# Odoo CRM Reviews
**Vendor:** Odoo  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 194
## About Odoo CRM
With over 5 million users, Odoo is the #1 Open Source CRM software! Odoo CRM allows sales teams to easily keep track of their top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and even create marketing campaign automation to increase their overall sales performance. With Odoo CRM, users can get more leads than ever before. They can also follow-up on phone calls and meetings. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into this fully integrated application. In our latest version (Odoo 14), UTM fields are available as optional fields. Users can handle recurring revenues and manage renewal intervals, as well. Also, you can turn emails received in your Outlook mailbox into leads, and log their content as internal notes. In addition to that, users can now search for leads and opportunities based on phone numbers. Users can track their opportunities pipeline in just a few simple steps, thanks to Odoo's user-friendly Kanban view. Users get an overview of their sales funnel, as well as instant visual information about their next steps, new messages, best opportunities, and expected incomes. The one-of-a-kind Odoo CRM marketing campaign system automates lead acquisitions, follow-ups, and special offers. Users can also determine automated actions based on predefined rules. Odoo CRM's key features are: a Kanban view to track the sales opportunities pipeline, a clear view of the next steps and actions to complete, automated creation of leads based on incoming emails (or coming directly from a website), and users can use their own email client! What more could you ask for?!



## Odoo CRM Pros & Cons
**What users like:**

- Users appreciate the **user-friendly interface** of Odoo CRM, enabling easy management and a smooth transition. (20 reviews)
- Users value the **seamless lead management** of Odoo CRM, enjoying efficient communication and streamlined processes for their business. (11 reviews)
- Users praise Odoo CRM for its **user-friendly interface** , making navigation and integration straightforward and efficient. (10 reviews)
- Users value the **easy customization** of Odoo CRM, allowing seamless adjustments to meet specific business needs. (9 reviews)
- Users praise Odoo CRM for its **affordability** , enabling startups and enterprises to effectively utilize its comprehensive features. (7 reviews)
- Users appreciate the **easy setup** of Odoo CRM, allowing quick onboarding and efficient use for sales teams. (5 reviews)
- Users appreciate the **easy tracking** of sales activities in Odoo CRM, enhancing overall organization and efficiency. (5 reviews)
- Users love Odoo CRM for its **extensive features** , enabling easy customization and a powerful all-in-one solution. (5 reviews)
- Users praise the **easy implementation** of Odoo CRM, facilitating a smooth onboarding process for sales teams. (4 reviews)
- Flexibility (4 reviews)

**What users dislike:**

- Users find the **learning curve steep** with Odoo CRM due to complex setup and a less intuitive interface. (13 reviews)
- Users find **limited customization** options in Odoo CRM, impacting their ability to tailor the system to specific needs. (8 reviews)
- Users often face **integration issues** with Odoo CRM, complicating connections to other platforms and third-party applications. (4 reviews)
- Users find the **interface not intuitive** , leading to frustrations with setup and overall usability in Odoo CRM. (4 reviews)
- Users experience **slow performance** with Odoo CRM, particularly when handling large amounts of information, causing frustrating delays. (4 reviews)
- Time-Consuming (4 reviews)
- Users find the **expertise required for customization** in Odoo CRM daunting, especially for those less technical. (3 reviews)
- Users find **feature issues** in Odoo CRM, noting complexity in setup and a need for additional development support. (3 reviews)
- High Complexity (3 reviews)
- Incomplete Information (3 reviews)

## Odoo CRM Reviews
  ### 1. Highly Flexible CRM with a bit of learning curve

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rahim S. | Sr. Research Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Odoo CRM?**

i live how easy it is to customize, you can shape the pipeline exactly how your sales process works, automate follow ups and integrate it with other Odoo apps like invoicing and marketing. It feels like an all in one system rather than just CRM

**What do you dislike about Odoo CRM?**

The downside is that it can get a bit overwhelming, especially if you are new to it. setting things up properly takes time and some features feel hidden or not very intuitive. also performance can slow down if you load it with too many modules.

**What problems is Odoo CRM solving and how is that benefiting you?**

It mainly solves the problem of scattered sales data and messy follow ups. before using Odoo CRM, Its easy to lose track of leads forget to follow up and have customer info spread across emails and spreadsheets. Now everything is in one place so i can see exactly where each deal stands.

  ### 2. Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** César M. | Tech Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

  ### 3. Amazing for Presenting Construction Quotes Professionally

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sina A. | Inside Sales - HVAC, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Odoo CRM?**

Hiding detailed labor and materials costs of complex construction projects when presenting quote to customers was amazing!

**What do you dislike about Odoo CRM?**

Sometimes I mistakenly hit keyboard and a virtual product code was generated which did not exist in reality. Nobody in the company, not even the administrators, could delete that hypothetical product and would have stayed in the system and could cause some problems for accounting and tax purposes.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo can quickly and accurately calculate and total the costs associated with complex construction projects when the required shop-floor labor time and consumed materials are entered.

If there is an invoicing issue, it’s easy to issue a credit to the customer and correct the problem.

Also it is the best database for collecting all data related to company products, invoices, customer information, etc.

  ### 4. A flexible CRM if you want control and customization

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kenneth L. | co-founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about Odoo CRM?**

Odoo CRM is extremely flexible and integrates tightly with the rest of the Odoo ecosystem. Instead of being just a standalone CRM, it connects naturally with sales, invoicing, inventory, and other business apps. That makes it powerful for companies that want a single platform to run multiple parts of their operations. The customization options and modular design are also a big advantage.

**What do you dislike about Odoo CRM?**

The flexibility can also mean a steeper learning curve compared with simpler CRMs. Some configuration and setup are required before teams get the most value from it. Documentation and support can vary depending on the implementation path, especially if a company is deploying multiple Odoo modules.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM is extremely flexible and integrates tightly with the rest of the Odoo ecosystem. Instead of being just a standalone CRM, it connects naturally with sales, invoicing, inventory, and other business apps. That makes it powerful for companies that want a single platform to run multiple parts of their operations. The customization options and modular design are also a big advantage.

  ### 5. Comprehensive Features, Challenging Implementation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tim B. | Director of Operations, Marketing and Advertising, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 05, 2026

**What do you like best about Odoo CRM?**

I really like that Odoo CRM has a robust set of features that allow customers to add or subtract modules as needed. This flexibility helps manage our budgeting and operational costs. I appreciate how everything in Odoo ties together with the other sections, making modules like billing and projects interconnected for seamless information exchange. The ability to set up a custom dashboard is one of the best features, as it lets me focus on what I have a stake in, boosting productivity and saving time. Plus, having a full-fledged dark mode on their platform is a huge benefit for me. There are a ton of things that users can customize when it comes to the platform, making it extremely helpful in using only what you need and nothing you don't. This also helps when it comes to costs, as Odoo is a great option when it comes to users on a budget or those who don't want to pay an arm and a leg for an ERP platform. The Odoo platform is fairly open-source and customizable, but make sure that anyone you have rooting around in your system knows what they're doing. The ease of integration is something I wish were easier. Odoo has a steep learning curve when it comes to getting your team's setup completed, but once you do get the ball rolling and get the platform to a place where it's eventually usable, things get a bit easier. Our development team integrated Odoo with a couple of Google products, and the process was straightforward. I use the platform daily, and appreciate the simple, scaled-back design of the dashboard and UI.

**What do you dislike about Odoo CRM?**

Implementation is my biggest gripe with the platform. To get set up with Odoo and get everything dialed in took us way longer than we had originally planned for it to. We still find that we tweak things as we go with some modules. We found it's easier to say that our current setup is "good enough", instead of striving for perfection. The initial setup was not great. It was lengthy, confusing, labor-intensive, and costly. It went way longer than we anticipated it would, and we needed to bring in Odoo techs to help us, despite having our own developers on our staff. What I found hard to swallow was the fact that some of the Odoo customer support and support staff that we worked with seemed like they were learning about some aspects of the platform at the same time we were. When someone takes me through a process to implement software, having them do a Google Search for answers while on a screen share without realizing it is when I knew the entire onboarding process would be a problem. And it was.

**What problems is Odoo CRM solving and how is that benefiting you?**

We use the Odoo ERP to organize our sales teams' activities, the company's finances and accounting, and all of the projects involved with managing the aspects of the activities I just mentioned in one accessible place. Odoo is providing our team with key information that our teams use to make data-driven decisions and to support other business operations. The modular setup helps with managing costs, since we pay for what we want and get rid of anything we don't. Having the ability to create custom dashboards enhances both individual and team productivity by letting users focus on the relevant tasks that they need to keep an eye on from day to day. Odoo helps with our overall operational budget by being a service that comes in far cheaper than its competition. However, potential users should be aware that they need to have knowledgeable devs if they want to take on being the architect of their own system.

  ### 6. Centralizes Data, Efficiently Manages Sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aditya  P. | Data Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Odoo CRM?**

I mainly use Odoo CRM to track leads and manage my sales pipeline. I like that everything is centralized and easy to track and maintain. It allows me to manage my sales leads and client interactions all in one place. The centralization means it keeps all my data in one place, like client history and number of interactions, which makes it easier to stay organized and track leads. I also appreciate that it saves time through its automation features, particularly by saving time on follow-ups.

**What do you dislike about Odoo CRM?**

The setup can be a bit complex, and customizations may need technical help. Also, performance can slow down with large data.

**What problems is Odoo CRM solving and how is that benefiting you?**

I use Odoo CRM to track leads and manage my sales pipeline. It centralizes data, making it easier to stay organized and track client interactions. Its automation features save time on follow-ups.

  ### 7. Easy to use and full integration to manage clients, opportunities, and sales

**Rating:** 4.0/5.0 stars

**Reviewed by:** Florencia María C. | Senior Operation, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about Odoo CRM?**

is its ease of use and total integration: it allows you to manage clients, opportunities, and sales on a single platform clearly and efficiently.

**What do you dislike about Odoo CRM?**

some advanced features require additional configuration or paid modules, and it can be complex to customize without technical knowledge.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM solves problems such as customer disorganization, lack of opportunity tracking, and loss of information in the sales process. This benefits me because it centralizes all the information, improves pipeline control, and allows for faster, data-driven decision-making.

  ### 8. Easy to Use, But with Accuracy Challenges

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexandra C. | Event Producer, Events Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Odoo CRM?**

I like how easily Odoo CRM solves problems; it's an easy-to-use application and is understood very quickly. Many of my colleagues asked me how I got the hang of it so quickly, and I told them it was just a matter of clicking around and experimenting with the application. The tools are easy and simplify the work. Also, I found that the initial setup was easy and not complex.

**What do you dislike about Odoo CRM?**

The part of creating documents like budgets, once we entered the percentage amounts, they were not correct, and that's why we decided to switch applications.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM helps me create documents like quotes, manage projects, and communicate with the team. It is easy to use and simplifies the work.

  ### 9. Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tania G. | administracion, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

  ### 10. Effortless Management with Seamless Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Vishnu N. | Senior Software Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Odoo CRM?**

I find Odoo CRM very easy to use, making it accessible even for someone with basic project management expertise. It seamlessly connects with all our internal applications and systems, ensuring smooth integration with everything we use in-house. We've been using it as our main project management tool, internal ticketing system, and attendance monitoring system for more than two years, and it fulfills all these roles effectively with numerous features.

**What do you dislike about Odoo CRM?**

Initially, it was quite confusing as we had never used a CRM before.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM solves our need for an internal ticketing system and project management tool. It's easy to use, even for those with basic project management expertise, and it seamlessly connects with all our internal applications.

  ### 11. Streamlined Sales Management with Effective Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pramod  P. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Odoo CRM?**

I like the seamless integration with other Odoo apps, which streamlines our workflow by eliminating manual handoffs between systems. The intuitive, customizable pipeline makes managing the sales process efficient and transparent, providing us with clear, real-time visibility into opportunities. It helps our team focus on closing the right deals faster.

**What do you dislike about Odoo CRM?**

Some features require a learning curve and additional customization, and performance can slow down as the system scales or when multiple apps are heavily integrated.

**What problems is Odoo CRM solving and how is that benefiting you?**

I use Odoo CRM to manage leads and track sales in one place, solve fragmented sales data issues, automate follow-ups, and improve team visibility with clear insights into sales performance.

  ### 12. Effortless CRM Transition, Superior Usability Over Salesforce

**Rating:** 4.5/5.0 stars

**Reviewed by:** David Z. | Managing Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 02, 2026

**What do you like best about Odoo CRM?**

I really like how Odoo CRM is simple to use. The process to convert a lead into an opportunity is easy, and it doesn't take much time or effort to set it up. Compared to Salesforce, it's more visual, which makes us very happy. Another great aspect is how it integrates with all the other apps within Odoo, sharing information seamlessly. I'm very pleased with it so far.

**What do you dislike about Odoo CRM?**

It could have a little bit more functionality.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM helps manage my sales pipeline with ease through a sales funnel. It automatically creates reports and visual graphs, making it simple and quick to set up without consultants. It integrates well with other Odoo apps and is visually pleasing compared to Salesforce.

  ### 13. Simplifies Lead Management, Needs UI Tweaks

**Rating:** 4.0/5.0 stars

**Reviewed by:** Arunkumar s. | Head of Marketing, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 14, 2025

**What do you like best about Odoo CRM?**

I love using Odoo CRM for leads management as it allows me to easily manage all my leads in one place. The email marketing tools are a huge help, letting me send communication to customers in the easiest way. Odoo CRM makes it easier to process sharing leads, manage calls, and follow-up, effectively supporting an end-to-end marketing funnel. The initial setup was smooth and easy, making the transition to using the software hassle-free.

**What do you dislike about Odoo CRM?**

I feel the ERP system is not beginner-friendly, so I think a better UI would help. The fonts and the placement of buttons are not relevant, making it difficult to approach.

**What problems is Odoo CRM solving and how is that benefiting you?**

I find Odoo CRM helps manage all my leads in one place and eases sharing and managing leads through the marketing funnel. The email marketing tools make it easy to connect with customers.

  ### 14. Centralized Solution with Flexible Customization

**Rating:** 3.5/5.0 stars

**Reviewed by:** Athena H. | Head of Commercialization, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about Odoo CRM?**

I like that Odoo CRM centralizes all the core business functions in one platform, with CRM, inventory management, sales, finance, supply chain, and product data all in one place. It's user-friendly and intuitive, and the dashboards and modules are easy to navigate. I appreciate the flexibility to customize workflows and reporting as the business scales, without needing multiple disconnected systems. Adding different modules based on business needs is easy, and it's all integrated with the same database. This makes it so much easier for the team to quickly access real-time data and stay aligned on priorities without heavy training or manual reporting. The integration means that information flows seamlessly between CRM, finance, inventory, and product development, which definitely improves decision-making, efficiency, and overall operational visibility. Also, the initial setup of Odoo CRM was super easy.

**What do you dislike about Odoo CRM?**

Certain modules require extra configuration to match specific business needs. More robust out-of-the-box templates and industry-specific workflows would be helpful to improve these modules.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM centralizes all core business functions in one platform, allowing customization as we scale. It eases access to real-time data, enhances decision-making, and improves efficiency with seamless CRM, finance, inventory, and product development integration.

  ### 15. Odoo CRM Makes Lead Tracking Effortless with a Visual, Time-Saving Pipeline

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aniruddha G. | Technical Support Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** January 22, 2026

**What do you like best about Odoo CRM?**

What I really like about Odoo CRM is how easy it makes tracking leads - everything's in one place instead of messy spreadsheets. The pipeline view is super visual and I can just drag deals between stages which saves me alot of time. Email integration works smoothly so I dont have to keep switching apps, and the mobile app is decent for when im out meeting clients.

**What do you dislike about Odoo CRM?**

The reporting could be better honestly, sometimes i need specific data and have to export to excel which is annoying. Also the learning curve for some advanced features is bit steep, took our team while to figure out automation stuff. Price can add up quick if you need alot of users or want extra modules, wished the pricing was more transparent upfront.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM solved our biggest problem which was leads getting lost or forgot about - now everything's tracked automatically and we dont miss followups. Before we had customer info scattered everywhere like emails, notes, different spreadsheets but now its all centralized so anyone on the team can see whats happening with a client.

  ### 16. Better control of partners and quotes to close more sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juan  T. | DevOps, Computer Software, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Odoo CRM?**

It helps me to have better control of the business partners. It also allows me to see sales opportunities, quote and close deals, as well as review the history I have with each client.

**What do you dislike about Odoo CRM?**

The interface could improve, as it is currently quite standard.

**What problems is Odoo CRM solving and how is that benefiting you?**

Well, it helps me keep the contacts organized, complete, and keep the opportunities up to date.

  ### 17. Comprehensive CRM with Cost-Effective Pricing

**Rating:** 4.0/5.0 stars

**Reviewed by:** Marinos M. | Communications, Marketing and Advertising Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 09, 2025

**What do you like best about Odoo CRM?**

I found Odoo CRM to be quite intuitive, which made the setup process not very difficult. The availability of helpful articles and support from resellers like eased the implementation. I appreciate its ability to centralize client records, conversation history, and order history. The system's intuitive feature that allows listing commands using the backslash key is especially useful. I love its comprehensive search capabilities across all modules. The fact that it is available both in web and Windows versions adds to its convenience. Odoo CRM offers all modules and features for a single price per user, which is cost-effective and amazing compared to other CRM systems.

**What do you dislike about Odoo CRM?**

I am not satisfied with the mail client integration in Odoo CRM. It is not seamless, which means I cannot use a mail client to send an email and have that email recorded in Odoo automatically. The system requires me to send emails directly from Odoo to have them integrated, but then it does not synchronize with my existing mail client. Essentially, I must use Odoo as my main client to track emails, which is inconvenient.

**What problems is Odoo CRM solving and how is that benefiting you?**

I use Odoo CRM to maintain centralized client records, including conversation and order history, and to manage and filter client statistics and sales orders effectively.

  ### 18. Streamlined Quoting, Needs UI Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jillian F. | Operations Specialist, Consumer Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Odoo CRM?**

I like that Odoo CRM is easy to use once it's all set up, allowing us to send a quote right from the potential business section. It reduces the time between speaking to a client and them receiving the quote, which is really helpful.

**What do you dislike about Odoo CRM?**

The interface can be a little bit more user friendly and the initial setup was very time consuming due to the need to fill in and customize a lot of areas.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM keeps all my documentation in one place, eliminating the need to switch between systems. It's easy to use and speeds up the process of sending quotes to potential clients, reducing the time between client discussions and quote delivery.

  ### 19. Cost-Effective Open Source CRM Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erik P. | Security Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 02, 2026

**What do you like best about Odoo CRM?**

I found Odoo CRM to be reasonably priced and easy to get used to. It's cheaper than Microsoft or other alternatives and nice to be NIS2 compliant. There were no issues when a demo tenant was spun up by a local partner, making things smooth for us as an end client. Odoo CRM seems to be one of the best non-USA CRM solutions, which is also open source.

**What do you dislike about Odoo CRM?**

Localization for Slovenian language was troublesome in the year 2022, specifically fiscal localization.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM provides one point of communication and data gathering, which we used in finance, marketing, and IT support.

  ### 20. Practical, Efficient Expense Reporting with Accounting in One Place

**Rating:** 4.0/5.0 stars

**Reviewed by:** Pierrick B. | Risk analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 01, 2026

**What do you like best about Odoo CRM?**

What I like most about Odoo is that it centralizes accounting and expense management in one system. Submitting expense reports is straightforward, and everything is directly connected to accounting, which reduces manual work and errors. It’s practical and efficient for basic financial processes.

**What do you dislike about Odoo CRM?**

Odoo can feel complex when you only use a small part of it. Many features are not relevant for our use case, which makes the interface sometimes heavier than necessary. The expense module works well but could be more intuitive and faster to use.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo helps manage accounting and expense reporting in a structured and centralized way. It simplifies expense submission, validation, and tracking, while ensuring everything is properly recorded in accounting. This saves time, improves accuracy, and reduces back-and-forth with the finance team.

  ### 21. Keeps Sales on Track and Makes Partner Updates Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Filipe F. | Support lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Odoo CRM?**

It helps me keep the sales department under control and makes it easy to share updates with my partners.

**What do you dislike about Odoo CRM?**

The fact that you have to actívate module per module

**What problems is Odoo CRM solving and how is that benefiting you?**

The fact that I have all of my sales under control. And track the sells easily

  ### 22. Odoo CRM: real flexibility for B2B sales teams

**Rating:** 3.5/5.0 stars

**Reviewed by:** Luis C. | Auditor de procesos y calidad, Wholesale, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 26, 2025

**What do you like best about Odoo CRM?**

What I liked most about Odoo CRM was how it truly managed to unite our business operations: from lead acquisition to follow-up, closing, and invoicing, all within the same ecosystem, without having to jump from platform to platform. The visual interface of the pipeline, the automatic assignment of activities, and the real-time reports gave us immediate clarity on the status of opportunities and bottlenecks. Additionally, the fact that it integrates out of the box with other Odoo modules — sales, inventory, invoicing — saves us a lot of manual reconciliations and reduces errors.

**What do you dislike about Odoo CRM?**

Now then, not everything is perfect. The first phase of implementation was a bit uphill for the team: some colleagues took time to get familiarized and a lot of time had to be dedicated to training. We also noticed that certain more sophisticated functions (for example, specific external integrations or highly customized workflows) require development or technical intervention, which increases the cost and adjustment time. In scenarios with a lot of data and active modules, the platform can feel a bit slow or heavy if it is not well optimized. But overall, these frictions have not been enough to overshadow the value it brings to the business.

**What problems is Odoo CRM solving and how is that benefiting you?**

One of the challenges with Odoo CRM is the complexity in customization and configuration, especially when your sales process has localized particularities: if you make many deep modifications, updating the platform can lead to incompatibilities or unexpected failures. Another common pain point is data migration, because if historical records are disorganized or in many different systems, importing everything into the CRM can be laborious. The team also needs to adapt: the learning curve can initially limit adoption, and without good support or internal training, it's easy for some users not to take advantage of key features. In environments with a lot of data or active modules, performance can degrade if the infrastructure is not well-sized.

But precisely those challenges can turn into advantages if addressed well. For example, making customizations with criteria (keeping it as "standard" as possible and modularizing the extra) allows the system to evolve without breaking; planning the migration with data cleaning and phases avoids errors and makes adoption "smoother"; investing in training ensures the team takes advantage of automatic functions, workflows, and reports; and optimizing infrastructure (instance, database, indexes) ensures performance is smooth even with many users or transactions. In our experience, these improvements have allowed us to turn what was a risk into a strength: today the CRM is a real engine of efficiency, not just a repository.

  ### 23. Powerful Toolset, but Complex Module Setup Needs Improvement

**Rating:** 2.5/5.0 stars

**Reviewed by:** Allan G. | Transportation Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Odoo CRM?**

An expansive number of tools and focus areas.

**What do you dislike about Odoo CRM?**

The large number of modules and the way they interact with each other makes the setup process difficult.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo is providing a basic client directory as cost to add modules is too high

  ### 24. Flexible, Free Open-Source Tool That Scales Easily

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ganesh G. | Senior Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about Odoo CRM?**

It’s open source, which means it’s free and can be extended to any length. It also offers a high degree of flexibility.

**What do you dislike about Odoo CRM?**

Initial setup is tedious and a little time consuming.

**What problems is Odoo CRM solving and how is that benefiting you?**

In the times of interconnectivity and flows - Odoo CRM enable small and medium sized businesses to grow without having to worry about he fluctuating prices of CRMs. It’s has fine tuned connectivity with Slack, WhatsApp, Gmail and Telegram allowing a real-time information channel.

  ### 25. Efficient Tool for Managing Sales and Performance

**Rating:** 5.0/5.0 stars

**Reviewed by:** RUTURAJ T. | CRM Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about Odoo CRM?**

i liked the UI of the odoo and i can track all the activity and performance at one place and odoo has the good customer support

**What do you dislike about Odoo CRM?**

advanced features require additional configuration and customization, which can take time to set up properly.

**What problems is Odoo CRM solving and how is that benefiting you?**

solves the problem of scattered sales data by centralizing customer information, sales activities, and performance tracking in one system. This helps me stay organized, monitor progress easily, and make better decisions based on real-time data

  ### 26. How Odoo CRM Helped Me Stay Organized and Close More Deals

**Rating:** 5.0/5.0 stars

**Reviewed by:** Wendy R. | International Logistics Senior, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 08, 2025

**What do you like best about Odoo CRM?**

I really like how simple and customizable Odoo CRM is. It’s easy to adjust to my business needs and connect with other Odoo apps like Sales, Invoicing, and Marketing. The interface is clean, and I can track every lead and opportunity step by step. Another big advantage is that it gives me clear analytics and insights, helping me understand my sales performance and make better decisions.

**What do you dislike about Odoo CRM?**

The only downsides are that it can take some time to learn at first, especially if you’re new to CRM systems. Also, some of the advanced features require paid modules, and full customization might need a bit of technical knowledge.

**What problems is Odoo CRM solving and how is that benefiting you?**

Using Odoo CRM has really helped me organize and improve the way I manage customer relationships. Before, I struggled to keep track of leads, follow-ups, and client communication. With Odoo CRM, everything is in one place — from contacts and sales pipelines to tasks and reports — which makes my workflow much more efficient and professional. It helps me save time, stay organized, and never miss a sales opportunity.

  ### 27. A Powerful, Unified CRM Burdened by High Complexity

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shilajit C. | Sr. Sales Founding SDR, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Odoo CRM?**

Simplistic UI with multiple integration.

**What do you dislike about Odoo CRM?**

complex setup. took the team to setup and configure.

**What problems is Odoo CRM solving and how is that benefiting you?**

Data monitoring, listing and reminders with detailed view.

  ### 28. last few months experiance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Suvendu S. | Digital Marketing Executive, Retail, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about Odoo CRM?**

What I like most about Odoo CRM is its simplicity and flexibility. The interface is very clean and easy to navigate, even for someone who is new to CRM tools. I love how it connects seamlessly with other Odoo modules like Sales, Inventory, and Invoicing, which makes it much more than just a CRM. The automation features, pipeline tracking, and real-time reporting really help in staying organized and focusing on leads. It saves a lot of time and reduces the need to switch between different platforms since everything is integrated. using frequently.

**What do you dislike about Odoo CRM?**

While Odoo CRM is powerful, the initial setup and customization can take some time, especially if you’re not very technical. Sometimes it feels that certain advanced features require developer support, which might not be ideal for smaller teams. The customer support can also be a bit slow during peak times, and documentation can be overwhelming if you’re searching for very specific details. Additionally, some integrations with third-party apps require extra configuration which could be simplified.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM is solving the problem of managing customer relationships and sales processes all in one place. Before using it, tracking leads, opportunities, and customer interactions was scattered across different tools and spreadsheets, which was inefficient and prone to errors. With Odoo CRM, I have a centralized platform that automates follow-ups, tracks communication history, and provides clear visibility into the sales pipeline. This helps me prioritize leads better, close deals faster, and improve customer satisfaction. The integration with other modules like sales orders and invoicing also streamlines workflows, making everything smoother and saving a lot of time. Overall, it has boosted my productivity and helped create a more organized and scalable sales process.

  ### 29. Great Value with a Wide Range of Features and Strong Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vaibhav A. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Odoo CRM?**

They offer a wide variety of features at such a good rate. It also have very good customer support team.

**What do you dislike about Odoo CRM?**

The interface can be improved as it looks to old type.

**What problems is Odoo CRM solving and how is that benefiting you?**

It helps me in getting connected to my clients more and helping in to grow my business

  ### 30. Odoo - Flexible, Well-Integrated, and Cost-Effective—Easy to Customize for Growing Businesses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jyoti Prakash Y. | Server and Cloud Administrator, Computer & Network Security, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about Odoo CRM?**

It is flixible, well-integrated ,cost-effective and easy to customize, making it ideal for growing businesses.

**What do you dislike about Odoo CRM?**

Steep learning curve and heavy customization effort for complex enterprise needs.

**What problems is Odoo CRM solving and how is that benefiting you?**

It centrailizes sales data,automates follow-ups and integrates with other business apps,saving time and improving deal visibility.

  ### 31. Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Graphic Design | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

  ### 32. Streamlined Sales with Odoo CRM, Minor Delays Noted

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hrishabh D. | Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about Odoo CRM?**

I find Odoo CRM incredibly easy to use and very affordable, which stood out compared to other options like HubSpot and Zoho. The setup process was straightforward, which is a significant plus. The system has significantly improved my workflow, offering valuable insights into sales cycles and making my sales and presales processes more efficient. The pipeline management, contact management, and accounts management features are especially helpful, and these functionalities boost my overall efficiency.

**What do you dislike about Odoo CRM?**

I have encountered static delays at times while using Odoo CRM. Although this issue is not unique to Odoo and is seen in other CRMs as well, it would be beneficial if these delays could be minimized or improved.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM provides clarity in our sales cycle, streamlines sales and presales processes, and improves overall efficiency with useful functionalities like pipeline and account management.

  ### 33. one of the fasted website builder

**Rating:** 3.5/5.0 stars

**Reviewed by:** Harshita D. | React JS developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 10, 2025

**What do you like best about Odoo CRM?**

The simple UI, amazing UX. it is very easy to use ad adapt. I used  it to cretae a simple website for a restaurant for learning as i was explorring its features, and o my god did it do the greatest job. i has so many built in features and no limiotation because we can edit it according to our needs as well.

**What do you dislike about Odoo CRM?**

it has limited featured for free tier, honestly it took me some time to get used to the process

**What problems is Odoo CRM solving and how is that benefiting you?**

when you need a quick simple website, yopu can easily use it.

  ### 34. Flexible and Powerful CRM with Excellent Integration Capabilities

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nitesh S. | Senior BDE | Expert in Lead Generation, Client Relations & Revenue Growth, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 06, 2025

**What do you like best about Odoo CRM?**

Odoo CRM stands out for its simplicity, flexibility and seamless integration with the rest of the Odoo ecosystem. I really like how easily I can customize pipelines, automate workflows, and get a clear visual view of leads and opportunities through the Kanban interface. The fact that it connects effortlessly with modules like Marketing, Invoicing and Project Management makes it a complete solution for managing the entire customer lifecycle.

**What do you dislike about Odoo CRM?**

The initial setup and customization in Odoo CRM can be a bit complex without technical expertise.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM helps streamline our entire sales process by centralizing leads, automating follow-ups and giving real-time visibility into the pipeline saving time, reducing manual work and improving team collaboration and conversion rates.

  ### 35. Fast and Lightweight, but Missing Key Workflows and Activity Timer Automation

**Rating:** 2.5/5.0 stars

**Reviewed by:** Robert C. | Sr. Director of Client Success, Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Odoo CRM?**

It loads quickly and is scaled down well.

**What do you dislike about Odoo CRM?**

It lacks some of the market workflows and follow-ups. It should have morew automation around activity timers.

**What problems is Odoo CRM solving and how is that benefiting you?**

It helps me stay organized.

  ### 36. Powerful Lead Gen and AI Features with Seamless Email Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Varun R. | Business and Education Consultant, Consulting, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about Odoo CRM?**

Most of the features lead generation, AI features, funnel strategy optimization, client communication, email integration

**What do you dislike about Odoo CRM?**

Pricing and little behind current industry stnadards

**What problems is Odoo CRM solving and how is that benefiting you?**

Lot of problems helping organizations build a structured CRM and framework for their employees, vendors and clients

  ### 37. Perfect for creating a website - way easier than expected!

**Rating:** 3.5/5.0 stars

**Reviewed by:** Harshita  S. | React JS developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 04, 2025

**What do you like best about Odoo CRM?**

i used odoo to cretae a website that i needed intstantly, to be honest it was very easy, i just had to provide basic info and it worked like charm., it has n numbers of drag n drop features. i created my website literally in hours

**What do you dislike about Odoo CRM?**

it has limited features for free tier. also customer support is a bit slow but thats okay because i did not face many problems.

**What problems is Odoo CRM solving and how is that benefiting you?**

well i used just one feature but odoo provides so many featrures which can be interconnected to perform operations and make them seamless

  ### 38. Streamlined Bakery Management with Cost-Effective Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Amaan R. | Ads manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 10, 2025

**What do you like best about Odoo CRM?**

I like that Odoo CRM connects everything—like the Odoo website and tools—so I don't have to shuffle around or play with different tools. It's really easy to use and cost-effective.

**What do you dislike about Odoo CRM?**

The workflow of email marketing in Odoo CRM needs some improvement. It might be updated by now or not, but as far as I remember, it needed work to make it easier to use.

**What problems is Odoo CRM solving and how is that benefiting you?**

Odoo CRM helps track records of each product in the bakery business, providing accurate data for manufacturing and selling, which is otherwise difficult to manage.

  ### 39. Odoo CRM in Action: Streamlining Sales and Customer Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Waqas F. | Sales Specialist - Microsoft D365/Business Central , Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Odoo CRM?**

Reasonably priced CRM with almost all the features one can find in other competitive crm. Implementing CRM is extremely easy as it is for all sizes of companies whether you are SMB or Large enterprise. It can be deployed either on premise or on cloud as well which gives Odoo an extra advantage over competitors.

**What do you dislike about Odoo CRM?**

Layout of the Odoo is bit overwhelmed, and working around the customization takes a bit of time as it need certified professionals to do the task.

**What problems is Odoo CRM solving and how is that benefiting you?**

Everyday sales cycles, lead management and order processing!

  ### 40. Good CRM for Managing Negotiations

**Rating:** 3.5/5.0 stars

**Reviewed by:** Gutemberg A.

**Reviewed Date:** December 15, 2025

**What do you like best about Odoo CRM?**

I used Odoo CRM for a period, and it is a good CRM. I like managing deals and sales history in it. The functionality to send proposals and manage deals with various clients is useful. It helps to forecast future sales and address client specifics. I had little difficulty in the initial setup.

**What do you dislike about Odoo CRM?**

The historical field could be improved. I feel it could be more visible when accessing or searching for a client.

**What problems is Odoo CRM solving and how is that benefiting you?**

I use Odoo CRM to send proposals, manage negotiations with clients, and forecast future sales.

  ### 41. Great Lead Stages and Source Tracking for Organized Pipelines

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alan S. | Project Manager Jr., Architecture & Planning, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 29, 2026

**What do you like best about Odoo CRM?**

Its stages and the way our leads can be organized, and how we can view where each lead was received from.

**What do you dislike about Odoo CRM?**

The way we have to insert lead information its a bit tricky sometimes.

**What problems is Odoo CRM solving and how is that benefiting you?**

Our call and lead records help us maintain better control over the clients we receive, and they make it easier to provide proper follow-up.

  ### 42. Effortless Lead Management and Organization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joshua F. | Consultor funcional, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Odoo CRM?**

You can manage all your leads simultaneously and keep track of everything.

**What do you dislike about Odoo CRM?**

At times, when there is a large amount of information stored on it, the system can become a bit slow.

**What problems is Odoo CRM solving and how is that benefiting you?**

The way this tool helps organize your leads and manage them is quite effective.

  ### 43. Easy to Use, Great UI, and Effective for Sales Tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vaivhav K. | Head of Growth, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 28, 2026

**What do you like best about Odoo CRM?**

I find Odoo CRM easy to use, and I really appreciate the great UI.

**What do you dislike about Odoo CRM?**

I think Odoo CRM could have a better UX.

**What problems is Odoo CRM solving and how is that benefiting you?**

I use Odoo CRM for sales and tracking leads, and it's easy to use with a great UI.

  ### 44. Over good

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 10, 2025

**What do you like best about Odoo CRM?**

It's very user friendly and very easy to operate

**What do you dislike about Odoo CRM?**

It's very basic in nature if we customize it more and more then we can achieve a advance workflow other default is very basic

**What problems is Odoo CRM solving and how is that benefiting you?**

It's providing me convenience I don't have to go to gmail and draft mails from their I can manage whole leads in the CRM

  ### 45. Powerful and customizable ERP

**Rating:** 4.0/5.0 stars

**Reviewed by:** Marta A. | Ecommerce and content, Manufacturing, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 11, 2025

**What do you like best about Odoo CRM?**

Allows creating companies, as well as headquarters and profiles within the company, enabling the same ERP to differentiate who to send the advertising to. Whether to the purchasing department, the technician, the sales representative...

**What do you dislike about Odoo CRM?**

The fact that the companies and their profiles (whether technical, commercial, etc.) are not grouped 100%, and when, for example, archiving or deleting them, you have to do it profile by profile, deleting just the company is not enough.

**What problems is Odoo CRM solving and how is that benefiting you?**

It allows close monitoring of the follow-up done with clients, recording visits, issues, specific notes... All from a single platform that the entire team has access to.

  ### 46. Cumbersome Workflow Overshadows Customer Management Strengths

**Rating:** 2.5/5.0 stars

**Reviewed by:** Justin C. | Growth Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 29, 2025

**What do you like best about Odoo CRM?**

It is a fine platform for managing customer information.

**What do you dislike about Odoo CRM?**

The workflow can be cumbersome and not as intuitive as something like HubSpot.

**What problems is Odoo CRM solving and how is that benefiting you?**

Having a CRM that is integrated with everything on the shop floor, engineering, and accouting.

  ### 47. Great value for money, but confusing initial setup

**Rating:** 3.5/5.0 stars

**Reviewed by:** Fabio F. | computer technician, Government Administration, Enterprise (> 1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Odoo CRM?**

I did some tests on the tool and what caught my attention the most was the cost-benefit, it is much more acceptable than some of its competitors, lower price and with tools with a large number of features.

**What do you dislike about Odoo CRM?**

The initial setup is somewhat confusing, a lot of help is needed, I needed help from developers for some tasks.

**What problems is Odoo CRM solving and how is that benefiting you?**

the elimination of the need to use multiple tools all in one place

  ### 48. Needs Improvement Despite Useful Block Feature

**Rating:** 2.0/5.0 stars

**Reviewed by:** Андрій . | AI-coach, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about Odoo CRM?**

All in one platform
User-friendly interface

**What do you dislike about Odoo CRM?**

1. Many modules feel incomplete
2. Performance issues in large setups
3. Many useful features require paid modules

**What problems is Odoo CRM solving and how is that benefiting you?**

Process synchronization. Sales control

  ### 49. Sales and Business development

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ahmed H. | Business Development Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about Odoo CRM?**

very easy and productive.
nice user interface.
many modules connected in 1 platform

**What do you dislike about Odoo CRM?**

separate modules with extra charge
need more software development

**What problems is Odoo CRM solving and how is that benefiting you?**

Analysis of data
Customer feedbacks and tracking
Sales progresss

  ### 50. It is used for slaes for manage to lead create and mantain record

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rajan Y. | Technical support engneer, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 21, 2025

**What do you like best about Odoo CRM?**

It is very useful the  mantain to maintain the creation of sales leads and maintain activity records in Odoo CRM

**What do you dislike about Odoo CRM?**

I did not see any dislike in Odoo CRM .it is useful

**What problems is Odoo CRM solving and how is that benefiting you?**

I did not see any problems with odoo CRM


## Odoo CRM Discussions
  - [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) - 1 comment
  - [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) - 3 comments
  - [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) - 1 comment

- [View Odoo CRM pricing details and edition comparison](https://www.g2.com/products/odoo-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A27%3A21+-0500&secure%5Bsession_id%5D=85dd3981-2bda-4375-b13d-70fcec211f23&secure%5Btoken%5D=6dd73b0dcdbf4f06fcc9ba84c973ae18af89d7819476c210742aa0367b3320dc&format=llm_user)
## Odoo CRM Integrations
  - [Android](https://www.g2.com/products/android/reviews)
  - [Apple iOS](https://www.g2.com/products/apple-ios/reviews)
  - [Google Cloud Storage](https://www.g2.com/products/google-cloud-storage/reviews)
  - [Google Translate](https://www.g2.com/products/google-translate/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Webflow](https://www.g2.com/products/webflow/reviews)

## Odoo CRM Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Generative AI**
- AI Text Generation

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Odoo CRM Alternatives
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,576 reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,151 reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,818 reviews)