Birdeye Reviews & Product Details

Birdeye is very user-friendly and offers convenient filtering options, making it easy to find exactly what you need without hassle. I find it extremely helpful to be able to view, track, monitor, update, respond to, and manage reviews from all platforms and locations, all on a single page. I use Birdeye daily. It is easy to integrate a new business profile and link it to my Birdeye profile. I would also like to mention that the customer support team, the IT team, and the reps at Birdeye are nothing short of spectacular. Review collected by and hosted on G2.com.

I wish there were more customizable features available for easier access and improved layout options. It would also be helpful to have additional ways to organize tickets and reviews beyond just creating tags—perhaps with pre-made or automated tags, as well as color-coordinated features. Additionally, I would appreciate a feature that lets me send email reminders to specific employees who forget to leave notes on tickets, so they are reminded about the urgency of our ticket follow-ups. Review collected by and hosted on G2.com.

They offer excellent customer support and have helped accelerate many processes for large, multi-location businesses like mine. The platform includes a variety of features that benefit my entire organization, ranging from reputation management to listings management. Review collected by and hosted on G2.com.

The Birdeye platform does have a bit of a learning curve. I also wish it offered the ability to create new listings, as currently, there is some manual work involved. Review collected by and hosted on G2.com.

The Birdeye interface is user-friendly, and navigating through the interface is straightforward, for the most part. Our team at our 11 transmission shops has fully embraced the software, and we've seen our reviews increase by approximately 200%. Birdeye's leadership / customer service team is always very responsive, friendly, and happy to review/implement modifications I've recommended, if possible. The AI options are wonderful as it provides really cool options, and are extremely user-friendly! Would definitely recommend this software to anyone who needs help getting and managing reviews, as well as popular business listings!!

We send out text review requests daily!

Each of our 11 locations has its own requirements, and most already use software with overlapping features—so we don’t use every option provided. Birdeye stays on the cutting edge of adding new features continuously. If you don't have time to keep up with online Marketing, Birdeye fills that void quite a bit by offering add-ons that make reporting and marketing easier to manage! Review collected by and hosted on G2.com.

The AI review response suggestions can be improved by adding in keyword phrases to assist with 'Google Juice', and adding the city within the response. Example "Our transmission shop in Memphis TN."

The "Listings AI" is 85% ineffective for our business. We are not an 'auto repair shop' and most of the suggestions are not related to our business.

The 'reports' feature is confusing - esp. the section that shows the number of email messages sent - this number is always off for our company. There are too many columns and they are labeled in a very confusing way. Perhaps 'renaming' more of the columns so they are user-friendly would help. I often have to reach out to customer service as the column names are truly indicative of what stat they are providing (to me).

IF Yelp ever allowed Birdeye to include their reviews, without paying, it would be nice! We don't get enough Yelp reviews to pay -and- most Yelpers are complainers, so we don't want more Yelp reviews!

The Google Business Profile "Ask for Directions" stats should truly not be displayed as this stat is inaccurate. I can confirm this with my own business. No one has ever showed up at my door, yet ~48 people ask for directions each month, per Google. Wildly inaccurate! Please delete this from your stats - it makes me question other stats when I see this and know that no one has ever knocked on my door!

The scheduling feature is nice, but we only use Facebook and we use the scheduling feature on the site. Review collected by and hosted on G2.com.

We just started partnering with Birdeye in July of 2024. The implementation process was wonderful, and the partnership just continues to feel seamless and productive. The Birdeye team made onboarding simple, providing clear instructions and exceptional support every step of the way. Their platform is intuitive, the integration process with easy, and the analytics tools have given us valuable insights into customer feedback. We're thrilled with the results so far and highly recommend Birdeye for anyone looking to enhance their online reputation!

UPDATE: It has been over a year since we started our partnership with Birdeye, and I continue to be impressed with their customer support, ease of use and increasingly great features, which seem to be continually evolving and getting better. Our customer success manager is engaged, responsive and an absolute pleasure to partner with! Review collected by and hosted on G2.com.

I truly cannot think of a downside to working with Birdeye. So far, they've been nothing but wonderful to work with! Review collected by and hosted on G2.com.

Compared to other local listings management platforms, Birdeye makes it so much easier to manage both single-location clients and clients that have multiple locations. I use the platform daily, and it is easy to go in and check for updates that need to be implemented to listings, implementing those updates, as well as to integrate clients into the platform. The customer service is super helpful, and it is easy to submit a ticket to get a speedy response. Review collected by and hosted on G2.com.

The only downside I have seen on the platform is my own understanding of new features, but the training sessions provided by the platform are very helpful, as well as the numerous reference guides that are available for use at any point. Review collected by and hosted on G2.com.

BirdEye makes managing our Google Business Profile feel surprisingly smooth, something that is rare in the local SEO world. The platform handles reviews, listings, and updates in one place, which saves a lot of time. The support team stands out, especially Heidi, whose guidance has been consistently clear and quick. When something needs attention, she treats it like a real priority, which makes the whole experience feel more reliable. Review collected by and hosted on G2.com.

The main gap for me is the lack of a heat map for service area businesses. Since my client relies on clear visibility into how we perform across different neighborhoods, a heat map would add real value. Everything else works well, this one missing piece just limits how precisely we can analyze our local reach. Review collected by and hosted on G2.com.

The platform is very direct and has the ability to view all important information in one location for multiple properties, making it a time-saving program. Customer support is excellent, and the dashboard allows for frequency viewing of updates all in one location. Once the set is completed, the ease of integration with our CRM system is very smooth. Review collected by and hosted on G2.com.

The setup was a very long process, but worth it in the end. Review collected by and hosted on G2.com.

The best part about BirdEye is the ease of use, it's is amazing! Very easy to navigate plus the support I receive from BirdEye is always top notch. Pretty fast and efficient. And I really enjoy working with my account manager, if there is ever an issue he's on top of it! And I do appreciate that he brings ideas to me, or alerts me when there are new products. BirdEye also stays on top of things with AI and I appreciate that they are not remaining stagnant. Review collected by and hosted on G2.com.

I would like to see a report based on the reviews that are solicited from us or coming directly from Google and other review sources. Aside from that, everything is good! Review collected by and hosted on G2.com.

Birdeye is very user friendly. The team walks you through to make sure you know how to use it or have any questions, but even without that it's easy to navigate. It makes posting on social media easier, and we have noticed a difference in our reviews thanks to Birdeye. Our main rep, Ross, is very helpful and is quick to answer anytime we need help with anything. Review collected by and hosted on G2.com.

As of now, there's not anything that I can say I really dislike. Review collected by and hosted on G2.com.

I use Birdeye to manage client intake and address their queries quickly and efficiently, particularly through its use of templates. The ability to save a multitude of templates for various occasions is an aspect I love as it saves me a significant amount of time. This feature enables me to swiftly create, title, and store templates tailored to different client needs, allowing me to conveniently select and send the appropriate response with just a click. Additionally, Birdeye facilitates effective communication by allowing the sending and receiving of pictures or evidence through its text app. The initial setup of Birdeye was incredibly straightforward, taking less than ten minutes, which I appreciated. Overall, Birdeye's functionalities have optimized my workflow and made it an invaluable tool for my law firm's operations. Review collected by and hosted on G2.com.

I find it limiting that Birdeye doesn’t allow for having multiple chats open simultaneously, which would greatly enhance my efficiency. Currently, managing different conversations requires toggling between them, which is time-consuming. This feature would streamline my workflow by allowing me to respond to clients more swiftly without the need to navigate away from ongoing chats. Review collected by and hosted on G2.com.