--- title: JustCall Reviews meta\_title: 'JustCall Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2393 reviews by the users' company size, role or industry to find out how JustCall works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 2393 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # JustCall Reviews & Product Details Visit Website JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace * * * Product Website JustCall Seller [Saas Labs](https://www.g2.com/sellers/saas-labs) Discussions [JustCall Community](https://www.g2.com/products/saas-labs-justcall/discuss) Languages Supported English Solution Type All-in-One Overview by JustCall Team Show More ## Pricing Pricing provided by JustCall. ### Team $29.00 2 - User/Month (Billed Annually) [ View More Pricing Information ](https://www.g2.com/products/saas-labs-justcall/pricing) ## JustCall Integrations (77) What do users say about integrations? 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Zoho Recruit ](https://www.g2.com/products/zoho-recruit/reviews) Show More ![Dana E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dana E.") DE Dana E. Guest Relations Specialist Mid-Market (51-1000 emp.) 4/7/2025 "I have found JustCall a pleasant experience and app to use" 5/5 What do you like best about JustCall? All the information for a call is easily accessible and visible. It is very user-friendly. Review collected by and hosted on G2.com. What do you dislike about JustCall? I dont always enjoy the ringtone as it gives me a fright. Other than this small (personal) issue of mine, there is not much to complain about. It is a great app! Review collected by and hosted on G2.com. What problems is JustCall solving and how is that benefiting you? As a Customer Success Manager at Guesty, my focus is on ensuring smooth guest communication and predictable support quality across multiple properties. JustCall’s AI Voice Agent has been a valuable addition to our workflow, especially for routine guest inquiries such as booking confirmations, check-in guidance, and property FAQs. Within the first few weeks, we saw a noticeable reduction in manual call handling — roughly 15–20% fewer calls needing live agent intervention for standard questions. We also observed faster after-hours resolutions, which helped us maintain better responsiveness without adding extra support capacity. Our team now spends more time on complex or high-touch guest situations, while the AI agent consistently manages repetitive calls. It has made operations smoother, improved guest experience, and provided more predictable support coverage during evenings and weekends. A practical solution for property management teams looking to improve efficiency and call reliability without compromising service quality. Review collected by and hosted on G2.com. Show More Response from JustCall Team of JustCall [Editedit](https://www.g2.com/survey_responses/justcall-review-11024731/official_response/edit) Hi Dana, Thanks so much for sharing this. We’re really glad JustCall is helping your team stay organized and improve guest communication, especially with the AI Voice Agent handling routine queries. Also noted on the ringtone feedback, we’ll pass that along. Appreciate you taking the time to write this. Thanks, Team JustCall 12/10/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tatiana D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tatiana D.") TD Tatiana D. Customer Success Manager Mid-Market (51-1000 emp.) 4/2/2025 "Very reliable and calls have great quality" 5/5 What do you like best about JustCall? I appreciate that my phone stays connected, allowing me to receive calls from clients at any time. Review collected by and hosted on G2.com. What do you dislike about JustCall? It seems I got an used phone number but no biggie Review collected by and hosted on G2.com. What problems is JustCall solving and how is that benefiting you? As a Customer Success Manager at Guesty, my focus is on ensuring smooth guest communication and predictable support quality across multiple properties. JustCall’s AI Voice Agent has been a valuable addition to our workflow, especially for routine guest inquiries such as booking confirmations, check-in guidance, and property FAQs. Within the first few weeks, we saw a noticeable reduction in manual call handling — roughly 15–20% fewer calls needing live agent intervention for standard questions. We also observed faster after-hours resolutions, which helped us maintain better responsiveness without adding extra support capacity. Our team now spends more time on complex or high-touch guest situations, while the AI agent consistently manages repetitive calls. It has made operations smoother, improved guest experience, and provided more predictable support coverage during evenings and weekends. A practical solution for property management teams looking to improve efficiency and call reliability without compromising service quality. Review collected by and hosted on G2.com. Show More Response from JustCall Team of JustCall [Editedit](https://www.g2.com/survey_responses/justcall-review-11009788/official_response/edit) Hi Tatiana, Thanks for sharing your experience. Glad to hear call quality and reliability have been solid for you, and that the AI Voice Agent is helping reduce manual work for your team. Noted the feedback on the number as well, our team can always help there if needed. Really appreciate you taking the time to write this. Thanks, Team JustCall 12/10/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ishan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan S.") IS Ishan S. Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator Hospital & Health Care Small-Business (50 or fewer emp.) 2/20/2026 "JustCall Keeps Calls, Notes, and Contacts Organized in One Easy Place" 4.5/5 What do you like best about JustCall? For me, keeping calls and follow-ups in one place makes daily work less messy. I looked into JustCall with this in mind. Along with managing clinic work as a Dietician & Nutritionist and handling routine coordination, I also create health education content, so there are regular calls and messages to handle for follow-ups and basic communication. JustCall feels easy to move around in, and the call history and notes are simple to check later when I need to remember what was discussed. It is not heavy to set up, and the basic calling and messaging flow feels straightforward for regular use. What I found useful is that everything stays linked to contacts, so I don’t have to search my phone log again and again. Having calling, simple notes, and contact details in one place helps keep small follow-ups organized. It also connects with other tools, which makes it easier to keep communication and contact information in sync instead of updating the same details in multiple places. Review collected by and hosted on G2.com. What do you dislike about JustCall? One small thing I noticed is that when there are many call logs in a day, it takes a little time to go through them and find a specific conversation. It would be helpful if the recent calls view felt a bit more compact for quick scanning. Apart from this, the overall experience felt smooth. Review collected by and hosted on G2.com. What problems is JustCall solving and how is that benefiting you? Handling calls and messages from different places can get confusing during daily clinic work and content coordination. Important follow-ups can be missed when call logs and contact details are spread across phone apps and other tools. JustCall brings calling, basic notes, and contact details into one place, so it is easier to keep track of conversations related to appointments and routine follow-ups. I can quickly see previous call details when I need to continue a discussion, which helps avoid repeating the same questions. This keeps communication more organized and saves time Review collected by and hosted on G2.com. Show More Response from JustCall Team of JustCall [Editedit](https://www.g2.com/survey_responses/justcall-review-12388787/official_response/edit) Thanks for sharing this, Ishan. Really glad to hear JustCall is helping you. Appreciate you pointing out the call log experience as well. Feedback like this helps us keep make JustCall better. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![rock k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "rock k.") RK rock k. manager Small-Business (50 or fewer emp.) 11/30/2025 "Flexible Multichannel Communication, Needs Modern UI" 4.5/5 What do you like best about JustCall? I really appreciate that JustCall supports completely free calls to any mobile numbers, which significantly reduces my communication costs. This flexibility allows me to make calls seamlessly with any device, whether I am using a desktop, tablet, or mobile. This capability is especially beneficial when I am traveling or outside the country, as it ensures I can maintain communication without any restrictions. Moreover, I find the Initial setup of JustCall very easy and smooth, which is essential for quickly integrating the software into my daily workflow. The ability to manage business communications across multiple channels such as voice, SMS, email, and WhatsApp all in one platform is invaluable, streamlining my operations and enhancing interactions with customers and prospects. Additionally, the integration of artificial intelligence adds a significant edge to my communication strategy, making it more intelligent and efficient. Review collected by and hosted on G2.com. What do you dislike about JustCall? I find the user interface of JustCall to be quite outdated. It doesn't have a modern look and feel, which can be disappointing considering the expectations for current software design. Review collected by and hosted on G2.com. What problems is JustCall solving and how is that benefiting you? I use JustCall to integrate multichannel business communication, solving issues with voice, SMS, emails, and WhatsApp, enhancing workflow efficiency and connecting with customers through intelligent communication centers. Review collected by and hosted on G2.com. Show More Response from JustCall Team of JustCall [Editedit](https://www.g2.com/survey_responses/justcall-review-12027591/official_response/edit) Hi Rock, Thank you for taking the time to share such detailed feedback. We are glad to hear that JustCall has helped you reduce communication costs and stay connected across devices, especially while traveling or working internationally. We appreciate your honest feedback about the user interface. Improving the look and overall experience of the platform is something our team is actively working on, and insights like yours help guide those improvements. Thank you again for trusting JustCall with your business communication. Thanks Team JustCall Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 1/29/2026 "Feature-Rich, Easy-to-Use Dialer with Seamless CRM Integration" 5/5 What do you like best about JustCall? What I like best about JustCall is how it centralizes calling activity and performance in one clear dashboard. The real-time data, call recordings, and AI scoring make it much easier to track cold call quality, identify coaching opportunities, and spot trends across the team. I also appreciate how seamless it is to dial, log outcomes, and review calls because it saves time, keeps me organized, and helps me give more specific, data-driven feedback to agents. Review collected by and hosted on G2.com. What do you dislike about JustCall? What I dislike about JustCall is that some features can feel limiting when it comes to deeper call analytics and customization. The AI scoring is helpful, but it doesn’t always fully capture context or nuance in real conversations, which can sometimes make coaching less precise. I also wish the reporting and filtering options were more flexible so I could slice data exactly the way I need for performance reviews and team insights. Review collected by and hosted on G2.com. What problems is JustCall solving and how is that benefiting you? JustCall solves the problem of scattered call activity and subjective performance evaluation. By centralizing calls, recordings, outcomes, and AI scoring in one platform, it makes it much easier for me to monitor team performance, spot coaching opportunities, and ensure consistency in cold calling quality. This benefits me by saving time on manual tracking, making feedback more data-driven, and helping me identify trends that improve overall call effectiveness and meeting conversion. Review collected by and hosted on G2.com. Show More Response from JustCall Team of JustCall [Editedit](https://www.g2.com/survey_responses/justcall-review-12276233/official_response/edit) Thanks for the review. It is great to hear the centralized dashboard and AI scoring are making your coaching sessions more data-driven. We hear you on the need for more nuance in the AI scoring and more flexible reporting. Your feedback on how you slice data for performance reviews is with our product team now. 2/10/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 1/29/2026 "JustCall: My Best Friend at Work" 5/5 What do you like best about JustCall? JustCall is my best friend at work. I will not be able to fulfill my duties as My Amazon Guy's Customer Advocate without JustCall. Being one of the frontliners of MAG, it is important that I should always be ready to receive the calls of our clients, present and future clients alike, using a phone tool that is very user-friendly and reliable. It does not only serves its purpose as I do inbound & outbound calls but the information I can get in each tabs, not just for reporting purposes but also to help me better understand and assess how I perform my duties and responsibilities. Moreover, JustCall support team is very reliable and responsive "just click away" which for me is very important knowing that there is a team that I can reach out to anytime I need help. Review collected by and hosted on G2.com. What do you dislike about JustCall? I cannot think of any at the moment. JustCall does serve well for my role as a Customer Advocate of MAG. Review collected by and hosted on G2.com. What problems is JustCall solving and how is that benefiting you? My Amazon Guy call center - to be able to connect to clients and leads through inbound and outbound calls. JustCall telephony system does it all. Review collected by and hosted on G2.com. Show More Response from JustCall Team of JustCall [Editedit](https://www.g2.com/survey_responses/justcall-review-12276218/official_response/edit) Thanks for sharing this! Love hearing that JustCall has become such a core part of your day-to-day, especially in a front-line role. It means a lot to know the platform and support team are helping you stay ready for every call. 2/10/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kevin I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin I.") KI Kevin I. Small-Business (50 or fewer emp.) 6/25/2026 "Versatile Tool with User-Friendly Features" 4/5 What do you like best about JustCall? I like the options in JustCall, like the AI assistants, SMS campaigns, CRM options, and the Dashboard. These features make my team's job easier, so I don't need to guide them every few minutes. Review collected by and hosted on G2.com. What do you dislike about JustCall? There is nothing i dislike until now Review collected by and hosted on G2.com. What problems is JustCall solving and how is that benefiting you? JustCall helps me call drivers and clients with a reputable number and integrate my team. It makes my team's job easier with AI assistants, SMS campaigns, CRM options, and dashboards, so I don't need to guide them every 3 minutes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Zachary P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zachary P.") ZP Zachary P. Associate Director Small-Business (50 or fewer emp.) 1/28/2026 "Buyers Beware" 1/5 What do you like best about JustCall? Integration Capabilities worked well. Aside from that, nothing else was special Review collected by and hosted on G2.com. What do you dislike about JustCall? They prioritize Money over Customer Experience Review collected by and hosted on G2.com. What problems is JustCall solving and how is that benefiting you? I rarely leave negative reviews, but this experience warrants it. JustCall has made it very clear that they prioritize keeping customer money over customer experience or common-sense resolution. I had an account tied to an email that had been sunset. The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use. I reached out to customer support to discuss the situation in good faith, expecting at least a conversation or partial resolution. Instead, I was met with an extremely rigid, policy-only response, with zero empathy, no willingness to review the inactivity, and no effort to find a fair outcome. The stance was essentially: policy is policy, regardless of circumstances. Having worked in tech sales and SaaS myself, I find this approach disappointing and outdated. Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests. As a result of this experience: • We will not be returning to JustCall as our company continues to grow • I am sharing this experience so other teams can make an informed decision The only positive I can point to is their integration capabilities, which my team did like. Unfortunately, integrations alone do not outweigh subpar customer service and a poor customer-first mindset. I strongly recommend that anyone considering JustCall evaluate alternative dialers. Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations. Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team. Review collected by and hosted on G2.com. Show More Response from JustCall Team of JustCall [Editedit](https://www.g2.com/survey_responses/justcall-review-12270926/official_response/edit) We’re sorry to hear about your experience, Zachary. We understand how frustrating unexpected charges can be. Your feedback about flexibility and empathy in customer conversations is noted and will be shared with the team. If you’re open to it, we’d appreciate the chance to review this further. Please reach out to us at help@justcall.io Validated ReviewerSource: Organic AA Aman A. Operations Manager Mid-Market (51-1000 emp.) 11/12/2025 "Empowers Our Support Team with Seamless Connectivity" 4.5/5 What do you like best about JustCall? Justcall is a customer support application that help our support team in connecting with our clients frequently and give resolutions to all of their problems related to our business, sales and operations. This software can work from anywhere just through a availability of internet connection and we are also able to do multi channel conferencing with the help of just call. Review collected by and hosted on G2.com. What do you dislike about JustCall? One of the main and only disadvantage of using just call is that sometime the call quality drops suddenly just because there is unavailability of internet connection. This mostly happens when we are travelling because the device is not able to get a stable internet connection rest this software is good in customer support and meetings Review collected by and hosted on G2.com. What problems is JustCall solving and how is that benefiting you? Just call help us in recording all of our phone calls that we do for customer support with our clients and the recordings helps in examining our call quality and increase the overall customer experience by knowing our call related mistakes better. Rest it is a package of multiple features for a business. Review collected by and hosted on G2.com. Show More Response from JustCall Team of JustCall [Editedit](https://www.g2.com/survey_responses/justcall-review-11951340/official_response/edit) Hi Aman, Thank you for sharing your experience with us. It is great to hear that JustCall is helping your support team stay connected with customers and resolve issues smoothly. We are glad the ability to work from anywhere and run multi channel conferences has been valuable for your operations. We appreciate you calling out the challenge with call quality when the internet connection is unstable. We understand how important consistent audio quality is, especially when working on the move. Our team is focused on improving call reliability in variable network environments and your feedback helps us prioritize these efforts. Thank you again for taking the time to share such thoughtful insights. We are happy to support you and your team and are here if you ever need us. Thanks Team JustCall Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Mid-Market (51-1000 emp.) 4/10/2026 "Very Bad Experience with the Provider" 0.5/5 What do you like best about JustCall? If the service would not have technical issues, it could be a really great help Review collected by and hosted on G2.com. What do you dislike about JustCall? Management and approach. AI voice assistant did not work as intended from the technical side, created communication delays confusing both end users and inside support team. With months of back and forth with very slow reactions on the JustCall side and lots of pushing required on our side, we came to the point that we had to cancel the service and requested a refund - the provider was not able to correct the technical issue. The request was sent mid February. Initially JustCall asked for a management meeting to find the resolution, which we did hold. They came entirely unprepared and suggested to explain our issue from the very beginning. Then they requested another meeting and got a refusal to waste our time further. Since then it's been a month that we have not heard back to the inquiries and the issue remains hanging / ignored. Very unprofessional, and I would certainly advise everyone NOT to work with them because if something goes wrong you will likely have to fight to get the issue resolved.. Review collected by and hosted on G2.com. What problems is JustCall solving and how is that benefiting you? The intention was to get the basic day to day questions answered automatically Review collected by and hosted on G2.com. Show More Response from JustCall Team of JustCall [Editedit](https://www.g2.com/survey_responses/justcall-review-12614456/official_response/edit) Thanks for the honest feedback. We are truly sorry for the technical issues with the AI voice assistant and the communication gaps that followed. It is frustrating to feel unheard, especially after taking the time for a management meeting, and we clearly missed the mark on getting back to you. We want to make sure your refund request is addressed. Please reach out to us at support@justcall.io so we can personally look into your case and find a resolution. Validated ReviewerSource: Organic ## Questions about JustCall? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about JustCall ](https://www.g2.com/products/saas-labs-justcall/discussions/new) ![rex l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "rex l.") RL rex le • Last activity over 5 years ago Will you be releasing an update on the Android app to enable the use of saved-reply templates? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph Anderson • Last activity over 3 years ago Can I send video or audio messages to my clients? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) [ View all Discussions ](https://www.g2.com/products/saas-labs-justcall/discuss) ## Pricing Options Pricing provided by JustCall. ### Team $29.00 2 - User/Month (Billed Annually) ### Pro $49.00 2 - User/Month (Billed Annually) ### Pro Plus $89.00 2 - User/Month (Billed Annually) [ View More Pricing Information ](https://www.g2.com/products/saas-labs-justcall/pricing) JustCall Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall 4.4/5(1,639) [ Compare Now ](https://www.g2.com/compare/aircall-vs-saas-labs-justcall) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image") CloudTalk 4.4/5(1,851) [ Compare Now ](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4ecadd73097605c40f60506f291b976f/kixie-powercall-sms.png "Product Avatar Image") Kixie PowerCall & SMS 4.8/5(866) [ Compare Now ](https://www.g2.com/compare/saas-labs-justcall-vs-kixie-powercall-sms) ##### ##### JustCall Features Calling Record Calls Generate Location Call Types Contacts Personalization Information Locater Record Prospect Data Insights Notes Daily Summary Automated Voicemails Dialing Options Preview Dialing Progressive Dialing [ View More Features ](https://www.g2.com/products/saas-labs-justcall/features) ## 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