Product Avatar Image

SugarCRM

Show rating breakdown
1,186 reviews
  • 6 profiles
  • 8 categories
Average star rating
4.0
Serving customers since
2004

Featured Products

Profile Filters

All Products & Services

Product Avatar Image
Sugar Sell

776 reviews

Sugar Sell gives B2B sales teams the tools they need to manage complex accounts, long sales cycles, and repeat business. Reps use personalized dashboards to track deals, manage customer interactions, and get clear recommendations for their next best steps. Sales leaders gain real-time insights into pipeline health and team performance, helping them forecast accurately and drive consistent results. With no-code configurations, Sugar Sell adapts to your unique sales processes. It integrates seamlessly with email, calendar, and ERP systems, giving sales teams the information they need to build stronger customer relationships.

Product Avatar Image
Sugar Market

219 reviews

Sugar Market helps marketing teams create campaigns faster, engage leads across channels, and deliver better prospects to sales. Marketers can build emails, forms, and landing pages with no-code tools, personalize outreach with insights, and track engagement across the full buyer journey. Built-in lead scoring and predictive intelligence help teams focus on the leads most likely to convert. With clear reporting and seamless integration into sales systems, Sugar Market makes it easier to show what’s working – and where to focus next.

Product Avatar Image
sales-i

137 reviews

sales-i helps sales teams turn ERP data into clear, actionable insights. It shows buying patterns, flags gaps in customer purchases, and highlights new sales opportunities. Reps get real-time alerts and account snapshots to prepare for meetings faster. Leaders can track trends across products, customers, and sales teams without digging through reports. With sales-i, you can protect existing revenue, find upsell opportunities, and stay one step ahead of customer needs.

Product Avatar Image
Sugar Serve

37 reviews

Sugar Serve helps customer service teams manage cases, meet SLAs, and deliver better support across every channel. Agents get a complete view of customer interactions and the tools to resolve issues quickly, without switching between systems. Leaders can monitor case trends, service performance, and customer satisfaction with built-in reports and dashboards. With omnichannel engagement, self-service options, and automated workflows, Sugar Serve simplifies customer support and helps teams improve service quality while reducing costs.

Product Avatar Image
SugarCRM Google Calendar

12 reviews

SugarCRM Google Calendar is a plugin that integrates both platforms. If you use this extension then all of your Google Calendars will automatically sync with SugarCRM. In this way, you will be able to keep track of your upcoming meetings, events, and tasks from either platform. In addition to this, the user can easily schedule meetings from SugarCRM and they will instantly sync with Google Calendar as well. Our extension works both ways and in real-time.

Product Avatar Image
SugarCRM

5 reviews

SugarCRM is a comprehensive customer relationship management (CRM) platform designed to streamline and enhance the operations of marketing, sales, and service teams. By providing a unified view of customer interactions and leveraging advanced artificial intelligence (AI) capabilities, SugarCRM enables businesses to achieve high-definition customer experiences (HD-CX). This approach reduces manual data entry, automates complex processes, and delivers actionable insights, allowing organizations to focus more on customer engagement and less on administrative tasks. Key Features and Functionality: - Unified Customer View: Consolidates customer activities, history, and records into a single interface, reducing clicks and streamlining actions. - AI-Driven Insights: Utilizes built-in AI to uncover the best opportunities, recommend next best actions, and provide predictive insights into deal likelihood. - Advanced Analytics: Offers real-time metrics, forecasting, and role-specific dashboards to track sales performance without manual spreadsheets. - Sales Automation: Automates complex sales tasks with drag-and-drop workflows and Smart Guides, ensuring consistent and efficient sales processes. - Mobile Accessibility: Provides a best-in-class mobile app with real-time access to customer data, enabling sales teams to manage leads and conversions on the go. Primary Value and Solutions: SugarCRM addresses common challenges faced by businesses, such as fragmented customer data, manual data entry, and inefficient sales processes. By automating data collection and analysis, it reduces user effort and minimizes busy work. The platform's AI capabilities deliver predictive insights and recommendations, enabling sales teams to focus on high-value opportunities and accelerate deal closures. Additionally, its flexibility and customization options allow businesses to tailor the CRM to their specific needs, ensuring a seamless fit with existing processes and systems. In summary, SugarCRM empowers organizations to enhance customer relationships, improve sales efficiency, and drive business growth through its intelligent, user-friendly, and adaptable CRM solutions.

Profile Name

Star Rating

591
374
138
40
43

SugarCRM Reviews

Review Filters
Profile Name
Star Rating
591
374
138
40
43
Arkajit D.
AD
Arkajit D.
CTO | Fraoula | Data Architecture | Gen AI | Ex- Paypal | Deloitte
04/20/2026
Validated Reviewer
Review source: G2 invite

Powerful, Customizable Campaigns But Advanced Features Take Time to Master

What I find most appealing in Sugar Market is its ability to adapt effortlessly to the needs of the healthtech and fintech industries. We are capable of designing highly personalized yet not too complicated campaigns that target patients as well as users of the fintech solutions. Due to its customization and automation capabilities, Sugar Market allows delivering messages in an appropriate manner. The tool's ability to integrate into the company's CRM system has proved beneficial when tailoring our communication with customers.
Lalit  K.
LK
Lalit K.
ccare at vodafone
04/17/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Transforms Sales Efficiency with Automation

I like how Sugar Sell automates repetitive tasks like follow-ups, reminders, and data entry, allowing sales reps to spend more time on actual selling instead of admin work. The sales automation is great for taking care of call recording, email tracking, and sending reminder notifications, which lets sales reps focus on customer interactions. The integration of Sugar Sell is seamless with ERPs, invoices, marketing solutions, and email systems, reducing duplication of effort and ensuring that everyone works with the same information. I appreciate that it consolidates all sales records in one place, updates automatically, and removes the possibility of manual errors. Sugar Sell also provides superior forecasting and integration compared to the tools we used previously.
Verified User in Computer Software
UC
Verified User in Computer Software
04/16/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Great for Centralized Sales Reporting, but Some Reports Need Workarounds

It helps keep all sales data in one place and centralize reporting.

About

Contact

Phone:
+1 (408) 454-6900
HQ Location:
Cupertino, CA

Social

@SugarAI

What is SugarCRM?

SugarAI is the AI-native CRM that helps B2B sellers know exactly where to focus, who to engage, and what to do next. By turning customer and prospect signals into clear, guided action, it automatically surfaces high-value opportunities, flags pipeline threats early, and prepares sellers for every conversation — without the manual effort.

Details

Year Founded
2004