# Odoo CRM Reviews **Vendor:** Odoo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 199 ## About Odoo CRM With over 5 million users, Odoo is the #1 Open Source CRM software! Odoo CRM allows sales teams to easily keep track of their top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and even create marketing campaign automation to increase their overall sales performance. With Odoo CRM, users can get more leads than ever before. They can also follow-up on phone calls and meetings. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into this fully integrated application. In our latest version (Odoo 14), UTM fields are available as optional fields. Users can handle recurring revenues and manage renewal intervals, as well. Also, you can turn emails received in your Outlook mailbox into leads, and log their content as internal notes. In addition to that, users can now search for leads and opportunities based on phone numbers. Users can track their opportunities pipeline in just a few simple steps, thanks to Odoo's user-friendly Kanban view. Users get an overview of their sales funnel, as well as instant visual information about their next steps, new messages, best opportunities, and expected incomes. The one-of-a-kind Odoo CRM marketing campaign system automates lead acquisitions, follow-ups, and special offers. Users can also determine automated actions based on predefined rules. Odoo CRM's key features are: a Kanban view to track the sales opportunities pipeline, a clear view of the next steps and actions to complete, automated creation of leads based on incoming emails (or coming directly from a website), and users can use their own email client! What more could you ask for?! ## Odoo CRM Pros & Cons **What users like:** - Users find Odoo CRM's **ease of use** enhances lead management and simplifies marketing processes effectively. (20 reviews) - Users appreciate the **ease of managing leads** with Odoo CRM, enjoying its comprehensive tools for effective communication. (11 reviews) - Users appreciate the **user-friendly interface** of Odoo CRM, making navigation and integration seamless and intuitive. (10 reviews) - Users love the **easy customization** of Odoo CRM, allowing seamless adjustments to fit their business needs. (9 reviews) - Users appreciate the **affordability** of Odoo CRM, making it ideal for both startups and larger enterprises. (7 reviews) - Users appreciate the **easy setup** of Odoo CRM, allowing quick onboarding and efficient use for sales teams. (5 reviews) - Users appreciate the **easy tracking** of sales activities in Odoo CRM, enhancing overall organization and efficiency. (5 reviews) - Users love Odoo CRM for its **extensive features** , enabling easy customization and a powerful all-in-one solution. (5 reviews) - Users praise the **easy implementation** of Odoo CRM, facilitating a smooth onboarding process for sales teams. (4 reviews) - Flexibility (4 reviews) **What users dislike:** - Users find the **learning curve steep** , as advanced features need time-consuming configuration and the interface is not user-friendly. (13 reviews) - Users find Odoo CRM's **limited customization** challenging, especially for advanced features and complex processes. (8 reviews) - Users struggle with **integration issues** , finding it difficult to connect Odoo CRM seamlessly with other platforms. (4 reviews) - Users find Odoo CRM to be **not intuitive** , highlighting challenges with its cumbersome workflow and interface design. (4 reviews) - Users experience **slow performance** with Odoo CRM, especially when handling large volumes of information, affecting efficiency. (4 reviews) - Time-Consuming (4 reviews) - Users find the **expertise required for customization** in Odoo CRM daunting, especially for those less technical. (3 reviews) - Users find **feature issues** in Odoo CRM, noting complexity in setup and a need for additional development support. (3 reviews) - High Complexity (3 reviews) - Incomplete Information (3 reviews) ## Odoo CRM Reviews ### 1. User Friendy **Rating:** 5.0/5.0 stars **Reviewed by:** Salvador A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Odoo CRM?** Easy to use Very Graphical Short learning to use **What do you dislike about Odoo CRM?** Nothing at all, as all in time is going to continue evolving, to this point, great job **Recommendations to others considering Odoo CRM:** It´s a great tool, always work with a partner who has the experience implementing this kind of solutions and always take at the beggining the right requirements and set the correct expectations to make the installation and GoLive most realistic **What problems is Odoo CRM solving and how is that benefiting you?** Customers follow up and offers continuity this give us the correct tracking to make our sales team more effective ### 2. I am Happy with the platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Odoo CRM?** Customization. It is easily extendable. However, all those 3rd party modules for Enterprise solutions do not work, the service the most of them that provide is awful. **What do you dislike about Odoo CRM?** I enjoy using Odoo and how easily customizable it is. However we face into quite a few bugs since the begging of the use and Odoo have not fixed it yet. We needed to do it on our own. **Recommendations to others considering Odoo CRM:** It is a really good value for price. **What problems is Odoo CRM solving and how is that benefiting you?** A Single Platform for Customer Life-Cycle. ### 3. Max-Gain Systems, Inc. use of Odoo CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2020 **What do you like best about Odoo CRM?** Odoo CRM provides a standard, centralized place to store customer data. It's flexible and customizeable enough to serve as a hub for multiple sources of customer inquiries. **What do you dislike about Odoo CRM?** The Odoo CRM tends to pigeon-hole the user into certain types of sales flows and could be a bit more adjustable on the front end. **What problems is Odoo CRM solving and how is that benefiting you?** The CRM allows us to centralize leads. We also have a customization that allows us to notify users when back ordered / out of stock items are available. ### 4. I used to use Odoo CRM foR IT services company in Jordan and Gulff also in the middle east **Rating:** 5.0/5.0 stars **Reviewed by:** Ammar A. | Operations Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2020 **What do you like best about Odoo CRM?** Simple procedures and straightforward workflows Great UI Great UX Good smooth and direct interaction **What do you dislike about Odoo CRM?** Some cycles needs to be reformed not showing the user experience best practice, as some users needs more clarifications to fulfill their tour on the CRM module, noting that the users will be happy to have directions each step they accomplished working on the system, not mentioning that some users are not IT background they maybe from other fields, and they may face some difficulties finishing their daily work. **Recommendations to others considering Odoo CRM:** I highly recommend SME companies as it is high valued and low cost in comparison to other tools **What problems is Odoo CRM solving and how is that benefiting you?** Having a good tool to manage my relationship with lots of customers Simple user friendly system that helps my staff to use in daily bases Following up my customers and achieve the on time reporting Gaining attention of required users to handle their tasks on time no delay Response fast to clients ### 5. Odoo: CRM functions out of the box for a fraction of the price of the competition **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Odoo CRM?** I appreciate the built in reporting and metrics. Odoo is incredibly easy to use as a CRM out of the box, and I haven't found a function I need that Odoo hasn't been able to handle for me. **What do you dislike about Odoo CRM?** I suppose the system could be more robust out of the box as a CRM BUT you can customize it anyway you want if you have the "studio" module, so this isn't really as much of a major concern if you really need the customization. **What problems is Odoo CRM solving and how is that benefiting you?** Tracking customer information, the main purpose of a CRM. It is also very easy to use my CRM in Odoo to send quotes to customers and manage my other complex business functions. ### 6. Simple CRM fully integrated to their ERP **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew James D. | Director of Innovation, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Odoo CRM?** IT is simple CRM that can be self implemented **What do you dislike about Odoo CRM?** It doesn't monitor emails in 3rd party services like Gmail or Office. You have to use their email service (in the chatter) that most users won't adopt. To integrate to 3rd party app but they don't have the same level of functionality versus Copper, Salesforce, Pipedrive, Hubspot, etc. And also their UI is pretty old, it is like using Windows 97. **Recommendations to others considering Odoo CRM:** It a simple CRM that works especially if you use its UI to engage with customers. What is really simple is creating workflows through automated or schedule actions. **What problems is Odoo CRM solving and how is that benefiting you?** Customer database, registering interactions, lead generations, pipeline management and quoting. We also use their email marketing solutions. ### 7. It is predectible and easy to understand their flow... **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Odoo CRM?** the simple way to change the phases for an Opportunity and the way that you can qualify them. And also the shedule for activities. **What do you dislike about Odoo CRM?** We need to link the opportunities with quotations... meaning the result for adding the amount in the opportunity and quotations for the same customer, will result in a best way to management the client´s needs. **What problems is Odoo CRM solving and how is that benefiting you?** Control for our quotations, follow up for the sales flow, schedule for meetings with customers. ### 8. Interacts well w other apps **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah N. B. | Chief Financial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Odoo CRM?** I like that it interacts well with the Sales app. **What do you dislike about Odoo CRM?** I think the parent contact to child contact relationship can get confusing for users. Linking subsidiaries to accompany or linking employees to a main company can become confusing for those adding contacts **Recommendations to others considering Odoo CRM:** I would recommend watching videos and getting training. And then providing extensive training to your staff on how to use the program **What problems is Odoo CRM solving and how is that benefiting you?** It has been super helpful in reducing the amount of time we spend with data entry. We used to have a separate customer contact database and have to also load their information into QuickBooks upon making a sale. We save a ton of time now. It’s all in one system. ### 9. Very good application really that I recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2020 **What do you like best about Odoo CRM?** The fact that we are able to have opportunities at our fingertips and that we may be able to rekindle customers by clicking **What do you dislike about Odoo CRM?** The possibility of sending SMS natively because for African countries all users do not necessarily have access to emails, but they have easy access to SMS **What problems is Odoo CRM solving and how is that benefiting you?** The fact that we are able to have opportunities at our fingertips and that we may be able to rekindle customers by clicking ### 10. Awesome for small business **Rating:** 4.0/5.0 stars **Reviewed by:** Mouhamadou A Makhtar L. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Odoo CRM?** Ease of use. Cloud service. Incremental information **What do you dislike about Odoo CRM?** Connexion sometimes not very good........ **What problems is Odoo CRM solving and how is that benefiting you?** Not loosing leads with a great crm ### 11. CRM Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Odoo CRM?** this is 100% customizable for the needs of each company, all menus views and tables customizable. cimple to manage permissions between users. **What do you dislike about Odoo CRM?** it's very difficult to know what are the first steps. **Recommendations to others considering Odoo CRM:** view a lot of videos before configuring the odoo platform. **What problems is Odoo CRM solving and how is that benefiting you?** each department has live access to information with restriction accesses. ### 12. Great product. Does everything I need it to do. **Rating:** 5.0/5.0 stars **Reviewed by:** Jon P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Odoo CRM?** The ability to see everything on one screen in tiles is great. **What do you dislike about Odoo CRM?** Linking to other areas of Odoo is not a standard feature **Recommendations to others considering Odoo CRM:** Plan for a bit of customization to get the system working to your needs **What problems is Odoo CRM solving and how is that benefiting you?** Keeping track of Opportunities that have not been contacted or realized is the greatest benefit ### 13. Very user friendly, not complicated to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Odoo CRM?** The easyness of scheduling follow ups makes sure it gets done. **What do you dislike about Odoo CRM?** Up to now we have not reached something that we dislike, we are in the starting phase. **Recommendations to others considering Odoo CRM:** Watch the videos, ask the questions. The support has been great up to now. **What problems is Odoo CRM solving and how is that benefiting you?** The biggest problem we solved was the timely follow up. Working with excel was just not cutting it anymore due to the business growing. Now we can make sure all clients will get contacted. ### 14. Great After Some Retooling **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Odoo CRM?** I love the amount of data that we are able to track and analyze in this app. After being able to add extra fields and track through the dashboard, many decisions can be made on the fly. Our sales funnel has been improved as well through some automated actions that we added to the app. **What do you dislike about Odoo CRM?** Again, UI could always improve. A little easier viewing would be greatly appreciated in this app. I would love to see more options to make this app look better **What problems is Odoo CRM solving and how is that benefiting you?** Sales Funnel and Data Analytics are being improved here. We are able to see what products are being chosen by clients as well as why with correlational lead data. ### 15. CRM for supporting sales processes **Rating:** 4.5/5.0 stars **Reviewed by:** Kęstutis . | Sales process development manager , Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2020 **What do you like best about Odoo CRM?** Very flexible software. As open-source, it allows many customizations. Philosophy of ODDO CRM reminds me of Android smartphone. If you need any functionality, you just look for the appropriate apps in ODOO or other developers. All of that gives fast and relatively cheap development and customization. **What do you dislike about Odoo CRM?** At first look, UI looks a little old fashioned, but after some usage, simplicity and intuition of UI becomes very eligible. **What problems is Odoo CRM solving and how is that benefiting you?** operate ODOO as CRM ### 16. Excellent work tool, helps to organize the administration of the company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Odoo CRM?** It is a tool that is easy to access, clear and accurate where any user can use it without help. **What do you dislike about Odoo CRM?** There are times when if I have more than one screen open, I close the session **What problems is Odoo CRM solving and how is that benefiting you?** The benefit it gives me is to keep all the records in an organized way in the organization ### 17. Odoo CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Odoo CRM?** Easy to use the CRM module and it is logical **What do you dislike about Odoo CRM?** Can not organize contacts under a company **What problems is Odoo CRM solving and how is that benefiting you?** Replaced old system ### 18. Leveraged CRM tables to scalably manage large numbers of customers and vendors! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Odoo CRM?** The versatility of the tables, how you can import lots of data. **What do you dislike about Odoo CRM?** The out-of-the-box import-friendly-export function of updating data is a bit clunky for non technical users. **What problems is Odoo CRM solving and how is that benefiting you?** Having a central source of truth for all customer and vendor data, and being able to seamlessly see the associated Helpdesk tickets, Invoices, Bills, etc. ### 19. Its our 3th generation of CRM solutions and I'm sure Odoo was the best choice. **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandar R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Odoo CRM?** I am convinced Odoo has the best one UI. Its very easy for customising, very well integrated with a lot of Odoo and other solutions. We also integrated Odoo CRM with Project, for so called "project sales". In an increasingly dynamic economy, consequently, the necessary changes in the information system of companies, the issue of support is increasingly pressing. One of the most broad partner network is additional Odoo value. So Odoo CRM I am fully recomending! **What do you dislike about Odoo CRM?** I can not remember right now - mazbe we need integration with 3CX PBX system **What problems is Odoo CRM solving and how is that benefiting you?** The kay benefits are centralising data and standardizing sales process. ### 20. Efficient Data Collection Point **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Odoo CRM?** Ease of use. Interconnection between other Odoo apps. **What do you dislike about Odoo CRM?** Some salespeople need to be on more than one sales team, but Odoo doesn't support that natively. **What problems is Odoo CRM solving and how is that benefiting you?** We needed an access point, available on a mobile device, to collect data and track new jobs. ### 21. Great software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Odoo CRM?** Integration of different modules, flexibility in selection and setup, multi-user **What do you dislike about Odoo CRM?** The website editor is not so easy to master **Recommendations to others considering Odoo CRM:** Go for it, specially of you're an SME **What problems is Odoo CRM solving and how is that benefiting you?** Customer centric approach between multiple users ### 22. A great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Odoo CRM?** Easy to use, intuitive and practical It has made our job easier. **What do you dislike about Odoo CRM?** Some duplicate contacts, but that's normal. **Recommendations to others considering Odoo CRM:** You can search videos on Youtube, it's very easy to use **What problems is Odoo CRM solving and how is that benefiting you?** Increase the number of customers. ### 23. Used previously bang for buck its a great choice **Rating:** 4.5/5.0 stars **Reviewed by:** Jaime G. | Chief Operating Officer Latam, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Odoo CRM?** Price and Malleability its adaptable and cheap **What do you dislike about Odoo CRM?** SH backend work for development is not a nice experience so far **Recommendations to others considering Odoo CRM:** Know your sales cycles early on before evaluation **What problems is Odoo CRM solving and how is that benefiting you?** Visibility and forecasting ### 24. Eficient **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Odoo CRM?** Integrante all t'he workflow in one app. **What do you dislike about Odoo CRM?** Poor UX/UI experience. A lot of fields and Information **Recommendations to others considering Odoo CRM:** More usable **What problems is Odoo CRM solving and how is that benefiting you?** Leads management ### 25. Odoo CRM covered everything what any business needs to grow the business **Rating:** 4.5/5.0 stars **Reviewed by:** Vrajlal A. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2020 **What do you like best about Odoo CRM?** It's easy to use and cost effective as well. Easily manageable dashboard. Great UI/UX. **What do you dislike about Odoo CRM?** Two version CC and enterprise create confusion that which one is better. **Recommendations to others considering Odoo CRM:** Odoo is easy to use and cost effective solution for any business. You can use it or at least try it and i am sure that you will love it. I recommend anyone who want to go with the Odoo, just go with it. **What problems is Odoo CRM solving and how is that benefiting you?** You can streamline your work flow, You can manage sales pipeline, You will get regular notification of your to do list, You can change view of dashboard (Drag and Drop) ### 26. Excellent Open Source Software for customer tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Adaulfo A. | Human Resources Manager, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Odoo CRM?** It is a great free software to be used on web pages in the cloud or directly in stores. **What do you dislike about Odoo CRM?** Everything is very good with Odoo CRM, it provides you with an efficient workflow, nothing seems negative to me. It really is very good and secure. **Recommendations to others considering Odoo CRM:** It is excellent software, I truly recommend it. **What problems is Odoo CRM solving and how is that benefiting you?** It is a super tool that helps you closely follow potential clients for your business. You can create unique and professional design templates that adapt to any need of your business. With its CRM, you can manage the entire organization, based on customer satisfaction efficiently. All project management becomes easier because you can have effective organization of your warehouses and manufacturing at hand, keep your accounting up to date, manage points of sale and inventory at the same time, and as if that weren't enough, generate your own marketing campaigns and create a good workflow. ### 27. Best CRM for use ! **Rating:** 5.0/5.0 stars **Reviewed by:** Manish N. | Business Development Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2020 **What do you like best about Odoo CRM?** Odoo CRM is really easy to use and availability with lots of features. Its inventory system also very good for use, and user friendly . **What do you dislike about Odoo CRM?** Need to use colors and offer some customization to client for they choose some colors . **What problems is Odoo CRM solving and how is that benefiting you?** I am using totally for my project handling to my client data work. Because of that its lots of reliable for my work to handle. ### 28. Odoo CRM Feedback All Modules are integrated and Can be customized as per business Requirement **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul M. | Internal Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2020 **What do you like best about Odoo CRM?** All modules are Integrated. Thus customer does not need to purchase other software **What do you dislike about Odoo CRM?** Software should allow customization of field for every screen entry **What problems is Odoo CRM solving and how is that benefiting you?** Payroll integration with fingerprint device. ### 29. Is effective CRM tools.Know customers and their preferences and enabling us to create unique value. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2020 **What do you like best about Odoo CRM?** The ability to analyse my sales or outdoor pipeline at each stage and identity the blockades. Also the best thing is reading clusters and be able to do cluster analysis. **What do you dislike about Odoo CRM?** Integration of various models is lacking and can be used for single case. **Recommendations to others considering Odoo CRM:** It’s absolutely effective and aids business growth **What problems is Odoo CRM solving and how is that benefiting you?** I have been able to study my customers at each stage of funnel. And to be able to solve the problems faced by them at different levels. Also I have been able to convert the prospects into customers by studying their behaviour. ### 30. interesting funcs, poor support **Rating:** 3.5/5.0 stars **Reviewed by:** Piotr M. | Strategic HR Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2020 **What do you like best about Odoo CRM?** cloud based, easy to use, open source, open arch. **What do you dislike about Odoo CRM?** partners are not capable to help clients, **Recommendations to others considering Odoo CRM:** you either need to go vanilla or take another CRM, partner support is terrible. **What problems is Odoo CRM solving and how is that benefiting you?** pipeline mngt, good calculations, great reporting capcity ### 31. Cost Effective **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2020 **What do you like best about Odoo CRM?** As it is open source, it help to keep cost down, which is major part now a days. Every one look for cost effective solution. **What do you dislike about Odoo CRM?** Limited reach. Its very difficult to find the right resource. **Recommendations to others considering Odoo CRM:** need more visibility in the market. **What problems is Odoo CRM solving and how is that benefiting you?** It is helping to my client to manage their client life cycle in very cost effective ways ### 32. User friendly CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2020 **What do you like best about Odoo CRM?** It has very good modern user interface also it's mobile user interface make it more easy to use. Apart from this, reduce data entry and helps mainly in leads nurturing and lead scoring. **What do you dislike about Odoo CRM?** I didn't find any problem while using this since it is open CRM and everything is customisable **What problems is Odoo CRM solving and how is that benefiting you?** We are using this for lead management ### 33. Easy tracking your leads and convert to quotation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about Odoo CRM?** Status for every opportunity. Help me a lot to maintain until the quotation **What do you dislike about Odoo CRM?** In Odoo 12, CRM can not display previous quotation for the same customer **Recommendations to others considering Odoo CRM:** Best suite application for customer relationship **What problems is Odoo CRM solving and how is that benefiting you?** I can manage more easily ### 34. Very flexible and easy to use CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2020 **What do you like best about Odoo CRM?** Odoo CRM has Many features and is easy to use and configure **What do you dislike about Odoo CRM?** Nothing so far. Send to cover all the bases **Recommendations to others considering Odoo CRM:** If you want an inexpensive, easy to use CRM application, Odoo is the way to go! **What problems is Odoo CRM solving and how is that benefiting you?** We wanted to keep yeah of our protective clients and keep track of them so that our team members will remember to followup. ### 35. Insightful Odoo experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2020 **What do you like best about Odoo CRM?** The intuitive navigation requires little or no instruction. **What do you dislike about Odoo CRM?** The technical terms and liberal commonly used term like partner. **Recommendations to others considering Odoo CRM:** Use it. It is easy. **What problems is Odoo CRM solving and how is that benefiting you?** In order to maximize productivity and usefulness of CRM, it must be easy to use and UI is simple to learn. ### 36. Fully Featured Odoo CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Odoo CRM?** time sheets management is so easy for usage and understanding **What do you dislike about Odoo CRM?** complicated pricing plans and modules dependencies cost extra money **What problems is Odoo CRM solving and how is that benefiting you?** I added a widget that shows the time shortage that employee needs to compensate to match their contract schedules and an alert when it becomes more than one working day shortage ### 37. Best CRM with integrated erp **Rating:** 4.0/5.0 stars **Reviewed by:** Parth P. | Co-Founder & Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2019 **What do you like best about Odoo CRM?** Odoo CRM is the best CRM which Is easily integrate any third party system. Having good user interface and also support odoo CMS. **What do you dislike about Odoo CRM?** There is no live dashboard in the CRM. That is only the down side of the odoo crm. **What problems is Odoo CRM solving and how is that benefiting you?** It will help to increase my companies lead and also it will help a lot in sales team and also to customers. ### 38. Easy to use, powerful pipeline management, Makes CRM fun **Rating:** 5.0/5.0 stars **Reviewed by:** Ray C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2017 **What do you like best about Odoo CRM?** Coming from Netsuite and Salesforce, CRM use was difficult to enforce and inevitably adoption would decline. Odoo CRM was so simple to deploy, and so intuitive our users had almost no learning curve. Drag and drop pipeline stages, email directly from Opportunity, Quote directly from Opportunity. Best part is that it is so simple to manage opportunities our reps can use PC, Tablet or Phone just as easy with no complaints. **What do you dislike about Odoo CRM?** I wish there were more options for look and feel like color changes. **Recommendations to others considering Odoo CRM:** For most effective deployment, be sure to document requirements properly from the beginning. **What problems is Odoo CRM solving and how is that benefiting you?** Managing sales pipeline ### 39. Odoo CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Odoo CRM?** Odoo is an open source crm application. It's very intuitive and very easy to use. You do not have to be an expert to use it daily **What do you dislike about Odoo CRM?** It really has few points against, maybe lately they are leaving aside the open source philosophy with which this project was born **Recommendations to others considering Odoo CRM:** I think that Odoo is a great option to have all the information of the company's clients at a click **What problems is Odoo CRM solving and how is that benefiting you?** It has benefited me in the daily monitoring and control of the relationship with customers ### 40. Great, but not quite salesforce. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Odoo CRM?** I like the simplicity and integration with the rest of the Odoo applications **What do you dislike about Odoo CRM?** Most sales users are used to salesforce and they sometimes have a hard time accepting Odoo. **What problems is Odoo CRM solving and how is that benefiting you?** Solves our customer management. The benefit is the tight integration with the rest of the system. ### 41. Great utility but needs fine tuning for appliable real world use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2017 **What do you like best about Odoo CRM?** CRM and Sales Pipeline features are quite robust **What do you dislike about Odoo CRM?** Having to pay for apps related to accounting. Why a subscriber are forced to pay for multiple apps for an A/R person to manage bookkeeping and invoicing does not compute. **Recommendations to others considering Odoo CRM:** Ask very specific questions relation to your business. I suggested a bit of pre-planning by mapping out a workflow process of each department prior to requesting a demo. It really is a great system and the support is very much on top of things. **What problems is Odoo CRM solving and how is that benefiting you?** Efficiency gaps are filled. Communication amongst teams have improved project turnaround time. Our billing cycle has shortened. We now have a closed loop system in place that allows us to manage our data and process management better. Not having to manage multiple services such as our bookkeeping, project management, CRM, sales pipeline not to mention that these apps do not communicate with each other. ### 42. It's too much system for a small business **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about Odoo CRM?** There is a lot of customized features and tracking abilities. **What do you dislike about Odoo CRM?** The custom options and reports rely heavily on finding an expert in Odoo tech. That is not something that is readily available in person in Canada. While we have found a great guy to help us, it seems it's never really accurate for our needs. **Recommendations to others considering Odoo CRM:** I think Odoo is a great option for larger businesses. While we are somewhat divided on the efficiency of Odoo in relation to our business model, I think that it is a fantastic option for getting detailed info, tracing inventory, etc. It just might not be the best option for a smaller company like ours. It would be amazing if it could integrate with Shopify! **What problems is Odoo CRM solving and how is that benefiting you?** We are able to link all transactions together. Keeping record of every email sent. ### 43. Full featured fixable and perfect crm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2017 **What do you like best about Odoo CRM?** Odoo is fully customizable unlike the Salesforce and other crm we fastly was able to implement in easy way **What do you dislike about Odoo CRM?** The commercial apps need more qualifications **What problems is Odoo CRM solving and how is that benefiting you?** We succeed to integrate all departments in one database without changing business process ### 44. Great for keeping track of clients and goals **Rating:** 4.0/5.0 stars **Reviewed by:** Jack L. | System Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2016 **What do you like best about Odoo CRM?** Our team uses Odoo CRM to keep track of sales and clients especially because we deal with multiple clients at once, Odoo puts them all on one page so everything is organized. **What do you dislike about Odoo CRM?** Odoo only allows one of their applications to be free, any additional applications have to be paid, this is a little bit inconvenient as most of their applications are meant to be used together to improve functionality. **What problems is Odoo CRM solving and how is that benefiting you?** We solved the problem of being unorganized in regards to keeping track of clients. ### 45. A good framework to develop Erp Crm **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2016 **What do you like best about Odoo CRM?** The framework to develop/enhance feature allows very powerfull development. Nice interface. Opensouce software. **What do you dislike about Odoo CRM?** Native features implements business process difficult to use in real life. It needs a lot of development to have them usefull. Database model give sometimes headach. The community edition is easier than the pro version. **Recommendations to others considering Odoo CRM:** It is a good choice if you have strong and experienced developers in your team so you can tune software working like you need. Avoid it if you can't invest time and money for such tuning. **What problems is Odoo CRM solving and how is that benefiting you?** CRM ### 46. One of the best CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2015 **What do you like best about Odoo CRM?** Well, what a wonderful software: anyone even beginners could find a way to use it due to it's simple interface that is more intuitive. There you got, a cheap and professional , plus customisable software. **What do you dislike about Odoo CRM?** Nothing worst including in the section, or maybe the little connexion delay **What problems is Odoo CRM solving and how is that benefiting you?** Everything from meetings, phone calls to bills ..etc ### 47. Warehouse Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2015 **What do you like best about Odoo CRM?** The integrations between the several modules enables the user to customize a tailor made ERP at low cost. The customer service is excellent. **What do you dislike about Odoo CRM?** The speed of the servers, it takes that small second extra that is annoying but get used to it. **What problems is Odoo CRM solving and how is that benefiting you?** Warehouse management. Keeping track in real time of the goods shipped to and from our warehouse. ### 48. Very easy to use and powerfull CRM. **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo B. | CEO, Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2013 **What do you like best about Odoo CRM?** It's very flexible, you can easily adapt to your own needs, literally in minutes, you can change the workflow, the screen design and add user fields. The best aspect is that is complete, it handle most CRM application just like it is or with little modification. **What do you dislike about Odoo CRM?** I'd like a documentation with more examples. But the good news is that it is very intuitive. **Recommendations to others considering Odoo CRM:** Define your goals and get an expert to support them, it is very difficult for staff to have plenty of time to implement the project. ### 49. Best Open Source CRM **Rating:** 5.0/5.0 stars **Reviewed by:** VIRAJ M. | Director, Food Production, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2013 **What do you like best about Odoo CRM?** I have been using open source OpeNERP CRM at Virdhara International since last 2 years. It is very flexible and easy to use. Web based interface provides easy management and access across network **What do you dislike about Odoo CRM?** There are no major dislikes **Recommendations to others considering Odoo CRM:** Use for ease of access, user interface, open source and ease of management ## Odoo CRM Discussions - [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) - 1 comment - [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) - 3 comments - [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) - 1 comment - [View Odoo CRM pricing details and edition comparison](https://www.g2.com/products/odoo-crm/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-22+20%3A48%3A05+-0500&secure%5Bsession_id%5D=077ae631-a095-404e-865f-e60958f2a077&secure%5Btoken%5D=2de3802c944694524d3c951cc9ba402168b2d44d8a7e9192d78412747d2256b8&format=llm_user) ## Odoo CRM Integrations - [Android](https://www.g2.com/products/android/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [Google Cloud Storage](https://www.g2.com/products/google-cloud-storage/reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) ## Odoo CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Odoo CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,600 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,194 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,821 reviews)