Compare CloudTalk and JustCall 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$29.00 2 - User/Month (Billed Annually)
CloudTalk
Star Rating
(1,744)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansJustCall
Star Rating
(2,373)4.3 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that JustCall excels in providing a seamless experience for managing calls and follow-ups, with users highlighting its integration with HubSpot as a key feature that helps streamline their workflow. One user mentioned, "For me, keeping calls and follow-ups in one place makes daily work less messy."
- Users say that CloudTalk stands out for its intuitive interface and quick deployment, making it easier for agents to get onboarded. Reviewers appreciate the clean design and the dashboard's visibility into call activity, with one noting, "CloudTalk is intuitive and quick to deploy compared to traditional call center systems."
- Reviewers mention that JustCall's call transcription feature is particularly beneficial for those who need to review information from calls. A user shared, "I like having call transcripts because they help me review information from calls and draft my notes with the help of AI."
- According to verified reviews, CloudTalk's ability to track emotions during calls is a unique feature that users find valuable. One reviewer stated, "It can track emotions, it gives you a brief of the call," which enhances the understanding of customer interactions.
- G2 reviewers highlight that JustCall has a strong focus on small businesses, with a significant portion of its user base coming from this segment. This focus allows it to cater specifically to the needs of smaller teams, as noted by users who appreciate its tailored features.
- Users report that while JustCall has a higher entry-level price compared to CloudTalk, they find value in its comprehensive features. However, some users feel that CloudTalk's lower pricing makes it a more accessible option for startups and smaller businesses looking to implement a call center solution.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
CloudTalk
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.7
1,504
8.6
2,144
Ease of Use
9.1
1,533
8.8
2,192
Ease of Setup
8.9
1,143
8.7
1,918
Ease of Admin
8.9
633
8.6
730
Quality of Support
8.8
1,366
8.3
1,986
Has the product been a good partner in doing business?
8.9
634
8.7
729
Product Direction (% positive)
8.8
1,455
8.7
2,136
Features by Category
Ticket and Case Management
Not enough data
8.1
150
Not enough data
8.0
150
Not enough data
7.9
145
Not enough data
7.6
146
Not enough data
7.5
135
Not enough data
8.0
140
Not enough data
7.6
133
Not enough data
8.0
143
Generative AI
Not enough data
7.5
105
Not enough data
7.7
36
Agentic AI - Help Desk
Not enough data
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Communication Channels
Not enough data
7.7
135
Not enough data
7.7
132
Not enough data
7.9
142
Not enough data
7.2
129
Not enough data
8.5
141
Platform
Not enough data
7.9
145
Not enough data
7.8
286
Not enough data
8.4
148
Not enough data
8.3
149
Not enough data
8.1
147
Not enough data
8.4
147
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
54
Not enough data
7.9
56
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.8
55
Not enough data
8.0
56
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.3
56
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.9
13
Not enough data
7.4
12
Not enough data
7.1
13
Not enough data
8.2
11
Dialing Options
8.6
232
|
Verified
8.4
576
8.5
224
|
Verified
8.5
572
|
Verified
8.4
23
8.5
9
Agent Tools
8.1
204
|
Verified
7.9
540
|
Verified
8.2
210
|
Verified
8.1
560
|
Verified
8.9
238
|
Verified
9.0
580
|
Verified
Automation
8.3
201
|
Verified
8.1
544
|
Verified
8.3
197
|
Verified
8.1
541
|
Verified
8.2
198
|
Verified
8.0
544
|
Verified
Agentic AI - Auto Dialer
6.9
20
8.6
11
7.8
21
8.8
14
AI Capabilities - Auto Dialer
7.9
19
8.1
9
8.1
18
9.4
8
7.6
19
9.4
8
Call Analytics
Not enough data
8.7
54
Not enough data
7.9
53
Not enough data
8.0
52
Not enough data
8.1
53
Artificial Intelligence - Conversation Intelligence
Not enough data
8.1
53
Not enough data
8.2
53
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
8.1
6
Text Messaging
Not enough data
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
SMS Platform
Not enough data
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Agentic AI - SMS Marketing
Not enough data
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Channels
Not enough data
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Design
Not enough data
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
358
Not enough data
8.3
352
Generative AI
Not enough data
7.4
139
Not enough data
Feature Not Available
Quality Assurance
9.1
79
8.0
67
9.0
76
7.9
62
9.1
81
8.0
60
Engagement
8.7
77
8.0
65
9.2
89
8.1
68
8.7
76
7.5
63
Performance
9.0
80
8.7
66
9.1
81
8.6
63
Generative AI
8.6
22
7.5
63
8.6
32
7.7
60
Channels
9.0
706
|
Verified
8.7
503
|
Verified
7.8
506
7.4
454
7.6
489
7.6
436
7.9
531
|
Verified
8.4
493
|
Verified
7.8
489
Feature Not Available
Generative AI
7.6
280
Feature Not Available
Functions
8.5
575
|
Verified
8.1
493
|
Verified
8.4
572
|
Verified
8.1
478
|
Verified
8.6
565
|
Verified
8.0
485
|
Verified
8.2
517
7.9
415
8.2
523
|
Verified
8.0
450
|
Verified
8.5
523
|
Verified
8.2
463
|
Verified
8.4
534
|
Verified
8.0
446
|
Verified
8.4
526
|
Verified
8.0
445
|
Verified
Agentic AI - Contact Center
7.8
143
7.2
6
8.4
164
8.6
7
8.2
143
7.2
6
8.1
141
7.5
6
Administrative
8.5
587
|
Verified
8.3
483
|
Verified
8.8
591
|
Verified
8.4
484
|
Verified
8.7
641
|
Verified
8.4
520
|
Verified
8.8
592
|
Verified
8.7
459
|
Verified
8.3
515
|
Verified
7.9
463
Responses
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Platform
Not enough data
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Autonomy - AI Agents
Not enough data
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Generative AI
Not enough data
7.6
31
Not enough data
7.3
32
Workforce Management
8.7
110
|
Verified
8.4
87
8.7
104
|
Verified
8.0
84
8.6
94
|
Verified
7.8
88
8.7
100
|
Verified
7.6
83
8.7
106
8.3
91
Administration
8.8
115
|
Verified
7.9
84
8.9
112
|
Verified
8.1
86
8.8
117
|
Verified
8.4
88
8.4
106
|
Verified
7.6
78
8.7
99
|
Verified
7.9
89
Platform
7.8
210
7.4
282
8.3
227
8.2
287
8.1
224
7.9
291
8.5
234
8.3
295
8.2
235
8.1
289
8.1
222
7.8
282
8.2
224
8.1
284
Generative AI
7.4
105
6.9
99
Workforce Management
8.8
231
8.5
284
8.6
229
8.4
285
Call Center Infrastructure (CCI)
8.6
20
8.1
8
9.0
20
8.5
8
9.2
19
8.3
8
8.7
19
7.9
8
Administrative
9.0
237
8.8
292
8.7
239
8.4
290
Generative AI
Not enough data
7.5
35
Not enough data
7.7
36
Not enough data
7.6
35
Communication
Not enough data
8.0
200
Not enough data
8.2
203
Not enough data
7.7
191
Not enough data
8.1
191
Not enough data
7.5
193
Internal Use
Not enough data
7.8
286
Not enough data
8.0
198
Not enough data
7.9
193
Not enough data
7.9
190
Not enough data
8.2
195
Not enough data
8.2
196
Generative AI
Not enough data
7.2
36
Self-Service Experience
Not enough data
8.2
165
Not enough data
7.9
170
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
165
Self-Service Platform
Not enough data
7.9
167
Not enough data
8.1
166
Not enough data
7.4
165
Not enough data
8.5
166
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0
36
8.2
55
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Logging
Not enough data
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Feedback
Not enough data
8.3
136
Not enough data
8.0
131
Productivity - Employee Monitoring
Not enough data
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Basic Communication - Cloud PBX
9.4
28
8.5
42
9.6
26
8.6
43
9.7
26
8.6
39
9.3
26
8.5
39
9.2
26
8.6
42
9.6
24
8.7
39
Advanced Features - Cloud PBX
9.5
25
8.5
38
9.4
28
8.5
40
9.4
26
Feature Not Available
8.5
25
Feature Not Available
Platform Basics - VoIP Providers
8.3
23
7.8
9
8.7
23
7.8
10
8.3
23
7.8
9
8.4
28
7.7
10
7.7
22
6.7
7
7.4
22
6.4
7
Basic Communication
9.0
239
|
Verified
9.0
317
|
Verified
6.5
137
5.9
262
7.1
157
|
Verified
7.7
279
6.3
129
Feature Not Available
7.3
146
|
Verified
7.0
270
|
Verified
8.0
160
|
Verified
7.6
268
|
Verified
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
6.0
5
7.5
14
6.3
5
Access
8.0
155
7.8
269
|
Verified
8.0
170
|
Verified
8.2
293
8.3
178
|
Verified
8.1
286
Advanced Features
7.6
160
|
Verified
7.1
267
7.6
152
|
Verified
7.0
254
|
Verified
8.9
210
|
Verified
8.8
304
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
7.6
24
7.4
88
7.5
23
Calling
9.0
478
9.0
654
8.1
398
8.1
589
8.5
427
8.6
622
8.8
451
8.7
624
8.3
105
7.7
25
Contacts
8.1
417
8.2
605
8.0
391
8.0
590
8.2
403
7.9
586
Insights
8.4
422
8.4
619
8.4
407
8.2
613
8.3
382
8.0
587
7.2
344
7.1
547
7.5
350
7.3
540
8.0
95
7.8
25
Agentic AI - Audio Conferencing
Not enough data
8.1
6
Not enough data
7.8
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
22
Not enough data
7.8
24
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.8
25
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
30
Automation
Not enough data
8.8
32
Not enough data
8.0
23
Not enough data
8.7
24
Autonomy
Not enough data
7.9
21
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
8.2
23
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and JustCall are categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Unique Categories
CloudTalk has no unique categories
JustCall is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Customer Communications Management, SMS Marketing, Conversation Intelligence, AI Sales Assistant, Audio Conferencing, Live Chat, Employee Monitoring, Help Desk, Customer Self-Service, and AI Voice Assistants
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
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