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Speech Analytics reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Speech Analytics Software

    Speech analytics software analyzes ongoing or recorded calls and interprets emotional cues for quality assurance purposes. Speech analytics software uses similar technology found in voice recognition software where spoken language is analyzed using artifical intelligence. However, speech analytics solutions differ from voice recognition in that the latter is concerned with just speech transcription, while the former provides additional emotional analysis and performance insights.

    These tools can help call center representatives identify when customers are agitated or stressed, allowing them to adapt in real time or improve after the fact. Speech analytics solutions either integrate with, or are offered as a preloaded feature of, contact center software.

    To qualify for inclusion within the Speech Analytics category, a product must:

    Record calls and/or analyze calls in real time
    Provide insight into the emotional state of customers in real time or after the fact
    Offer coaching to call center representatives
    Keep an archive of recorded calls

    Top 10 Speech Analytics Software

    • Talkdesk
    • NICE inContact
    • CallMiner Eureka
    • Genesys Cloud
    • CallTrackingMetrics
    • ExecVision
    • Observe.AI
    • Genesys Engage
    • Prodigal
    • CloudTalk

    Compare Speech Analytics Software

    G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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    (1,152)4.4 out of 5
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    Talkdesk is an enterprise cloud contact center empowering companies to make customer experience a true competitive advantage. With enterprise-class performance and consumer-like experience, Talkdesk empowers you to adapt your contact center to the evolving needs of your customers and teams. The results? Increased productivity, higher customer satisfaction, more cost savings and great customer experience. It is the fastest growing cloud contact center solution with over 1800 customers in over 75

    (877)4.2 out of 5
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    NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive

    (79)4.5 out of 5
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    CallMiner is a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of your customer interactions. The CallMiner Eureka platform transforms the Voice of Your Customers and Voice of your Employees into operational intelligence at scale. Customer Engagement Analytics delivers dialog and sentiment visibility, agent performance management and PCI-supported sensitive data redaction to enable secure s

    (384)4.2 out of 5
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    Customer relationships can be complex, but that doesn’t mean they have to be difficult. Genesys Cloud™ makes customer relationships simple. Built to handle any channel, the Genesys Cloud solution follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation. Connect with Customers Genesys Cloud simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build st

    (561)4.5 out of 5
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    Entry Level Price:$39 /month

    CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manag

    (158)4.3 out of 5

    ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. We shine where other conversation intelligence software falls short: Improving performance by changing human behaviors. The fact is, insights don’t do you any good when they’re stuck in a dashboard…no matter how sli

    (53)4.5 out of 5

    Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls, monitor for compliance, and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to mod

    (395)4.3 out of 5
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    Genesys Engage is the Genesys customer engagement platform for the enterprise. Built to bring flexible solutions for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. Complete customer and employee journey management Built to manage both the customer and employee experience, across all channels, Genesys Engage leverages the power of artificial intelligence and machine learning to supercharge both customer and emplo

    (15)4.9 out of 5

    Prodigal Technologies is building debt collections intelligence software custom-made for banks, lenders and agencies. Prodigal’s Speech AI monitors 100% of calls for compliance and collector performance with artificial intelligence. With Prodigal Score, the borrower accounts are ranked based on reachability, intent to pay, propensity to pay and other ARM-specific proprietary signals that help increase the collections productivity and reduce the cost of the collections and compliance. Prodigal

    (241)4.4 out of 5
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    CloudTalk is user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs or eCommerce to improve customer experiences and team performance. To achieve this, CloudTalk provides more than 50 advanced calling features. Thanks to seamless integration with the favourite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.), CloudTalk helps companies deliver first-class customer experiences, resulting in the growth of their profitably. Cloudtalk

    (16)4.1 out of 5

    Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

    (71)4.2 out of 5

    As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach. You can seek out the leading-edge tools that are driving transformational WFO best practices in some of the most innovative contact centers. And you can find a true WFO solutions partner to help you maximize the value of those tools and achieve the outcomes that matter most for your business. Calab

    (11)4.0 out of 5
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    CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights such as sentiment and emotion detection. Our easy-to-use, economical, and effective solution helps small and medium size businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. CallFinder clients experience: • 100% visibility in

    (6)4.9 out of 5

    Enthu is a conversation intelligence software for voice calling teams. Using Enthu, voice teams can monitor 100% of customer conversations to derive actionable intelligence, identify compliance gaps and manage call QA processes. Suited for both revenue and operations functions, Enthu helps improve customer conversation quality and results in measurable gains across call QA efficiency, customer satisfaction score, new agent onboarding time and agent training & coaching time.

    (238)3.9 out of 5
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    Entry Level Price:$100 per Seat

    Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to more than 2,000 customers worldwide and facilitating more than five billion call minutes annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. For more information visit www.five9.com.

    (18)4.2 out of 5

    Stratifyd is a data analytics company that helps users find the hidden stories in their data. Today, many organizations feel “data rich”, but “insights poor”—leaving analytics teams drowning in numbers but struggling to identify what they actually reveal or what to do with the information. To make matters worse, many analytics platforms are expensive and rely heavily on manual, time-intensive processes that are hard to learn. But Stratifyd is different. We recognize these challenges and have bui

    (3)2.7 out of 5
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    At Nexidia, we believe that our success is directly tied to your success. By providing the most innovative interaction analytics solutions available, Nexidia is the partner you can trust. Working with some of the world’s largest contact centers, media and entertainment companies, government agencies, and legal firms, Nexidia helps organizations realize the amazing possibilities now discoverable through advanced speech and interaction analytics. By delivering the best technology and deployment r

    Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sa

    (30)4.2 out of 5
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    Enterprise companies across the world modernize their communications with employees and customers with 3CLogic’s Cloud Contact Center Platform. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs systems of record and service management platforms including ServiceNow, Microsoft Dynamics, SAP, SugarCRM and Salesforce. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transfo

    Call Criteria delivers highly efficient and scalable QA services to allow fast and easy analysis of your call center, both as a whole and at the agent level. Our highly trained human analysts review agent-customer interactions using customized scorecards. We will monitor and score every customer interaction to provide immediate and actionable feedback.

    (4)4.8 out of 5

    Replicant Voice is an out-of-the-box solution that solves tier-1 customer service issues over the phone using the power of conversational AI. You can think of Replicant Voice as a self-service, "Thinking Machine". Just like Agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Replicant offers customer service thats available 24/7, elastically scalable, and cost-effective.

    (1)4.0 out of 5

    SpeechIQ is an easy-to-use, cost-effective solution to drive agent productivity, operations efficiency and improved customer engagement.

    (1)4.5 out of 5

    An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

    (1)5.0 out of 5
    Entry Level Price:0.01 Minute

    VoiceBase delivers omni-channel interaction analytics to enterprise and contact center customers. Through industry-leading voice and text analytics, VoiceBase unlocks thousands of data points and capabilities from customer calls and text channels. Built with proprietary speech engines and natural language processing (NLP), our AI-Powered speech analytics solutions give analysts, business owners, and developers the ability to extract, organize, and visualize data across the entire enterprise. Our

    0 ratings
    Entry Level Price:US$1 per call

    Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls. Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. P

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    Creating the future of AI for Customer Service

    0 ratings

    Braxtel’s Contact Centre analytics is a powerful feature rich module that enables the visualisation and reporting on historical and realtime performance. Share live and interactive reports or dashboards on any Web-based platform, with an embeddable widget. Distribute your insights and content where it is needed for decision-making.

    0 ratings

    Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard. Uniphore delivers innovative solutions across a flexible platform to enable organizations to provide a better customer

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    Check out the G2 Grid® for the top Speech Analytics Software products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
    Leaders
    High Performers
    Contenders
    Niche
    NICE inContact
    CallTrackingMetrics
    Genesys Cloud
    Talkdesk
    Calabrio ONE
    CallMiner Eureka
    ExecVision
    Genesys Engage
    Verint Speech Analytics
    CloudTalk
    Observe.AI
    Prodigal
    Market Presence
    Satisfaction