# Best Call Center Infrastructure (CCI) Software

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity.

While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm).

To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must:

- Distribute incoming calls or manage phone number assignment for outbound centers
- Manage and store data related to calls, customers, and agents
- Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics
- Enable managers to track and monitor calls
- Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI)




  
## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?
**Total Products under this Category:** 362

### Category Stats (Jun 2026)
- **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings
- **New Reviews This Quarter**: 245
- **Buyer Segments**: Small-Business 51% │ Mid-Market 42% │ Enterprise 7% Represents the distribution of reviewers across all products in this category.
- **Top Trending Product**: Zingtree (+0.069) - Among all products in this category, Zingtree recorded the largest rating increase compared to last month
*Last updated: June 01, 2026*

  
## How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 39,500+ Authentic Reviews
- 362+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
## Which Call Center Infrastructure (CCI) Software Is Best for Your Use Case?

- **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews)
- **Highest Performer:** [Voiso](https://www.g2.com/products/voiso/reviews)
- **Easiest to Use:** [DialedIn](https://www.g2.com/products/dialedin/reviews)
- **Top Trending:** [Maqsam](https://www.g2.com/products/maqsam/reviews)
- **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews)

  
---

**Sponsored**

### 8x8 Contact Center

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=35&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci&secure%5Btoken%5D=33d601b1cbb79df9e848c822abf17263f756728e2390b02b707a1198d1107497&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos)

---

  ## What Are the Top-Rated Call Center Infrastructure (CCI) Software Products in 2026?
### 1. [RingEX](https://www.g2.com/products/ringex/reviews)
  WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 1,341
**How Do G2 Users Rate RingEX?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Call Routing:** 9.1/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.6/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind RingEX?**

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** https://www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral (62,025 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, Office Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 57% Small-Business, 34% Mid-Market


#### What Are RingEX's Pros and Cons?

**Pros:**

- Ease of Use (195 reviews)
- Customer Support (124 reviews)
- Features (100 reviews)
- Helpful (100 reviews)
- Reliability (96 reviews)

**Cons:**

- Customer Service (49 reviews)
- Complex Processes (44 reviews)
- Call Issues (42 reviews)
- Poor Customer Support (41 reviews)
- Limitations (35 reviews)

### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews)
  Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,531
**How Do G2 Users Rate Nextiva?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.9/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind Nextiva?**

- **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva)
- **Year Founded:** 2008
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @Nextiva (21,310 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/459293/ (1,564 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, Office Manager
  - **Top Industries:** Hospital & Health Care, Insurance
  - **Company Size:** 77% Small-Business, 22% Mid-Market


#### What Are Nextiva's Pros and Cons?

**Pros:**

- Customer Support (127 reviews)
- Ease of Use (117 reviews)
- Helpful (104 reviews)
- Easy Setup (86 reviews)
- Reliability (85 reviews)

**Cons:**

- Complexity (25 reviews)
- Difficult Configuration (25 reviews)
- Number Issues (21 reviews)
- Complex Processes (20 reviews)
- Difficult Setup (17 reviews)

### 3. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 592
**How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Call Routing:** 8.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.9/10 (Category avg: 8.8/10)

**Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?**

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** https://www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9 (14,856 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Customer Service Representative
  - **Top Industries:** Consumer Services, Financial Services
  - **Company Size:** 55% Mid-Market, 23% Small-Business


#### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons?

**Pros:**

- Ease of Use (118 reviews)
- Customer Support (85 reviews)
- Helpful (85 reviews)
- Features (76 reviews)
- Efficiency (62 reviews)

**Cons:**

- Call Issues (43 reviews)
- Complexity (35 reviews)
- Missing Features (35 reviews)
- Technical Issues (30 reviews)
- Poor Customer Support (29 reviews)

### 4. [Aircall](https://www.g2.com/products/aircall/reviews)
  Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,556
**How Do G2 Users Rate Aircall?**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Aircall?**

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** https://www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall (4,964 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5013970/ (809 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Sales Development Representative, CEO
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 53% Small-Business, 40% Mid-Market


#### What Are Aircall's Pros and Cons?

**Pros:**

- Ease of Use (228 reviews)
- Easy Integration (91 reviews)
- Reliability (90 reviews)
- Intuitive (89 reviews)
- Call Recording (88 reviews)

**Cons:**

- Connection Issues (62 reviews)
- Call Issues (49 reviews)
- Dialer Issues (44 reviews)
- Missing Features (37 reviews)
- Slow Loading (37 reviews)

### 5. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,797
**How Do G2 Users Rate CloudTalk?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Call Routing:** 8.5/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind CloudTalk?**

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** https://www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (216 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Account Executive
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 64% Small-Business, 32% Mid-Market


#### What Are CloudTalk's Pros and Cons?

**Pros:**

- Ease of Use (328 reviews)
- Reliability (170 reviews)
- Intuitive (162 reviews)
- Helpful (155 reviews)
- Calling Features (152 reviews)

**Cons:**

- Call Issues (176 reviews)
- Connection Issues (77 reviews)
- Missing Features (68 reviews)
- Call Management (57 reviews)
- Poor Connectivity (50 reviews)

### 6. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,460
**How Do G2 Users Rate Genesys Cloud CX?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Call Routing:** 9.2/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.8/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.9/10 (Category avg: 8.8/10)

**Who Is the Company Behind Genesys Cloud CX?**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,212 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Case Advocate, Manager
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 45% Mid-Market, 40% Enterprise


#### What Are Genesys Cloud CX's Pros and Cons?

**Pros:**

- Ease of Use (135 reviews)
- Features (98 reviews)
- Reliability (76 reviews)
- Efficiency (72 reviews)
- Helpful (60 reviews)

**Cons:**

- Limited Features (55 reviews)
- Missing Features (53 reviews)
- Complexity (42 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (37 reviews)

### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,424
**How Do G2 Users Rate Talkdesk?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Call Routing:** 8.9/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Talkdesk?**

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** https://www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk (6,958 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,377 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Supervisor, Team Lead
  - **Top Industries:** Consumer Services, Computer Software
  - **Company Size:** 60% Mid-Market, 21% Enterprise


#### What Are Talkdesk's Pros and Cons?

**Pros:**

- Ease of Use (310 reviews)
- Efficiency (175 reviews)
- Features (171 reviews)
- Call Management (170 reviews)
- Helpful (167 reviews)

**Cons:**

- Call Issues (119 reviews)
- Technical Issues (78 reviews)
- Missing Features (76 reviews)
- Notification Issues (58 reviews)
- Connection Issues (54 reviews)

### 8. [Webex Calling](https://www.g2.com/products/webex-calling/reviews)
  Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 613
**How Do G2 Users Rate Webex Calling?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.6/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.1/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind Webex Calling?**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** https://www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (721,508 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, Associate
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 43% Mid-Market, 32% Small-Business


#### What Are Webex Calling's Pros and Cons?

**Pros:**

- Ease of Use (65 reviews)
- Reliability (48 reviews)
- Call Quality (39 reviews)
- Video Conferencing (29 reviews)
- Integrations (28 reviews)

**Cons:**

- Lack of Intuitiveness (18 reviews)
- Complex Processes (16 reviews)
- Slow Performance (15 reviews)
- Performance Issues (13 reviews)
- Limited Customization (12 reviews)

### 9. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
  JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 2,354
**How Do G2 Users Rate JustCall?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Call Routing:** 8.3/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.4/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind JustCall?**

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** https://www.saaslabs.co/
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas_labs (318 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (425 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Account Executive
  - **Top Industries:** Computer Software, Financial Services
  - **Company Size:** 59% Small-Business, 31% Mid-Market


#### What Are JustCall's Pros and Cons?

**Pros:**

- Ease of Use (286 reviews)
- Features (207 reviews)
- Helpful (193 reviews)
- Customer Support (161 reviews)
- Call Management (154 reviews)

**Cons:**

- Call Issues (154 reviews)
- Call Functionality (99 reviews)
- Connection Issues (78 reviews)
- Missing Features (77 reviews)
- Poor Call Quality (66 reviews)

### 10. [Close](https://www.g2.com/products/close/reviews)
  Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 2,024
**How Do G2 Users Rate Close?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Call Routing:** 9.3/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.1/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Close?**

- **Seller:** [Close](https://www.g2.com/sellers/close)
- **Company Website:** https://close.com
- **Year Founded:** 2013
- **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
- **Twitter:** @Close (6,587 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2597204/ (213 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Marketing and Advertising, Computer Software
  - **Company Size:** 76% Small-Business, 20% Mid-Market


#### What Are Close's Pros and Cons?

**Pros:**

- Ease of Use (753 reviews)
- Helpful (441 reviews)
- Features (394 reviews)
- Simple (387 reviews)
- Intuitive (358 reviews)

**Cons:**

- Missing Features (244 reviews)
- Call Issues (181 reviews)
- Limited Features (130 reviews)
- Limited Customization (95 reviews)
- Learning Curve (92 reviews)

### 11. [Samsung Contact Center Pro](https://www.g2.com/products/samsung-contact-center-pro/reviews)
  Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 17
**How Do G2 Users Rate Samsung Contact Center Pro?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Call Routing:** 7.5/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 7.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Samsung Contact Center Pro?**

- **Seller:** [Samsung Electronics](https://www.g2.com/sellers/samsung-electronics-325d35f1-0cb5-4f9d-9b34-9fb791240402)
- **Year Founded:** 1969
- **HQ Location:** Suwon, Korea
- **Twitter:** @Samsung (754,909 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/samsung-electronics-america/ (10,050 employees on LinkedIn®)
- **Ownership:** KRX: 018260

**Who Uses This Product?**
  - **Company Size:** 71% Small-Business, 18% Mid-Market


#### What Are Samsung Contact Center Pro's Pros and Cons?

**Pros:**

- Customer Support (1 reviews)


### 12. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews)
  NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 1,604
**How Do G2 Users Rate NiCE CXone?**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.2/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.4/10 (Category avg: 8.8/10)

**Who Is the Company Behind NiCE CXone?**

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd (14,638 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/nice-systems/ (14,099 employees on LinkedIn®)
- **Ownership:** NASDAQ: NICE

**Who Uses This Product?**
  - **Who Uses This:** Customer Service Representative, Supervisor
  - **Top Industries:** Consumer Services, Information Technology and Services
  - **Company Size:** 52% Mid-Market, 34% Enterprise


#### What Are NiCE CXone's Pros and Cons?

**Pros:**

- Ease of Use (29 reviews)
- Features (21 reviews)
- Efficiency (20 reviews)
- Helpful (16 reviews)
- Intuitive (13 reviews)

**Cons:**

- Call Issues (12 reviews)
- Technical Issues (11 reviews)
- Missing Features (10 reviews)
- Poor Customer Support (10 reviews)
- Delays (8 reviews)

### 13. [Voiso](https://www.g2.com/products/voiso/reviews)
  Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 92
**How Do G2 Users Rate Voiso?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Voiso?**

- **Seller:** [Voiso](https://www.g2.com/sellers/voiso)
- **HQ Location:** Singapore, Singapore
- **LinkedIn® Page:** https://www.linkedin.com/company/voiso (91 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Data Analyst, Account Manager
  - **Top Industries:** Information Technology and Services, Information Services
  - **Company Size:** 96% Mid-Market, 13% Small-Business


#### What Are Voiso's Pros and Cons?

**Pros:**

- Reliability (42 reviews)
- Ease of Use (38 reviews)
- Features (34 reviews)
- Artificial Intelligence (21 reviews)
- AI Technology (20 reviews)

**Cons:**

- Complex Processes (7 reviews)
- Inadequate Reporting (7 reviews)
- Complexity (6 reviews)
- Lack of Intuitiveness (6 reviews)
- Learning Curve (6 reviews)

### 14. [Dialaxy](https://www.g2.com/products/dialaxy/reviews)
  Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 199
**How Do G2 Users Rate Dialaxy?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Call Routing:** 9.1/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind Dialaxy?**

- **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc)
- **Year Founded:** 2023
- **HQ Location:** Dover, US
- **Twitter:** @dialaxyapp (20 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/dialaxy (23 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Sales Executive, CEO
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 53% Small-Business, 45% Mid-Market


#### What Are Dialaxy's Pros and Cons?

**Pros:**

- Ease of Use (94 reviews)
- Customer Support (62 reviews)
- Reliability (56 reviews)
- Helpful (49 reviews)
- Call Quality (48 reviews)

**Cons:**

- Number Issues (20 reviews)
- Missing Features (19 reviews)
- Limited Features (18 reviews)
- Geographical Restrictions (15 reviews)
- Complex Processes (14 reviews)

### 15. [UJET](https://www.g2.com/products/ujet/reviews)
  UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 1,100
**How Do G2 Users Rate UJET?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Call Routing:** 9.6/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.6/10 (Category avg: 8.8/10)

**Who Is the Company Behind UJET?**

- **Seller:** [UJET](https://www.g2.com/sellers/ujet)
- **Company Website:** https://www.ujet.cx
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @UJETcx (1,542 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18051573/ (353 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Customer Service Representative, Agent
  - **Top Industries:** Consumer Services, Telecommunications
  - **Company Size:** 57% Mid-Market, 34% Enterprise


#### What Are UJET's Pros and Cons?

**Pros:**

- Ease of Use (51 reviews)
- Features (34 reviews)
- Efficiency (20 reviews)
- Helpful (17 reviews)
- Simple (17 reviews)

**Cons:**

- Slow Loading (14 reviews)
- Slow Speed (11 reviews)
- Slow Performance (8 reviews)
- Technical Issues (8 reviews)
- Software Glitches (7 reviews)

### 16. [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews)
  SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 193
**How Do G2 Users Rate SalesCaptain?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)

**Who Is the Company Behind SalesCaptain?**

- **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6)
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @SalesCaptainInc (157 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/salescaptainhq (25 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Marketing Manager, Business Manager
  - **Top Industries:** Marketing and Advertising, Retail
  - **Company Size:** 74% Small-Business, 25% Mid-Market


#### What Are SalesCaptain's Pros and Cons?

**Pros:**

- Automation (62 reviews)
- Communication (54 reviews)
- Ease of Use (50 reviews)
- Helpful (41 reviews)
- Communication Improvement (40 reviews)

**Cons:**

- Steep Learning Curve (40 reviews)
- Time-Consuming (20 reviews)
- Limited Reporting (18 reviews)
- Limited Customization (17 reviews)
- Learning Curve (15 reviews)

### 17. [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)
  Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 76
**How Do G2 Users Rate Amazon Connect?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Amazon Connect?**

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud (2,229,319 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®)
- **Ownership:** NASDAQ: AMZN

**Who Uses This Product?**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 50% Mid-Market, 30% Enterprise


#### What Are Amazon Connect's Pros and Cons?

**Pros:**

- Ease of Use (11 reviews)
- Efficiency (6 reviews)
- Customization (5 reviews)
- Easy Setup (5 reviews)
- Features (5 reviews)

**Cons:**

- Complex Features (3 reviews)
- Complexity (3 reviews)
- Difficult Setup (3 reviews)
- Improvements Needed (3 reviews)
- Initial Difficulties (3 reviews)

### 18. [DialedIn](https://www.g2.com/products/dialedin/reviews)
  DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 287
**How Do G2 Users Rate DialedIn?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Call Routing:** 9.5/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.4/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.4/10 (Category avg: 8.8/10)

**Who Is the Company Behind DialedIn?**

- **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata)
- **Company Website:** https://getdialedin.com/
- **Year Founded:** 1996
- **HQ Location:** Plantation, Florida
- **LinkedIn® Page:** https://www.linkedin.com/company/2831616/ (41 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Sales, Insurance Agent
  - **Top Industries:** Insurance, Telecommunications
  - **Company Size:** 48% Small-Business, 40% Mid-Market


#### What Are DialedIn's Pros and Cons?

**Pros:**

- Ease of Use (79 reviews)
- Efficiency (57 reviews)
- Helpful (37 reviews)
- Time-saving (37 reviews)
- Easy Setup (36 reviews)

**Cons:**

- Call Issues (32 reviews)
- Dialer Issues (20 reviews)
- Slow Performance (14 reviews)
- Limited Customization (10 reviews)
- Slow Loading (10 reviews)

### 19. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews)
  Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 852
**How Do G2 Users Rate Kixie PowerCall & SMS?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.2/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Kixie PowerCall & SMS?**

- **Seller:** [Kixie](https://www.g2.com/sellers/kixie)
- **Company Website:** https://www.kixie.com
- **Year Founded:** 2013
- **HQ Location:** Los Angeles, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (66 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Account Executive
  - **Top Industries:** Financial Services, Marketing and Advertising
  - **Company Size:** 83% Small-Business, 16% Mid-Market


#### What Are Kixie PowerCall & SMS's Pros and Cons?

**Pros:**

- Ease of Use (56 reviews)
- Helpful (55 reviews)
- Customer Support (53 reviews)
- Time-saving (38 reviews)
- Automation (34 reviews)

**Cons:**

- Call Issues (21 reviews)
- Number Issues (11 reviews)
- Contact Management (10 reviews)
- Missing Features (10 reviews)
- Connection Issues (9 reviews)

### 20. [Ozonetel](https://www.g2.com/products/ozonetel/reviews)
  Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 621
**How Do G2 Users Rate Ozonetel?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.1/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.1/10 (Category avg: 8.8/10)

**Who Is the Company Behind Ozonetel?**

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** https://www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel (772 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (343 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Associate, Assistant Manager
  - **Top Industries:** Financial Services, Hospital & Health Care
  - **Company Size:** 62% Mid-Market, 28% Small-Business


#### What Are Ozonetel's Pros and Cons?

**Pros:**

- Ease of Use (133 reviews)
- Features (94 reviews)
- Call Management (86 reviews)
- Call Quality (69 reviews)
- Customer Support (57 reviews)

**Cons:**

- Call Issues (62 reviews)
- Connection Issues (61 reviews)
- Call Connectivity Issues (41 reviews)
- Connectivity Issues (41 reviews)
- Technical Issues (39 reviews)

### 21. [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews)
  Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 67
**How Do G2 Users Rate Zoom Contact Center?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 9.4/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Zoom Contact Center?**

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** https://www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom (1,043,529 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,494 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Farming, Information Technology and Services
  - **Company Size:** 46% Mid-Market, 41% Small-Business


#### What Are Zoom Contact Center's Pros and Cons?

**Pros:**

- Ease of Use (31 reviews)
- Features (15 reviews)
- Efficiency (14 reviews)
- Easy Setup (10 reviews)
- Integrations (10 reviews)

**Cons:**

- Call Issues (10 reviews)
- Lack of Clarity (7 reviews)
- Missing Features (7 reviews)
- Chat Functionality Issues (6 reviews)
- Contact Management (6 reviews)

### 22. [Glia](https://www.g2.com/products/glia/reviews)
  Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 86
**How Do G2 Users Rate Glia?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Call Routing:** 9.6/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.8/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.6/10 (Category avg: 8.8/10)

**Who Is the Company Behind Glia?**

- **Seller:** [Glia](https://www.g2.com/sellers/glia)
- **Company Website:** https://www.glia.com/
- **Year Founded:** 2012
- **HQ Location:** New York, New York
- **Twitter:** @GliaInc (1,471 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2687116/ (468 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Banking, Financial Services
  - **Company Size:** 67% Mid-Market, 17% Small-Business


#### What Are Glia's Pros and Cons?

**Pros:**

- Customer Support (38 reviews)
- Helpful (38 reviews)
- Ease of Use (37 reviews)
- Efficiency (23 reviews)
- Features (23 reviews)

**Cons:**

- Missing Features (13 reviews)
- Integration Issues (8 reviews)
- Limited Features (7 reviews)
- Poor Customer Support (7 reviews)
- Reporting Issues (7 reviews)

### 23. [Bevatel](https://www.g2.com/products/bevatel/reviews)
  Bevatel is a Saudi company delivering advanced cloud-based contact center systems and unified communication.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 77
**How Do G2 Users Rate Bevatel?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.2/10 (Category avg: 8.8/10)

**Who Is the Company Behind Bevatel?**

- **Seller:** [Bevatel Account](https://www.g2.com/sellers/bevatel-account)
- **Company Website:** https://www.bevatel.com
- **HQ Location:** Riyadh
- **LinkedIn® Page:** https://www.linkedin.com/company/bevatelsa/ (189 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Marketing and Advertising
  - **Company Size:** 33% Small-Business, 10% Mid-Market


#### What Are Bevatel's Pros and Cons?

**Pros:**

- Ease of Use (25 reviews)
- Helpful (24 reviews)
- Customer Support (19 reviews)
- Easy Setup (18 reviews)
- Communication (16 reviews)

**Cons:**

- Integration Issues (5 reviews)
- Call Issues (3 reviews)
- Lack of Clarity (3 reviews)
- Connectivity Issues (2 reviews)
- Limited Access (2 reviews)

### 24. [Squaretalk](https://www.g2.com/products/squaretalk/reviews)
  Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls and WhatsApp Business messaging, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that cater to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 123
**How Do G2 Users Rate Squaretalk?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Call Routing:** 9.4/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind Squaretalk?**

- **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk)
- **Company Website:** https://squaretalk.com/
- **Year Founded:** 2014
- **HQ Location:** Jerusalem
- **Twitter:** @SquareTalk (31 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/squaretalk/ (74 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Manager
  - **Top Industries:** Information Technology and Services, Marketing and Advertising
  - **Company Size:** 55% Small-Business, 50% Mid-Market


#### What Are Squaretalk's Pros and Cons?

**Pros:**

- Ease of Use (21 reviews)
- Automation (15 reviews)
- Efficiency (15 reviews)
- Reliability (15 reviews)
- Features (13 reviews)

**Cons:**

- Difficult Setup (4 reviews)
- Limited Features (4 reviews)
- Complex Features (3 reviews)
- Complexity (3 reviews)
- Connection Issues (3 reviews)

### 25. [Maqsam](https://www.g2.com/products/maqsam/reviews)
  The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 84
**How Do G2 Users Rate Maqsam?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Call Routing:** 9.6/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.5/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.9/10 (Category avg: 8.8/10)

**Who Is the Company Behind Maqsam?**

- **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam)
- **Company Website:** https://maqsam.com/
- **Year Founded:** 2019
- **HQ Location:** Al Rabie District, SA
- **Twitter:** @MaqsamHQ (273 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/52185164 (152 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Financial Services, Information Technology and Services
  - **Company Size:** 54% Small-Business, 38% Mid-Market


#### What Are Maqsam's Pros and Cons?

**Pros:**

- Ease of Use (16 reviews)
- Customer Support (9 reviews)
- Features (9 reviews)
- Helpful (9 reviews)
- Call Management (7 reviews)

**Cons:**

- Call Issues (8 reviews)
- Poor Call Quality (5 reviews)
- Call Quality Issues (4 reviews)
- Connection Issues (3 reviews)
- Voice Quality Issues (3 reviews)


    ## What Is Call Center Infrastructure (CCI) Software?
  [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center)
  ## What Software Categories Are Similar to Call Center Infrastructure (CCI) Software?
    - [Contact Center Software](https://www.g2.com/categories/contact-center)
    - [VoIP Providers](https://www.g2.com/categories/voip-providers)
    - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)