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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (60.9% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$29.00 2 - User/Month (Billed Annually)
CloudTalk
Star Rating
(1,623)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansJustCall
Star Rating
(2,242)4.3 out of 5
Market Segments
Small-Business (60.9% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that JustCall offers a robust Call Management system with a score of 8.5, but CloudTalk excels with a score of 9.4, highlighting its superior features for tracking and managing calls effectively.
- Reviewers mention that CloudTalk's Analytics and Reporting capabilities are highly praised, scoring 9.4, while JustCall's features in this area score 8.5, indicating that CloudTalk provides more comprehensive insights into call performance.
- G2 users note that CloudTalk shines in Scalability with a score of 9.7, making it a better choice for growing businesses, whereas JustCall's score of 8.7 suggests it may not scale as effectively for larger teams.
- Users on G2 highlight that CloudTalk's Quality of Support is rated at 8.8, which is higher than JustCall's 8.3, indicating that users may find more responsive and helpful customer service with CloudTalk.
- Reviewers mention that JustCall's Ease of Use is rated at 8.8, which is commendable, but CloudTalk surpasses it with a score of 9.1, suggesting that new users may find CloudTalk more intuitive and user-friendly.
- Users say that while both products offer Mobile Access, CloudTalk's score of 8.8 compared to JustCall's 8.3 indicates a more seamless mobile experience, which is crucial for teams that need to work on-the-go.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
CloudTalk
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.7
1,389
8.6
2,085
Ease of Use
9.1
1,417
8.8
2,133
Ease of Setup
8.9
1,030
8.7
1,862
Ease of Admin
8.9
603
8.6
720
Quality of Support
8.8
1,258
8.3
1,930
Has the product been a good partner in doing business?
8.9
604
8.7
718
Product Direction (% positive)
8.8
1,351
8.7
2,078
Features by Category
Ticket and Case Management
Not enough data
8.1
149
Not enough data
8.0
149
Not enough data
7.9
142
Not enough data
7.7
143
Not enough data
7.5
132
Not enough data
8.0
137
Not enough data
7.7
130
Not enough data
8.0
140
Generative AI
Not enough data
7.5
102
Not enough data
7.7
33
Agentic AI - Help Desk
Not enough data
7.4
7
Not enough data
6.0
7
Not enough data
7.4
7
Communication Channels
Not enough data
7.7
132
Not enough data
7.7
129
Not enough data
7.9
139
Not enough data
7.1
127
Not enough data
8.5
138
Platform
Not enough data
7.9
143
Not enough data
7.8
288
Not enough data
8.4
146
Not enough data
8.3
148
Not enough data
8.1
145
Not enough data
8.4
145
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
51
Not enough data
8.0
52
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.7
52
Not enough data
7.9
50
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.4
53
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
7.3
10
Not enough data
6.8
10
Not enough data
6.7
9
Not enough data
7.5
10
Not enough data
7.0
10
Not enough data
6.7
10
Not enough data
8.1
9
Dialing Options
8.6
232
|
Verified
8.4
571
8.5
224
|
Verified
8.5
570
|
Verified
8.4
23
8.3
6
Agent Tools
8.1
204
|
Verified
7.9
539
|
Verified
8.2
210
|
Verified
8.1
558
|
Verified
8.9
236
|
Verified
9.0
572
|
Verified
Automation
8.3
200
|
Verified
8.1
543
|
Verified
8.3
196
|
Verified
8.1
539
|
Verified
8.2
198
|
Verified
8.0
543
|
Verified
Agentic AI - Auto Dialer
6.9
20
8.5
9
7.8
20
9.1
9
AI Capabilities - Auto Dialer
7.9
19
9.2
6
8.1
18
9.4
6
7.6
19
9.4
6
Call Analytics
Not enough data
8.7
53
Not enough data
7.9
53
Not enough data
8.1
53
Not enough data
8.1
54
Agent Performance Management
Not enough data
8.1
55
Not enough data
8.2
53
Not enough data
7.7
53
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
7.5
6
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
8.1
7
Text Messaging
Not enough data
8.4
318
Not enough data
8.7
333
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
318
Not enough data
8.1
315
Not enough data
8.2
320
SMS Platform
Not enough data
8.0
311
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
294
Not enough data
8.1
305
Agentic AI - SMS Marketing
Not enough data
8.2
10
Not enough data
8.5
11
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
8.0
11
Not enough data
7.6
11
Channels
Not enough data
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Design
Not enough data
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
357
Not enough data
8.3
352
Generative AI
Not enough data
7.4
138
Not enough data
Feature Not Available
Quality Assurance
9.1
79
8.0
67
9.0
76
7.9
62
9.0
80
7.9
59
Engagement
8.7
77
8.0
65
9.2
86
8.1
67
8.7
76
7.5
63
Performance
8.9
77
8.7
66
9.1
81
8.6
63
Generative AI
8.6
22
7.5
63
8.6
32
7.7
60
Channels
8.9
632
|
Verified
8.7
497
|
Verified
7.8
507
7.4
453
7.7
490
7.6
434
7.9
525
|
Verified
8.4
488
|
Verified
7.8
489
Feature Not Available
Generative AI
7.6
280
Feature Not Available
Functions
8.5
568
|
Verified
8.1
491
|
Verified
8.4
571
|
Verified
8.1
477
|
Verified
8.6
561
|
Verified
8.0
484
|
Verified
8.2
510
7.9
413
8.2
516
|
Verified
8.0
449
|
Verified
8.5
520
|
Verified
8.2
461
|
Verified
8.4
534
|
Verified
8.0
445
|
Verified
8.4
525
|
Verified
8.0
444
|
Verified
Agentic AI - Contact Center
7.9
144
7.0
5
8.3
144
8.3
5
8.2
143
7.0
5
8.1
142
7.3
5
Administrative
8.5
582
|
Verified
8.3
481
|
Verified
8.8
588
|
Verified
8.4
483
|
Verified
8.7
617
|
Verified
8.4
517
|
Verified
8.8
573
|
Verified
8.7
456
|
Verified
8.3
515
|
Verified
7.9
462
Responses
Not enough data
7.9
33
Not enough data
8.0
32
Not enough data
8.4
33
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
7.3
30
Not enough data
Feature Not Available
Not enough data
7.7
31
Platform
Not enough data
8.1
32
Not enough data
8.3
33
Not enough data
8.1
33
Autonomy - AI Agents
Not enough data
7.6
30
Not enough data
Feature Not Available
Not enough data
7.7
32
Not enough data
7.7
31
Generative AI
Not enough data
7.6
31
Not enough data
7.4
32
Workforce Management
8.7
110
|
Verified
8.4
86
8.7
105
|
Verified
8.0
83
8.6
95
|
Verified
7.8
87
8.7
101
|
Verified
7.6
82
8.8
106
8.3
89
Administration
8.8
115
|
Verified
7.9
83
8.9
113
|
Verified
8.1
85
8.8
118
|
Verified
8.4
87
8.5
107
|
Verified
7.6
77
8.7
100
|
Verified
7.9
88
Platform
7.8
211
7.4
282
8.3
227
8.2
287
8.1
225
7.9
291
8.5
234
8.3
294
8.2
236
8.1
288
8.1
221
7.8
282
8.2
225
8.1
283
Generative AI
7.4
106
6.9
99
Workforce Management
8.8
230
8.5
284
8.7
230
8.4
285
Call Center Infrastructure (CCI)
8.7
21
8.1
8
8.9
21
8.5
8
9.1
20
8.3
8
8.7
20
7.9
8
Administrative
9.0
237
8.8
291
8.7
239
8.4
290
Generative AI
Not enough data
7.6
33
Not enough data
7.7
34
Not enough data
7.7
33
Communication
Not enough data
8.0
194
Not enough data
8.2
196
Not enough data
7.7
186
Not enough data
8.1
188
Not enough data
7.5
189
Internal Use
Not enough data
7.8
288
Not enough data
8.0
192
Not enough data
7.9
190
Not enough data
7.9
187
Not enough data
8.1
190
Not enough data
8.2
193
Generative AI
Not enough data
7.1
34
Self-Service Experience
Not enough data
8.2
163
Not enough data
7.9
166
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
162
Self-Service Platform
Not enough data
7.9
164
Not enough data
8.1
162
Not enough data
7.4
161
Not enough data
8.5
164
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
37
8.2
55
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
125
Not enough data
7.4
124
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
134
Not enough data
8.0
133
Not enough data
Feature Not Available
Not enough data
7.6
127
Not enough data
7.3
125
Logging
Not enough data
8.8
141
Not enough data
7.5
125
Not enough data
6.7
128
Not enough data
7.3
130
Feedback
Not enough data
8.3
134
Not enough data
8.0
129
Productivity - Employee Monitoring
Not enough data
8.1
57
Not enough data
8.4
57
Not enough data
8.0
56
Not enough data
7.6
56
Basic Communication - Cloud PBX
9.4
26
8.5
41
9.6
26
8.6
41
9.7
26
8.6
38
9.3
25
8.6
38
9.2
26
8.6
41
9.6
24
8.7
38
Advanced Features - Cloud PBX
9.5
25
8.6
37
9.4
26
8.5
39
9.4
26
Feature Not Available
8.5
25
Feature Not Available
Platform Basics - VoIP Providers
8.3
23
7.7
8
8.7
23
7.7
8
8.3
23
7.7
8
8.4
24
7.9
8
7.7
22
6.4
6
7.4
22
6.1
6
Basic Communication
8.9
227
|
Verified
9.0
308
|
Verified
6.5
136
5.8
259
7.1
156
|
Verified
7.7
275
6.3
129
Feature Not Available
7.3
146
|
Verified
7.0
268
|
Verified
8.0
160
|
Verified
7.6
266
|
Verified
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
7.8
268
|
Verified
8.0
169
|
Verified
8.2
292
8.3
178
|
Verified
8.1
285
Advanced Features
7.6
160
|
Verified
7.1
265
7.6
151
|
Verified
7.0
254
|
Verified
8.9
207
|
Verified
8.8
300
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
7.9
21
7.4
90
7.5
21
Calling
9.0
467
9.0
647
8.1
399
8.1
586
8.5
426
8.6
618
8.8
442
8.7
620
8.3
102
7.3
20
Contacts
8.1
418
8.2
603
8.0
392
8.0
589
8.2
403
7.9
585
Insights
8.4
417
8.4
613
8.4
407
8.2
608
8.3
384
8.0
584
7.2
346
7.1
545
7.5
351
7.3
539
8.0
95
7.4
20
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
16
Not enough data
8.0
16
Not enough data
7.9
16
Not enough data
7.5
17
Not enough data
7.5
17
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
17
Not enough data
7.7
17
Not enough data
8.1
17
Not enough data
7.9
17
Automation
Not enough data
8.9
16
Not enough data
8.2
16
Not enough data
8.3
17
Autonomy
Not enough data
8.0
17
Not enough data
8.4
16
Not enough data
8.2
17
Not enough data
8.2
17
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and JustCall are categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Unique Categories
CloudTalk has no unique categories
JustCall is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Customer Communications Management, SMS Marketing, Conversation Intelligence, AI Sales Assistant, Audio Conferencing, Live Chat, Employee Monitoring, Help Desk, Customer Self-Service, and AI Voice Assistants
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Computer Software
10.5%
Financial Services
6.5%
Real Estate
6.1%
Information Technology and Services
5.8%
Marketing and Advertising
5.1%
Other
66.0%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
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