# Best Cloud PBX Platforms Software

  *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)*

   Cloud private branch exchange (PBX) platforms, also known as virtual PBX, provide businesses with reliable and secure phone systems through a cloud server. PBX is a private telephone network that organizations use for internal communication and as a connection to external phone lines.

Cloud PBX platforms offer all the features and functionalities of traditional PBX hardware systems, with the infrastructure based entirely on the cloud. Cloud PBX platforms allow businesses to connect to their system from anywhere and on any device. It is great for remote and hybrid work environments since it requires minimal equipment and setup.

Cloud PBX is typically maintained and managed by a service provider, with implementation and administration done by the company’s IT team. Employees, especially those in customer service, real estate, healthcare, retail, or government industries, can use cloud PBX software.

Compared to a traditional landline system, cloud PBX offers businesses various advantages like minimized server maintenance, automated call routing, reduced equipment usage, lower overall maintenance costs, and easier setup.

Organizations are also drawn to cloud PBX due to its stability. Most platforms offer multiple data centers to avoid server malfunctions. Regular technological updates further ensure fast and seamless service. This provides businesses the peace of mind that their phone system will not lose connection easily, and business will continue as usual.

Cloud PBX is a newer and cost-effective option for companies due to its advantages over on-premise systems, such as its ability to scale, stability in connection, and easy manageability.

Another form of phone service software that works similarly to cloud PBX is voice over internet protocol (VoIP). [VoIP providers](https://www.g2.com/categories/voip) enable the transmission of voice over IP networks using various devices such as hardware phones, software clients, and service providers. It works independently or as part of a PBX system to provide enhanced communication features.

Whether a business uses cloud PBX or VoIP usually depends on the organization's size, technological infrastructure, and industry preferences. However, many businesses, particularly small enterprises, medium companies, and start-ups, opt for cloud PBX to streamline operations and reduce upfront costs.

To qualify for inclusion in the Cloud PBX category, a product must:

- Enable call forwarding, conference calling, voicemail, and automated attendant services
- Host phone infrastructure that works with just an internet connection
- Enable call monitoring with reporting and analytics capabilities
- Integrate with other communication platforms such as instant messaging, screen sharing, live chat, video conferencing, or SMS





## Best Cloud PBX Platforms Software At A Glance

- **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews)
- **Highest Performer:** [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews)
- **Easiest to Use:** [TeleCMI](https://www.g2.com/products/telecmi/reviews)
- **Top Trending:** [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews)
- **Best Free Software:** [RingEX](https://www.g2.com/products/ringex/reviews)


---

**Sponsored**

### Ultatel

Ultatel delivers a powerful yet easy-to-use cloud communications suite that scales with your business—combining voice, SMS, chat, video, online fax, and contact center capabilities in one platform. Our service includes unlimited calling in the US/Canada, advanced IVRs, auto attendants, and robust integrations with top CRMs and help desks. Every plan is powered by AI capabilities that transform how teams work: voicemail transcription, call sentiment and topic analysis, AI-generated post-call summaries, and live coaching in our top-tier plan. The Ultimate plan unlocks real-time sentiment alerts, advanced topic trends, full call transcription, and smart action-item suggestions—helping you reduce support costs and elevate customer experience without extra integrations. Explore Ultatel to see how our intelligent, integrated cloud communications—which thoughtfully balance pricing, AI, and support—can deliver immediate value and long-term growth.



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---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [RingEX](https://www.g2.com/products/ringex/reviews)
  RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. With built-in AI capabilities like the RingCentral Personal AI Assistant, RingEX helps every employee work smarter. Capture and summarize meetings automatically, generate follow-up actions, and compose clear messages in seconds. AI-driven insights make conversations more productive and ensure that critical information never gets lost. New: Customer Engagement Bundle For customer-facing teams, RingEX now offers the Customer Engagement Bundle — a new tier purpose-built for small to mid-sized businesses that need to deliver faster, more connected support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace, so your team can manage every customer conversation together. Key capabilities include: Shared SMS Inbox: Give teams shared visibility into customer text threads to ensure no message is missed. SMS Opt-Out Compliance: Simplify regulatory adherence and protect customer trust. Reply Templates: Speed up response times while maintaining a consistent brand voice. Queue Transparency: Show callers their place in line or offer convenient callbacks to reduce frustration. RingCentral Live Reports: Gain real-time visibility into call queues and agent performance to optimize staffing and improve service quality. Why RingEX: Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Built on a 99.999% uptime SLA and backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain: Smarter communication with AI — Work faster and reduce manual tasks with the built-in Personal AI Assistant. Unified collaboration — Seamless voice, video, messaging, and SMS in one platform. Better customer experiences — Real-time insights, automated workflows, and faster responses through the Customer Engagement Bundle. RingEX isn’t just a phone system. It’s how modern businesses keep every conversation — internal or external — connected, intelligent, and impactful.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 1,297


**Seller Details:**

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** https://www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral (62,052 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,686 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Office Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 56% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (216 reviews)
- Customer Support (127 reviews)
- Phone Calls (109 reviews)
- Helpful (108 reviews)
- Reliability (107 reviews)

**Cons:**

- Poor Customer Support (55 reviews)
- Complex Processes (49 reviews)
- Customer Service (49 reviews)
- Call Issues (47 reviews)
- Customer Support (47 reviews)

  ### 2. [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews)
  The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 2,611


**Seller Details:**

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** https://www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom (1,043,510 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (12,688 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, President
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 50% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1227 reviews)
- Video Conferencing (617 reviews)
- Reliability (595 reviews)
- Easy Communication (499 reviews)
- Video Quality (412 reviews)

**Cons:**

- Limited Features (306 reviews)
- Zoom Issues (278 reviews)
- Meeting Issues (232 reviews)
- Missing Features (202 reviews)
- Connection Issues (176 reviews)

  ### 3. [Nextiva](https://www.g2.com/products/nextiva/reviews)
  Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,456


**Seller Details:**

- **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva)
- **Year Founded:** 2008
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @Nextiva (21,303 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/459293/ (1,629 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Hospital & Health Care, Insurance
  - **Company Size:** 78% Small-Business, 21% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (135 reviews)
- Ease of Use (128 reviews)
- Helpful (111 reviews)
- Easy Setup (94 reviews)
- Reliability (90 reviews)

**Cons:**

- Difficult Configuration (27 reviews)
- Complexity (25 reviews)
- Number Issues (22 reviews)
- Complex Processes (20 reviews)
- Difficult Setup (19 reviews)

  ### 4. [8x8 Work](https://www.g2.com/products/8x8-work/reviews)
  8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 819


**Seller Details:**

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** https://www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8 (11,053 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,847 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Office Manager
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 57% Small-Business, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (110 reviews)
- Easy Communication (60 reviews)
- Reliability (55 reviews)
- Customer Support (45 reviews)
- Features (36 reviews)

**Cons:**

- Customer Service (25 reviews)
- Customer Support (22 reviews)
- Poor Customer Support (19 reviews)
- Limited Features (18 reviews)
- Technical Issues (17 reviews)

  ### 5. [Webex Calling](https://www.g2.com/products/webex-calling/reviews)
  Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 598


**Seller Details:**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** https://www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (720,884 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,742 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Associate
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 43% Mid-Market, 32% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (69 reviews)
- Reliability (50 reviews)
- Call Quality (41 reviews)
- Video Conferencing (31 reviews)
- Integrations (30 reviews)

**Cons:**

- Complex Processes (18 reviews)
- Lack of Intuitiveness (18 reviews)
- Slow Performance (17 reviews)
- Performance Issues (16 reviews)
- Limited Customization (13 reviews)

  ### 6. [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews)
  Allo is an AI-native phone system that records calls, writes follow-ups, updates your CRM automatically. Built for modern sales teams making and receiving calls all day. Join 20,000+ businesses using Allo: get instant business phone numbers with crystal-clear call quality, AI call summaries, automatic CRM updates, and smart call routing for your sales team. GET YOUR SALES PHONE SYSTEM IN 60 SECONDS • Local and international business numbers instantly • Works in 80+ countries for global sales reach • Make unlimited outbound calls to prospects • Receive and route inbound leads automatically • No contracts, no setup fees, no IT needed • Crystal-clear VoIP calls built mobile-first AI THAT HANDLES YOUR SALES ADMIN • Records and transcribes every sales call automatically • Writes call summaries and next steps after each conversation • Updates your CRM with call notes and contact details • Qualifies inbound leads when you're busy • Routes important calls directly to the right rep • Uses AI like ChatGPT for quick answers from your calls • No manual note-taking needed AVAILABLE ON ALL YOUR DEVICES • Native iOS app for iPhone • Native Android app for all Android devices • Desktop apps for macOS and Windows • Web app for browser-based calling • Click-to-call directly from your CRM • Seamless sync across all devices • Work from anywhere with the same number PERFECT FOR SALES TEAMS • Sales managers needing team visibility and call coaching • Small teams doing sales, support, and follow-up daily • Real estate agents managing property leads • Consultants and service providers • Construction, tech, and finance professionals • Teams of 5-30 people who close deals on the phone CRM INTEGRATION THAT WORKS • Native integration with HubSpot, Salesforce, Pipedrive, Zoho, Attio, and 1000+ other tools • Automatic call logging and contact updates • Click-to-call from your CRM contacts • No more manual data entry • Push real data where you need it PROFESSIONAL FEATURES INCLUDED • Call recording for every conversation • Unlimited SMS messaging • Team routing based on rules you control • Working hours and availability settings • All-in-one inbox for calls, texts, and voicemails • Crystal-clear calls on both mobile and desktop apps SIMPLE, TRANSPARENT PRICING $32 USD per user per month. Everything included: AI summaries, call recording, unlimited SMS, CRM integrations. No hidden fees. No per-minute billing. Cancel anytime. TRUSTED BY 20,000+ BUSINESSES Backed by investors like Base10, Lightspeed, Free, and Pennylane. We've raised 5 million dollars to reinvent software for small businesses. SECURITY AND COMPLIANCE Your calls and data are fully protected with encrypted transmission and storage. We're GDPR compliant, undergo regular independent security audits. Your business stays private. START YOUR 7-DAY FREE TRIAL Download Allo and get your team connected in 5 minutes with our business plan. Stop losing deals to admin work. Let AI handle your call notes while you focus on selling. Get Allo for your sales team today.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 203


**Seller Details:**

- **Seller:** [The Mobile-First Company](https://www.g2.com/sellers/the-mobile-first-company)
- **Company Website:** https://www.themobilefirstcompany.com/
- **Year Founded:** 2023
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/the-mobile-first-company (48 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Founder
  - **Top Industries:** Computer Software, Commercial Real Estate
  - **Company Size:** 41% Small-Business, 6% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (38 reviews)
- Call Recording (21 reviews)
- Customer Support (21 reviews)
- Reliability (20 reviews)
- Easy Integration (19 reviews)

**Cons:**

- Missing Features (7 reviews)
- Connection Issues (5 reviews)
- Call Issues (4 reviews)
- Lack of Intuitiveness (4 reviews)
- Limited Features (4 reviews)

  ### 7. [TeleCMI](https://www.g2.com/products/telecmi/reviews)
  TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 290


**Seller Details:**

- **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi)
- **Year Founded:** 2016
- **HQ Location:** chennai, Tamil Nadu
- **Twitter:** @TeleCMI (40 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13205902/ (91 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager, Director
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 44% Mid-Market, 42% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (74 reviews)
- Customer Support (63 reviews)
- Helpful (59 reviews)
- Reliability (52 reviews)
- Easy Setup (50 reviews)

**Cons:**

- Mobile App Issues (13 reviews)
- Missing Features (11 reviews)
- Limited Customization (7 reviews)
- Dashboard Issues (6 reviews)
- UX Improvement (6 reviews)

  ### 8. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,715


**Seller Details:**

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** https://www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (197 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Account Executive
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 63% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (358 reviews)
- Reliability (170 reviews)
- Intuitive (162 reviews)
- Helpful (155 reviews)
- Calling Features (152 reviews)

**Cons:**

- Call Issues (176 reviews)
- Connection Issues (81 reviews)
- Call Management (69 reviews)
- Missing Features (68 reviews)
- Poor Connectivity (50 reviews)

  ### 9. [Ringover](https://www.g2.com/products/ringover/reviews)
  Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 454


**Seller Details:**

- **Seller:** [Ringover](https://www.g2.com/sellers/ringover)
- **Year Founded:** 2018
- **HQ Location:** Montrouge
- **Twitter:** @ringoverapp (837 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ringover-france/ (271 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Director
  - **Top Industries:** Staffing and Recruiting, Insurance
  - **Company Size:** 77% Small-Business, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (81 reviews)
- Customer Support (52 reviews)
- Reliability (46 reviews)
- Helpful (41 reviews)
- Intuitive (41 reviews)

**Cons:**

- Expensive (12 reviews)
- High Cost (12 reviews)
- Glitches (9 reviews)
- Missing Features (8 reviews)
- Mobile App Issues (8 reviews)

  ### 10. [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews)
  Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more...


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 79


**Seller Details:**

- **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd)
- **Year Founded:** 2006
- **HQ Location:** Xiamen, China
- **Twitter:** @Yeastar (2,487 Twitter followers)
- **LinkedIn® Page:** https://cn.linkedin.com/company/yeastar (200 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Telecommunications, Information Technology and Services
  - **Company Size:** 75% Small-Business, 21% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (26 reviews)
- Features (25 reviews)
- Integrations (19 reviews)
- Customer Support (18 reviews)
- Easy Setup (18 reviews)

**Cons:**

- Missing Functionality (10 reviews)
- Missing Features (8 reviews)
- Expensive (7 reviews)
- Limited Features (7 reviews)
- High Cost (6 reviews)

  ### 11. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)
  Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 472


**Seller Details:**

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage (11,153 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,792 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** President, Office Manager
  - **Top Industries:** Staffing and Recruiting, Information Technology and Services
  - **Company Size:** 60% Small-Business, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (21 reviews)
- Reliability (10 reviews)
- Calling Features (9 reviews)
- Customer Support (9 reviews)
- Messaging Features (9 reviews)

**Cons:**

- Texting Limitations (8 reviews)
- Call Drops (4 reviews)
- Customer Service (4 reviews)
- Call Connectivity Issues (3 reviews)
- Connection Issues (3 reviews)

  ### 12. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
  JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 2,346


**Seller Details:**

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** https://www.saaslabs.co/
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas_labs (305 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (430 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Account Executive
  - **Top Industries:** Computer Software, Financial Services
  - **Company Size:** 59% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (853 reviews)
- Features (528 reviews)
- Helpful (453 reviews)
- Call Management (415 reviews)
- Calling Features (389 reviews)

**Cons:**

- Call Issues (466 reviews)
- Call Functionality (324 reviews)
- Connection Issues (271 reviews)
- Poor Call Quality (234 reviews)
- Slow Loading (223 reviews)

  ### 13. [3CX](https://www.g2.com/products/3cx/reviews)
  3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 423


**Seller Details:**

- **Seller:** [3CX](https://www.g2.com/sellers/3cx)
- **Company Website:** https://www.3cx.com
- **Year Founded:** 2005
- **HQ Location:** Nicosia
- **Twitter:** @3CX (30,308 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1021704/ (180 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Systems Administrator
  - **Top Industries:** Information Technology and Services, Telecommunications
  - **Company Size:** 50% Mid-Market, 43% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (44 reviews)
- Reliability (32 reviews)
- Flexibility (23 reviews)
- Features (22 reviews)
- Easy Setup (21 reviews)

**Cons:**

- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)
- Learning Curve (10 reviews)
- Limited Features (10 reviews)
- Expensive (9 reviews)

  ### 14. [FreePBX](https://www.g2.com/products/freepbx/reviews)
  FreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server. FreePBX is licensed under the GNU General Public License (GPL), an open source license. FreePBX can be installed manually or as part of the pre-configured FreePBX Distro that includes the system OS, Asterisk, FreePBX GUI and assorted dependencies.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 17


**Seller Details:**

- **Seller:** [Sangoma](https://www.g2.com/sellers/sangoma)
- **Year Founded:** 1984
- **HQ Location:** Markham, ON
- **Twitter:** @Sangoma (6,550 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/106543/ (620 employees on LinkedIn®)
- **Ownership:** TSX-V:STC

**Reviewer Demographics:**
  - **Company Size:** 65% Small-Business, 35% Mid-Market


#### Pros & Cons


**Cons:**

- Access Issues (1 reviews)
- Internet Dependency (1 reviews)

  ### 15. [NFON](https://www.g2.com/products/nfon/reviews)
  NFON is a cloud-based business communication solution provider, designed to help organisations streamline their communication processes and enhance productivity. Headquartered in Munich, Germany, NFON has been at the forefront of empowering businesses since 2007, facilitating a transition from traditional on-premises systems to more agile and flexible communication methods. With a focus on security and scalability, NFON serves a diverse range of organisations across Europe, providing them with tools that simplify communication and support modern work environments. NFON suite includes several key solutions tailored to meet the varying needs of businesses. The NFON Cloud Telephony system is a modern, cloud-hosted telephone solution that replaces the complexities and costs associated with traditional PBX hardware. It offers essential telephony features such as voicemail, call forwarding, and conferencing, all accessible from any device, anywhere. This system is managed through a centralised online portal, allowing businesses to scale their communication capabilities effortlessly as they grow. Another significant offering is the NFON SIP Trunk, which serves as a secure and reliable connection between existing on-site PBX systems and the cloud. This solution enables businesses to transition to cloud-based communication at their own pace while benefiting from cost-effective and high-quality voice connectivity. This flexibility is particularly advantageous for organisations looking to modernise their communication infrastructure without a complete overhaul. For customer-facing teams, the NFON Contact Center provides a robust solution designed to manage high call volumes efficiently. With features like intelligent call routing, real-time analytics, and seamless integration with popular CRM systems, this solution empowers organisations to deliver exceptional customer service while optimising operational efficiency. NFON product is built with a focus on user-friendliness and flexibility, accommodating hybrid and international workforces with multi-language support across its applications. We provide cloud-based communication solutions that remove hardware complexity, scale with growing businesses, and comply with data protection regulations such as GDPR. Through continuous updates and AI-driven enhancements, we deliver reliable, secure tools that help teams stay connected and collaborate effectively — whether in the office, remotely, or across multiple locations.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 11


**Seller Details:**

- **Seller:** [NFON](https://www.g2.com/sellers/nfon)
- **Company Website:** https://www.nfon.com/
- **Year Founded:** 2007
- **HQ Location:** Munich, DE
- **LinkedIn® Page:** https://www.linkedin.com/company/nfon/ (379 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 27% Small-Business, 27% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Features (4 reviews)
- Reliability (4 reviews)
- Chat Feature (3 reviews)
- Customer Support (3 reviews)

**Cons:**

- Poor Chat Functionality (2 reviews)
- Connection Issues (1 reviews)
- Expensive (1 reviews)
- Platform Limitations (1 reviews)
- Poor Documentation (1 reviews)

  ### 16. [Talkroute](https://www.g2.com/products/talkroute/reviews)
  Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams, Talkroute replaces traditional phone systems with a flexible virtual phone solution that works seamlessly across desktop, mobile, and web without requiring specialized hardware. With Talkroute, businesses can create a polished phone presence using features like local, toll free, and vanity phone numbers, multi level auto attendants, call routing, call forwarding, voicemail, call recording, and business SMS. Calls can be answered on smartphones, computers, or existing desk phones, allowing teams to work remotely or on the go while delivering a consistent and professional customer experience. Talkroute is especially well suited for service based businesses, startups, agencies, healthcare practices, legal firms, and growing companies that need a reliable VoIP phone system without enterprise level complexity or cost. Setup is fast, configuration is intuitive, and updates can be made instantly through an easy to use web dashboard with no IT team required. Unlike many UCaaS platforms that bundle unnecessary features or lock customers into rigid plans, Talkroute focuses on simplicity, transparency, and value. Pricing is straightforward, with no long term contracts, no per user confusion, and no surprise fees, making it an ideal choice for small businesses that want predictable costs as they grow. Talkroute also integrates smoothly into existing workflows. Teams can manage calls alongside email, CRM tools, and other business software, while features like call routing rules and business hours help ensure customers always reach the right person at the right time. Call analytics and reporting provide insight into call volume, performance, and customer behavior. Backed by responsive, US based customer support, Talkroute is known for hands on onboarding and real human assistance when it is needed. Whether a business is upgrading from a personal phone number or replacing a legacy PBX system, Talkroute delivers a modern virtual phone system that is dependable, easy to use, and built specifically for small business needs.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 44


**Seller Details:**

- **Seller:** [Talkroute](https://www.g2.com/sellers/talkroute)
- **Year Founded:** 2013
- **HQ Location:** Chicago, IL
- **Twitter:** @Talkroute (378 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/19217712/ (12 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Real Estate
  - **Company Size:** 100% Small-Business, 7% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (12 reviews)
- Easy Setup (11 reviews)
- Quick Setup (9 reviews)
- Simple (7 reviews)
- Customer Support (6 reviews)

**Cons:**

- Integration Issues (3 reviews)
- Limited Options (3 reviews)
- Performance Issues (3 reviews)
- Poor Reporting (3 reviews)
- Inadequate Reporting (2 reviews)

  ### 17. [Twilio](https://www.g2.com/products/twilio/reviews)
  Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 439


**Seller Details:**

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Company Website:** https://www.twilio.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio (81,500 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,627 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 49% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (40 reviews)
- Easy Integrations (30 reviews)
- Integrations (23 reviews)
- Easy Setup (21 reviews)
- API Integration (19 reviews)

**Cons:**

- Expensive (26 reviews)
- Poor Customer Support (23 reviews)
- Difficult Configuration (14 reviews)
- Complex Setup (11 reviews)
- Technical Knowledge Required (11 reviews)

  ### 18. [NUACOM](https://www.g2.com/products/nuacom/reviews)
  Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 268


**Seller Details:**

- **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom)
- **Year Founded:** 2009
- **HQ Location:** Ireland
- **Twitter:** @nuacomie (754 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/15194499/ (39 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director, Managing Director
  - **Top Industries:** Leisure, Travel & Tourism, Computer Software
  - **Company Size:** 93% Small-Business, 7% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (76 reviews)
- Ease of Use (67 reviews)
- Helpful (62 reviews)
- Easy Setup (52 reviews)
- Customer Service (34 reviews)

**Cons:**

- Call Issues (10 reviews)
- Call Limitations (6 reviews)
- Missing Features (6 reviews)
- Dialer Issues (5 reviews)
- High Cost (5 reviews)

  ### 19. [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews)
  Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 64


**Seller Details:**

- **Seller:** [Fusion Connect](https://www.g2.com/sellers/fusion-connect)
- **Company Website:** https://www.fusionconnect.com
- **Year Founded:** 2003
- **HQ Location:** Atlanta, Georgia, United States
- **Twitter:** @FusionConnectSM (1,115 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/63248/ (1,619 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Non-Profit Organization Management, Restaurants
  - **Company Size:** 36% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Helpful (31 reviews)
- Customer Support (25 reviews)
- Ease of Use (16 reviews)
- Reliability (16 reviews)
- Customer Service (14 reviews)

**Cons:**

- Poor Customer Support (12 reviews)
- Customer Service (11 reviews)
- Billing Issues (8 reviews)
- Account Management (6 reviews)
- Complex Processes (6 reviews)

  ### 20. [Zadarma Cloud PBX](https://www.g2.com/products/zadarma-cloud-pbx/reviews)
  Zadarma provides a comprehensive voice telecommunication solution for companies of all sizes. From virtual numbers in over 110 countries and free Cloud PBX to free CRM, AI voice agent, Call Tracking and various website widgets - you can fully establish your business phone system in a matter of a few minutes and at attractive rates.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 24


**Seller Details:**

- **Seller:** [Zadarma](https://www.g2.com/sellers/zadarma)
- **Year Founded:** 2006
- **HQ Location:** London, England
- **Twitter:** @ZadarmaHQ (1,144 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/zadarma/ (39 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 100% Small-Business, 4% Mid-Market


#### Pros & Cons

**Pros:**

- Business Tools (4 reviews)
- Easy Integration (3 reviews)
- Ease of Use (2 reviews)
- Easy Setup (2 reviews)
- Reliability (2 reviews)

**Cons:**

- Call Issues (2 reviews)
- Platform Limitations (2 reviews)
- Browser Compatibility (1 reviews)
- Complex Processes (1 reviews)
- Connection Issues (1 reviews)

  ### 21. [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews)
  Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 63


**Seller Details:**

- **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice)
- **Year Founded:** 2005
- **HQ Location:** Northridge, US
- **Twitter:** @broadvoice (564 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/57907 (272 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Hospital & Health Care
  - **Company Size:** 59% Small-Business, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (18 reviews)
- Customer Support (13 reviews)
- Reliability (13 reviews)
- VoIP Services (11 reviews)
- Accessibility (9 reviews)

**Cons:**

- Lack of Intuitiveness (5 reviews)
- Call Connectivity Issues (3 reviews)
- Call Issues (3 reviews)
- Complex Processes (3 reviews)
- Internet Dependency (3 reviews)

  ### 22. [PBXware](https://www.g2.com/products/pbxware/reviews)
  PBXware is a powerful Unified Communications (UC) software solution designed to address the communication requirements of businesses of all sizes and across diverse industries. With its user-friendly interface, PBXware integrates a comprehensive suite of features that emphasize flexibility, scalability, and reliability, making it a suitable choice for organizations looking to enhance their communication infrastructure. This feature-rich platform boasts over 5,000 capabilities, including intelligent call routing, enhanced ring groups for call queuing, voicemail management, conferencing options, and Least Cost Routing (LCR). Additionally, PBXware supports seamless integration with Customer Relationship Management (CRM) systems, allowing businesses to streamline their operations and improve customer service. These advanced tools are designed to optimize daily communication processes, ensuring that organizations can operate efficiently and effectively. PBXware is available in four specialized editions: Multi-Tenant, Contact Center, Business, and Service Provider. Each edition is tailored to meet specific business needs, from managing multiple tenants in a single installation to supporting high-volume contact centers. The Multi-Tenant edition, for instance, features a true multi-tenant architecture that simplifies the maintenance and monitoring of a diverse customer base, enabling administrators to save time and reduce operational costs while enhancing productivity. The Contact Center edition is particularly noteworthy for its emphasis on omnichannel support, integrating various communication channels such as voice, live chat, email, WhatsApp, and Facebook Messenger. This edition is equipped with advanced reporting and real-time analytics, empowering contact centers to manage busy interactions effectively, optimize customer experiences, and streamline workflows. By providing a comprehensive view of customer interactions, PBXware enhances the ability of businesses to respond to customer needs promptly and efficiently. Scalability and flexibility are key attributes of PBXware, enabling it to accommodate the evolving communication needs of both small businesses and large enterprises. As organizations grow, PBXware can seamlessly integrate new users and services without disruption, ensuring that businesses can adapt to changing demands while maintaining a high level of service. This adaptability positions PBXware as a valuable asset for any organization seeking to enhance its communication capabilities.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 24


**Seller Details:**

- **Seller:** [Bicom Systems](https://www.g2.com/sellers/bicom-systems)
- **Year Founded:** 2003
- **HQ Location:** London, Greenford
- **LinkedIn® Page:** https://www.linkedin.com/company/bicom-systems (101 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Telecommunications
  - **Company Size:** 52% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (9 reviews)
- Reliability (7 reviews)
- Flexibility (5 reviews)
- Helpful (5 reviews)
- Cost Efficiency (4 reviews)

**Cons:**

- Complex Processes (3 reviews)
- Lack of Intuitiveness (3 reviews)
- Contact Management (2 reviews)
- Difficult Settings Management (2 reviews)
- Navigation Difficulty (2 reviews)

  ### 23. [MiVoice Connect](https://www.g2.com/products/mivoice-connect/reviews)
  MiVoice Connect is an on-site business phone system that unifies communication and collaboration tools into a single, user-friendly interface. It enables users to effortlessly locate contacts, verify their availability, and connect via phone, instant messaging, video, desktop sharing, or conference calls without the need to open multiple applications or windows. Key Features and Functionality: - Unified Communications Client: Offers a consistent user experience across devices, allowing seamless transitions between desk phones, softphones, and mobile applications without requiring a VPN for remote access. - Advanced Integrations: Supports numerous applications and plug-ins that enhance system utility, such as merging call records with customer data to improve service efficiency, identify sales trends, and optimize staffing. - Comprehensive Contact Center Solutions: Provides multichannel skills-based routing, integrated self-service IVR, real-time dashboards, and outbound campaign management to enhance customer interactions. - Flexible Deployment Options: Designed for cloud, on-site, and hybrid deployments, accommodating various business needs and infrastructures. Primary Value and User Solutions: MiVoice Connect streamlines enterprise communication by consolidating various tools into a single platform, enhancing productivity and collaboration. Its intuitive interface and seamless device integration reduce complexity, while advanced features like multichannel contact center capabilities and robust integrations address diverse business communication needs. Additionally, its reputation for cost efficiency and ease of administration ensures a low total cost of ownership, making it a valuable solution for businesses seeking effective and scalable communication systems.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 62


**Seller Details:**

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel (22,479 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (3,987 employees on LinkedIn®)
- **Total Revenue (USD mm):** $1,300

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 53% Mid-Market, 47% Small-Business


#### Pros & Cons

**Pros:**

- Reliability (1 reviews)

**Cons:**

- Lack of Intuitiveness (1 reviews)

  ### 24. [Bria](https://www.g2.com/products/bria/reviews)
  Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features? Bria Teams includes team messaging, screen sharing, and HD video conferencing with up to 200 participants! Easily talk, chat, meet, and share on any device in one efficient app that syncs calling and messaging history across devices so you're always in the loop. Bria also includes a user-friendly web management portal for centrally setting up calling accounts and team members. Once configured, all users need to do is log in to their apps with their email and password and they're ready to start communicating and collaborating!


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 60


**Seller Details:**

- **Seller:** [CounterPath](https://www.g2.com/sellers/counterpath)
- **Year Founded:** 2002
- **HQ Location:** Vancouver, BC
- **Twitter:** @CounterPath (2,020 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/380563/ (27 employees on LinkedIn®)
- **Ownership:** NASDAQ:CPAH

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 55% Small-Business, 41% Mid-Market


#### Pros & Cons

**Pros:**

- Accessibility (1 reviews)
- Affordable (1 reviews)
- Calling Features (1 reviews)
- Call Quality (1 reviews)
- Connectivity (1 reviews)

**Cons:**

- Performance Issues (2 reviews)
- Access Issues (1 reviews)
- Audio Issues (1 reviews)
- Audio Problems (1 reviews)
- Call Drops (1 reviews)

  ### 25. [Streams.AI](https://www.g2.com/products/streams-ai/reviews)
  Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice, video, messaging, file sharing, and contact center functionalities into a single, user-friendly interface. Streams.AI allows teams of all sizes to connect and collaborate seamlessly, eliminating the need to juggle multiple applications. Streams.AI encompasses businesses across various sectors, particularly those in industries that prioritize security and uptime, such as healthcare, finance, and legal. These organizations often require robust communication solutions that can adapt to their evolving needs. Streams.AI is designed to support these requirements, offering features that enhance productivity and facilitate effective collaboration from any device. Streams.AI offers advanced contact center features, such as auto-attendant routing and call analytics, which help organizations manage customer interactions more effectively. Administrative controls are built into the system, allowing IT teams to customize settings and monitor usage, ensuring that the platform aligns with organizational policies and compliance requirements. One of the standout aspects of Streams.AI is its commitment to security and reliability. With built-in compliance measures and 24/7 support, PanTerra Networks provides a managed communications experience that businesses can trust. This level of support is particularly crucial for industries that handle sensitive information, as it ensures that communications remain secure and uninterrupted. Stream.AI's scalability means that it can grow alongside any business, accommodating increasing demands without compromising performance. Security and reliability are standout aspects of Streams.AI, as the platform incorporates built-in compliance measures and offers 24/7 support. PanTerra Networks provides a managed communications experience that businesses can trust. This commitment to security ensures that communications remain secure and uninterrupted, fostering confidence and engagement among users. By integrating multiple functionalities into a single customer engaging platform, Streams.AI simplifies workflows and fosters a more connected and efficient work environment.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 33


**Seller Details:**

- **Seller:** [PanTerra Networks](https://www.g2.com/sellers/panterra-networks)
- **Company Website:** https://www.panterranetworks.com
- **Year Founded:** 2001
- **HQ Location:** San Jose, California
- **Twitter:** @panterranetwork (468 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/27096/ (133 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 44% Small-Business, 35% Mid-Market


#### Pros & Cons

**Pros:**

- Reliability (3 reviews)
- Cloud Storage (2 reviews)
- Ease of Use (2 reviews)
- High Quality (2 reviews)
- Business Tools (1 reviews)

**Cons:**

- Difficult Interface (2 reviews)
- Inconvenience (2 reviews)
- Admin Control (1 reviews)
- Admin Control Issues (1 reviews)
- Complex Process (1 reviews)



## Parent Category

[Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)



## Related Categories

- [Contact Center Software](https://www.g2.com/categories/contact-center)
- [VoIP Providers](https://www.g2.com/categories/voip-providers)
- [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)