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Auto Dialer reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Auto Dialer Software

Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality.

Auto dialer software often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone.

Many auto dialer products integrate directly with existing CRM software or are built into contact center infrastructure software or telecom services for call centers, but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with outbound call tracking software. They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself.

To qualify for inclusion in the Auto Dialer category, a product must:

Automatically call phone numbers from a predesignated list
Present a prerecorded message or prompt once the call is answered or connect to a live agent

Top 10 Auto Dialer Software

  • NICE inContact
  • Talkdesk
  • Five9
  • Genesys Cloud
  • Genesys PureConnect
  • PhoneBurner
  • Kixie PowerCall
  • Orum
  • Aloware
  • VCC Live

Compare Auto Dialer Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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(877)4.2 out of 5
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NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive

(1,151)4.4 out of 5
Optimized for quick response

Talkdesk is an enterprise cloud contact center empowering companies to make customer experience a true competitive advantage. With enterprise-class performance and consumer-like experience, Talkdesk empowers you to adapt your contact center to the evolving needs of your customers and teams. The results? Increased productivity, higher customer satisfaction, more cost savings and great customer experience. It is the fastest growing cloud contact center solution with over 1800 customers in over 75

(238)3.9 out of 5
Optimized for quick response
Entry Level Price:$100 per Seat

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to more than 2,000 customers worldwide and facilitating more than five billion call minutes annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. For more information visit www.five9.com.

(365)4.2 out of 5
Optimized for quick response

Customer relationships can be complex, but that doesn’t mean they have to be difficult. Genesys Cloud™ makes customer relationships simple. Built to handle any channel, the Genesys Cloud solution follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation. Connect with Customers Genesys Cloud simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build st

(279)4.2 out of 5
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PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying

(79)4.6 out of 5
Entry Level Price:$149 per month

PhoneBurner is a Power Dialer and Sales Acceleration platform for sales teams of all sizes. Our cloud-based software helps sales agents increase calls, callbacks and live conversations up to 400% - by streamlining time-consuming processes and automating post-call workflows. Dialing. Emailing. Contact Management. Lead Distribution. Reporting. It's all here. Powering millions of calls for thousands of clients every month. Available to try for free, without a credit card. - Power dial up to 80 con

(171)4.6 out of 5
Entry Level Price:$29 user/month

Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily automated calling and texting for HubSpot, Salesforce, Pipedrive, Zoho, and other leading CRMs. Kixie connects agents to prospects naturally and automatically, reveals valuable insights about conversations and provides truly dependable service. The platform includes the PowerCall dialer & mobile apps, Automations, Analytics and Contact Center. With Kixie, sales teams have the power to achi

(20)4.9 out of 5

Orum is the latest evolution in sales technology. Plug our AI into your sales process and accelerate your top of funnel with good data and more conversations.

(92)4.6 out of 5
Optimized for quick response

Aloware understands what a modern contact center software should be: efficient, flexible, and packed with necessary features. It gears sales and support teams with the right tools to crush quotas and close more deals efficiently. It does all that by providing an all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email or social. Sales teams love Aloware for its adaptability. It offers seamless integrations with major CRMs, making

(48)4.7 out of 5
Entry Level Price:55€ Per Seat/Month

VCC Live is an Enterprise Cloud Contact Center software provider that for more than 10 years has been consolidating its presence internationally as a reliable business solution for companies dealing with wide-range customer communications through a variety of channels, including Phone, SMS, Email, Webchat, and Social media. Know more about our solution: https://vcc.live/

(176)4.1 out of 5
Entry Level Price:$25 per user per month

JustCall is a cloud phone system for sales, support, and report teams. It allows you to create a call center for your sales teams and contact center for your support teams. Along with business phone system features, JustCall also comes with a number of workflow automation features around SMS and Phone Calls. JustCall currently integrates natively with 40+ Business Tools (CRM, Helpdesk, etc). JustCall automatically logs following activities in your business tools to save your reps from manually

(83)4.4 out of 5
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Entry Level Price:

CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue with outreach and engagement services such as IVR, Voice Broadcast and Call Tracking. In addition to serving local businesses, CallFire empowers non-profits, religious groups and other organizations to connect more effectively with their audiences. CallFire is headquartered in Santa Monica, Californi

(15)4.8 out of 5

Don't settle for anything less than sophistication. At this point in the game, amplified call volume from a predictive dialer should be a given. Your time deserves respect as well. CallTools.com's predictive dialing solution was made by business owners, for business owners. Our top-tier, in-house customer support actually answers your calls and walks you through troubleshooting. Shouldn't your company's time matter, too?

(31)3.4 out of 5

RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with your company, including voice, chat, social media, SMS, email, and more. Intelligent IVR and self-service options—tightly integrated with smart routing functionality—help customers connect more quickly to the agent who can best handle their needs. Industry-leading tools help you optimize staff scheduling, improve call-center efficiencies, survey customers, and more. Plus,

(25)4.5 out of 5
Optimized for quick response
Entry Level Price:89.00 per user

ChaseData's cloud-based Call Center as a Service software provides superior performance, a user-friendly interface, and stellar technical support. Seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, IVR, and more, are combined in one powerful suite that easily integrates easily with third-party applications. Contact us today to request a free demo.

(232)4.4 out of 5

CloudTalk is user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs or eCommerce to improve customer experiences and team performance. To achieve this, CloudTalk provides more than 50 advanced calling features. Thanks to seamless integration with the favourite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.), CloudTalk helps companies deliver first-class customer experiences, resulting in the growth of their profitably. Cloudtalk

(281)4.4 out of 5
Optimized for quick response

Velocify® is the leading sales acceleration platform. The company helps more than 1,500 sales teams sell more by bringing speed and control to the entire sales process. Velocify helps sales teams prospect with more precision, accelerate lead engagement, and implement optimized workflows, ultimately helping sales teams find and convert more leads. Core features include: • Lead Capture and De-Dupe • Configurable Lead Scoring • Flexible Lead Distribution • Continuous Activity Prioritization • O

(21)3.9 out of 5
Entry Level Price:$99 0 LICENSE PER LICENSE

Mojo Selling Solutions is the company behind the Mojo Dialer and Mojo Real Estate Data service. Mojo services are used by thousands of Real Estate and sales agents all over North America.

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sa

(11)4.9 out of 5

Voiptime Cloud Contact Center is an omnichannel call center solution, helping medium businesses and enterprises to process client requests across all communication channels (voice, webchat, email, chatbot), and manage all call center operations in one powerful platform. Increase the productivity of your team and watch your business grow!

(33)4.8 out of 5
Optimized for quick response
Entry Level Price:150 USD per user/month

Adversus is an outbound auto dialer that helps streamline your outgoing calls, automate manual processes, and provide valuable insights. Adversus allows you to customize your dialing strategy with numerous features. Choose between Predictive, Progressive, or Manual dialing - or mix them up! Make all daytime activities easier for managers and employees with Adversus' tools for workflow improvement and time optimization.

(25)4.5 out of 5
Optimized for quick response

Dialpad Sell is an effective sales dialer that speeds up ramp time and makes reps more productive using Voice Intelligence technology and an easy CRM integration in a best-in-breed communications solution.

(13)4.2 out of 5

A native click-to-call app in Salesforce. Softphone, local caller ID, voicemail drop and more

(21)3.6 out of 5

Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience. Equip agents with a platform to interact with your customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single source-of-truth reporting system, based on the customer

(11)4.5 out of 5

ClickPoint Software is a web-based Sales Acceleration and Lead Management solution that helps salespeople contact and close more leads in less time. Salespeople will surpass their quota by getting 40−60% more of their prospects on the phone and into a conversation. ClickPoint works with SMB and Enterprise clients across multiple B2C verticals and has deep experience implementing sales best practices to improve ROI from your lead follow up process. Clients typically achieve positive ROI in 3

(30)4.2 out of 5
Optimized for quick response

Enterprise companies across the world modernize their communications with employees and customers with 3CLogic’s Cloud Contact Center Platform. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs systems of record and service management platforms including ServiceNow, Microsoft Dynamics, SAP, SugarCRM and Salesforce. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transfo

(11)4.2 out of 5

Convoso’s #1 all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops, and Dynamic IVR to pre-qualify leads automatically. As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. This eliminates

(3)4.7 out of 5
Entry Level Price:89€ / licence per month

LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly e

NICE CXone Personal Connection is a patented proactive predictive dialer that generates more revenue and fewer hang-ups. NICE CXone Personal Connection gives your Inside Sales team an easier way to attain quota by connecting with more prospects every day, and helps your Customer Service team reduce inbound calls through personalized, low cost, and proactive outbound notifications.

(15)4.4 out of 5
Entry Level Price:$69 per user

Ring.io is a dialer platform for CRM (Salesforce, Hubspot, Pipedrive, Zoho, Dynamics & more) that makes sales teams more productive. With click-to-call & power dialing modes, Ring.io enables your sales team to spend less time tracking activity and more time selling. Call recording and analytics helps sales leaders identify best practices of high-performers to spread throughout the sales team. A simple interactive voice response (IVR) function lets you customize your call routing and answ

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Check out the G2 Grid® for the top Auto Dialer Software products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
Leaders
High Performers
Contenders
Niche
Five9
NICE inContact
Velocify Lead Manager
CallFire
PhoneBurner
Genesys Cloud
Vonage Contact Center (formerly NewVoiceMedia)
Talkdesk
Kixie PowerCall
JustCall
Voiptime Cloud
Genesys PureConnect
RingCentral Contact Center
Aloware
VCC Live
CallTools
ChaseData CCaaS
Mojo Dialer
CloudTalk
Orum
Market Presence
Satisfaction

Learn More About Auto Dialer Software

What is Auto Dialer Software?

Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message.

Auto dialer software often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone.

Key Benefits of Auto Dialer Software

  • Improve the efficiency of outbound marketing
  • Provide a record of calls and connections made
  • Reduce the time spent trying to reach people by phone

Who Uses Auto Dialer Software?

Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality. Positions that involve a high volume of outbound calling will get the most benefit from auto dialer software. The traditional example is telemarketing, where calls per hour is often a key performance metric (KPI), but any job where time spent dialing phone numbers could be better spent preparing for the call itself will appreciate the utility of an auto dialer system. One of the time-saving aspects of auto dialer software is that it can dial multiple numbers simultaneously, automatically connecting agents to the ones that answer. Many auto dialers include logging, so keeping records of calls made and calls connected is likewise removed from manual entry. Where autologging is not provided, the function is covered by the agent’s desktop application.

Auto Dialer Software Features

Features that may be present in auto dialer software include:

Preview dialing — Presents information about the individual being called before the call begins.

Progressive dialing — Similar to preview dialing, progressive dialing gives an agent a predetermined amount of time to view call information before automatically calling.

Predictive dialer — Uses an algorithm to predict when an operator will be available to handle their next call, taking into account type of call, average handle time, customer history, and other factors.

Call recording — Record calls to access or evaluate at a later time to ensure quality standards are met and pause recording of live calls if necessary.

Location generator — Generate an area code local to where the user is calling to increase the likelihood of pickup.

Voice detection — Decides response type by determining if a voice is a human response or an answering machine.

Call scrubbing — Removes phone numbers from an uploaded list of numbers in the National Do Not Call Registry or other source.

Voice broadcast — Presents a prerecorded audio message when the call is answered.

Interactive voice response (IVR) — Uses touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone.

Potential Issues with Auto Dialer Software

Blocking and hang-ups — Many people have consumer technology in place that can block calls from auto dialers. Furthermore, there is usually a telltale delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it is an auto dialer and hang up.

Voicemail incompatibility — Automated messages from auto dialers often do not mix well with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function in recordings.

Negative opinion — Most people, when asked, report a strong dislike for autodialed calls, regardless of whether it is a human being or a computer on the other end. Excessive or indiscriminate use of auto dialers may harm customer opinion.