Jotform Reviews & Product Details

I like that Jotform is very user friendly and can include customer payments in forms. I also like the new Store Builder section, and I hope further development will include more options and features. I have made a few forms for various people and programs thus far, and I am happy with how the forms work on a desktop, tablet, and phone. Integrating payments and Google Sheets has been very easy and user friendly. When I have had questions about various aspects of Jotform, I have been able to find online videos to help me answer those questions and easily implement what I am trying to achieve. Review collected by and hosted on G2.com.

The Store Builder function in the app is still under development, but I need each product to offer the same options as the Product List in the Form Builder. When selling apparel, I need to set various sizes and colors at different prices for the same item, and I cannot currently do that. I do like that I can offer for one product a dropdown for quantity of each size, with multiple sizes listed, but I need to be able to set each size to a different price. So more customization would be what I am looking for in the very near future :)

I also do not like that the Venmo integration is through PayPal and not its own entity. I have a client who recently dropped their LLC, but is still selling merchandise online with Venmo as payment. They would like to integrate Venmo into the order form, but it requires them to create a business PayPal account to do so. They do not want to create a business PayPal account, so they are now unable to integrate payment of any kind into the form. In all reality, my client could create their own Google Form for free and add the Venmo handle in their form. The idea of them using Jotform is to have the payment integration, which they can no longer do. If you have a way to integrate their Venmo account without creating a PayPal account, please let me know so I can advise them. Review collected by and hosted on G2.com.

What I like most about Jotform is how easy it is to set up and use. I can quickly create forms, apps, and workflows without needing any technical skills, which saves me time and effort. It’s also very convenient for collecting and organizing information from clients and drivers, and whenever I need to make an update or change something, the process is straightforward. The AI features are helpful as well, since they can answer questions and gather information in a simpler, more streamlined way. Review collected by and hosted on G2.com.

One thing I dislike about Jotform is that, after I log in with Google SSO, it occasionally stops working on iPhone Safari, which can interrupt my workflow. In addition, the AI agents sometimes struggle to recognize certain dialects or the different ways people phrase questions. Better compatibility with mobile browsers, along with AI that understands a wider range of language variations, would make the platform even better. Review collected by and hosted on G2.com.

I love the ability to create, customize, and edit the application at any time with Jotform. It's great that changes can be made easily and the form updates in real time, which is super useful when something needs to be added or corrected, like when a job category was missing in my form. The user interface is better than competing platforms, making it relatively easy to use. Review collected by and hosted on G2.com.

There is no undo button. It's very easy to accidentally alter or even delete aspects of the form as I'm editing it, but there is no way to undo any action. Some glitches such as the one mentioned above could definitely be smoothed out. The user interface is better than competing platforms, but it can definitely be a little unclear, confusing, or sometimes even redundant. Review collected by and hosted on G2.com.

I love the wide range of things I can do with Jotform, such as creating Forms, AI Agents, Apps, E-sign documents, Workflows, Tables, and Reports. It provides me with an easy way to collect information, take payments, and make sales while tracking data. I can also create client engagement and get feedback easily. The platform allows me to collect signatures for contracts and has great workflows that make things speed along faster. I appreciate the numerous integrations with tools like Canva, Zoom, Microsoft Teams, Slack, Salesforce, and more, which offer countless possibilities to link and manage different apps. Jotform Academy is super helpful for learning what the platform can do, even if it requires some technical understanding initially. Review collected by and hosted on G2.com.

Designing apps or form sheets is kind of limited. There's not an unlimited amount of design freedom, like with color schemes to artistically align with our brand. The design options feel a little constrained. Review collected by and hosted on G2.com.

We can tailor it to our specific needs. As a disability organization with several distinct programs, we’ve found that JotForm makes it easy to keep each program organized and manage them separately without confusion. Review collected by and hosted on G2.com.

Sometimes it’s difficult to log in. I’m not sure why, but if we wait a bit or try again an hour or so later, we’re usually able to get in.

Also, returning parents have to refill all of the previous years’ camp forms instead of simply logging in, updating their existing information, and registering the same kiddo for a new camp session. We have to save historical data each year, so we can’t continue to use the same app year after year.

When using the app with tables, it would also be helpful if each line corresponded to the first form, so we can quickly see which paperwork is missing for each registrant, rather than having each form treated separately. Review collected by and hosted on G2.com.

I’m mostly happy that Jotform has brought the drag-and-drop functionality to its forms, since that’s how most platforms work now. I also like how easy it is to set up integrations, and when something isn’t obvious upfront, they guide you through it. For example, I wanted to link a form to ActiveTrail to automate the creation of our email list, but you can’t do that directly and have to go through Zapier. The prompts explaining how to set it up were helpful, and I think that was a smart move on their end. Review collected by and hosted on G2.com.

When I’m editing forms, I don’t like having to click on Properties before I can edit the title and subtext. It would be much nicer if Properties opened automatically as soon as I click on an element, so I can make those changes right away.

It also would have been helpful to have a clearer, always-visible indication that my changes were saved, even when I scrolled down. I didn’t like having to scroll back up just to confirm whether everything saved.

Jotform’s other features also weren’t very clear upfront, and I think it would have been nice if it guided you more on what it has to offer throughout the creation process. Review collected by and hosted on G2.com.

What I like most about Jotform is how quick and flexible it is to work with. You can build professional forms very fast using templates, drag-and-drop fields, and conditional logic without needing technical knowledge. It’s reliable for both simple contact forms and more complex workflows, and the wide range of integrations makes it easy to connect form data with other tools. Overall, it strikes a really good balance between ease of use and powerful functionality. Review collected by and hosted on G2.com.

While Jotform is very feature-rich, some advanced settings and logic options can feel slightly overwhelming at first, especially for new users. As forms become more complex, managing logic rules can require extra care to keep everything organised. Pricing tiers can also feel restrictive for teams with high submission volumes, but that’s fairly common with form platforms at this level. Review collected by and hosted on G2.com.

1. User-friendly drag-and-drop form builder that requires no coding.

2. Wide range of ready-to-use templates for surveys, registrations, and feedback.

3. Strong customization options (themes, conditional logic, branding).

4. Seamless integrations with tools like Google Sheets, Slack, and payment gateways.

5. Advanced survey features such as logic branching and calculation fields.

6. Mobile-responsive forms with a dedicated Jotform app for on-the-go access.

7. Reliable analytics and reporting features to track responses effectively. Review collected by and hosted on G2.com.

1. Free plan has strict limits on submissions, storage, and monthly views.

2. Some advanced features (HIPAA compliance, payment gateways) are locked behind higher-tier plans.

3. Can get expensive for small businesses if scaling up.

4. Occasional lag in the form editor when dealing with complex forms.

5. Customer support response time could be faster in the free/basic plans. Review collected by and hosted on G2.com.

I like using Jotform because it ensures I have the media releases needed from a legal standpoint. It does a great job notifying me when a new release is completed and automatically stores them in my Google Drive, keeping everything organized which is super helpful. I enjoy its ease of use and the fact that it syncs with Google Drive, a tool I'm already familiar with. It helps me keep all the received media release forms in one location and saves me time by eliminating the need to manually move them from my email to another folder. The setup was very easy, and I'd give it a 10 out of 10 on recommending it to a friend or colleague. Review collected by and hosted on G2.com.

I wish the free version allowed more than 10 forms per month. Review collected by and hosted on G2.com.

Jotform is easy to use, and the pricing is very transparent and fair. It has been very helpful for us to replace people-based systems, and our employees comment on the usability of the system. Review collected by and hosted on G2.com.

Sometimes it can be difficult to navigate to certain forms. A slight improvement on the home screen would be very welcome. Review collected by and hosted on G2.com.