Re:amaze Reviews & Product Details

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

Seller

GoDaddy

Discussions

Re:amaze Community

Languages Supported

English

Solution Type

All-in-One

Overview by

David Feng (Co-Founder & CRO at Re:amaze)

Pricing

Pricing provided by Re:amaze.

Basic

$29 per agent / month

Re:amaze Pro

$49 per agent / month

View More Pricing Information

Top-Rated Alternatives

Gorgias

4.6/5(582)

Zendesk for Customer Service

4.3/5(7,123)

Freshdesk

4.4/5(3,972)

View All Alternatives

User Insights

Average based on 140 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Re:amaze Integrations

(1)

Integration information sourced from real user reviews.

Re:amaze Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Re:amaze, and what problem is it built to solve?

Re:amaze is a help desk for bringing customer conversations and support work together in one place. Teams use it to manage inquiries across channels, keep track of customer history, and coordinate responses.

What languages does Re:amaze support?

Re:amaze supports 1 language: English.

What company sizes and industries is Re:amaze the best fit for?

Re:amaze is most strongly represented among small businesses, with mid-market teams also appearing in the mix. Retail is the most visible industry, alongside other represented sectors.

How long does it take to implement Re:amaze across a team?

Implementation is often quick, with under a day the most common time to go live. Other teams report taking longer, especially when setup and configuration require more work.

Time to go live	Relative frequency
Under 1 day	Most common
Under 1 month	Also common
1–3 months	Less common
6 months or longer	Occasional

What customer support options does Re:amaze provide, and how do users find the overall support experience?

Support is available by phone, email/help desk, and chat. The experience is often described as responsive and helpful, particularly when teams need setup guidance or help resolving an issue; some users have encountered slower or less attentive support.

What is the experience like for teams switching to Re:amaze from another tool?

Switching to Re:amaze has often meant replacing separate inboxes or support tools with a shared, multichannel workspace. Teams have moved from email-based workflows and platforms such as Zendesk, Gorgias, Intercom, and Freshdesk for easier day-to-day use, more cohesive ecommerce connections, broader channel coverage, or more predictable costs. The transition can feel straightforward, though teams may need time to learn the settings and workflows.

What tools and platforms does Re:amaze integrate with, and how do these integrations help users get more value from the product?

Re:amaze offers 1 listed integration, in the ecommerce category: Shopify. Connecting store information with support conversations gives teams useful customer and order context while they respond, helping them handle common order questions without switching between tools.

What features or capabilities could make Re:amaze even more useful?

The most useful improvements would make it easier to find and organize conversations, tailor the workspace, and connect additional channels.

Improve search, including more reliable results for partial terms and message content.
Add more flexible inbox organization, such as custom folders, subfolders, and sorting options.
Expand integrations and channel connections, especially for phone, messaging, and additional commerce platforms.
Make the interface and settings easier to navigate, with more customization for the help center and chat experience.
Simplify workflows and response templates so teams can automate and reuse replies more easily.

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Christoph D.

Small-Business (50 or fewer emp.)

Originally submitted 2/9/2023

"Absolutely amazing tool, very intuitive and integrates well"

4.5/5

What do you like best about Re:amaze?

The variety/flexibility of options, the multi-brand approach, the great support, and it's affordable. They recently added AI features that pull information from FAQ's, those are very helpful Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

It would be cool to have a screen share option through the video call feature so we can give direct support Review collected by and hosted on G2.com.

Verified User in Automotive

Small-Business (50 or fewer emp.)

5/5/2026

"Modern, Low-Cost CSM with Strong Integrations—Though a Bit Rigid"

3.5/5

What do you like best about Re:amaze?

Modern CSM features, low cost and good integrations Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The features in the platform are rigid and sometimes limited Review collected by and hosted on G2.com.

Angelo C.

President

Small-Business (50 or fewer emp.)

Originally submitted 7/30/2024

"Works but support lacking and company unresponsive"

0/5

What do you like best about Re:amaze?

Seat price is relatively cheap and has features needed. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Absolutely the worst search function possible. Does only basic search. Company also has "stop words" that won't be searched. These are not revealed and can't be turned off. Service has declined since godaddy took over the company. Now all ticket based. Review collected by and hosted on G2.com.

Greg R.

Sales Manager

Small-Business (50 or fewer emp.)

11/8/2022

"Great Chat!"

5/5

What do you like best about Re:amaze?

Re:amaze gives us the ability to chat with our customers. It's straightforward and easy to use. I love having the ability to see who is managing each chat in real time. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

I truthfully don't have any complaints about Re:amaze, but it would be nice to have the name of the person we're chatting with. I'm not sure if that's a missing function or just something we need to implement. Review collected by and hosted on G2.com.

Peter G.

Vice President

Small-Business (50 or fewer emp.)

11/22/2022

"An efficient all in one platform with predictable pricing"

5/5

What do you like best about Re:amaze?

We like that we can wrap in all of our sales channels for all of our ecommerce stores serving different markets and all of our sales channels while separating access into individual business units. Pricing is only per user which makes it easy to understand and predict our upcoming billable. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Less integrations than Gorgias, although we have been able to find workarounds for most of them. Review collected by and hosted on G2.com.

Vincent S.

Digital Product & Marketing Manager

Small-Business (50 or fewer emp.)

11/13/2022

"Most cost-effective and value for money customer service solution"

4.5/5

What do you like best about Re:amaze?

Re:Amaze has a FAQ portal that is easy to manage and maintain by the customer support team. The chat widget integrates well with e-commerce platforms allowing for smart and fast resolution of tickets. The pricing model is convenient as well as it is a per user licence fee as compared to per ticket fee. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The level of customisation options on the help centre portal is quite limited. For instance you will have limited options to customize the appearance of the help centre page, although they made a lot of improvements recently Review collected by and hosted on G2.com.

Verified User in Automotive

Small-Business (50 or fewer emp.)

10/21/2022

"Solid app that combines communications from many channels"

4.5/5

What do you like best about Re:amaze?

Works really well. Communications come in from eBay, email, SMS, social channels, RingCentral (our phone system) and online chat to a single place where my team can answer them. History of the communications is maintained and we never have to manage comms through email or multiple tools Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The settings screen is painful to navigate. It needs a refresh to be simpler and more intuitive to navigate. Setting the tool up is also not easy. I wouldn't say it is hard, but it takes more time that if it was better designed. Review collected by and hosted on G2.com.

Alex L.

Operations Manager

Small-Business (50 or fewer emp.)

Originally submitted 11/17/2022

"Centralization and simplification of all communication channels"

5/5

What do you like best about Re:amaze?

We really like having all our channels centralized into one location. Allowing multiple team members to access communication history and order information along with template responses makes a for a much more efficient customer service response time. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

For long conversations it will drop the older comments part of the thread so you have to log back into that channel directly to see the entire thread if going back a long ways historically in the communication. Review collected by and hosted on G2.com.

Jerikia F.

Co-Founder, COO

Small-Business (50 or fewer emp.)

11/22/2022

"The Re:amaze Team Is Top Tier"

5/5

What do you like best about Re:amaze?

The best part of Re:Amaze aside from the platform is the amazing customer support team - getting the assistance we need when we need it is top tier. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The reporting is user-friendly but it was a bit complex to understand - the support team helped us through this! Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Mid-Market (51-1000 emp.)

11/17/2022

"Excellent Value"

4/5

What do you like best about Re:amaze?

Reamaze offers an incredible feature set for a surprisingly low price. Analytics are substantial, and the product works as intended when not experiencing outages. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Unfortunately, outages are not uncommon with Reamaze. Additionally, it would be nice to have the option for more advanced support features, like Apple Messages for Business, even if at a higher price tier. Review collected by and hosted on G2.com.