Re:amaze Reviews & Product Details

Re:amaze Overview

What is Re:amaze?

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

Re:amaze Details
Website
Languages Supported
English
Product Description

Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

How do you position yourself against your competitors?

Re:amaze is uniquely designed for eCommerce and SaaS businesses. Our features help businesses support, engage, and convert customers beyond a traditional, generic helpdesk application. Re:amaze also prides itself on straightforward pricing and offers one of the most scalable ways to grow your customer service team.

Give Re:amaze a try today and discover how powerful tools like shared inboxes, live chat, automated messaging, real time dashboards, and FAQs can finally all work together and for your business.


Seller Details
Seller
Re:amaze
Company Website
Year Founded
2012
HQ Location
San Jose, CA
Twitter
@reamaze
529 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
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Re:amaze Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to assign emails to team members, ability to merge emails when customers sent multiple emails regarding the same subject. Review collected by and hosted on G2.com.

What do you dislike?

The search function leaves a lot to be desired, does not seem to like putting in a partial query, only will find an item when the EXACT term is used. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a great program if you have multiple email accounts for different brands and want them to all end up in a single location viewable by all team members. The ability to assign emails and leave notes it very helpful in customer service applications. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When you have a shared inbox you can see if another user is in an email, helps to stop multiple team members answering the same question.

So much easier to get email reports to see how many emails we are getting and running reports on team members. The ability to view a customers history is again very helpful when dealing with a repeat customer, the integration with shopify is great for the exact same reason. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ease of use for new and experienced users Review collected by and hosted on G2.com.

What do you dislike?

Options can be scattered across sections Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great software as a service with great support behind it! Highly recommended to others for the ease-of-use and support backing it, the features within and the ability to set up new users quickly with minimal support.

Useful for experienced and new users alike, with Support always ready to assist with any questions you have regarding issues with connections or services, "how to" questions about modifying or creating new connections and support pages. The customization allowed grealty improves the user and management experience, allowing administrators to set the exact feel and tone of the service being presented to customers on the front end.

Their Frequently Asked Questions pages cover many useful features that allow you to take great advantage of the service and push your presentation even to the next level, including features that were not immediately obvious when beginning to use the service.

The integrations with shops, websites and other services is also great. While some do have an additional fee, they're well worth the cost to allow your customers a much improved experience, and your customer care team to answer all questions within one area. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Re:Amaze features lots of integrations which allow us to manage Social Media and Chat in a single spot. Some of these connections will "break" with changes to social platforms, but Re:Amaze Support has been great to fix them quickly! Review collected by and hosted on G2.com.

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Open Discussions in Re:amaze
Matthew P.
MP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We are using Reamaze now for 5 years and despite myself having worked with multiple service solutions during the last 20 years of building Internet businesses, Reamaze is truly in a class of its own. For one, their customer service solution works smoothly and scaling our service team to now over 30 people has been easy with Reamaze. However, even more importantly, Reamaze has really been a partner throughout the last 5 years, taking our feedback not only into account, but going out of their way in enhancing the functionalities of Reamaze to enable our use-cases. Review collected by and hosted on G2.com.

What do you dislike?

We would love to have a direct integration for our telephone provider similar to the ones that already exist. But given all the positives about Reamaze, that's a small price to pay. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a well-executed customer service solution run by a fantastic team -- Reamaze is the perfect choice! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All our service activities (chat, email, FB, Twitter) is managed via Reamaze. It's easy to keep an overview and work productively across those channels. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

To start with, installation was very easy. I love the BOTs and Shared Inbox feature with great reporting. Review collected by and hosted on G2.com.

What do you dislike?

I wish I could change theme for admin. But that doesn't affect the way we work. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great app with lots of features. Try their trial and you would see how useful it is and how affectively it works. It also has amazing level of support. I was constantly in touch with their support while in trial to figure some things and they helped me with lot of help with screenshots and also for me, they went extra mile. Awesome to and you would not regret. I normally don't praise a lot. ;) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We want to decrease number of calls which can easily be answered with AI chat bot or live chat agent. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The customer service really sets ReAmaze apart. They are so quick to answer questions and solve problems that I never fret if I need to contact them. Many of the other apps we use fall short in comparison. Review collected by and hosted on G2.com.

What do you dislike?

I wish it had more integrations for phones/text messaging without needing to do custom coding. The integrations with Instagram aren't awesome either, but I hear that this is a common problem due to IG's inflexibility. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I love having all of our customer service emails and correspondence in one place. Emails don't get missed if a customer service rep is out sick or on vacation. Our customers also love being able to contact us quickly via chat. The templates and workflows work really well for us as well. Review collected by and hosted on G2.com.

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UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The layout of the main screen allows you to quickly see how many customers you have to help. If you have multiple users logging in to handle inquiries, you can assign various tasks and conversations to the correct party so that they can handle that specific thread. Within the messaging threads, multiple users can answer customers and even send private messages to one another to help your customers and build a positive company image. Review collected by and hosted on G2.com.

What do you dislike?

The several different tabs be difficult to differentiate depending on your setup. While social media posts and mentions are integrated within Reamaze, to interact with them (to like the post, share, etc.), you will have to click the image of the post and then be redirected to the social media site in question. It would be preferred if you could directly interact with the post within the Reamaze browser. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a platform for easily viewing and answering your social media inquiries and website questions, look no further than re:amaze. You and your company will be connected with you customers in Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We receive several customer calls, emails, and messages each day. Reamaze helps us keep this answered quickly. Our company has several customers posting and recommending our curriculum on social media, which can be difficult to sort through just using the Instagram client. Reamaze keeps track of every tag and mention on Instagram, which lets us like and reply to their posts in an easy manner. This interaction is helping us build a happy, connected user base, and breeding good will with our customers. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Shopify integration - saves so much time seeing all of our customers details in Re:Amaze and being able to action refunds, place orders, etc.

Automated workflows which can be based on intent saving a great deal of time responding to 'standard' questions for carrying out standard workflows.

Chat bots - can be setup to follow workflows and trigger based on the customers intent

Amazing customer service - always reply very quickly to any questions and bugs are fixed promptly

Live chat - works well across different brands / stores and links everything into one interface. Can configure multiple rules to trigger the live chat to display and chat bots can be used to respond to customers when staff are not available.

Great value - there is nothing else on the market as feature rich and at such a good price.

We highly recommend this product, it is great. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really, very good and well thought out software!

There are a couple of very minor things but nothing major or worth writing home about. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Really great software - best price / feature mix. Nothing else on the market offer these features and this price. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Linking Shopify customer / order details to tickets to save time and automating replies to customer enquiries using live Shopify data. The bot responses are really good and can automate away (in a personal manner) common questions and tasks. Ties chats from multiple stores and channels into the one helpdesk which saves our team a great deal of time. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love how easy it is to reach out to the support team! They are always there to help when I need to figure out how to update something or use certain features. Reamaze makes it perfectly easy to customize the brands. As we have 2 separate brands that we use this for. You can customize everything down to the work flows and create preset responses which is great for our company because we receive a lot of the same/ similar questions. Review collected by and hosted on G2.com.

What do you dislike?

I honestly don't see any downsides. I have used a few different similar workspaces and I have to say reamaze has been the easiest and best to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reamaze has made it easy for us to navigate between 2 brands and still be able to separate them yet keep them all in the workflow. We love how things can be segmented or placed all in the same bucket. The benefits I have noted are in the app integrations. they even have a great app for customer loyalty programs. Reamaze also makes it easy to tag conversations and leave notes between associates. The very best feature to me is the reminder button. You can set it to a specific date and time which is excellent. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The platform is very easy to use. Navigating through the modules and conversations is a breeze. In the event you don't find your what you're looking for, the Re:Amaze team is highly responsive and will be there to assist at a moment's notice. Review collected by and hosted on G2.com.

What do you dislike?

The only aspect that requires a little more work are the intents from the AI-based tools. Every now and then the intent doesn't quite match up but a few tweaks and it's all set. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Highly engaging and transparent customer support with powerful analytics across the board. Our customers and team love using the platform and have been extremely efficient. Onboarding new members of our CX team has been effortless. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Re:amaze has increase productivity and has allowed us to help more customers at a faster rate with the same amount of staff. We also enjoy the reporting that allows us to be able to focus in on areas that will help the business overall. Review collected by and hosted on G2.com.

What do you dislike?

So far no complaints. Takes a while to learn the ins and outs because there is so much that is offered, but once you learn to maximize the features, it's great. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try out the different options trials. We found this to be easiest to use and most powerful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to find common issues and tackle them. Great reporting is what we were lacking before in customer service, but now with all of it at our fingertips we're able to do more. Review collected by and hosted on G2.com.

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AS
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like the Shopify integration, it's very useful for e-commerce sites to track customer sales and purchases. I also love the "remind" button for emails. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the fact that Re:amaze sends customer satisfaction surveys before the ticket has been closed, and that tickets are automatically resolved on responding. Zendesk has a "pending" ticket status that would work better for when you're waiting on a customer repsonse - and so that the ticket doesn't appear finished. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're handling our entire warranty process through Re:amaze, going virtual instead of bringing product in for evaluation. We have seen a faster turnaround time for customer experience. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Re:amaze support has been great while we were first setting it up and integrating it to Big Commerce. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, Re:amaze meets and exceeds our business needs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Signe up for the trial, be sure to engauge support if you have questions while setting up Re:amaze. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to see repeated issues with tagging which allow us to make business decisions that improve our customer experience. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Keep us organized, and we can see how many messages or comments we have to tackle for that day. Review collected by and hosted on G2.com.

What do you dislike?

Not much, we like it all and want to get more of our employees on board using it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Losing or missing messages, or being able to follow up with a customer was an issue, but now it is very organized. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Best platform for customer service of an ecommerce.

Very good support and resolution !

Integrations with comments from facebook, instagram, messenger, email, etc.

Multiple stores in one account !! Review collected by and hosted on G2.com.

What do you dislike?

Nothing.

Tip: a spanish version and support would increase your market Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Most appropriate platform for support in ecommerce

If you need multiple stores in one account, it is the best and cheapest option Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unify all channels of communication with customers.

Workflows for automatic actions Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Support rocks, easily customizable for SSO, many available integrations, multi-brand features Review collected by and hosted on G2.com.

What do you dislike?

It'd be hard to find something worth mentioning here, really don't have any issues for my use cases. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't hesitate to contact support, their responses have been very helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Supporting multiple brands, logging clients in automatically with WordPress SSO, streamlining my help desk operations Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

how it flowed with the customer - and the customizability. look how well branded it is for http://aliciaadamsalpaca.com love it. Review collected by and hosted on G2.com.

What do you dislike?

admin is slightly clunky - would prefer a 1,2,3 kind of a thing where it takes you and explains specific steps. maybe a couple quick vids. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it! I have nothing but great things to say. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

multiple streams of customer care and messages from facebook, instagram. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Thanks to their integrations you can connect IF, Facebook, and diffferent channel mails. With that you can get just one platform to communicate with all customers. Review collected by and hosted on G2.com.

What do you dislike?

Integration with whatsapp pending. They have with twilio. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Prior to reamaze we were using multiple tools to manage our customer support. Now we have all in one and we can access from anywhere Review collected by and hosted on G2.com.

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AW
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to remind myself about conversations I need to come back to and the tagging function. Review collected by and hosted on G2.com.

What do you dislike?

The limitations with being able to categorise customers and conversations Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please allow for us to put customer conversations into folders that can have sub folders Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Forgetting customers, missing emails and prioritising High value customers Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

live chat with chatbots with simple and affordable pricing. Review collected by and hosted on G2.com.

What do you dislike?

Since its new, there are bugs however they are quick to resolve in no time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great for support and chatbots with loads of features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Live chat and support for our business websites. Review collected by and hosted on G2.com.

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Digital Transformation Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Support, interface, multibrand, ease of use Review collected by and hosted on G2.com.

What do you dislike?

nothing, it's a great platform Would definitely recommend to anyone Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer service (multibrand, multicountry, multiagent) all goes through it. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The quick support + constant updates, makes our work easier! Review collected by and hosted on G2.com.

What do you dislike?

Missing features, features that aren't optimized. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping our work organized, easy workflows with the dev team, tagging system is great! Review collected by and hosted on G2.com.

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Information Technology
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The chat that the system has is very intuitive and allows not only to maintain a fluid communication with the client, but also to review everything that has been said previously, the communication history. Being able to access and review all the conversations allows for fewer doubts and for the interaction to be more fluid.

It has multiple integrations with other applications that helps to better manage sales, advertising and also to have a database with a greater amount of information, which allows having a unified knowledge.

The support of Re: Amaze has helped me to solve doubts and all the consultations that I have done on functional aspects of the program have been able to solve them. Review collected by and hosted on G2.com.

What do you dislike?

There are some problems when you want to send certain documentation by chat to the clients, since there are some formats that are not accepted for sending through this system. But when something related to this has happened to me, the support has been able to tell me what format I should use and what problem there was. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a good help desk software that can help a company to better serve customers and improve the conversion rate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have the possibility of giving a much more complete solution than we could offer before. Our customers are happier with our support, because when they have any questions about a sale, a product or even about general problems, we immediately contact them through chat or use the ticket support and with these tools we are able to give better attention .

Information on sales made and contacts with suppliers or customers are recorded within the system and this helps us to gather more information and to improve our profitability. Review collected by and hosted on G2.com.

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Director Of Information Technology
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

An addition that seems important to me is the system of notes. Through this system you can leave information that you want another company worker to read when you log in within the system. It is a good way to leave notices so that you can see them just connect to the platform and answer the question quickly.

The ticket system is simple to use and also helps to solve any doubt efficiently. There are even notifications via mobile, which allows you to respond faster to any topic. Review collected by and hosted on G2.com.

What do you dislike?

The integrated chat is somewhat slow and sometimes has connection problems, it is an aspect that could be improved in future versions to be more stable, because even if it works properly, if these small defects were solved the communication made would be even more dynamic through this system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

To have a well-functioning Help Desk inside a company is essential to assist your clients in the best way possible. Re: amaze integrates within your system a system of tickets, notifications and sales analysis that serves to better serve your current and future customers, so I think it is a good addition. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Re: amaze we have gotten our clients to have a better communication with us, since now we have more channels to talk with them and to be able to solve any doubts they may have.

We have within our company a section of questions that are usually very demanded by customers and with this software we have been able to create this list to solve many questions instantly.

We also manage the orders more completely, since we can see the details of the sales, the communication made with the clients, the modifications or changes of the orders ... It is easier to see a sale in an integral way, which helps us to improve also our sales system. Review collected by and hosted on G2.com.

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Project Quality Manager
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The improvement of the communication and the facility to interact with the clients is something that would stand out positively of this software, since it helps you that it is much simpler to solve any indicidence.

It's easy to connect your store and products with Re: Amaze. With a few clicks you already have the linked shop and all the necessary details integrated within the platform.

The templates that this software has also help you to automate with them certain answers to common queries. This allows a saving of time and also a much faster response to customers who have general inquiries about our platform. Review collected by and hosted on G2.com.

What do you dislike?

You could add a greater possibility to edit the labels with colors to highlight or differentiate the different messages of the platform more easily and clearly.

Everything is integrated centrally within the software, which implies that there is a lower layer of flexibility. This is not bad, but you have to know what you want to do and integrate before putting it into operation to give it the right use based on your needs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Re: amaze is a good option for small and medium companies that need to increase the capacity to give a better response and attention to the users of a company and also create optimized marketing campaigns. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have used it to design and plan promotional campaigns for certain products and it has worked very well for us, we have obtained good results in our sales managing these products from this software.

Customer service has also improved, since we can now provide better service to our users, both through quick and automatic responses to certain general problems and personalized responses to more complex problems. Review collected by and hosted on G2.com.

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Help Desk Specialist
Computer Software
Small-Business(50 or fewer emp.)