# JustCall vs Kixie PowerCall & SMS Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kixie PowerCall & SMS excels in **quality of support** , with users highlighting the prompt assistance they receive when encountering issues, such as microphone problems. This level of support can be crucial for teams that rely heavily on communication tools.
- **Users say** that JustCall shines in its **user-friendly interface** , making it easy for new users to navigate without extensive training. One reviewer noted that they could understand how to use the platform at a glance, which can significantly reduce onboarding time for teams.
- **According to verified reviews** , Kixie PowerCall & SMS offers a unique **local dialer feature** that helps users connect with prospects more effectively by changing the number they dial from each time. This feature is particularly appreciated by users looking to enhance their outreach efforts.
- **Reviewers mention** that JustCall effectively **streamlines communication** by integrating calls and messages in one platform, which saves time and helps users stay organized. This integration is a significant advantage for teams managing high volumes of customer interactions.
- **Users report** that Kixie PowerCall & SMS has a **quick implementation process** , with many praising its intuitive setup. This ease of setup allows teams to start using the software with minimal downtime, which is essential for maintaining productivity.
- **G2 reviewers highlight** that while JustCall has a solid overall performance, it faces challenges in **lead follow-up capabilities** , scoring lower in this area compared to Kixie. This could be a consideration for teams focused on maximizing their sales processes and ensuring timely follow-ups.



| | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 2,385 | 865 | 
| **Largest Market Segment** | Small-Business (61.1% of reviews) | Small-Business (83.4% of reviews) | 
| **Entry Level Price** | $29.00 2 - User/Month (Billed Annually) | Free Trial | 

---
## Top Pros & Cons

### JustCall

Pros:
- Ease of Use (286 reviews)
- Features (207 reviews)

Cons:
- Call Issues (154 reviews)
- Call Functionality (99 reviews)

### Kixie PowerCall & SMS

Pros:
- Ease of Use (56 reviews)
- Helpful (55 reviews)

Cons:
- Call Issues (21 reviews)
- Number Issues (11 reviews)

---
## Ratings Comparison
| Rating | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
  | **Meets Requirements** | 8.6 (2155 reviews) | 9.3 (745 reviews) | 
  | **Ease of Use** | 8.8 (2203 reviews) | 9.3 (761 reviews) | 
  | **Ease of Setup** | 8.7 (1929 reviews) | 9.2 (456 reviews) | 
  | **Ease of Admin** | 8.6 (732 reviews) | 9.1 (301 reviews) | 
  | **Quality of Support** | 8.3 (1997 reviews) | 9.6 (739 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (731 reviews) | 9.2 (300 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2144 reviews) | 9.4 (752 reviews) | 

---
## Pricing

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

### Kixie PowerCall & SMS

#### Entry-Level Pricing

Plan: Integrated

Price: Free Trial

Key Features:
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)

[Browse all 4 editions](https://www.g2.com/products/kixie-powercall-sms/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 320 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Ticket and Case Management

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Ticket creation user experience** | 8.1 (150 reviews) | Not enough data | 
| **Ticket response user experience** | 8.0 (150 reviews) | Not enough data | 
| **Workflow** | 7.9 (145 reviews) | Not enough data | 
| **Response Automation** | 7.6 (146 reviews) | Not enough data | 
| **SLA Management** | 7.5 (135 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.0 (140 reviews) | Not enough data | 
| **Ticket Collaboration** | 7.6 (133 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.0 (143 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | 7.5 (105 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (36 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.2 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (10 reviews) | Not enough data | 

#### Communication Channels

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Customer Portal** | 7.7 (135 reviews) | Not enough data | 
| **Email to Case** | 7.7 (132 reviews) | Not enough data | 
| **Chat/Live Support** | 7.9 (142 reviews) | Not enough data | 
| **Social Integration** | 7.2 (129 reviews) | Not enough data | 
| **Voice** | 8.5 (141 reviews) | Not enough data | 

#### Platform

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Mobile User Support** | 7.9 (145 reviews) | Not enough data | 
| **Customization ** | 7.8 (286 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (149 reviews) | Not enough data | 
| **Integration** | 8.3 (150 reviews) | Not enough data | 
| **Reporting** | 8.1 (148 reviews) | Not enough data | 
| **Dashboards** | 8.4 (148 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 61 |
| **Kixie PowerCall & SMS** | 9.2/10 | 95 |

#### Lead Facilitation

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Lead Qualification** | Feature Not Available | 8.8 (71 reviews) | 
| **Lead Follow-up** | 7.5 (54 reviews) | 9.1 (77 reviews) | 
| **Meeting Scheduling ** | 7.9 (56 reviews) | 8.9 (72 reviews) | 

#### Organization

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Feature Not Available | 9.0 (49 reviews) | 
| **Data Entry** | Feature Not Available | 9.0 (73 reviews) | 
| **Integrations / APIs** | Feature Not Available | 9.3 (81 reviews) | 

#### Performance Analysis

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Coaching ** | 7.8 (55 reviews) | 9.5 (76 reviews) | 
| **Peformance Tracking** | 8.0 (56 reviews) | 9.5 (82 reviews) | 

#### Sales Analysis

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **ROI Forecasting ** | Feature Not Available | 9.4 (68 reviews) | 
| **Sales Forecasting ** | Feature Not Available | 9.2 (71 reviews) | 

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | 7.3 (56 reviews) | 9.2 (36 reviews) | 
| **AI Text Summarization** | Feature Not Available | 9.5 (35 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (13 reviews) | Not enough data | 
| **Decision Making** | 8.2 (11 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 206 |

#### Integrated Workflows

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Task Management** | Not enough data | 9.1 (161 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.9 (155 reviews) | 
| **Calls and Voice** | Not enough data | 9.5 (194 reviews) | 
| **Other Outreach Options ** | Not enough data | 9.0 (156 reviews) | 
| **CRM Integration** | Not enough data | 9.5 (189 reviews) | 
| **Calendar** | Not enough data | 8.8 (146 reviews) | 
| **Shared Records** | Not enough data | 9.0 (158 reviews) | 

#### Repeatability and Reportability

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Content Management** | Not enough data | 9.0 (156 reviews) | 
| **Workflow Management** | Not enough data | 9.2 (158 reviews) | 
| **Workflow Performance** | Not enough data | 9.2 (163 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 9.1 (156 reviews) | 
| **Gamification** | Not enough data | 8.6 (136 reviews) | 

#### AI and Automation

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 9.0 (144 reviews) | 
| **Lead Scoring** | Not enough data | 8.8 (139 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.8 (136 reviews) | 
| **Buyer Intelligence** | Not enough data | 8.8 (130 reviews) | 
| **Machine Learning** | Not enough data | 8.6 (130 reviews) | 

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - Sales Engagement

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (18 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (17 reviews) | 
| **Decision Making** | Not enough data | 8.0 (17 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.5/10 | 628 |
| **Kixie PowerCall & SMS** | 8.8/10 | 340 |

#### Dialing Options

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Preview Dialing** | 8.4 (576 reviews) | 9.2 (297 reviews) ✓ Verified | 
| **Progressive Dialing** | 8.5 (572 reviews) ✓ Verified | 9.3 (284 reviews) ✓ Verified | 
| **Predictive Dialing** | 8.5 (9 reviews) | 8.9 (11 reviews) | 

#### Agent Tools

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Whisper Coaching ** | 7.9 (540 reviews) ✓ Verified | 8.7 (256 reviews) ✓ Verified | 
| **Callback Scheduling ** | 8.1 (561 reviews) ✓ Verified | 8.8 (269 reviews) ✓ Verified | 
| **Call Recording ** | 9.0 (583 reviews) ✓ Verified | 9.6 (318 reviews) ✓ Verified | 

#### Automation

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Voice Activity Detection** | 8.1 (545 reviews) ✓ Verified | 9.0 (259 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 8.1 (543 reviews) ✓ Verified | 9.0 (254 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.0 (544 reviews) ✓ Verified | 9.0 (251 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (11 reviews) | 8.5 (9 reviews) | 
| **Cross-system Integration** | 8.8 (14 reviews) | 8.7 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.1 (9 reviews) | 8.5 (8 reviews) | 
| **Compliance Monitoring** | 9.4 (8 reviews) | 8.1 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | 9.4 (8 reviews) | 8.5 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.9/10 | 58 |
| **Kixie PowerCall & SMS** | 8.7/10 | 22 |

#### Call Analytics

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Recording** | 8.7 (54 reviews) | 9.7 (22 reviews) | 
| **Machine Learning** | 7.9 (53 reviews) | 9.3 (21 reviews) | 
| **Call Analysis** | 8.0 (52 reviews) | 9.5 (21 reviews) | 
| **Lead Qualification** | 8.1 (53 reviews) | 9.3 (22 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Customer Scoring** | 8.1 (53 reviews) | 8.7 (20 reviews) | 
| **Speech-to-Text** | 8.2 (53 reviews) | 7.6 (21 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | 8.4 (22 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (5 reviews) | 8.0 (5 reviews) | 
| **Multi-step Planning** | 7.7 (5 reviews) | 8.3 (5 reviews) | 
| **Cross-system Integration** | 7.8 (6 reviews) | 8.7 (5 reviews) | 
| **Adaptive Learning** | 8.0 (5 reviews) | 8.7 (5 reviews) | 
| **Natural Language Interaction** | 7.0 (5 reviews) | 7.7 (5 reviews) | 
| **Proactive Assistance** | 7.3 (5 reviews) | 8.7 (5 reviews) | 
| **Decision Making** | 8.1 (6 reviews) | 8.7 (5 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 365 |
| **Kixie PowerCall & SMS** | 8.8/10 | 102 |

#### Text Messaging

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Bulk SMS** | 8.4 (321 reviews) | 8.8 (85 reviews) | 
| **Two-Way Text Messaging** | 8.7 (335 reviews) | 9.4 (96 reviews) | 
| **Text Scheduler** | 8.4 (327 reviews) | 8.8 (81 reviews) | 
| **Automatic Replies** | 8.0 (311 reviews) | 9.1 (86 reviews) | 
| **Automatic URL Shortening** | 7.2 (302 reviews) | 8.8 (71 reviews) | 
| **MMS Marketing** | 8.0 (319 reviews) | 8.6 (78 reviews) | 
| **Personalization** | 8.1 (314 reviews) | 9.3 (95 reviews) | 
| **Transactional SMS** | 8.3 (320 reviews) | 9.1 (86 reviews) | 

#### SMS Platform

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Reporting** | 8.0 (312 reviews) | 9.3 (90 reviews) | 
| **Automation** | 8.2 (318 reviews) | 9.2 (88 reviews) | 
| **White Label** | 7.2 (309 reviews) | 8.7 (74 reviews) | 
| **Text-to-Landline** | 7.1 (307 reviews) | Feature Not Available | 
| **Short Codes** | 7.2 (295 reviews) | Feature Not Available | 
| **API Integration** | 8.1 (306 reviews) | 9.1 (81 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | 8.6 (6 reviews) | 
| **Multi-step Planning** | 8.5 (12 reviews) | 8.6 (6 reviews) | 
| **Cross-system Integration** | 7.9 (12 reviews) | 8.3 (6 reviews) | 
| **Natural Language Interaction** | 7.8 (12 reviews) | 8.1 (6 reviews) | 
| **Proactive Assistance** | 8.1 (12 reviews) | 7.8 (6 reviews) | 
| **Decision Making** | 7.6 (12 reviews) | 8.3 (6 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 383 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Channels

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Multi-Channel Coverage** | 8.0 (351 reviews) | Not enough data | 
| **Open Listening** | 7.8 (351 reviews) | Not enough data | 
| **Physical Media** | 6.9 (352 reviews) | Not enough data | 

#### Design

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Communications Strategy Development** | 7.8 (352 reviews) | Not enough data | 
| **Create Content** | 7.3 (358 reviews) | Not enough data | 
| **Personalization** | 8.1 (365 reviews) | Not enough data | 
| **Inbound Identification** | 8.1 (358 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.3 (352 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | 7.4 (139 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 71 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Quality Assurance

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Evaluation** | 8.0 (67 reviews) | Not enough data | 
| **Calibration** | 7.9 (62 reviews) | Not enough data | 
| **Reports** | 8.0 (60 reviews) | Not enough data | 

#### Engagement

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Feedback** | 8.0 (65 reviews) | Not enough data | 
| **Dashboards** | 8.1 (68 reviews) | Not enough data | 
| **Training** | 7.5 (63 reviews) | Not enough data | 

#### Performance

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Integrations** | 8.7 (66 reviews) | Not enough data | 
| **Compliance** | 8.6 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | 7.5 (63 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (60 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 586 |
| **Kixie PowerCall & SMS** | 9.0/10 | 111 |

#### Channels

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Voice** | 8.7 (504 reviews) ✓ Verified | 9.5 (104 reviews) | 
| **Social** | 7.4 (454 reviews) | 8.6 (71 reviews) | 
| **Web Chat** | 7.6 (436 reviews) | 8.6 (71 reviews) | 
| **Mobile SMS** | 8.4 (495 reviews) ✓ Verified | 9.1 (103 reviews) | 
| **Email** | Feature Not Available | 8.8 (92 reviews) | 

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | 8.6 (65 reviews) | 

#### Functions

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Session Routing** | 8.1 (493 reviews) ✓ Verified | 9.3 (89 reviews) | 
| **Session Queuing** | 8.1 (478 reviews) ✓ Verified | 9.0 (87 reviews) | 
| **Concurrent Calling** | 8.0 (486 reviews) ✓ Verified | 9.3 (86 reviews) | 
| **Speech Analytics** | 7.9 (415 reviews) | 8.9 (82 reviews) | 
| **Auto Dialer** | 8.0 (450 reviews) ✓ Verified | 9.3 (87 reviews) | 
| **IVR** | 8.2 (464 reviews) ✓ Verified | 9.0 (89 reviews) | 
| **Inbound Screen Pop** | 8.0 (446 reviews) ✓ Verified | 9.1 (91 reviews) | 
| **Persistent Data** | 8.0 (445 reviews) ✓ Verified | 9.1 (88 reviews) | 

#### Agentic AI - Contact Center

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (6 reviews) | Not enough data | 

#### Administrative

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Session Summary Notes** | 8.3 (483 reviews) ✓ Verified | 9.2 (92 reviews) | 
| **Administrator Access** | 8.4 (484 reviews) ✓ Verified | 9.4 (92 reviews) | 
| **Reporting & Dashboards** | 8.4 (520 reviews) ✓ Verified | 9.2 (95 reviews) | 
| **Session Recording** | 8.7 (459 reviews) ✓ Verified | 9.4 (93 reviews) | 
| **Agent Scheduling and Assignment** | 7.9 (463 reviews) | 8.9 (75 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Responses

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Personalization** | 7.8 (33 reviews) | Not enough data | 
| **Route To Human** | 8.0 (32 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.4 (32 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | 7.5 (31 reviews) | Not enough data | 
| **Lead Generation** | 7.2 (30 reviews) | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | 7.6 (31 reviews) | Not enough data | 

#### Platform

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Conversation Editor** | 7.9 (32 reviews) | Not enough data | 
| **Integration** | 8.3 (33 reviews) | Not enough data | 
| **Human-In-The-Loop** | 7.9 (33 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Independent Decision Making** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Responses** | Feature Not Available | Not enough data | 
| **Task Execution** | 7.5 (32 reviews) | Not enough data | 
| **Problem Solving** | 7.7 (31 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | 7.6 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (32 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 106 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Workforce Management

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Agent Availability** | 8.4 (87 reviews) | Not enough data | 
| **Skills Management** | 8.0 (84 reviews) | Not enough data | 
| **Shift Scheduling** | 7.8 (88 reviews) | Not enough data | 
| **Agent Self-Service** | 7.6 (83 reviews) | Not enough data | 
| **Mobile Access** | 8.3 (91 reviews) | Not enough data | 

#### Administration

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Automation** | 7.9 (84 reviews) | Not enough data | 
| **Performance Analysis** | 8.1 (86 reviews) | Not enough data | 
| **Dashboards** | 8.4 (88 reviews) | Not enough data | 
| **Forecasting** | 7.6 (78 reviews) | Not enough data | 
| **Intraday Management** | 7.9 (89 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.1/10 | 306 |
| **Kixie PowerCall & SMS** | 8.7/10 | 117 |

#### Platform

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Omnichannel** | 7.4 (282 reviews) | 8.9 (87 reviews) | 
| **Mobile Access** | 8.2 (287 reviews) | 8.6 (97 reviews) | 
| **Queue Management** | 7.9 (291 reviews) | 9.1 (96 reviews) | 
| **Call Routing** | 8.3 (295 reviews) | 9.2 (104 reviews) | 
| **Call Back** | 8.1 (289 reviews) | 9.1 (100 reviews) | 
| **IVR** | 7.8 (282 reviews) | 9.0 (89 reviews) | 
| **Automatic Call Distribution** | 8.1 (284 reviews) | 9.1 (93 reviews) | 

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (99 reviews) | 8.0 (76 reviews) | 

#### Workforce Management

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Monitoring** | 8.5 (284 reviews) | 9.3 (106 reviews) | 
| **Performance Evaluation** | 8.4 (285 reviews) | 9.2 (98 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (8 reviews) | 7.6 (23 reviews) | 
| **Cross-system Integration** | 8.5 (8 reviews) | 8.4 (23 reviews) | 
| **Natural Language Interaction** | 8.3 (8 reviews) | 7.8 (22 reviews) | 
| **Proactive Assistance** | 7.9 (8 reviews) | 7.4 (22 reviews) | 

#### Administrative

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Recording** | 8.8 (292 reviews) | 9.4 (109 reviews) | 
| **Reporting & Dashboards** | 8.4 (290 reviews) | 9.2 (108 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.9/10 | 321 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | 7.5 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (36 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (35 reviews) | Not enough data | 

#### Communication

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Pop-up Chat** | 8.0 (201 reviews) | Not enough data | 
| **Notifications** | 8.2 (203 reviews) | Not enough data | 
| **Targeted Emails** | 7.7 (191 reviews) | Not enough data | 
| **In-App Messaging** | 8.1 (191 reviews) | Not enough data | 
| **Co-Browsing** | 7.5 (193 reviews) | Not enough data | 

####  Internal Use

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Customization ** | 7.8 (286 reviews) | Not enough data | 
| **Conversation Archiving** | 8.0 (198 reviews) | Not enough data | 
| **Lead Development** | 7.9 (194 reviews) | Not enough data | 
| **Knowledge Base** | 7.9 (190 reviews) | Not enough data | 
| **Team Inbox ** | 8.2 (195 reviews) | Not enough data | 
| **Customer Profiles** | 8.2 (196 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 180 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Summarization** | 7.2 (36 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Knowledge Base** | 8.2 (165 reviews) | Not enough data | 
| **Searchable Articles** | 7.9 (170 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | Feature Not Available | Not enough data | 
| **Personalization** | 8.3 (165 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Branding** | 7.9 (167 reviews) | Not enough data | 
| **Automation** | 8.1 (166 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.4 (165 reviews) | Not enough data | 
| **Integrations** | 8.5 (166 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.2/10 | 56 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Summarization** | 8.2 (55 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.4/10 | 76 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | 7.2 (72 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.8/10 | 151 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | 7.3 (127 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (126 reviews) | Not enough data | 
| **AI Image-to-Text** | Feature Not Available | Not enough data | 

#### Monitoring

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Interactions** | 8.4 (136 reviews) | Not enough data | 
| **Web & Application Usage** | 8.0 (135 reviews) | Not enough data | 
| **Mobile App Usage** | Feature Not Available | Not enough data | 
| **Screenshots** | 7.6 (129 reviews) | Not enough data | 
| **Web Blocking** | 7.3 (127 reviews) | Not enough data | 

#### Activity Monitoring - Employee Monitoring

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Calls** | 8.8 (144 reviews) | Not enough data | 
| **Email Activity Tracking** | 7.5 (127 reviews) | Not enough data | 
| **Social Media Activity Tracking** | 6.7 (130 reviews) | Not enough data | 
| **Live Chat** | 7.3 (132 reviews) | Not enough data | 

#### Feedback

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Archives** | 8.0 (131 reviews) | Not enough data | 

#### Productivity Analytics - Employee Monitoring

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Project** | 8.1 (59 reviews) | Not enough data | 
| **Hours** | 8.4 (59 reviews) | Not enough data | 
| **Intelligence** | 7.9 (58 reviews) | Not enough data | 
| **Burnout Indicators** | 7.6 (58 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.7/10 | 43 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Management** | 8.5 (42 reviews) | Not enough data | 
| **Communication Management** | 8.6 (43 reviews) | Not enough data | 
| **Scalability** | 8.6 (39 reviews) | Not enough data | 
| **Integrations** | 8.5 (39 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.6 (42 reviews) | Not enough data | 
| **Accessibility** | 8.7 (39 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Security and Compliance** | 8.5 (38 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (40 reviews) | Not enough data | 
| **Support and Reliability** | Feature Not Available | Not enough data | 
| **Automated attendant** | Feature Not Available | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.4/10 | 341 |
| **Kixie PowerCall & SMS** | 9.6/10 | 91 |

#### Platform Basics - VoIP Providers

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.8 (9 reviews) | Not enough data | 
| **Call Management** | 7.8 (10 reviews) | Not enough data | 
| **Network monitoring** | 7.8 (9 reviews) | Not enough data | 
| **Integrations** | 7.7 (10 reviews) | Not enough data | 
| **Virtual PBX** | 6.7 (7 reviews) | Not enough data | 
| **SIP trunking services** | 6.4 (7 reviews) | Not enough data | 

#### Basic Communication

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Phone Calls** | 9.0 (321 reviews) ✓ Verified | 9.8 (84 reviews) ✓ Verified | 
| **Video Calls** | 5.9 (262 reviews) | Feature Not Available | 
| **Instant Messaging** | 7.7 (280 reviews) | Feature Not Available | 
| **Conference Calls** | 7.0 (271 reviews) ✓ Verified | 9.4 (68 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 7.6 (269 reviews) ✓ Verified | 9.6 (71 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 

#### Access

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Software Pairing** | 7.8 (271 reviews) ✓ Verified | 9.6 (70 reviews) | 
| **Browser Extension** | 8.2 (295 reviews) | 9.8 (82 reviews) | 
| **Individual Download** | 8.1 (287 reviews) | 9.8 (60 reviews) | 

#### Advanced Features

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Hold Music** | 7.1 (267 reviews) | 9.5 (66 reviews) | 
| **Automated Attendants** | 7.0 (255 reviews) ✓ Verified | 9.6 (62 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (307 reviews) ✓ Verified | 9.8 (81 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 101 |

#### Agentic AI - Sales Performance Management

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (10 reviews) | 

#### Incentives

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Badges** | Not enough data | 8.5 (73 reviews) | 
| **Triggers** | Not enough data | 8.7 (78 reviews) | 
| **Commission Calculator** | Not enough data | Feature Not Available | 
| **Leaderboards** | Not enough data | 8.8 (82 reviews) | 

#### Personalization

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Profiles** | Not enough data | 9.0 (81 reviews) | 
| **Custom Reports** | Not enough data | 9.0 (82 reviews) | 
| **Dashboards** | Not enough data | 9.3 (91 reviews) | 
| **Goal Setting** | Not enough data | 9.1 (77 reviews) | 

#### Administrative

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Integration** | Not enough data | 9.4 (90 reviews) | 
| **Employee Structure** | Not enough data | 9.1 (73 reviews) | 
| **Behavior Monitoring** | Not enough data | 9.0 (72 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 700 |
| **Kixie PowerCall & SMS** | 9.1/10 | 343 |

#### Agentic AI - Outbound Call Tracking

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (24 reviews) | 8.1 (9 reviews) | 
| **Natural Language Interaction** | 7.5 (23 reviews) | 8.1 (9 reviews) | 

#### Calling

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Record Calls** | 9.0 (659 reviews) | 9.7 (331 reviews) | 
| **Generate Location** | 8.1 (590 reviews) | 9.3 (267 reviews) | 
| **Call Types** | 8.6 (626 reviews) | 9.5 (300 reviews) | 
| **Click-to-Call** | 8.7 (626 reviews) | 9.6 (326 reviews) | 
| **Auto Dialer** | 7.8 (27 reviews) | 9.4 (11 reviews) | 

#### Contacts

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Personalization** | 8.2 (607 reviews) | 9.1 (296 reviews) | 
| **Information Locater** | 8.0 (591 reviews) | 9.1 (278 reviews) | 
| **Record Prospect Data** | 7.9 (587 reviews) | 9.3 (283 reviews) | 

#### Insights

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Notes** | 8.4 (621 reviews) | 9.3 (288 reviews) | 
| **Daily Summary** | 8.2 (614 reviews) | 9.4 (294 reviews) | 
| **Automated Voicemails** | 8.0 (588 reviews) | 9.5 (291 reviews) | 
| **Automated Emails** | 7.1 (547 reviews) | 8.8 (236 reviews) | 
| **Sorts Prospects** | 7.3 (540 reviews) | 9.0 (231 reviews) | 
| **Automated Note Taking** | 7.8 (25 reviews) | 8.8 (11 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.3/10 | 88 |

#### Agentic AI - Sales Coaching

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.6 (73 reviews) | 
| **Coaching Materials** | Not enough data | 9.3 (70 reviews) | 
| **Playbook Creation** | Not enough data | 9.2 (40 reviews) | 
| **Video Record** | Not enough data | Feature Not Available | 

#### Feedback

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Review** | Not enough data | 9.6 (66 reviews) | 
| **Scorecard** | Not enough data | 9.7 (64 reviews) | 
| **Coaching Card** | Not enough data | 9.6 (61 reviews) | 
| **Leaderboard** | Not enough data | 9.4 (68 reviews) | 
| **Real-Time Updates** | Not enough data | 9.5 (70 reviews) | 
| **Notifications** | Not enough data | 9.2 (70 reviews) | 
| **Competition** | Not enough data | 9.3 (63 reviews) | 

#### Generative AI

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (32 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 6 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 7.8 (6 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 53 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (22 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.8 (24 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (21 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 7.5 (23 reviews) | Not enough data | 
| **Multilingual Support** | 7.7 (26 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Proactive Customer Outreach** | 7.9 (23 reviews) | Not enough data | 
| **Feedback Collection** | 7.8 (23 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (24 reviews) | Not enough data | 
| **Workflow Optimization** | 8.4 (32 reviews) | Not enough data | 

#### Automation

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Customer Interaction Automation** | 8.6 (33 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (23 reviews) | Not enough data | 
| **Document Processing** | 8.7 (24 reviews) | Not enough data | 

#### Autonomy

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Independent Decision Making** | 7.9 (21 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (23 reviews) | Not enough data | 
| **Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Problem Solving** | 8.2 (23 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to JustCall (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Live Chat Software](https://www.g2.com/categories/live-chat), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Kixie PowerCall & SMS (3):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | JustCall | Kixie PowerCall & SMS | 
|---|---|---|
| **Small-Business** | 61.1% | 83.4% | 
| **Mid-Market** | 31.8% | 15.6% | 
| **Enterprise** | 7.1% | 0.9% | 

### By Industry

#### JustCall

- **Computer Software:** 10.4%
- **Financial Services:** 6.4%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.7%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

#### Kixie PowerCall & SMS

- **Financial Services:** 11.4%
- **Marketing and Advertising:** 10.7%
- **Real Estate:** 9.2%
- **Insurance:** 9.1%
- **Computer Software:** 5.8%
- **Construction:** 2.9%
- **Information Technology and Services:** 2.9%
- **Consumer Services:** 2.8%
- **Accounting:** 2.0%
- **Staffing and Recruiting:** 1.9%
- **Other:** 41.2%

---
## Alternatives

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1591 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (201 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

### Alternatives to Kixie PowerCall & SMS

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1591 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [Nooks](https://www.g2.com/products/nooks/reviews) — 4.8/5 stars (1542 reviews)
- [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (800 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) — 4.7/5 stars (285 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)

---
## Top Discussions

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

### Kixie PowerCall & SMS

- Title: [Would it be possible to add a feature which makes the user able to embed links to words in text messages?](https://www.g2.com/discussions/would-it-be-possible-to-add-a-feature-which-makes-the-user-able-to-embed-links-to-words-in-text-messages) — 1 comment, 1 upvote
  > **Top comment:** "Hypertext (clickable links embedded in words) aren't compatible with any form of SMS/MMS text messaging, so there wouldn't be any way Kixie (or any other..."
- Title: [What would be the best way to import leads to hubspot to be used on kixie](https://www.g2.com/discussions/28132-what-would-be-the-best-way-to-import-leads-to-hubspot-to-be-used-on-kixie) — 1 comment *(includes official response)*
  > **Top comment:** "The main thing to do is ensure you

1) upload the contacts with a  phone number
2) make sure the phone number is a standard phone number field - not a..."
- Title: [How come we cannot add a phone number to our Hubspot integration after getting off the call?](https://www.g2.com/discussions/24059-how-come-we-cannot-add-a-phone-number-to-our-hubspot-integration-after-getting-off-the-call) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kixie will automatically create a new contact and after the call you can merge the contacts. "
- Title: [Do you offer a longer cord on the headset?](https://www.g2.com/discussions/do-you-offer-a-longer-cord-on-the-headset) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can utilize wireless headsets with Kixie!"
- Title: [What is the best way to avoid being confused with Spam with using the local presence feature?](https://www.g2.com/discussions/14652-what-is-the-best-way-to-avoid-being-confused-with-spam-with-using-the-local-presence-feature) — 1 comment, 1 upvote
  > **Top comment:** "Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbers"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/saas-labs-justcall-vs-kixie-powercall-sms)