# Odoo CRM Reviews **Vendor:** Odoo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 202 ## About Odoo CRM With over 5 million users, Odoo is the #1 Open Source CRM software! Odoo CRM allows sales teams to easily keep track of their top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and even create marketing campaign automation to increase their overall sales performance. With Odoo CRM, users can get more leads than ever before. They can also follow-up on phone calls and meetings. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into this fully integrated application. In our latest version (Odoo 14), UTM fields are available as optional fields. Users can handle recurring revenues and manage renewal intervals, as well. Also, you can turn emails received in your Outlook mailbox into leads, and log their content as internal notes. In addition to that, users can now search for leads and opportunities based on phone numbers. Users can track their opportunities pipeline in just a few simple steps, thanks to Odoo's user-friendly Kanban view. Users get an overview of their sales funnel, as well as instant visual information about their next steps, new messages, best opportunities, and expected incomes. The one-of-a-kind Odoo CRM marketing campaign system automates lead acquisitions, follow-ups, and special offers. Users can also determine automated actions based on predefined rules. Odoo CRM's key features are: a Kanban view to track the sales opportunities pipeline, a clear view of the next steps and actions to complete, automated creation of leads based on incoming emails (or coming directly from a website), and users can use their own email client! What more could you ask for?! ## Odoo CRM Pros & Cons **What users like:** - Users find Odoo CRM to be **very user-friendly** , facilitating easy management of leads and efficient marketing processes. (20 reviews) - Users find Odoo CRM's **lead management capabilities** outstanding, enabling streamlined communication and effective handling of sales processes. (11 reviews) - Users value the **user-friendly interface** of Odoo CRM, making navigation and workflow customization effortless and efficient. (10 reviews) - Users love the **easy customization** of Odoo CRM, allowing seamless adjustments to fit their business needs effectively. (9 reviews) - Users praise Odoo CRM for being **affordable** , offering valuable features without breaking the bank for startups. (7 reviews) - Users appreciate the **easy setup** of Odoo CRM, allowing quick onboarding and efficient use for sales teams. (5 reviews) - Users appreciate the **easy tracking** of sales activities in Odoo CRM, enhancing overall organization and efficiency. (5 reviews) - Users love Odoo CRM for its **extensive features** , enabling easy customization and a powerful all-in-one solution. (5 reviews) - Users praise the **easy implementation** of Odoo CRM, facilitating a smooth onboarding process for sales teams. (4 reviews) - Flexibility (4 reviews) **What users dislike:** - Users find the **learning curve steep** , as setup and interface usability pose challenges for beginners. (13 reviews) - Users find Odoo CRM has **limited customization** , making it challenging to adapt to specific business needs. (8 reviews) - Users experience **integration issues** that complicate use with third-party apps, impacting overall functionality and efficiency. (4 reviews) - Users find Odoo CRM **not intuitive** , describing the interface as cumbersome and challenging for beginners to navigate. (4 reviews) - Users experience **slow performance** with Odoo CRM, especially when handling large datasets, impacting efficiency. (4 reviews) - Time-Consuming (4 reviews) - Users find the **expertise required for customization** in Odoo CRM daunting, especially for those less technical. (3 reviews) - Users find **feature issues** in Odoo CRM, noting complexity in setup and a need for additional development support. (3 reviews) - High Complexity (3 reviews) - Incomplete Information (3 reviews) ## Odoo CRM Reviews ### 1. Highly Flexible CRM with a bit of learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Rahim S. | Sr. Research Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Odoo CRM?** i live how easy it is to customize, you can shape the pipeline exactly how your sales process works, automate follow ups and integrate it with other Odoo apps like invoicing and marketing. It feels like an all in one system rather than just CRM **What do you dislike about Odoo CRM?** The downside is that it can get a bit overwhelming, especially if you are new to it. setting things up properly takes time and some features feel hidden or not very intuitive. also performance can slow down if you load it with too many modules. **What problems is Odoo CRM solving and how is that benefiting you?** It mainly solves the problem of scattered sales data and messy follow ups. before using Odoo CRM, Its easy to lose track of leads forget to follow up and have customer info spread across emails and spreadsheets. Now everything is in one place so i can see exactly where each deal stands. ### 2. Odoo all in one **Rating:** 4.5/5.0 stars **Reviewed by:** César M. | Tech Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Odoo CRM?** It is very practical and allows you to add the applications you need for your work. We have applications for managing employee data or the projects we are working on. Additionally, it has excellent technical support and its performance is optimal for the challenges you present to it. You can also make integrations with other applications; in our case, we use Dropbox and it adapts great. All this for a price that suits each company, as you can request applications as you need them. **What do you dislike about Odoo CRM?** It's not that I don't like it, but I feel they should simplify some processes that tend to be repetitive when uploading information. **What problems is Odoo CRM solving and how is that benefiting you?** It helps me because I have almost everything in one place and, if in my daily routine I need new tools, Odoo offers me a great variety to add. ### 3. Amazing for Presenting Construction Quotes Professionally **Rating:** 4.0/5.0 stars **Reviewed by:** Sina A. | Inside Sales - HVAC, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Odoo CRM?** Hiding detailed labor and materials costs of complex construction projects when presenting quote to customers was amazing! **What do you dislike about Odoo CRM?** Sometimes I mistakenly hit keyboard and a virtual product code was generated which did not exist in reality. Nobody in the company, not even the administrators, could delete that hypothetical product and would have stayed in the system and could cause some problems for accounting and tax purposes. **What problems is Odoo CRM solving and how is that benefiting you?** Odoo can quickly and accurately calculate and total the costs associated with complex construction projects when the required shop-floor labor time and consumed materials are entered. If there is an invoicing issue, it’s easy to issue a credit to the customer and correct the problem. Also it is the best database for collecting all data related to company products, invoices, customer information, etc. ### 4. A flexible CRM if you want control and customization **Rating:** 4.0/5.0 stars **Reviewed by:** Kenneth L. | co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Odoo CRM?** Odoo CRM is extremely flexible and integrates tightly with the rest of the Odoo ecosystem. Instead of being just a standalone CRM, it connects naturally with sales, invoicing, inventory, and other business apps. That makes it powerful for companies that want a single platform to run multiple parts of their operations. The customization options and modular design are also a big advantage. **What do you dislike about Odoo CRM?** The flexibility can also mean a steeper learning curve compared with simpler CRMs. Some configuration and setup are required before teams get the most value from it. Documentation and support can vary depending on the implementation path, especially if a company is deploying multiple Odoo modules. **What problems is Odoo CRM solving and how is that benefiting you?** Odoo CRM is extremely flexible and integrates tightly with the rest of the Odoo ecosystem. Instead of being just a standalone CRM, it connects naturally with sales, invoicing, inventory, and other business apps. That makes it powerful for companies that want a single platform to run multiple parts of their operations. The customization options and modular design are also a big advantage. ### 5. Comprehensive Features, Challenging Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Tim B. | Director of Operations, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Odoo CRM?** I really like that Odoo CRM has a robust set of features that allow customers to add or subtract modules as needed. This flexibility helps manage our budgeting and operational costs. I appreciate how everything in Odoo ties together with the other sections, making modules like billing and projects interconnected for seamless information exchange. The ability to set up a custom dashboard is one of the best features, as it lets me focus on what I have a stake in, boosting productivity and saving time. Plus, having a full-fledged dark mode on their platform is a huge benefit for me. There are a ton of things that users can customize when it comes to the platform, making it extremely helpful in using only what you need and nothing you don't. This also helps when it comes to costs, as Odoo is a great option when it comes to users on a budget or those who don't want to pay an arm and a leg for an ERP platform. The Odoo platform is fairly open-source and customizable, but make sure that anyone you have rooting around in your system knows what they're doing. The ease of integration is something I wish were easier. Odoo has a steep learning curve when it comes to getting your team's setup completed, but once you do get the ball rolling and get the platform to a place where it's eventually usable, things get a bit easier. Our development team integrated Odoo with a couple of Google products, and the process was straightforward. I use the platform daily, and appreciate the simple, scaled-back design of the dashboard and UI. **What do you dislike about Odoo CRM?** Implementation is my biggest gripe with the platform. To get set up with Odoo and get everything dialed in took us way longer than we had originally planned for it to. We still find that we tweak things as we go with some modules. We found it's easier to say that our current setup is "good enough", instead of striving for perfection. The initial setup was not great. It was lengthy, confusing, labor-intensive, and costly. It went way longer than we anticipated it would, and we needed to bring in Odoo techs to help us, despite having our own developers on our staff. What I found hard to swallow was the fact that some of the Odoo customer support and support staff that we worked with seemed like they were learning about some aspects of the platform at the same time we were. When someone takes me through a process to implement software, having them do a Google Search for answers while on a screen share without realizing it is when I knew the entire onboarding process would be a problem. And it was. **What problems is Odoo CRM solving and how is that benefiting you?** We use the Odoo ERP to organize our sales teams' activities, the company's finances and accounting, and all of the projects involved with managing the aspects of the activities I just mentioned in one accessible place. Odoo is providing our team with key information that our teams use to make data-driven decisions and to support other business operations. The modular setup helps with managing costs, since we pay for what we want and get rid of anything we don't. Having the ability to create custom dashboards enhances both individual and team productivity by letting users focus on the relevant tasks that they need to keep an eye on from day to day. Odoo helps with our overall operational budget by being a service that comes in far cheaper than its competition. However, potential users should be aware that they need to have knowledgeable devs if they want to take on being the architect of their own system. ### 6. Odoo CRM: powerful but requires getting used to **Rating:** 4.0/5.0 stars **Reviewed by:** Ibrahima M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Odoo CRM?** What I appreciate most about Odoo CRM is its complete integration with other Odoo modules (sales, invoicing, project, marketing). This allows for the centralization of all customer information, tracking each opportunity in real-time, and automating business actions. The main advantages are: traceability of interactions, customization of sales pipelines, increased productivity of sales teams through scheduled activities, and a comprehensive view of the customer cycle without data loss. **What do you dislike about Odoo CRM?** What I find less useful in Odoo CRM is that some advanced features require the purchase of additional applications or the development of specific modules. Furthermore, the interface can seem complex for new untrained users, and advanced customization of reports requires time or technical skills. Finally, integration with some non-Odoo third-party tools is sometimes less smooth, which can slow down the complete automation of the business process. **What problems is Odoo CRM solving and how is that benefiting you?** Odoo CRM solves problems such as the loss of customer information, lack of opportunity tracking, difficulty in prioritizing actions, and absence of automation, which benefits me by saving time, improving organization, providing more reliable customer tracking, increasing conversion rates, and offering a complete 360° view of the sales cycle without additional tools. ### 7. Powerful CRM with Room for Usability Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Arav S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Odoo CRM?** I find Odoo CRM to be a very powerful tool for following up with leads and managing sales. It's easy to keep track of multiple leads and know what stage they are in, which is helpful when you have several people working with you. The tool ensures we are all on the same page. I also appreciate its ability to handle email sign-ups and track communication with potential clients, assigning specific people to follow up on time. It just works well for our needs, especially in following up with leads or tracking milestones. **What do you dislike about Odoo CRM?** I find Odoo CRM has a steep learning curve, which made it take a little bit of time to get used to. Some features are locked behind the enterprise plan, which I think is kind of a drawback. **What problems is Odoo CRM solving and how is that benefiting you?** I use Odoo CRM because it makes it easy to follow up with multiple leads and helps my team stay on the same page. ### 8. Comprehensive CRM with All-in-One Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Roshni K. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Odoo CRM?** I use Odoo CRM to manage all my business-related information like tours, sales, customer information, and accounts. I find it valuable because it provides actual visual insights, and everything is under one place, which means I don't have to buy another software subscription for sales, finance, supply chain, or marketing. I appreciate the attendance feature in HR as it's rare in CRMs. The Checkin & Checkout feature is something I wanted in my company to track who is working more and extra hours. I switched to Odoo CRM because it was more scalable than Zoho. The initial setup was quite easy.Also, expense feature here is i have observed is not in every other CRMs..so good that you have incorporated **What do you dislike about Odoo CRM?** If I had to point out one thing, I’d say Zoho was a bit more user-friendly. **What problems is Odoo CRM solving and how is that benefiting you?** I use Odoo CRM to manage business information and gain visual insights. It keeps everything in one place, eliminating the need for multiple software subscriptions for sales, finance, supply chain, and marketing. ### 9. Odoo Makes Sales Management and Reporting Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Dipika M. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Odoo CRM?** We use odoo for sales and reporting and it has been really good in that,one of the easiest customer sales management software i have used for my company **What do you dislike about Odoo CRM?** We do nto use odoo for everything as we also have other CRM tools so odoo has been great in what we use it for **What problems is Odoo CRM solving and how is that benefiting you?** Odoo is helping us in managing sales, billing and client management and in that odoo crm has been a great partner, the integrations are very easy to other softwares ### 10. Centralizes Data, Efficiently Manages Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya P. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Odoo CRM?** I mainly use Odoo CRM to track leads and manage my sales pipeline. I like that everything is centralized and easy to track and maintain. It allows me to manage my sales leads and client interactions all in one place. The centralization means it keeps all my data in one place, like client history and number of interactions, which makes it easier to stay organized and track leads. I also appreciate that it saves time through its automation features, particularly by saving time on follow-ups. **What do you dislike about Odoo CRM?** The setup can be a bit complex, and customizations may need technical help. Also, performance can slow down with large data. **What problems is Odoo CRM solving and how is that benefiting you?** I use Odoo CRM to track leads and manage my sales pipeline. It centralizes data, making it easier to stay organized and track client interactions. Its automation features save time on follow-ups. ## Odoo CRM Discussions - [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) - 1 comment - [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) - 3 comments - [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) - 1 comment - [View Odoo CRM pricing details and edition comparison](https://www.g2.com/products/odoo-crm/reviews/odoo-crm-review-12929207?section=pricing&secure%5Bexpires_at%5D=2026-06-10+19%3A54%3A49+-0500&secure%5Bsession_id%5D=788e31f7-8c6f-445d-a566-079588112ef8&secure%5Btoken%5D=dc991c37ec593f18ee295cccdd798cd4467763525749bd5b89138dcb37fa31e0&format=llm_user) ## Odoo CRM Integrations - [Android](https://www.g2.com/products/android/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [Google Cloud Storage](https://www.g2.com/products/google-cloud-storage/reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) ## Odoo CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Odoo CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,639 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,235 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,823 reviews)