reps to gather information around the call recipient and personalize conversations, leading to more productive conversations.  **Performance monitoring:** Auto dialers provide managers and operators with key performance data of reps or agents. With call recording, whisper coaching, and other vital features, managers can gain insight into the productivity and performance of their team, as well as ensure that they adhere to best practices and remain compliant.  **Filtering out invaluable numbers:** Auto dialer software provides CRM integration to update the information on the customer record in the CRM to avoid future calls to disconnected numbers, ‘Do Not Disturb’ numbers, or other invaluable numbers. This improves a business’ data quality and saves the organization time in the future.  **CRM integration:** Auto dialing solutions that integrate with an organization’s CRM allow agents to easily access customer data to tailor conversations accordingly. This allows the reps, or contact center agents, to have a more productive call, enhancing the customer experience. ### Who Uses Auto Dialer Software? Given its focus on increasing the productivity of inbound and outbound callers, a variety of organizations leverage auto dialers. A few of the primary users are listed below.  **Contact centers:** Contact centers are key users of auto dialers as they typically are customer support teams to manage inbound calls and ensure quality assurance of customer inquiries. While contact centers are generally omnichannel, such as SMS and email support, they leverage an automated dialer to eliminate manual dialing and improve agent productivity. Given the volume of inbound calls, contact centers leverage the call routing and call distribution capabilities of some auto dialer solutions to ensure that calls are supported by the next available agent. Contact centers in various industries use auto dialers, such as telemarketing agencies, [staffing services](https://www.g2.com/categories/staffing-services), nonprofit organizations, and [contact center outsourcing service providers](https://www.g2.com/categories/contact-center-outsourcing-services), among others.  **Sales teams:** Sales teams can also leverage auto dialing solutions to improve outbound sales and lead generation efforts. Outbound sales teams use auto dialing solutions by integrating with CRM software to begin the customer relationship and streamline the lead management process by ensuring that all interactions are recorded in the CRM software. Reps, particularly at outbound call centers, leverage automated dialers to streamline their process and ensure timely follow-up with prospective customers. While many sales teams leverage auto dialers to increase reps’ efficiencies, they are particularly effective for lead generation and [outsourced sales providers](https://www.g2.com/categories/outsourced-sales-providers) who seek to source new leads.  #### Software Related to Auto Dialer Software [Contact center software](https://www.g2.com/categories/contact-center-6bd42d00-19c7-4b5f-932e-b59c7b734b66) **:** Contact center software provides organizations with the capabilities to run a cloud-hosted customer contact center. This software is closely related to auto dialer software, as it provides similar features. However, contact center software extends further by providing multiple channels for call center reps to leverage in addition to dialing systems. [Call center infrastructure (CCI) software](https://www.g2.com/categories/call-center-infrastructure-cci) **:** CCI software, similar to auto dialer software, assists in managing inbound and outbound communications. However, CCI software provides additional features to manage operations and back-office tasks, as compared to auto dialer solutions which are focused primarily on eliminating manual dials and increasing efficiencies of operations. [Outbound call Tracking](https://www.g2.com/categories/outbound-call-tracking) **:** Outbound call tracking and auto dialers have broad overlap in benefits and use cases, but outbound call tracking needs to be prompted to call and is primarily focused on storing data from the call. Alternatively, auto dialing systems are focused on streamlining workflows by providing automated dials and increasing agent productivity.  ### Challenges with Auto Dialer Software Auto dialer software solutions can come with their own set of challenges. A few of them are listed below.  **Legal constraints:** There are various laws and regulations pertaining to the use of auto dialers, most notably, the Telephone Consumer Protection Act (TCPA), which prohibits the use of these tools for uninvited calls. Additionally, the Telemarketing Sales Rule (TSR) requires telemarketers to note specific disclosures of information and sets parameters on an acceptable time zone to call consumers. These regulations also prohibit placing calls to consumers who have noted a desire to be removed from a contact list, and thus are placed on a ‘Do Not Call’ (DNC) list. The federal and state regulations pertaining to the use of auto dialing are ever-evolving, so it is imperative to understand the rules for the buyer's geographical area and industry when selecting a software.  **Blocking and hang-ups:** Given the increasing use of auto dialing, many individuals have technology in place to block calls from auto dialers. Additionally, there is typically a delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it's an automatic dialer and potentially discontinue the call.  **Voicemail incompatibility:** Automated messages from auto dialers sometimes do not mix seamlessly with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function properly in the recordings. While the technology has evolved and mitigated some of these challenges, it is still important to note when evaluating these products.  **Negative opinions:** Due in part to the artificial element of auto dialing, many people report a dislike for auto-dialed calls. Excessive or indiscriminate use of these tools may harm customer opinion, or potentially violate laws and regulations.  ### How to Buy Auto Dialer Software #### Requirements Gathering (RFI/RFP) for Auto Dialer Software Requirements gathering for auto dialer software is critical to ensure that the business is leveraging a product that meets their needs. To do so, companies must evaluate the software based on their critical needs, as given below.  #### Compare Auto Dialer Products **Create a long list** Long lists are created by eliminating software options that do not provide critical functionality. To make a long list for an auto dialer vendor, a buyer should look at the essential functionalities and determine which products provide the necessary features. Auto dialer software enhances the efficiency and effectiveness of high-volume calling campaigns, can assist in streamlining customer service support, and ensures compliance to industry standards and regulations. A typical long list should not contain more than 10 products unless there are many similar options. In this case, buyers should consider a product’s ability to integrate with existing software, scalability, customization, and any relevant industry or geographical regulations to eliminate products.  **Create a short list** From the long list of auto dialer vendors, it is helpful to narrow down the list and develop a shorter list of contenders, preferably no more than three to five. With this in hand, businesses can produce a matrix comparing the various offerings’ tiers, features, compatibility, and pricing.  **Conduct demos** To ensure the comparison is thoroughgoing, the user should leverage a free trial or demo for each software solution on the short list with the same use cases and criteria for evaluation. This will allow the business to evaluate like for like and see how each product stacks up against the competition.  #### Selection of Auto Dialer Software **Choose a selection team** Auto dialer software can play a central role in an organization’s operations, particularly in contact centers or outsourced sales providers, emphasizing the importance of selecting a solution that best fits your requirements. It is important to consider how implementing an auto dialer system will impact the buyer's organization; thus an IT administrator should be a key decision maker. Managers, or operators, should also play a crucial role in the selection as they are familiar with how the auto dialer will be leveraged and understand the key functionalities to evaluate.  Other members of the selection team may include a legal and finance representative, to ensure costs and compliance regulations are met, as well as other members of departments which plan to leverage this technology. This selection team will ensure that all use cases and potential applications of the software can be assessed and ensure the compliance of a potential auto dialer software.  **Negotiation** When negotiating a software contract, it is crucial to minimize risk in terms of performance or security and accurately assess the business needs relating to this software. Some solutions are priced based on the number of licenses (or the number of users), with the potential for additional charges based on add-on features, businesses should estimate the number of users they may require. If the company has cash flow, it behooves them to ask for a discount in return for an annual upfront payment rather than a monthly fee.  Buyers should also determine if they need assistance implementing the auto dialer solution or integrating it with another system. Lastly, businesses should also decide how long they will need this solution to better negotiate with longer-term contracts.  **Final decision** The final decision should be made based on all the information gathered previously. Businesses should seek to prioritize needs and select the tool that meets most, if not all, of their requirements. Companies should remember that there is likely no one perfect software, but one that best meets the needs of their business.  ### Auto Dialer Software FAQs ### Most Popular FAQs #### Which auto dialer software has the best reviews? Several auto dialer platforms stand out for consistently high satisfaction scores across thousands of verified user ratings. Based on overall ratings from real users, the top-reviewed options include: - [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for outbound sales teams, recognized for real-time call coaching, session-level visibility, and the ability to increase daily call volume for SDR and AE teams dramatically. - [Orum](https://www.g2.com/products/orum/reviews): An AI dialing platform designed for revenue teams, praised for its conversation intelligence layer, automated pipeline activity logging, and high-volume dialing throughput. - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialing tool that earns high marks for its clean interface, AI-powered call routing, and integration-friendly design suited for fast-moving sales teams. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A combined calling and SMS platform highly rated for quick setup, local presence dialing, and tight CRM integrations that reduce manual data entry between calls. #### What is the best auto dialer software for outbound sales teams? The strongest auto dialers for outbound sales reduce idle time between calls, automatically surface contact context, and integrate directly with a CRM, so reps stay in the flow. Top picks from users running active outbound programs include: - [Close](https://www.g2.com/products/close/reviews): A CRM with a built-in power dialer designed specifically for outbound-heavy sales teams, valued for consolidating calling, email, and SMS in one platform without requiring separate tooling. - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer built for high-volume cold calling, recognized for its efficient lead workflow, voicemail drop feature, and ability to connect reps with live prospects faster and with less effort. - [Voiso](https://www.g2.com/products/voiso/reviews): An outbound call center platform praised for real-time agent monitoring, campaign-level performance analytics, and multi-campaign management across distributed teams. - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialer purpose-built for outbound sales, recognized by users for its high connection rates, automated voicemail drop, and seamless CRM sync that keeps rep activity logged without manual entry. #### What is the best auto dialer software with CRM integration? Auto dialers with strong CRM integration get rid of tool-switching, automatically log call outcomes, and surface contact history the moment a prospect picks up. Platforms that consistently earn high marks for CRM connectivity include: - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform with native integrations into dozens of CRMs and helpdesks, enabling automatic call logging, activity syncing, and real-time data access during live calls. - [Aloware](https://www.g2.com/products/aloware/reviews): A contact center platform with deep CRM sync capabilities, well-regarded by SMB sales teams for automating follow-up workflows triggered directly by call outcomes and dispositions. - [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform that combines a built-in dialer with prospecting and CRM-connected sequencing, enabling reps to move from outreach to live calls within a single workflow. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A calling and SMS platform recognized for its native integrations with HubSpot, Salesforce, and Pipedrive, automatically logging call outcomes and SMS activity directly into contact records without manual entry. #### What are the top auto dialer services for call centers? Call centers need auto dialers that handle high call volume, support supervisory monitoring, maintain compliance, and operate reliably at scale. The following platforms see strong adoption in call center environments: - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): An enterprise-grade contact center solution with predictive, progressive, and preview dialing modes, along with routing, IVR, and workforce management tools built for high-volume operations. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A comprehensive cloud contact center platform used by large outbound operations for its omnichannel capabilities, AI-powered routing, and campaign management features. - [Squaretalk](https://www.g2.com/products/squaretalk/reviews): A call center communication platform that earns recognition for its real-time monitoring dashboards, multi-campaign support, and agent performance visibility across distributed teams. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): A cloud-based contact center solution valued by call center operators for its reliable carrier infrastructure, built-in compliance controls, and supervisor monitoring tools that support large outbound teams. #### What are the different types of auto dialers? Auto dialer software comes in four primary modes, each suited to different calling objectives and team sizes. A predictive dialer uses algorithms to dial multiple numbers simultaneously and connects agents only when a live person answers, making it best suited for high-volume outbound call centers.  A power dialer works on a one-to-one basis, automatically dialing the next contact the moment an agent completes a call, offering a balance of speed and control without the risk of dropped calls. A progressive dialer is similar to a power dialer but introduces a brief pause between connections, giving agents a moment to review contact details before the call connects.  A preview dialer gives agents full control by surfacing lead information first and only dialing when the agent chooses to proceed, making it the right choice for complex or sensitive conversations where preparation matters. ### Small Business FAQs #### What is the most affordable auto dialer software for SMBs? Evaluating [SMB auto-dialer software](https://www.g2.com/categories/auto-dialer/small-business) on a budget means finding platforms that balance core dialing functionality with low total cost of ownership and minimal technical overhead. These platforms earn consistent marks from SMB users watching their spend closely: - [DialedIn](https://www.g2.com/products/dialedin/reviews): A flexible auto dialer offering power and preview dialing at a price point accessible to small teams, with a clean interface that reduces training time and administrative setup overhead. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): A cloud-based calling platform popular with small and mid-sized sales teams for its competitive per-seat pricing, extensive CRM integration library, and international calling capabilities. - [Aircall](https://www.g2.com/products/aircall/reviews): A cloud phone system with power dialing features recognized by SMBs for its straightforward setup, transparent pricing, and pre-built integrations with HubSpot, Salesforce, and other common tools. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform that small teams frequently choose for its affordable per-seat cost, broad CRM integration library, and built-in SMS capabilities that remove the need for a separate messaging tool. #### What is the best auto dialer software for startups? Startups need an auto dialer that deploys quickly, integrates with their existing stack, and does not require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full range of options for small business auto dialer software on G2: - [Close](https://www.g2.com/products/close/reviews): Purpose-built for early-stage sales teams, Close bundles a CRM and auto dialer into one interface, allowing founders and small reps to track deals and place calls without juggling separate tools. - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer favored by startup sales reps for its fast onboarding, voicemail drop workflow, and ability to move through high call volumes without administrative complexity. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): Startup teams highlight Kixie's same-day setup, Chrome extension workflow, and responsive support team as key reasons for choosing Kixie as their first dedicated auto-dialer. - [DialedIn](https://www.g2.com/products/dialedin/reviews): A straightforward auto dialer that startup teams adopt for its affordable pricing, simple campaign setup, and predictive dialing mode that helps small outbound teams punch above their headcount. #### Which auto dialer software is the most user-friendly for startups? Teams with lean headcounts and no dedicated ops resources need an auto dialer that people adopt on day one without formal onboarding. Among platforms reviewed by startup-sized teams, these earn the highest usability marks. You can browse the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2: - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): Startup users consistently cite how quickly new reps get comfortable with Salesfinity, with most reporting full adoption within hours of initial setup and no formal training required. - [Close](https://www.g2.com/products/close/reviews): Well-reviewed for its clean, distraction-free calling and pipeline view that does not require a training period to navigate, even for reps new to dedicated sales tools. - [Aloware](https://www.g2.com/products/aloware/reviews): Users highlight Aloware's guided setup process, intuitive call queue interface, and responsive support team as reasons lean startup teams get productive quickly. - [Aircall](https://www.g2.com/products/aircall/reviews): Consistently cited by small teams for its simple tab-based interface and fast onboarding, with users frequently noting they were making calls within minutes of downloading the app and entering their credentials. #### What is the best auto dialer software for real estate agents? Real estate professionals relying on auto dialers typically need tools that support high call volume, manage large contact lists efficiently, and connect to property and lead management systems. You can explore the full range of small business auto dialer software options on G2 to compare by use case: - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): Frequently used by real estate agents for its fast lead list dialing, voicemail drop functionality, and call tracking that keeps outreach organized without adding CRM complexity. - [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform used by real estate outreach teams for combining a built-in dialer with contact data, enabling agents to build and call prospect lists within a single workflow. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud dialer with native integrations into real estate CRMs, valued by agents for automatic call logging, SMS outreach capabilities, and team-level call analytics. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A dialing and SMS platform used by real estate teams for its local presence dialing feature, which increases answer rates when calling prospects in specific markets by displaying a local area code. #### What is the best auto dialer for high-volume lead generation teams? High-volume lead gen teams need a dialer that minimizes agent idle time, automatically filters out busy signals and voicemails, and scales with campaign size without adding administrative burden. You can explore the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2 for additional options: - [Nooks](https://www.g2.com/products/nooks/reviews): Built for high-throughput outbound campaigns, Nooks enables teams to run parallel dials across multiple contacts simultaneously while keeping agents focused exclusively on live conversations. - [DialedIn](https://www.g2.com/products/dialedin/reviews): An auto dialer designed for outbound-intensive teams, praised for its predictive dialing mode, lead queue management, and campaign-level reporting that surfaces what is and is not converting. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): Used by outbound-focused lead gen teams for its multi-line dialing, campaign management capabilities, and real-time analytics that help managers adjust pacing and scripting mid-campaign. - [Orum](https://www.g2.com/products/orum/reviews): A high-volume parallel dialer recognized by lead generation teams for its AI-powered voicemail detection, automated activity logging, and the ability to dramatically increase rep-to-conversation ratios at scale. ### Enterprise FAQs #### What is the best-rated auto dialer software for tech enterprises? Technology enterprises need auto dialers that support large agent deployments, integrate with complex sales stacks, and deliver conversation intelligence across campaigns. These platforms earn the strongest ratings from enterprise tech buyers, and you can explore the full range of[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for enterprise SDR teams, recognized for live call coaching overlays, session replays, and the ability to run multiple simultaneous dials without sacrificing call quality. - [Orum](https://www.g2.com/products/orum/reviews): An AI-driven dialing platform adopted by enterprise revenue teams for its conversation intelligence capabilities, automated Salesforce activity logging, and high-volume dialing throughput at scale. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A mature enterprise contact center platform valued by large tech organizations for its multi-mode dialing, customizable routing rules, and deep integrations with CRM and workforce management systems. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): An enterprise-grade cloud contact center recognized by large tech buyers for its omnichannel architecture, AI-powered engagement tools, and flexible campaign configuration that supports complex outbound operations at scale. #### What is the most reliable auto dialer software tool for enterprises? Enterprise buyers prioritize consistent uptime, accurate call routing, and dependable performance during peak campaign periods. Among enterprise-deployed platforms in this review set, these earn the strongest recognition for reliability. You can explore more on the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) page on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise sales organizations consistently cite Nooks's stable, parallel-dialing infrastructure and reliable call connectivity as core drivers of large-scale adoption across SDR teams. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A cloud contact center platform recognized by enterprise operators for its mature infrastructure, uptime consistency, and robust disaster recovery and call routing capabilities at scale. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers highlight RingCentral's established carrier network, predictable call quality, and breadth of compliance and security features as long-term drivers of platform confidence. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A long-established enterprise contact center platform trusted by large organizations for its carrier-grade infrastructure, consistent uptime track record, and dedicated implementation and support resources. #### What is the best-reviewed auto dialer software for enterprise app integration? Integration depth is a top evaluation criterion for enterprise buyers managing layered CRM, marketing automation, and data infrastructure. Platforms that stand out for integration capabilities include, and you can explore the full[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2 for a complete comparison: - [Orum](https://www.g2.com/products/orum/reviews): Enterprise reviewers highlight Orum's direct Salesforce integration, automated activity logging, and API connectivity as key differentiators for teams running complex, multi-touch sales operations. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Five9's open platform and pre-built integrations with Salesforce, ServiceNow, and major workforce management tools make it a strong fit for enterprises with layered integration requirements. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators recognize Genesys for its flexible integration framework, open APIs, and pre-built connectors that link outbound dialing campaigns to CRM, analytics, and business intelligence systems. - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's bi-directional Salesforce sync, Outreach and Salesloft compatibility, and API-level flexibility as reasons it fits cleanly into complex, multi-tool revenue stacks without requiring custom engineering. #### What is the best auto dialer software for enterprise compliance management? Enterprises in regulated industries must ensure their dialing operations comply with TCPA, GDPR, and related frameworks, making compliance tooling a critical evaluation factor in platform selection. You can explore all compliance-ready options in the enterprise auto dialer software category on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise compliance teams value Genesys for its built-in consent management, time zone restrictions, Do Not Call list integration, and comprehensive call recording and audit trail capabilities. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform recognized in regulated enterprise environments for its TCPA compliance controls, call pacing enforcement, and campaign-level compliance reporting tools. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers in financial services and healthcare highlight RingCentral's compliance infrastructure, granular access controls, and call recording features as key factors in platform selection. - [Voiso](https://www.g2.com/products/voiso/reviews): An enterprise contact center platform recognized for its built-in compliance tooling, including time zone call restrictions, DNC list management, and call recording capabilities designed for regulated outbound environments. #### Which enterprise auto-dialer software offers the best AI-powered dialing features? AI capabilities in enterprise auto dialers have advanced from simple voicemail detection to include real-time coaching, predictive call scoring, and conversation intelligence across campaigns. The following platforms lead in AI maturity within the enterprise segment, and you can explore the latest AI feature comparisons in the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's AI-powered parallel dialing, real-time call-coaching overlays, and automated note-taking as features that reduce rep ramp time and improve conversation quality across large teams. - [Orum](https://www.g2.com/products/orum/reviews): Recognized by enterprise buyers for its AI-driven objection handling analysis, automated call transcription, and intent signals that help revenue teams prioritize which prospects to contact first. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators use Genesys's AI capabilities for intelligent call routing, predictive engagement scoring, and real-time agent assist features that improve first-call resolution rates across outbound campaigns. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform that enterprise teams rely on for AI-powered predictive dialing, intelligent virtual agents, and real-time supervisor analytics that surface coaching opportunities across active call campaigns. **Last updated on April 23, 2026**