Re:amaze Reviews & Product Details

The variety/flexibility of options, the multi-brand approach, the great support, and it's affordable. They recently added AI features that pull information from FAQ's, those are very helpful Review collected by and hosted on G2.com.

It would be cool to have a screen share option through the video call feature so we can give direct support Review collected by and hosted on G2.com.

Modern CSM features, low cost and good integrations Review collected by and hosted on G2.com.

The features in the platform are rigid and sometimes limited Review collected by and hosted on G2.com.

Seat price is relatively cheap and has features needed. Review collected by and hosted on G2.com.

Absiolutely the worst search function possible. Does only basic search. Company also has "stop words" that won't be searched. These are not revealed and can't be turned off. Service has declined since godaddy took over the company. Now all ticket based. Review collected by and hosted on G2.com.

Re:amaze gives us the ability to chat with our customers. It's straightforward and easy to use. I love having the ability to see who is managing each chat in real time. Review collected by and hosted on G2.com.

I truthfully don't have any complaints about Re:amaze, but it would be nice to have the name of the person we're chatting with. I'm not sure if that's a missing function or just something we need to implement. Review collected by and hosted on G2.com.

We like that we can wrap in all of our sales channels for all of our ecommerce stores serving different markets and all of our sales channels while separating access into individual business units. Pricing is only per user which makes it easy to understand and predict our upcoming billable. Review collected by and hosted on G2.com.

Less integrations than Gorgias, although we have been able to find workarounds for most of them. Review collected by and hosted on G2.com.

Re:Amaze has a FAQ portal that is easy to manage and maintain by the customer support team. The chat widget integrates well with e-commerce platforms allowing for smart and fast resolution of tickets. The pricing model is convenient as well as it is a per user licence fee as compared to per ticket fee. Review collected by and hosted on G2.com.

The level of customisation options on the help centre portal is quite limited. For instance you will have limited options to customize the appearance of the help centre page, although they made a lot of improvements recently Review collected by and hosted on G2.com.

Works really well. Communications come in from eBay, email, SMS, social channels, RingCentral (our phone system) and online chat to a single place where my team can answer them. History of the communications is maintained and we never have to manage comms through email or multiple tools Review collected by and hosted on G2.com.

The settings screen is painful to navigate. It needs a refresh to be simpler and more intuitive to navigate. Setting the tool up is also not easy. I wouldn't say it is hard, but it takes more time that if it was better designed. Review collected by and hosted on G2.com.

We really like having all our channels centralized into one location. Allowing multiple team members to access communication history and order information along with template responses makes a for a much more efficient customer service response time. Review collected by and hosted on G2.com.

For long conversations it will drop the older comments part of the thread so you have to log back into that channel directly to see the entire thread if going back a long ways historically in the communication. Review collected by and hosted on G2.com.

The best part of Re:Amaze aside from the platform is the amazing customer support team - getting the assistance we need when we need it is top tier. Review collected by and hosted on G2.com.

The reporting is user-friendly but it was a bit complex to understand - the support team helped us through this! Review collected by and hosted on G2.com.

Reamaze offers an incredible feature set for a surprisingly low price. Analytics are substantial, and the product works as intended when not experiencing outages. Review collected by and hosted on G2.com.

Unfortunately, outages are not uncommon with Reamaze. Additionally, it would be nice to have the option for more advanced support features, like Apple Messages for Business, even if at a higher price tier. Review collected by and hosted on G2.com.