# Best Speech Analytics Software ## How Many Speech Analytics Software Products Does G2 Track? **Total Products under this Category:** 172 ### Category Stats (Aug 2026) - **Average Rating:** 4.48/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Cogito (+9.38%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month _Last updated: August 30, 2026_ ## How Does G2 Rank Speech Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 23,400+ Authentic Reviews - 172+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Speech Analytics Software ![G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/speech-analytics/grids.png?focus%5B%5D=1173&focus%5B%5D=4215&focus%5B%5D=104558&focus%5B%5D=87468&focus%5B%5D=125609&focus%5B%5D=5511&focus%5B%5D=104364&focus%5B%5D=134634) Highlighted products: RingEX, Genesys Cloud CX, Dialpad Support, CloudTalk, Voiso, Talkdesk, Observe.AI, and Maqsam. Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=ringex&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=voiso&focus%5B%5D=talkdesk&focus%5B%5D=observe-ai&focus%5B%5D=maqsam) **Sponsored** ### Jiminny Jiminny is a conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across various communication channels, including video, voice, and email. This innovative solution automates the integration of these insights into customer relationship management (CRM) systems, enabling teams to make informed decisions that drive effective revenue growth. The platform is tailored for the entire Revenue Team, addressing the unique needs of each member. For Sales Representatives, Jiminny automates routine administrative tasks, allowing them to concentrate on selling and improving their performance. This automation streamlines workflows and enhances productivity, enabling sales professionals to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that facilitate team development, fostering an environment of continuous improvement and confidence-building among team members. Executives can rely on Jiminny as a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can easily track progress and identify areas for improvement. This comprehensive approach to go-to-market conversation intelligence empowers all levels of the organization to collaborate effectively towards achieving revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. This feature allows teams to adapt their strategies on the fly, enhancing their responsiveness to market dynamics. Additionally, Jiminny boasts a fast onboarding process and a user-friendly interface, ensuring that teams can quickly acclimate to the platform and begin realizing its benefits without significant downtime. By leveraging Jiminny, organizations can sell smarter, grow faster, and ultimately win more deals. The platform not only enhances individual performance but also fosters a data-driven culture that supports sustained growth and success across the entire organization. Through its innovative features and comprehensive insights, Jiminny stands out as a valuable tool for any revenue-focused team looking to optimize their go-to-market strategies. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1597&secure%5Bchosen_at%5D=2026-08-31T12%3A13%3A39Z&secure%5Bdisplayable_resource_id%5D=1567&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1567&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=25440&secure%5Bresource_id%5D=1597&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fspeech-analytics&secure%5Btoken%5D=24f4f2954d0368930937c8576cf149e50adfb091694cd3f53cdf5183edc860f0&secure%5Burl%5D=https%3A%2F%2Fjiminny.com%2Fproduct%2Fconversation-intelligence&secure%5Burl_type%5D=custom_url) ### [RingEX](https://www.g2.com/pt/products/ringex/reviews) O QUE É RINGEX? RingEX é a plataforma de comunicações empresariais tudo-em-um que conecta equipes, clientes e conversas através de voz, vídeo, mensagens, SMS e agentes de IA, tudo impulsionado por IA. Projetado para organizações que valorizam produtividade, satisfação do cliente e simplicidade, o RingEX reúne tudo o que sua empresa precisa para colaborar e se engajar de forma eficaz de qualquer lugar. IA AVANÇADA COM AIR, AVA E ACE RingEX transforma cada interação em uma vantagem estratégica através de três agentes de IA especializados. O Recepcionista de IA (AIR) atua como uma recepção digital inteligente, atendendo chamadas 24/7 em conversas naturais e multilíngues para responder a perguntas frequentes, capturar leads, agendar compromissos e encaminhar chamadas complexas com contexto completo. O Assistente Virtual de IA (AVA) atua como um co-piloto proativo para tarefas diárias, capturando automaticamente resumos de reuniões, gerando ações de acompanhamento e redigindo mensagens com consciência de contexto. O Especialista em Conversação de IA (ACE) serve como uma plataforma de inteligência de conversação de destaque, analisando cada interação para fornecer treinamento, pontuação automática de chamadas e análise de sentimento profunda. Ao transformar dados brutos em insights executivos e sincronizar diretamente com seu CRM, o ACE ajuda líderes a replicar comportamentos vencedores e se manter à frente das tendências dos clientes. NOVO: PACOTE DE ENGAJAMENTO DO CLIENTE Desenvolvido para equipes de atendimento ao cliente de pequeno e médio porte, o Pacote de Engajamento do Cliente ajuda as empresas a oferecer suporte ao cliente mais rápido e conectado, sem a complexidade de um centro de contato completo. O pacote mistura perfeitamente suporte de voz e SMS em um espaço de trabalho unificado. As principais capacidades incluem uma caixa de entrada de SMS compartilhada para visibilidade da equipe, conformidade automática de opt-out de SMS e modelos de resposta para manter uma voz de marca consistente. Também apresenta transparência de fila com atualizações de posição na linha e relatórios ao vivo para visibilidade em tempo real do desempenho dos agentes e qualidade do serviço. POR QUE RINGEX? Seja sua equipe conectando-se internamente ou engajando clientes, o RingEX oferece confiabilidade, flexibilidade e inteligência em uma plataforma. Apoiado por segurança de nível empresarial, o RingEX ajuda você a se manter conectado e responsivo em todos os momentos que importam. Os clientes do RingEX ganham comunicação mais inteligente com AVA, inteligência de receita com ACE e melhores experiências do cliente através do Pacote de Engajamento do Cliente. RingEX não é apenas um sistema telefônico. É o núcleo inteligente do seu negócio que garante que cada conversa—interna ou externa—seja conectada, analisada e impactante. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,413 #### How Do G2 Users Rate RingEX? - **the product tem sido um bom parceiro comercial?:** 8.3/10 (Category avg: 9.3/10) - **Qualidade do Suporte:** 8.1/10 (Category avg: 9.0/10) - **Facilidade de Uso:** 8.6/10 (Category avg: 9.0/10) - **Facilidade de administração:** 8.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind RingEX? - **Vendedor:** [RingCentral](https://www.g2.com/pt/sellers/ringcentral) - **Website da Empresa:** www.ringcentral.com - **Ano de Fundação:** 1999 - **Localização da Sede:** Belmont, CA - **Twitter:** @RingCentral 61,963 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Proprietário - **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços - **Company Size:** 57% Small, 34% Medium #### What Do G2 Reviewers Say About RingEX? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do RingEX, tornando a comunicação e a colaboração sem esforço para suas equipes. - Os usuários valorizam o **atendimento ao cliente prestativo** da RingEX, melhorando a experiência geral e a usabilidade para todos. - Os usuários apreciam a **qualidade de voz em alta definição** do RingEX, melhorando as experiências de comunicação e suporte ao cliente. - Os usuários elogiam a **interface amigável** e a **tomada de notas com IA** , melhorando a comunicação e a colaboração de forma eficiente. - Os usuários acham o RingEX **incrivelmente útil** para manter conexões com clientes, melhorar a confiabilidade e o suporte. ##### Cons - Os usuários acham o **suporte ao cliente desafiador** , muitas vezes enfrentando dificuldades na comunicação e complicações desnecessárias. - Os usuários acham os **processos complexos** no RingEX desafiadores, especialmente ao navegar pelos aspectos de configuração e administração. - Os usuários frequentemente enfrentam **problemas de chamadas** com o RingEX, incluindo rastreamento inadequado de chamadas e experiências ruins de suporte ao cliente. - Os usuários acham o **suporte ao cliente difícil de acessar** , tornando as resoluções mais complicadas do que o necessário para problemas conhecidos. - Os usuários acham as **opções de configuração do administrador não intuitivas** , tornando tarefas como mudar mensagens de correio de voz e música de espera excessivamente complexas. #### What Are Recent G2 Reviews of RingEX? **["Device & Call Analytics That Catch Issues Early and Back Up Staffing Requests"](https://www.g2.com/pt/survey_responses/ringex-review-13381120)** **Rating:** 4.5/5.0 stars _— David F._ [Read full review](https://www.g2.com/pt/survey_responses/ringex-review-13381120) **["RingEX Business SMS Keeps Customer Texts with the Company"](https://www.g2.com/pt/survey_responses/ringex-review-13370711)** **Rating:** 5.0/5.0 stars _— Gwen W._ [Read full review](https://www.g2.com/pt/survey_responses/ringex-review-13370711) #### What Are G2 Users Discussing About RingEX? - [Para que é usado o RingCentral MVP?](https://www.g2.com/pt/discussions/what-is-ringcentral-mvp-used-for) - 1 upvote - [O RingCentral é bom?](https://www.g2.com/pt/discussions/is-ringcentral-good) - 2 comments, 1 upvote - [What are the three RingCentral plans products?](https://www.g2.com/pt/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/pt/discussions/what-is-ringcentral-office) ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10) - **Quality of Support:** 8.2/10 (Category avg: 9.0/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind Genesys Cloud CX? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Case Advocate - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Genesys Cloud CX, enabling seamless access and improved operational agility. - Users value the **continuous innovation** and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction. - Users value the **reliability** of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands. - Users value the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow needs. ##### Cons - Users note the **limited features** of Genesys Cloud CX, leading to extra costs and complications for advanced needs. - Users find some **missing features** in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities. - Users find Genesys Cloud CX to have a bit of a **complex interface** , which can overwhelm new users and hinder navigation. - Users are frustrated with **inadequate reporting** in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives. - Users find the **learning curve steep** with Genesys Cloud CX, making navigation and feature access challenging initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184) **["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Dialpad Support](https://www.g2.com/pt/products/dialpad-support/reviews) O suporte da Dialpad é uma solução de contact center nativa de IA que traz insights de IA em tempo real, automação e treinamento em um único sistema, para que agentes e supervisores tenham o contexto de que precisam, quando precisam. O suporte da Dialpad moderniza os contact centers de entrada com transcrição em tempo real, resumos de IA e itens de ação que mantêm os agentes focados na conversa em vez de tomar notas. Os supervisores podem treinar e monitorar equipes com rastreamento de sentimento ao vivo e gerenciamento de qualidade automatizado. A Dialpad também oferece uma solução de saída que orienta os representantes de vendas com treinamento de IA em tempo real, automação e insights, para que tanto a entrada quanto a saída possam operar na mesma plataforma. Na plataforma Dialpad, Agentes de IA estão disponíveis para interações de voz e digitais, trabalhando ao lado de sua equipe para lidar com consultas rotineiras e liberar agentes para conversas mais complexas. Com a Dialpad, você pode: - Fornecer assistências em tempo real para agentes - Treinar e monitorar equipes com sentimento ao vivo e gerenciamento de qualidade automatizado - Usar Agentes de IA em canais de voz e digitais para apoiar clientes 24 horas por dia - Transformar conversas em inteligência que ajuda sua equipe a conhecer seu cliente e tomar decisões informadas **Average Rating:** 4.4/5.0 **Total Reviews:** 681 #### How Do G2 Users Rate Dialpad Support? - **the product tem sido um bom parceiro comercial?:** 9.0/10 (Category avg: 9.3/10) - **Qualidade do Suporte:** 8.8/10 (Category avg: 9.0/10) - **Facilidade de Uso:** 8.9/10 (Category avg: 9.0/10) - **Facilidade de administração:** 8.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind Dialpad Support? - **Vendedor:** [Dialpad](https://www.g2.com/pt/sellers/dialpad) - **Website da Empresa:** Dialpad.com - **Ano de Fundação:** 2011 - **Localização da Sede:** San Ramon, California - **Twitter:** @DialpadHQ 60 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website) 1,499 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Contas, Representante de Atendimento ao Cliente - **Top Industries:** Serviços Financeiros, Serviços ao Consumidor - **Company Size:** 44% Medium, 31% Small #### What Do G2 Reviewers Say About Dialpad Support? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o Suporte da Dialpad **extremamente útil** com recursos eficazes, treinamento e uma interface amigável para operações sem complicações. - Os usuários apreciam a **facilidade de uso** do suporte do Dialpad, achando a navegação e as solicitações de suporte simples e eficientes. - Os usuários apreciam o **suporte ao cliente responsivo** da Dialpad, destacando resoluções rápidas e comunicação eficaz. - Os usuários valorizam os recursos de **transcrição que economizam tempo e integração com CRM** do Dialpad Support, aumentando a produtividade nas interações com clientes. - Os usuários valorizam o **tempo de resposta rápido** do Suporte da Dialpad, garantindo assistência imediata para suas dúvidas e problemas. ##### Cons - Os usuários acham o **suporte ao cliente ruim** frustrante e demorado, muitas vezes enfrentando atrasos e problemas não resolvidos com o Dialpad. - Os usuários experimentam **atrasos na conexão de chamadas** e acham que os relatórios são pouco informativos e o uso do aplicativo é desconfortável para revisões de chamadas. - Os usuários expressam frustração com o **atraso no suporte** , sentindo que a assistência imediata muitas vezes não está disponível quando mais precisam. - Os usuários enfrentam **problemas com o discador** , como atrasos e filas não atualizadas, impactando a funcionalidade e os relatórios no suporte do Dialpad. - Os usuários experimentam **longos tempos de espera** frustrantes para respostas de suporte, particularmente durante as horas de pico, impactando sua capacidade de resolver problemas rapidamente. #### What Are Recent G2 Reviews of Dialpad Support? **["Configuração Fácil, Preços Justos e Integrações Sólidas com Halo PSA e Slack"](https://www.g2.com/pt/survey_responses/dialpad-support-review-12836209)** **Rating:** 5.0/5.0 stars _— Christopher R._ [Read full review](https://www.g2.com/pt/survey_responses/dialpad-support-review-12836209) **["Revisão Atualizada do Dialpad"](https://www.g2.com/pt/survey_responses/dialpad-support-review-10344582)** **Rating:** 5.0/5.0 stars _— Mohammed P._ [Read full review](https://www.g2.com/pt/survey_responses/dialpad-support-review-10344582) #### What Are G2 Users Discussing About Dialpad Support? - [Para que serve o Dialpad Sell?](https://www.g2.com/pt/discussions/what-is-dialpad-sell-used-for) - [Para que é usado o Dialpad Contact Center?](https://www.g2.com/pt/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### [CloudTalk](https://www.g2.com/pt/products/cloudtalk/reviews) CloudTalk é o principal software de chamadas comerciais com inteligência artificial para PMEs em crescimento. CloudTalk ajuda mais de 4.000 PMEs modernas a falar com mais clientes, fechar mais negócios e resolver problemas mais rapidamente, sem preços ou complexidade de nível empresarial. Mais de 30.000 profissionais de vendas e suporte em PMEs em mais de 160 países confiam no CloudTalk para: Falar com 10 vezes mais pessoas - Nosso Discador de Vendas com IA combina discagem de pré-visualização, potência e paralela (até 10 linhas) que filtra automaticamente correios de voz e linhas mortas. Automatizar as chamadas que os humanos não deveriam fazer - Construa Agentes de Voz com IA e Recepcionista com IA em minutos para agendamento de compromissos, qualificação de leads, cobertura fora do horário, lembretes de pagamento e mais. Transformar cada conversa em dados estruturados - Use a Inteligência de Conversação com IA para obter resumos automáticos de chamadas, notas de IA, análise de sentimento, extração de tópicos, pontuação de chamadas, transcrição multilíngue e proporções de fala/escuta. Executar todo o sistema telefônico empresarial em uma plataforma na nuvem - Com Designer de Fluxo de Chamadas, IVR, enfileiramento de chamadas, gravação de chamadas, monitoramento em tempo real, análises, SMS internacional, mensagens WhatsApp e automação de fluxo de trabalho. Lidar com chamadas globais sem a dor de cabeça da infraestrutura - Números locais em mais de 160 países, 99,999% de tempo de atividade, redundância multi-operadora e qualidade de chamada cristalina. Conectar-se às ferramentas que já usam - Mais de 100 integrações nativas, incluindo HubSpot (Certificado), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify e mais. A maioria dos clientes do CloudTalk está ativa em poucos dias. Sem hardware, sem PBX, sem meses de consultoria. Basta se inscrever, portar números (ou comprar novos), conectar seu CRM e começar a ligar — com a IA fazendo o trabalho pesado desde o primeiro dia. CloudTalk é compatível com GDPR, SOC 2, ISO 27001, HIPAA e CCPA. Clientes como Bit2Me reduziram chamadas perdidas de 80% para 16%, cortaram tempos de espera em 85% e escalaram de 2 para mais de 20 agentes — sem adicionar complexidade. https://hubs.li/Q04n2f7L0 Saiba como podemos melhorar suas chamadas em uma demonstração personalizada 1:1: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,814 #### How Do G2 Users Rate CloudTalk? - **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 9.3/10) - **Qualidade do Suporte:** 8.7/10 (Category avg: 9.0/10) - **Facilidade de Uso:** 9.1/10 (Category avg: 9.0/10) - **Facilidade de administração:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind CloudTalk? - **Vendedor:** [CloudTalk](https://www.g2.com/pt/sellers/cloudtalk) - **Website da Empresa:** www.cloudtalk.io - **Ano de Fundação:** 2016 - **Localização da Sede:** New York - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website) 227 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Executivo de Contas - **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About CloudTalk? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do CloudTalk, tornando a comunicação diária eficiente e sem complicações. - Os usuários apreciam a **confiabilidade** do CloudTalk, destacando sua qualidade de chamada clara e desempenho perfeito em todos os dispositivos. - Os usuários acham que a **interface intuitiva** do CloudTalk melhora a eficiência da comunicação e simplifica o gerenciamento de contatos sem esforço. - Os usuários acham a **interface intuitiva e o rastreamento de dados em tempo real** do CloudTalk extremamente benéficos para gerenciar KPIs de forma eficaz. - Os usuários adoram os **recursos de chamada intuitivos** do CloudTalk, tornando a comunicação rápida, fácil e eficiente. ##### Cons - Os usuários enfrentam **problemas de chamadas** com o CloudTalk, incluindo desafios de acessibilidade e problemas de conexão que afetam sua eficiência. - Os usuários enfrentam **problemas de conexão** com o CloudTalk, incluindo interrupções ocasionais e limitações em países separados. - Os usuários expressam insatisfação com **recursos ausentes** , como funções essenciais de call center e opções de busca de números de SMS. - Os usuários acham que **problemas de gerenciamento de chamadas** interrompem a comunicação fluida e dificultam a interação eficiente com os clientes. - Os usuários enfrentam problemas de **conectividade ruim** com o CloudTalk, tornando as chamadas internacionais e o gerenciamento de chamadas desafiadores e frustrantes. #### What Are Recent G2 Reviews of CloudTalk? **["Análise do CloudTalk, Integração Perfeita com Pipedrive e Discagem Inteligente com Código de Área Local"](https://www.g2.com/pt/survey_responses/cloudtalk-review-12856744)** **Rating:** 4.5/5.0 stars _— Hunter K._ [Read full review](https://www.g2.com/pt/survey_responses/cloudtalk-review-12856744) **["CloudTalk simplificou nossa comunicação com os clientes e melhorou a eficiência da nossa equipe."](https://www.g2.com/pt/survey_responses/cloudtalk-review-12852659)** **Rating:** 5.0/5.0 stars _— Marwan E._ [Read full review](https://www.g2.com/pt/survey_responses/cloudtalk-review-12852659) #### What Are G2 Users Discussing About CloudTalk? - [Para que serve o CloudTalk?](https://www.g2.com/pt/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/pt/discussions/what-is-cloudtalk-used-for) - 2 comments ### [Voiso](https://www.g2.com/pt/products/voiso/reviews) Voiso é uma plataforma de contact center impulsionada por IA, projetada para aumentar a eficiência e a eficácia das equipes de vendas e suporte. Ao aproveitar a tecnologia avançada, a Voiso permite que as organizações ofereçam interações superiores com os clientes de forma mais rápida. Esta plataforma atende a uma ampla gama de usuários, desde startups em rápido crescimento até empresas globais estabelecidas, todas buscando melhorar a produtividade dos agentes, reduzir os custos operacionais e expandir o engajamento do cliente em vários canais e regiões. O público-alvo da Voiso inclui empresas de todos os tamanhos que precisam de uma solução robusta para gerenciar comunicações com clientes. Seja uma empresa focada em campanhas de vendas outbound ou no gerenciamento de suporte ao cliente inbound, a Voiso fornece as ferramentas necessárias para otimizar as operações. A plataforma é particularmente benéfica para equipes que buscam melhorar seu desempenho por meio de automação e insights baseados em dados, permitindo que se concentrem em construir relacionamentos com os clientes em vez de se sobrecarregarem com tarefas administrativas. A Voiso oferece um conjunto abrangente de recursos que a destacam na categoria de software de contact center. O Discador Preditivo de IA é um recurso de destaque, permitindo que os agentes façam até quatro vezes mais chamadas por hora, enquanto reduzem significativamente as taxas de abandono de chamadas. Esta ferramenta automatiza o processo de chamadas outbound utilizando dados em tempo real para conectar rapidamente os agentes com prospects ao vivo, minimizando o tempo ocioso e maximizando a produtividade. Além disso, o Flow Builder permite que os usuários criem fluxos de chamadas personalizados e respostas de voz interativas (IVRs) sem qualquer conhecimento de codificação, melhorando ainda mais a eficiência operacional. Outro recurso chave é a Análise de Fala por IA, que fornece insights instantâneos sobre as conversas. Com a capacidade de transcrever chamadas com alta precisão e realizar análise de sentimento, esta ferramenta capacita as equipes a entender melhor as interações com os clientes e garantir a conformidade em vários idiomas. As capacidades omnichannel da Voiso permitem que as empresas engajem os clientes através de várias plataformas, incluindo voz, SMS e redes sociais, tudo gerenciado a partir de uma única interface. Esta integração promove um melhor engajamento do cliente e tempos de resposta, facilitando para as equipes a conexão com seu público. Painéis em tempo real e um aplicativo móvel melhoram ainda mais a experiência do usuário, proporcionando às equipes acesso imediato a métricas de desempenho e controle operacional de qualquer lugar. Com painéis personalizáveis, as organizações podem monitorar indicadores-chave de desempenho e a atividade dos agentes em tempo real, apoiando a tomada de decisões informadas. O compromisso da Voiso com a flexibilidade é evidente através de suas APIs abertas e segurança de nível empresarial, garantindo que as empresas possam escalar suas operações de contact center globalmente sem complexidade adicional. Esta combinação de recursos torna a Voiso uma solução abrangente para as necessidades modernas de contact center. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Voiso? - **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 9.3/10) - **Qualidade do Suporte:** 10.0/10 (Category avg: 9.0/10) - **Facilidade de Uso:** 9.8/10 (Category avg: 9.0/10) - **Facilidade de administração:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Voiso? - **Vendedor:** [Voiso](https://www.g2.com/pt/sellers/voiso) - **Localização da Sede:** Singapore, Singapore - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01f6a4aefd5caea1581c8adc30426dc9c54858c39efcb9499f8d359ecd771a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiso&secure%5Burl_type%5D=linkedin_company_website) 91 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Contas, Analista de Dados - **Top Industries:** Tecnologia da Informação e Serviços, Serviços de Informação - **Company Size:** 96% Medium, 13% Small #### What Do G2 Reviewers Say About Voiso? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários elogiam a Voiso por sua **qualidade de chamada confiável** , melhorando significativamente as campanhas de telemarketing e os esforços de alcance internacional. - Os usuários consideram a **facilidade de uso** do Flow Builder da Voiso essencial para criar fluxos de chamadas sem habilidades técnicas. - Os usuários valorizam o **recurso de ID de Chamador Local** , aumentando significativamente as taxas de retorno para campanhas de telemarketing internacionais. - Os usuários valorizam a **análise de fala por IA** no Voiso, aprimorando insights e melhorando as interações e o desempenho geral com os clientes. - Os usuários apreciam o **discador preditivo de IA** e a **análise de fala** , aumentando a eficiência e fornecendo insights valiosos para os agentes. ##### Cons - Os usuários acham os **processos de personalização e configuração complexos** , especialmente para aqueles com habilidades técnicas limitadas. - Os usuários acham os recursos de **relatórios inadequados** desafiadores, especialmente com limitações de exportação e opções de personalização complexas. - Os usuários acham a **complexidade da personalização do painel** desafiadora, especialmente para usuários menos técnicos e agentes remotos. - Os usuários acham que a plataforma tem uma **falta de intuitividade** no aplicativo móvel, tornando desafiador para os agentes em movimento. - Os usuários acham a **curva de aprendizado íngreme** para alguns recursos, especialmente para a equipe não técnica e novos usuários. #### What Are Recent G2 Reviews of Voiso? **["O Espaço de Trabalho Omnicanal da Voiso Unifica Conversas com Clientes de Forma Fluida"](https://www.g2.com/pt/survey_responses/voiso-review-12414775)** **Rating:** 5.0/5.0 stars _— Ankita Y._ [Read full review](https://www.g2.com/pt/survey_responses/voiso-review-12414775) **["Análise Holística de Call Center com Dashboards Poderosos e Insights de Fala"](https://www.g2.com/pt/survey_responses/voiso-review-12345339)** **Rating:** 5.0/5.0 stars _— Mudassir K._ [Read full review](https://www.g2.com/pt/survey_responses/voiso-review-12345339) ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,505 #### How Do G2 Users Rate Talkdesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Small #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **user-friendly interface** of Talkdesk, enhancing their ability to review conversations and manage calls effectively. - Users appreciate the **enhanced efficiency** of Talkdesk, benefiting from streamlined communication and robust reporting tools. - Users value the **seamless CRM integration** of Talkdesk, enhancing productivity with automated features and strong customer support. - Users praise Talkdesk's **excellent customer support** , enhancing team efficiency and simplifying CRM integration. - Users appreciate the **all-in-one communication platform** of Talkdesk, enabling efficient customer assistance across various channels. ##### Cons - Users experience **call issues** with Talkdesk, citing audio problems, dropped calls, and unclear error responses. - Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and manual callback settings interruptions. - Users express frustration over **missing features** in Talkdesk, including spellcheck and flexible scheduling options during calls. - Users face **notification issues** with Talkdesk, as unexpected offline status changes disrupt their experience without alerts. - Users experience **poor customer support** , hindering their ability to effectively learn and utilize Talkdesk's features. #### What Are Recent G2 Reviews of Talkdesk? **["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066) **["Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights"](https://www.g2.com/survey_responses/talkdesk-review-13236400)** **Rating:** 5.0/5.0 stars _— Mallory S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13236400) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [Observe.AI](https://www.g2.com/products/observe-ai/reviews) Observe.AI is an advanced AI Agents platform specifically designed to enhance customer experience (CX) by enabling organizations to provide faster, smarter, and more efficient customer service at scale. This innovative solution allows businesses to deploy specialized AI agents that autonomously manage tasks throughout the entire customer experience lifecycle. From engaging in customer conversations to supporting frontline teams and optimizing operational workflows, Observe.AI streamlines processes to meet the demands of modern customer service. Targeted at businesses seeking to improve their customer interactions, Observe.AI is particularly beneficial for organizations that handle high volumes of customer inquiries and require consistent, high-quality service. The platform is suitable for various industries, including e-commerce, healthcare, and technology, where customer satisfaction is paramount. By leveraging AI agents, companies can ensure that their customer service operations are not only efficient but also capable of adapting to the dynamic needs of their clientele. Each AI agent within the Observe.AI platform is purpose-built for specific roles, equipped with the ability to understand context, make informed decisions, and take appropriate actions. This functionality allows organizations to enhance resolution speeds and elevate service quality while simultaneously reducing operational costs. By automating routine tasks, Observe.AI empowers frontline teams to concentrate on higher-value work, fostering a more productive and engaged workforce. The platform's CX-native foundation ensures seamless integration with existing systems and processes, making it easier for businesses to implement and scale their customer service operations. Observe.AI has successfully collaborated with global brands such as DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, demonstrating its capability to improve customer satisfaction and boost productivity across diverse sectors. By delivering consistent and scalable performance in every customer interaction, Observe.AI stands out as a comprehensive solution for organizations looking to elevate their customer experience strategy. In summary, Observe.AI offers a robust framework for organizations aiming to enhance their customer service capabilities through the deployment of intelligent AI agents. By focusing on specialized roles and continuous improvement, the platform not only optimizes operational efficiency but also drives better outcomes for both customers and businesses alike. **Average Rating:** 4.6/5.0 **Total Reviews:** 250 #### How Do G2 Users Rate Observe.AI? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Observe.AI? - **Seller:** [Observe.AI](https://www.g2.com/sellers/observe-ai) - **Company Website:** observe.ai - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @observeAI 1,521 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c6de9ed470e650a35f57d0c28a2970bd661a8012aef0bc5773ea32f66267a55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18090845%2F&secure%5Burl_type%5D=linkedin_company_website) 342 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Assistant Quality Assurance, Quality Analyst - **Top Industries:** Consumer Services, Outsourcing/Offshoring - **Company Size:** 63% Medium, 25% Small #### What Do G2 Reviewers Say About Observe.AI? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Observe.AI, making their jobs smoother and more effective in reporting. - Users value the **efficiency** of Observe.AI, enhancing agent performance through actionable insights and consistent evaluations. - Users find Observe.AI **extremely helpful** for call analysis, coaching, and efficient team collaboration and support. - Users love the **advanced AI intelligence** of Observe.AI, enhancing coaching, analytics, and overall agent performance effortlessly. - Users find the **coaching feature** of Observe.AI invaluable for enhancing agent performance and streamlining feedback sessions. ##### Cons - Users face significant **accuracy issues** with Observe.AI, including unreliable detection and missed moments during interactions. - Users highlight the **inaccuracy** of Observe.AI, citing issues with detection, implementation, and overall product reliability. - Users report **inaccurate data analysis** that leads to false positives and dissatisfaction with customer interaction handling. - Users experience frequent **call issues** with Observe.AI, leading to frustration and a lack of trust in the service. - Users express frustration over **missing features** in Observe.AI, noting limitations in language support and reporting capabilities. #### What Are Recent G2 Reviews of Observe.AI? **["Powerful AI That Understands Every Conversation"](https://www.g2.com/survey_responses/observe-ai-review-13145617)** **Rating:** 4.5/5.0 stars _— Jeni J._ [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13145617) **["Effortless Monitoring with Accurate Insights"](https://www.g2.com/survey_responses/observe-ai-review-13376476)** **Rating:** 5.0/5.0 stars _— Abhishek Ranjan S._ [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13376476) #### What Are G2 Users Discussing About Observe.AI? - [What is Observe.AI used for?](https://www.g2.com/discussions/what-is-observe-ai-used-for) - 2 comments, 2 upvotes ### [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. **Average Rating:** 4.5/5.0 **Total Reviews:** 221 #### How Do G2 Users Rate CallMiner Eureka? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind CallMiner Eureka? - **Seller:** [CallMiner](https://www.g2.com/sellers/callminer) - **Company Website:** callminer.com - **Year Founded:** 2002 - **HQ Location:** Waltham, MA - **Twitter:** @CallMiner 3,247 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82ec66eee5e03b165a68774a693053d10480f26402a02be3befe95b6250fead1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F42084%2F&secure%5Burl_type%5D=linkedin_company_website) 337 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Speech Analyst, Business Analyst - **Top Industries:** Financial Services, Insurance - **Company Size:** 47% Medium, 40% Large #### What Do G2 Reviewers Say About CallMiner Eureka? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **insightful AI capabilities** of CallMiner Eureka, enabling them to extract impactful answers from customer conversations. - Users appreciate CallMiner Eureka for its **transformative insights from customer interactions** , enhancing both experience and operational efficiency. - Users appreciate the **ease of use** of CallMiner Eureka, streamlining quality evaluation and analytics effortlessly. - Users value the **robust speech analytics** of CallMiner Eureka, enhancing customer insights and operational improvements. - Users value the **innovation and seamless integration** of CallMiner Eureka, enhancing operations and customer experience insights. ##### Cons - Users face **accuracy issues** with transcriptions and sentiment analysis, affecting insights and interpretations from the data. - Users find the **steep learning curve** of CallMiner Eureka challenging, requiring significant time and commitment for effective use. - Users face a **steep learning curve** with CallMiner Eureka, requiring significant time and commitment for effective use. - Users report a **difficult learning** experience with CallMiner Eureka, noting a steep learning curve despite recent improvements. - Users find **difficult reporting** in CallMiner Eureka, facing challenges with exports and necessary customization for visualizations. #### What Are Recent G2 Reviews of CallMiner Eureka? **["A Platform That Drives Actionable Insight"](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)** **Rating:** 5.0/5.0 stars _— Phil M._ [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12719492) **["Endless Possibilities for Data Insights and Discovery"](https://www.g2.com/survey_responses/callminer-eureka-review-12932485)** **Rating:** 5.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12932485) #### What Are G2 Users Discussing About CallMiner Eureka? - [What is CallMiner Eureka used for?](https://www.g2.com/discussions/what-is-callminer-eureka-used-for) ### [Maqsam](https://www.g2.com/pt/products/maqsam/reviews) O primeiro agente de IA nativo em árabe integrado ao principal software de atendimento ao cliente da região. Somos o principal software de atendimento ao cliente com IA em árabe na região MENA, revolucionando a experiência do cliente ao integrar-se com CRMs para otimizar a gestão de dados, automatizar tarefas, aumentar a eficiência e impulsionar o crescimento da receita, oferecendo números locais globalmente. O Agente de IA nativo em árabe da Maqsam traz conversas mais inteligentes para o mundo árabe. Integrado perfeitamente ao nosso software de atendimento ao cliente, o agente de IA de fácil implementação da Maqsam entende diferentes dialetos árabes, contexto e nuances culturais. Apoiado por um conjunto completo de recursos de IA e a transcrição de chamadas de fala para texto em árabe mais precisa do mercado, a plataforma da Maqsam capacita os agentes a responder mais rapidamente e de forma mais natural, e a construir sobre insights ricos de ferramentas precisas de análise de sentimento, um painel ao vivo e muito mais. A Maqsam também facilita para as empresas criarem raízes e se expandirem para novos mercados regionais com números locais, garantindo que cada cliente se sinta conectado e apoiado perto de casa. Ao combinar automação com um profundo entendimento da língua e cultura, a Maqsam permite que as empresas ofereçam suporte confiável, pessoal e 24 horas por dia, com o qual os clientes realmente se conectam. A Maqsam está liderando o futuro da IA em árabe com uma equipe de pesquisa dedicada ao desenvolvimento do próprio modelo LLM da empresa, aproveitando os últimos avanços em tecnologia de IA. A Maqsam se tornou pioneira na transcrição precisa de chamadas em árabe e na entrega de relatórios e análises avançadas, tornando-se a escolha principal para soluções de comunicação empresarial que lidam efetivamente com as várias complexidades da língua árabe. **Average Rating:** 4.7/5.0 **Total Reviews:** 106 #### How Do G2 Users Rate Maqsam? - **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.3/10) - **Qualidade do Suporte:** 9.2/10 (Category avg: 9.0/10) - **Facilidade de Uso:** 9.4/10 (Category avg: 9.0/10) - **Facilidade de administração:** 9.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Maqsam? - **Vendedor:** [Maqsam](https://www.g2.com/pt/sellers/maqsam) - **Website da Empresa:** maqsam.com - **Ano de Fundação:** 2019 - **Localização da Sede:** Al Rabie District, SA - **Twitter:** @MaqsamHQ 273 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe175a78965a05ba2cd08cd78cfb582099a3909c045bd69b547e260ab436e8b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F52185164&secure%5Burl_type%5D=linkedin_company_website) 163 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Serviços Financeiros, Tecnologia da Informação e Serviços - **Company Size:** 57% Small, 36% Medium #### What Do G2 Reviewers Say About Maqsam? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Maqsam, desfrutando de sua implementação direta e eficiência nas operações diárias. - Os usuários elogiam a Maqsam por seu **suporte ao cliente responsivo** , destacando a assistência excepcional da equipe de gerentes de conta. - Os usuários valorizam as **capacidades robustas de relatórios** e os recursos de chamada intuitivos do Maqsam, aumentando a eficiência da equipe. - Os usuários elogiam a Maqsam por sua **equipe de gerentes de conta prestativa e solidária** , melhorando notavelmente sua experiência geral. - Os usuários valorizam a **conveniência e confiabilidade** dos recursos de gerenciamento de chamadas do Maqsam, aumentando a eficiência de sua equipe de suporte. ##### Cons - Os usuários relatam **qualidade de chamada terrível** com desconexões frequentes e bugs no aplicativo, dificultando a comunicação eficaz. - Os usuários relatam **má qualidade de chamada** com o Maqsam, destacando problemas como desconexões e voz pouco clara durante as chamadas. - Os usuários relatam problemas significativos de **qualidade de chamada** com o Maqsam, incluindo voz pouco clara, quedas e problemas de conectividade. - Os usuários frequentemente enfrentam **problemas de conexão** com o Maqsam, afetando a qualidade das chamadas e a estabilidade geral. - Os usuários relatam problemas significativos de **qualidade de voz** com o Maqsam, incluindo problemas de clareza e estabilidade durante as chamadas. #### What Are Recent G2 Reviews of Maqsam? **["Excelente Suporte e uma Plataforma de Comunicação Empresarial Confiável"](https://www.g2.com/pt/survey_responses/maqsam-review-13187616)** **Rating:** 5.0/5.0 stars _— Salma M._ [Read full review](https://www.g2.com/pt/survey_responses/maqsam-review-13187616) **["Effective Dialing Tool with Seamless Usability"](https://www.g2.com/pt/survey_responses/maqsam-review-10586782)** **Rating:** 4.5/5.0 stars _— Narender P._ [Read full review](https://www.g2.com/pt/survey_responses/maqsam-review-10586782) #### What Are G2 Users Discussing About Maqsam? - [Para que serve o Maqsam?](https://www.g2.com/pt/discussions/what-is-maqsam-used-for) - 2 comments ### [AssemblyAI](https://www.g2.com/products/assemblyai/reviews) AssemblyAI transcribes and understands audio using state-of-the-art AI models, revolutionizing speech-to-text and natural language processing. **Average Rating:** 4.3/5.0 **Total Reviews:** 34 #### How Do G2 Users Rate AssemblyAI? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10) - **Quality of Support:** 8.5/10 (Category avg: 9.0/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind AssemblyAI? - **Seller:** [AssemblyAI](https://www.g2.com/sellers/assemblyai) - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @AssemblyAI 45,724 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf1a52f8ee98aa7a700b2286497d8527131e408616c944505fdb75d0e03c2367&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18644094%2F&secure%5Burl_type%5D=linkedin_company_website) 105 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 40% Large, 34% Medium #### What Are Recent G2 Reviews of AssemblyAI? **["Reliable Voice AI Platform for Customer Support Workflows"](https://www.g2.com/survey_responses/assemblyai-review-13368662)** **Rating:** 4.0/5.0 stars _— Hemant J._ [Read full review](https://www.g2.com/survey_responses/assemblyai-review-13368662) **["Fast, Accurate Transcription That Saves Our Journalism Team Hours"](https://www.g2.com/survey_responses/assemblyai-review-13367997)** **Rating:** 4.0/5.0 stars _— Aria k._ [Read full review](https://www.g2.com/survey_responses/assemblyai-review-13367997) ### [Google Cloud Speech-to-Text](https://www.g2.com/products/google-cloud-speech-to-text/reviews) Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API, on-premises with Speech-to-Text On-Prem, or locally on any device with Speech On-Device. **Average Rating:** 4.5/5.0 **Total Reviews:** 312 #### How Do G2 Users Rate Google Cloud Speech-to-Text? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Google Cloud Speech-to-Text? - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google 31,899,995 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website) 341,888 employees on LinkedIn® - **Ownership:** NASDAQ:GOOG #### Who Uses This Product? - **Who Uses This:** Data Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Small, 37% Medium #### What Do G2 Reviewers Say About Google Cloud Speech-to-Text? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Google Cloud Speech-to-Text, appreciating its simple setup and fast transcription. - Users appreciate the **accuracy and speed of transcription** in Google Cloud Speech-to-Text for efficient meeting summaries. - Users recognize the **high transcription accuracy** of Google Cloud Speech-to-Text, enhancing their efficiency during meetings and live applications. - Users rave about the **accuracy** of Google Cloud Speech-to-Text, especially with various accents and real-time transcriptions. - Users appreciate the **real-time transcription** feature of Google Cloud Speech-to-Text for its speed and accuracy in meetings. ##### Cons - Users note that the **cost can quickly become expensive** when handling high volumes of audio processing. - Users note that **pricing can escalate** significantly with high audio processing volumes, affecting budget considerations. - Users report **accuracy issues** , often requiring manual corrections for transcriptions, especially in challenging environments and dialects. - Users find the **complexity of managing access** and navigating multiple Google products frustrating and time-consuming. - Users note that the **cost can increase** significantly with higher audio processing volumes, which may be a concern. #### What Are Recent G2 Reviews of Google Cloud Speech-to-Text? **["High-Accuracy, Scalable Speech-to-Text with Easy Integration"](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-13175453)** **Rating:** 4.5/5.0 stars _— Subhashree S._ [Read full review](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-13175453) **["helpful interface"](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-13175679)** **Rating:** 5.0/5.0 stars _— Aravind R._ [Read full review](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-13175679) ### [SuccessKPI](https://www.g2.com/products/successkpi/reviews) An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions. **Average Rating:** 4.3/5.0 **Total Reviews:** 82 #### How Do G2 Users Rate SuccessKPI? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10) - **Quality of Support:** 7.6/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind SuccessKPI? - **Seller:** [SuccessKPI](https://www.g2.com/sellers/successkpi) - **Company Website:** successkpi.com - **Year Founded:** 2017 - **HQ Location:** Chantilly, US - **Twitter:** @successkpi 71 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7f9b8629ff19aef6b2c33f690659aeb59dfc2de7da0c6e4e4e8e80d9eb54858&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuccesskpis&secure%5Burl_type%5D=linkedin_company_website) 171 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 59% Medium, 20% Large #### What Are Recent G2 Reviews of SuccessKPI? **["Accessible, Game-Changing Data with Powerful Hidden Analytics Features"](https://www.g2.com/survey_responses/successkpi-review-12641654)** **Rating:** 4.0/5.0 stars _— Salina B._ [Read full review](https://www.g2.com/survey_responses/successkpi-review-12641654) **["Excellent transcription and AI monitoring for more accurate analyses"](https://www.g2.com/survey_responses/successkpi-review-12568134)** **Rating:** 4.5/5.0 stars _— Kelly Daiane d._ [Read full review](https://www.g2.com/survey_responses/successkpi-review-12568134) #### What Are G2 Users Discussing About SuccessKPI? - [What is SuccessKPI Power Package used for?](https://www.g2.com/discussions/what-is-successkpi-power-package-used-for) - [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/successkpi-bi-and-analytics-package-what-is-successkpi-bi-and-analytics-package-used-for) - [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/what-is-successkpi-bi-and-analytics-package-used-for) ### [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. **Average Rating:** 4.4/5.0 **Total Reviews:** 83 #### How Do G2 Users Rate Verint Speech and Text Analytics? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.3/10) - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Verint Speech and Text Analytics? - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint 7,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website) 4,343 employees on LinkedIn® - **Ownership:** Thoma Bravo #### Who Uses This Product? - **Top Industries:** Insurance, Banking - **Company Size:** 67% Large, 28% Medium #### What Do G2 Reviewers Say About Verint Speech and Text Analytics? _AI-generated summary from verified user reviews_ ##### Pros - Users find Verint Speech and Text Analytics to be **intuitive and easy to use** , streamlining the call review process effectively. - Users value the **high accuracy** in transcriptions, enabling quick identification of key call drivers for informed decisions. - Users value the **real-time insights** from Verint Speech and Text Analytics, enhancing call quality review and efficiency. - Users value the **real-time analytics** capabilities of Verint Speech and Text Analytics for insightful interaction evaluations. - Users find value in the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance. ##### Cons - Users report **accuracy issues** with Verint Speech and Text Analytics, noting frequent misclassification and low confidence in transcriptions. - Users find **transcription accuracy unreliable** , reporting low confidence scores and suggesting significant room for improvement. - Users report **transcription inaccuracies** , especially with Portuguese terms, complicating their overall experience with the tool. - Users desire more **robust reporting** and dashboard functionality, finding current options limited and unreliable. - Users face **integration issues** with Verint Speech and Text Analytics, impacting the overall experience across different platforms. #### What Are Recent G2 Reviews of Verint Speech and Text Analytics? **["Verint PoCs"](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-11659275)** **Rating:** 4.5/5.0 stars _— Raul Eduardo A._ [Read full review](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-11659275) **["Quick Insights into Customer Behavior and Root Causes"](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-12541336)** **Rating:** 5.0/5.0 stars _— Paige F._ [Read full review](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-12541336) #### What Are G2 Users Discussing About Verint Speech and Text Analytics? - [What is Verint Text Analytics used for?](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) - 1 comment ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 14,856 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,127 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Manager - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive interface** of Five9, highlighting its seamless integrations and straightforward implementation. - Users value the **exceptional customer support** of Five9, noting its responsiveness and dedication to addressing concerns promptly. - Users appreciate the **exceptional support** from Five9, highlighting their responsiveness and dedication to addressing customer needs. - Users value the **superb user-friendly interface** and seamless integrations of Five9, enhancing their overall experience. - Users value the **efficiency** of Five9, highlighting its easy user setup and streamlined reporting features. ##### Cons - Users face challenges with **call issues** , particularly due to weak email interaction reporting and slow SMS features. - Users find the **complexity** of Five9's interface and reporting functions challenging, requiring significant training and experience. - Users highlight **missing features** in Five9, underlining a lack of customization and outdated UI for better usability. - Users often face **technical issues** like call drops and system disruptions that hinder overall productivity and workflow efficiency. - Users experience **poor customer support** , often requiring additional assistance and facing communication delays with Five9 services. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) **["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### [Mihup](https://www.g2.com/pt/products/mihup/reviews) A Mihup Interaction Analytics analisa 100% das conversas com clientes, revelando suas vozes enquanto descobre oportunidades de vendas, serviços e renovações para que as equipes de contact center possam capitalizar. Sua IA vem pré-treinada em contextos específicos de contact center para obter insights mais rápidos e eficazes. O produto avalia cada conversa em relação a parâmetros de auditoria e sinaliza imediatamente as violações de conformidade. Ele também monitora a eficácia dos agentes, ajudando-os a melhorar com capacidades abrangentes de coaching. O que também é importante é a capacidade da Mihup Interaction Analytics de recomendar abordagens para fechar vendas, melhorar a entrega de serviços e otimizar processos, graças a um modelo de IA Generativa bem ajustado. A base flexível da plataforma permite que ela introduza rapidamente recursos esperados em indústrias em rápida evolução, como BFSI, fintech, e-commerce e tecnologia de viagens. Com automação de ponta a ponta oferecida pronta para uso, a Mihup Interaction Analytics acelera insights, eficiência de auditoria de qualidade e melhoria de desempenho dos agentes. Além disso, oferece as próximas melhores abordagens e um contexto unificado do cliente. Obtenha uma solução pronta para empresas com insights e painéis personalizáveis. Ajudamos você a entrar em operação em semanas, não meses. **Average Rating:** 4.7/5.0 **Total Reviews:** 67 #### How Do G2 Users Rate Mihup? - **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.3/10) - **Qualidade do Suporte:** 9.2/10 (Category avg: 9.0/10) - **Facilidade de Uso:** 9.3/10 (Category avg: 9.0/10) - **Facilidade de administração:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Mihup? - **Vendedor:** [Mihup Communications Private Limited.](https://www.g2.com/pt/sellers/mihup-communications-private-limited) - **Ano de Fundação:** 2016 - **Localização da Sede:** Kolkata, India - **Twitter:** @mihup\_ai 50 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fc9482d1017babfe9d619bfe4adab7c940eab85217dc52529390bbed2432a9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmihup%2F&secure%5Burl_type%5D=linkedin_company_website) 103 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Analista de Qualidade - **Top Industries:** Serviços Financeiros, Serviços ao Consumidor - **Company Size:** 59% Medium, 25% Small #### What Do G2 Reviewers Say About Mihup? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam a **precisão** do Mihup, melhorando a compreensão do cliente e a qualidade do serviço através de uma análise eficiente. - Os usuários acham a plataforma da Mihup **fácil de usar** , melhorando a avaliação de chamadas e a geração de relatórios sem esforço. - Os usuários apreciam a **fácil implementação e os recursos amigáveis** do Mihup, aprimorados pelo excelente suporte ao cliente. - Os usuários apreciam o **suporte ao cliente proativo** da Mihup, melhorando sua experiência com orientação e assistência conhecedoras. - Os usuários elogiam a Mihup por sua **incrível eficiência** , aumentando a produtividade através de interações sem falhas e respostas rápidas e precisas. ##### Cons - Os usuários acham que os **problemas de interface do usuário** do Mihup prejudicam uma experiência que, de outra forma, seria suave e eficiente. - Os usuários acham a **complexidade da configuração** do Mihup desafiadora, especialmente com filtros avançados e grandes conjuntos de dados. - Os usuários acham a **configuração inicial demorada** e sugerem uma documentação e comunicação melhoradas para um melhor onboarding. - Os usuários acham a **curva de aprendizado desafiadora** , exigindo tempo para entender os recursos e personalizar as respostas de forma eficaz. - Os usuários acham o **design de UI ruim** do Mihup desordenado e desafiador, impactando a experiência geral com o produto. #### What Are Recent G2 Reviews of Mihup? **["Plataforma Confiável de Inteligência de Voz que Melhora a Experiência do Cliente e os Insights"](https://www.g2.com/pt/survey_responses/mihup-review-11831951)** **Rating:** 5.0/5.0 stars _— andré P._ [Read full review](https://www.g2.com/pt/survey_responses/mihup-review-11831951) **["Automatiza a Análise de Áudio, Aumenta a Qualidade do Serviço"](https://www.g2.com/pt/survey_responses/mihup-review-12164341)** **Rating:** 4.0/5.0 stars _— Erick Vincent Steve G._ [Read full review](https://www.g2.com/pt/survey_responses/mihup-review-12164341) - ‹ Prev ‹ Prev - 1 - [2](/categories/speech-analytics?order=g2_score&page=2#product-list) - [3](/categories/speech-analytics?order=g2_score&page=3#product-list) - [4](/categories/speech-analytics?order=g2_score&page=4#product-list) - [5](/categories/speech-analytics?order=g2_score&page=5#product-list) - … - [11](/categories/speech-analytics?order=g2_score&page=11#product-list) - [12](/categories/speech-analytics?order=g2_score&page=12#product-list) - [Next › Next ›](/categories/speech-analytics?order=g2_score&page=2#product-list) Spotlight Categories [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) [Spend Management Software](https://www.g2.com/categories/spend-management) [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) [Digital Asset Management Software](https://www.g2.com/categories/digital-asset-management) [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) [Browse Speech Analytics Themes](/categories/speech-analytics/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated October 3, 2024 Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in [voice recognition software](https://www.g2.com/categories/voice-recognition) where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights. Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of [contact center software](https://www.g2.com/categories/contact-center). To qualify for inclusion within the Speech Analytics category, a product must: - Record or analyze calls in real time - Provide insight into the emotional state of customers in real time or after the fact - Generate quality assurance reports to improve performance of call center representatives - Archive all recorded calls Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)[4.4/5(1,558)](https://www.g2.com/products/genesys-cloud-cx/reviews) | Omnichannel routing with cloud-native speech transcription | "Effortless Setup, Powerful Integrations" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image")](https://www.g2.com/products/cloudtalk/reviews)[CloudTalk](https://www.g2.com/products/cloudtalk/reviews)[4.4/5(1,852)](https://www.g2.com/products/cloudtalk/reviews) | AI call notes with CRM-synced recordings | "CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2cc979d697c5dfe93bd0fe267a095f60/voiso.png "Product Avatar Image")](https://www.g2.com/products/voiso/reviews)[Voiso](https://www.g2.com/products/voiso/reviews)[4.8/5(92)](https://www.g2.com/products/voiso/reviews) | Multilingual call transcription with AI compliance scoring | "Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image")](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews)[4.4/5(2,596)](https://www.g2.com/products/talkdesk/reviews) | AI-powered call routing and sentiment insights | "Omnichannel Support, Data Driven AI, Full of Capabilities" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image")](https://www.g2.com/products/callminer-eureka/reviews)[CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews)[4.5/5(230)](https://www.g2.com/products/callminer-eureka/reviews) | Automated QA scorecards with 100% call coverage | "A Platform That Drives Actionable Insight" | * * * Show More